Name

Email
Handphone
Requester
Unit
Direct manager
Manager's email
Raising Request
Time & Date
Implementation
Change type

Brief description

Reason
Change

Old Status

New Status
Normal Non-developed
 Nguyen Van A
anv5@vpbank.com.vn
0909090909
Security Dept
Attach approval email of Dept/Center/Division Head here Nguyen Hong Nam
Namnh@vpbank.com.vn
20 Feb 2017 15h00
25 Feb 2017 20h00
Choose a value from drop box Operational
Impact level
No. Criteria Question
Critical
1 Downtime How long is service downtime violating SLA ?
2 Type of Customer Who are impacted customers?
3 Number of Customer How many customers are impacted?
Normal
4 Test before implementation Was this change tested before going live?
5 Test after implementation Will this change be tested after going live?
6 Area What are impacted areas?
7 Roll back How long is the rollback time?
8 Backup Is there a backup plan?
9 Architecture Does this change impact to architecture?
10 Security Does this change impact to security?
11 SLA Does this change impact to SLA?
12 Number of Service How many services are impacted?
13 Type of Service
Which services are impacted?
Which services are impacted?
Which services are impacted?
 2.4
Answer Attachment Point
1
0min 1
Internal Normal 1
0 1
2.4
UAT Attach Test Records here 3
Partly Attach Test Records here 3
Whole bank 5
15min<=RB<30min 3
Yes 1
No Attach EA confirmation (if any) here 1
No Attach security confirmation (if any) here 1
No Attach new SLA (if any) here 1
<1 (Only some parts of 1 service) 1
5
All Copy this row if there are other services impacted 5
Mobile Banking 3
Others 1
Choose an answer from drop box
Choose an answer from drop box
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 Plan
Task Description Starting
Time & Date
Notice before Thông báo thực hiện thay đổi đến những 13:00
implementation người liên quan
Backup 1 Hệ thống tự động Backup trên Gitlab
Backup 2
Backup 3
Backup 4
Backup Backup 5
Backup 6
Backup 7
Backup 8
Backup 9

Thêm mới và compile routine :

VPB.I.LC.UPAS.BOOK
Thêm mới đoạn code và compile routine: 13:10
VPB.V.V.LD.UPASLC.LCTYPE
VPB.V.V.LD.UPASLC.LCTP.CU
đoạn code mới bổ sung :
20181025 THUCNV1 TTF-11719 S
Step 1 20181025 THUCNV1 TTF-11719 E

Implementation cập nhật bản ghi PGM.FILE và EB.API

cho routine : VPB.I.LC.UPAS.BOOK 13:30
thêm input routine
VPB.I.LC.UPAS.BOOK cho các Version :
LD,UPASLC.BANK.VPB
LD,UPASLC.CUST.VPB
Step 2 LD,UPASLC.CUST.DISC.VPB
Step 3 Merge code mới lên gitlab 14:00
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Không thực hiện được vì phải tạo bản ghi
Test 1 LC UPAS
Test 2
Test 3
Test after Test 4
Implementation Test 5
Test after
Implementation
Test 6
Test 7
Test 8
Test 9
Notice after Thông báo thực hiện thay đổi đến những 14:20
implementation người liên quan

Final result of
implementation
Attach evidences of Test after Implementation (such as capturing the screens)
 Plan Log (Time & Date)
Ending Starting Ending
Implementer Implementer
Time & Date Time & Date Time & Date

13:10 thucnv1

13:30 thucnv1

14:00 thucnv1

14:20 thucnv1
14:30 thucnv1
Rollback condition (Ghi rõ nguyên nhân dẫn đến rollback)

Plan
Task Description Starting
Time & Date
Notice before Thông báo thực hiện thay đổi đến những 5'
rollback người liên quan

comment đoạn code mới và compile

routine
Bỏ routine VPB.I.LC.UPAS.BOOK ra 10'
khỏi các version liên quan

Step 1
Step 2
Rollback
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Không thực hiện được vì phải tạo bản ghi
Test 1 LC UPAS
Test 2
Test 3
Test 4
Test after rollback
Test 5
Test 6
Test 7
Test 8
Test 9
Thông báo thực hiện thay đổi đến những 5'
Notice after rollback người liên quan

Final result of
rollback
Attach evidences of Test after rollback (such as capturing the screens)
 Plan Log (Time & Date)
Ending Starting Ending
Implementer Implementer
Time & Date Time & Date Time & Date

thucnv1

thucnv1

thucnv1
No Name Title Email Handphone
Requester AM/BA/SA/ITPM
Approver Head of Dept/Center
Sergey Head of IT operations sergeykuznetsov@vpbank.com.vn
NOC Team monitoring noc@vpbank.com.vn
CCR Team CCR it-change@vpbank.com.vn
it-sd Team SD it-sd@vpbank.com.vn
24/7 Team 247 dvkh@vpbank.com.vn
 No. Evidence

System/Service 1

System/Service 2

System/Service 3

System/Service 4

System/Service 5

System/Service 6

System/Service 7

System/Service 8

System/Service 9

Impacted System/Service Owners (Signature and Full Name)

 Time of getting evidence
Implementer
(Date & Time)

Implementer (Signature and Full Name)

Requester (Signature and Full Name)

Request Approver (Signature and Full Name)

 NOT FILL IN THIS SHEET. FOR CHANGE MANA
Result

Final conclusion

Approval level Comment

CEO

CIO

IT Ops Head

Change Dept Head

Evaluation of Change team

Level of Approval

Point of Impact level 2.4

Change kind Normal

Impact level
No. Criteria Question

1 Downtime How long is downtime?

2 Type of Customer Who are impacted customers?

3 Number of Customer How many customers are impacted?

Test before
4 Was this change tested before going live?
implementation

Test after
5 Will this change be tested after going live?
implementation

6 Area What are impacted areas?

7 Roll back How long is the rollback time?

8 Backup Is there a backup plan?

9 Type of Service Which services are impacted?

9 Type of Service Which services are impacted?

10 Number of Service How many services are impacted?

11 Architecture Does this change impact to architecture?

12 Security Does this change impact to security?

13 SLA Does this change impact to SLA?

Which percentage of incident caused by

14 Incident of Service changes of this service?

Incident of Which percentage of incident caused by

15 implementing team changes of this implementing team?
ET. FOR CHANGE MANAGEMENT ONLY
Attach Incident document here

Attach approval email (if any)

Comment Approved? in this column

N/A

Yes

Yes

Yes

2.4
Normal

Change kind
Project Emergency Normal Standard
Very High (4.8 - 5) IT Ops Center IT Ops Center
CEO CIO Head Head

High (4.5 - 4.79) IT Ops Center Change Dept Change Dept

CIO Head Head Head

Medium (3 - 4.49) Change Dept Change Dept Change Dept

CIO Head Head Head

Low (1 - 2.99) IT Ops Center Change Dept Change Dept Change Dept
Head Head Head Head
 Value Point Requester CCR Point
0min 1
00min<=DT<05min 2
05min<=DT<15min 3
15min<=DT<30min 4
30min<=DT 5
Internal Normal 1
External Normal 2
Internal VIP 3
External VIP 4
All types 5
0 1
0<n<10 2
10<=n<100 3
100<=n<500 4
500<=n 5
SIT, UAT & Performance (or Evidence o 1
SIT & UAT 2
UAT 3
SIT (or Tested on Test environment) 4
No 5
Fully 1
Partly 3
No 5
1 department 1
From 2 departments in 1 branch 2
From 2 branches in 1 region 3
From 2 regions 4
Whole bank 5
00min<=RB<05min 1
05min<=RB<15min 2
15min<=RB<30min 3
30min<=RB 4
No rollback plan 5
Yes 1
No 5
All 5
T24 4
WAY4 4
I2B 4
OCB 4
LDAP 4
EbankUtil 4
RRT 4
FinnOne 4
CITAD 4
Mobile Banking 3
B2B 3
VPN 3
Alfresco 3
BIDV payment 3
Vietinbank payment 3
VCB payment 3
SWIFT payment 3
Interbank Clearing payment 3
Others 1
<1 (Only some parts of 1 service) 1
1 2
2-5 3
>5 4
All 5
Yes 5
No 1
Yes 5
No 1
No 1
Update to existing SLAs 3
New SLA 5
00%<=IS<20% 1
20%<=IS<40% 2
40%<=IS<60% 3
60%<=IS<80% 4
80%<=IS 5
00%<=IT<20% 1
20%<=IT<40% 2
40%<=IT<60% 3
60%<=IT<80% 4
80%<=IT 5
Choose a value from drop box

Choose a value of column

Approved from drop box

Choose a value of column

Approved from drop box

Choose a value of column

Approved from drop box

Choose a value of column

Approved from drop box

Choose a value from drop box