DAFTAR ISI

Cover depan

Halaman pengesahan.................................................................................................. i

Kata pengantar............................................................................................................ ii

Daftar isi ...................................................................................................................... iii

BAB I PENDAHULUAN

a. Latar belakang prakerin ................................................................................. 1

b. Tujuan prakerin .............................................................................................. 1
c. Sejarah perusahaan ....................................................................................... 2
d. Visi dan misi perusahaan ............................................................................... 3
e. Struktur organisasi ......................................................................................... 4
f. Sistem kerja perusahaan ................................................................................ 5

BAB II TEORI

a. Pengertian pelayanan prima .......................................................................... 6

b. Tujuan dan fungsi pelayanan prima............................................................... 7

BAB III PEMBAHASAN

a. Proses pelayanan prima ................................................................................. 8

b. Prinsip-prinsip pelayanan prima .................................................................... 9

BAB IV PENUTUP

A. Kesimpulan .................................................................................................... 10
B. Saran .............................................................................................................. 11

Daftar pustaka............................................................................................................. 12

Daftar lampiran ........................................................................................................... 13

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