REDRESSAL OF COMPLAINTS

Dear Customer,

We, at CORPORATION BANK, are committed to provide you with financial –services of the
global standards and make your experience of patronizing Corporation Bank truly enjoyable
one. We are in constant pursuit of excellence in the quality of services being provided to our
valued customers like you. However, should you feel that our services are not up to the mark
and you wish to lodge your complaint, we welcome your valuable suggestions and feedback.
Our endeavor shall be to convert your complaint into a compliment.

The matter may be brought to the notice of the concerned Branch Manager for its immediate
redressal. Kindly obtain the complaint form from the branch and submit it against
acknowledgement.

PLEASE CONTACT BRANCH MANAGER WHO IS THE FIRST POINT FOR IMMEDIATE
REDRESSAL OF GRIEVANCE. (Please submit complaint on the prescribed complaint form
against acknowledgement.)

ONLINE SUBMISSION/CHECK THE STATUS

http://210.212.195.73:8080/pgrs/poc_cbankpgrs.php

GRIEVANCE REDRESSAL MECHANISM

CUSTOMERS are requested to approach the BRANCH MANAGER in case of any

grievances. If not satisfied, they may escalate the issue to:

LEVEL I LEVEL II LEVEL III

Zonal Head Circle Head Chief Grievance Redressal Officer

Zonal Head Circle Head General Manager,

Corporation bank Corporation bank Operation & Services, HO
Zonal Office Circle Office Tel.No: 0824-2448746
Fax: 0824 -2444161
Email-
complaints@corpbank.co.in
INTERNAL OMBUDSMAN (CCSO) : If a customer is not satisfied with the
reply/resolution given by the Bank or he does not receive reply within a month of his
complaint lodged at the above levels (LEVEL I, LEVEL II and LEVEL III ) ,he can
approach to (CCSO= Chief Customer Service Officer ). The procedure for filling
complaint is as under :

A) The complaint in writing shall be duly signed by the complainant or his

authorized representative ( other than the advocate ) stating clearly :

(i) Name and address of the complainant.

(ii) Name and address of the branch or office of the bank against which the
complaint is made.

(iii) Reason(s) giving rise to the complaint along with date of reply/resolution given by
the bank.

B) The complainant shall file along with the complaint, copies of documents, if
any, which he proposes to rely upon, at the following address:

Shri R.K. Sinha (CCSO)

Office of Chief Customer Service Officer
C/o- Corporation Bank
Head Office, Customer Service division;
Mangala Devi Temple Road, Pandeshwar.
MANGLORE-575 001 ( Karnataka State )
Phone Number : 0824-244 3420
FAX : 0824- 2440 650
OR
Send complete set of signed and scanned documents at ccso@corpbank.co.in.

BANKING OMBUDSMAN : If, however, a customer is not satisfied with resolution

of his grievances or he does not receive reply within a month of his complaint
lodged at the level of INTERNAL OMBUDSMAN (CCSO ), he can approach to
the Banking Ombudsman. For address and area of operation of Banking
Ombudsman, please visit our Customer Corner Link at our Homepage.