Name : Winnie Marladewi W

Student Number : C1L008031

Major : International Accounting

FedEx Virtual
STANDARD OPERATING PROCEDURES

FedEx pilots flying scheduled routes on VATSIM are required to fly the aircraft their
flightplan dictates. Furthermore, we expect pilots to use the callsign they chose upon application.
Failure to do so may
result in a reduction of pay for that flight, or deletion of that flight. FedEx Virtual is a member of the
VATSIM community, which means all flights are conducted online, connected to the VATSIM servers.
VATSIM is a global network, comprised of multiple servers for each region of the globe, providing
simultaneous flight with thousands of individuals of all nationalities. We chose this network for its
reputation of professionalism, and high subject matter knowledge of ATC personnel. All VATSIM
procedures adhere to real world standards, and all pilots flying on the network are expected to have
basic knowledge of these procedures, and execute them accordingly

Any FedEx Virtual pilot found to be in violation of these rules will be penalized according to the
severity of the violation. Penalties can be as minor as a fine, or as severe as reduction in rank, or
removal from the
virtual. While violations may seem minor at the moment, they could give our virtual a bad reputation,
and could in fact result in our entire airline being removed from the network.

Although not all pilots enjoy flying over the internet, we do not accept offline PIREPs. We believe in
order to maintain the integrity of our rank structure, pilots must provide proof of flight via the
VATSIM network.
Upon initial membership to FedEx Virtual, you will be assigned a rank by one of our staff members,
most typically, this will be the rank of Second Officer. Members are expected to climb through the
ranking structure and ultimately obtain the rank of Captain, or Senior Captain. Promotions are handled
in a different fashion than most virtual airlines. We believe in order to obtain a higher rank and wage,
a member must show commitment through flight hours, and knowledge through tests. When a member
has accumulated enough pay, they may visit the website’s resource center and purchase the test for
their next rank. Exams can only be purchased for the next rank. Each exam pulls information directly
from our study guides, as well as this document. Furthermore, questions may ask what to do in specific
situations. If a member does not score 80% or above on their promotion exam, they must purchase the
test once again.

We have structured our pay system to pay pilots per hour. While we do expect pilots to file accurate
times in their PIREP, we will cross-reference these figures with the VATAWARE database for
accuracy.
Although wages are fixed figures, we offer several different flight types as described below, which
affect the amount of money earned during a flight.

- FedEx Custom Ciritical Routes:

These routes are typically long-haul flights and are
denoted in blue. These flights earn an additional 25%.
- FedEx Feeder Routes:
These routes are typically short hops and are denoted
in orange. These flights reduce wages by 20%
At FedEx virtual, we believe that realism is a key ingredient to flight simulation. Because of this, we
have structured our flight system accordingly. All flights MUST depart the destination airport of your
last flight. In other words, if you fly from KMEM to KOAK, your next flight MUST depart from KOAK.
There are exceptions to this rule however:

1. A member may purchase a jumpseat ticket from the

resource center allowing them to depart from an airport
of their choice.
2. A staff member deems it necessary to allow a pilot
to deviate from this rule. (Very rare)

In order to fly a route, members must file their flightplan on the FedEx Virtual website by clicking
“Flight Scheduling”. There are two methods of filing a flightplan:
1. Choose a pre-defined route from our extensive, and growing database. These routes have been
pulled from real world flights, and are setup for maximum realism. This is the preferred method of
flightplanning.
2. Design your own route. Although we offer this feature, we ask that you keep in mind that a staff
member WILL review the route before approving your filed PIREP. Furthermore, you may only fly
between airports that are in our database.

Upon scheduling your flight with our database, you must also file your flightplan with VATSIM. While
there are several methods of doing this, including visiting http://www.vatsim.net, and visiting the
relevant
ARTCC website, we highly suggest using the SquawkBox software. This software, or similar programs
are a requirement to communicate with ATC, so it is also the easiest way to file your flightplan. The
following is an example flightplan filed with SquawkBox.

FedEx pilots flying scheduled routes on VATSIM are required to fly the aircraft their flightplan
dictates. Furthermore, we expect pilots to use the callsign they chose upon application. Failure to do so
may result in a reduction of pay for that flight, or deletion of that flight.

Comment....
In my opinion, Standard Operating Procedures of Virtual FedEx has implemented an effective and
efficient SOP. and require all employees to be disciplined by strict rules for the performance and the
control of the controls work well according to existing procedures on a regular basis. SOP is an
important part of the success of the quality system. In essence the implementation of the company's
SOPs to ensure an operation run by established procedures.