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DAFTAR ISI

HALAMAN JUDUL .......................................................................................... …. i

HALAMAN PENGESAHAN ................................................................................ ii

KATA PENGANTAR……………………………………….……………………….... iii

DAFTAR ISI……………………………………………………………………….….. iv

DAFTAR TABEL………………………………………………...…………….…….. vi

DAFTAR GAMBAR…………………………………………..……………………… vi

BAB I Pendahuluan ........................................................................................... 1

1.1. Latar Belakang ............................................................................. 1

1.2. Rumusan Masalah .... ................................................................... 4

1.3. Tujuan Penelitian…….................................................................... 4

1.4. Manfaat Penelitian......................................................................... 5

1.5 Relevansi………………………...……………………………...…… 5

BAB II Tinjauan Pustaka................................................................................... 6

2.1. Konsep Perilaku Caring................................................................. 6

2.1.1. Pengertian Perilaku........................................................... 6

2.1.2. Pengertian Caring............................................................... 6

2.1.3 Pengertian Perilaku Caring……………..……………….…… 6

2.1.4 Komponen Perilaku Caring……………...…………………… 7

2.1.5 Pengukuran Perilaku Caring…………………………………. 9

2.1.6 Caring dalam Praktik Keperawatan……………………...… 10

2.1.7 Faktor-faktor yang Mepengaruhi Perilaku Caring………… 12

2.2 Konsep Keperawatan……......................................................... 13

2.2.1 Pengertian Keperawatan……………………………………. 13

2.2.2 Tujuan Keperawatan……………………………………..….. 13

2.2.3 Peran dan Fungsi Keperawatan…………………...……….. 14

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2.3 Konsep Kepuasan Pasien……………………………………………… 15

2.3.1 Pengertian Kepuasan Paisen............................................. 15

2.3.2 Faktor Kepuasan Pasien……............................................. 15

2.3.3 Indikator Kepuasan Pasien............................................... 14

2.3.4 Faktor Ketidakpuasan Pasien……………………………..… 17

2.4 Kerangka Konsep………………….…….………………………….…. 15

2.5 Hipotesis Penelitian………………….……...…………………………. 16

BAB III METODE PENELITIAN.......................................................................... 20

3.1. Desain Penelitian….......................................................... 21

3.2. Kerangka Konsep ........................................................ 23

3.3 Populasi, Sampel dan Sampling………………………….. 21

3.3.1. Populasi………. ........................................................... 23

3.3.2 Sampel................................................................. 24

3.3.3 Sampling.................................................................. 24

3.4 Kriteria Sampel……………….......................................................... 25


3.5. Identifikasi Sampel……..……………….…………………………. 27

3.6. Definisi Operasional…………………………………. 28

3.7 Tempat dan Waktu Penelitian………………….. 25

3.8 Metode Pengumpulan Data dan Pengolahan Data…………… 25

3.8.1 Instrumen Pelitian…………………………. 25

3.8.2 Proses Pengumpulan Data…………….. 26

3.8.3 Pengolahan Data………………. 27

3.9 Analisa Data………………………………. 28

3.10 Etika Penelitian……………………….

Daftar Pustaka.................................................................................................. . 39

LAMPIRAN

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DAFTAR TABEL

Tabel 3.1 Kerangka Kerja………………………………………………………….. 24


Tabel 3.2 Tingkat Hubungan dan Koefisien Korelasi .................................... 29
Tabel 4.1 Karakteristik Pengguna................................................................. 38

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DAFTAR GAMBAR

Gambar 2.1 Kerangka Konsep..................................................................... 12


Gambar 3.1 Krangka Kerja .......................................................................... 20

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