FacilityManagementpricingguide Final Oct22018

FACILITY
MANAGEMENT
SOFTWARE
PRICING GUIDE
About SelectHub
SelectHub is a cloud-based Technology Selec-

tion Management (TSM) software platform helping
streamline software selection and IT sourcing to be
more data-driven, agile and collaborative. The plat-
form offers a comprehensive set of evaluation stages
from requirements gathering to vendor shortlisting,
RFIs and RFPs, demo scorecarding, and proof-of-
concept management. With over 24,000 enterprises
on the platform, SelectHub also publishes a library
of “best practice” requirements templates along with
community-sourced vendor / product ratings across
100+ technology categories, including popular soft-
ware categories such as ERP, BI, CRM, HRMS, CMMS,
marketing automation and supply chain manage-
ment. SelectHub was named one of the fastest-grow-
ing software companies in the 2018 edition of the Inc.
500. SelectHub customers include ABC Supply Com-
pany, CNO Financial Group, QEP Resources and the
State of Colorado.
To learn more, please visit

www.selecthub.com
TA B L E O F
CONTENTS
Mpulse ..........................................................................5
Cost of Ownership..........................................................5
Pricing Details.................................................................9
Product Limitations.......................................................11
Competitors....................................................................11
Facilities Management eXpress (FMX)....................12

Pricing Details.................................................................14
Competitors....................................................................15
IBM TRIRIGA.................................................................16
Pricing Details.................................................................18
Competitors....................................................................19
ServiceChannel ...........................................................20
Pricing Details.................................................................24
Competitors....................................................................26
NETFacilities................................................................27
Pricing Details.................................................................29
Competitors....................................................................30
TA B L E O F
CONTENTS
eMaint Facility Management....................................31
Pricing Details.................................................................34
Competitors....................................................................37
Maintenance Connection .........................................38

Pricing Details.................................................................40
Competitors....................................................................41
SAP EAM........................................................................42
Pricing Details.................................................................44
Competitors....................................................................45
Hippo CMMS.................................................................46
Pricing Details.................................................................50
Competitors....................................................................52
Planon Universe .........................................................53

Pricing Details.................................................................55
Competitors....................................................................56
Mpulse
Cost of Ownership
Typical cost structure for MPulse:
yy On-premise: One-time license-based pricing

yy Cloud-based/SaaS: Subscription-based pricing: per user, per
License/Subscription Cost month
yy Cost also varies depending on the edition: Bronze, Silver,
Gold or Platinum
yy For both types of deployment, cost is over and above the

subscription cost
yy MPulse Maintenance and Support Program (MSP), which
provides professional support, is available with an annual
subscription. The plan offers continued support, training
and software updates, including:
o In-house MPulse employees provide technical and
Maintenance Cost training support via a toll-free phone number and email
o Offers invitations to monthly webinars on MPulse usage
and maintenance best practices
o Hosting provided through MPulse’s Application hosting
service
o Timely automated software updates
o Free assistance with software installation
o MPulse Nuggets online training program
Copyright © 2018 All rights reserved worldwide. | selecthub.com 5

yy On-premise: Cost is over and above the license cost
yy Cloud-based/SaaS: Cost is included in the subscription cost
yy For both types of deployment, MPulse offers:
o MPulse Assured Implementation Program (AIP): Provides
tailored recommendations and follow-up. Takes users
Installation/ through planning, data migration, installation, training
Implementation Cost and their “go-live” day
o MPulse Multi-Site Implementation Program (MSIP):
Required for implementation across two or more sites or
locations. Takes users through planning, data migration,
training and their “go-live” day on each site. Also ensures
the client’s processes, reporting needs, data types and
data imports are the same at each location
yy For both types of deployment, cost varies depending

on the feature extensions and add-ons such as Real-
Time Monitoring (RTM) Bundle, Inventory Clerk,
Customization Cost DataLink Integration Adapter, Purchase Requisitions,
Condition-Based Maintenance, Advanced Asset Status
Board, Role-Based Access Control (RBAC) and Request
Approval Routing Manager
yy For both types of deployment, cost varies depending on

Data Migration/Change the amount and type of data to be migrated from the
Management/Upfront legacy system, data conversion and data mapping
Switching Cost yy Provides data migration services where maintenance
data specialists perform data migration at a certain cost

subscription cost
yy Provides Premium onsite training:
o QuickStart Training: Provides an experienced senior
MPulse trainer at the client’s location for 4 days of
intensive instruction
o Assured Implementation Program (AIP): AIP trains users
through planning, data migration, installation and their
“go-live” day
o Assess, Adjust and Implement Program (AAI): Designed
for existing MPulse customers who want to improve their
maintenance program. It begins with a comprehensive
assessment of their current state and concludes with
training and services to assist users in implementing
Training Cost improvements
yy Instructor-led and Recorded Online Training:
o MPulse University Six/60: Provides six instructor-led, live
CMMS training sessions in a webinar format to users.
Includes MPulse testing & certification for one user with
an option to add more
o MPulse Basic Training Webinar: Provides a free training
webinar showing the basics of how to use MPulse. Active
Maintenance & Support Program subscription is required
to avail this free training
yy Offers a 4-day classroom training in their Eugene, Oregon
headquarters. Provides basic instruction on the skills
necessary to successfully navigate, use and configure MPulse
implementation. Also great for refresher training and users
new to the organization
yy On-premise: Cost is equivalent to maintenance and support

contract renewal and training costs
Recurring/Renewal Costs yy Cloud-based/SaaS: Cost is equivalent to the monthly
subscription fees, the type of plan/edition purchased and
the add-on cost for customization

Pricing Details
Category Description Price/Details
yy Adaptive “Any Device”

Interface
yy Calendar View
yy PM Scheduling & Tracking
yy Work Order Management
yy Basic Inventory with
PartLink™ yy One-time license fee starting at
yy User-Definable Graphical $3500/year
Pricing of MPulse
Reporting yy Subscription-based pricing
Bronze
yy Smartphone Camera information is available on
Barcode Scanning request only
yy Global Search Navigation

yy Software for Employee
Records
yy Maintenance Advisor
Dashboard
yy Media Integration
yy All Bronze edition features,

plus
Pricing of yy Service Request yy Pricing information is available

MPulse Silver Management on request only
yy Asset Status Board
yy Key & Lock Management
yy All Silver edition features,

plus
Pricing of yy Pricing information is
MPulse Gold yy Advanced Inventory Control available on request only
yy Vendor Management

yy All Gold edition features,
plus
Pricing of yy DataLink Integration yy Pricing information is available
MPulse Platinum Adapter on request only
yy Condition-Based
Maintenance
Deployment yy What options are available yy On-premise

Options for product deployment? yy Cloud-based/SaaS
yy License-based
Pricing Model yy What is the pricing model?
yy Subscription-based
yy Is there a minimum monthly

Minimum yy No minimum commitment is
or yearly commitment
Commitment required for purchase?
required for purchase
yy Is there an option for

Custom Quote yy Available
requesting a custom quote?
yy Does the solution provide a

Free Trial yy Not Available
free product trial option?

Product Limitations
Some of the product limitations include:
yy Lacks communication with accounting systems, including purchase orders and
inventory
yy Suitable only for large enterprises
yy Doesn’t integrate with Google Maps or other GIS tools
yy The solution involves extensive training and a steep learning curve
yy Doesn’t support predictive maintenance
Competitors
yy NETFacilities: Starting at $2500/year
yy FMX: Starting at $125/user/month
yy eMaint Facility Management: Starting at $33/user/month
Request Pricing

Facilities Management
eXpress (FMX)
Cost of Ownership
Typical cost structure for FMX:
yy Subscription-based pricing model: pricing is based on the

modules needed and the number of licensed users per
License/Subscription Cost
month, plus a one-time implementation cost over and above
the monthly subscription fee
yy Cost is included in the subscription fee

yy Provides free, unlimited lifetime support via phone and
email and additional educational materials through an
Maintenance Cost
online support center
yy FMX has a dedicated section providing details on community
and product updates
yy Cost is over and above the subscription fee

Installation/
Implementation Cost yy Tool is available on any device with a web browser, including
PCs, tablets and smartphones
Customization Cost yy Provides “build-your-own” FM system wherein the

customer success team works with users to ensure effective
customization
yy Cost varies depending on the current software, amount

Data Migration/Change
of data to be migrated, complexity of the data fields, level
Management/Upfront
of automation and data migration tools to be utilized for
Switching Cost transfer of data from the old to the new software

yy Provides free online training guides through a support center
Training Cost
yy Training guides cover various topics, including Planned
Maintenance, Transportation Requests, Work Requests and
Schedule Requests
yy Cost is equivalent to the monthly subscription fee based on

Recurring/Renewal Costs the number of users, customization cost and data migration
cost (if required)

Pricing Details
yy Pricing starts at $125/user/

Pricing of Facilities month
yy What is the cost of the
Management
software? yy One-time installation cost starts
eXpress
at $450
yy What options are available

Deployment Model yy Cloud-based/SaaS
for product deployment?
Pricing Model yy What is the pricing model? yy Subscription-based

required


Free Trial yy Available

Product Limitations
yy FMX solution doesn’t support Space Planning
yy The solution doesn’t allow users to manage visitors
yy Doesn’t support predictive maintenance
yy Doesn’t offer a mobile app for field team access
yy The solution doesn’t provide pop-up notification icons for new request additions or
modifications in the calendar view
Competitors
yy MPulse: Starting at $3500/year
Request Pricing

IBM TRIRIGA
Cost of Ownership
Typical cost structure for IBM TRIRIGA:
yy On-premise: License-based pricing

License/Subscription Cost yy Cloud-based/SaaS: Subscription-based pricing depending
on number of modules and users
yy On-premise: annual maintenance cost is over and above the

license cost
Maintenance Cost
yy Cloud-based/SaaS: included in the subscription cost
yy Provides phone, chat and email support

Installation/ subscription/license cost
Implementation Cost yy Total cost for system setup and go-live is determined by the
scale and complexity of the project
yy For both types of deployment, cost varies based on the

Customization Cost
functional requirements or modules added on
yy For both types of deployment, cost varies depending on the

current software, amount of data to be migrated, availability
Management/Upfront
of migration tools, complexity of data and gaps between the
Switching Cost existing system and the new system
yy Cost varies depending on the types of training chosen by

users, such as instructor-led online, instructor-led classroom
or self-paced learning
Training Cost
yy Provides different types of training courses in multiple
languages through global training partners
yy Per-day training costs may range from $500 to $1000

yy Cost is included in the subscription/license fee based on the
Recurring/Renewal Costs number of authorized users, customization cost, support
services and training services

Pricing Details
Pricing of IBM yy What is the cost of the yy Pricing information available on

TRIRIGA software? request only

Options for product deployment? yy Cloud-based/SaaS
yy License-based

Minimum yy Minimum commitment of 1 year
for SaaS-based product



Product Limitations
yy Hardware and software prerequisites are high for product installation
yy Cost of license and renewal is on the higher side
yy Provides limited customization options to the users
yy Not very user-friendly, as users need to create multiple work orders for each task
yy Requires extensive training to be able to fully utilize the system
yy Doesn’t support incident or visitor management
Competitors
yy eMaint Facility Management : Starting at $33/user/month
Request Pricing

ServiceChannel
Cost of Ownership
Typical cost structure for Service Channel:
yy Subscription-based pricing: per module/per user/per

month
yy Cost varies depending on the package selected: Service
Automation Essentials or Service Automation Professional
yy Cost is over and above the subscription cost depending on

the package selected
yy Service Essential includes:
o Application Support via email and live chat

o ServiceChannel University
o Implementation Services
yy Service Professional includes:

o Premium Application Support via email, live chat and
phone
Maintenance Cost o ServiceChannel University
o Implementation Services
o Named Customer Success Manager
o Named Account Manager
yy Optional services for both plans include:

o ServiceChannel Client Lead
o Call Center
o Contractor Onboarding
o Consulting Services
o ServiceChannel Resident Facility Manager

yy Cost is over and above the subscription cost based on the
implementation plan selected: Gold Light, Gold, Platinum
and Custom
yy Gold Light includes:

o Project Management
o ServiceAutomation Product Immersion
o Compliance Manager Product Immersion
o Compliance Manager Requirements Assistance (up to 3
custom)
o Compliance Manager Invitation Assistance (up to 100
contractors)
o Standard Issue List Configuration
o Two Standard Dashboards (Work Order Entry Portal)
o Basic ServiceAutomation Configuration
Installation/ o Training Package
Implementation Cost o Remote Rollout Support
o Basic e-Invoice
yy Gold includes:
o All Gold Light service level features
o Business Process Review – Consultation
o Advanced Issue List Review/Configuration
o ServiceAutomation Whitelabeling
o Advanced Configuration Workflows
yy Platinum includes:
o All Gold service level features
o Custom eInvoice
o Transfer of Historical Data
o Single Sign-On

o Design & Configuration Sessions
o Contractor Initiated Work Order Configuration Assistance
o Handyman Configuration Assistance
o Budget Control Configuration Assistance
o Consolidated Billing Configuration Assistance
yy Custom Includes:
Installation/ o Integration Services (requires scoping)
Implementation Cost o Contractor Onboarding
o Data Warehouse
o Custom Analytics
o Payment Manager
yy As a cloud-based SaaS solution, implementing
ServiceChannel Service Automation in a client’s own
environment requires no additional hardware resources
yy Cost varies depending on applications and modules added

on, such as Analytics & Business Intelligence, Decision
Engine, Supply Manager, Site Audit Manager and Payment
Customization Cost Manager
yy Add-on modules are available for both Service Automation
Essentials and Service Automation Professional

Data Migration/Change yy Cost varies depending on the amount of data to be migrated,
Management/Upfront availability of migration tools, complexity of data and gaps
Switching Cost between the existing and new system
yy Cost is over and above the subscription cost
yy All four implementation service levels provide a basic

level training package, including 25 hours of user training.
Training can be tailored based on a company’s industry.
Some of the training sessions include work order
management, preventive maintenance, business intelligence
and contractor recruiting
Training Cost yy Provides free online tutorials through ServiceChannel

University
yy Provides live training to all contractors and suppliers who

use ServiceChannel platform to provide service to customers
yy Offers education program called LearningChannel,

an instructor-led program that provides training to
ServiceChannel customers on topics relating to service
automation
yy Cost is included in the monthly or annual subscription

Recurring/Renewal Costs fee based on the number of users, customization cost,
implementation cost and additional support services

Pricing Details
yy Ideal for small and medium

businesses
yy Contractor Directory
yy Compliance Manager
yy Work Order Manager
yy Asset Manager
yy Proposal Manager
yy Planned Maintenance
Manager
Pricing of Service yy GPS/IVR Check-In
yy Pricing information available on
Automation
yy Supply Manager request only
Essentials
yy Refrigerant Tracking
Manager
yy Invoice Manager
yy Tax Manager
yy Early Pay
yy Payment Manager
yy Tax Validation
yy Analytics Standard
yy Data Direct

yy Ideal for large corporations
yy All Service Automation
Essentials features
yy Site Planning Manager
yy Site Access
Pricing of Service
yy Pricing information available on
Automation yy Field Tech Manager
request only
Professional yy Contractor Initiated Work
Orders
yy Analytics Custom
yy Analytics Premium
yy Decision Engine


required for purchase



Product Limitations
yy Doesn’t support inventory management functionality
yy The solution doesn’t provide space management features such as facility and room
scheduling
yy The solution targets very specific industry niches such as retail and finance
yy ServiceChannel doesn’t have a key and lock management feature
yy The solution doesn’t allow users to track movement of assets
Competitors
yy eMaint Facility Management : Starting at $33/user/month
Request Pricing

NETFacilities
Cost of Ownership
Typical cost structure for NETFacilities:
yy Subscription-based pricing model: yearly cost depends on

the number of users and modules

yy Includes ongoing support at no extra cost
yy Support services include:
o Dedicated support person
o After-hours emergency support
Maintenance Cost o Support for mobile facilities app for iOS and Android
o Online help center with documentation, tools and
tutorials
o Unlimited phone and email support
yy Offers complimentary system maintenance wherein all
clients receive system enhancements automatically and
updates integrate seamlessly

yy Provides an immersive installation process allowing users to
start using the system in a few weeks. The process involves:
o A kickoff meeting with a dedicated account executive
establishing an order of deployment based on user
requirements
Installation/ o A meeting with system administrators to cover the setup
Implementation Cost and configuration of the domain setting specific to user
requirements
o Providing import templates and guidance for data
collection to be uploaded by the NETFacilities team once
the import is done
o Review and approval of system configuration
o Training administrators, management, maintenance and
general staff
yy Cost varies depending on the applications and

modules added, such as Work Order Management,
Customization Cost Asset Management, Preventive Maintenance, Inventory
Management, Vendor Management and Key/Lock
Management
Data Migration/Change yy Cost varies based on the amount of data to be migrated,

Management/Upfront consolidated and validated, plus the complexity and
Switching Cost availability of migrating tools

yy In-person instruction (using web meeting) is 100% included
with NetFacilities system
yy Provides Help Center for users that prefer self-training
Training Cost
yy Topics covered under the training include preventive
maintenance, key management, vendor management,
inventory management, asset management, site
management, dashboard analytics, tenant services,
NetFacilities mobile app, user roles and permissions
yy Cost is included in the yearly subscription fee and

Recurring/Renewal Costs
customization cost

Pricing Details
Pricing of yy What is the cost of the

yy Pricing starts from $2500/user/year
NETFacilities software?
Deployment yy What options are available for

yy Cloud-based/SaaS
Options product deployment?
Pricing
yy What is the pricing model? yy Subscription-based
Model
yy Is there a minimum
Minimum monthly or yearly yy Minimum commitment of 12
Commitment commitment required for months required for purchase
purchase?

Custom
requesting a custom yy Available
Quote
quote?


Product Limitations
yy NetFacilities doesn’t have offline functionality
yy The solution lacks an autosave feature and doesn’t allow users to check boxes (e.g.
mass update or filing closed WO) in multiple pages before submitting changes
yy The solution doesn’t allow users to track incoming invoices for completed jobs
yy The solution doesn’t offer a budgeting tool
yy Doesn’t allow users to configure reminders for overdue tasks
Competitors

yy Hippo CMMS: Starting at $45/user/month
Request Pricing

eMaint Facility Management
Cost of Ownership
Typical cost structure for eMaint Facility Management:
yy Subscription-based pricing model: per user, per month

License/Subscription Cost yy Pricing includes unlimited helpdesk support, software
updates and upgrades, and 24/7 online training
yy Included in the subscription fee

yy Provides unlimited front-line helpdesk support to all users
at all subscription levels via phone, email and live chat
yy Provides a Customer Success Manager to all clients to
assist them at each step and ensure smooth engagement
yy Software updates and upgrades are included in the
Maintenance Cost monthly subscription at no additional cost
yy Rolls out new features and functions automatically
yy Provides a features forum and web-based workshops
to keep users up-to-date on all system upgrades and
enhancements
yy Provides support in 5 languages: English, Spanish,
Portuguese, German and French

yy Provides a dedicated account team that works closely with
the client’s in-house team to set up, configure and launch
Installation/ products specific to the client’s business operations
Implementation Cost
yy Besides weekly status call and project plan updates,
eMaint provides executive management sponsorship that’s
responsible for ensuring the appropriate commitment of
resources to the project and for issue resolution
yy Cost varies depending on the requirements, such as work

Customization Cost requests, user logins, access to web API, single sign-on and
a multi-site toolkit

yy Provides data assimilation and support services to help
the client assemble their appropriate data components
yy Provides services such as data extraction consultation,
data evaluation and analysis, mapping consultation and
Data Migration/Change support, and assistance with the installation of both test
Management/Upfront run and final run
Switching Cost yy Provides project management and data implementation
support services, which include some (or all) of the
following activities: physically visit the assets, document
asset details, verify asset details for accuracy, apply an
identification label to each asset, record asset details
on a spreadsheet, document related PM Schedules and
document related PM tasks

yy Cost is over and above subscription fee
yy eMaint University, a subscription-based, on-demand
training platform delivers unlimited courses, tutorials and
workshops to eMaint users
yy Provides boot camp training related to work management,
project management, reports, dashboards, system
integration, inventory and purchasing, and integration
with Fluke Connect
yy Prices depend on the training and may range as follows:
o 1-day session: $495/attendee
Training Cost o 2-day session: $795/attendee
yy Offers customized training ranging from 2 to 10 days at
eMaint’s Training and Experience Center (TEC) in Bonita
Springs, Florida or at a client facility (on-site services are
priced per day plus travel-related expenses, which are
additional and billed as incurred)
yy Provides Training and Experience Center (TEC) access
to users, where they can explore how eMaint software
performs. The access is free under the Professional and
Enterprise plan but chargeable under the Team plan
yy Cost is included in the monthly or annual subscription

Recurring/Renewal Costs fee based on the number of users, training cost and
customization cost

Pricing Details
yy 3 user package
yy Asset management
yy Work orders
yy Condition monitoring yy $33/user/month
yy PM tasks and schedules yy Minimum $99/month
yy Parts and inventory based on annual prepaid
Pricing for eMaint commitment or monthly
Team yy Reports and dashboards credit card billing
yy Data visualization yy Team plan provides 500MB
yy Mobile maintenance storage for documents and
images
yy Unlimited helpdesk
support yy Additional 50GB storage costs
$100/year
yy Software updates and
upgrades
yy 24/7 online training
yy Mobile access

yy 3 or more users
yy All features of Team
yy $85/user/month
yy Interactive image mapping
yy Minimum $85/month
yy Workflow management
based on annual prepaid
Pricing for eMaint yy Billing management commitment
Professional yy Purchasing and yy Minimum of 3 users
requisitioning
yy Professional plan provides
yy Condition monitoring 100GB storage for documents
and images
yy Multiple form options
yy Additional 50GB storage costs
yy Multiple location inventory
$100/year
yy White label/branding logo
yy Sandbox staging account
yy 5 or more users yy $120/user/month

yy All features of Professional yy Minimum $120/month
based on annual prepaid
yy Unlimited work request
Pricing for eMaint commitment
user logins
Enterprise yy Minimum of 5 users
yy Access to web API
yy Enterprise plan provides
yy Multi-site toolkit
100GB storage for documents
yy Single sign-on and images
yy Xcelerate Conference yy Additional 50GB storage costs
discount $100/year
Deployment yy What options are available

yy Cloud-based/SaaS
Options for product deployment?

Minimum monthly or yearly yy Minimum commitment of 12
Commitment commitment required for months required for purchase
purchase?

Custom Quote requesting a custom yy Available
quote?
yy Does the solution provide

a free product trial option?

Product Limitations
yy The solution is comparatively difficult to use and requires prior experience of working
with maintenance software
yy The solution isn’t able to directly import a file that has been exported from the
system itself
yy Navigation functionality is cumbersome, especially when adding multiple records
yy Initial implementation can be time-consuming and complex compared to other tools
yy Lacks customization for generated reports
Competitors
Request Pricing

Maintenance Connection
Cost of Ownership
Typical cost structure for Maintenance Connection:
yy Pricing depends on the number of named users

License/Subscription Cost yy Includes named user licensing, limited use license option
and unlimited service requestors
yy For both types of deployment, cost is included in

subscription/licensing fee as part of the annual support
agreement
yy Provides support through MC UserConnect portal
Maintenance Cost yy Offers support via call, over the mail and chat with the
support team
yy Support team includes both Solution Engineers covering
general questions (1st level) and specialized groups (2nd
level) for more challenging topics
yy On-premise: Cost is over and above the license fee

yy Cloud-based/SaaS: No additional implementation cost
yy Provides implementation services via a six-step strategy.
This includes:
Installation/ o Process planning
Implementation Cost o Data migration
o Core configuration
o Process design
o Training/go-live
o Manage results

● For both types of deployment, cost varies based on the
Customization Cost
functional requirements added-on

yy Provides data migration experts to coordinate a smooth
database transformation to ensure all assets and
preventive maintenance systems (PMs) are configured and
Management/Upfront
accurate
Switching Cost
yy Experts review existing data sources, map data to CMS,
configure data standards and import data from standard
templates

yy Provides upfront training, including on-site or remote
training sessions and develops training plans according
to the clients’ need. The training covers topics like
system introduction and navigation, asset and preventive
maintenance management, inventory management and
Training Cost reporting
yy Offers ongoing and continued training courses via annual
checkpoint user group conferences, MC University online
learning and on-site/remote client training
yy Provides add-on training packages, including
administrator training, technician training and system
audits
yy Cost is included in the monthly subscription fee based on

Recurring/Renewal Costs the number of users, pricing plan, customization cost and
type of training services chosen

Pricing Details
License cost for

Maintenance
yy What is the cost of the yy Pricing available on request
Connection
software? only
Deployed On-
Premise
Subscription cost
for Maintenance
yy What is the cost of the
Connection yy Starting at $199/user/month
software?
Deployed on the
Cloud
yy What options are available yy On-premise

Deployment Model
for product deployment? yy Cloud-based/SaaS
yy License-based

Minimum yy Minimum commitment of 12
months required for purchase
yy Is there an option for yy Available

Custom Quote


Product Limitations
yy Doesn’t support dispatch management
yy The solution provides limited options for creating ad-hoc or custom reports
yy Printing task lists in a readable format from the software can be difficult
yy The solution is comparatively complex and involves a steep learning curve
yy Doesn’t provide remote support assistance
yy Doesn’t support movement management or lease administration functionality
Competitors

Request Pricing

SAP EAM
Cost of Ownership
Typical cost structure for SAP EAM:
yy For SAP Predictive Maintenance and Service

o Cloud-based: subscription fee based on the number of
connected devices and the volume of data stored in SAP
o On-premise: perpetual license fee based on the number
License/Subscription Cost of connected devices and the volume of data stored in
SAP
yy For SAP Asset Intelligence Network
o Cost based on the type of plan chosen – Basic or
Premium
yy Provides SAP support portal for both on-premise and cloud-

based deployment
yy Provides SAP enterprise support, SAP preferred care,
support offerings for small and medium-sized businesses
and other advanced offerings such as secure support,
product support for large enterprises and standard support
Maintenance Cost
yy For SAP Asset Intelligence Network:
o Maintenance cost is included in the subscription cost
o Offers software maintenance and support, upgrades,
standard applications support, robust data security,
system monitoring, and system operations and support

yy For SAP Predictive Maintenance and Service:
o Included in the license/subscription cost
Installation/Implementa- o Cloud-based implementation is on SAP Cloud Platform
tion Cost yy For SAP Asset Intelligence Network:
o Implementation cost is included in the subscription fee
o Provides access to the network within 7 business days
yy Cost varies depending on the functional requirements

Customization Cost added on, based on business requirements such as Vibration
analysis, SAP HANA and SAP Sybase IQ
yy Cost varies depending on the legacy system used, amount of
Management/Upfront
data to be transferred and availability of migration tools
Switching Cost
yy SAP Services provides free SAP training, SAP learning hub,

Training Cost
SAP education and course directory
yy Cost is included in the monthly subscription fee based on the

Recurring/Renewal Costs number of users, customization cost and training services
chosen

Pricing Details
Pricing for SAP yy What is the cost of the yy Pricing information available on
EAM software? request only
yy SAP Predictive Maintenance and

yy What options are Service: On-premise, Cloud-based/
Deployment Op- SaaS
available for product
tions deployment? yy SAP Asset Intelligence Network:
Cloud-based/SaaS
yy SAP Predictive Maintenance and

Service
Pricing Model o Cloud-based/SaaS:
yy What is the pricing Subscription-based
model?
o On-premise: Perpetual license
yy SAP Asset Intelligence Network:
o Subscription-based
Minimum monthly or yearly yy Minimum commitment of 1 year is
Commitment commitment required required for purchase
for purchase?

quote?
yy Does the solution

yy Available (30 days for SAP Predictive
Free Trial provide a free product
Maintenance and Service)
trial option?

Product Limitations
yy Works best only if it’s integrated with other SAP modules
yy The solution can be complex to configure and maintain
yy High cost due to the integration of third-party products and supported devices for
SAP Asset Intelligence Network
yy Doesn’t support space management features such as space planning and room
scheduling
yy Lacks vendor management and lease administration functionality
Competitors

Request Pricing

Hippo CMMS
Cost of Ownership
Typical cost structure for Hippo CMMS:
yy License-based pricing model based on the

number of facilities and size of the operation
yy Customers must also purchase an onboarding
plan, which includes regular consultations, data
integration, software configuration and customer
License/Subscription Cost training
yy As customers add more facilities, the price per
facility decreases
yy Pricing depends on the plan chosen
yy Offers a 10% discount for nonprofit businesses
yy Cost is over and above the license fee depending

on the type of onboarding package selected
yy All onboarding packages include free ongoing
Maintenance Cost technical support services throughout the
duration of the license
yy Provides support via email and over the phone
during business hours M-F 8:30 am to 5 pm CT

yy Cost is over and above the license fee depending on the
type of onboarding package selected
yy Offers three types of onboarding packages which need to
be purchased in addition to the license fee depending on
maintenance software needs
yy Standard onboarding package is designed for customers
who don’t have data to be imported and are comfortable
taking on the bulk of data entry. It includes:
o Initial facility setup
o Database activation
o User setup
o Unlimited access to express training
o Unlimited access to training videos and guides
Installation/ o Lifetime technical support

Implementation Cost o Best practices consultation
o Up to 3 hours of web training
yy Enhanced onboarding package provides complete data

integration services, aligning with customers who are in
the process of or have completed collecting all data to be
tracked. It includes:
o Initial facility setup
o Database activation
o Custom UI design
o Data import
o Data scrubbing
o Historical record migration
o Site and floor plan uploads

o Unlimited access to express training webinars
o Unlimited access to training videos and guides
o Lifetime technical support
o Best practices consultation
o Up to 4 hours of web training
yy Premium onboarding package provides a turnkey

solution designed for organizations that want all
facility, equipment and preventive maintenance data
and documents entered from the start but don’t have
Installation/ the time or resources to collect and enter the data on
Implementation Cost their own. It includes:
o On-site visit by Hippo auditing specialist
o Populating assets lists
o Asset images and ID tags collection
o Collect O&M manuals and other relevant documents

for equipment and assets
o Preventive maintenance setup
o Site and floor plan upload
yy Up to 4 hours of web training
yy Cost varies depending on the industry, number

of sites and new requirements/modules such
Customization Cost as equipment/asset transfer, active directory
integration with single sign-on (SSO), custom
designed user interface and fleet management

Data Migration/Change on the type of onboarding package selected
Management/Upfront yy Enhanced and Premium onboarding packages
Switching Cost provide data import, data scrubbing and
historical record migration

on the type of onboarding package selected
yy Provides one-on-one or groups and customized
training via screen sharing service by the in-house
training team
Training Cost yy Standard onboarding package offers unlimited

access to express training, training videos and
guides, plus up to 3 hours of web training
yy Enhanced and Premium onboarding packages
offer unlimited access to express training
webinars, training videos and guides, plus up to 4
hours of web training
yy Cost is included in the monthly license fee based

Recurring/Renewal Costs on the number of facilities and the selected
onboarding package

Pricing Details
yy Work order management
Pricing for Hippo yy Preventive maintenance

yy Pricing starts at $45/user/
Lite yy Asset/equipment month
management
yy Minimum 3 users
yy Maintenance reports
yy Document management
yy All features of Hippo Lite

yy Maintenance request
portal
yy Hippo mobile (3 users) yy Pricing starts at $165/month
Pricing for Hip Pro yy Inventory/spare parts yy Pricing depends on number of
management buildings
yy Barcode/QR code scanning
yy Accommodates multiple
locations

yy All features of Hip Pro
yy Hippo mobile (unlimited
users)
yy Interactive floor and site
plans yy Pricing starts at $195/month
Pricing of Hip Pro
yy Equipment/asset transfer yy Pricing depends on number of
Plus from facility to facility buildings
yy Active directory integration
with single sign-on (SSO)
yy Custom designed UI
yy Fleet maintenance module

Pricing Model yy What is the pricing model? yy License-based
Minimum monthly or yearly yy No minimum commitment is
Commitment commitment required for required for purchase
purchase?

quote?
yy Does the solution provide

a free product trial option?

Product Limitations
yy The solution doesn’t allow users to edit closed work orders
yy Can’t provide machine history without looking at each work order issued for that
specific piece of equipment
yy Doesn’t support Google Chrome
yy The solution doesn’t let users raise purchase requisitions
yy Lacks calibration management and lease administration functionality
Competitors

Request Pricing

Planon Universe
Cost of Ownership
Typical cost structure for Planon Universe:
yy On-premise: One-time license-based pricing

yy Cloud-based/SaaS: Subscription-based model: per user,
per month
yy For both types of deployment, additional costs
for professional services will apply. This covers
implementation and lifecycle services
yy For both types of deployment, cost is over and above

the license/subscription fee
yy Provides extensive global support by phone or email
with an option of worldwide 24/7/365 support
Maintenance Cost yy Offers the option of Premium support to extend users’
Service Level
yy Provides automated installation of software updates
and new releases along with infrastructure, backups
and system maintenance
yy For both types of deployment, cost is over and above

the license/subscription fee
yy Provides business consultancy that includes:
Installation/ o Review, analysis and advice on designing efficient
Implementation Cost business processes
o Supporting users in creating business cases and Return
on Investment (ROI) scenarios
o Guiding users in the implementation of specific market
standards

yy Provides implementation consultancy that includes:
o Fine tuning the accelerator best practices to
user-specific needs
Installation/
Implementation Cost o Helping users configure additional processes,
reports and KPIs
o Configuring web services or XML-based system
integrations
yy For both types of deployment, cost varies based on the

Customization Cost
functional requirements added on
yy Cost is over and above the subscription fee and varies

depending on the amount of data to be migrated,
Management/Upfront
availability of migration tools, complexity of data and
Switching Cost
gaps between the existing and new system
yy Cost is over and above the subscription cost for both

types of deployment
yy Offers standard or customized classroom training for all
types of users
Training Cost
yy Provides generic and solution-specific elearning
courses
yy Combines classroom training with eLearning to let
users benefit from blended learning
yy On-premise: Cost is included in maintenance and

support contract renewal and training costs
Recurring/Renewal Costs yy Cloud-based/SaaS: Cost is included in the monthly

subscription fee based on the number of users,
type of plan/edition purchased and add-on cost for
customization

Pricing Details
Pricing of Planon yy What is the cost of the yy Pricing information

Universe software? available on request only

Model for product deployment? yy Cloud-based/SaaS
yy License-based

Minimum yy No minimum commitment
Commitment required
required for purchase?



Product Limitations
yy Planon Universe doesn’t support facility management for residential properties
yy Doesn’t provide an audit trail for fixed asset management
yy The solution lacks lease administration features such as billing and invoicing
yy Doesn’t provide a landlord or tenant database
yy Lacks calibration and dispatch management
yy Doesn’t provide users with complete maintenance service history
Competitors

yy Hippo CMMS: Starting at $45/user/month
Request Pricing

To request a custom price quote for any of
the products listed here and other
leading Facility Management Software:
Call
(855) 850-3850
Or
Schedule a Call

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FACILITY

SelectHub is a cloud-based Technology Selec-

To learn more, please visit

Facilities Management eXpress (FMX)....................12

Maintenance Connection .........................................38

Planon Universe .........................................................53

yy On-premise: One-time license-based pricing

yy For both types of deployment, cost is over and above the

Copyright © 2018 All rights reserved worldwide. | selecthub.com 5

yy For both types of deployment, cost varies depending

yy For both types of deployment, cost varies depending on

Copyright © 2018 All rights reserved worldwide. | selecthub.com 6

yy On-premise: Cost is equivalent to maintenance and support

Copyright © 2018 All rights reserved worldwide. | selecthub.com 7

yy Adaptive “Any Device”

yy Global Search Navigation

yy All Bronze edition features,

Pricing of yy Service Request yy Pricing information is available

yy All Silver edition features,

Copyright © 2018 All rights reserved worldwide. | selecthub.com 8

Deployment yy What options are available yy On-premise

yy Is there a minimum monthly

yy Is there an option for

yy Does the solution provide a

Copyright © 2018 All rights reserved worldwide. | selecthub.com 9

Copyright © 2018 All rights reserved worldwide. | selecthub.com 10

yy Subscription-based pricing model: pricing is based on the

yy Cost is included in the subscription fee

yy Cost is over and above the subscription fee

yy Cost is included in the subscription fee

Customization Cost yy Provides “build-your-own” FM system wherein the

yy Cost varies depending on the current software, amount

Copyright © 2018 All rights reserved worldwide. | selecthub.com 11

yy Cost is equivalent to the monthly subscription fee based on

Copyright © 2018 All rights reserved worldwide. | selecthub.com 12

Category Description Price/Details

yy Pricing starts at $125/user/

yy What options are available

Pricing Model yy What is the pricing model? yy Subscription-based

yy Is there a minimum monthly

yy Is there an option for

yy Does the solution provide a

Copyright © 2018 All rights reserved worldwide. | selecthub.com 13

Copyright © 2018 All rights reserved worldwide. | selecthub.com 14

yy On-premise: License-based pricing

yy On-premise: annual maintenance cost is over and above the

yy For both types of deployment, cost is over and above the

yy For both types of deployment, cost varies based on the

yy For both types of deployment, cost varies depending on the

yy Cost varies depending on the types of training chosen by

Copyright © 2018 All rights reserved worldwide. | selecthub.com 15

Copyright © 2018 All rights reserved worldwide. | selecthub.com 16

Category Description Price/Details

Pricing of IBM yy What is the cost of the yy Pricing information available on

Deployment yy What options are available yy On-premise

yy Is there a minimum monthly

yy Is there an option for

yy Does the solution provide a

Copyright © 2018 All rights reserved worldwide. | selecthub.com 17

Copyright © 2018 All rights reserved worldwide. | selecthub.com 18

yy Subscription-based pricing: per module/per user/per

yy Cost is over and above the subscription cost depending on

o Application Support via email and live chat

yy Service Professional includes: