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Multiple Choice Quiz
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Out of 10 questions, you answered 3 correctly with a final grade of 30%
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The correct answer for each question is indicated by a .

1 The process that is not a part of the supply chain process is:
INCORRECT
A) Planning

B) Making

C) Sourcing

D) Servicing

E) Delivering
Feedback: A-C and E are 4 of the 5 supply chain processes.
2 Differences between products and services are:
INCORRECT
I. Product innovations can be patented but service innovations cannot be patented.
II. Service may be inventoried while product cannot be.
III. Product is useful while service may not be.

A) I only

B) I and III only

C) II and III only

D) I, II and III

E) I and II only
Feedback: I and II are true and III is not true. Hence, A through D are incorrect and E is the only correct option.
3 CORRECT Operations and SC processes generally involve:

I. Planning and sourcing

II. Championing by top management
III. Making, delivering and returning
IV. Operational planning and control

A) II only

B) I and III only

C) I, II, and III

D) I, II, and IV

E) II and IV only
Feedback: B is the correct answer. II and IV are general things not part of the five characteristics of processes.
4 The radical change paradigm, introduced by Michael Hammer and major consulting firms, is referred to as:
INCORRECT
A) Total quality management

B) Synchronous manufacturing

C) Electronic enterprise

D) Manufacturing strategy paradigm

E) Business process reengineering

Feedback: Michael Hammer wrote a book titled "Reengineering the Corporation"
5 The most appropriate definition for Product-Service bundling is
INCORRECT
A) Have to buy the product to get the service

B) Have to buy the service to get the product

C) A and B
 Building service activities into product offerings to create additional value
D)
E) Building product and services together to increase price
Feedback: D is the specific definition. Add-on services such as extended warranty may be offered but need not be purchased.
The purpose is to increase value and not increase price.
6 Current issues in operations management include:
INCORRECT
A) coordinating mutually supportive but separate organizations

B) management of global supplier, production and distribution networks

C) managing customer touch points

D) only A and B

E) only B and C

F) A, B, and C
Feedback: A, B, and C are current issues in OM.
7 Goods-Service continuum is best described as follows:
INCORRECT
A) pure goods – pure service - core goods - core service

B) goods – goods service bundle - service

C) core goods - pure goods - pure service – core service

D) pure goods - core goods - core service – pure service

E) service – service and product bundle - goods

Feedback: Only D is in the correct order and has all the elements.
8 CORRECT ___________ means doing the right things to create the most benefit for the company.

A) Efficiency

B) Effectiveness

C) Value

D) Productivity

E) None of the above

Feedback: Effectiveness means doing the right thing.
9 CORRECT Efficiently scheduling material and labor is an example of ______ decisions.

A) strategic

B) tactical

C) operational

D) short-term

E) None of the above.

Feedback: Strategic decisions impact the company's long-term effectiveness in terms of how it can address its customers'
needs
10 Careers in operations and supply chain management include all of the following except:
INCORRECT
A) Call center manager

B) Quality control manager

C) Plant manager

D) Business analyst

E) Production control analyst

Feedback: Business analyst is not a OM/SCM career.

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