 PNB SUVIDHA SCHEME (DEPOSITS)

o PNB SUVIDHA product is most suitable for customers, who maintain multiple accounts of multiple
scheme types, for better fund management across the branches
o Order of Sweep at Bank Level: At the bank level, the order of sweep has been set like SBA, CAA,
ODA, CCA, TDA
 CATEGORIZATION OF RETAIL LENDING SCHEMES
o CORE RETAIL SCHEME
 Housing Finance Scheme (public)
 Overdraft Facility to existing housing loan borrowers for personal needs
 Conveyance Loan (public) for car/ scooter/motor cycle/moped/bicycle
 Education loan scheme
 Personal loan scheme for public
 Personal loan scheme for Pensioners
 Advance against gold and jeweler/Sovereign Gold Bonds
 Finance against mortgage of immovable property (having sanctioned limit upto Rs. 5 crore)
 Reverse Mortgage loan scheme
o NON-CORE RETAIL SCHEMES
 Advance against Bank Deposits
 Advance against Govt./Liquid Securities
 Earnest Money Deposit Schemes
 ATM RESPONSE CODES
050 Unauthorized usage
051 Expired card
052 Card invalid
053 Invalid pin
055,057 Transaction not supported
056 Ineligible account
058,059 Insufficient funds in account
061 Daily withdrawal limit exceeds
062 Wrong pin tried for more than 3 times
063 Withdrawal limit already reached
070 Card not active
072 Destination not available

Banking Codes & Standard Board of India

 S. S. Tarapore Committee
 Wef February 2006
 After every 3 years, BCSBI Codes are reviewed
 Two Codes
o Code of Bank’s Commitment to Customers : Currently of 2018
o the Code of Bank’s Commitment to Micro and Small Enterprises: Currently of 2015
 CRISIL conducts 'BCSBI Code Compliance Rating’
 Rating and Score of PNB in year 2017 Average Rating with a total score of 65
maximum time period for Closure of Account 3 days
maximum time period for transferring the account to transferee branch 3 working day
If we increase any fee or charge or introduce a new fee or charge, it will be
notified through statements of accounts /e-mail /SMS alerts / notice board 1 month
at branches, ____prior to the revised charges becoming effective?
Changes in interest rates on loan and changes in interest rate of floating rate fortnight
of interest within a ____ by letter,email and sms
Within how much period bank should acknowledge Customer Complaint in immediately
writing
What is the time limit for cancellation and confirm cancellation / closure of 7 working days
the credit card if request is received in writing or through an e-mail Id
registered with us
If Customer is not happy about his choice of current / savings account, he 14 days of making your
may within_______, approach us to switch to any of our other accountsor first payment into the
ask for refund of the amount which will be given back to customer with any account
interest it may have earned
A cheque unpaid / dishonoured along with a duly signed return memo 24 hours
indicating the date of return as also the reason for return / refusal of
payment should be returned within
If changes made by bank is to customer’s disadvantage customer may within 60 days
___ days close account or switch to any other eligible account without
having to pay revised charge or interest
Max.Time Period to return all the securities / documents/title deeds to Within 15 days of full
mortgaged property payment
How much advance notice should be given for Branch Closure/Shifting if 2 months
there is no branch of any bank functioning at that centre
How much advance notice should be given for Branch Closure/Shifting if 1 month
there is a branch of any bank functioning at that centre
As per BCSBI we should convey our decision on your loan application for a 30 working days
limit up to 20 lakh within how many days
As per BCSBI we should not charge any processing fee for loans up to Rs 5 lakh

Charge
Issuance of Cheque Books
A/c Closure Charges (Saving A/c)
A/c Closure Charges (Current A/c)
A/c Closure Charges (RD A/c)
Inward Cheque Returning Charges
Interest Certificate
Balance Certificate
Nomination Charges
IMPORTANT SERVICE CHARGES
Category
Non-Individual Individual for semi-urban, Individual for rural, senior
urban and metro branches citizen & pensioners
Rs 3 per cheque leaf Rs 2.50 per cheque leaf Rs 2.25 per cheque leaf
Rs 500 Rs 300 Rs 200
Rs 800 Rs 600 Rs 500
 Rs 100
Upto Rs 1 Lakh Rs 300 per instrument
Above Rs 1 Lakh to Rs 1 Cr Rs 500 per instrument
Above Rs 1 Crore Rs 2000 for 1st instrument and Rs 2500 for subsequent
 Rs 100
 One certificate to be issued free of cost every year
 Rs 150
 Pension certificate to be issued free of cost
 Rs 100
 1st option of nomination to be done free of charge

MAINTAINANCE OF QAB IN SF/CA A/C

Area QAB for SF A/c QAB /initial deposit for Ca A/c
Rural Rs 1000 Rs 2500
Semi-Urban Rs 2000 Rs 5000
Urban/Metro Rs 2000 RS 10 000

CASH HANDLING CHARGES

Current A/c Saving A/c
At Base Branch  Upto Rs 2 Lakh per day: FREE FREE
 Above Rs 2 Lakh per day: Re 1 per 1000
Other Branch in Same City Re 1 per 1000 with minimum Rs 25  Upto Rs 5000 per day: FREE
 Above Rs 5000 per day: Re 1 per 1000 with min Rs 25
Outstation Branch Rs 2 per 1000 with minimum Rs 25  Upto Rs 5000 per day: FREE
 Above Rs 5000 per day: Re 2 per 1000 with min Rs 25