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ERP (Enterprise Resource Planning)

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Global integration
‡
Consolidate all workforce-related processes & data onto a single
global platform
‡
Leverage country-specific legal compliance guidelines & best
practices
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Reduce operational costs
‡
Ensure better insight into workforce deployment
3.2
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ERP involves change

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Change Management Strategy would focus on bringing about above changes in NTPC
smoothly
JUST LIKE THE ICEBERG WHAT IS VISIBLE IS THE PRODUCT

3.2.1 Advantages of ERP

‰ Uniform Application Across the enterprise

‰ Availability of Integrated Information System

‰ Adoption of Best Practices & Procedures

Access to real time information for effective decision making

‰ More productive time for managerial & strategic decision making
‰ Well tested & proven system
‰ Up gradation of Package is taken care
‰ Reduction of paper reports
‰ Effective Cost Budgetary control
‰ Improved planning and support for future business needs
‰ Reduction in inventory
‰ Reduction in Procurement cycle time
‰ Better Maintenance practices, leading to improved equipment availability
‰ Linkage with extranet applications
‰ Extensive information warehousing
‰ Reduction in time and effort for reconciliation , closing of accounts & monthly reporting

Issues in ERP
‰ Head of Project(HOP) ,Head of Department( HOD) & Section heads must act asChange
Agents in their areas and mobilize the people for this big change.
‰ Functional people have a major role to play in the success of ERP.
‰ ERP is business initiative ± NOT IT initiative ± and everybody's responsibility , IT is
only the support backbone.

‰ Implementation of ERP is project and requires considerable time management and effort.

‰ NON Compliance / Deviation from ERP¶s Best Practices should be avoided.

‰ To successfully take an ERP system, Orgn. needs to change its ³Working Culture´
3.2.3 Depending Factors for Success of ERP Implementation
Figure 3.3: Factors for success of ERP Implementation
3.2.4 Challenges in ERP Implementation

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Figure 3.4: Challenges in ERP Implementation
3.3 Roles & Responsibilities of Change Management
1). Change Agents

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2). Process Owner
‡ Take ownership of the improved processes and give approval
Head of Projects

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4). Process Anchors
‡ To finalize the ³To Be´ processes to be implemented across the organization
‡ To get involved with the integration testing of processes configured for
implementation
‡ To get trained in the processes in their respective functions and train others
3.3.1 Forces for Successful Change Management
Successful management of change needs four forces to drive the change. These are:

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Change Management in ERP Implementation

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3.3.2