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NGOSS Solution for Managed IP Services – White Paper

NGOSS for

Managed IP Services

[ NGOMIS ]

V8.0

- A White Paper

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TeleManagement Forum 2007
NGOSS Solution for Managed IP Services – White Paper

TABLE OF CONTENTS

1 Introduction........................................................................................................3
2 Business and Operations Challenges in Managed IP Service Management ...................4
2.1 MANAGED IP SERVICES ......................................................................................4
2.2 BUSINESS AND OPERATIONS CHALLENGES ................................................................4
3 NGOMIS Catalyst Scope .......................................................................................5
4 NGOSS Based Managed Services Solution...............................................................6
4.1 NGOMIS SOLUTION OSS ARCHITECTURE ................................................................6
4.2 NGOMIS SOLUTION COMPONENTS ........................................................................8
4.2.1 Integration Framework ...........................................................................8
4.2.2 Service Activation Solution ......................................................................8
4.2.3 SLA monitoring Solution..........................................................................8
4.2.4 Event Monitoring Solution .......................................................................8
4.2.5 Service Usage and QoE Analysis Solution ..................................................8
4.2.6 Billing Solution.......................................................................................9
4.2.7 Policy Management Solution ....................................................................9
5 Using NGOSS in the solution ............................................................................... 10
5.1 ETOM / TAM................................................................................................ 10
5.2 INFORMATION MODELING WITH SID AND MTOSI ..................................................... 11
5.3 BUILDING INTERFACES USING THE MTOSI STYLE ...................................................... 12
5.4 NGOSS CONTRACTS IN SOLUTION....................................................................... 13
5.5 ‘NGOMIS’ OVERLAID ON ‘HARMONY’ .................................................................... 14
6 Value Proponents of the NGOMIS Solution ............................................................ 15
6.1 FOR SERVICE PROVIDERS : ................................................................................ 15
6.2 FOR SYSTEMS INTEGRATORS: ............................................................................. 15
7 Summary ......................................................................................................... 16
8 References URL ................................................................................................. 18

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TeleManagement Forum 2007
NGOSS Solution for Managed IP Services – White Paper

1 Introduction

Historically service providers have offered WAN transport services such as leased line,
Frame Relay and ATM. Such services included the management of the router or customer
premise equipment (CPE) attached to the service provider (SP) network. Today these same
service providers desire to offer additional managed business services besides transport
services. Beyond the managed router service, service providers wish to offer managed
security (IPSec VPNs, Firewall, IPS, etc), managed voice, managed video in various
combinations and bundles.

An important aspect of service delivery is management. Complex, large-scale (multi-


technology, multi-layer, and multi vendor) network infrastructures, which support
converged high bandwidth business and consumer IP-based services, are posing increased
operational and maintenance challenges.

The complexity in the network and hence the complexities in the management mainly come
from the need to support:

• Multi-vendor network elements


• Multiple technologies such as DSL/ATM, IP, IP/VPN, MPLS, Ethernet, FR etc.
• Multiple Services that span across different technologies

The NGOMIS solution will address key requirements to provide a unified OSS solution for
diverse network environments and applications. The OSS solution must be modularized and
standardized into reusable service components to enable the Service Provider to produce
tailored services with minimum human intervention (mass customization operating model).

The NGOMIS catalyst demo is a demonstration of an integrated solution for Managed IP


Services. The solution components are integrated using NGOSS principles and the
component interactions can be described using NGOSS contracts.
The core objectives of the NGOMIS catalyst demonstration are the following:
• Enable service operations and management by customer for Managed IP Services
using a fully automated managed services platform
• Transform a service-centric OSS into a customer-centric integrated managed
services environment (Quality of Experience analysis & Charging)
• Speed up TTM and enable NGOSS swift integration by using TMF (MTOSI, OSS/J, SID
and eTOM) & IPDR (IPDR/SP) standards across solution components

The business solution covers most of the service and resource management functionality in
the eTOM operations map and leverages some of the leading TMF specifications – MTOSI
and OSS/J for building NGOSS compliant integration framework.

The solution also demonstrates the use of IPDR specification in overall NGOSS architecture.
This is in line with TMF’s interest in integrating TMF NGOSS specifications with IPDR
specifications.

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TeleManagement Forum 2007
NGOSS Solution for Managed IP Services – White Paper

2 Business and Operations Challenges in Managed IP Service Management

2.1 Managed IP Services

Telecom Service Providers have to constantly improve their service offerings for the end
customer. In order to achieve faster rollout of new services and high levels of customer
satisfaction, while lowering service deployment costs, new business models are required. A
managed IP Service is a voice or data solution originating from a service provider comprised
of transport (circuit) and CPE dedicated to the end customer with contractual service level
agreements (SLAs) that provide active monitoring or management of the CPE by the SP.
Service providers generally refer to a service as "Managed" when the CPE is sold or
provided in conjunction with net new network functionality and is actively monitored by a
NOC (network operations center) facility. A recurring fee is charged by the Service Provider
for this monitoring and responsibility of the CPE as part of “network
functionality/performance”.

‘Managed IP services’ are often next generation services deployed in the manner described
above. Due to the ubiquitously available IP infrastructure, such models of service delivery
are expected to significantly lower costs and efforts for service providers.

While the concept of managed services is definitely catching industry attention, it


simultaneously brings to the fore-front, the various challenges that lie ahead of the MSPs
(Managed Service Providers). The next section will review the MSP challenges in delivering
managed IP services.

2.2 Business and Operations Challenges

The basic challenges that lie ahead of Managed Service Providers are mainly due to the
heterogeneous networking and operational environment. The providers have to constantly
meet their business objectives despite the fact that no two customer deployments are
predictable and similar. Service provider requirements include:

o Improve customer satisfaction and service quality by:


• Introducing customer experience metrics,
• Reducing service outages and outage times, and
• Offering and meeting service guarantees and SLAs.
o Minimize operational costs by:
• Automating provisioning,
• Improving monitoring and fault isolation,
• Reducing customer network outage times,
• Proactively avoiding faults, and
• Quickly identifying root-cause and impact when they occur

o Increase revenues by:


• Providing robust, customized, differentiated data services
• Reducing time to market, and by increasing customer retention.

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3 NGOMIS Catalyst Scope


The NGOMIS Catalyst demonstration shows an end-to-end commercial solution for managed
IP services offered by a service provider. The solution involves the integration of various
OSS components using TMF and other industry standards. The scope is restricted to the
following:
Functional Scope :
o A fully integrated, service Fulfillment, Assurance, Customer Experience Management
and Charging solution comprising zero-touch service deployment, inventory
management, Fault and SLA monitoring for managed IP services (IPSec VPN, NAT
Firewall and Vocie )
o Unified interface to discrete management components
o Session and subscriber specific Quality of Experience (QoE) analysis and Charging

Standards Leveraged :
o MTOSI for fault and inventory management specifications
o OSS/J activation specifications
o IPDR/SP for standard billing mediation interface
o eTOM for defining business use cases
o SID for service modeling

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4 NGOSS Based Managed Services Solution

4.1 NGOMIS Solution OSS Architecture

The figure above illustrates the NGOMIS architecture:


The NGOMIS solution enables fulfillment and assurance of managed IP services (IPSec VPN
+ VoIP) by integrating COTS systems such as Cisco IP Solutions Center (ISC), Cisco Active
Network Abstraction (ANA), Cisco Integrated Services Router (ISR), Cisco Unified
Communications Manager Express, InfoVista’s VistaInsight for Networks, a performance and

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SLA reporting solution, and TAZZ Policy Control System. (The Cisco ISC and ANA
components are part of the Cisco Managed Services Solution (MSS). The NGOMIS solution
also provides usage and Quality of Experience (QoE) based charging of managed IP services
with other COTS (Amdocs Mediation and Amdocs Billing Systems).

The Ceon Product Control Center PLM system helps define the Managed Services (Security
+ Voice) as products offered to the customers. Customers can buy these products
advertised through the NGOMIS portal.

Within the scope of NGOMIS restricted to this charter, the solution demonstrates
management of the end-to-end VoIP service across customer sites, over a secure IPSec VPN
tunnel provisioned between the end units. The end units are the Cisco ISR devices in the
customer premise, which are capable of providing multiple CPE-based services at each
customer site.

The NGOMIS solution encompasses a customer/administrative portal and integrates this


distributed portal component with the core NGOMIS solution across an NGOSS compliant
bus, using standard based interfaces (MTOSI). The solution uses the MTOSI standard based
messaging interfaces to interface the network management systems (Cisco ISC, Cisco
Unified Communications Express and TAZZ Policy Control System for IP service provisioning
and Cisco ANA for service assurance in this case)

The underlying managed network has an IP core which has the Cisco Service Control Engine
(SCE) at the edge of the MSP network. This element tracks and maintains differentiated
service usage information and delivers it to the solution billing components.

InfoVista’s VistaInsight for Networks collects network performance information for the
managed VoIP service, such as MOS (Mean Opinion Score), Jitter, Delay and Availability
from the Cisco SCE devices in the network.

Amdocs Mediation collects usage information for the managed VoIP service from the Cisco
SCE devices in the network and correlates this information with InfoVista's QoS metrics and
dynamically updated policy and customer information. Amdocs Mediation calculates the
Quality of Experience (QoE) for specific service sessions prior to delivery of the QoE
enhanced usage information to Amdocs Charging to deliver usage and QoE based billing for
the customer.

The NGOMIS adapters convert between the standard based message formats such as
MTOSI, OSS/J and IPDR to their native formats.

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TeleManagement Forum 2007
NGOSS Solution for Managed IP Services – White Paper

4.2 NGOMIS Solution Components

4.2.1 Integration Framework

The scope of the NGOMIS Catalyst solution is a prototype demonstration of the real-time
deployments of Managed IP Services by a telecom service provider. Managed Service
Providers (MSP) often partner and collaborate with a telecom service provider to facilitate a
faster time to market for subscriber services. The managed service solution demonstrated in
this Catalyst demo shows how an independent MSP can co-exist with a primary service
provider’s Network Operations Center (NOC). This inter-connection and collaboration is
facilitated by the NGOMIS Integration Framework.

While the integration framework has to be robust on one hand, it also has to be re-usable,
easily extensible and standards compliant to minimize integration costs. In other words, the
framework is by design, the universal glue that binds the different OSS functions.

4.2.2 Service Activation Solution

To enable automated activation of Managed IP Services, the solution integrates the Cisco IP
Solutions Center (ISC) and Cisco Unified Provisioning Manager (CUPM) with the OSS
Integration Framework. While ISC manages the creation and activation of IP VPN services
for the subscriber, CUPM handles VoIP subscriber service creation.

4.2.3 SLA monitoring Solution

InfoVista’s VistaInsight for Networks, a performance and SLA reporting solution, helps in
SLA monitoring by constantly monitoring key KPI/KQI’s for Network Devices as well as the
IP SLA parameters at critical points in the network. These measurements are then
propagated to the business logic for computing SLA deviations.

4.2.4 Event Monitoring Solution

Cisco Active Network Abstraction (ANA) captures critical events in the network. These
events include vital changes in network configurations that influence service quality for the
business customer.

4.2.5 Service Usage and QoE Analysis Solution


Subscriber specific service accounting is enabled by Amdocs Mediation, which collects
service usage and QoE related data from the underlying network, processes this data into
comprehensive subscriber usage and QoE information records and distributes this
information to the Amdocs Charging system for billing. The same QoE metrics derived from
QoS, Usage, subscriber and policy information can also be used for other business and
customer related processes. Amdocs Mediation distributes in real time or batch QoE metrics
back to service assurance and service adoption systems, altering network-centric business
models into customer-centric solutions.

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4.2.6 Billing Solution


Amdocs Charging is provided with both usage (volume) and the final QoE measures.
According to the Quality of Experience level, the rating system determines the charge for a
particular customer session. The generated Bill indicates the correlation between the
charges and the service quality.

4.2.7 Policy Management Solution

The TAZZ Policy Control System dynamically activates and/or upgrades policies on the
network. The policy upgrades are driven synchronously on the other solution components to
effectively create a fully integrated managed service solution. Policy requests are
recognized or triggered from the user portal, in this case, and translated into the proper
protocol formats for activation by the Policy Enforcement Points in the network.

The policy and QoS details are propagated to Amdocs Mediation and are used to evaluate
the overall subscriber QoE.

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NGOSS Solution for Managed IP Services – White Paper

5 Using NGOSS in the solution

The solution exposes standards based interfaces for internal integration of solution
components as well as for their integration with external telecom service provider systems.
Standards such as MTOSI and OSS/J have been used “as is” where applicable and extended
in areas where they were not directly applicable.

The interfaces demonstrated in this NGOMIS Catalyst demo address common integration
requirements. The solution components represent some of the typical systems in a service
provider environment. Integrating multiple components in the provider environment is a
mammoth task and the TMF is primarily focused on lowering the integration efforts for
service providers. The NGOSS principles and architecture drive the solution architecture and
processes in this direction.

The NGOMIS Catalyst leverages the NGOSS principles and demonstrates a standard based
solution for integrating NOC components. NGOSS has been used in all aspects of the
solution as discussed below.

5.1 eTOM / TAM

The business requirements for the catalyst solution have been mapped to the eTOM and
TAM frameworks and the eTOM inter-process interaction guidelines have been used to verify
the solution workflows

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The process blocks circled in blue are key components of the NGOMIS Catalyst demo.

5.2 Information Modeling with SID and MTOSI

The SID and the MTOSI (v1.1) information models have been extended for this solution

Common business objects from the SID have been used to build the solution and MTOSI
objects have been used in the context of the SID framework (since MTOSI harmonization
with SID is WIP). Suitable vendor extensions have been applied where required and new
service objects have been created from the baseline model framework.

Fig (a)

Below is a snapshot of how the SID and MTOSI business object definitions relate to the new
solution objects created for the IPSec VPN Service management.

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Figure (b)

5.3 Building Interfaces using the MTOSI style

The catalyst demonstrates use of standards based interfaces for management of next
generation IP services. Standardized interfaces within the scope of the NGOMIS catalyst as
illustrated in Fig (a) include :

Retrieval of product catalog from PLM


Product subscription
Service Creation
Service Activation
Retrieval of notifications
Upgrade of Service Policy

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NGOSS Solution for Managed IP Services – White Paper

The interfaces for Resource Management and other management tasks, such as resource
reservation, resource mapping with services (Service Access Points), though important
contributors to an orderly execution of the Catalyst workflows, have been excluded from this
listing.

The MTOSI interfaces have been used as baselines for inventory and notification operations
and the service management interface prototypes have been created based on the MTOSI-
SM DDP drafts. The interfaces constructed would be reviewed and possibly added to the
MTOSI solution sets.

The OSS/J specifications have been referred to while defining the MTOSI like interfaces for
service subscription/ordering [The ongoing MTOSS/J effort].

5.4 NGOSS Contracts in Solution

NGOSS Contracts have been created for the solution requirements:

 Service Creation and Activation

Related Interfaces :

1) Create and activate IPSec VPN service


2) Create and activate VoIP service [end-to-end IP transport network and SIP compliant IP
phones]

 Usage based charging and Quality of Experience (QoE) computation

Related Interfaces :

1) Get Usage Data (For specific customer)


2) Get Service Policy (For specific customer)
3) Get Service Performance Information (VoIP and IPSec VPN)

 Dynamic Subscriber self-provisioning

Related Interfaces :

1) Upgrade customer service policy (voice channel bandwidth)

 Service Performance monitoring

Related Interfaces :

1) Get Service Performance parameters (related to subscriber SLA)

 Event monitoring

Related Interfaces :

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TeleManagement Forum 2007
NGOSS Solution for Managed IP Services – White Paper

• Receive network events (related to service configuration changes)

5.5 ‘NGOMIS’ overlaid on ‘Harmony’


The ‘Harmony’ Catalyst demo is one other POC showcased in the Nice 2007 TMW. It is
useful to note that the two catalysts are interconnected in that they show the use of
multiple (MTOSS/J, MTOSI-RM and MTOSI-SM) standards for managing the product,
customer, resource and service domain.

With a common inventory reference (a common set of assumptions within the scope of the
Catalyst), the relevant standard based interfaces can be selected and integrated to produce
an overall Managed Services solution for the next generation service provider.

As an example, the Harmony Catalyst demo uses the MTOSI-RM interface specification to
setup the (Ref : TCP/IP stack) layer-2 VLANs (logical transport channels) between CPEs /
aggregation nodes (provider edge devices). The (Ref : TCP/IP stack) layer-3 VPNs, namely
the IPSec trunk can be setup on top of the layer-2 channels for added security and control.

The Catalyst relationships also indicate how the telecom service provider problem space can
be addressed through distributed efforts in managing the many different discrete pockets
within that space.

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TeleManagement Forum 2007
NGOSS Solution for Managed IP Services – White Paper

6 Value Proponents of the NGOMIS Solution

6.1 For Service Providers :

NGOSS Solution for Managed IP Service Solution (NGOMIS) is the service management
platform which will offer unified network management and OSS integration capabilities to
roll-out new services easily, quickly and cost effectively. NGOMIS, in a phased approach,
will enable communication service providers to offer managed IP services to
Enterprise/SMB/MM end user segments. It also introduces the first step in transforming the
network-centric OSS environment into a customer-centric NGOSS by introducing QoE
metrics enabling QoE based charging, customer management and customer centric service
assurance.

6.2 For Systems Integrators:

The NGOMIS solution offers the following for system integrators -

o Managed Service Providers can pre-integrate standards based frameworks to build their
NOC.
o The MSP solution can integrate multiple standards using the NGOSS architecture [the
Catalyst demo shows how the IPDR standard can be integrated with the MTOSI based
interfaces for a value added management solution]
o The standards based integration framework can be re-used across multiple MSP
installations. This becomes significant, especially when a primary service provider
supports multiple MSP deployments for different geographies or for different service
offerings. In this case, the primary service provider can easily integrate with the
individual MSP NOCs.

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TeleManagement Forum 2007
NGOSS Solution for Managed IP Services – White Paper

7 Summary
This catalyst has illustrated the principle that through effective integration of feature-rich
COTS, Managed Service Providers can accomplish effective management with minimum
effort. Use of standards for integration significantly reduce recurring integration costs for
new customer accounts. Customers indirectly contribute to the service management
through a synchronised and uniform user interface.

Key benefits of ‘NGOMIS’ as a managed services solution, can be summarized as follows:

• The industry shortage of qualified information security personnel puts tremendous


pressure on IT departments to recruit, train, compensate and retain critical staff.
Application of NGOMIS like solutions with custom portals reduces the need for
network security specialists and their skill levels.

• An organization may have multiple ad hoc silo solutions to handle similar types of
management issues. An NGOMIS like implementation can provide a more broadly
integrated and coherent solution, thereby eliminating the need for duplicate
processes and resources

• MSPs can be held accountable for the service standards they provide. They can
guarantee service levels and assure service availability. Service assurance is critical
to the financial success of any business organization and by transforming the once
network-centric assurance process to a customer centric one, ensuring increase in
customer satisfaction, service adoption and subscriber retention. Through the
introduction of quality of experience analysis, customer experience management
brings BSS such as charging and customer management and OSS such as policy
management and network performance management closer together to form a
unified IT environment with a customer centric view.

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TeleManagement Forum 2007
NGOSS Solution for Managed IP Services – White Paper

NGOMIS Team
Company Team Member Representative
Cisco Systems Name : Som Ramakrishnan
Email : soramakr@cisco.com
Name : Tom Caldwell
Email : tomcal@cisco.com
Name : George Rubio
Email : gerubio@cisco.com
Name : Audra Bauer
Email : aubauer@cisco.com
Tech Mahindra Ltd. Name : Satyarth Desai
Email : satyarth@techmahindra.com
Name : Rajesh Chandiramani
Email : crajesh@techmahindra.com
Name : Subalakshmi Venkatesh
Email : subalg@techmahindra.com
InfoVista Name : Andrew Ellis
Email : aellis@InfoVista.com
Name : Vikas Trehan
Email : vtrehan@InfoVista.com
Amdocs Name : Udi Hershkovich
Email : udihe@amdocs.com
TAZZ Networks Name : Dave Marble
Email : marble@tazznetworks.com
Ceon Name: John Wilmes
Email: jwilmes@ceon.com

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TeleManagement Forum 2007
NGOSS Solution for Managed IP Services – White Paper

8 References URL

The solution details are available on TMF site:

http://www.tmforum.org/cws/view_folder.aspx?SelectedIndex=1&ID=2558&team_ID=175
&Node=2557&sNode=2558&Exp=Y

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