Republic of the Philippines

Region V- Bicol
Legazpi City Science High School
Bitano. Legazpi City

BUSINESS PROCESSES OF THE COMPANY: Department of Tourism

As our partner in the promotion and development of tourism that seeks to generate revenue, create jobs and
livelihood for the Filipinos and ensure the safe, enjoyable and convenient stay of foreign and domestic
tourists in the country, the officials and employees of the Department of Tourism, do commit to:

 provide sincere and honest service to all clientele regardless of age, gender, nationality as well as
cultural and religious orientation;
 render utmost care, urgency and propriety in addressing the needs of every individual and group
that seek assistance from the Department;
 maintain decent and upright practices that demonstrate the qualities and ethical standards of good
public service;
 act and resolve with promptness on complaints against irregular transactions, unclear rules and
regulations, neglect in the performance of duties and responsibilities as well as unsatisfactory
behavior of officials and employees; and
 help uplift the morale of the tourism sector by strengthening access to information, service delivery
and consultation between the Department and its publics towards good governance.

PROCEDURES IN DOT ACCREDITATION

Online Accreditation Process

Steps in Applying for Online Accreditation
Who may Apply for Online Accreditation
Benefits and Incentives of Accreditation
Streamlined Documentary Requirements
Accreditation Fees

STRUCTURE:

Office of the Secretary

The Office of the Secretary provides leadership, direction, and substance to the overall operations of the
Department. It formulates policies, plans, programs, rules, and regulations; reviews and evaluates the
performance of the Tourism Master Plan and advises the President on all matters affecting the tourism
program of the country.
Tourism Promotions Sector

The Tourism Promotion Sector has the primary function of promoting the Philippines as a tourist
destination domestically and internationally. It devises integrated marketing and promotional activities
such as information dissemination, public relations, special events, and related tourism programs. It
likewise supervises the overseas field offices established to implement and enhance the tourism
development and promotion program of the Department in the international field.

Tourism Services and Regional Offices Sector

The Tourism Services and Regional Offices Sector is tasked to ensure the pleasant entry, stay, and exit of
tourists. It formulates standards of quantity and efficiency for tourism-oriented establishments, among
others, done through an accreditation system.
Tourist establishments' compliance to policies are monitored to make sure that their facilities and services
are operated and maintained according to acceptable international norms. The Sector also supervises
DOT's regional operations established to implement the policies, plans, programs, and regulations of the
Department and to maintain the delivery of efficient and effective frontline services for the tourism
industry.

Planning, Product Development and Coordination

The Tourism Planning, Product Development and Coordination Sector is responsible for the formulation
and updating of the Tourism Master Plan, together with its component programs. The Sector monitors the
effective implementation of the Tourism Master Plan and, in coordination with the private sector and
other government institutions, develops and conceptualizes new products and investment opportunities
designed to enhance tourist sites and facilities.

Internal Services Sector

The Internal Services Sector ensures the smooth and legal functioning of the operations of the Department
through the provision of effective and efficient advice and services in the areas of personnel management,
human resources development, general services administration, computerization and information
technology services, budgetary, financial and management services, and including investigatory and
advisory services.