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Course: HND Level 5 Business (Management) - UNIT 32: Business Strategy- Student ID

BUSINESS (MANAGEMENT) (HND LEVEL 5)

BUSINESS STRATEGY
[An analysis of key factors that drive globalization and to decide the
complexities connected with operating in a global environment, besides that
evaluating how it operating in global market and it influences an organization’s
structure, culture and functions. In addition critically evaluating the influences
of globalization on an organization’s decision making and strategy for
restructuring the Strategic Plan of “ASDA”, the retailer-UK]

2019

BUSINESS (MANAGEMENT) (HND LEVEL 5)


BUSINESS (MANAGEMENT) (HND LEVEL 5)

BUSINESS STRATEGY
[Re-Structured Strategic Plan Of ASDA]

Submitted

By

Student Name

Student ID

1/1/2019

[An analysis of key factors that drive globalization and to decide the complexities connected
with operating in a global environment, besides that evaluating how it operating in global
market and it influences an organization’s structure, culture and functions. In addition
critically evaluating the influences of globalization on an organization’s decision making and
strategy for restructuring the Strategic Plan of “ASDA”, the retailer-UK]
Submitted

To

Lecturer…

Page |2
SECTION -1-------------------------------------------------------------------------------------------------------------------------------- 7

INTRODUCTION-------------------------------------------------------------------------------------------------------------------------- 7

TASK-1 – AN ANALYSIS SHOWS HOW THE INTERNAL AND EXTERNAL ENVIRONMENTS IMPACTS ON ASDA’S
STRATEGY.--------------------------------------------------------------------------------------------------------------------------------- 8

LO1------------------------------------------------------------------------------------------------------------------------------------------ 8

1. ANALYSIS OF MACRO ENVIRONMENT------------------------------------------------------------------------------------------- 8

2. THE IMPORTANCE OF ENVIRONMENT AUDIT (PESTLE ANALYSIS)--------------------------------------------------------9

2.1 DEMOGRAPHY----------------------------------------------------------------------------------------------------------------------- 9
2.2 ECONOMY-------------------------------------------------------------------------------------------------------------------------- 10
2.3 SOCIO-CULTURE-------------------------------------------------------------------------------------------------------------------- 10
2.4 TECHNOLOGY----------------------------------------------------------------------------------------------------------------------- 10
2.5 ECOLOGY--------------------------------------------------------------------------------------------------------------------------- 10
2.6 POLITICAL FORCES----------------------------------------------------------------------------------------------------------------- 11

3. HOW THE MACRO ASPECTS IMPACTS ON STRATEGY----------------------------------------------------------------------12

4 PORTER’S FIVEFORCE ANALYSIS-------------------------------------------------------------------------------------------------- 12

4.1 THREAT OF NEW ENTRANTS------------------------------------------------------------------------------------------------------- 14


4.2 BARGAINING POWER OF SUPPLIERS----------------------------------------------------------------------------------------------- 14
4.3 BARGAINING POWER OF BUYERS-------------------------------------------------------------------------------------------------- 15
4.4 THREAT OF SUBSTITUTES----------------------------------------------------------------------------------------------------------- 15
4.5 RIVALRY AMONG EXISTING COMPETOTORS----------------------------------------------------------------------------------------15

5. AN ANALYSIS OF HOW ASDA’S MACRO ENVIRONMENT RESOLVE AND UPDATE STRATEGIC MANAGEMENT
DECISIONS.------------------------------------------------------------------------------------------------------------------------------ 16

5.1 ANALYSIS OF NEW ENTRANCE----------------------------------------------------------------------------------------------------- 16


5.2 ANALYSIS OF SUPPLIER POWER---------------------------------------------------------------------------------------------------- 16
5.3 ANALYSIS OF BUYER POWER------------------------------------------------------------------------------------------------------ 16
5.4 ANALYSIS OF THREAT OF SUBSTITUTES-------------------------------------------------------------------------------------------- 16
5.5 ANALYSIS OF RIVALRY AMONG EXISTING COMPETITORS-------------------------------------------------------------------------16
5.6 SUMMARY REPORT OF FIVE FORCE ANALYSIS------------------------------------------------------------------------------------17
5 .7 SUMMARY OF ENVIRONMENT ANALYSIS OF ASDA------------------------------------------------------------------------------17

5.8 CONCLUSION OF ENVIRONMENT ANALYSIS--------------------------------------------------------------------------------18

6. AN ANALYSIS OF ASDA’S POSITION IN RETAIL MARKET-------------------------------------------------------------------18

6.1 THE SIZE OF THE BUSINESS – ASDA----------------------------------------------------------------------------------------------18


6.1.1 Size of Capital------------------------------------------------------------------------------------------------------------- 18
6.1.2 Number of Employees-------------------------------------------------------------------------------------------------- 18
6.1.3 Volume of Sales---------------------------------------------------------------------------------------------------------- 18
6.1.4 Level of Technology------------------------------------------------------------------------------------------------------ 19
6.1.5 Raw- materials Used---------------------------------------------------------------------------------------------------- 19
6.1.6 Legal Form of Ownership----------------------------------------------------------------------------------------------19
6.2 GROWTH OF ASDA---------------------------------------------------------------------------------------------------------------- 19
6.3 PROFITABILITY OF ASDA---------------------------------------------------------------------------------------------------------- 19

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6.4 MARKET STANDING---------------------------------------------------------------------------------------------------------------- 20
6.5 PRODUCT DEVELOPMENT---------------------------------------------------------------------------------------------------------- 22
6.5 POTENTIAL------------------------------------------------------------------------------------------------------------------------- 23

TASK-2 – IDENTIFYING STRATEGIC OPTIONS------------------------------------------------------------------------------------23

LO2--------------------------------------------------------------------------------------------------------------------------------------- 23

1. ANALYSIS OF MICRO ENVIRONMENT AND CAPABILITIES OF ASDA----------------------------------------------------23

1.1THE IMPORTANCE OF MICRO ENVIRONMENT--------------------------------------------------------------------------------------24


1.2 MICRO ENVIRONMENT FACTORS-------------------------------------------------------------------------------------------------- 24
1.2.1 Customers----------------------------------------------------------------------------------------------------------------- 24
1.2.2 Competitors--------------------------------------------------------------------------------------------------------------- 24
1.2.3 Suppliers------------------------------------------------------------------------------------------------------------------- 24
1.2.4 Dealers and distributors------------------------------------------------------------------------------------------------24
1.2.5 Investors------------------------------------------------------------------------------------------------------------------- 24
1.2.6 General Public------------------------------------------------------------------------------------------------------------ 25
1.3 SWOT ANALYSIS OF ASDA------------------------------------------------------------------------------------------------------- 25

2. THE CORE VALUES OF ASDA AND ITS INFLUENCE ON STRATEGIC DIRECTIONS--------------------------------------26


2.1 THE MISSION OF ASDA----------------------------------------------------------------------------------------------------------- 26
2.2 THE PURPOSE OF ASDA---------------------------------------------------------------------------------------------------------- 26
2.3 THE VALUE STATEMENT OF ASDA------------------------------------------------------------------------------------------------- 26

3. THE STAKEHOLDERS INFLUENCE ON SHAPING ASDA’S OBJECTIVES----------------------------------------------------27

5. ORGANIZATIONAL AUDIT OF ASDA-------------------------------------------------------------------------------------------- 27

SECTION-2-------------------------------------------------------------------------------------------------------------------------------- 28

TASK-3 – EVALUATION AND SELECTION OF STRATEGIC OPTIONS---------------------------------------28

3.1 DECISION BASED ON PORTER’S FIVE FORCES MODEL----------------------------------------------------------------------------28


3.2 DECISION BASED ON STRATEGIC MODELS, THEORIES AND CONCEPTS------------------------------------------------------------28
3.3 RECOMMENDATIONS BASED ON RESEARCH---------------------------------------------------------------------------------------28
“THERE IS ONLY ONE WINNING STRATEGY. IT IS TO CAREFULLY DEFINE THE TARGET MARKET AND DIRECT A SUPERIOR OFFERING TO
THAT TARGET MARKET.” PHILIP KOTLER”---------------------------------------------------------------------------------------------- 28

TASK-4 - NEW STRATEGIC MANAGEMENT PLAN FOR ASDA-------------------------------------------------28

4.1 INTRODUCTION--------------------------------------------------------------------------------------------------------------------- 28
4.2 SITUATIONAL ANALYSIS SUMMARY------------------------------------------------------------------------------------------------ 29
4.2.1 SWOT Analysis------------------------------------------------------------------------------------------------------------ 29
4.2.3 PESTLE Analysis---------------------------------------------------------------------------------------------------------- 29
4.2.4 Competitors--------------------------------------------------------------------------------------------------------------- 29
4.6 STRATEGIC OBJECTIVES------------------------------------------------------------------------------------------------------------ 29
4.6.1 The mission of ASDA---------------------------------------------------------------------------------------------------- 30
4.6.2 The Purpose of ASDA---------------------------------------------------------------------------------------------------- 30
4.6.3 The value statement of ASDA-----------------------------------------------------------------------------------------30
4.7 CHOSEN STRATEGIC OPTION------------------------------------------------------------------------------------------------------ 30
4.8 BUDGETS--------------------------------------------------------------------------------------------------------------------------- 30

4.9 IMPLEMENTATION AND CONTROL----------------------------------------------------------------------------------30

4.11 CONCLUSION--------------------------------------------------------------------------------------------------------------------- 32
Page |4
TASK-5 - STRATEGIC PLAN FOR ASDA----------------------------------------------------------------------------------32

5.1 STRATEGIC DIRECTIONS AND OBJECTIVE------------------------------------------------------------------------------------32

5.2 APPLICATION OF PORTER’S FIVE FORCES MODEL FOR EVALUATES THE COMPETITIVE FORCES OF ASDA’S
RETAIL MARKET SECTOR.------------------------------------------------------------------------------------------------------------- 33

5.2 COMPETITIVE ADVANTAGE--------------------------------------------------------------------------------------------- 33

5.3 STRATEGIC ROUTE AND TACTICS-----------------------------------------------------------------------------------33

5.4 STRATEGY AND OBJECTIVES---------------------------------------------------------------------------------------------------- 34

5.4 NEW MISSION OF ASDA--------------------------------------------------------------------------------------------------------- 34

5.5 HOW TO BRING BACK AND GET MORE CUSTOMERS---------------------------------------------------------------------35

5.5 WHAT ARE THE BENEFITS OF “FULL LIFE-HALF PRICE”-------------------------------------------------------------------35

CONCLUSION------------------------------------------------------------------------------------------------------------------------ 35

LIST OF TABLES-------------------------------------------------------------------------------------------------------------------- 36

TABLE OF FIGURES--------------------------------------------------------------------------------------------------------------- 36
BIBLIOGRAPHY-------------------------------------------------------------------------------------------------------------------------- 37

REFERENCE BOOKS-------------------------------------------------------------------------------------------------------------------- 37

URL – Visited--------------------------------------------------------------------------------------------------------------------------- 37

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Section -1

INTRODUCTION
““Strategy is about making choices, trade-offs; it’s about deliberately choosing to be
different.”” Michael Porter.

Page |6
The business strategy in simple terms is a documented action plan on how to achieve the
business goals, further more it explained how on deal with competitors, handle the needs
and expectations of their customers. In addition handles the long term growth and
sustainability of the organization. The strategy is vital due to its power of recognition of
organizations performance, capabilities and helpfulness to growth. But all businesses are not
in right way, because of different organizational reasons and here is strategy tries to address
those weaknesses and organizations can avoid the impact greatly and strategy can focus and
reduce those obstacles.

The reason why strategy is more important, because it reveals the performance of the
business internally and performance against competitors and address the future needs to
stay relevant into the future. The strategy can recognize future trends and opportunities and
it possible to examine the wider changes in market like political, social and technological
changes, besides consumer changes and it helps to create tactics, so it resulted to modify
and develop business for future changes.

The business strategy formulate not only a vision but also a direction to the entire
organization and it dynamic to all human resource within the organization with clear goals
and direction or mission, more over it provide vision and stop them from losing
organization’s aim. In addition, the organization can create a competitive advantage along
with strategy and it reveals more about the organization and the path where the
organization going. (evolve, 2018)1

To crystal clear that the restructuring of ASDA’S business strategy aims to increase
profitability, gain more market share, increase approval ratings or boost customer
satisfaction or complete a project under budget, then after the process follows through a
Series of process likewise internal and external environment identify strategic options and
evaluation and selection of best option. (mindtools, 2018)2

“The essence of strategy is choosing what not to do.” Michael Porter

1
evolve, 2018. https://evolve.ie. [Online] Available at: https://evolve.ie/q-and-a/business-strategy-important/
[Accessed 10 November 2018].
2
mindtools, 2018. mindtools. [Online] Available at: https://www.mindtools.com[Accessed 10 November 2018].

Page |7
TASK-1 – An Analysis shows how the Internal and External
Environments impacts on ASDA’S strategy.

LO1

1. Analysis of Macro Environment


The organizations are self governing on their legal entity, identity and functioning, even
though they are tied up on a common environment that influence and pressure the
organizations business functions and existence in market for a long term.

The external or macro environment forces are demography, economy, and physical, socio-
cultural, political, legal and technological. The internal or micro environment forces are
consumers, competitors, suppliers, dealers, distributors, investors and common public.

Figure 1- Six Macro Environment forces – The DESKTEP model

Source: - (marketing 91, 2018)

The micro and macro environment have important role to recognize the vision, strategies
and objectives of the business organization, meanwhile those also have influence on shaping
marketing policies, programs and campaigns. The MACRO environment connected with
commercial operations due to its broader concept. It is the basic index on overall market
conditions, such as nature and kind of people, society, culture and life style, role of
government, economical conditions and technology. (marketing 91, 2018)3
3
marketing 91, 2018. https://www.marketing91.com. [Online] Available at:
https://www.marketing91.com/what-is-macro-environment/[Accessed 16 November 2018].

Page |8
2. The Importance of Environment Audit (PESTLE Analysis)
The requirement of environment audit of an organization firstly to know the resources,
liabilities, capabilities, strengths and weaknesses. Secondly to analyze the present
environment for forecast where the operations going smooth or not and good opportunities
existing thereto pursue. Thirdly to analyze customers and stakeholders because the strategy
aims to show how it brings success means how to satisfy the customers meanwhile
shareholders too happy, therefore required to address customers needs and to identify
stakeholders along with market, market mix and cost efficiency. Finally requires analysis of
competitors, because for-profit organizations comparing price and products with
competitors for to understand the competencies and how easy to enter their products in
market place and what alternatives have in market place. These are required to proof the
success of strategy and various tools to be used to address these problems.4

2.1 Demography
Demography has a broad implication on physical attributes of the population of focused
region such as size, age, gender, occupation, density, growth rate, immigration trends like
inter-migration or intra-migration, changes in demographic structure, nature and
characteristics of communities. An overall idea about the characteristics and inter
connection of classified demography provides a clear formula to solve the right identification
problems of viable customer group within the targeted region.

Figure 2-United Kingdom Population

Source: (Trading Economics, 2018)

2.2 Economy
The economy refers to the whole economic scenario of the specific region, it may be mixed
or equal share with government or may capitalist economy where government hasn’t any
control over the market or the organization except law and order or taxation where
organizations can enjoy a wider edge, besides that the particular region’s GDP, GNP, PCI and
4
mindtools, 2018. mindtools. [Online] Available at: https://www.mindtools.com[Accessed 10 November 2018].

Page |9
standard of living, purchase power and pattern of target group also influence decision of
price.

2.3 Socio-Culture
The social structure of a geographical area provides the dominant culture and
psychographics of the specific targeted audience; it may be mixed community or mixed
population. The most metropolitan cities have a major share of local population.

2.4 Technology
The technology is an important criterion to consider before investing in a particular targeted
area. It is vital to know the technology penetration and user technology interfaces of the
targeted area and use of technology for campaigns and communication, because if the
products used by customers are technology based, they can use technology a tool for their
product. In common technological awareness not only necessary to reach customers but
also it is essential to customers for avail and use of technology based products.

2.5 Ecology
Ecology is a vital aspect of macro environment, such as its physical setting likewise
geographical location, presence of ecology and biodiversity, weather, temperature, climate
and predominant seasons and through recognition of these features provides a market
setters where to sell and what type of products to sell, for instance, heaters and electric
blankets not need in equatorial and tropical regions, these are the highly populated area in
the world. Air conditioners and coolers not appeal in western countries in those living in the
temperature zone. In short when launching, it is necessary to understand the needs and
wants of the inhabitants of the region.

2.6 Political Forces


Political force is the most important external environment force, because the political force
is deciding the policies and laws and it extended to the presence of pressure groups like
lawyers, environmental activists and common people those who hold the ultimate power to
bring or throw the government. Therefore before launching to any geographical area, it is
important to make a thorough observation of political and legal circumstances of a nation.
The unstable government and political tensions will be barrier to implement marketing
strategies. 5

Figure 3- PESTEL Analysis

5
marketing 91, 2018. https://www.marketing91.com. [Online] Available at:
https://www.marketing91.com/what-is-macro-environment/[Accessed 16 November 2018].
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Source- Anon., 2018. bussiness-to-you.com. [Online] 6

3. How the macro aspects impacts on strategy


The macro environmental factors are inter-linked and ecology of particular area determines
its demography such as more people living in tropical zones, besides that economic
conditions and political forces affects demand and supply of goods and services, further
more technological popularity have a vital role to mold social thinking and cultural life style
of people. The macro environment factors are therefore important to make business
policies, because the components lead to the right path to build the strategy of an
organization. ASDA is an existing organization and literally overcome with all possible
obstacles of PESTEL and fixed the organization in geographical location of UK, besides that
the problem existed strategically and opting new strategy is essential.

4 Porter’s FIVEFORCE Analysis


The Porter’s analysis is a tool uses five industry forces to decide not only the strength of
competition in an industry but also its profitability level.

(Porter, 2008)

6
Anon., 2018. bussiness-to-you.ccom. [Online] Available at: https://www.business-to-
you.com/scanning-the-environment-pestel-analysis/[Accessed 18 Novemmber 2018].

P a g e | 11
Figure 4 - Porter’s FIVEFORCE

Source :-( Ovidijus Jurevicius , 2013.)

The five forces decides the level of competition and when stronger competitive forces
caused less profit and if industry with low barriers to enter and having less buyers and
suppliers with more substitute products and also with competitors will treated as very
competitive and it is not attractive due to low profitability. 7

Therefore it is the important responsibility of every strategist to evaluate organizations


competitive position such as to address the problems of whether it is attractive industry or
high profile or unattractive industry or low profile.8

Figure 5- Five Forces - high and low profile

7
Porter, M., 2008. The Five Competitive Forces That Shape Strategy. [Online]
Available at: http://hbr.org/2008/01/the-five-competitive-forces-that-shape-strategy/
[Accessed 19 November 2018].
8
Ovidijus Jurevicius , 2013. Strategic Management Insight. [Online]
Available at: https://www.strategicmanagementinsight.com/tools/porters-five-forces.html
[Accessed 20 November 2018].

P a g e | 12
Source:- (Ovidijus Jurevicius , 2013)

4.1 Threat of new entrants


This external force decides whether it is easy or not easy to enter into a new industry. The
rivalry entrance always is there if an industry is profitable and less barriers to enter in an
industry, such an occasion of more organizations compete for the same market share, surely
the profit falls. Therefore the necessary action to existing organizations should create high
barriers to stop new entrants.

The high threat of new entrants is exists when the following facts exist:-

a. Lowest investment required to enter a market


b. Presently existing organizations can enter with little capital
c. Presently running business do not have patents, trademarks or established goodwill
d. If there is no government regulations
e. If switching to other industries to be less cost
f. If there is low customer loyalty
g. If products are nearly identical
h. If can make money easily (Ovidijus Jurevicius , 2013)9

9
Ovidijus Jurevicius , 2013. Strategic Management Insight. [Online]
Available at: https://www.strategicmanagementinsight.com/tools/porters-five-forces.html
[Accessed 20 November 2018].
P a g e | 13
4.2 Bargaining power of suppliers
The strong bargaining power permits suppliers to sell high price or low quality raw materials
to buyers and it reflects negatively buying firm’s profits due to higher price of materials
bought and when the following reasons remains can say the suppliers have strong bargaining
power.

a. If more buyers and less suppliers

b. If suppliers are more and threaten to get together

c. If less substitutes exist

d. If suppliers hold scarce resources

e. If switching cost of materials particularly high

4.3 Bargaining power of buyers


As and when the buyers bargaining power is higher, they can demand lower price or higher
quality from industry producers. Both lower price and higher quality resulted lower revenue
or profits, because lower price reduce revenue and higher quality increases production cost.
When the following situations exist can say buyer holds strong bargaining power.

a. If buys in large quantities or control many access points to final buyer

b. If there is few buyers exists

c. If switching cost to new supplier are less

d. If they threaten to backward together

e. If there are more substitutes

f. If buyers are price sensitive

4.4 Threat of substitutes


If buyers can easily find substitute products or service with more attractive terms like price
and quality and nominal switching cost like switch from coffee to tea and it is not like
switching from car to bicycle.

4.5 Rivalry among existing competotors


The competitors those who are existing in the industry is a major force and it is the main
determinant factor of how profitable and competitive an industry, besides that organizations
have to compete uncompromisingly for market share and it cause low profits, mean while
rivalry among competitors insistently exists when :-

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1. If there exists many rivalries

2. If exit barriers are high

3. If industry growth is negative or slow

4. If products are not differentiated and products can easily substituted

5. If the competitors are equal status

6. If low customer loyalty

In addition scholars added one more force that affects industry such as “compliments” and it
increases not only demand of the primary product but also increases firms and industries
profitability, for example, iTunes created for iPod as compliment and resulted increased
value for both and achieved Apple good profit.10

5. An Analysis of how ASDA’S Macro Environment Resolve and update


strategic management decisions.

5.1 Analysis of new entrance


To enter into the industry required large amount of capital and high retaliation possible from
existing companies, besides that no legal barriers protect existing companies and all main
competitors have established products brands and products are differentiated with quality
design and low price. The new entrants can easily access suppliers and distributors. The own
Production of all products for sale not possible, so the price should be competitive except
own products, so it is hard to achieve economies of scale.

5.2 Analysis of Supplier Power


There is large number of suppliers and some of them are big and most of them are small,
besides that branded products can’t substitute but substitutions are available and no
scarcity of material also cost of switching probably less and no threat off forward integration
found.

5.3 Analysis of Buyer Power


In November 2018 ASDA holding third largest super market chain in UK and customers are
multy cultural and local general public and size of the order varies from individual customer
to family customers. The switch over of customers is very easy and the pricing strategy,
policies and low cost, price and discount helps to survive. There are substitutes available also
have price sensitivity from competitors and no threat of integrating backward.
10
Ovidijus Jurevicius , 2013. Strategic Management Insight. [Online]
Available at: https://www.strategicmanagementinsight.com/tools/porters-five-forces.html
[Accessed 20 November 2018].
P a g e | 15
5.4 Analysis of Threat of Substitutes
There are large number of substitutes available and performance is high in price and quality also not
too much of cost of changing.

5.5 Analysis of Rivalry among Existing Competitors


There are many competitors existing in the market sector and to leave costs high and the ASDA holds
the third largest super market chain in UK based on turnover (November 2018) and has a steady low
growth. The Industry sector is big and there is future progress and increase of market share. The
product differentiation is possible and or through own products too. There are large firms in market
as competitors also sharing market with much number of small super markets. Customers loyalty is
not steady and competitive context in price and sensation influence it. More over the ASDA is
subsidiary of American Super market giant WAL- MART and the operational performance should be
in geographical area of U.K., further more ASDA spending moderately a large amount for
advertisements.11

5.6 Summary Report of Five Force Analysis


Table 1-Summary Report - Five Force Analysis

Threat of New entrants ++ Very Weak


Supplier Power + Weak
Buyer Power + Weak
Threat of Substitutes + Weak
Rivalry Among Existing Competitors + Weak

The analysis of Five Force Analysis concludes that all external aspects are against the ASDA and
should seriously address in strategic restructure plan.

Figure 6-FIVE FORCES FACTORS

11
Ovidijus Jurevicius , 2013. Strategic Management Insight. [Online]
Available at: https://www.strategicmanagementinsight.com/tools/porters-five-forces.html
[Accessed 20 November 2018].
P a g e | 16
5 .7 Summary of Environment Analysis of ASDA
There are above size and below size competitors exists in the industry and operating in low
growth , besides that the rivalry between the existing organizations are strong and it is hard
to achieve economies of scale in the market, therefore to pursue cost leadership strategy
and product development strategy should be used due to due to slow market growth.

5.8 Conclusion of Environment Analysis


The ASDA facing revolutionary changes in cut throat competition in retail sector, such as
smaller size retailers occupying the industry with their disruptive innovations like Lidl and
Aldi and ASDA is no more the cheapest, even though “always low prices” is the unique
slogan and selling point but Lidl and Aldi famous for discounters. The online shopping
markets are familiar with customers and ease of technology making it admired by busy
scheduled people. Therefore ASDA should to reconstruct its strategy for survival and for
their customers.

6. An Analysis of ASDA’S position in retail market


Since 1949 there was revolutionary changes happened to former stage s and in 1965 both
two small companies merged and became the new firm name ASDDA, during these period
there is many take over by ASDA and in July1999 American retail giant Wal-Mart acquired
ASDA. ASDA is the third biggest retailer in UK (As on date 2018 November) just behind
TESCO and Sainsbury’s with a focus of long term strategy compared with competitors with
an annual turnover of GBP-22.2 bn.

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6.1 The Size of the business – ASDA
The size of the business determines by mainly six factors such as size of capital, number of
employees, volume of sales, level of technology, raw-materials used and legal form of
ownership.

6.1.1 Size of Capital


The size of business determined by the capital invested by the owner and it used for
comparison of two or more organizations that operating in same industry or producing
similar products. The vital part is how much able to do in business with this capital.

6.1.2 Number of Employees


The number of employees determines how the business is, such as big or small. There are
different types of business like micro to mega corporations. The sole trader will do all the
works of the firm, but if a sole trader with various sections need more human resource and
also it measure how much spent for salary or wages.

6.1.3 Volume of Sales


The volume of sales also a measuring unit of the size of the business, because to generate
revenue required resources and make more revenue required more resources, so it reflected
in revenue and can measure how much resources behind it. The business with high volume
of sales are usually treated as big and the capital contribution is high also if the premises are
big means more staff will be there for operations and treated it as big invested.

6.1.4 Level of Technology


The level of technology used is also a measuring factor of size of the business. The
automation of production or functional areas with sophisticated technologies shows the
volume of investment or size of the business.

6.1.5 Raw- materials Used


The annual consumption of the raw-materials also a measuring factor for the size of
business. It is also used to measure where firms are using similar products.

6.1.6 Legal Form of Ownership


The legal form too discloses the size of the business and it may incorporated as micro, small,
medium or large or corporations also it may partnership or sole proprietorships.

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6.2 Growth of ASDA
Refers to ASDA “as on 15th November 2018, achieved 13.8% growth in online grocery sales
and launched a new Free From range with 113 new lines and increased a chilled range by
42% also increased grocery range by 21%. “(ASDA, 2018)12

6.3 Profitability OF ASDA


““The best marketing strategy ever: Care.” Gary Vaynerchuck””

Refers to The Guardian (THE GUARDIAN, 2018), ASDA’S profit falls down 10% after price cuts
in the year 2017. The pre-tax profits fell down from GBP- 791.7 m in 2016 to gbp-712.6 m in
2017 and sales increased by 2.6% to GBP- 22.2 BN.

“”Asda’s chief executive, Roger Burnley, said: “Our 2017 accounts reflect a solid performance
and a strong, well-managed business. During the year, momentum returned, driven by a
series of planned investments in lowering prices, further improving quality and innovation in
our own-brand ranges and providing an even better shopping experience whether in store or
online.”” (THE GUARDIAN, 2018)13

Figure 7-ASDA- Income Statement-2017

12
Ovidijus Jurevicius , 2013. Strategic Management Insight. [Online]
Available at: https://www.strategicmanagementinsight.com/tools/porters-five-forces.html
[Accessed 20 November 2018].

13
THE GUARDIAN, 2018. theguardian.com. [Online]
Available at: https://www.theguardian.com/business/2018/may/31/asda-profits-fell-by-10-in-2017
[Accessed 19 November 2018].

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Source: (corporate.asda.com, 2018)

The income statement of ASDA as on 31 st December 2017 showing a revenue of GBP-


22,219.8 m and earned a operating profit of GBP-735.4 m and profit for the year 2017 was
GBP- 666 m and 2016 profit was GBP - 657.2 m.

6.4 Market Standing


“There is only one winning strategy. It is to carefully define the target market and direct a
superior offering to that target market.” Philip Kotler”

The 2017 ASDA’s financial statements showing sales increased by 0.5% and operating profit
GBP-735.4 m decrease of 13% from last year and cash flow from operating activities of GBP-
1289.3 m and net cash flow of GBP-309.0 m and continued strength of balance sheet and
146,000 sq ft of new space opened. (ASDA, 2018) .The market share of ASDA shows decrease
in 2018 and remains in third position behind TESCO and Sainsbury’s. (statista.com, 2018)14

Table 2- Market Share of ASDA


14
statista.com, 2018. www.statista.com. [Online]
Available at: https://www.statista.com/statistics/280208/grocery-market-share-in-the-united-kingdom-uk/
[Accessed 22 November 2018].

P a g e | 20
Months Feb.2018 April 2018 June 2018 August 2018 October 2018

market share 15.6% 15.5% 15.1% 15.2% 15.3%

Figure 8-market share- ASDA

Source- (statista.com, 2018)

6.5 Product Development


According to AC Nelson, Europe is the most developed private label region (Nelson, 2005)
the ASDA has 45% share grocery and 50 percent share in non-food out of total store share. 15
ASDA is a brand maker and provides own brands in food products and general merchandise
products also it provides its own and it added value to the organization. ASDA maintain
about 5000 branded products, besides that ASDA have nationwide delivery and also online
sales possible from website. Moreover direct customers can opt from one million products
and buy it by a mouse click.

Figure 9- private label - AC Nelson

15
Nelson, A. C., 2005. The Power of Private Label. [Online] Available at:
http://users.ugent.be/~xgellync/Rob/PrivateLabel_RMS.pdf [Accessed 20 November 2018].

P a g e | 21
Source- Nelson, A. C., 2005. The Power of Private Label

6.5 Potential
Service marketing is the potential of ASDA and it measures through its people oriented
service marketing. ASDA have physical evidence of facilities, equipments, uniforms, livery
and artifacts, signage and symbols. ASDA focused to service design, standardization,
customization and operational efficiency, besides those promotions like internal marketing,
direct website marketing sales, advertising and other promotional methods.

In addition, in case of products ASDA have total service of product, core product
supplementary services, facilitating services and supporting services. In pricing strategy
ASDA have cost based, demand based, operational based, competition based and
relationship based pricing strategies. Furthermore ASDA have delivery services, electronic
delivery, delivery locations and particular accessing areas.

Finally ASDA maintains connections with people, customers, employees, social interactions,
roles and scripts and relationships. (MSG Management Study Guide, 2018)16

16
MSG Management Study Guide, 2018. managementstudyguide.com. [Online]
Available at: https://www.managementstudyguide.com/seven-p-of-services-marketing.htm
[Accessed 21 November 2018].

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TASK-2 – Identifying Strategic Options
LO2
“Strategy is about making choices, trade-offs; it’s about deliberately choosing to be
different.” Michael Porter

1. Analysis of Micro Environment and capabilities of ASDA


The success of an organization shaped by different factors and some of these beyond the
control of the firms and the rest can bring in control, the former is macro and the later is
micro or external and internal factors. The micro environments are within the immediate
reach of organizations. If perfectly collaborated both micro and macro environment, it
provides a successful and consistent business operation. If one of the component
mishandled will reflect on the other end, because the internal factors are components
within the macro ones and any problem in external environment slowly reflects in the
internal front. Meanwhile, if internal environment is not in control, it destabilize the external
environment components, for instance if any downfall in economy, the demand and supply
of products is hard to hit, meanwhile when supply chain of a product get troubled, the
product cant accessible to customers. Therefore work with maintaining the right balance
between both environments.

1.1The importance of micro environment


Micro environment known as the first pillar to build up a business, besides that all the
strategies, marketing plans and objectives brings to practice through these components. The
executive brains of business make practical implementation of the ideas, thoughts and
concepts based on the ideas, thoughts and concepts based on the sensitive response of
these components and it decide to move forward or quit, besides that it act as a guide to
future communication policies of a firm, so micro environment factors has an integral part to
realize the potential and determination of future of an organization. More over it provides
important contribution to the overall functions of a business organization and act as an
interface with core business development plans.

1.2 Micro Environment Factors

1.2.1 Customers
Customers include an individual, households. Service recipient, companies to industries and
factors. They have power to boost the trading or ruin it. The option of customers is high,
therefore hold them is better.

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1.2.2 Competitors
The direct and indirect competitors are threat for the existence, when many competitors the
customers go for more attractive offers or competitive price and quality. Therefore adoption
of new strategy or re-building the strategies for to overcome techniques and tactics of
competitors

1.2.3 Suppliers
The suppliers are important due to control the manufacturing cost; price and brand image
and to maintain the customers in any circumstances.

1.2.4 Dealers and distributors


They are the media to channelize products to customers and their active action helps to
deliver the goods to end user.

1.2.5 Investors
The prime asset of the organization are investors, if they invest more can channelize to with
different departments. Therefore investors should be satisfied and if they get ROI motivate
them for more capital investment, meanwhile customer satisfaction also vital.

1.2.6 General Public


The mass decides the long term existence of the organization, but the company never sells
to each individual, even though investing in community is essential for long term existence,
likewise building sanitation, free samples occasionally, seminars, media and press releases
and achieve goodwill in the market, trust and faith of the public, consumers,
environmentalists, media, consumer protection activists and social groups. (Marketting 91,
2018)17

1.3 SWOT Analysis of ASDA


Figure 10- SWOT ANALYZIZ

17
Marketting 91, 2018. marketing91.co. [Online]
Available at: https://www.marketing91.com/what-is-micro-environment-in-business/
[Accessed 21 November 2018].

P a g e | 24
Source:- (fernfortuniversity.com, 2018)

Table 3- SWOT Analysis (Internal) Table 4- SWOT Analysis (external)

STRENGTHS OF ASDA WEAKNESSESS OF ASDA

1.`Strong private branding of products 1.Gaps in the products range

2.Successful track record of operations 2.Abscence in integration of different work culture

3. Good dealer community 3.Failed to stop new entrants

4. Skilled work forces 4. Shortage of training and development to employees

5. Strong financial flow 5.R&D Investment is very low compared to competitors

6. Good performance in new market 6.Less investment in technologies

7. Good rate of return on investments 7. Profitability ratio is less standard percentage

8. Low prices and friendly employees 8. Quality of substandard food

OPPORTUNIITTES OF ASDA THREATS OF ASDA

1. Opportunity to enter in new markets 1. Absence of innovative products

2. Ease of stable fund availability 2. Liability laws vary in different countries and ASDA to be
exposed to various liability claims given change in policies
in those markets.

3. fernfortuniversity.com,
18
New trends in consumer behavior provides new
2018. fernfortuniversity.com. 3. Absence
[Online] of well trained
Available at: HR in global markets
opportunities in market
http://fernfortuniversity.com/term-papers/swot/1433/1162-asda.php[Accessed 19 November 2018].

4. New environmental policies and technologies can 4. Any ante US thoughts reflect in sales
utilize

5. Government green drive also opens doors to state & 5. Highly profitable products sales are seasonal and
Pa g e | 25
federal govt. needs unlikely events affects revenue

6.Market expansion reduce threat from competitors 6. Rise of price of raw-materials affect the revenue

7. The takeover BY Wal-Mart make ASDA more stronger 7. Currency fluctuations affect the profitability
2. The core values of ASDA and its influence on strategic directions

2.1 The mission of ASDA


The mission statement of ASDA set out for its long term aims, that is “‘to be Britain’s best
value retailer exceeding costumer needs always’ “”

2.2 The Purpose of ASDA


The Purpose of ASDA is, "To make goods and services more affordable for everyone”.

2.3 The value statement of ASDA


The value statement of ASDA is “Respect for in the individual, quality and customer service”

3. The Stakeholders influence on shaping ASDA’S objectives


Refers to the financial statement of ASDA as on 31 st December 2017, (asda-financial reports,
2017), the attached strategic report , the directors of ASDA declared the strategic priorities
such as continue to focus Strengthening customer propositions, Developing a trusted online
offer, Developing a low-cost operating model

Besides that, declared the future strategic intention that, remain focused on helping
customers to save money and live better through finding new ways to improve our offer in
store and online. Through the low cost operating model ASDA continue to generate cost
savings which enable us to invest further in price, quality and service to customers.

5. Organizational Audit of ASDA


The organizations are vertically aligned, such as top to bottom and it starting from vision,
mission and values and it develops strategic plan with goals, time tables, mile posts and
continuous quality improvement and feedback loop for support the vision, mission and
values. The vertically aligned organizations are hiring, managing and motivating of HR and
leading them to reach goals and it supports the strategic plan and overall it supports vision,
mission and values. It is important ensure that in each step in the process goals , people and
outcomes are aligned to vision, mission and values and let HR stay in track.

The organizational audit consists of reviewing the auditors financial statement with directors
strategic report, further examine the application of vision, mission and values statement and
a close watch on the factors like achieving goals, action plans, tasks, time tables, responsible
persons, development of HR hiring and training, achieving desired goals, continuous quality
improvement and service provided and products used. (organizationa leffectiveness group,
2018)19

19
organizationa leffectiveness group, 2018. organizationa leffectiveness group. [Online]
Availableat:http://www.organizationaleffectivenessgroup.com/Consulting%20Areas/Organizational
%20Audits.htm[Accessed 22 November 2018].
P a g e | 26
Section-2

TASK-3 – Evaluation and Selection of Strategic Options


By analyzing the entire business with various tools recognized that, ASDA is a for-profit
organization and to be focused on Increase Profitability, Attain more market share Boost
customer satisfaction Implement new strategy under budget.

3.1 Decision based on Porter’s Five Forces model


Based on this model ASDA is in critical situation due to new entrants, dominancy to supplier
and buyer and very high threat of substitutes and price war and rivalry from existing
competitors. (Table 5-Summary Report - Five Force Analysis)

3.2 Decision based on strategic models, theories and concepts


The past of ASDA was bright up to an extent, but by analyzing the present with different
tools it need a strategic re-construction and to implement in time bound. The analysis based
on different tools mentioned previously.

3.3 Recommendations based on research

“There is only one winning strategy. It is to carefully define the target market and direct a
superior offering to that target market.” Philip Kotler”
The analysis of ASDA reveals that the competitors also in track with price war, market
development, diversification, market penetration and product development. The
advancement of technology, globalization, communication changing rapidly consumer
behavior, but good offers in price, discounts always an attraction to customers. So ASDA
need a new strategy simple to adopt and exceptional to others but transformational to ASDA
to Global Giant. (Explained in TASK-5)

TASK-4 - New Strategic Management plan for ASDA

4.1 Introduction
“Strategy is style of thinking, a conscious and deliberate process, an intensive
implementation system, the science of insuring future success.” Pete Johnson”

The strategy formulation or restructure existing strategy under the globalized business
environment should be generated increased profitability, gaining more market share,
increased customer satisfaction and completion of a project under budget. Therefore the

P a g e | 27
strategy creation required to analyze not only the context where the organization operating,
but also identifying strategic options more over evaluation and selection of the appropriate
options.

4.2 Situational Analysis summary

4.2.1 SWOT Analysis


SWOT Analysis is a situational one and it helps to internal strategic factors and external
strategic factors and it helps to generate different strategies such as Strength – opportunities
strategies, Weaknesses – opportunities strategies, Strengths – threats strategies and
Weaknesses – threats strategies.

4.2.3 PESTLE Analysis


The PESTEL analysis shows that ASDA have a low profile, where low barrier’s to enter,
suppliers and customers have strong bargaining power, besides that many substitute
products available and switching cost is comparatively low and most unfavorable is intense
competition and price war.

4.2.4 Competitors
ASDA have third position in retail sector (Kantar World Panel, 2018) and competitora are
strong enough to conquer the market share with price war and latest technologies. The
expansio and change over to new technologies by competitors may make behind ASDA in
short future. So to measurable stebs in strategies required.

Figure 11-UK RETAIL POSITION20

20
Kantar World Panel, 2018. kantarworldpanel.com. [Online] Available at:
https://www.kantarworldpanel.com/en/grocery-market-share/great-britain[Accessed 20 November 2018].

P a g e | 28
4.6 Strategic Objectives
“Sound strategy starts with having the right goal.” Michael Porter”

The objective of ASDA is providing quality products for lowest prices and increase fresh
products and reducing packaging for sustainability.

4.6.1 The mission of ASDA


The mission statement of ASDA set out for its long term aims, that is “‘to be Britain’s best
value retailer exceeding costumer needs always’ “”

4.6.2 The Purpose of ASDA


The Purpose of ASDA is, "To make goods and services more affordable for everyone”.

4.6.3 The value statement of ASDA


The value statement of ASDA is “Respect for in the individual, quality and customer service”

4.7 Chosen Strategic Option


The strategic options are alternative action oriented response to the external situations,
such as Strength – opportunities strategies, Weaknesses – opportunities strategies,
Strengths – threats strategies and Weaknesses – threats strategies. As part of long term
existence, Let take precautions to handles threat and reduce weaknesses. The focus to the
combination of Strength and Opportunities option to execute for sustain.

4.8 Budgets
The determination and distribution of financial resources for the planned strategy
implementation program required detailed budgetary process from various functional
departments; therefore allow sanction to perform the micro budget process in functional
heads.

4.9 Implementation and Control


“Without strategy, execution is aimless. Without execution, strategy is useless.” Morris
Chang’’

“”Successful leaders understand that if their organization is to grow in the long term, they
can't stick with a "business as usual" mindset, even when things are going well. They need to
find new ways to increase profits and reach new customers””. (Mind Tools , 2018)

The Ansoff Matrix provides (Fig.12) matrix to weigh the risks associated for a number of
strategic options. The market or product expansion grid, there is four strategies to use for

P a g e | 29
grow and it helps to analyze the risk associated with each one, besides each time move in to
a quadrant either horizontally or vertically risk increases.21

Figure 12-Ans off Matrix

Source :(Mind Tools, 2018)

Figure 13-Aansoff Matrix

MARKETT DEVELOPMENT DIVERSIFICATION

Focus Family Groups, Old Aged Group, Diversification not possible.


Youngsters

Within UK Start new out lets Adding up new services suggested

Boost up online sales

MARKET PENETRATION PRODUCT DEVELOPMENT

New Market Strategy New product based natural like herbal teas- flower teas
and other natural resource from all over the world

Introduce a new scheme


Buy a running Company

“Strategy is a commodity, execution is an art.” Peter Drucker”

21
Mind Tools , 2018. The Ansoff Matrix. [Online] Available at:
https://www.mindtools.com/pages/article/newTMC_90.htm[Accessed 22 November 2018].

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4.11 Conclusion
“Execution is the ability to mesh strategy with reality, align people with goals, and achieve
the promised results.” Larry Bossidy”

To avoid risk of implementation of strategy needed application and alignment of


organizational goals with vision, mission and values also alignment of department goals.
Furthermore confirmation of employee skills and competencies exist to achieve goals and
Development of systems to reinforce and reward employee’s behavior, and develop
continuous quality improvement feedback.

TASK-5 - Strategic Plan for ASDA


“A vision and strategy aren’t enough. The long-term key to success is execution. Each day.
Every day.” Richard M. Kovacevich”

5.1 Strategic Directions and objective


The strategy objectives aims to increase in revenue by more production, sales, and client
loyalty and develop new products, customer relation and customer service staff, further
more align sales team and facilitate client interactions. In addition, the strategy plan
execution measures those factors and fixes the targets and takes initiatives. (Fig-14) 22

Figure 14-Balanced Score Card

Source:- (Pangarkar, 2015)

22
Pangarkar, A., 2015. Linkedin Slide share. [Online]
Available at: https://www.slideshare.net/AjayPangarkar/building-strategic-linkages-mapping-and-measuring-
your-learning-strategy
[Accessed 20 November 2018].

P a g e | 31
5.2 Application of Porter’s Five Forces model for evaluates the competitive forces
of ASDA’S retail market sector.
The analysis of ASDA’S external environment shows a weak profile.

Threat of New entrants ++ Very Weak


Supplier Power + Weak
Buyer Power + Weak
Threat of Substitutes + Weak
Rivalry Among Existing Competitors + Weak

5.2 Competitive Advantage


Table 6-Competitive advantage

Competitive Advantage (Creating and Sustaining Superior Performance)

1. Cost Leadership Lowest Cost Competitor (Continue Price War)

2. Differentiation Develop Products That Provide Superior Value

(Add new + invent new+ Introduce from Globally)

3. Focus Retail Supermarkets (Existing + Add New+ buy existing)

5.3 Strategic Route and Tactics


Table 7-Strategic Route & Tactics

STRATTEGY↓ TACTIC ACTION(Short Term Action STRATEGIC GOAL↓ FUNCTIONAL TACTICS↓


Plans) ↓

DOING THE RIGHT DOING THINGS RIGHT↓ INCREASE IN↓ (ROUTINE ACTIVITY) ↓
THINGS↓

1. Product→ Superior Value Customer Loyalty 1.H.R. Management

2. Pricing→ Lowest Cost Sales 2. Marketing

3. Marketing→ FULL LIFE HALF PRICE Customer relation/ sales team 3. Finance

(New LONG TERM Tactics )

4. Operational→ Maximum Performance Production/new 4. Production/operations


products/customer service
staff

5. Financial→ Easy Fund Increase Revenue 5. R & D

(ACTIONS) (AFFORDABLE PLANS) (EXCELLENCE IN SERVICE) (QUALITY PRODUCTS)

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5.4 Strategy and Objectives
“Execution is the ability to mesh strategy with reality, align people with goals, and achieve
the promised results.” Larry Bossidy”

Table 8-Strategy Objectives

STRATEGIC OBJECTIVES
PROVIDE PRICE INCREASE REDUCE

Quality Products Lowest Price Fresh Products Packaging for


Sustainability

MISSION
(ALWAYS ) TO BE (FIRST) EXCEEDS

Britain’s Best Value Retailer Customer Needs Always

Always To be first in Britain’s Best Value and exceeds customer needs always
Retailer

PURPOSE
TO MAKE FOR

Goods and Services more affordable Every one

VALUES
Individuals Strive for Excellence Service to Customers

5.4 New Mission of ASDA


“Always To be first in Britain’s Best Value Retailer and exceeds customer needs always”

5.5 How to bring back and get more customers


1. “FULL LIFE – HALF PRICE”

Open “FULL LIFE – HALF PRICE” Section or branches inside the existing premises and open in
populated areas new small outlets for only ““FULL LIFE – HALF PRICE” individually or with all
products.

2.WHAT PRODUCTS SELL FOR HALF PRICE

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Fill with perishables, food products, new invented products, self branded products, products
from global sources and a selection of economically not hurt too much to company for
exactly half price.

3. HOW THE HALF PRICE LOSS MANAGED:-

Table 9 - Half Price Loss Calculation

4. HOW THE LOSS MANAGED

Find raw- materials cheap, reduce production cost, find new ways to produce quality
products, allocate the loss to self branded unique products.

5.5 What are the benefits of “FULL LIFE-HALF PRICE”


1. Developing a long term customer base

2. Customers increase means revenue increase and

3. Conversion of customers from half priced to full priced is easy with excellence of service

Conclusion
To recapitulate, to compete for price war it is suggested to “FULL LIFE-HALF PRICE” long
term tactics suggested and the mission suggested from”” Britain’s Best Value Retailer and
exceeds customer needs always”” to “ Always To be first in Britain’s Best Value Retailer and
exceeds customer needs always”. The price war, technological advancement, diversification,
invention are all in common and practicing all the competitors in retail industry. Therefore
further runs with R&D, invention, development, unique products and patents to be focused
for “Always To be first in Britain’s Best Value Retailer and exceeds customer needs always”.

LIST OF TABLES
Table 1-Summary Report - Five Force Analysis................................................................................17

Table 2- Market Share of ASDA............................................................................................................21

Table 3- SWOT Analysis (Internal) Table 4- SWOT Analysis (external)...............................................25


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Table 6-Competitive advantage...........................................................................................................33

Table 7-Strategic Route & Tactics.........................................................................................................33

Table 8-Strategy Objectives.................................................................................................................34

Table 9 - Half Price Loss Calculation.....................................................................................................35

TABLE OF FIGURES

Figure 1- Six Macro Environment forces – The DESKTEP model.............................................................8

Figure 2-United Kingdom Population.....................................................................................................9

Figure 3- PESTEL Analysis.....................................................................................................................11

Figure 4 - Porter’s FIVEFORCE..............................................................................................................12

Figure 5- Five Forces - high and low profile.........................................................................................13

Figure 6-FIVE FORCES FACTORS...........................................................................................................17

Figure 7-ASDA- Income Statement-2017.............................................................................................20

Figure 8-market share- ASDA...............................................................................................................21

Figure 9- private label - AC Nelson.......................................................................................................22

Figure 10- SWOT ANALYZIZ..................................................................................................................25

Figure 11-UK RETAIL POSITION............................................................................................................29

Figure 12-Ans off Matrix......................................................................................................................31

Figure 13-Aansoff Matrix.....................................................................................................................31

Figure 14-Balanced Score Card............................................................................................................32

BIBLIOGRAPHY

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Business Review Press.
P a g e | 35
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