BlackBerry® ‫خدمة إنترنت‬ BlackBerry® Internet Service

du ‫من‬ from du

UG-INT-SVC-ENG/ARB-V1
BlackBerry® Internet Service from du
BlackBerry® Internet Service is a packaged email solution that sends
your emails and calendar information to your phone. It can be easily
set up and works with common emails such as Yahoo! Mail Plus, MSN,
Hotmail Plus, Gmail and with other email accounts provided by your
Internet Service Provider1.
With BlackBerry®, you get automatic “push” delivery of messages and
integration with up to 10 web-based email accounts. Each email will have
a separate inbox on the BlackBerry® smartphone and you will be able to
choose any one of them for composing a new email or for replying. Your
email can now find you, wherever you are. Which means you can reply
there and then rather than wait until you’re back in the office, or you
could just use your BlackBerry® smartphone to make a call.

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email accounts should be POP3 / IMAP4 enabled.
POP3 (Post Office Protocol 3) is a standard mail server commonly used on the Internet. It provides a message store
that holds incoming email until users log on and download it.

IMAP4 (Internet Message Access Protocol 4) is another mail server that allow you to access and manage mailboxes
on the server.

Service availability will vary by your web-mail service provider, and some of them may impose extra charges
for POP3 access. Please check with your web-mail provider directly. 1
You can also view email attachments in the following formats: JPEG,
BMP, TIFF, Microsoft Word, Excel and PowerPoint, Corel WordPerfect Table of contents
and Adobe PDF. Whether it’s a key file from work or a photo from a
friend, you’ve got access when you want it. And now, you can review
PowerPoint presentations in an easy to use slideshow format. 1. Setting up web-based email accounts.................................................................4
• using your BlackBerry® smartphone
• using a PC

2. Suspend / resume email forwarding to your BlackBerry® smartphone.............11

• using your BlackBerry® smartphone
• using a PC

3. Swapping your BlackBerry® smartphone..........................................................16

• using your BlackBerry® smartphone
• using a PC

4. Wiping your BlackBerry® smartphone...............................................................18

Research In Motion, the RIM logo, BlackBerry®, the BlackBerry® logo and SureType are registered with the
U.S. Patent and Trademark Office and may be pending or registered in other countries - these and other
marks of Research In Motion Limited are used under license.

Disclaimer: All information provided is correct at the time of going to print. Service offerings and all prices
are subject to change. Availability of services may vary accordingly to geographic location of customer.

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Setting up web-based email accounts Step 4: You will see the screen as below,
Click Yes under, “I have read and understand the Legal Terms and Conditions”
Creating email accounts using your BlackBerry® smartphone Click I agree under, “Do you agree to be bound by the Legal Terms and Conditions?”

Step 1: Please ensure your BlackBerry® Internet Service has been activated. You will
receive two confirmation messages in your BlackBerry® email inbox confirming your
registration and welcoming you to the service

Step 2: Click on Email Settings icon on your smartphone main screen

Step 5: You will see the screen “Add An Email Account”

In this Account set up menu, you will need to add your email address one by
one for every email account you wish to set up

Enter your Email address and Password and then click on “Next”.

Step 3: Click on Email Accounts

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Step 6: Once your email account is successfully created, you will see the Internet Browser should be used to browse the internet with your subscription to the
following screen confirming access to <your email account>”Click “OK” to continue. du data plan for BlackBerry®. Browsing the internet through the Internet Browser is
included within your du data plan for BlackBerry® subscription.

du Browser should be used to browse the internet if you have not subscribed to any of
the du data plans for BlackBerry®. Browsing the internet through the du Browser will
be charged as per applicable mobile data tariffs.

You will also receive a confirmation message that your email service has been
successfully set up.

A new Inbox icon will appear in your BlackBerry® smartphone main menu

Once you have successfully set up your first email account, you can set up other
email accounts by repeating steps 2–6.

You can also set up your own BlackBerry® email address with domain du.blackberry.com.
To create one, please perform the following steps:

Step 1: Click on Email Settings icon on your smartphone main screen

You will now see two browsers on your main screen to access the internet as shown
below; Internet Browser – for browsing internet using subscribed du data plan for Click on Create A BlackBerry® Email Address
BlackBerry®. This Internet Browser will appear only when you create your first
personal email account. And du Browser for browsing internet using your subscribed
du data bundle.

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Step 2: Enter a Username followed by your Password You will see the following screens

Enter Username (of your choice)

Enter Password and click on Next
You will receive a confirmation message confirming that your BlackBerry® email
address account has been created. You will receive a confirmation message confirming your BlackBerry® username has
been successfully created.

Creating email accounts using a PC

You can also set up email accounts from the internet by using your PC by logging on to
www.du.blackberry.com

To create an email account using a PC, you will first need to create a username for
your BlackBerry® Internet Service from your smartphone.

Step 1: Click on Email Settings icon on the smartphone main screen

Click on Create User Name

Please always remember this username and password as you will require this for
logging on to www.du.blackberry.com.

Step 2: Logon to www.du.blackberry.com

Enter username that you have created on your BlackBerry® smartphone

Enter Password
Click on Log In

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 Suspend / Resume email forwarding to your
BlackBerry® smartphone
Suspend or resume using your BlackBerry® smartphone
Should you wish to suspend the BlackBerry® service for your email account, e.g.
when travelling abroad, you can do so from your BlackBerry® smartphone. From
your BlackBerry® smartphone all your accounts will be suspended. However, on the
www.du.blackberry.com website you can select individual accounts that you wish to
suspend.

Step 1: Click on your Email Inbox icon on your smartphone main screen
Step 3: Click on Set Up Account

Step 4: Enter your Email address and Password and click Next
Step 2: Click on Options from the sub menu

You will see a dialog box confirming that “You have successfully configured access”.
To create other email accounts, please repeat steps 2-4.

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Step 3: Click on Email Filters from message options Suspend / Resume using a PC
To suspend email forwarding to your smartphone using a PC, please perform the
following steps:

Step 1: logon to www.du.blackberry.com

Enter Username that you have created on your BlackBerry® smartphone
Enter Password
Click on Log In

Step 2: Click on Filters for the account that you wish to suspend

Step 4: To suspend email forwarding on your smartphone, change option from

Yes to No

Step 2: Click on Filters for the account that you wish to suspend

To resume email forwarding, you will need to repeat steps 1-3 and change option
from No to Yes

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Step 3: Click on Do not forward messages to smartphone Step 2: Click on Filters for the account that you wish to resume

To suspend email forwarding to your smartphone for other web-based email

accounts, please repeat steps 2 and 3.

To resume email forwarding to your smartphone, please perform the following steps: Step 3: Click on Forward messages to smartphone

Step 1: logon to www.du.blackberry.com

Enter Username that you have created on your BlackBerry® smartphone
Enter Password
Click on Log In

To resume email forwarding to your smartphone for other web-based email accounts,
please repeat steps 2 and 3.

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Swapping your BlackBerry® smartphone Swapping using a PC
Should you wish to change your BlackBerry® smartphone and wish to use your Alternatively, you can swap your smartphone and get your personal email accounts
existing SIM card in a new BlackBerry® smartphone, you will need to perform some synchronised through www.du.blackberry.com
steps in order to ensure all functions are synchronised.
Step 1: Insert the existing SIM card into the new BlackBerry® smartphone and
turn it ON
Swapping using your new BlackBerry® smartphone
Step 2: Logon to www.du.blackberry.com
Step 1: Insert the existing SIM card into the new BlackBerry smartphone and
® Enter Username that you have created on your BlackBerry® smartphone
turn it ON. Enter Password
Click on Log In
Step 2: Click on Email Settings icon on your smartphone main screen

Step 3: The following will automatically show up on your PC. Click on “Yes” to confirm
Step 3: Click on “Yes” confirming smartphone swap. Service books (details of services a smartphone swap. Your web-based email account will now be forwarded to your
that are available on your BlackBerry® smartphone) will be resent to your new new BlackBerry® smartphone
smartphone. Your email accounts will be automatically synchronised.

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Wiping your BlackBerry® smartphone Step 4: Click on Wipe Handheld from the sub menu

Should you experience problems in activating or using BlackBerry® services, you may
need to wipe your BlackBerry® smartphone.

Note:
Wiping your smartphone will completely erase the entire data on your smartphone
including SMSs, contacts, etc. Please remember your BlackBerry® username and
password in order to reactivate your account on www.du.blackberry.com

To wipe your BlackBerry® smartphone, please perform the following steps:

Step1: Click on Options from your smartphone main screen
Your BlackBerry® smartphone will be wiped out (this may take some time).

After you have wiped your BlackBerry® smartphone, you will need to reactivate your
email accounts.

To reactivate your email accounts, please perform the following steps.

Step 1: Logon to www.du.blackberry.com

Enter Username that you have created on your BlackBerry® smartphone
Enter Password
Click on Log In
Step 2: Click on Security Options

Step 3: Click on General Setting

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Step 2: Click on Service Books (from the menu on left hand side) .‫) من القائمة الموجودة على اليسار‬Service Books( ‫ أنقر على أدلة الخدمة‬:2 ‫خطوة‬

Step 3: Click on Send Service Books »‫ أنقر على «إرسال أدلة الخدمة‬:3 ‫خطوة‬

You will receive a confirmation that Service Books were successfully sent to your BlackBerry® ‫سيصلك تأكيد إرسال أدلة الخدمة بنجاح إلى هاتفك الذكي‬
BlackBerry® smartphone.

‫ستتم مزامنة حسابات البريد اإللكتروني الخاصة بك تلقائي ًا عندما تصلك أدلة الخدمة إلى هاتفك‬
Once you receive the Service Books on your BlackBerry smartphone, your email
®
.BlackBerry® ‫الذكي‬
accounts will now be synchronised automatically to your smartphone.
‫ أو خدمة المؤسسات على‬155 ‫ أو االتصال بخدمة العمالء على الرقم‬www.du.ae ‫للمزيد من المعلومات يرجى زيارة الموقع‬
For more information please visit www.du.ae or contact Customer care on 155 or Enterprise care on 188
using your du mobile du ‫ باستخدام هاتفك المتحرك من‬188 ‫الرقم‬

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