KANNAN CASUBA

E-Mail: kannancasuba@gmail.com ~ Mobile: 09603976233

CAREER PRÉCIS

 A disciplined professional with MBA (Marketing & International Business) from Indian Institute of
Planning and Management (IIPM), Hyderabad.
 6 years of experience in Operations, Client servicing and Relationship Management.
 Consistently achieved preset targets in a high-pressure work environment without impacting quality.
 Gained valuable experience in servicing customers in areas of Mortgage, taxation, technical support,
etc.
 Possess significant mentoring and coaching experience resulting in better performance of the team.
 An effective communicator with excellent relationship building, interpersonal skills & organisational
abilities.

SCHOLASTICS

2010 MBA (Marketing & International Business)

Indian Institute of Planning and Management (IIPM), Hyderabad
2001 B.Com (Computers)
New Science College, Ameerpet, Osmania University, Hyderabad

OTHER CERTIFICATIONS

 ‘Oracle Certified Professional’ from Oracle Corporation in 2006.

 ‘GNIIT’ Certified from NIIT in 2000.

ORGANISATIONAL CONTOUR

Oct ’08 – Apr ’09 Xplore-Tech Services Pvt. Ltd, Kolkata

Assistant Manager, Business Development

Jul ’07 – Sep ’08 Accenture Services Pvt. Ltd., Bangalore

Sr. Auditor & Sr. Tax Specialist (Residential Mortgage, United States)

Feb ‘06 – Apr ‘07 NOUS Infosystems Pvt. Ltd., Bangalore

Sr. Business Development Executive

Jan ‘05 – Jan ’06 IBM Daksh, Bangalore

Assistant Team Leader, Technical Services

Aug ‘03 – Nov ’04 America Online Pvt. Ltd., Bangalore

Sr. Technical Service Representative

KEY DELIVERABLES:

Operations Management
 Monitoring functioning of processes and taking decisions while complying with the agreed SLA.
 Providing project updates to Management and Client using Dashboards, Presentations and Calls.
 Got the opportunity to move into Tax Processing – Support Team as part of a cross training program.
 Bringing improvements in processes by identifying gaps & taking steps to rectify the same.

Client Servicing
 Interacting with clients for rendering quality services; attending customer queries over phone/e-mail/
chat.
 Providing value added client service by resolving high-end customers’ issues on priority basis.

Relationship Management
 Mentoring team members and new joinees for better performance and achievement of organisational
goals.
 Part of selective team for disputing calls of team members, based on process compliance metrics &
 updates.
 Ensuring a healthy work environment with peers and superiors for better productivity levels.

Business Development
 Coordinate with the client, company top management and the ops department to facilitate the smooth
induction of the new projects.
 Design and prepare presentations on our company to be sent to the clients.
 Interaction with the top management and C-Level executives.

HIGHLIGHTS:

At Xplore-Tech Services Pvt. Ltd., Kolkata

 Interfaced between client, senior management and operations team for smooth induction of new
projects.
 Secured 3 accounts for the organization in 6 months.

At Accenture Services Pvt. Ltd., Bangalore

 Recognized as a standout Mentor to guide new recruits and assist in employee process induction.
 Recognized as ‘Employee of the Year’ for 2008.
 Received Quality King Award for Oct ’07 – Dec ’07 quarter.
 Selected for the Numero Uno – Summit award (Bi-Annual award for performance excellence) for the
period of Feb ‘08 – Jul ‘08.
 Appreciated by senior management for initiative, enthusiasm, tenacity, persuasiveness, intense
customer focus and dependability in performance evaluations.

At America Online Pvt. Ltd., Bangalore

 Received ‘Roaring Tiger’ award for top performance in technical department for Jul ’04 – Sep ‘04
quarter.
 Nominated for ‘The Most Valuable Consultant’ award.

PREVIOUS ASSIGNMENT

Jan ‘02 – Jan ’03 NIIT, Ahmadabad Faculty

Member

PERSONAL DOSSIER

Father’s Name : Mr. C. G. Vijayaraghavan

Passport Number : G0584153
Date of Birth : 6th November 1980
Address : 503, SBH Abode, Street No. 8, West Marredpally, Secunderabad – 500026
Languages Known : English, Hindi, Tamil, Kannada, Telugu and Gujarati
References : Available on request