2015-18

Department Business Plan

Facility Services

Updated June 2017

 The Facility Services Department provides facility asset management and
construction, routine preventative maintenance and facility support services.

Through long-range planning and management, our facilities are constructed,

maintained and renewed through an effective approach that maximizes the life
expectancy and achieves the best value in the total cost of ownership of these
assets.

Working with other departments and using a mixture of in-house resources

and contracted services, a shared services model has been developed that provides a well-
balanced and cost effective approach to our overall service delivery, that ensures all County-
owned facilities are well maintained and performing to user expectations.

In the 2015 to 2018 Department Business Plan, Facility Services has identified six department
goals that align with the County’s strategic plan and the 2015 to 2018 Corporate Business Plan.

Our first goal is to provide the data and criteria used to evaluate effectively and efficiently our
facility infrastructure so that timely investments are made that ensure our infrastructure meets
or exceed its useful life.

The second goal, planning for and constructing support facilities for our municipal operations is
required to ensure municipal services are able to meet the needs of the growing community.

Our third goal addresses the changing world of telecommunications. Significant changes have
occurred within the telecommunication industry. Smart phone technology, digital radio
frequencies and the convergence of information technologies and communications, requires the
development of a master telecommunication strategy. This master telecommunication strategy
will ensure investments being made by departments and external stakeholders are aligned, and
provide maximum benefit to the County.

Our fourth goal is to ensure our entire facility infrastructure is operating is energy efficient while
reducing its impact on the environment. Through the use of new technologies and systems,
benchmarking and creating awareness, we can reduce the overall negative impacts of our
facility infrastructure on the environment.

The fifth goal is to proactively update all of the facility services provided by the department to
reflect the changing needs of our municipal operations and community partners. Through
discussions and long-range planning, we can continue to deliver timely, innovative and cost-
effective support services.

Our sixth goal is focused on our most valuable asset, our staff and the contributions they make
to the performance of our facilities and delivery of our services. Through the initiatives of this
goal, our staff will have access to new technology training, career development and greater
input into the services and delivery methods required to support municipal operations.

Diehl Townsley
Director, Facility Services

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Strathcona County Council created a
POWERING OUR NEW
strategic plan which outlines their vision TOMORROW
for the County in 20 years, and the
priorities and strategic goals to achieve Strategy LIVING IN STRATHCONA
that vision. (Council) COUNTY VISION
(20 years)

Strathcona County Administration has

developed a corporate business plan to COUNTY-WIDE PRIORITIES
(Longer Term)
create a bridge between the long-term,
high-level goals and priorities outlined CORPORATE BUSINESS PLAN
by Council in its strategic plan, and the SUSTAINABILITY PLATFORM
CORPORATE BUDGET
short to medium-term operational goals (Medium Term)
and priorities of the organization and its Operational
departments. Business plans will include (Administration)

measures so we can report how we are DEPARTMENTAL

BUSINESS PLANS & BUDGET
doing in implementing Council’s (Annual review)
strategic plan, as well as achieving
department and corporate goals.

Vision and values

Strathcona County, located in the heart of Alberta, is an energetic and thriving
community. A leader in North America’s petroleum industry and a champion for
advancing diverse agricultural business, we use our energy to power our new
tomorrow.
We are a specialized municipality, and work cooperatively with our urban and rural
residents to govern as a single municipality. Proud of our distinct governance model,
we promote and demonstrate our achievements.
We are a welcoming place to live and attract people of all ages, cultures and walks of
life to join us. Families thrive in our dynamic, caring and safe community.
We strive to be a model of ecological integrity, protecting our environment and
preserving our agricultural heritage. Investment in infrastructure, quality services,
cultural and recreational programs and facilities is a priority and sets us apart.
We are Canada’s most livable community.

Corporate values
Integrity We demonstrate ethical standards and behaviours; We display honest
behaviour at all times; We do what we say we will do.
Respect We treat others with care and dignity; We pay attention to each other;
We welcome a variety and diversity of ideas.
Safety We consistently demonstrate safe work practices; We build an
environment of openness and trust; We make it safe for each other to
voice opinions or concerns.
Fairness We consider how our actions might affect others; We treat everyone
impartially and equitably; We are willing to share the reasoning behind
our thinking and decisions.
Cooperation We support, assist and learn from each other; We give credit to others for their
contributions; We compromise when needed to achieve common goals.

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 Department mission
To efficiently and effectively manage the County’s building assets in a manner that
enables the delivery of innovative facility support services to municipal staff and the
community while being conscious of the facility impacts on the environment and
municipal resources.

Department overview
Facility Services has four major program areas that it performs on behalf of Strathcona
County. Our service delivery is primarily focused on supporting all Strathcona County
departments’ facility needs. Through this support we act as partners in the delivery of
core services to the community.

Facility Services is governed in its service delivery by the following codes and bylaws:

 Alberta Building and Fire Codes

 Boilers and Pressure Vessels Acts
 Elevator and Conveyances Act
 Building Sustainability Policy
 Purchasing Policy
 Dark Sky Policy
 Land Use Bylaw

The four core service areas are identified below.

Asset management
This core service ensures investments made in facility infrastructure are well planned,
and that the facilities are maximized to achieve the lowest total cost of ownership
while providing greatest benefit to the community. This program area plans for all
asset renewal or new facility construction, and provides project management services
for the delivery on all facility construction/renewal projects.

 Facility capital planning and construction

 Facility technical standards and guidelines
 Facility capital lifecycle program

Facility operations
The facility operations branch provides maintenance standards, programs, and services
for the routine and non-routine care of the approximately to million square feet of
County-owned buildings.

 Tenant services
 Parking program
 Mechanical systems
 Electrical and lighting systems
 Structural systems
 Facility hygiene program
 Energy management program

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 Life and safety equipment/systems
 Security / loss prevention
 Community Centre event management

Telecommunications
Telecommunication services provide management and overall support for the
County’s voice communication systems and facility digital technologies. The service
supports all of the telephone systems, including the main switchboard operations,
cellular service agreements, A/V, digital signage and Council webcasting services.

This branch manages the County’s mobile radio equipment, including support for
the emergency radio communications and 911 dispatching equipment, transit
buses, heavy road equipment and bylaw services, including long-term asset
renewals.

 Corporate cellular program

 Facility digital technologies
 Corporate radio infrastructure
 Corporate telephone PBX / land lines

Print and mail services

Print and mail services support County operations through the delivery of a print
management program that provides and maintains all printer, photocopier and
multifunction devices throughout the corporation.

A commercial grade print shop provides cost-effective, professional-quality printed

material for the corporation, including printing and binding of corporate reports,
public information pamphlets, presentation materials, and forms.

Mail service provides day-to-day mail delivery services, mailing of utility and tax
notices, and courier services for the corporation.

 Print management program

 Print and bindery services
 Mail and courier services

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 Department core functions and programs

Asset Facility Telecommunications Print and Mail

Management Operations Services

Document 60536765682902

 Facility capital  Tenant services  Corporate  Print

planning and cellular program management
construction  Parking program
program  Facility digital
 Facility technical technologies  Print and
standards and  Mechanical bindery
guidelines systems  Corporate radio services
infrastructure
 Facility capital  Electrical and  Mail and
lifecycle lighting systems  Corporate courier services
program telephone PBX /
 Structural land lines
systems

 Facility hygiene
program

 Energy
management
program

 Life and safety

equipment/syst
ems

 Security / loss
prevention

 Community
Centre event
management

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 Department goals
Goal 1: Facility infrastructure decisions are based on a well-defined facility capital
asset management program.
Outcome: Routine asset management decisions are supported by defined standards.
Linkages:
Strategic Plan (prioritized):
Goal 1: Strategically manage, invest and plan for sustainable municipal
infrastructure.
Corporate Business Plan:
Goal 1: Strathcona County has planned for long-term financial sustainability in
support of service delivery and infrastructure asset management.
Goal 4: Informed decision making supports quality of life in the community.
Goal 5: We are efficient and effective in daily operations.
Economic Sustainability Framework
Environmental Sustainability Framework
Initiatives:
Enhance asset management program
Update facility condition assessments and asset data for all properties including
County owned community halls and senior centers
Complete and publish facility technical guidelines
Incorporate all telecommunication, audio visual, digital signage and print output
systems into the facility capital asset management program

Key Performance Indicator/Measures Benchmark Target

Facility Condition Index - portfolio average < 10% (2015) < 8% (2018)

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Goal 2: The County has the required facilities to efficiently and effectively support
growth in operations.
Outcome: Facility infrastructure investments occur to support growth.
Linkages:
Strategic Plan (prioritized):
Goal 1: Strategically manage, invest and plan for sustainable municipal
infrastructure.
Corporate Business Plan:
Goal 1: Strathcona County has planned for long-term financial sustainability in
support of service delivery and infrastructure asset management.
Goal 5: We are efficient and effective in daily operations.
Economic Sustainability Framework
Initiatives:
Working with departments, develop long-range accommodation strategy to address
current and future growth of municipal staff and services
Provide building maintenance services to Community Halls

Key Performance Indicator/Measures Benchmark Target

Square footage per person (ft2/pp) for office buildings 120 - 350 usable (2014) 180 – 275 (2018)

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Goal 3: The County has an approved master telecommunication infrastructure
investment and management plan.
Outcome: County departments use and are satisfied with voice and data communications.
Linkages:
Strategic Plan (prioritized):
Goal 1: Strategically manage, invest and plan for sustainable municipal
infrastructure.
Corporate Business Plan:
Goal 1: Strathcona County has planned for long-term financial sustainability in
support of service delivery and infrastructure asset management.
Goal 4: Sound decision making supports the quality of life in the community.
Goal 5: We are efficient and effective in daily operations.
Economic Sustainability Framework
Initiatives:
Working with Information Technology Services, create a master telecommunications
strategy
Create a strategic telecommunication/mobile radio infrastructure investment and
management plan
Provide ongoing telecommunication and digital system management and support

Key Performance Indicator/Measures Benchmark Target

Customer satisfaction with telecommunication services >80% (2014) >80% (2018)
% of time the telephone system is available for use >97% (2014) >95% (2018)
Employees feel they are provided with the technology to be 74% (2014) 80% (2018)
effective at work (shared measure with Information
Technology Services)

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Goal 4: County facilities incorporate energy management and environmental best
practices.
Outcome: The County manages an energy-efficient facility infrastructure.
Linkages:
Strategic Plan (prioritized):
Goal 1: Strategically manage, invest and plan for sustainable municipal
infrastructure.
Corporate Business Plan:
Goal 1: Strathcona County has planned for long-term financial sustainability in
support of service delivery and infrastructure asset management.
Goal 5: We are efficient and effective in daily operations.
Economic Sustainability Framework
Environmental Sustainability Framework
Initiatives:
Increase overall facility energy efficiency through a central facility monitoring
program
Establish recognized industry standard rating for all major facilities
Create facility energy use awareness programs
Develop a strategic plan for energy efficiency and demand management

Key Performance Indicator/Measures Benchmark Target

Electrical consumption in kilowatt hour (Kwh) pergross 20.25 (2014) 18.25 (2018)
square footage (ft2) for major recreational, office and
municipal operation support facilities.
Natural gas consumption in gigajoule (GJ) per gross square 0.13 (2014) 0.10 (2018)
footage (ft2) for major recreational, office and municipal
operation support facilities.
Community energy consumption for connected County 11.6 (201?) 11.5 (20180
facilities in kilowatt hour (KWH) per gross square footage
(ft2) (recorded in thermal energy consumed)

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Goal 5: The County provides innovation and customer service excellence in its
operation and maintenance of the corporation’s building assets.
Outcome: The County provides high-quality facilities and services to residents and County staff.
Linkages:
Strategic Plan (prioritized):
Goal 1: Strategically manage, invest and plan for sustainable municipal
infrastructure.
Corporate Business Plan:
Goal 1: Strathcona County has planned for long-term financial sustainability in
support of service delivery and infrastructure asset management.
Goal 6: Strathcona County is an employer of choice attracting and retaining the best
people in all aspects of municipal service and delivery.
Economic Sustainability Framework
Environmental Sustainability Framework
Initiatives:
Create service level agreements and performance standards for all departments
Conduct annual customer satisfaction surveys

Key Performance Indicator/Measures Benchmark Target

Customer satisfaction rating 80% (2015) 90% (2018)
# of critical equipment failures per year (per 185,000 m2) < 15 (2014) < 10 (2018)

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Goal 6: Through a culture of leadership, learning and innovation, Facility Services’
staff are engaged and actively participate in the development of services,
delivery standards and department performance metrics.
Outcome: Department staff know that their efforts are meaningful and respected.
Linkages:
Corporate Business Plan:
Goal 1: Strathcona County has planned for long-term financial sustainability in
support of service delivery and infrastructure asset management.
Goal 5: We are efficient and effective in daily operations.
Goal 6: Strathcona County is an employer of choice attracting and retaining the best
people in all aspects of municipal service and delivery.
Initiatives:
Staff are encouraged to participate in a review of the proposed annual department
budget to ensure important issues or concerns are addressed

Key Performance Indicator/Measures Benchmark Target

Overall staff satisfaction 59% (2014) 80% (2018)
% of staff participating in training programs 50% (2014) >60% (2018)

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