NATASHA HOOTEN

Natasha.Hooten@gmail.com | (248)943-5210 | 18449 Westover Ave, Southfield, MI 48075

PROFESSIONAL SUMMARY
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions.
History of being an effective team member with full understanding of what team work means.
Well-versed in using Microsoft Office to create and update documents. Effective problem-
solver with a hardworking mentality. Seeking to take on a challenging new role with a growing
team.
SKILLS
 Skilled in Microsoft Office  Extremely organized
 Interpersonal and written communication  Fast Learner
 Self-motivated  Excellent attention to detail

WORK HISTORY
Mar 2013 - Mar 2018
Customer Account Specialist
Comcast Cable - Sterling
Heights, MI
 Ability to communicate on all levels via various media,
phone, fax, direct, email.
 Ensured superior customer experience by addressing
customer concerns, demonstrating empathy and resolving
problems on the spot.
 Worked well with others and/or within a team.
 Shared best practices with team members to aid in the
success of others and the company.
 Routinely answered customer questions regarding packages,
pricing, and addressing customer inquiries.
 Documented all customer inquiries thoroughly and quickly.

Feb 2010 - Dec 2011  Provided an elevated customer experience.

Customer Service  Learned, referenced and applied product knowledge.
Representative  Educated customers and gave recommendations for best
Aditya Birla Minacs - Farmington, packages based on their needs.
Michigan  Answered customer questions and assisted with billed issues.

EDUCATION
Summer 2019
Bachelor of Science: Environmental Safety and Health
Oakland University | Rochester, MI
 Coursework in Applied Occupational Hygiene, Construction Safety, Safety and Health
Engineering and Technology, and Fire Prevention and Protection
 Current GPA 3.4
 Recipient of the Safety Engineering Laboratories Scholarship
 Member of ASSE Oakland University Chapter