NAME:_________________________________________________________________________ DATE:___________
COURSE:____________________ __________________________________Instructor: DEXTER P. ALCANTARA, MBA
Please READ & FOLLOW the instructions carefully. Write legibly. Any forms of ERASURES, SUPER-IMPOSITION of words
renders an answer INCORRECT.
I. Identification.
a).Purchasing planner/buyer b). Production analyst c). Production specialist d). IT security analyst
__________________________2. Identify the “direct” output of a production system from the choices below
a). Labor Management b). Scientific management c). Operations research d). Industrial revolution
a). Conversion system b). Control system c). Input d). Output
a).Materials/Personnel b). Customer Desires c). Customer desires d). Product Information
__________________________6. An activity in Operations Management in Airline Industry that deals with weather
and landing conditions and seat demands for flights.
a). Locating facilities b). Forecasting c). Assuring quality d). Motivating employees
__________________________7. An activity in Operations Management in Airline Industry that deals with flying
and maintenance operations for safety, dealing in customers at ticket counters that ensures efficiency and courtesy
on services.
a). Scheduling b). Forecasting c). Managing Inventories d). Assuring Quality/Quality assurance
__________________________8. It is the Initial Critical Success Factor on Management
__________________________9. An Activity in Operations Management in Airline Industry that deals with location
of maintenance facilities, Major and Minor Hubs
a). Forecasting b). Capacity planning c). Locating facilities d). Managing Inventories
__________________________10. It is a kind of product/output that deals with High Degree of Customer contact
a). Services b). Goods c). Quality assurance d). Employee Mentorship
III. Essay. Please write the Keywords first before beginning the Essay (20 points each).
1. Discuss and compare the Points of Comparison of Goods and Services on these Characteristics :
a. Measurement of productivity
b. Uniformity of Input
3. Discuss in your own words the potential effect of abolishment of contractualization on every industry
towards Production Operations management, does it have a direct effect to improve the quality of
Services/Goods to its Customers?