id
SKRIPSI
Oleh:
PUTRI SITA PALUPI
K7412142
commit to user
perpustakaan.uns.ac.id digilib.uns.ac.id
commit to user
ii
perpustakaan.uns.ac.id digilib.uns.ac.id
Oleh :
PUTRI SITA PALUPI
K7412142
Skripsi
diajukan untuk memenuhi salah satu persyaratan mendapatkan gelar Sarjana
Pendidikan pada Program Studi Pendidikan Administrasi Perkantoran
iii
perpustakaan.uns.ac.id digilib.uns.ac.id
commit to user
iv
perpustakaan.uns.ac.id digilib.uns.ac.id
commit to user
v
perpustakaan.uns.ac.id digilib.uns.ac.id
ABSTRAK
vi
perpustakaan.uns.ac.id digilib.uns.ac.id
ABSTRACT
Putri Sita Palupi. ANALYSIS OF SATISFACTION OF LABORATORY USERS OF THE
STUDY PROGRAM OF OFFICE ADMINISTRATION EDUCATION, THE FACULTY
OF TEACHER TRAINING AND EDUCATION, UNIVERSITAS SEBELAS MARET.
Skripsi: The Faculty of Teacher Training and Education, Sebelas Maret University,
Surakarta, October 2016.
The objectives of this research are to investigate: (1) the satisfaction of the students
of the Study Program of Office Administration Education toward laboratory’s tangible
attribute; (2) the satisfaction of the students of the Study Program of Office Administration
Education toward laboratory’s reliability attribute; (3) the satisfaction of the students of the
Study Program of Office Administration Education toward laboratory’s responsiveness
attribute; (4) the satisfaction of the students of the Study Program of Office Administration
Education toward laboratory’s assurance attribute; and (5) the satisfaction of the students of
the Study Program of Office Administration Education toward laboratory’s empathy
attribute.
This research used the quantitative method. Its population was all of the students of
the classes of 2013, 2014, and 2015. The samples of research consisted of 140, and they were
determined through the cluster sampling technique. The data of research were collected by
means of questionnaire whose contents were tangible, reliability, and responsiveness,
assurance, and empathy statements. They were analyzed by using the importance
performance analysis, and then it was continued with the hypothesis testing by using the Chi-
square at the significant level of 0.05.
The result of calculation with the Importance Performance Analysis shows that there
were 20 statements in Quadrant I, 2 statements in Quadrant II, and 1 statement in Quadrant
III. The results of the analysis are as follows: Firstly, the laboratory users of the Study
Program of Office Administration Education were not satisfied with the laboratory’s tangible
attribute with the significance level of 0.039 which was less than the significance value of α =
0.05. Secondly, the laboratory users of the Study Program of Office Administration
Education were not satisfied with the laboratory’s reliability attribute with the significance
level of 0.007 which was less than the significance value of α = 0.05. Thirdly, the laboratory
users of the Study Program of Office Administration Education were not satisfied with the
laboratory’s responsiveness attribute with the significance level of 0.036 which was less than
the significance value of α = 0.05. Fourthly, the laboratory users of the Study Program of
Office Administration Education were not satisfied with the laboratory’s assurance attribute
with the significance level of 0.026 which was less than the significance value of α = 0.05.
Finally, the laboratory users of the Study Program of Office Administration Education were
satisfied with the laboratory’s empathy attribute with the significance level of 0.024 which
was less than the significance value of α = 0.05.
vii
perpustakaan.uns.ac.id digilib.uns.ac.id
MOTTO
Kita tidak akan pernah tahu apakah kita mampu atau tidak mampu melakukan sesuatu
hingga kita benar-benar mencoba melakukannya
(Fitri Sita Pambudi)
Ketika Allah telah menetapkan sesuatu kepada umat-Nya, Allah tak akan mungkin
lepas tanggung jawab
(Ibu Khusnani)
I believe that a gun has no power at all. Because a gun can only kill.
But a pen can give life. A pen can save life.
(Malala Yousafzai)
When you are feeling low, always believe that you will never walk alone
(Penulis)
commit to user
viii
perpustakaan.uns.ac.id digilib.uns.ac.id
PERSEMBAHAN
commit to user
ix
perpustakaan.uns.ac.id digilib.uns.ac.id
KATA PENGANTAR
Puji syukur peneliti panjatkan kehadirat Allah SWT, karena telah memberikan
rahmat dan karuniaNya berupa ilmu pengetahuan, inspirasi, berkah, kesehatan, dan
keselamatan. Atas ijin dan kehendakNya, peneliti dapat menyelesaikan skripsi dengan
judul “Analisis Kepuasan Pengguna Laboratorium Program Studi Pendidikan
Administrasi Perkantoran Fakultas Keguruan dan Ilmu Pendidikan Universitas
Sebelas Maret”.
Skripsi ini disusun untuk memenuhi sebagian persyaratan untuk mendapatkan
gelar Sarjana pada Program Studi Pendidikan Administrasi Perkantoran, Fakultas
Keguruan dan Ilmu Pendidikan, Universitas Negeri Sebelas Maret, Surakarta. Peneliti
menyadari bahwa dapat terselesaikannya skripsi ini tidak lepas dari bantuan,
bimbingan, pengarahan, dan dukungan dari berbagai pihak. Untuk itu, peneliti
menyampaikan terima kasih kepada:
1. Prof. Dr. Joko Nurkamto, M.Pd., Dekan Fakultas Keguruan Ilmu Pendidikan
Universitas Sebelas Maret Surakarta.
2. Dr. Hery Sawiji, M.Pd., Kepala Program Studi Pendidikan Administrasi
Perkantoran, Fakultas Keguruan dan Ilmu Pendidikan, Universitas Sebelas
Maret Surakarta.
3. Dr. Wiedy Murtini, MPd., selaku pembimbing I, yang telah banyak
memberikan bimbingan, masukan, dan saran sehingga skripsi ini dapat
terselesaikan.
4. Tutik Susilowati, S.Sos., M.Si., selaku pembimbing II, yang selalu
memberikan motivasi, bimbingan, masukan, saran, dan pembelajaran dalam
penyusunan skripsi ini.
5. Dr. Hery Sawiji, M.Pd., selaku ketua tim penguji skripsi.
6. Jumiyanto Widodo, S.Sos., M.Si., selaku sekretaris tim penguji skripsi.
7. Para mahasiswa Program Studi Pendidikan Administrasi Perkantoran yang
telah berpartisipasi dalam pelaksanaan penelitian ini
commit to user
x
perpustakaan.uns.ac.id digilib.uns.ac.id
8. Bapak dan Mbak Pipit, atas doa, semangat, motivasi, dukungan, dan bantuan
yang selalu diberikan untuk penulis.
9. Keluarga yang senantiasa mendoakan dan memberi dukungan untuk penulis.
10. Rere, Ratri, Prisca, Ajeng, Riza yang senantiasa berbagi suka dan duka
bersama penulis.
11. Mas Iwan, atas doa, semangat, motivasi, dukungan, dan bantuan yang selalu
diberikan untuk penulis.
12. Yonangga, Inug, Tony, Dani, Wimbang yang senantiasa berbagi canda tawa
bersama.
13. Febi, Kiki, Harwati, Mbak Enji, Bagus, Bayu, Bhian, atas kebersamaannya
hingga saat ini.
14. Teman-teman Pendidikan Administrasi Perkantoran angkatan 2012 yang
bersama-sama saling membantu dan berbagi informasi dalam penyelesaian
skripsi ini
15. Seluruh pihak yang telah membantu dalam penyelesaian skripsi yang tidak
dapat penulis sebutkan satu per satu.
16. Almamater Universitas Sebelas Maret Surakarta
Peneliti menyadari bahwa skripsi ini masih jauh dari sempurna dan hal ini
antara lain karena keterbatasan peneliti. Meski demikian, peneliti berharap semoga
skripsi ini bermanfaat bagi pembaca dan pengembangan ilmu.
commit to user
xi
perpustakaan.uns.ac.id digilib.uns.ac.id
DAFTAR ISI
HALAMAN JUDUL......................................................................................... i
HALAMAN PERNYATAAN. ......................................................................... ii
HALAMAN PENGAJUAN ............................................................................ iii
HALAMAN PERSETUJUAN .......................................................................... iv
HALAMAN PENGESAHAN ........................................................................... v
HALAMAN ABSTRAK .................................................................................... vi
HALAMAN ABSTRACT ................................................................................... vii
HALAMAN MOTTO ........................................................................................ viii
HALAMAN PERSEMBAHAN ........................................................................ ix
KATA PENGANTAR ...................................................................................... x
DAFTAR ISI ...................................................................................................... xii
DAFTAR GAMBAR ......................................................................................... xiv
DAFTAR TABEL .............................................................................................. xvi
DAFTAR LAMPIRAN ...................................................................................... xviii
BAB I PENDAHULUAN
A. Latar Belakang Masalah .................................................................. 1
B. Identifikasi Masalah ........................................................................... 5
C. Pembatasan Masalah .......................................................................... 6
D. Rumusan Masalah .............................................................................. 6
E. Tujuan Penelitian ............................................................................... 7
F. Manfaat Penelitian ............................................................................. 8
BAB II KAJIAN PUSTAKA, KERANGKA BERPIKIR, DAN HIPOTESIS
A. Kajian Pustaka ................................................................................... 9
B. Kerangka Berpikir .............................................................................. 31
C. Hipotesis ............................................................................................ 32
BAB III METODE PENELITIAN
A. Tempat dan Waktu Penelitian ............................................................ 34
B. Desain Penelitian ............................................................................... 35
C. Populasi dan Sampel .......................................................................... 36
commit
D. Teknik Pengambilan Sampel to user
............................................................. 37
xii
perpustakaan.uns.ac.id digilib.uns.ac.id
commit to user
xiii
perpustakaan.uns.ac.id digilib.uns.ac.id
DAFTAR GAMBAR
xiv
perpustakaan.uns.ac.id digilib.uns.ac.id
commit to user
xv
perpustakaan.uns.ac.id digilib.uns.ac.id
DAFTAR TABEL
commit to user
xvii
perpustakaan.uns.ac.id digilib.uns.ac.id
DAFTAR LAMPIRAN
commit to user
xviii
perpustakaan.uns.ac.id digilib.uns.ac.id
commit to user
xv