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DAFTAR ISI

Halaman

HALAMAN JUDUL.................................................................... i
KATA PENGANTAR................................................................... ii

BAB I PENDAHULUAN .................................................... 1


1.1 Latar Belakang....................................................
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1.2 Perumusan Masalah .......................................... 2
1.3 Tujuan................................................................ 2
1.3.1 Tujuan Umum ........................................ 2
1.3.2 Kegunaan Khusus................................... 2
1.4 Manfaat Laporan................................................. 3

1.5 Ruang Lingkup ................................................... 3

BAB II TINJAUAN PUSTAKA............................................... 8


2.1 Pelayanan Kesehatan Di Rumah Sakit................... 8
2.2 Fenomena Kepuasan Pasien ................................... 8

BAB III METODOLOGI SURVEI........................................... 8


3.1 Jenis Survei.......................................................... 8
3.2 Waktu dan Tempat Survei..................................... 8
3.3 Populasi dan Sampel............................................. 8
3.3.1 Populasi .............................................................. 8
3.3.2 Sampel ................................................................ 9
3.4 Data dan Sumber Data .......................................... 10
3.6 Teknik Penyajian Data dan Analisis Data ............... 10
3.6.1 Teknik Penyajian Data ........................................ 10
3.6.2 Teknik Analisis Data ........................................... 11

BAB IV HASIL DAN PEMBAHASAN....................................... 13


4.1 Instalasi Rawat Inap.............................................. 13

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Bab V PENUTUP…………………........................................... 16
5.1 Kesimpulan …….................................................... 16
5.2 Saran .................................................................. 16

DAFTAR PUSTAKA ………………………............................. 18


PERATURAN-PERATURAN...................................................... 19

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