SAP CoPilot Road Map

June 2018

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About SAP road maps

Companies today are planning their digital journeys – transforming business models, reengineering business
processes, and reimagining work.
SAP road maps highlight innovations that may help you plan and implement your digital journey. They span
products relevant to lines of business in your industry and explain how our innovations may add value to your
business.
In our road maps, you can learn about our innovations along four different timelines:
1. Recent innovations for our products that have been launched in the past weeks or months and can
already be purchased
2. Planned innovations for our products that are intended to be launched in the short term or midterm
3. Product direction, providing a long-term perspective on high-level development plans for innovations for
our solutions – inspired by your requirements
4. Product vision, providing a high-level and long-term business perspective on innovations for our products

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Table of contents

SAP CoPilot overview

Vision and direction

▪ Key trends, customer needs, and value proposition
▪ Key capabilities available today (1805)
▪ Vision and product direction

SAP CoPilot innovations

▪ Recent innovations
▪ Planned innovations

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Meet SAP CoPilot
Product description1
Talking to SAP CoPilot is simple and intuitive. SAP CoPilot is where the user is, the first true digital assistant and
bot integration hub for the enterprise. SAP CoPilot empowers you to get things done easier, quicker, and more delightfully.

Humanized next-gen user experience (UX) with a

conversational UI using natural language processing
functionality

Business context awareness understanding the

business situation and proactively suggesting solutions

Self-learning system using machine learning

functionality to gain knowledge based on historic data
and experience

Cross-applications with one personality and one

memory across all SAP

Open and extensible for integration into SAP and

non-SAP solutions, enabling customers and partners
to extend SAP CoPilot functionality using SAP CoPilot
skills

1. This is the current state of planning and may be changed by SAP at any time without notice.

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This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 5
SAP CoPilot 1805
Product description

Key capabilities

▪ Natural language interaction (NLI): Interact with your SAP systems using
natural language.
▪ Mobile app: Interact with your SAP systems using natural language wherever
you are, using the SAP CoPilot iOS app.
▪ Notes and screenshots: Create notes, capture and edit screenshots from
apps, then navigate to the app from the screenshot.
Desktop
▪ Recognizing business objects: SAP CoPilot recognizes business objects
within the current application context, in notes, or in chats.
▪ In-context chat: Share notes, screenshots, and business objects with other
users within the context of your business applications. You’ll be able to go back
and find them for later use.
▪ Quick actions: Quickly create business objects via embedded QuickCreate
UIs; fields are prefilled from SAP CoPilot context.
▪ Extensibility: Developers can enable SAP CoPilot for custom SAP Fiori apps
and add their own “Quick Actions” (QuickCreate UIs).

Mobile
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SAP CoPilot 1805
Product portfolio

For the end user:

▪ Humanized interaction with the digital assistant – natural language interaction functionality*
▪ Seamless collaboration with other colleagues – sharing business information
▪ Native iOS mobile application

For the developer:

▪ Ability to extend functionality of SAP CoPilot

*Currently with speech-to-text functionality. Text-to-speech functionality will be released in the future.

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SAP CoPilot
Key trends, customer needs, and value proposition

Key trends and impacts in business and technology Value proposition

▪ Conversational experiences with computers are accepted and growing ▪ Overall much more natural and powerful way of working –
quickly (both chat and voice) get more done with less effort
▪ People expect an experience with a human touch, even from a machine ▪ Users able to work more efficiently and save time by
using natural language interaction, and being able to
▪ Artificial Intelligence services are seeing exponential growth interact with the digital assistant wherever they are, on the
▪ Completely new business opportunities emerge supported by these new go or at their desk
user experience technologies ▪ Users able to work more effectively by proactively getting
▪ Chat (instant messaging) is becoming the preferred way of communication relevant business insights, explanations for business
situations, and recommended actions for dealing with
Customer needs: them

▪ Delightful user experience, allowing natural interaction with business ▪ Lower training costs and faster onboarding of new team
systems, consistently across SAP solutions wherever the user is members due to intuitive interaction and consistent user
experience
▪ Efficient business workflow, so users save time
▪ Significant time savings for users who need hands-free
▪ Intelligent systems providing users with relevant business insights, so they interaction
don’t need to search and analyze themselves
▪ Higher user satisfaction with their IT systems
▪ New enterprise solutions built around natural language interaction, such as
hands-free scenarios, mobile scenarios, and interaction with smart devices
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This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 8
8
SAP CoPilot
Product vision and direction

SAP CoPilot is the digital assistant and bot integration hub for the enterprise. It provides a humanized user experience with
voice-enabled natural language interaction, supporting user requests, and proactively making recommendations and
suggesting actions. It integrates the enterprise’s employee-facing chatbots and can be accessed through various channels.

Digital assistant Skill builder

▪ Improved natural language interaction: Increasingly natural and ▪ Use integrated development environment to build custom skills for SAP CoPilot
multilingual interactions ▪ Leverage advances in natural language interaction
▪ Support “My Inbox”: Allowing users to approve workflow, and so on ▪ Provide open and extensible network to develop and publish skills
▪ Support for analytics: Use charts in reply to questions from SAP ▪ Provide usage analytics for skill developers
S/4HANA, SAP Analytics Cloud, and further products
▪ Allow user collaboration in building skills
▪ Briefings: Provide users with a briefing on specific business topics,
such as a customer, a supplier, or a daily briefing ▪ Enable one-stop publishing to external channels such as Slack and Microsoft
Teams
▪ Proactive situation handling: Inform users proactively about business
situations, with explanations and recommended actions
▪ Reminders: Allow users to set reminders; proactively remind users
Bot integration hub
▪ All in one – the single integration point of all employee-facing bots and skills
▪ Support for multiple applications: Enable one personality, one memory
created by customers, partners, and SAP products
across SAP products, with seamless collaboration
▪ Integration into SAP products and external channels such as Slack, Microsoft
▪ Self-learning functionality to personalize the users’ experience over time,
Teams – easy exposure of SAP functionality regardless of location
as it learns to understand and adjust to their preferences. Beyond that,
leverage learnings from business activities to assist users. ▪ SAP CoPilot able to be integrated into Web pages and custom mobile apps

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This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 9
SAP CoPilot
Upcoming short-term and midterm innovations

SAP CoPilot skill builder is planned as a

noncoding integrated development environment
(IDE) to create and maintain a repository of
intents/skills for SAP CoPilot natural language
interaction (NLI), based on OData services.

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This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 10
SAP CoPilot
Product road map overview – key themes and capabilities

Recent innovations 1808 – Planned Q3/20181 1811 – Planned Q4/20181 Product direction1

Functionality Functionality Functionality Functionality

▪ Conversational UI: Initial set of natural ▪ Slack integration (beta) ▪ SAP S/4HANA KPI NLI support ▪ Enhanced language understanding
language interactions (NLI) supported ▪ Code-free integration of bots built with ▪ Chat: Display online presence of users ▪ NLI for additional languages
(text input/output, voice to text*) SAP Conversational AI (formerly Recast.AI) ▪ Slack integration (GA) ▪ My Inbox NLI support
▪ Skill builder for SAP S/4HANA on-premise ▪ Enhanced natural language understanding
usage* – allows customers to build their ▪ Allow developers to develop integration ▪ Support for SAP Analytics Cloud
own SAP CoPilot NLI skills ▪ Skill builder enhancements to bots built with third-party bot building ▪ Provide a briefing on a business topic
▪ SAP CoPilot embeddable in Web pages frameworks
▪ Native iOS app with continuity across ▪ Notify and advise users on selected
devices using JavaScript API (beta) ▪ Skill builder enhancements SAP S/4HANA business situations
– Test automation
▪ Integration of digital support experience Application availability ▪ MS Teams integration
– Viewing logged user utterances for analysis
bot allowing NLI ▪ First NLI skills for SAP SuccessFactors by the skill developer ▪ SAP CoPilot embeddable in custom mobile
Application availability solutions (beta) apps
Application availability
▪ SAP CoPilot for SAP S/4HANA 1709 ▪ Additional NLI skills for SAP S/4HANA Application availability
Cloud ▪ Additional NLI skills for SAP S/4HANA
▪ First NLI skills for SAP S/4HANA Cloud Cloud ▪ Additional NLI skills for
1805 ▪ Enhanced NLI capabilities for digital
▪ Digital support experience: – SAP S/4HANA Cloud
support experience for SAP S/4HANA
▪ Digital support experience (DSX) bot to – Pilot for select customers: Incident solution – SAP S/4HANA
Cloud
create incident and search for help matching using machine learning – SAP SuccessFactors solutions
▪ First NLI skills for SAP S/4HANA 1809
– Pilot for select customers: Expert Chat ▪ Digital support experience:
(on-premise) integration – Machine learning to provide solutions and help
▪ NLI skills for SAP SuccessFactors solutions content
(GA) – Live support channels using SAP CoPilot (Expert
Chat, Schedule an Expert, and so on)
*Planned for June 2018 ▪ SAP CoPilot for additional SAP products
1. This is the current state of planning and may be changed by SAP at any time without notice.

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This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 11
SAP Transformation Navigator

Our customers are asking for clear guidance for their

digital journey to reimagining business models, business
processes, and how their people work.

The self-service SAP Transformation Navigator tool

recommends an SAP S/4HANA–centric product map
based on the products a customer is currently using and
on their business and IT priorities.

SAP Transformation Navigator builds on SAP road maps

and produces an individualized document that highlights
business value, shows integration from SAP S/4HANA to
our cloud solutions, explains available transformation
services, and provides license information for additional
products and solutions.

Discover SAP Transformation Navigator* for guidance to your future SAP S/4HANA–centric product map.
*Accessible to all internal users and S-users as of May 15, 2017
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This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 12
Related road maps

SAP CoPilot provides a conversational user interface, an

important new element of the overall SAP user experience, so
it is related to the overall SAP Fiori approach and to other UI
technologies.

Related product road maps available on sap.com/roadmaps:

▪ SAP Fiori
▪ SAP User Interface Technologies
▪ SAPUI5

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This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 13
Learn more
SAP customers and partners

► SAP Road Maps

► SAP Community

► IT Planning Resources

► Innovation Discovery

► SAP Transformation Navigator

► SAP User Groups

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This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement.
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