Resume

Tulasidevi Margani
Contact:91-9000953928 mtulasijob@gmail.com
PROFESSIONAL OBJECTIVE: A goal-oriented individual, in quest of middle to senior
level assignments in Process & Operations Management with a leading organization
preferably in Hyderabad.

Skills

 Outstanding knowledge of risk management procedures

 Possess excellent analytical and mathematical skills
 Excellent communication skills with outstanding interpersonal skills
 Good at computer tools such as Microsoft Word, Power Point, Excel
 Possess excellent management and organizational skills
 Able to work under difficult working conditions, and possess multi tasking skills

PROFESSIONAL EXPERIENCE: Total 4.5 yrs.

Present Organization : IBM India private Ltd, under payroll of Manpower

. Consultancy.
Project Name : Canadian Imperial bank of Commerce
Duration : May 2013 to till date
Role : Project Management Operations
Team Size : 250

Account Description: CIBC (Canadian Imperial Bank of Commerce) is a leading Canadian-

based financial Institution with a market capitalization of $30.7 billion and a Tier 1 capital
ratio of 13.9%.Bank has two major businesses - CIBC Retail Markets and wholesale Banking
focused in Canada and around the world.

Responsible for complete CIBC account single point of contact for all Project Management
activities

Delivery Excellence:

 Ensure all reports are sent to the stakeholders in time.

Responsibilities:

 Responsible to handle the several projects and check regular updates of the projects
  Responsible to report to the upper management about the progress of the projects
 Reviewing the project regularly, and highlighting the changes, if any
 Responsible to maintain daily, weekly, and monthly report, and send it to the Senior
Manager
 Coordinating with the several departments of the organization
 Assisting Program Managers and Project Managers in completion of the projects
 Notifying resources when delinquencies.

Resource Management:

 On boarding & Off boarding of resources,

 System access & client network access,
 Certification management
 Project code allocations
 Organising Internal technical trainings by connecting with Learning & Knowledge
Team
 People Manager Transfer process is done for every quarter

• Back Ground Check Verification:

 Ensuring that the appropriate background checks are conducted on the resource
who got selected for the account.
 Reviewing the background check report and advising the appointing manager that
the final candidate is cleared or not.
 Maintaining Back ground check documents of all the resources in the account for the
audit purpose.

• Utilization metrics:

 Evaluate the utilization metrics percentage across PDM/Technical panels for both
weekday and weekend, work with WFM on discrepancy cases.
 Generating and maintaining crucial reports like Panel Database clean up, Panel
Forecast, Week day vs Week end Panel Mobilization Metrics for all the Service Lines,
New Panel Empanelment Process


Operations Management:

 Coordinate with the Delivery Executive in Managing the Operational Excellence and
Delivery Excellence in the Project.
 Ensuring the control functions are accurately completed with the agreed client SLAs
 Preparation of weekly, Monthly and Yearly reports on demand.
 Work with the Project Managers in organizational initiatives and account growth
initiatives
 Participate in the Governance Calls with Clients and work with the DPE on Presentations
to the clients.
  Responsible for understanding, analyzing and tracking various project metrics and head
count particulars.
 Interacting with leadership team to plan risk mitigation, taking charge of account review
audits and presentation.
 Co-ordination with Competency Leads along with SSP Leads and Hiring Leads for
supply issue and correcting the Demand –Supply mismatch
 Providing support to Project Managers / Program Managers / PMO team at onshore
 Generating reporting documents as well as presentations and other relevant documents.
 Ensuring project documentation is kept up to date and relevant
 MOMs and Project Documentation
 Effective Co-Ordination in the arrangements for the Client visits.
 Handled more than 200 Project Resources which includes the Program Managers, Project
Managers, Developers and Testers and have taken complete ownership of the on-
boarding and Off boarding independently.

ACADEMIC BACKGROUND:

 MBA with Finance and Marketing as specializations from Andhra University-2004

 B.com from Andhra University-2002

(TULASIDEVI.M)