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Choose the correct answer A, B, C, D, or E!

1. Receptionist : Good morning, Nirwana Hotel. Can I help you?

Caller : Room 1023, please.
Receptionist : I’m sorry, there is no answer. ....?
A. What can I do for you
B. How do you spell it
C. Can I take a message
D. He is not in his room at the moment
E. He will go to the Cinema
2. Andre : I need to book a room for this weekend. May I know the rate?
Banu : .... and which room would you like to have, single or double?
Andre : Sure, my name is Andrea Thomas and I’d like single room, please.
A. Will you put me through Mr. Brown?
B. May I know who’s speaking?
C. Can I talk to the manager?
D. May I leave a message?
E. May I go somewhere?
3. Hanif : I would like to re-schedule my appointment with the doctor for next Monday…
Receptionist : I’m sorry, but Monday is completely booked.
A. If it is still open.
B. If it were possible.
C. Unless I can go there.
D. Unless the doctor will accept it.
E. Unless I like it.
4. Ticket service : …
Ms. Eva : I want an economy class. Would you give me a seat by the isle?
Ticket service : Sure, ma’am, here is your ticket.
A. Would you take the business class?
B. What kind of ticket do you need, ma’am?
C. Where would you like to stay?
D. When would you like to go?
E. Where are you going?
5. Resa : Sales, Resa speaking.
Puji : May I speak to Thomas, please?
Resa : I’m sorry. His line is busy right now. ..........?
Puji : All right. Please tell him Resa called.
A. Would you like to hold on
B. Could you wait for him
C. May I take a message
D. Who’s speaking
E. Would you like to wait?
6. Hasan : Excuse me, ... on May 15 and 16. Is it available?
Receptionist : I’m sorry, sir. I am afraid our hotel is fully booked at that time.
A. I’d like to book a ticket.
B. I’d like to reserve a room.
C. I need to order a birthday cake.
D. I need to confirm about my reservation.
E. I would like to go
7. Receptionist : Can I help you?
Tomi : Yes…… is it possible to get two double room for next month?
Receptionist : Yes may I know your name and address, please?
A. I’d like to make reservation
B. I want you to check my rooms
C. I’d like to confirm my reservation
D. I want to reserve a table
E. I want to check my room
8. Operator : Sasando Hotel 821150, hello?
Mr. William : Good morning. ... to Mr. Pieter, the marketing manager?
A. Should I talk
B. Can you ring out
C. May I connect you
D. Could you put me through
E. May I see
9. Taufiq : Happy Travel, Taufiq speaking.
Olga : Hello, Mr. Taufiq. This is Olga...
Taufiq : Oh, yes, Miss Olga. I hope you and your family will have a wonderful time.
Olga : Thank you. We are very excited.
A. I am sad to tell you the truth.
B. I liked to talk about the ticket service.
C. I am disappointed with the service last night.
D. I am calling to confirm my trip to Disneyland.
E. I am happy for your reservation
10. Waiter : Under what name would you like the reservation?
Hasan : Siregar, Hasan Siregar.
Waiter : ...?
Hasan : Yes. It's 555 -9363.
A. May I have your phone number
B. Can I tell you my phone number
C. Should you write your phone number
D. Will you speak about your phone number
E. Should I tell you my phone number
11. Receptionist : Family Restaurant. Can I help you?
Bunga : Yes, please. ... for next Saturday evening.
Receptionist : I'm afraid we can't. We're fully booked this month.
A. I need to reserve a room.
B. I want to book a ticket.
C. I'd like to reserve two tables.
D. I really need your help.
E. I want to check in
12. Receptionist : Good morning. May I help you?
Risa : Yes. My name is Risa and I have an appointment with Dr. Ibrahim at 10 o'clock.
Secretary : Sorry,...
A. He is treating a patient at the moment.
B. He was talking on the phone.
C. He is out of town.
D. He was still on the way.
E. He is in his room now.

This text is for questions No.13 to 15.


Expanding wholesaler of stationary and office equipment requires a responsible accountant for
director to run smoothly the company finance with good salary and good working condition for
good applicant.
Apply with curriculum vitae to
Mrs. Barton
Office Equipment World and Efficiency Works
PO Box 36 Whistle Woods UK

13. In which section would you likely read the ad?

A. Company for sale C. Job vacancy
B. Office equipment D. Entertainment Guide E. Stationary and office
14. What position is offered in the ads?
A. Salesman C. Accountant
B. Wholesaler D. Office staff E. Director assistant
15. Apply with curriculum vitae to Mrs. Barton
What information should the applicant include in it?
A. Experience in managing a accompany
B. A statement of salary wanted
C. A prove of knowing about stationary
D. A statement of responsibility
E. A statement of education and work experience

This text is for questions No.16 and 17.

Hotel Work:
One Month Training Course
Suitable young men and women are invited to apply for places on the one month training
course on hotel work organized by the Hong Kong Institute of Hotel Management. Tuition
is free of charge and students who successfully complete the course will be offered
employment in the Colony's leading hotels.
The training Course will take place from Monday 21st July to Friday 22nd August, from
9a.m. to 4.30 p.m. daily, except Saturdays and Sundays.
Applications for places on the course are welcome for students now in their third year at
secondary school, who have good knowledge of English, and have interest in hotel work.
Application forms may be obtained from:

The Hong Kong Institute of Management,

Box 948, The South China Times.
The closing date for applications is April 29th.

16. Those who successfully complete the course will be given...

A. free tuition
B. a further training course
C. jobs in big hotels in the colony
D. a chance to stay in the colony's leading hotels for one month
E. membership of the Hong Kong Institute of Hotel management
17. What requirement is needed by an applicant to apply for the hotel work training?
A. Able to speak Mandarin
B. Secondary school graduate
C. good knowledge of English
D. Reputable university graduate
E. 2-year experience in hotel work

This text is for questions No.18 to 20.


The hotel provides 82 comfortable guest rooms that consist of Supeior Rooms, Superior Seaview
Rooms and 22 Deluxe Cottages with modern Balinese style architecture, private balcony and
international standard facilities. Each room has a private balcony, fully air conditioned, a
telephone, a mini bar, radio/music, intrenational TV channels, in house movie, tea and coffee
making facilities, a hair drier, slippers, an umbrella, a bath/showre with hot and cold running
water and a safe deposit box.
Phone : +62 361 751961, Fax : +62 361 751962
e-mail : reservation [at] kutaseaviewhotel [dot] com or sale [at] kutaseaviewhotel [dot] com
website : www [dot] kutaseaviewhotel [dot] com

18. What does the advertisement promote?

A. The location of the hotel C. The cottage
B. The hotel rooms D. The seaview E. The facilities
19. How many rooms does the hotel provide?
A. Twenty two C. Sixty two
B. Thirty six D. Eighty two E. Ninety six
20. The guest can enjoy watching movies since the hotel offers
A. A cinema C. TV Bar
B. A mini bar D. In house movie E. Private balcony

This text is for questions No. 21 to 22.

Required immediately
An Expatriate Kid’s Caretaker
· Female, above 25 years
· Graduated from reputable university, fluent in English.
· High motivated, patient, love kids, trustful.
· Understand how to take care and play with the kids
· Good in health (with doctor recommendation attached).
· Having additional skill is preferable (play music, sing, dance etc)

Interested applicant should submit the application with CV and recent photograph within a week to
Code: UM/55/KIDS

21. What position is vacant in the advertisement?

A. a secretary C. a nanny
B. an expatriate D. a baby sitter E. a house keeper
22. What statement is TRUE based on the text?
A. Application letter should be submitted next month
B. Applicant is not 27 years old
C. applicant has to enclose curriculum vitae and photo
D. male applicant can apply this job.
E. applicant can speak native language well

This text is for questions No. 23 to 27.

Hotel Receptionist
When guests arrive at a hotel or call to make bookings, the hotel receptionist is usually the first
person they speak to. It is up to the receptionist to make guests feel welcome and to deal efficiently
with enquiries. Their tasks are likely to include: allocating rooms to guests, taking and passing on
messages, putting together bills and taking payment, and handling foreign exchange, helping
guests with requests, e.g. asking housekeeping for extra bedding or storing valuables in the hotel
In a large hotel, receptionists use a computer to handle reservations, and may also use a telephone
switchboard. They may employ sales skills to encourage guests to upgrade to a better room or eat in
the restaurant, for example.
In larger hotels, there might be a small team of receptionists, each with specific duties.
In a small hotel, they might do non-reception tasks too-like serving drinks. Reception desks in larger
hotels often stay open all night, but in smaller hotels night-time duties might be taken over by the
porter. Working hours can include days, nights, weekends and public holidays. Receptionists might
work shifts. There are opportunities for working part time or only in the holiday seasons.
Source: www.hrd.2

23. What is the main job described in the text?

A. Hotel manager. C. Hotel receptionist.
B. Hotel porter. D. Hotel room boy. E. Hotel bell boy.
24. The following are the main tasks of hotel receptionist, EXCEPT ….
A. allocating rooms to guests
B. taking and passing on messages
C. putting together bills and taking payment, and handling foreign exchange
D. handling foreign exchange
E. enjoying dealing with guests
25. Where does a receptionist usually use a computer to handle reservations?
A. Small hotel. C. Large hotel.
B. Smaller hotel. D. Larger hotel. E. Medium hotel
26. A hotel receptionist may also …
A. talk to the customer C. encourage guests to order foods and drinks
B. serve foods D. serve drinks E. handle reservation
27. Which statement is NOT CORRECT based on the text?
A. Receptionists might work shifts.
B. There are opportunities for hotel receptionist working part time.
C. There are opportunities for hotel receptionist working only in the holiday seasons.
D. Reception desks in larger hotels often stay open all night.
E. In smaller hotels, there might be a small team of receptionists.

This text is for questions No. 28 to 31.

How to Clean Your Digital Camera
First, clean the body of the camera. Wipe any dust on the camera, using compressed air, an air
blower or dry cloth. Don’t use anything like window cleaning liquid, which might damage your
digital camera. Remember not to use anything that contains chemicals or oils when cleaning the
After cleaning the body, you can clean the camera lens. Use a soft cloth to wipe the lens.only use
lens cleaning fluid to clean the lens on your digital camera. Don’t forget to wipe the lens cap for any
dust. Then clean the image sensor. Use an air blower to remove the dust. Don’t use compressed air
or anything like window cleaning liquid to clean the sensor.
Finally, clean the inside of the camera. open up your camera , use an air blower to clean the
inside of the camera for any dust.
Adapted from

28. What is the next step after cleaning the body of the camera?
A. clean the image sensor.
B. clean the inside part of the camera.
C. wipe the lens cap.
D. clean the lens.
E. wipe any dust on the camera.
29. what is used to clean the image sensor?
A. Air blower. C. Soft cloth.
B. Dry cloth. D. Compressed air. E. Tissue paper
30. Use the air blower to remove the dust.
What is the synonym of the underlined word?
A. Pull C. Dismiss
B. Clean D. Clear E. Push
31. Don’t use anything like window cleaning liquid, which might damage your digital camera.
The antonym of the underlined word is …….
A. ruin C. clean
B. keep D. destroy E. clear

This text is for questions No. 32 to 34.

CyboEnergy, Inc. (Rancho Cordova, CA) Is pleased to announced that our company has been awarded
US. Patent 8,786,133 entitled “Smart and Scalable Power Inverters".
CyboEnergy has implemented technology In Its award-winning Cybolnverter off-grid solar power
systems. For more Information, please visit our website or Contact us.; PH: 1 413 75 680n (office)

32. What is the objective of the text?

A. To inform the U.S. Patent 8,786,133
B. To describe the implementation of the technology
C. To announce “smart and scalable inverters"
D. To explain the U.S. Patent
E. To advertise CyboEnergy Inc
33. Why has the company been awarded?
A. It successfully used alternative energy resources
B. It successfully implemented the new technology
C. It successfully improved the technology of power inverters
D. It successfully modified the energy systems
E. It successfully changed power systems
34. Cybolnverter is the equipment for ....
A. Energy saving C. Power supply
B. Alternative energy D. Energy consumption E. Power diffusion

This text is for questions No. 35 to 37.

Because of the high demand for electrical power due to extremely cold weather, the city is facing a
serious power shortage. We are asking residents to help us avoid this situation. Please reduce your
power consumption as much as possible. Lower household heat to sixty degrees. Turn of all
unnecessary appliances. Postpone energy-consuming tasks such as doing the laundry.

35. The announcement is about ….

A. A serious power shortage in the city
B. The high demand for electrical power
C. The extremely cold weather in the city
D. The need to turn off all unnecessary appliances
E. The demand to postpone energy-consuming tasks
36. The announcement is addressed to ….
A. The residents of the city
B. The companies in the city
C. The rich people in the city
D. The officials that work in the city
E. The employees of the electricity company
37. “Turn of all unnecessary appliances.” The synonym of the underlined word is ....
A. Cables C. Iron
B. Wires D. Devices E. Ingredients
38. In presenting a report, to introduce a report, it means that we have to say like these, except …
A. I would like to start by …
B. Today, I would like to present our presentation about the report of …..
C. First of all,,,
D. As an illustration …
E. I'd like to start by....
39. To ending a report, we have to have a note about the simple summary, the question from the
audiences or important item, we can say………..
A. As the conclusion.....
B. Let’s consider this is more detail about …
C. Let’s we talk about the ….
D. The problems are.....
E. The important things from my report are.....
40. To make the audiences and people more interested , you have to give the examples, such
A. As an illustration …
B. Let’s have a discussion
C. Look at the example ..
D. It is an example ..
E. For example, ....
41. If you try again, you … it well.
A. will do C. has done
B. could do D. would do E. had done
42. If I.......stronger, I'd help you carry the piano.
A. am C. were
B. will be D. has been E.had been
43. If I hadn't studied, I.........the exam.
A. do not pass C. would not pass
B. will not pass D. would not have passed E. will pass
44. If she........him every day, she'd be lovesick.
A. doesn’t see C. hadn’t see
B. won’t see D. didn’t see E. don’t see
45. London if I don't get a cheap flight.
A. don’t travel C. didn’t travel
B. won’t travel D. wouldn’t travel E. would travel
46. Fatimah wished … to buy the book.
A. she had enough money
B. she had had enough money
C. she has had enough money
D. she will have enough money
E. she would has enough money
47. If only she … me about her problem yesterday.
A. told C. had told
B. has told D. tells E. tell
48. He wishes it … a holiday today.
A. had been C. was
B. were D. be E. had been
49. His daughter wished he … a motorcycle.
A. will have bought C. bought
B. had bought D. buys E. buy
50. My uncle wished I had not gone to the cinema. It means ….
A. I am going to go to the cinema.
B. I went to the cinema.
C. I would go to the cinema.
D. I did not go to the cinema.
E. I just stay at home.

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