Andrew Stahl

Dallas/Fort Worth Area

Global Head HANA Services at SAP

Summary
An articulate and strategic global leader with five years of SAP Field Services experience and
an additional twenty years of operational management consulting experience with Abeam
Consulting, New York Consulting Partners, Arthur Andersen and leadership within the US Army.
Established a record of creating, or supporting, exceptional organizations which over-achieved
aggressive operational or financial targets. Ability to set a strategic course and lead organizational
transformation through engaging and motivating employees at all levels.
Expertise:
Organizational Strategy Definition
Organizational Setup and Alignment
Operational Productivity & Efficiency Improvement
Contracting & Negotiations
Profit & Loss Management
Project De-escalation
Service Portfolio Management
Revenue Recognition
Partner Relationship Management
Acquisition Integration

Experience
Global Head HANA Services at SAP
January 2012  -  Present  (4 years 6 months)
Responsible for driving all aspects of strategy, sales, delivery, and field enablement (professional
services sales and delivery) globally for this emerging technology.

Vice President, BA Services Global Operations at SAP

March 2009  -  January 2011  (1 year 11 months)
Participated in setting the strategy, assisted in building the organization and led the operations of
this global, strategic consulting line of service encompassing the full SAP capabilities for Business
Intelligence, Enterprise Information Management, Enterprise Performance Management, and
Governance, Risk and Compliance. Drove the sales and delivery enablement activities for an
organization comprised of over 1400 consultants, management, and sales professionals globally,
booking over €380M in new sales in 2010. Overachieved revenue, profitability, and operating
 income goals, by effectively supporting this growing business for the past two years during a
very challenging economic climate. Developed approaches to strengthen and manage strategic
partner relationships to enable scalability as piloted in NA with Utopia. Managed and developed
a portfolio of standardized and engineered service offerings that currently represent over 60% of
BAS Revenue globally.
Awards and Honors
 SAP Winner’s Circle - 2009

Senior Director SAP Business Objects Quality Management Office at SAP

November 2006  -  March 2009  (2 years 5 months)
Responsible for establishing policy and processes that mitigate the risks associated with project
delivery on a global basis.
- Restructured the global quality organization to effective support the review of all engagement
contracts and proposals by a program that has eliminated litigation and settlements regarding
services and the associated software sale from an average of one per quarter at ~$500K in
refunds.
- Established policies and procedures to increase the quality of the contracts that were being
written, eliminating services related lawsuits and reducing the number of warranty work hours by
24% ~ 15,000 hours annually.
- Created a project-level dashboard that allows management to easily track the real-time financial
performance of any engagement from delivery through collections. This tool allowed FS, for the
first time, to realistically report, and manage the margin for each engagement.
- Introduced the concept of managing a portfolio of engagements to improve the overall financial
performance of FS.
- Chaired the Project Profitability Initiative which implemented changes in how FS sold, staffed, and
delivered engagements to attain a 25% margin in Q408.
- Rewrote Services VSOE Policy to both simplify and reflect how services had evolved within BOBJ
- Wrote first ever policy and how-to guide on contracting standards

Education
Texas A&M University
Master of Business Administration (MBA), Operations Management and Supervision, 1993 - 1995
Activities and Societies:  Skeet & Trap Team
State University of New York at Albany
Bachelor of Science (BS), Liberal Arts and Sciences/Liberal Studies, 1991 - 1992
Tennessee Technological University
Mechanical Engineering, 1979 - 1981
Andrew Stahl
Dallas/Fort Worth Area
Global Head HANA Services at SAP

Profile Notes and Activity (1)

6/23/2016—View by SAP S/4HANA Online Training