Install Implement Dell Compellent Storage PDF

Service description
Installation and Implementation of a Dell Compellent Storage

Array Environment
Introduction to your service agreement
This service provides for the implementation of a single Dell Compellent storage array multi-host
switched fibre channel (“FC”) or internet SCSI (“iSCSI”) storage area network (“SAN”) environment (the
“Supported Product” or “Supported Products”), as set forth more specifically in this Service Description
(the “Service” or “Services”). This Service includes the following:
• Project management for the Service.

• Implementation planning.
• Physical installation of the storage hardware, including devices such as:
o Dell Compellent storage controller(s),
o Dell Compellent disk enclosures,
o FC or iSCSI host bus adapters (“HBAs”) and network interface cards (“NIC”) (into existing
Dell Servers only), as necessary, for host SAN connectivity.
o FC or Dell Ethernet switches (non-director class) as part of this Service,
• Configuration of up to the quantity as defined by the SKU description of supported iSCSI
(physical or virtual) or FC hosts.
• Configuration and implementation of the storage array to the hosts.
• Conducting a brief product orientation session of the implemented storage environment.
• Provide a configuration guide documenting the implementation.
Note: Physical installation (rack & stack) of server(s) and/or installation of the network operating
system (“NOS”) are not included in this Service. If required, such services can be purchased separately.
This Service is available for Dell Compellent storage solutions only (“Supported Products”) and is not
available on Dell | EMC, Dell EqualLogic™, Dell PowerVault™ or any non-Dell solutions.
This Service will be provided during normal Dell business hours Monday through Friday (8:00am to
6:00pm Customer local time) unless specified otherwise in Appendix B. Any services beyond normal
Dell business hours will be reflected on the Customer's invoice. No service activities shall take place
during local, state and/or country holidays unless other arrangements have been made through the
sales team and the Dell project manager.
This Service Description ("Service Description") is entered among you the customer ("you" or
"Customer") and the Dell entity identified on your invoice for the purchase of this Service. This Service
1 Installation and Implementation of a Dell Compellent Storage Array Environment | v1.6 |

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is provided in connection with Customer's separate signed master services agreement with Dell that
explicitly authorizes the sale of this Service (as defined herein) or, in the absence of such agreement,
Dell's terms of sale applicable to commercial customers, which is available at www.Dell.com/terms
(you can access this at www.Dell.com/terms in the United States) or your local Dell.com website and
incorporated by reference in its entirety herein.
Locating your Terms of Sale. Customers based in the United States may access their Commercial
Terms of Sale at www.Dell.com/terms. Customers located outside of the United States may access
their terms of sale and service from their local www.Dell.com website or by navigating to their
country-specific service terms at www.Dell.com/servicecontracts. From that website, you must select
your country and preferred language from the appropriate drop-down menu of the Dell sales segment
from which you purchased the Service (either Small & Medium Business or Large Business & Public
Sector). For assistance locating your terms of sale please contact Dell technical support or your sales
representative.
Locating your Service Descriptions. Service Descriptions are available online at

www.Dell.com/servicecontracts. From that website, you must select your country and preferred
language from the appropriate drop-down menu of the Dell sales segment from which you purchased
the Service (either Small & Medium Business or Large Business & Public Sector). That selection will
automatically re-direct you to a webpage presenting a list service contracts available in each country.
Please refer to the stock-keeping unit or “SKU” description on your invoice or order acknowledgement
to confirm which service contracts you have purchased. For additional assistance locating a service
contract, please contact Dell technical support or your sales representative.
Acceptance of this Service Description. You agree to be bound by this Service Description and the
agreements incorporated by reference herein by placing your order for the Services, receiving delivery
of or utilizing the Services or associated software, or by clicking/checking the “I Agree” button or box
on the Dell.com website in connection with your purchase or within a Dell software interface. If you
are entering this Service Description on behalf of a company or other legal entity you represent that
you have authority to bind such entity to this Service Description, which case “you” or “Customer” shall
refer to such entity. In addition to receiving this Service Description, Customers in certain countries
may also be required to execute a signed purchase agreement.
Service expires 1 year after purchase. EXCEPT TO THE EXTENT APPLICABLE LAW REQUIRES
OTHERWISE, YOU MAY USE THIS SERVICE ONE TIME DURING THE 1 YEAR PERIOD FOLLOWING THE
DATE OF ORIGINAL PURCHASE ("EXPIRATION DATE"). THE ORIGINAL PURCHASE DATE IS DEFINED
AS THE EARLIER OF THE DATE OF THE INVOICE FOR THE SERVICE OR ORDER CONFIRMATION
FROM DELL. DELL'S DELIVERY OF THE SERVICE WILL BE DEEMED SATISFIED AFTER THE
EXPIRATION DATE EVEN IF YOU DO NOT USE THE SERVICE.
The scope of your Service agreement
Service SKUs
See Appendix A

May 14, 2012
The key Service steps include
• Service planning:
1. Review the site environmental and technical readiness requirements.
2. Confirm readiness review and installation dates and highlight dependencies on complete
Customer site readiness and product ship dates to meet the planned installation schedule.
3. Ensure that the Customer reviews, accepts, and abides by the terms and conditions of this
Service Description.
• Implementation planning:
1. Obtain and review the site technical requirements with the Customer.
2. Verify that the existing hosts meet the minimum hardware and software requirements.
3. Create a valid implementation plan based on the Customer’s hardware and software
configuration:
a. Define the storage allocation:
i. Storage Policies and Volumes.
ii. Server mappings.
b. Define the switch configurations.
c. Define/confirm that the configuration meets the minimum hardware and software
requirements for the environment.
4. Discuss the recommended LAN configurations and security settings for all iSCSI hosts with the
Customer, if applicable.
5. As necessary, plan and document valid standalone iSCSI fabric(s) for new Dell Ethernet
switches(non-director class), based on Dell Compellent best practice guidelines:
a. Note: For Service configurations that include, non-Dell or shared iSCSI network switches,
review recommended iSCSI best practice guidelines with Customer for Customer
configuration of these network switches.
• Implementation and testing:
1. Install Dell Compellent storage array environment components (storage controllers, disk
enclosures, fibre channel or Ethernet switches):
a. Unpack and inspect all hardware prior to installation.
b. Mount any necessary rack related hardware into the Dell supported rack.
c. If needed, remove any components (such as: power supplies and drives) to reduce the
overall weight.
d. Mount the storage array components into the rack/rails.
e. Reinstall any components that were removed from the product.
f. Install Customer-provided power distribution units (“PDUs”) onto the rack, as needed, for
the proper power configuration of the product.
g. Install and route all power and interconnect cables to the storage components.
h. Attach any management ports to the Customer-provided network drops.
i. Label all of the interconnect cables.
j. Power on the product and verify basic functionality ensuring that there are no fault
indicators.
2. Configure the storage array within the SAN environment, as per the implementation plan:
a. Assign serial numbers to storage controller(s).
b. Run and configure the setup wizard, including:
i. Installing any purchased license(s).
ii. Configure disks.
iii. Configure controllers.
iv. Configure Storage Center system settings.

May 14, 2012
3. Configure the new fibre channel switches, as per the implementation plan:
a. Confirm that the switch firmware is at the approved version; update as necessary.
b. Create/modify the storage zones.
4. Configure the storage, as per the implementation plan:
a. Create Storage Profiles.
b. Create Volumes.
c. Assign storage profiles to the appropriate volumes.
d. Create volume replay schedules, as necessary.
5. Install and configure Dell Compellent Enterprise Manager onto a single supported Windows®-
based server.
a. Configure Object Database Connectivity (“ODBC”) for Microsoft® SQL Server™
connectivity, as necessary.
b. Configure and test Dell Compellent Enterprise Manager phone home.
6. Configure the hosts, as per the implementation plan:
a. Validate that the host firmware is at the approved versions:
i. On Dell hardware, update as necessary.
ii. On non-Dell hardware, ensure that the Customer updates as necessary.
b. On Dell hosts, install the HBA(s) or NIC(s) and related drivers:
i. Power cycle the host(s) to ensure a proper boot cycle.
ii. Install the HBA(s) or NIC(s) into the host.
iii. Ensure that the HBA(s) or NIC(s) firmware is at the approved levels; update as
necessary.
iv. Install the HBA(s) or NIC(s) driver into the host operating system, as necessary.
c. On non-Dell hosts, ensure that the Customer has installed the HBA(s) or NIC(s) and driver.
d. Install and route all the hosts to switch connectivity cables.
e. Label the interconnect cables.
f. Connect the host connectivity cables.
g. Configure/zone host ports to the switch fabrics, as necessary.
h. Install any required host-based storage array server software.
i. Configure supported native operating system Multi-Path I/O (“MPIO”) failover software.
j. Map the servers to the appropriate volumes.
7. Configure the iSCSI parameters on the array, if applicable, as per the implementation plan:
a. Configure iSCSI IP addresses on the storage array including the control IP as necessary.
b. Register hosts and confirm connectivity.
8. Configure challenge handshake authentication protocol (“CHAP”), as needed, as per the
implementation plan:
a. Disconnect and clear iSCSI initiator settings on all hosts.
b. Configure the CHAP user and enable it on the storage array.
c. Configure iSCSI initiator with CHAP on all hosts.
9. Verify host to volumes connectivity:
a. Partition and format the volumes, as per the implementation plan.
10. Configure the fault domains for failover.
11. Configure and test email notification, as per the implementation plan.
12. Configure and test phone home, as per the implementation plan.
13. Remove all installation packaging to a Customer-designated area within the immediate
installation location, or arrange with the Customer for Customer’s own removal of it.

May 14, 2012
• Product awareness:
1. Conduct a brief product orientation session (~30 minutes) and review the associated
documentation with Customer. This overview does not replace any available Dell education
courses for this product.
2. Demonstrate the failover capability, if applicable.
• Project closeout:
1. Provide documentation to reflect the Services performed.
2. Obtain Customer acknowledgment of the Services performed.
Excluded Services
• Installation or configuration of any director class switch(es); additional services are required.
• Performance tuning of any kind.
• Clustering of Servers.
• Scripting of any kind.
• Installation or configuration Fibre Channel over Ethernet (“FCoE”) of any kind.
• Installation of server(s) or network operating systems (“NOS”).
• Installation of any product into an unsupported rack.
• Installation of HBAs and/or drivers into non-Dell servers.
• Configuration of advanced features (such as Replication).
• Any activities to existing Ethernet network(s).
• This Service is limited to validated legacy PowerConnect switches and Force10 switches only and is
not available for PowerConnect B, J or W series switches.
• Any Ethernet configuration activities other than those specifically noted in this Services Description.
• Installation or configuration of Microsoft SQL Server.
• Installation and configuration of Network Attached Storage (“NAS”) device(s).
• Any activities other than those specifically noted in this Service Description.
Service specific Customer responsibilities
• Ensure that a supported NOS with the current Service Pack and BIOS is installed and operational on
each server.
• Ensure that appropriate services are purchased for installation and configuration of any director
class switch(es) if sold with this solution.
• Dispose of the packing material and other debris.

May 14, 2012
Terms and conditions about your Service
1 Supported products own internal use and not for resale or
service bureau purposes.
This Service is available on select Dell
Supported Products such as, OptiPlex™, 3 Customer responsibilities
Latitude™, Precision™, Vostro™,
A Authority to grant access. Customer
PowerEdge™, PowerEdge SC™,
represents and warrants that it has
PowerVault™, PowerConnect™, Dell
obtained permission for both Customer
EqualLogic™, Dell | EMC Storage Systems™,
and Dell to access and use the Supported
Dell Compellent, and select Dell printers,
Product, the data on it, and all hardware
which are purchased in a standard
and software components included in it,
configuration. Supported Products are
for the purpose of providing these Services.
added regularly so please contact your Dell
If Customer does not already have that
sales representative to for the most up-to-
permission, it is Customer's responsibility
date list of which Services are available on
to obtain it, at Customer's expense, before
your Dell products.
Customer asks Dell to perform these
Each Supported Product is tagged with a Services.
serial number (the "Service Tag"). A separate
B Cooperate with phone analyst and on-site
service agreement must be purchased by the
technician. Customer agrees to cooperate
Customer for each Supported Product. For
with and follow the instructions given by
example, a printer purchased with a laptop
Dell phone analyst and its on-site
system is not covered by the laptop system's
technicians. Experience shows that most
service contract: the printer and the laptop
system problems and errors can be
will each need their own service contract.
corrected over the phone as a result of
Please refer to the Service Tag on your
close cooperation between the user and
Supported Product when contacting Dell for
the analyst or technician.
this Service.
C On-site obligations. Where Services
2 Term of service
require on-site performance, Customer
A This Agreement commences on the date must provide free, safe and sufficient
you place your order and continues access to Customer's facilities and the
through the Term of Service. The "Term of Supported Product(s). Sufficient access
Service" begins on the purchase date and includes ample working space, electricity,
extends for the term indicated on the and a local telephone line. A monitor or
Order Form. The number of systems, display, a mouse (or pointing device), and
licenses, installations, deployments, keyboard must also be provided (at no cost
managed end points or end-users for to Dell), if the system does not already
which Customer has purchased any one or include these items.
more Services (defined below), the rate or
D Maintain software and serviced releases.
price, and the applicable Term of Service
Customer must maintain software and
for each is indicated on Customer's order
Supported Product(s) at Dell-specified
form or other mutually-agreed upon form
minimum release levels or configurations
of invoice, order acknowledgment or
as specified on PowerLink for Dell | EMC
purchase order (collectively, "Order Form").
Storage or EqualLogic™, or as specified on
Purchases of Services under this
www.support.dell.com for additional
Agreement shall be solely for Customer's
Supported Products. Customer must also
ensure installation of remedial replacement

May 14, 2012
parts, patches, software updates or Unless otherwise agreed to in writing,
subsequent releases as directed by Dell in payment for hardware shall in no case be
order to keep the Supported Product(s) contingent upon performance or delivery
eligible for this Service. of installation or deployment services
purchased with such hardware.
E Data backup. Complete a backup of all
existing data and programs on all affected C Commercially reasonable limits to scope
systems prior to the delivery of this Service of service. Dell may refuse to provide
by Dell. DELL WILL HAVE NO LIABILITY Services if, in its opinion, providing the
FOR LOSS OR RECOVERY OF DATA OR Services creates an unreasonable risk to
PROGRAMS or loss of use of system(s) Dell or Dell's Service providers or is beyond
arising out of this Service or related the scope of Services. Dell is not liable for
support activities or any act or omission, any failure or delay in performance due to
including negligence, by Dell or a third- any cause beyond its control. Service
party service provider. extends only to uses for which the
Supported Product was designed.
F Third party warranties. These Services
may require Dell to access hardware or D Optional services. Optional services
software that is not manufactured by Dell. (including point-of-need support,
Some manufacturers' warranties may installation, consulting, managed, and
become void if Dell or anyone else other professional, support or training services)
than the manufacturer works on the may be available for purchase from Dell
hardware or software. It is Customer's and will vary by Customer location.
responsibility to ensure that Dell's Optional services may require a separate
performance of Services will not affect agreement with Dell. In the absence of
such warranties or, if it does, that the effect such agreement, optional services are
will be acceptable to Customer. DELL provided pursuant to this Agreement.
DOES NOT TAKE RESPONSIBILITY FOR
E Assignment. Dell may assign this Service
THIRD PARTY WARRANTIES OR FOR ANY
and/or Service Description to qualified
EFFECT THAT THE DELL SERVICES MAY
third party service providers.
HAVE ON THOSE WARRANTIES.
F Cancellation. Dell may cancel this Service
4 Important additional information
at any time during the Service term for any
A RESCHEDULING. ONCE THIS SERVICE of the following reasons:
HAS BEEN SCHEDULED, ANY CHANGES
• Customer fails to pay the total price
TO THE SCHEDULE MUST OCCUR AT
for this Service in accordance with
LEAST 8 CALENDAR DAYS PRIOR TO THE
the invoice terms;
SCHEDULE DATE. IF CUSTOMER
RESCHEDULES THIS SERVICE WITHIN 7 • Customer is abusive, threatening, or
DAYS OR LESS PRIOR TO THE SCHEDULE refuses to cooperate with the
DATE, THERE WILL BE A RESCHEDULING assisting analyst or on-site
FEE NOT TO EXCEED 25% OF THE technician; or
CUSTOMER PRICE FOR THE SERVICES.
• Customer fails to abide by all of the
CUSTOMER AGREES THAT ANY
terms and conditions set forth in this
RESCHEDULING OF THE SERVICE WILL BE
Service Description.
CONFIRMED AT LEAST 8 DAYS PRIOR TO
COMMENCEMENT OF THE SERVICE. If Dell cancels this Service, Dell will send
Customer written notice of cancellation at
B Payment for hardware purchased with
the address indicated on Customer's invoice.
installation & deployment services.
The notice will include the reason for

May 14, 2012
cancellation and the effective date of H Transfer of service. Subject to the
cancellation, which will be not less than ten limitations set forth in this Service
(10) days from the date Dell sends notice of Description, Customer may transfer this
cancellation to Customer, unless state law Service to a third party who purchases
requires other cancellation provisions that Customer's entire Supported Product
may not by varied by agreement. IF DELL before the expiration of the then-current
CANCELS THIS SERVICE PURSUANT TO service term, provided Customer is the
THIS PARAGRAPH, CUSTOMER SHALL NOT original purchaser of the Supported
BE ENTITLED TO ANY REFUND OF FEES Product and this Service, or Customer
PAID OR DUE TO DELL. purchased the Supported Product and this
Service from its original owner (or a
G Geographic limitations & relocation. This
previous transferee) and complied with all
Service will be delivered to the site(s)
the transfer procedures available at
indicated on the Customer's invoice. This
www.support.dell.com. A transfer fee may
Service is not available at all locations.
apply. Please note that if Customer or
Service options, including service levels,
Customer's transferee moves the
technical support hours and onsite
Supported Product to a geographic
response times will vary by geography and
location in which this Service is not
certain options may not be available for
available (or is not available at the same
purchase in Customer's location. Dell's
price) as Customer paid for this Service,
obligation to supply the Services to
Customer may not have coverage or may
relocated Supported Products is subject to
incur an additional charge to maintain the
local service availability and may be subject
same categories of support coverage at
to additional fees, and to inspection and
the new location. If Customer chooses not
recertification of the relocated Supported
to pay such additional charges, Customer's
Products at Dell's then current time and
Service may be automatically changed to
materials consulting rates. Customer will
categories of support which are available at
provide Dell with sufficient and safe access
such price or a lesser price in such new
to Customer's facilities at no cost to Dell
location with no refund available.
for Dell to fulfill Dell's obligations.
For more information about any of our service offerings, please contact your Dell representative or visit
www.dell.com/services
Availability varies by country. To learn more, customers and Dell Channel Partners should contact your sales representative for
more information.
© 2010 Dell Inc. All rights reserved. Trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Specifications are correct at date of publication but are subject to availability or
change without notice at any time. Dell and its affiliates cannot be responsible for errors or omissions in typography or
photography. Dell's terms and conditions of sale apply and are available at www.Dell.com and on request.

May 14, 2012
Appendix A
Service SKUs
US SKU
SKU Description Partner
931-0957 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 2 hosts EDT
LA SKU
BZ SKU

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EMEA SKU
APJ POS SKU


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APJ APOS SKU


May 14, 2012
Appendix B
Exceptions to Dell business hours
Country Dell business hours
St. Kitts, St. Lucia, St. Vincent, Trinidad, Virgin Islands, Rest of English speaking Caribbean 7:00 AM to 4:00 PM
Barbados, Bahamas, Belize, Costa Rica, El Salvador, Grand Cayman, Guatemala, Honduras, 8:00 AM to 5:00 PM
Jamaica, Panama, Puerto Rico, Rep. Dominicana, Suriname, Turks and Caicos
Australia, Bermuda, China, Haiti, Hong Kong, Japan, Korea, Malaysia, Netherland Antilles, New 9:00 AM to 5:00 PM
Zealand, Singapore, Taiwan, Thailand
Argentina, India, Paraguay, Uruguay 9:00 AM to 6:00 PM
Bolivia, Chile 9:00 AM to 7:00 PM

May 14, 2012

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Service description

Installation and Implementation of a Dell Compellent Storage

Introduction to your service agreement

• Project management for the Service.

1 Installation and Implementation of a Dell Compellent Storage Array Environment | v1.6 |

Locating your Service Descriptions. Service Descriptions are available online at

The scope of your Service agreement

2 Installation and Implementation of a Dell Compellent Storage Array Environment | v1.6 |

3 Installation and Implementation of a Dell Compellent Storage Array Environment | v1.6 |

4 Installation and Implementation of a Dell Compellent Storage Array Environment | v1.6 |

5 Installation and Implementation of a Dell Compellent Storage Array Environment | v1.6 |

6 Installation and Implementation of a Dell Compellent Storage Array Environment | v1.6 |

7 Installation and Implementation of a Dell Compellent Storage Array Environment | v1.6 |

8 Installation and Implementation of a Dell Compellent Storage Array Environment | v1.6 |

9 Installation and Implementation of a Dell Compellent Storage Array Environment | v1.6 |

APJ POS SKU

10 Installation and Implementation of a Dell Compellent Storage Array Environment | v1.6 |

APJ APOS SKU

11 Installation and Implementation of a Dell Compellent Storage Array Environment | v1.6 |

12 Installation and Implementation of a Dell Compellent Storage Array Environment | v1.6 |

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