Dec Total Call Report-1

Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14
Incident 988 913 840 855 956 926 962 925

Work Order 596 530 495 513 536 499 541 548
1200
1062
1000 971
800 829
Inciden
600 Work
545 Order
498
448
400
200
0
Oct-14 Nov-14 Dec-14
Sep-14 Oct-14 Nov-14 Dec-14
1023 829 1062 971
634 448 545 498
971
Incident
Work
498 Order
Dec-14
Month December November
Location Bang Hyd Mum Pune Grand Total Bang Hyd Mum Pune
Incident 55 48 806 62 971 81 69 853 59
Work Order 12 58 380 48 498 15 67 423 40
Grand Total 67 106 1186 110 1469 96 136 1276 99
December November
Bang Hyd Mum Pune Grand Total Bang Hyd Mum Pune
User As
85 163 868 149 1265 87 162 874 146
per HR
Contractu
al User
4 7 38 5 54 4 7 38 5
using
Asset
Total User
89 170 906 154 1319 91 169 912 151
Count
December November
Bang Hyd Mum Pune Grand Total Bang Hyd Mum Pune
Calls Per
0.75 0.62 1.31 0.71 1.11 1.05 0.80 1.40 0.66
user
Incident
0.62 0.28 0.89 0.40 0.74 0.89 0.41 0.94 0.39
per user
Service
Request 0.13 0.34 0.42 0.31 0.38 0.16 0.40 0.46 0.26
per User
October September
Grand Total Bang Hyd Mum Pune Grand Total Bang Hyd Mum Pune
1062 47 56 697 29 829 80 95 789 59
545 20 63 326 39 448 5 129 457 43
1607 67 119 1023 68 1277 85 224 1246 102
October September
1269 91 164 881 142 1278 91 164 881 142
54 3 7 39 5 54 3 7 39 5
1323 94 171 920 147 1332 94 171 920 147
October September
1.21 0.71 0.70 1.11 0.46 0.96 0.90 1.31 1.35 0.69
0.80 0.50 0.33 0.76 0.20 0.62 0.85 0.56 0.86 0.40
0.41 0.21 0.37 0.35 0.27 0.34 0.05 0.75 0.50 0.29
August July
1023 62 112 714 37 925 68 37 762 95
634 5 62 451 30 548 5 43 432 61
1657 67 174 1165 67 1473 73 80 1194 156
August July
1278 90 166 875 142 1273 92 164 872 141
54 3 8 39 5 55 3 8 38 5
1332 93 174 914 147 1328 95 172 910 146
August July
1.24 0.72 1.00 1.27 0.46 1.11 0.77 0.47 1.31 1.07
0.77 0.67 0.64 0.78 0.25 0.70 0.72 0.22 0.84 0.65
0.48 0.05 0.36 0.49 0.20 0.41 0.05 0.25 0.47 0.42
June May
962 46 52 780 49 927 43 79 797 37
541 5 35 415 44 499 10 48 438 40
1503 51 87 1195 93 1426 53 127 1235 77
June May
1269 93 166 871 140 1270 93 168 863 142
54 3 8 37 5 53 3 8 37 5
1323 96 174 908 145 1323 96 176 900 147
June May
1.14 0.53 0.5 1.32 0.64 1.08 0.55 0.72 1.37 0.52
0.73 0.48 0.3 0.86 0.34 0.7 0.45 0.45 0.89 0.25
0.41 0.05 0.2 0.46 0.3 0.38 0.1 0.27 0.49 0.27
Grand Total
956
536
1492
Grand Total
1266
53
1319
Grand Total
1.13
0.72
0.41
Priority October November December
Critical 70 66 78
High 28 20 16
Medium 103 119 110
Low 1076 1402 1265
Grand Total 1277 1607 1469
1600
1402
1400
1265
1200
1076
1000
October
800 Novembe
600 Decemb
400
200 103119110
70 66 78 28 20 16
0
Critical High Medium Low
1402
1265
1076
October
November
December
9110
ium Low
Month December November
Location Bang Hyd Mum Pune Grand Total Bang Hyd Mum
Incident 55 48 806 62 971 81 69 853
Work Order 12 58 380 48 498 15 67 423
Grand Total 67 106 1186 110 1469 96 136 1276
1200
1000
806
800
600
380
400
200 55 48 58
12
0
Mum
Bang
Hyd December
Month
Location
Incident
Work Order
Grand Total
November October September
Grand
Pune Grand Total Bang Hyd Mum Pune Bang Hyd
Total
59 1062 47 56 697 29 829 80 95
40 545 20 63 326 39 448 5 129
99 1607 67 119 1023 68 1277 85 224
971
6
498
380
62 48 81 69 6
15
Pune
Mum
Bang
Hyd
Grand Total
December
June
Bang Hyd
46 52
5 35
51 87
September August July
Grand Grand
Mum Pune Bang Hyd Mum Pune Bang
Total Total
789 59 1023 62 112 714 37 925 68
457 43 634 5 62 451 30 548 5
1246 102 1657 67 174 1165 67 1473 73
1062
853
545
423
69 67 59 40
Pune
Mum
Hyd
Grand Total
November
June May April
Mum Pune Grand Total Bang Hyd Mum Pune Grand Total Bang
780 49 927 43 79 797 37 956 33
415 44 499 10 48 438 40 536 3
1195 93 1426 53 127 1235 77 1492 36

July June Ma
Grand
Hyd Mum Pune Bang Hyd Mum Pune Bang
Total
37 762 95 46 52 780 49 927 43
43 432 61 5 35 415 44 499 10
80 1194 156 51 87 1195 93 1426 53
1062
697
545
326
47 20 56 63
Mum
Bang
Hyd
Grand Total
October
April March Febr
Hyd Mum Pune Bang Hyd Mum Pune Grand Total Bang
66 675 33 29 79 686 47 841 57
28 421 34 6 44 390 55 495 11
94 1096 67 35 123 1076 102 1336 68

May April
Hyd Mum Pune Bang Hyd Mum Pune
79 797 37 33 66 675 33
48 438 40 3 28 421 34
127 1235 77 36 94 1096 67
829
448
326
29 39
Incident
Work Order
Mum
Pune
Grand Total
October
February January
Hyd Mum Pune Grand Total Bang Hyd Mum Pune Grand Total
76 732 46 911 72 76 785 48 981
55 394 70 530 11 69 451 65 596
131 1126 116 1441 83 145 1236 113 1577

March February January
Bang Hyd Mum Pune Bang Hyd Mum Pune Bang Hyd
29 79 686 47 57 76 732 46 72 76
6 44 390 55 11 55 394 70 11 69
35 123 1076 102 68 131 1126 116 83 145
December November
Bang Hyd Mum Pune Grand Total Bang Hyd Mum Pune Grand Total
45 58 698 87 888 49 44 656 68 817
6 52 341 44 443 2 35 266 44 347
51 110 1039 131 1331 51 79 922 112 1164

January December November
Mum Pune Bang Hyd Mum Pune Bang Hyd Mum Pune
785 48 45 58 698 87 49 44 656 68
451 65
6 52 341 44 2 35 266 44
1236 113
51 110 1039 131 51 79 922 112
October September
Bang Hyd Mum Pune Grand Total Bang Hyd Mum Pune Grand Total
52 52 545 78 727 60 38 587 65 750
29 20 461 51 561 36 25 484 74 619
81 72 1006 129 1288 96 63 1071 139 1369

October September
Bang Hyd Mum Pune Bang Hyd Mum Pune
52 52 545 78 60 38 587 65
29 20 461 51 36 25 484 74
81 72 1006 129 96 63 1071 139

Incidents
Oct Nov Dec 1000
Critical 63 55 72 900 869
High 27 20 15
800 775
Medium 103 118 109
Low 636 869 775 700 636
Total 829 1062 971
600
500
Work Orders
400
Oct Nov Dec
Critical 7 11 6 300
High 1 0 1
200
Medium 0 1 1 109103118
Low 440 533 490 100 72 63 55
Total 448 545 498 15 27 20
0
Critical High Medium Low
498
600
971
533
1469
490
500
440
400
300 Dec
200
100
6 7 11 1 1 1 1
0
Critical High 0 0
Medium Low
869
775
636
Dec Oct
Nov
09103118
Medium Low
533
490
440
Dec Oct Nov
Low
No Parameters SAP Support INFRA Support
1 No of calls reported 1469
2 No of Calls Resolved Same Day 984
3 Resolved within 2 Days 297
4 Resolved Beyond /after 2 days 138
Unresolved Calls forwarded for next
5 50
month
6 Server Uptime 99.63%
7 Network Up time 98.78%
Sr.No Location / Link name Down dates Downtime ( in min)

1 Goa Inorbit internet down 1st Dec -15th Dec 2014 21600
2 Airoli Mindspace 3rd Dec 14 230
3 Hindustan Mills project office_MTNL 10 Dec 14 & 11 Dec 14 1400
4 Hyderabad Nacharam Internet link 12/Dec/14 120
5 Vadodara MPLS link down 14 Dec 14& 15 Dec 14 240
6 KRIT Hyderabad MPLS 15/Dec/14 450
7 Hindustan Mills Vodafone MPLS 19/Dec/14 410
8 Malad Mindspace 19/Dec/14 55
Total Downtime in minutes 24505

Total uptime % 98.78%
Count of Service CI
Service CI Total
Application Service 195 188
Asset Allocation Service 23 31
Backup and Restoration Service 41 30
Communication Service 66 84
Desktop Computing Service 208 217
Email Service 108 125
Infrastructure Service 2
Internet Service 84 86
Intranet Service 7
Laptop Computing Service 51 63
Mobility Service 30 24
Network Service 32 33
Printing\Scanning\Plotting Service 216 273
Process Service 66 65
Security Service 77 100
Server Service 263 269
Grand Total 1469
Request ID Submitted Date Summary Notes
Request Details : Outlook Not working, iconnect not working

INC000000016191 12/1/14 10:23 AM Report Issue
Urgency : High?
Request Details : PC is not getting started-shaf

Urgency : Medium?
Request Details : PC is not getting started-shaf

Urgency : Medium?
Request Details : win zip fle not opening/inbox full

Urgency : High?
Request Details : Moniter is not working-raj

Urgency : Medium?
Request Details : Request for new Mouse as the existing one is not w
Urgency : High?
Request Details : Unable to open IConnect- Web Dynpro error

Urgency : Medium?
Request Details : Mouse is not working

Urgency : Medium?
Request
Request Details
Details :: Need help disconnecting a drive
INC000000016199 12/1/14 11:33 AM Report Issue Hi
Urgency : Medium?
I am unable to connect to any webpage either using Safari or Google
Do I need to change any settings post my visit to Mumbai?
Request Details :: mailbox full
ofmessage, not able
INC000000016201 12/1/14 11:37 AM Report Issue Request
Urgency Details
:: Medium? On behalf Mr. G. S. Balaji - to send receive mail
Urgency Medium?
Following needs to be done -
1. Raheja screen not displayed on desktop.
INC000000016202 12/1/14 11:40 AM Report Issue 2. Mozila browser not working.
3. Updates displaying on tool bar not able to open.
Request
Request Details
4. Unable
Details :: INeed
to connect have received
laptop
to the data
through
Give card while
Lanincable
Machine of reliance-net
Domain working
please conne
see at site.
Below
INC000000016203 12/1/14 11:48 AM Report Issue My Remedy
Urgency is not working
: Medium?
Urgency : Medium?
Request Details : unable to open desktop Icons
INC000000016204 12/1/14 11:56 AM Report Issue New System:
Urgency Permanent Replacement System
: Medium?
Old Computer Name: kRP-vijaykumary-D
New Computer Name: Krp-skapatkar-L
INC000000016205 12/1/14 12:31 PM Report Issue
Asset Type:Laptop
Request Details : need to confgure mail for exchange in Mobile

Domain ID:skapatkar
Urgency
Location:: Commerzone
Medium?
Request Details
Purpose to : ID deletion
Join Domain: New from
User Group
Join .
Urgency : Medium?
Request Details : local area connetion is disconnected not able to sen

Urgency : Medium?
Request Details : MAILS TOOK HALF HOUR TO SEND EMAIL THROUGH

Urgency : Medium?
Request Details : Symantec is not updating - bangalore

Urgency : Medium?
Request Details : printer has been disconnected

Urgency : High?
Request Details : printer installation is required l & not able to login r

Urgency : Medium?
Request Details : Symantec is not updating - Hyderabad

Urgency : Medium?
Request Details : printer not connected

Urgency : High?
Request Details : presentation setup required

Urgency : Medium?
Tier 1 Tier 2 Tier 3 Service CI Location Region Site
Failure Functionality Repair Email Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Desktop Computing Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Desktop Computing Service Mumbai Corporate Office
Failure Functionality Repair Application Service Mumbai Mumbai Corporate Office
Request Hardware New Desktop Computing Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Internet Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Desktop Computing Service Bangalore Bengaluru Bengaluru - Koram
Failure Functionality Remove Server Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Application Service Mumbai Dubai Dubai
Failure Functionality Repair Email Service Mumbai Mumbai Vashi - Inorbit
Request Service Create Server Service Pune Pune Pune
Request Service Create Mobility Service Bangalore Bengaluru Bengaluru - Koram
Request Service Modify Server Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Server Service Mumbai Mumbai Vashi - Inorbit
Request Service Terminate Email Service Mumbai Goa Goa
Failure Functionality Repair Printing\Scanning\Plotting Serv Mumbai Mumbai Corporate Office
Change Server DecommisSecurity Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Communication Service Mumbai Mumbai Vashi - Inorbit

Priority Submitted By Resolution Time Resolved Time Aging
Low
Yogesh Chavan 12/1/14 12:05 PM 1 : 41 : 58 0
Low
Lata Shinde 12/1/14 12:03 PM 1 : 25 : 32 0
Low
Alok Prasad 12/1/14 12:02 PM 1 : 24 : 3 0
Low
Mary Thomas 12/1/14 11:17 AM 0 : 38 : 34 0
Low
Avadhoot Churi 12/1/14 10:52 AM 0 : 12 : 52 0
Low
Ashish Solanki 12/2/14 11:48 AM 24 : 50 : 27 1
Low
Sameer Dalvi 12/1/14 4:06 PM 4 : 58 : 8 0
Critical
N. Krishnamohan N 12/1/14 11:52 AM 0 : 29 : 17 0
Low
Preeti Chheda 12/2/14 5:28 PM 29 : 55 : 36 1
Critical
Viren Bhatia 12/2/14 10:56 AM 23 : 18 : 46 1
Low
Parking Vashi 12/1/14 1:01 PM 1 : 23 : 48 0
Critical
Aamod Mulye 12/2/14 9:35 AM 21 : 54 : 27 1
Low
Abhishek Dhuru 12/1/14 4:57 PM 5 : 9 : 47 0
Low
Srinivasan S 12/1/14 2:46 PM 2 : 49 : 53 0
Low
Pune TL 12/1/14 4:13 PM 3 : 42 : 7 0
Low
Syed Ahmed 12/1/14 1:02 PM 0 : 17 : 17 0
Low
Hetal Dave 12/1/14 4:07 PM 3 : 12 : 13 0
Low
Event Vashi 12/1/14 1:30 PM 0 : 28 : 24 0
Low
Pravin Shirke 12/1/14 5:37 PM 4 : 27 : 2 0
Low
Mumbai TL 12/1/14 6:27 PM 3 : 58 : 33 0
Low
Stephen Lasrado 12/1/14 4:21 PM 1 : 50 : 29 0
Low
Sachin More 12/2/14 9:47 AM 19 : 1 : 48 1
Medium
Mumbai TL 12/1/14 5:18 PM 2 : 32 : 54 0
Low
Stephen Lasrado 12/1/14 4:22 PM 1 : 33 : 20 0
Low
Info Vashi 12/1/14 4:42 PM 1 : 50 : 31 0
Resolution Assignee
Call Resolved? Shafullah Khan - FMS
Call Resolved? Shivdan Choudhary
Call Resolved? Raj Ganage - FMS
Call Resolved? Babu K - KRC
remove the home drive froVinay Ghadi - FMS
Call Resolved? IT Helpdesk Vashi
Call Resolved? Tushar Basutkar
djoin? Fazal Shaikh - FMS
Call Resolved? Fazal Shaikh - FMS
Done? Nagarjuna K - FMS

Request Details : I have a health issue and suffering from a severe ne
Urgency : Medium?
Request Details : printer is not working-shaf

Urgency : Medium?
Request Details : install 2020 printer, as printouts are not coming on

INC000000016218 12/1/14 3:18 PM Report Issue Request
Urgency Details
: High? : Need to Give Machine in Domain please see Below
Request Details : printouts are not coming from chandrashekhar Ch
Urgency : Medium?
New System: Permanent Replacement System
Old Computer Name: kRP-ythardeka-D
New Computer Name: Krp-sahmed-D
Asset Type:Dekstop
Request Details : Email confguration in new handset of Mr. Ramesh V
Urgency : High?
Domain ID:
Location:Pirangut
Request
Urgency Details : Symantec is not updating - Airoli
: Medium?
Urgency : Medium?
Request Details : Symantec is not updating - Sahar

Urgency : Medium?
Request Details : Symantec is not updating - Inorbit Vashi

Urgency Details : IMAC Pending.
: Medium?
Selected Item : Laptop
Request Details : New Joinee :- Nishreen Tashrifwala
DOJ :- 1-Dec-14
Request
Urgency Details : Symantec is not updating - Pune
: Medium?
Urgency : Medium?
Request Details : Symantec is not updating - Inorbit Malad

Urgency : Medium?
Request Details : Backup Failed AssetDb

Urgency : Medium?
Request Details :
INC000000016229 12/1/14 4:33 PM Report Issue malad security control room-system is not working-prathmesh
Urgency : Medium?
Request Details : system is not working-shiv Dan
Urgency : Medium?
Request Details : printer is not working for Kishore Bhatija-tushar

Urgency : Medium?
Request Details : Drivers to be installed to take a print out of Acad dr

Urgency : High?
Request Details : mouse not working

Urgency : Medium?
Request Details : System is not working, do the needful.

Urgency : Medium?
Request Details : Mails are not working.
Urgency : Medium?
Request Details : Dear Team,
Request Details : SAP NOT
INC000000016236 12/2/14 9:28 AM Report Issue Please reset hostname dueWORKING
to trust failed issue.
Urgency : High?
Old Computer Name: IMW-NUTHETI
New Computer Name: IMW-ITHELPDES-D
INC000000016237 12/2/14 10:00 AM Report Issue Domain ID: ithelpdesk.banglore@inorbit.in
Location: Bangalore-Whitefeld
Asset Type: Desktop
Request Details : Printer is not working
INC000000016238 12/2/14 10:03 AM Report Issue Purpose
Urgency to Join Domain: Due to domain trust faild re-joining domain.
: Medium?
Urgency : Medium?
Request Details : At Weigh Bridge , madhapur system key board is no
Urgency : Medium?
Request Details : I need to share Shweta Shah's folder (ex-employee
INC000000016240 12/2/14 10:17 AM Report Issue Urgency : High
Urgency : Medium?
Request Details : spam mail recieved .please check may Desktop.
Urgency : Medium?
m a severe neck pain and for the same reason would need an elevated laptop stand for my laptop at the earliest.
Laptop Computing Service Mumbai Mumbai Corporate Office
Request Hardware Add Printing\Scanning\Plotting Serv Mumbai Mumbai Corporate Office
Request Service Create Mobility Service Mumbai Mumbai Corporate Office
Failure Functionality Reroute Security Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Server Service Mumbai Mumbai Corporate Office
Failure Performance Replace Printing\Scanning\Plotting Serv Mumbai Mumbai Corporate Office
Failure Functionality Replace Desktop Computing Service Mumbai Mumbai Corporate Office
Change Server DecommisDesktop Computing Service Hyderabad Hyderabad Hyderabad
Change Server DecommisEmail Service Hyderabad Hyderabad Hyderabad
Failure Functionality Repair Desktop Computing Service Bangalore Bengaluru Bengaluru
Change Server DecommisDesktop Computing Service Hyderabad Hyderabad Hyderabad - Hardw
Failure Functionality Add Email Service Mumbai Mumbai Corporate Office

Low
Vipul Sachdeva 12/2/14 6:47 PM 27 : 51 : 19 1
Low
Hetal Dave 12/5/14 4:23 PM 97 : 24 : 6 4
Low
Vaikhari Dalvi 12/2/14 9:46 AM 18 : 28 : 32 1
Low
Vaikhari Dalvi 12/2/14 1:20 PM 21 : 58 : 19 1
Low
Pune TL 12/1/14 5:53 PM 2 : 30 : 39 0
Critical
Pradeep Chikne 12/1/14 5:22 PM 1 : 55 : 36 0
Medium
Mumbai TL 12/1/14 7:14 PM 3 : 43 : 46 0
Medium
Mumbai TL 12/1/14 5:21 PM 1 : 37 : 49 0
Medium
Mumbai TL 12/1/14 5:57 PM 2 : 11 : 23 0
Low
IT Asset 12/2/14 9:45 AM 17 : 54 : 36 1
Medium
Mumbai TL 12/1/14 6:37 PM 2 : 46 : 13 0
Medium
Mumbai TL 12/1/14 6:26 PM 2 : 25 : 30 0
Low
IT Helpdesk BKC 12/1/14 5:55 PM 1 : 23 : 50 0
Low
Low
B Satish 12/1/14 5:35 PM 0 : 59 : 46 0
Critical
Sujata Makwana 12/2/14 1:34 PM 20 : 58 : 23 1
Low
Sunil Kulkarni 12/1/14 5:49 PM 1:4:7 0
Low
Dhruva Barua 12/2/14 6:03 PM 25 : 11 : 59 1
Low
Stores Cyberabad 12/1/14 6:32 PM 1 : 27 : 16 0
Low
Reports Cyberabad 12/1/14 6:33 PM 0 : 48 : 56 0
Low
Sushant Juvekar 12/2/14 11:06 AM 1 : 37 : 47 0
Low
Sudhakaran B 12/2/14 5:59 PM 7 : 59 : 12 0
Critical
Vithal Suryavanshi 12/9/14 10:46 AM 168 : 43 : 10 7
Low
Bolisetti Srinivasan 12/2/14 3:33 PM 5 : 20 : 52 0
Low
Siddharth Chaudhary 12/2/14 3:20 PM 5 : 3 : 20 0
Low
Ashok Bodke 12/2/14 1:36 PM 3 : 12 : 11 0
Tushar Basutkar
Confrmed with user on P Shafullah Khan - FMS
Installed all the required Tushar Basutkar
Djoin Done? Pune TL - KRC
MFE Confgured on MobileMumbai TL - KRC
Call Resolved? It airoli
Call Resolved? Darshit Jain - FMS
All system Updated SucessPune TL - KRC
Call Resolved? IT Helpdesk Malad
Replaced the hard disk & iPrathamesh Gomte - FMS
Material received,? Seema Gharge - KRC
Asset Requisation form re Shafullah Khan - FMS
Done? IT Hydrabad INorbit
Old Hostname has been c Sudhakaran - FMS
shared the required folderShafullah Khan - FMS
Mailbox is full and i creat Shivdan Choudhary

Request Details : Laptop is not working
Urgency : Medium?
Request Details : Dear Shaf,
INC000000016243 12/2/14 11:11 AM Report Issue System is not working, please do the needful.
Urgency : Medium?
Request Details : printer is not working
Urgency : Medium?
Request Details : Need to add SAP FI System in Domain

Urgency : Medium?
Request Details : Outlook Issue

Urgency : High?
Request Details : Colour printout problem

Urgency : High?
Request Details : Mailbox is full.

Urgency : Medium?
Request Details : SAP - Not working, WIN ZIP FILES NOT ABLE TO OPE
Urgency : High?
Request Details : System is not working. (Malad mindsapce prism tow
Urgency : Medium?
Request Details : HP Laserjet 1022n Printer Cartage

Urgency : Medium?
Request Details : Printer no. HP laserjet 200 color M251 PCL6 connec
Urgency : Medium?
Request Details : Canon printer issue
Urgency : Medium?
Request Details : internet brower issue
Urgency : High?
Request Details : Monitor not working - UB

Urgency : Low?
Request Details : printing problem from Lx 300+ printer of weight bri

Urgency : Medium?
Request Details : display problem in monitor.

Urgency : Medium?
Request Details : monitor display is freaded.

Urgency : Medium?
Request Details : monitor display problem.

Urgency : Medium?
Request Details : paper pooling problem from ADF of canon printer.

Urgency : Medium?
Request Details : Thrust relationship error

Urgency : Medium?
Request Details : Symantec is not updating - Bangalore

Urgency : Medium?

Urgency : Medium?
Request Details : Symantec is not updating - Airoli

Urgency : Medium?
Request Details : Symantec is not updating - Sahar

Urgency : Medium?
Request Details : Symantec is not updating - Inorbit malad

Urgency : Medium?

Urgency : Medium?
Failure Functionality Repair Laptop Computing Service Mumbai Mumbai Corporate Office
Printing\Scanning\Plotting Serv Mumbai Mumbai Corporate Office
Request Software Install Application Service Mumbai Mumbai Corporate Office
Failure Functionality Add Email Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Printing\Scanning\Plotting Serv Mumbai Corporate Office
Request Software Install Internet Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Printing\Scanning\Plotting Serv Mumbai Mumbai Airoli
Failure Functionality Replace Desktop Computing Service Mumbai Mumbai Airoli
Failure Functionality Repair Desktop Computing Service Mumbai Mumbai Airoli
Failure Functionality Repair Security Service Mumbai Mumbai Corporate Office
Security Service Mumbai Mumbai Corporate Office

Low
Sanjeev Khanna 12/2/14 11:08 AM 0 : 15 : 51 0
Low
Zeelani A.K 12/2/14 3:48 PM 4 : 37 : 40 0
High
Rama Mohan T 12/2/14 12:51 PM 1 : 38 : 43 0
Low
Seema Gharge 12/2/14 11:56 AM 0 : 40 : 29 0
Low
Vivek Dalvi 12/2/14 1:50 PM 2 : 29 : 5 0
Low
Jennifer Joseph 12/2/14 4:21 PM 4 : 50 : 21 0
Low
Chandrashekhar Chalke 12/2/14 12:14 PM 0 : 39 : 22 0
Low
Rahul Gavali 12/2/14 2:53 PM 3 : 13 : 38 0
Low
Prathamesh Gomte 12/3/14 12:28 PM 24 : 8 : 5 1
Low
Mangesh Desai 12/2/14 6:48 PM 6 : 26 : 53 0
Low
Ramesh Ponnuswamy 12/2/14 5:51 PM 5 : 3 : 36 0
Low
Shahnawaz Lambe 12/2/14 3:46 PM 2 : 49 : 48 0
High
Charlu Ramesh 12/2/14 6:31 PM 5 : 29 : 53 0
Low
Shailesh Salunkhe 12/3/14 11:52 AM 22 : 36 : 1 1
Low
Kishor Vanage 12/23/14 12:07 PM 502 : 47 : 3 21
Low
Pandurang Pawar 12/4/14 12:35 PM 46 : 50 : 37 2
Low
Aditya Meshram 12/4/14 12:32 PM 46 : 47 : 4 2
Low
Sajesh Doshi 12/4/14 12:31 PM 46 : 45 : 7 2
Low
Pravin Doke 12/4/14 6:37 PM 52 : 40 : 15 2
Critical
Shabbir Kanchwala 12/2/14 3:21 PM 1 : 14 : 8 0
Medium
Mumbai TL 12/2/14 6:02 PM 3 : 20 : 24 0
Medium
Mumbai TL 12/2/14 3:51 PM 1 : 5 : 21 0
Medium
Mumbai TL 12/4/14 10:18 AM 43 : 27 : 23 2
Medium
Mumbai TL 12/2/14 5:01 PM 2 : 7 : 30 0
Medium
Mumbai TL 12/2/14 5:44 PM 2 : 47 : 3 0
Medium
Mumbai TL 12/3/14 12:30 PM 21 : 32 : 44 1
Raj Ganage - FMS
Installed SAP GUI 7.30, t Tushar Basutkar
Created another pst fles Raj Ganage - FMS
Re-joined in domain now us

Shafullah Khan - FMS
New pst created and set itShivdan Choudhary
Activate Win Zip software Raj Ganage - FMS
SMPS replaced call closed IT Helpdesk Malad
Shivdan Choudhary
Other Documents are printin

Raj Ganage - FMS
Vendor engineer attended IT Asset
Installed mozilla frefox a Tushar Basutkar
Problem with the current m

Raj Ganage - FMS
Call Resolved? Sonali Chaudhary
replaced the monitor, nowIt airoli
vendor engineer visited atIt airoli
Re-joined in domain now jen

systems updated please clBabu K - KRC
Done? P. Arun Kumar - FMS
properly updated antiviru It airoli
Antivirus Updated? Darshit Jain - FMS
IT Helpdesk Malad
Now all the systems syman

IT Helpdesk Malad
Request Details : Email issue.
Urgency : High?
Request Details : Symantec is not updating - Pune

Urgency : Medium?
Request Details : Symantec virus infected systems - Bangalore

Urgency : Medium?
Request Details : Toshiba printer not working

Urgency : High?
Request Details : DMS not working properly, pl. resolve

Urgency : Medium?
Request Details : Internet is not working

Urgency : Medium?
Request Details : System issue (Windows fle issue) - Dr. Abbas

Urgency : Low?
Request Details : Not able to login into axis bank site, gettings java e
Urgency : Medium?
Request Details : pdf fle convert to excel format

Urgency : Medium?
Request Details : Need to install network printer. transfer call to tusha

Urgency : Medium?
Request Details : mouse is not working pl. replace

Urgency : High?
Request Details : Iconnect is not working.

Urgency : Medium?
Request Details : Iconnect is not working.

Urgency : Medium?
Request Details : To create backup of PST fles

Urgency : Medium?
Request Details : LAN Cable is not working

Urgency : Medium?
Request Details : Ms word,excel fles given error while using.

Urgency : Medium?
Request Details : Display issue and system not working properly.

Urgency : Medium?
Request Details : Printer HP LaserJet 1022 installation with my PC

Urgency : High?
Request Details : SAP BW - Production Business Analyzer New Patch

Urgency : High?
Request Details : SAP BW production business anyliser - New Patch

Urgency : High?
Request Details : OpenPS installation

Urgency : Medium?
Request Details : Date Settings to be changed

Urgency : High?
Request Details : network not available

Urgency : High?
Request Details : Hotspot connectivity issue.

Urgency : High?
Request Details : Hotspot connectivity issue.

Urgency : High?
Request Details : Want to create pst fle-Mailbox full.

Urgency : High?
Failure Functionality Restart Printing\Scanning\Plotting Serv Mumbai Mumbai Corporate Office
Change Server Extend Application Service Hyderabad Hyderabad Hyderabad
Change Server DecommisInternet Service Hyderabad Hyderabad Hyderabad
Change Server DecommisApplication Service Hyderabad Hyderabad Hyderabad
Request Hardware Add Printing\Scanning\Plotting Serv Mumbai Corporate Office
Failure Functionality Repair Intranet Service Mumbai Mumbai Hindustan Mills
Failure Functionality Repair Internet Service Mumbai Mumbai Hindustan Mills
Failure Functionality No Action Backup and Restoration Servic Mumbai Mumbai Corporate Office
Request Software Upgrade Application Service Mumbai Mumbai Gigaplex
Request Software Rollback Application Service Mumbai Mumbai Corporate Office
Failure Performance Repair Desktop Computing Service Mumbai Mumbai Corporate Office
Failure Functionality Restart Network Service Mumbai Mumbai Corporate Office
Failure Performance Repair Internet Service Mumbai Mumbai Corporate Office

Critical
Kishore Bhatija 12/2/14 6:56 PM 3 : 57 : 23 0
Medium
Mumbai TL 12/3/14 10:54 AM 19 : 52 : 16 1
Medium
Mumbai TL 12/2/14 4:50 PM 1 : 42 : 28 0
Low
Anand Bachhuka 12/3/14 1:13 PM 22 : 5 : 3 1
Low
Mohan R. 12/2/14 3:50 PM 0 : 41 : 42 0
Low
Parking cyberabad 12/2/14 3:49 PM 0 : 24 : 29 0
Low
Bangalore TL 12/2/14 4:25 PM 0 : 56 : 18 0
Low
Rajesh Sadhwani 12/3/14 12:07 PM 20 : 2 : 17 1
Low
Maroju Subhashini 12/2/14 5:26 PM 1 : 7 : 30 0
Low
Nishreen Tashrifwala 12/2/14 6:22 PM 2 : 0 : 59 0
Low
Chhaya Desai 12/2/14 6:18 PM 1 : 52 : 49 0
Low
Asit Giri 12/3/14 12:21 PM 19 : 29 : 47 1
Low
Anwar Ul Haque Khan 12/3/14 12:20 PM 19 : 28 : 3 1
Low
Gracie Lobo 12/2/14 6:59 PM 2:3:1 0
Low
Prashant Rajhans 12/3/14 12:04 PM 18 : 59 : 59 1
Low
Manoj Kacha 12/2/14 7:00 PM 1 : 53 : 23 0
Low
Prabhakar Shinde 12/2/14 5:58 PM 0 : 17 : 18 0
Low
Low
Rahul Gavali 12/3/14 12:48 PM 18 : 46 : 1 1
Low
Manish Vaidya 12/3/14 6:45 PM 24 : 40 : 30 1
Low
Mandar Dabholkar 12/3/14 12:54 PM 18 : 42 : 25 1
Low
Rahul Gavali 12/3/14 12:46 PM 18 : 23 : 24 1
Low
Reena Shah 12/3/14 10:21 AM 0 : 29 : 5 0
Critical
Bhavesh Dixit 12/3/14 12:13 PM 2 : 15 : 16 0
Critical
Ravi Kolhe 12/3/14 12:16 PM 2 : 4 : 10 0
High
Nishith Bhavsar 12/3/14 12:17 PM 1 : 56 : 38 0
Restarted Wi-Fi device...N Raj Ganage - FMS
Update all system? Pune TL - KRC
The Symantec update hasSudhakaran - FMS
Disconnect Lan cable and Raj Ganage - FMS
Ram cleaned and system iShivdan Choudhary
Given right to user AD id i Tushar Basutkar
Installed required printer, Tushar Basutkar
Mouse changed.? Shivdan Choudhary
Upgrade the vpn applicati Prathamesh Gomte - FMS
Upgrade the vpn applicati Prathamesh Gomte - FMS
helped user to take backu Shafullah Khan - FMS
Resolved the LAN port iss Network Admin
reinstalled ms office, now It airoli
VGA cable changed and syShivdan Choudhary
c s nair printer connected Shafullah Khan - FMS
Sap 730 and installed SapRaj Ganage - FMS
Downgraded SAP to 7.20, tTushar Basutkar
As per user requirement installed OPEN PS in his system.

Raj Ganage - FMS
Issue Resolved.?
as per user request changRaj Ganage - FMS
LAN cable connected prope

Changed proxy settings, ex

Tushar Basutkar
Changed proxy settings, ex

Tushar Basutkar
Old pst got full, created Tushar Basutkar

Request Details : Desktop not getting started-Viraj Vaishnav.
Urgency : Medium?
Request Details : SAP attachement issue

Urgency : High?
Request Details : neet to reset outlook password of our department's

Urgency : Medium?
Request Details : neet to reset outlook password of our department's

Urgency : Medium?
Request Details : System not working.

Urgency : Medium?
Request Details : Microsoft excel not working....Urgent

Urgency : High?
Request Details : System login issue, trust relationship error.

Urgency : Medium?
Request Details : Please reset login password to below given user det
Name : K B Vishwas
Email id : kvishwas@kraheja.com
Urgency : Medium?
Request Details : Sumati Imac problem in iphotos
Urgency : Medium?
Request Details : Sumati Madam iphone 5s Sync problem after forma
Urgency : Medium?
Request Details : Sumati Iphone 6 to be confgure
Urgency : Medium?
Request Details : RCR Iphone 6 Data Transfer
Urgency : Medium?
Request Details : Shreya mac book OS problem
Urgency : Medium?
Request Details : Rhea Mobile memory to low

Urgency : Medium?
Request Details : Reception Pc problem
Urgency : Medium?
Request Details : Reception printer Problem.
Urgency : Medium?
Request Details : Business octane vendor visit on Sat

Urgency : Medium?
This computer
Request Detailsgetting very3 frequently
: 1, 2 and domain trust failed , please ch
Floor wif testing
Urgency : Medium?
Old Computer Name: IMW-smansoori-d
New Computer
Request DetailsName:
: laptopIMW-smansoori-d
mouse not working properly.
Urgency : Medium?
Domain ID: shadab.mansoori@inorbit.in
Asset Type: Desktop
Request Details : require desktop at malad
Urgency : High?
Purpose to Join Domain: Due to domain trust faild re-joining domain.
Request Details
Old Remedy call::To copy Mr. Suresh SIngaravelu's PST fles.
INC000000016134.
Urgency : Medium?
Urgency : Medium?
Request Details : Internet connectivity issue.
Urgency : Low?
Request Details : Problem related to mouse functionality.

Urgency : Medium?
Request Details : Packet drops to Malad inorbit link

Urgency : High?
Request Details : laptop slow
ACAD slow, hangs up
Microsoft Outlook slow, hangs up, need to create separate folder for
Urgency : Medium?
Failure Performance Repair Application Service Mumbai Mumbai Corporate Office
department's id
Email Service Mumbai Mumbai Corporate Office
Failure Performance No Action Application Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Desktop Computing Service Mumbai Mumbai Malad
Request Account Reset Server Service Bangalore Bengaluru Bengaluru
Failure Functionality Repair Mobility Service Mumbai Mumbai Corporate Office
Request Service Modify Mobility Service Mumbai Mumbai Corporate Office
Request Software Install Laptop Computing Service Mumbai Mumbai Corporate Office
Request Hardware Add Mobility Service Mumbai Mumbai Corporate Office
Failure Functionality Replace Printing\Scanning\Plotting Serv Mumbai Mumbai Corporate Office
Request Service Modify Communication Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Desktop Computing Service Bangalore Bengaluru
Request Hardware New Asset Allocation Service Mumbai Corporate Office
Failure Functionality No Action Email Service Mumbai Mumbai Corporate Office
Failure Functionality Restart Network Service Mumbai Mumbai Malad - Inorbit
Low
Bangalore TL 12/3/14 12:08 PM 1 : 39 : 17 0
Low
Rajendra Nakate 12/3/14 6:45 PM 8 : 14 : 29 0
Low
Salil Gokhale 12/3/14 10:38 AM 0 : 6 : 46 0
Low
Salil Gokhale 12/3/14 2:38 PM 4 : 6 : 57 0
Low
Kavita Salvi 12/3/14 1:04 PM 2 : 19 : 4 0
Low
Shailesh Utekar 12/3/14 5:01 PM 6 : 4 : 56 0
Low
Khurshid Khan 12/3/14 6:09 PM 7 : 9 : 30 0
Low
Sudhakaran B 12/3/14 12:31 PM 1 : 15 : 25 0
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
K Basu 12/4/14 1:34 PM 25 : 53 : 49 1
Low
Shadab Mansoori 12/3/14 5:21 PM 5 : 15 : 28 0
Low
Akriti Khare 12/3/14 1:06 PM 0 : 59 : 57 0
Low
Gracie Lobo 12/3/14 6:33 PM 6 : 3 : 13 0
Low
Yogesh Chavan 12/3/14 2:39 PM 2 : 3 : 34 0
Low
S S Balaji Pulagam 12/3/14 5:03 PM 4 : 25 : 5 0
Critical
IT Helpdesk Malad 12/3/14 6:47 PM 6:8:2 0
Low
Kasturi Pewekar 12/3/14 6:35 PM 3 : 49 : 29 0
Cleaned RAM, issue resolvTushar Basutkar
Confrm with user issue reRaj Ganage - FMS
IT Helpdesk - BKC
Help user to reset passworShafullah Khan - FMS
Reconnected power cable Tushar Basutkar
Ask user to Re-Start the Shafullah Khan - FMS
Rejoin kraheja domain then

Prathamesh Gomte - FMS
The password reset has b Sudhakaran - FMS
reinstall iphotos in mac? Shahnawaz Lambe - KRC
iphone 5s reinstall os? Shahnawaz Lambe - KRC
confgure the data confg Shahnawaz Lambe - KRC
Transfer the data? Shahnawaz Lambe - KRC
mac book oS reinstall? Shahnawaz Lambe - KRC
insert new Memory card? Shahnawaz Lambe - KRC
ram problem clean ram? Shahnawaz Lambe - KRC
Vendor have replaced par Shahnawaz Lambe - KRC
To check Vc Setup? Shahnawaz Lambe - KRC
tested all three floor WifI Shahnawaz Lambe - KRC
replaced the mouse, now iIt airoli
The host name has been re

Sudhakaran - FMS
New system given - IMAC IT Helpdesk Malad
Helped user to copy PST.? Shafullah Khan - FMS
LAN and Wif showing un-iShafullah Khan - FMS
Mouse Replaced working fShafullah Khan - FMS
link is up and working fn Network Admin
informed same to user an Shafullah Khan - FMS

Request Details : Need to install printer.
Urgency : Medium?

Urgency : Medium?
Request Details : Airoli Mindspace MPLS link down

Urgency : Low?

Urgency : Medium?

Urgency : Medium?
Request Details : need to install printer

Urgency : Medium?
Request Details : Install printer at sunil sing desk

Urgency : High?
Request Details : System not working.

Urgency : Medium?
Request Details : Zipped Files cannot be opened. pl install the necess

Urgency : Medium?

Urgency : Medium?
Request Details : 8th Flr - Vivaria - Projector need to be connect - Sun

Urgency : Low?
Request Details : please download dwg drawing

Urgency : Medium?
Request Details : iconnect not open

Urgency : Medium?
Request Details : unable to access View/Create/Edit “A1/A2 folder & t
INC000000016338 12/3/14 4:26 PM Report Issue Nishith Bhavsar - KRC RE: Access of "K" drive on Krahejacorp$ 4:22 P
Urgency : Medium?
Request Details : PDF ATTACHMENT CANNOT BE UPLOADED IN THE SA
Urgency : High?
Request Details : Outlook Confguration

Urgency : High?
Request Details : Printeron 7th floor Samsung ML-331x series showin

Urgency : High?
Request Details : Mails are not working,

Urgency : Medium?
Request Details : Projector screen display not going back to its origin
Urgency : High?
Request
Request Details
Details :: Could notactivation
take print error
out with Cannon Printer. PLEAS
INC000000016344 12/3/14 5:51 PM Report Issue Windows is shown in my system sin
Urgency : High?
KINDLY CHECK BEFORE ANY KIND OF DUMP / PROBLEM

PFA LINK FOR SCREENSHOT
I:\DnD\3 PERSON: System
NAME\RUPESH SUTAR\WINDOWS ERROR _ 04 12 20
Request Details is not starting
INC000000016346 12/4/14 10:13 AM Report Issue Urgency : High?
Urgency : High?
Request Details : Computer not starting.

Urgency : Medium?
Request Details : Printer not working in HR Bay
Urgency : High?
Request Details : Requirement of normal keyboard for Mohan Almal
Urgency : High?
Request Details : window does not start , booting while startup

Urgency : Medium?
Failure Performance Add Printing\Scanning\Plotting Serv Mumbai Mumbai Corporate Office
Failure Performance Reroute Network Service Mumbai Mumbai Airoli
Request Hardware New Asset Allocation Service Mumbai Mumbai Corporate Office
Request Service Create Internet Service Pune Pune Pune - NIBM
Failure Functionality Reroute Intranet Service Pune Pune Pune - NIBM
Request Service Modify Server Service Mumbai Corporate Office
Change Server DecommisEmail Service Hyderabad Hyderabad
Failure Functionality Repair Communication Service Mumbai Mumbai Corporate Office
Failure Functionality No Action Printing\Scanning\Plotting Serv Mumbai Mumbai Corporate Office
Failure Functionality Repair Desktop Computing Service Mumbai Mumbai Vashi - Inorbit
High
Shrenik Bhansali 12/3/14 4:32 PM 1 : 39 : 41 0
Medium
Mumbai TL 12/3/14 6:36 PM 3 : 40 : 59 0
Critical
IT Helpdesk Airoli 12/3/14 6:47 PM 3 : 50 : 26 0
Medium
Mumbai TL 12/3/14 3:40 PM 0 : 41 : 31 0
Medium
Mumbai TL 12/3/14 6:42 PM 3 : 40 : 13 0
Low
Rakesh Girdhar 12/3/14 4:22 PM 1:9:4 0
Low
Swapnil Shinde 12/3/14 4:30 PM 1 : 16 : 19 0
Low
Lata Shinde 12/9/14 3:20 PM 143 : 47 : 16 6
Low
Prajakta Gholap 12/3/14 6:39 PM 2 : 44 : 22 0
Medium
Mumbai TL 12/4/14 10:34 AM 18 : 39 : 22 1
Low
Low
Jayadrath Gaikwad 12/3/14 6:38 PM 2 : 22 : 16 0
Low
Arvind Bhadkumbe 12/3/14 5:06 PM 0 : 46 : 1 0
Low
Deepa Sawardekar 12/4/14 3:33 PM 23 : 7 : 16 1
Low
Umesh Tanak 12/3/14 6:40 PM 2 : 6 : 58 0
Low
Gaurav Jain 12/3/14 6:37 PM 1 : 55 : 23 0
Low
Neetu Nair 12/3/14 6:44 PM 1 : 4 : 35 0
Low
s&o cyberabad 12/3/14 6:00 PM 0 : 17 : 36 0
Low
Shantala Hegde 12/9/14 11:26 AM 137 : 39 : 1 6
Low
Low
Rupesh Suthar 12/4/14 10:35 AM 1 : 51 : 55 0
Low
Sandeep Shende 12/4/14 11:54 AM 1 : 41 : 16 0
Low
Kalpana Santhmayor 12/4/14 11:57 AM 1 : 34 : 39 0
Low
Ganesh Pandi 12/4/14 12:30 PM 2:5:3 0
Medium
Jennifer Joseph 12/4/14 1:32 PM 2 : 52 : 20 0
Low
S&O Vashi 12/4/14 1:36 PM 2 : 53 : 30 0
Installed all the required pTushar Basutkar
re installed the AV & chec Vinay Ghadi - FMS
link came up at 6:25 PM a Network Admin
With help of him problem IT Helpdesk Malad
Installed required printer. Tushar Basutkar
User will log a call in nex Tushar Basutkar
Close this call. New allo Tushar Basutkar
Winzip 18 reinstalled and Shafullah Khan - FMS
Update All System? Pune TL - KRC
Connected projector? Tushar Basutkar
Download fle and proviedSunil Kharat - FMS
Done? Sunil Kharat - FMS
As requested provided theVinay Ghadi - FMS
Adobe PDF updated to XI?Shafullah Khan - FMS
Connected his original PSTRaj Ganage - FMS
Rebooted system, restarted

Tushar Basutkar
Service restarted from Pri Mumbai TL - KRC
After Window activated onShivdan Choudhary
Power cable connected noShivdan Choudhary
User was only pressing L Tushar Basutkar
visited user printer workinShafullah Khan - FMS
As per user requirement gRaj Ganage - FMS
user login done successfulIT Helpdesk Vashi

Request Details : Government site IGRMAHARASHTRA site not workin
Urgency : Medium?
Request Details : Printer installation

Urgency : Medium?
Request Details : not able to print .

Urgency : High?
Request Details : need to check inorbit Wi-Fi if it is working properly

Urgency : Medium?
Request Details : Printer not working properly.

Urgency : Medium?
Request Details : Desktop icons issue.

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Request Details : Symantec virus infected systems - Gujarat

Urgency : Medium?
Request Details : Printer issue.

Urgency : Medium?
Request Details : data folder not appearing

Urgency : High?
Request Details : Presentation setup required

Urgency : Medium?
Request Details : Printer not working-Yukti-4th floor.

Urgency : Medium?
Request Details : system booting problem.(Airoli.bm9)

Urgency : Medium?
Request Details : Laptop creating vibrating noise besides other issues

Urgency : High?
Request Details : kindly install slim pdf version

Urgency Details : Kyocera MITA 2050 MT - NIBM printer
: Medium?
While scanning from above top cover if one or more pages scan on G
we have to again lift above cover & close the same.
Please do the needful
Request
Urgency Details
: High? : Printer Problem
Urgency : High?
Request Details : Outlook is not working.

Urgency : Medium?
Request Details : Internet is not working in Infodesk Please look in to

Urgency : Medium?
Request Details : Required access of "K" drive on Krahejacorp$

Urgency : Low?
Request Details : Unable to print salary slip, LTA claims, etc. from Icon
Urgency : Medium?
Request Details : 1020 bprinter is not working

Urgency : High?
Request Details : unable to print

Urgency : High?
Request Details : Request urgently to confgure Skype account on Pun

Urgency : High?
Failure Functionality Replace Application Service Pune Pune Pune
Failure Functionality Repair Printing\Scanning\Plotting Serv Bangalore Bengaluru Bengaluru - Hotel
Failure Functionality Repair Internet Service Mumbai Mumbai Vashi - Inorbit
Request Backup Restore Backup and Restoration Servic Mumbai Mumbai Corporate Office
Failure Functionality Repair Printing\Scanning\Plotting Serv Bangalore Bengaluru Bengaluru
Failure Functionality Replace Laptop Computing Service Mumbai Corporate Office
Failure Functionality No Action Application Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Printing\Scanning\Plotting Serv Pune Pune Pune - NIBM
Request Software Install Application Service Mumbai Mumbai Hindustan Mills
Failure Functionality Restart Printing\Scanning\Plotting Serv Mumbai Mumbai Gigaplex
Request Software Install Communication Service Mumbai Mumbai Corporate Office

Low
Kshitij Thopte 12/4/14 1:06 PM 1 : 45 : 41 0
Low
Bhakti Dalvi 12/4/14 12:27 PM 0 : 30 : 37 0
Low
Shreyas Hagadur 12/4/14 4:50 PM 4 : 46 : 10 0
Low
IT Helpdesk Vashi 12/4/14 1:40 PM 0 : 42 : 18 0
Low
Param Sampat 12/4/14 3:15 PM 1 : 14 : 36 0
Low
Mandar Totade 12/4/14 3:35 PM 1 : 28 : 19 0
Medium
Mumbai TL 12/4/14 5:09 PM 2 : 58 : 36 0
Medium
Mumbai TL 12/5/14 7:07 PM 28 : 44 : 28 1
Medium
Mumbai TL 12/4/14 6:13 PM 3 : 47 : 31 0
Medium
Mumbai TL 12/4/14 3:40 PM 1 : 8 : 52 0
Critical
Vithal Suryavanshi 12/5/14 6:49 PM 27 : 35 : 43 1
Low
Gaurav Jain 12/4/14 4:43 PM 1:9:5 0
Low
Shiftincharge Vashi 12/4/14 4:08 PM 0 : 30 : 3 0
Low
Bangalore TL 12/4/14 5:32 PM 1 : 49 : 45 0
Low
Helpdesk Airoli 12/4/14 6:35 PM 2 : 43 : 49 0
Low
Low
Sunil Rijhwani 12/4/14 5:55 PM 1 : 43 : 5 0
Low
Santosh Deshpande 12/10/14 2:18 PM 142 : 6 : 12 6
Low
Archana Kotian 12/4/14 5:35 PM 0 : 49 : 29 0
Low
Low
Info cyberabad 12/4/14 6:00 PM 1 : 6 : 57 0
Low
Mandar Totade 12/8/14 4:37 PM 95 : 9 : 29 4
Low
Shripad Pednekar 12/9/14 3:48 PM 117 : 57 : 15 5
Low
Yogesh Kavire 12/5/14 7:24 PM 24 : 38 : 52 1
Low
Yogesh Chavan 12/5/14 1:06 PM 3 : 4 : 38 0
Critical
Eesha Ahuja 12/5/14 4:16 PM 6 : 9 : 30 0
Update Java? Pratap Gaikwad - FMS
New driver downloaded and

The LAN cable has been reSudhakaran - FMS
Inorbit wif checked in all IT Helpdesk Vashi
Updated driver, issue resoTushar Basutkar
Yesterday Desktop icons eShafullah Khan - FMS
Symantec updated.? Sudhakaran - FMS
Symantec update done? it vadodara
Received Cartridge from vSonali Chaudhary
Restore all fles from previous version of restore point.

Raj Ganage - FMS
Issue Resolved.?
presentation setup done sIT Helpdesk Vashi
Printer setting done and s Shafullah Khan - FMS
formated the system, reinsIt airoli
Laptop handovered to useTushar Basutkar
As discussed with User, H Shafullah Khan - FMS
Repair scanner? Sunil Kharat - FMS
Printer setting done now us

taken verbal confrmation Vinay Ghadi - FMS
Installed sap addons then Prathamesh Gomte - FMS
now its working properly.?It airoli
Printer driver installed on Shivdan Choudhary
Installed SKYPE, confgure Tushar Basutkar

Request Details : Excel sheet hang during save. Please do the need fu
Urgency : High?
Request Details : mail not receving... mail box full

Urgency : Medium?
Request Details : System need to be format.

Urgency : Medium?
Request Details : Pages not printing (confrgure the printer on PC)

Urgency : High?
Request Details : Systeam is running very slow.

Urgency : Medium?
INC000000016384 12/5/14 11:37 AM Report Issue The Billing person at Witefeld Mr.Sreekanth (SAP ID:10002676) has
Urgency : Medium?
Urgency : Medium?
Request Details : SAP not working

Urgency : High?
Request Details : Mails from below consultants are getting rejected in
INC000000016387 12/5/14 12:23 PM Report Issue praveen@spaceinfra.biz; m.sageer@spaceinfra.biz
Urgency : Medium?
Request Details : update software in laptop
Urgency : High?
Request Details : SAP 7.2 to be installed on Apeksha’s machine

Urgency : Low?
Request Details : server is unavailable error message while opening o

Urgency : Medium?
Request Details : Symantec is not updating - Gujarat

Urgency : Medium?
Request Details : Printer not working in HR Bay
Urgency : High?
Request Details : unable to access iconnect
Urgency : Medium?
Request Details : unable to access network in system

Urgency : Medium?

Urgency : Medium?
Request
Please Details : Symantec is not updating - Airoli
Urgency : Medium?
Old Computer Name: KRB-GKRISHNA
INC000000016398 12/5/14 2:33 PM Report Issue New Computer Name: KRB-GKRISHNA-D
Urgency : Medium?
Domain ID: Gopal Krishna (gkrishna@kraheja.com)
Location: Bangalore - whitefeld
INC000000016400 12/5/14 3:29 PM Report Issue Security system
Asset Type: is not logging please do the needful.
Desktop
Urgency : Medium?
Request Details
Purpose to : Dear Shaf,
Join Domain: Due to AutoCad licence issue.
INC000000016401 12/5/14 3:30 PM Report Issue Infodesk Outlook: is
Request Details notTeam,
Dear working do on priority.
Urgency : Medium?
Please reset host name due to Desktop hardware has been swapped
Old Computer
Request DetailsName: IMW-pchoudhar-d
: Excell sheet problem plz resolve ASAP.
INC000000016402 12/5/14 4:23 PM Report Issue New Computer
Urgency Name: IMW-pchoudhar-d
: Medium?
Domain ID:
Request Details
Asset Type: : Backup failed of KRCHOBMCDB Server
Desktop
Urgency : Low?
Purpose to Join Domain: Due to Hardware Desktop has been swapped
Request
Urgency Details : System(INA7380BD3) need to add in a domain.
: Medium?
Urgency : Medium?
Request Service Modify Desktop Computing Service Bangalore Bengaluru Bengaluru - Koram
Request Service Modify Communication Service Mumbai Mumbai Vashi - Inorbit
Failure Functionality Repair Email Service Bangalore Bengaluru Bengaluru - Koram
Application Service Mumbai Mumbai Powai
Failure Performance Restart Network Service Bangalore Bengaluru Bengaluru
Failure Performance Repair Security Service Mumbai Mumbai Corporate Office
Request Account Reset Desktop Computing Service Hyderabad Hyderabad Hyderabad
Failure Functionality Repair Email Service Hyderabad Hyderabad Hyderabad
Failure Functionality Replace Application Service Pune Pune Pune - NIBM
Request Backup Modify Backup and Restoration Servic Mumbai Mumbai Corporate Office
Failure Functionality Replace Desktop Computing Service Mumbai Mumbai Malad - Inorbit
Low
Satish Naik 12/8/14 4:59 PM 78 : 48 : 27 3
Low
Praful Thakur 12/5/14 2:09 PM 3 : 52 : 22 0
Low
Goraksh Khodade 12/8/14 4:48 PM 78 : 31 : 40 3
Low
Pandurang Joshi 12/24/14 11:54 AM 457 : 32 : 39 19
Low
Narendra Babu 12/5/14 12:27 PM 1 : 29 : 50 0
Low
G Chowdary 12/5/14 7:00 PM 7 : 23 : 22 0
Low
Girish Lamba 12/5/14 4:37 PM 4 : 54 : 24 0
Low
Gaurav Jain 12/5/14 7:20 PM 7 : 7 : 39 0
Low
Sakthivel Kannan 12/6/14 11:44 AM 23 : 20 : 32 1
Low
Roshan Chopra 12/5/14 7:12 PM 6 : 45 : 21 0
Low
Apeksha Sathe 12/5/14 6:51 PM 5 : 59 : 27 0
Low
Rafya Shaikh 12/5/14 4:53 PM 3 : 46 : 31 0
Medium
Mumbai TL 12/6/14 11:47 AM 21 : 38 : 21 1
Low
Ganesh Pandi 12/5/14 6:55 PM 4 : 45 : 57 0
Low
Vijay Asolkar 12/6/14 11:49 AM 21 : 39 : 42 1
Low
Sivakumar S 12/5/14 6:59 PM 4 : 33 : 31 0
Medium
Mumbai TL 12/5/14 3:28 PM 1:1:9 0
Medium
Mumbai TL 12/5/14 7:25 PM 4 : 54 : 53 0
Medium
Mumbai TL 12/6/14 11:13 AM 20 : 40 : 4 1
Low
It Bangalore 12/5/14 7:18 PM 4:3:8 0
Low
Security Cyberabad 12/5/14 6:56 PM 3 : 26 : 22 0
Low
Info cyberabad 12/5/14 6:55 PM 3 : 24 : 11 0
Low
Gangeshwar Kawale 12/6/14 11:15 AM 18 : 52 : 19 1
Low
Sudhakaran B 12/9/14 1:10 PM 92 : 28 : 41 4
Low
Low
IT Helpdesk Malad 12/8/14 3:08 PM 51 : 49 : 9 2
Visited user desk currentl Shafullah Khan - FMS
Requested user to Move t Shafullah Khan - FMS
Now printer added on des Shivdan Choudhary
Printer board changed, no Shivdan Choudhary
Requested access has beeFazal Shaikh - FMS
reinstalled SAP 730. Issue Raj Ganage - FMS
confrimed with user now gBabu K - KRC
Uninstalled SAP 7.30, inst Tushar Basutkar
outlook is opening and woIT Helpdesk Vashi
Symantec update.? it vadodara
Printer working fne.Teste Shafullah Khan - FMS
Authentication Failed erro Shafullah Khan - FMS
network reconnected issu Babu K - KRC
Properly updated antivirusIt airoli
confgured machine to dom

IT Asset
done? IT Hydrabad INorbit
Changed in exel settin g? Sunil Kharat - FMS
The host name reseting h Sudhakaran - FMS
Backup completed successf

Fazal Shaikh - FMS
System added in a domainIT Helpdesk Malad

Old Computer Name: KRB-vnandishwara
New Computer Name: rights
KRB-vnandishwara-D
Request Details : Please provide to rejoin below hostnames to
INC000000016503 12/6/14 1:04 PM Report Issue Old Computer Name: KRB-nandakumar
Domain
Request Details ID: vnandishwara@kraheja.com
: Dear Vinay
New Computer Name: KRB-nandakumar-D
Location:
Please provide rights Bangalore
to rejoin –below
Kormangala
hostnames to domain.
Asset Type: Laptop
INC000000016504 12/6/14 1:11 PM Report Issue Domain ID: nandakumarj@kraheja.com
Purpose
Old toBangalore
Computer JoinName:
Domain: Autocad trail version found system
Location: – KRB-ppujar
Kormangala
New
AssetComputer
Type: Name: KRB-ppujar-D
Desktops
Request
Urgency Details
: Purpose: unable
Medium? to logon the system.
INC000000016505 12/6/14 1:27 PM Report Issue to Join Domain: AutoCAD trail version found system
Urgency
Request : Medium?
Urgency Details
Domain
: Medium?: Dear Team, Please reset hostname for rejoin domain
ID: ppujar@kraheja.com
Old Computer Name:
Location: IMW-arvind-d
Bangalore – Kormangala
INC000000016506 12/6/14 2:01 PM Report Issue Request Details
New Computer :
Asset Name:
Type: IMW-arvind-d
Desktops
Need to Give Machine
Purpose in Domain
to Join Domain:please seetrail
AutoCAD Below details.
version found system
Domain ID: arvind.shrivastav@inorbit.in
INC000000016507 12/6/14 2:42 PM Report Issue Location: Bangalore-Whitefeld
New System:
Thanks Permanent Replacement System
and Regards
Old Computer
Asset
Babu.kType: Name: KRP-ARAHANGDALE
Desktop
: System slow & printer connection...
INC000000016508 12/6/14 4:32 PM Report Issue New Computer KRP-ANURAG-L
Urgency : High?
Asset Type:
Purpose Laptop
to Join Domain: Due to domain trust faild re-joining domain.
Urgency : Medium?
INC000000016509 12/6/14 4:42 PM Report Issue Domain ID:
Location: Commerzone
Request Details : printouts are not coming on printer
INC000000016510 12/8/14 9:51 AM Report Issue Purpose
Urgency to Join Domain: FORMAT LAPTOP
: High?
Urgency:: Medium
Request Details : chandrashekhar chitnis comp is not working proper
Urgency : Medium?
complaint id
Request Details : Kindly ararnge Tonner for old 2525 machine at the e
INC000000016512 12/8/14 10:18 AM Report Issue Urgency
Urgency :: Medium?
High?
Request Details : vinay, in the common laptop in Finance dept we nee

Urgency : High?
Request Details : the new common laptop in Finance Dept is having b

Urgency : High?
Request Details : mail error

Urgency : High?
Request Details : unable to login to computer

Urgency : Medium?
Request Details : dear IT Confguration

Mobile Team,
INC000000016517 12/8/14 11:08 AM Report Issue Kindly
Urgencydownload
: High? below link.
https://www.dropbox.com/sh/ml7ulrzew2xx4pv/AAA09DAS9LODbYrQD
Regards,
Request Details
Vikas Vilas Pawar:
Request Details : Internet connection disconnected.
INC000000016519 12/8/14 11:28 AM Report Issue New System: Permanent Replacement System
Urgency : Medium?
High?
Old Computer Name: krp-dbagale-D
New Computer
Request DetailsName: KRP-DBAGALE-D
: Internet connection disconnected.
INC000000016520 12/8/14 11:28 AM Report Issue Asset Type:
Urgency DESKTOP
: Medium?
Domain ID:
Location: NIBM
Request Details
Purpose to : net is not
Join Domain: working
Format desktop
Urgency : High?
Urgency:: Medium
Request Details : Outlook not opened.

Urgency : High?
complaint id
Urgency : Medium?
Request Details : Laptop not working properly.
Urgency : Medium?
Request Details : Excel not working properly and font size issue.
Urgency : Medium?
Request Details : Exchange GRT Backup failed

Urgency : High?
Request Details : Unable to download.

Urgency : Medium?
Request Details : SAP, Net not working in computers at Ruby confere

Urgency : High?
Failure Functionality Repair Desktop Computing Service Mumbai Airoli
Failure Functionality Replace Printing\Scanning\Plotting Serv Pune Pune Pune - Commerzo
Failure Functionality Reroute Server Service Pune Pune Pune
Failure Functionality Add Printing\Scanning\Plotting Serv Mumbai Mumbai Corporate Office
Request Hardware New Printing\Scanning\Plotting Serv Mumbai Mumbai Corporate Office
Request Service Modify Laptop Computing Service Mumbai Mumbai Corporate Office
Request Hardware New Laptop Computing Service Mumbai Mumbai Corporate Office
Request Account Reset Server Service Bangalore Bengaluru Bengaluru - Citi Of
Request Service Create Application Service Mumbai Mumbai Corporate Office
Internet Service Mumbai Mumbai Corporate Office
Failure Functionality Replace Internet Service Mumbai Mumbai Corporate Office
Failure Functionality Restart Email Service Mumbai Mumbai Corporate Office
Failure Functionality Replace Laptop Computing Service Mumbai Mumbai Corporate Office
Failure Performance Reroute Backup and Restoration Servic Mumbai Mumbai Corporate Office
Failure Functionality Repair Internet Service Mumbai Mumbai Hindustan Mills

Low
Babu K 12/8/14 3:03 PM 49 : 59 : 15 2
Low
Babu K 12/8/14 3:05 PM 49 : 53 : 48 2
Low
Amol Sisodiya 12/6/14 4:42 PM 3 : 14 : 37 0
Low
Babu K 12/8/14 5:01 PM 50 : 59 : 55 2
Low
Sudhakaran B 12/8/14 6:18 PM 51 : 35 : 45 2
Low
Vadde Bheemaiah 12/9/14 11:00 AM 66 : 27 : 54 3
Low
Sunil Kharat 12/8/14 3:57 PM 47 : 15 : 25 2
Low
Low
Low
Aditi Nevrekar 12/10/14 5:43 PM 55 : 25 : 10 2
Low
Kalpana Santhmayor 12/8/14 5:12 PM 6 : 49 : 41 0
Low
Kalpana Santhmayor 12/10/14 3:08 PM 52 : 44 : 52 2
Low
Ramesh Sawant 12/8/14 12:32 PM 2 : 0 : 54 0
Low
Chandan MS 12/8/14 11:34 AM 0 : 50 : 17 0
Low
Satish Visapure 12/8/14 12:28 PM 1 : 19 : 23 0
Low
Vikas Pawar 12/8/14 12:52 PM 1 : 25 : 39 0
Low
Low
Low
Sunil Kharat 12/8/14 3:59 PM 4 : 29 : 15 0
Low
Nehal Shah 12/8/14 12:31 PM 0 : 55 : 35 0
Low
Satish Naik 12/8/14 6:56 PM 7 : 11 : 9 0
Low
Rajendra Raut 12/11/14 12:50 PM 73 : 4 : 9 3
Critical
Manoj Jasrapuria 12/8/14 12:26 PM 0 : 34 : 19 0
Low
Critical
G S Balaji 12/8/14 3:13 PM 3 : 9 : 45 0
Low
Tushar Parekh 12/8/14 5:10 PM 4 : 59 : 42 0
issue resolved call to be Babu K - KRC
Issue resolved call to be Babu K - KRC
removed the user duplicate

It airoli
issue resolved please clos Babu K - KRC
The host name reset has Sudhakaran - FMS
Printer Confguration don Pratap Gaikwad - FMS
Djoin Done? Sunil Kharat - FMS
Printer driver setting doneShafullah Khan - FMS
Another monitor given to user.

New monitor Details: MAKE MODEL:wipro WLT171W S/N:WLT744C01606?
Call Resolved? IT Asset
As per user request given Raj Ganage - FMS
Replace Laptop Battery . CRaj Ganage - FMS
New pst created set as a Shivdan Choudhary
password reset in AD pleasBabu K - KRC
As requested by user confRaj Ganage - FMS
fle downloaded & shared Mumbai TL - KRC
LAN cable IO port Issue. Shafullah Khan - FMS
D Join Done Sucessfully .. Sunil Kharat - FMS
Switch port changed now Shivdan Choudhary
System restarted and nowShivdan Choudhary
as there is no problem fouMumbai TL - KRC
Restarted system once.Now

Raj Ganage - FMS
we have re-executed the bVinay Ghadi - FMS
Installed Necessary updateRaj Ganage - FMS
Disconnect lan cable and reconnect back to the port.,

Raj Ganage - FMS
Call Resolved.?
Request Details : Laptop not getting started and battery problem.
Urgency : Medium?
Request Details : Unable to print

Urgency : High?
Request Details : Facing problem while opening Microsoft Excel Files.
Please do the needfull.
Urgency : High?
Request Details : I am proceeding on leave for a week and would like
Urgency : Low?
Request Details : Scaner HP Scanjet No G2410 is not working please

Urgency : High?
Request Details : WIFI connection for DND department laptop why no

Urgency : Low?
Request Details : Adobe Professional required for computer instead o

Urgency : Medium?
Request Details : common system of DND dept. on 6th floor which ha

Urgency : Medium?
Request Details : Symantec is not updating - bangalore

Urgency : Medium?
Request Details : Print is not coming from Jennifer Printer

Urgency : High?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Request Details : System not working properly. please resolve ASAP

Urgency : Medium?

Urgency : Medium?
Request Details : Symantec is not updating - Server
INC000000016546 12/8/14 3:10 PM Report Issue Please reset hostname.
Urgency : Medium?
Old Computer Name: KRB-SEETHARAMAU
New Computer Name: KRB-ARCTEAM-D
INC000000016547 12/8/14 3:35 PM Report Issue Domain ID: Gopal Krishna (gkrishna@kraheja.com)
Asset Type: Desktop
Request Details : Internet connection problem.
INC000000016548 12/8/14 3:36 PM Report Issue Purpose
Urgency to Join Domain: Due to AutoCad licence issue.
: Medium?
Urgency : Medium?
Request Details : Dear Sir,
Internet explorer is not working please do the needful.
Urgency : Medium?
Request Details : 6th Floor Canon Printer Not Working
Urgency : High?

Urgency : Medium?
Request Details : need to transffer fle on desktop

Urgency : Medium?
Request Details : sap not working

Urgency : Medium?
Request Details : outlook not working

Urgency : Medium?
Failure Functionality Repair Printing\Scanning\Plotting Serv Mumbai Mumbai Powai
Request Account Modify Email Service Mumbai Mumbai Corporate Office
Failure Performance Restart Printing\Scanning\Plotting Serv Mumbai Mumbai Corporate Office
Failure Functionality Repair Internet Service Mumbai Corporate Office
Request Software Install Application Service Mumbai Corporate Office
Failure Functionality Repair Application Service Mumbai Corporate Office
Failure Functionality Reroute Server Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Desktop Computing Service Pune Pune Pune - NIBM
Failure Functionality Restart Internet Service Mumbai Mumbai Corporate Office
Change Server Extend Application Service Hyderabad Hyderabad Hyderabad - Hardw
Change Server DecommisEmail Service Hyderabad Hyderabad Hyderabad - Hardw

Low
Jayesh Karandikar 12/8/14 6:38 PM 5 : 52 : 56 0
Critical
Roshan Chopra 12/8/14 4:58 PM 4 : 5 : 11 0
Low
Milind Hatale 12/8/14 4:54 PM 3 : 50 : 11 0
Low
Low
Anil Jambhale 12/9/14 6:44 PM 28 : 40 : 18 1
Low
Shahba Khan 12/9/14 11:47 AM 21 : 12 : 10 1
Low
Shahba Khan 12/17/14 5:25 PM 218 : 48 : 54 9
Low
Shahba Khan 12/16/14 4:17 PM 193 : 39 : 12 8
Medium
Mumbai TL 12/8/14 6:32 PM 3 : 51 : 54 0
Low
Prashant Rajhans 12/8/14 5:08 PM 2 : 25 : 18 0
Medium
Mumbai TL 12/9/14 10:21 AM 19 : 37 : 32 1
Medium
Mumbai TL 12/8/14 4:03 PM 1 : 13 : 3 0
Medium
Mumbai TL 12/8/14 6:43 PM 3 : 47 : 28 0
Medium
Mumbai TL 12/9/14 3:22 PM 24 : 22 : 51 1
Medium
Mumbai TL 12/8/14 6:40 PM 3 : 34 : 44 0
Low
Deepak Bagale 12/8/14 4:00 PM 0 : 51 : 6 0
Low
Info Vashi 12/9/14 1:20 PM 22 : 11 : 30 1
Medium
Mumbai TL 12/15/14 10:00 AM 162 : 50 : 29 7
Low
It Bangalore 12/9/14 1:11 PM 21 : 36 : 28 1
High
Robert Fernandes 12/8/14 4:50 PM 1 : 13 : 59 0
Low
Stores Cyberabad 12/8/14 4:13 PM 0 : 17 : 43 0
Low
Atul Nadkarni 12/15/14 10:07 AM 162 : 10 : 21 7
Low
Monish Goradia 12/8/14 4:42 PM 0 : 37 : 20 0
Low
Low
Low
Bolisetti Srinivasan 12/8/14 4:16 PM 0:8:5 0
Checked and confrmed wit
Printer asking for installe Shafullah Khan - FMS
Temp & prefetch fle delet Shivdan Choudhary
As requested we have incrVinay Ghadi - FMS
System restarted now canShivdan Choudhary
Confrmed wif on DND lapShafullah Khan - FMS
Call Resolved? Seema Gharge - KRC
The update is done.? Sudhakaran - FMS
Reconnect share printer.chRaj Ganage - FMS
Call Resolved? it vadodara
properly updated antivirusIt airoli
Systems symantec updateIT Helpdesk Malad
All system Updated? Pune TL - KRC
System formatted? Sunil Kharat - FMS
Call Resolved? Vinay Ghadi - FMS
The host name reset has Sudhakaran - FMS
after Laptop restarted nowShivdan Choudhary
fle copied successfully o IT Helpdesk Vashi

Request Details : attendance iconnect not working
Urgency : Medium?
Request Details : Need Information on File server and storage. email

Urgency : High?
Request Details : Monitor not working properly

Urgency : High?
Request Details : system booting problem.

Urgency : Medium?
Request Details : Convert to pdf and reduce the fle size to be able to
Urgency : High?
Request Details : Dear sir,
INC000000016560 12/8/14 5:01 PM Report Issue Outlook is not working, do the needful.
Urgency : Medium?
Request Details : ikonnect and ibm not working
Urgency : Medium?
Request Details : internet not working

Urgency Details
: Medium?: Need information on the Blackberry server upgrade
assign this call to server admin or Team lead.
Log a call with Blackberry if require to upgrade the version which will
talk to me if you need any information.
Request
Request Details
Urgency : High? :: network
Details connection not working
Dear Team,
Urgency : Medium?
Please reset hostname for rejoin domain
Old Computer Name: IMW-arvind-d
: unable to login to system
INC000000016566 12/9/14 10:41 AM Report Issue New Computer IMW-arvind-d
Urgency : Medium?
Domain ID: arvind.shrivastav@inorbit.in
INC000000016567 12/9/14 10:42 AM Report Issue Location: Bangalore-Whitefeld
Asset Type: Desktop

Request Details : MY PC IS NOT STARTING UP FROM TODAY MORNING
Urgency : High?
Purpose to Join Domain: Due to domain trust faild re-joining domain.
Request Details : Having mail issue-tushar
Urgency :: Medium?
Medium?
Request Details : unable to login in SAP
INC000000016570 12/9/14 11:07 AM Report Issue Request Details : Under mentioned request may please be attended t
Urgency : High?
- Pics do not get transferred through Bluetooth
- Faunt size needs to be increased in mail
Request
Urgency Details : Computer not starting problem - tUSHAR
: Medium?
Urgency : Medium?
Request Details : printer showing offline - not able to print

Urgency : Medium?
Request Details : not able to merge two fles

Urgency : High?
Request Details : System Working sclow

Urgency : Medium?
Request Details : Mailbox full msg unable to send receive mails

Urgency : High?
Request Details : printer is not working for Yukti Taneja

Urgency : Medium?
Request Details : keyboard not working properly.

Urgency : Medium?
Request Details : screen flickers

Urgency : Medium?
Request Details : plotter handle is broken

Urgency : Medium?
Request Details : plotter handle is broken plotter No.48

Urgency : Medium?
Change Server DecommisApplication Service Hyderabad Hyderabad Hyderabad - Hardw
Request Server Provision Server Service Mumbai Mumbai Corporate Office
Request Service Modify Application Service Mumbai Corporate Office
Failure Performance Repair Email Service Hyderabad Hyderabad Hyderabad
Failure Functionality Repair Intranet Service Mumbai Mumbai Corporate Office
Failure - Functionality Repair Internet Service Mumbai Corporate Office

rver upgrade
on which will support Exchange 2013.

Server Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Network Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Server Service Bangalore Bengaluru Bengaluru
Failure Functionality Repair Desktop Computing Service Mumbai Mumbai Powai
Failure Functionality Replace Desktop Computing Service Pune Pune Pune
Request Service Modify Email Service Mumbai Corporate Office
Request Hardware New Desktop Computing Service Mumbai Mumbai Airoli

Low
Low
Kaustubh Amberkar 12/23/14 5:03 PM 360 : 31 : 40 15
Low
Rakesh Girdhar 12/9/14 11:24 AM 18 : 50 : 39 1
Low
Chetan Kudmethe 12/10/14 9:30 AM 40 : 44 : 45 2
Low
Low
Low
Geeta Khatri 12/8/14 6:55 PM 1 : 12 : 28 0
Low
S S Balaji Pulagam 12/8/14 6:57 PM 1:6:5 0
Low
Kaustubh Amberkar 0:0:0 -41982
Low
Yogesh Awasarkar 12/9/14 12:08 PM 17 : 24 : 30 1
Low
Premanand Pujar 12/9/14 10:55 AM 0 : 13 : 41 0
Low
Sudhakaran B 12/10/14 10:15 AM 23 : 32 : 24 1
Low
Rajesh Nair 12/11/14 6:58 PM 56 : 0 : 25 2
Critical
Low
Apeksha Sathe 12/9/14 12:28 PM 1 : 21 : 19 0
Critical
Pratyush Vyas 12/9/14 3:51 PM 4 : 39 : 4 0
Low
Preeti Israni 12/9/14 12:41 PM 1 : 29 : 11 0
Low
Gracie Lobo 12/9/14 1:13 PM 1 : 49 : 19 0
Low
Parmitta Mane 12/9/14 3:54 PM 3 : 47 : 11 0
Low
Nibm Support 12/9/14 12:57 PM 0 : 26 : 56 0
Low
Low
Bangalore TL 12/9/14 4:28 PM 2 : 39 : 48 0
Low
Dayaram Singh 12/10/14 3:12 PM 25 : 13 : 29 1
Low
Mamtha Kotian 12/9/14 4:41 PM 2 : 40 : 44 0
Low
Low
Vaikhari Dalvi 0:0:0 -41983
As requested provided theVinay Ghadi - FMS
As per user requirement saRaj Ganage - FMS
Go to the internet setting Shivdan Choudhary
Go to the internet option Shivdan Choudhary
Vinay Ghadi - FMS
Switch port changed and nShivdan Choudhary
Call Resolved? Sudhakaran - FMS
System delivered on site -Shafullah Khan - FMS
Visited user desk Call Aut Shafullah Khan - FMS
As per user request resolvRaj Ganage - FMS
Prabhu printer setting donShafullah Khan - FMS
After Saving word excel f Raj Ganage - FMS
Upate 1 Gb Ram? Pratap Gaikwad - FMS
All mails moved to other pShivdan Choudhary
Installed all the required Tushar Basutkar
replaced the keyboard, noIt airoli
power cord changed workiShafullah Khan - FMS
Call Resolved? Seema Gharge - KRC
Seema Gharge - KRC

Request Details : Emails not received on outllok.
Urgency : High?

Urgency : Medium?

Urgency : Medium?
Request Details : Engineering related DVD does not open.
INC000000016586 12/9/14 2:58 PM Report Issue Additional Printer confguration required.
Urgency : Medium?
Urgency : Medium?

Urgency : Medium?
Request Details : Excell Sheet Not Opening.

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Request Details : Old System Type: Original Assigned System
Old Computer
Request Details Name:KRP-BDHAL-D
: Nikhil Mehta's printouts are not coming on canon m
INC000000016593 12/9/14 3:30 PM Report Issue New Computer Name: KRP-STOCk6
Urgency : Medium?
Asset Type: Desktop
Request Details : on canon machine printouts are not coming
INC000000016594 12/9/14 3:31 PM Report Issue New System
Urgency Type: Permanent Replacement System
: High?
Old Computer Name: KRP-HP
New Computer Name: KRP-BDHAL-D
Asset Type: Desktop
Request Details : can not read pdf fle flash to be installed message a
Domain ID:
Urgency
Location:: NIBM
High?
Request Details
Purpose to : Keyboard
Join Domain: space
Give barnew
to user button is not working.
system
Urgency : Low?
Urgency : Medium?
Request Details : screen saver problem
Urgency : Medium?
Request Details : Mouse left button not working properly. Requested f

Urgency : High?
Request Details : 7th floor Auditors SAP connection are removed & no
Urgency : High?
Request Details : Install printer at sunil sing desk

Urgency : High?
Request Details : mails are not working properly

Urgency : Medium?
INC000000016603 12/9/14 5:41 PM Report Issue Printing is not functioning in Parking office, do the needful.
Urgency : Medium?
Request Details : HDD failure and show error and system not booting
Urgency : Low?
Request Details : System not working properly. please provide new.

Urgency : Medium?
Request Details : Windows not updated.

Urgency : Medium?
Request Details : Install googlr crome

Urgency : Medium?
Request Details : Not receiving mails in inbox,

Urgency : High?
INC000000016609 12/10/14 10:22 AM Report Issue Mails are not working, please do the needful.
Urgency : Medium?
Failure Functionality Repair Desktop Computing Service Mumbai Mumbai Vibgyor Towers
Change Server DecommisPrinting\Scanning\Plotting Serv Hyderabad Hyderabad Hyderabad
Failure Functionality Replace Desktop Computing Service Pune Pune Pune - NIBM
Failure Functionality Repair Email Service Mumbai Corporate Office

Low
Satish Naik 12/9/14 4:00 PM 1 : 6 : 10 0
Medium
Mumbai TL 12/9/14 6:19 PM 3 : 24 : 35 0
Medium
Mumbai TL 12/9/14 3:46 PM 0 : 48 : 38 0
High
Mahesh Rathod 12/17/14 6:50 PM 195 : 51 : 53 8
Medium
Mumbai TL 12/9/14 6:13 PM 3 : 12 : 38 0
Medium
Mumbai TL 12/9/14 5:48 PM 2 : 42 : 47 0
Low
Rami Reddy 12/9/14 3:25 PM 0 : 19 : 6 0
Medium
Mumbai TL 12/9/14 6:00 PM 2 : 51 : 55 0
Medium
Mumbai TL 12/15/14 9:58 AM 138 : 47 : 25 6
Critical
Low
Low
Sunil Kharat 12/9/14 5:59 PM 2 : 27 : 8 0
Low
Deepak Rathod 12/9/14 5:12 PM 1 : 21 : 42 0
Low
Akshay Chopra 12/10/14 1:58 PM 21 : 36 : 42 1
Critical
J. Cleetus 12/9/14 5:10 PM 0 : 27 : 27 0
Low
Sajesh Doshi 12/10/14 3:10 PM 21 : 52 : 42 1
Low
Sunil Bhosale 12/9/14 6:09 PM 0 : 49 : 3 0
Low
Swapnil Shinde 12/11/14 6:11 PM 48 : 42 : 49 2
High
Budhaji Morgaonkar 12/9/14 5:52 PM 0 : 12 : 38 0
Low
Low
Hasan Ayubi 12/31/14 10:27 AM 520 : 42 : 51 22
Low
Bisworanjan Dhal 12/10/14 12:54 PM 18 : 54 : 50 1
Low
Kapil Tondon 12/11/14 12:59 PM 42 : 57 : 28 2
Low
Yogesh Chavan 12/10/14 10:06 AM 0 : 31 : 7 0
Low
Nishreen Tashrifwala 12/10/14 1:11 PM 3:8:8 0
Low
Housekeeping cyberabad 12/10/14 12:32 PM 2 : 10 : 8 0
Help and informed user toShafullah Khan - FMS
updated systems please clBabu K - KRC
Installed new DVD RW. Now user able to view DVDs.

Raj Ganage - FMS
Call Resolved.?
Symantec is up to date. R IT Helpdesk Malad
All system Updated .? Pune TL - KRC
System In Domain? Sunil Kharat - FMS
Call Resolved? Vikas Gupta - ISPL
LAN cable connected prope

Printer installed on insta Shivdan Choudhary
Connected lan cable issueTushar Basutkar
all approval received call Seema Gharge - KRC
Replaced system? Sunil Kharat - FMS
Windows updated on laptoShivdan Choudhary
restart Outlook once and re-enter user name and password.

Raj Ganage - FMS
Issue Resolved.?

Request Details : Monitor display is fluctuating & not getting start.
Urgency : High?
Request Details : MS excel wrkg slow

Urgency : High?
Request Details : outlook not working properly

Urgency : Medium?
Request Details : On 6th floor - Makarand kale
INC000000016613 12/10/14 10:43 AM Report Issue his laptop is not working kindly resolve this matter urgently
Urgency : High?
Request Details : Some Icon is not working
Urgency : Medium?
Request Details : laptop is not working

Urgency : Medium?
Request Details : computer was not started on Monday 08/12/2014. b

Urgency : Medium?
Request
Request Details
Details :: Sap confgration to be re done.
Urgency : High?
Need to Give Machine in Domain please see Below details.
Request Details : ms outlooks Inbox is full
Urgency : Medium?
Old Computer Name: KRP-AKOLTE
New Computer Name: KRP-AKOLTE-D
INC000000016619 12/10/14 11:07 AM Report Issue Asset Type: DESKTOP
Domain
Request ID:
Details : I recevied the FTP from consultant JSW, kindly grant
INC000000016620 12/10/14 11:07 AM Report Issue Location:
Urgency : Pirangut
High?
Purpose
Request to Join Domain:
Details : Printer Trust relationship failed.
confrger.Previosly connected printer was rem
INC000000016621 12/10/14 11:09 AM Report Issue Urgency : Medium?
Urgency : High?
Request Details : Internet not working at Ivory Meeting room at 7th fl
Please do the needfull
Urgency : High? : HP Laserjet9040mfp Xerox machine printer problem
Request Details
INC000000016623 12/10/14 11:20 AM Report Issue While giving print some portion of the print doesn't come on the pape
Urgency : High?
Request Details : wif service for archtects from Pune site, sitting in M
Urgency : High?
Request Details : Required to install ME-Admin software to connect w

Urgency : High?
Request Details : LAN and internet connectivity problem in the Meetin

Urgency : High?
Request Details : I am not able to give prints. I think the printer has g
Urgency : High?
Request Details : A3 & A4 Printer need to assign to PC.

Urgency : High?
Request Details : CPU Power Button not working

Urgency : High?
Request Details : Active Desk Top problem,
computer restart and hang in between,
can not copy fle on CD
Urgency : High?
Request Details : 8th office floor printer needs to be connected in my
Urgency : High?
Request Details : Engg Store PC is not working properly need to repla

Urgency : Medium?
Request Details : Kindly update "Business Explore SAP BW 3.x

Urgency : High?
Request Details : internet not getting connected

Urgency : High?
Request Details : M A Admin software for remote access is to be insta

Urgency : High?
Failure Functionality Replace Asset Allocation Service Pune Pune - Inorbit
Failure Functionality Repair Email Service Pune Pune Pune - Inorbit
Failure Functionality Add Email Service Pune Pune Pune - Inorbit
Request Service Modify Internet Service Mumbai Mumbai Corporate Office
Failure Functionality Reroute Network Service Mumbai Mumbai Corporate Office
Failure Functionality Restart Printing\Scanning\Plotting Serv Pune Pune Pune - Inorbit
Failure Functionality Repair Desktop Computing Service Pune Pune - Inorbit
Failure Performance No Action Internet Service Mumbai Mumbai Corporate Office

Low
soh pune 12/10/14 4:44 PM 6 : 10 : 44 0
Low
Kavita Salvi 12/10/14 2:13 PM 3 : 34 : 23 0
Low
LPOfficer pune 12/10/14 11:59 AM 1 : 16 : 0 0
High
Virendra Kelaskar 12/10/14 6:17 PM 7 : 34 : 32 0
Low
Mandar Totade 12/10/14 6:22 PM 7 : 38 : 7 0
High
Makarand Kale 12/10/14 6:16 PM 7 : 30 : 56 0
Low
Ashok Bodke 12/10/14 6:21 PM 7 : 35 : 11 0
Low
Neelam Chaubey 12/10/14 2:12 PM 3 : 25 : 2 0
Low
Amit Devrukhkar 12/10/14 12:00 PM 1 : 7 : 25 0
Low
Sunil Kharat 12/10/14 4:45 PM 5 : 38 : 45 0
Low
Vineet Gawankar 12/10/14 3:13 PM 4 : 5 : 35 0
Low
Nandkishor Jartare 12/10/14 3:23 PM 4 : 13 : 11 0
Low
Milind Hatale 12/10/14 6:20 PM 7 : 0 : 15 0
Low
Rajesh Chaurasia 12/15/14 10:38 AM 119 : 18 : 3 5
Critical
Meena Gulekar 12/10/14 12:26 PM 1 : 3 : 55 0
Low
Shailesh Nalawade 12/10/14 2:11 PM 2 : 48 : 8 0
Low
Salil Gokhale 12/10/14 6:18 PM 6 : 54 : 11 0
Low
Vinay Patil 12/10/14 2:10 PM 2 : 36 : 4 0
Low
Ravindra Mehetre 12/10/14 4:47 PM 4 : 45 : 40 0
Low
Sudha Deepak 12/10/14 6:01 PM 5 : 43 : 28 0
Low
Datta Salunkhe 12/10/14 2:08 PM 1 : 34 : 59 0
Low
Suresh Patil 12/10/14 3:24 PM 2 : 41 : 41 0
Low
helpdesk Pune 12/17/14 2:52 PM 169 : 53 : 40 7
Low
Dinanath Dalvi 12/10/14 6:27 PM 5 : 27 : 1 0
Low
Subhash Raje 12/10/14 3:32 PM 1 : 53 : 49 0
Low
Ameya Oak 12/10/14 3:15 PM 1 : 16 : 55 0
Replaced Monitor? IT Helpdesk Pune - IMPL
Pst Scanned? IT Helpdesk Pune - IMPL
SMPS changed and systemShivdan Choudhary
Created new PSt? IT Helpdesk Pune - IMPL
System in domain? Sunil Kharat - FMS
Download zip fle from FTPRaj Ganage - FMS
LAN cable and internet ac Shivdan Choudhary
There was very poor signalTushar Basutkar
LAN connectivity providedShivdan Choudhary
Restart Print spooler? IT Helpdesk Pune - IMPL
REpair oprating system t IT Helpdesk Pune - IMPL
Uninstalled SAP 7.30, Inst Tushar Basutkar
The government site which user accessing.

it expires when it is not in use.Internet working fne?
Copied AA admin softwareRaj Ganage - FMS

Request Details : Printer Canon iR3245 not working properly
Urgency : High?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Request Details : installation of printer on system.

Urgency : Medium?
Request Details : Symantec virus infected systems -Gujarat

Urgency : Medium?
Request Details : internet access problem.

Urgency : Medium?
Request Details : I connect is not working.

Urgency : Medium?
Request Details : I connect is not working, web dynpro error.

Urgency : Medium?
Request Details : Outlook is not working.

Urgency : Medium?
Request Details : Excel fle is not save in sharing folder.

Urgency : Medium?
Request Details : outlook is not working.

Urgency : Medium?
Request Details : Printing issue from I connect portal.

Urgency : Medium?
Request Details : i'm unable to access the network folder of Mohin Si
INC000000016652 12/10/14 3:24 PM Report Issue please help me ugently.
Urgency : High?
Request Details : Bldg.06 BMS computer still not working properly
Urgency : Medium?
Request Details : mail box is full, do the needful.

Urgency : Medium?
Request Details : DMS fle uploading is not functioning in security sys

Urgency : Medium?
Request Details : not able to send receive mail

Urgency : Medium?
Request Details : not able to send receive mail

Urgency : Medium?
Request Details : Print from the Track mode document is not coming
Urgency : High?
Request Details : Printer not working.
INC000000016659 12/10/14 4:11 PM Report Issue Please change the same as this is a continousl issue
Urgency : High?
Request Details : windows does not start, restart while booting
Urgency : Medium?
Request Details : 7000 printer is not working

Urgency : High?
Request Details : goraksh comp is not working, few fles are not open
Urgency : Medium?
Printing\Scanning\Plotting Serv Mumbai Corporate Office
Failure Functionality Repair Intranet Service Mumbai Mumbai Powai
Failure Performance Repair Intranet Service Mumbai Mumbai Corporate Office
Failure Performance Repair Email Service Mumbai Powai - Raheja Vih
Failure Functionality Repair Application Service Mumbai Mumbai Powai
Failure Functionality Restart Email Service Mumbai Mumbai Powai
Failure Functionality Add Server Service Mumbai Mumbai Corporate Office
Failure Performance Repair Desktop Computing Service Pune Pune Pune
Change Server DecommisEmail Service Mumbai Mumbai Vashi - Inorbit
Low
Rajendra Malap 12/10/14 7:25 PM 4 : 53 : 28 0
Medium
Mumbai TL 12/11/14 12:52 PM 22 : 20 : 15 1
Medium
Mumbai TL 12/10/14 2:42 PM 0 : 6 : 37 0
Medium
Mumbai TL 12/11/14 4:00 PM 25 : 22 : 27 1
Medium
Mumbai TL 12/10/14 6:02 PM 3 : 19 : 16 0
Medium
Mumbai TL 12/10/14 6:21 PM 3 : 34 : 43 0
Medium
Jayesh Kadam 12/10/14 3:20 PM 0 : 29 : 14 0
Medium
Mumbai TL 12/10/14 4:53 PM 2:2:4 0
Low
Suhas Ambade 12/10/14 3:22 PM 0 : 30 : 13 0
Low
Jeetendra Gupta 12/10/14 3:52 PM 0 : 58 : 15 0
Low
Nisha Tiwari 12/10/14 3:55 PM 1 : 0 : 52 0
Low
Ganesh Ekad 12/10/14 4:12 PM 1 : 16 : 27 0
Low
Sadanand Patole 12/10/14 3:53 PM 0 : 56 : 57 0
Low
Ashish Redkar 12/10/14 4:07 PM 1 : 10 : 16 0
Low
Low
Sunil Kulkarni 12/10/14 4:29 PM 1:5:8 0
Low
Riyaz Pinjari 12/10/14 6:21 PM 2 : 54 : 55 0
Low
Vishal Vanga 12/10/14 7:02 PM 3 : 34 : 1 0
Low
Low
Ert Vashi 12/10/14 4:25 PM 0 : 25 : 36 0
Low
Housekeeping Vashi 12/10/14 4:26 PM 0 : 26 : 12 0
Low
Ananya Bhat 12/12/14 7:05 PM 50 : 56 : 23 2
Low
Hetal Dave 12/15/14 6:56 PM 122 : 44 : 50 5
Low
Low
High
Shivdan Choudhary
Done? Hyderabad TL - KRC
Viruses remove.? it vadodara
Upgrade the ssl vpn applicPrathamesh Gomte - FMS
Reinstalled internet expl Prathamesh Gomte - FMS
Rconfgured the outlook prPrathamesh Gomte - FMS
Reconfgured the sharing fPrathamesh Gomte - FMS
Restart the outlook & pro Prathamesh Gomte - FMS
Installed primo pdf then d Prathamesh Gomte - FMS
As per user request given full access on said folder.

Raj Ganage - FMS
Issue Resolved.?
Repair os then problem h Pune TL - KRC
Checked printer in IT roo Tushar Basutkar
deleted temp fles successIT Helpdesk Vashi
Vendor Engineer replace thRaj Ganage - FMS

Request Details : Need Wif Connection on laptop.
Urgency : Medium?
Request Details : system power on problem.

Urgency : Medium?
Request Details : Hindustan Mills link down

Urgency : Medium?
Request Details : Mouse left click is not working

Urgency : Medium?
Request Details : Kindly add tushar parekh's printer on my PC.

Urgency : Medium?
Request Details : Engineering Billing "common folder is not opening

Urgency : High?
Request Details : download fle

Urgency : High?
Request Details : My share folder not working properly, even not able
Urgency : Medium?
Request Details : Engineering Billing common folder unable to open.

Urgency : High?
Request Details : Taxbase SW not working

Urgency : Medium?
Request Details : Printer is not working for Dipali Bhanushali At dept

Urgency : Medium?
Request Details : outlook required passward.

Urgency : High?
Request Details : Printer Not working at 8th floor all work stuck becau
Urgency : High?
Request Details : Printer Not working for 6th Floor Engineering. Pls. c
Urgency : High?
Request
Request Details
Details :: Unable to browse.
INC000000016678 12/11/14 10:54 AM Report Issue Dear Team,
Urgency : Low?
I am unable to access the "Contracts Folder" from I drive.
At the time of clcking of this folder system shows the message Acces
INC000000016679 12/11/14 10:57 AM Report Issue Request you to provide the access for open this folder from I drive.
Request Details : Computer not starting- Windows problem.

Urgency :: Medium?
Medium?
Request Details : CD Player not opening . Pl. do the neeful.

Urgency : High?
Request Details : Mails not coming.

Urgency : High?
Request Details : Connectivity Problem- Amazon Conf.Room-6th Floor

Urgency : High?

Urgency : Medium?

Urgency : Medium?
Request Details : Outlook problem (mails were automatically get save

Urgency : Medium?
Request Details : mail box error

Urgency : High?
Request Details : not able to send receive mails

Urgency : Medium?
Request Details : unable to print from Iconnect

Urgency : Medium?
Failure Performance Add Internet Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Network Service Bangalore Bengaluru Bengaluru
Failure Functionality Replace Desktop Computing Service Mumbai Mumbai Sahar
not opening.
Communication Service Mumbai Corporate Office
Failure Functionality Repair Server Service Mumbai Corporate Office
Request Account Reset Email Service Mumbai Mumbai Corporate Office
Request Service Modify Desktop Computing Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Email Service Mumbai Dubai Dubai
Failure Performance Repair Email Service Mumbai Mumbai Corporate Office
Request Account Reset Email Service Mumbai Mumbai Vashi - Inorbit
Request Software Install Printing\Scanning\Plotting Serv Bangalore Bengaluru Bengaluru - Koram

Low
Prashant Kurakul 12/10/14 5:55 PM 0 : 46 : 19 0
Low
Vilas Shirke 12/12/14 6:41 PM 49 : 28 : 38 2
Low
Bangalore TL 12/11/14 4:33 PM 23 : 20 : 36 1
Low
Satish Kamtekar 12/10/14 7:09 PM 1 : 53 : 25 0
Low
Reshma Raval 12/10/14 6:29 PM 0 : 40 : 7 0
Low
Low
Jayada Waingankar 12/11/14 12:45 PM 18 : 24 : 15 1
Low
Sameer Darne 12/11/14 2:42 PM 4 : 38 : 37 0
Low
Low
Jayantibhai Lad 12/11/14 12:53 PM 2 : 40 : 8 0
Low
Low
Dhanendra Lolge 12/11/14 12:56 PM 2 : 36 : 9 0
Low
Pandurang Joshi 12/11/14 3:06 PM 4 : 41 : 23 0
Low
Umesh Tanak 12/11/14 1:23 PM 2 : 47 : 3 0
Low
Harsh Kothari 12/11/14 1:11 PM 2 : 17 : 10 0
Low
Naresh Vispute 12/12/14 11:55 AM 24 : 57 : 28 1
Low
Deepak Mehra 12/13/14 12:39 PM 49 : 39 : 21 2
Low
Rita Punjabi 12/11/14 3:04 PM 3 : 51 : 27 0
Critical
Viren Bhatia 12/13/14 12:19 PM 48 : 53 : 9 2
Critical
Sanjay Satale 12/15/14 12:20 PM 96 : 46 : 0 4
Low
Low
Low
Suresh Babu 12/11/14 6:33 PM 6 : 49 : 37 0
Low
Avadhoot Churi 12/11/14 1:10 PM 1 : 18 : 1 0
Low
Ert Vashi 12/11/14 1:04 PM 0 : 32 : 43 0
Low
Nisha Sukesh 12/11/14 1:16 PM 0 : 32 : 34 0
With TL Confrmation given Wi-FI connection on his Laptop.
Raj Ganage - FMS
Call Resolved.?
Call Resolved? Network Admin
New Mouse given - call cl Darshit Jain - FMS
Tushar parekh printer inst Shivdan Choudhary
Shivdan Choudhary
fle shared with user? Mumbai TL - KRC
Outlook password reset anShivdan Choudhary
connected 5th floor printeShafullah Khan - FMS
Issue already resolved, co Tushar Basutkar
Confrmed with server theShafullah Khan - FMS
help user to move data in Shafullah Khan - FMS
User was sending 2 mails Tushar Basutkar
authenticated outlook wi IT Helpdesk Vashi
resintalled SAP ADDON is Babu K - KRC

Request
Request Details
Details :: outlook not working.
DEAR TEAM,
Urgency : Medium?
Please reset host name for domain re join.
Old Computer Name: KRB-SREEKANTH
: NeedKRB-BILLING-D
to be change the operating system windows x
Urgency : Medium?
INC000000016693 12/11/14 2:30 PM Report Issue Asset Type: Desktop
Urgency : Medium?
Purpose
Details Dueistonot
: Symantec AutoCad licence
updating issue.
- Hyderabad
INC000000016694 12/11/14 2:34 PM Report Issue Urgency
Urgency :: Medium?
Medium?

Urgency : Medium?
Request Details : pl set up wif connection
Urgency : Medium?
Urgency : Medium?

Urgency : Medium?
Request Details : Need to be replacement of system from Mujawar

Urgency : Medium?
Request Details : computer mouse problem

Urgency : Medium?
Request Details : Getting problem while doing expot in excel

Urgency : High?
Request Details : Need to install Data Card at SEZ gate security.

Urgency : Medium?

Urgency : Medium?
Request Details : pc working slow hang while opening fles

Urgency : Medium?
Request Details : Site has been blocked for the user KRIT-VREDDY-L, h
Urgency : Medium?
Request Details : not able to print one document

Urgency : Medium?
Request Details : laptop battery backup problem.

Urgency : Medium?
Request Details : Printer toner problem

Urgency : High?
Request Details : Winzip Activation.

Urgency : Medium?
Request Details : battery backup problem

Urgency : Medium?
Request Details : VGA Port connectivity problem

Urgency : Medium?
Request Details : 2GB RAM is faulty -DDR2, so please replace the 2GB
Urgency : Medium?
Request Details : Kindly provide Backup
INC000000016714 12/11/14 4:35 PM Report Issue F:\ bills reg\bills tracker
Urgency : High?
Request Details : PC is running slow, gets hang & gets shutdown by i
Urgency : High?
Request Details : Pl install vamodkar printer

Urgency : Medium?
em windows xp to windows 7.
Application Service Mumbai Mumbai Metal Box
Failure Functionality Repair Desktop Computing Service Mumbai Mumbai Metal Box
Failure Functionality Repair Communication Service Mumbai Mumbai Vashi - Inorbit
Failure Functionality Repair Laptop Computing Service Mumbai Mumbai Airoli
Failure Performance Replace Laptop Computing Service Pune Pune pune
Failure Functionality Reroute Laptop Computing Service Pune Pune pune
Failure Performance No Action Backup and Restoration Servic Mumbai Mumbai Corporate Office

Low
Sreenivas C 12/11/14 3:22 PM 2 : 35 : 45 0
Low
Janardan Mayekar 0:0:0 -41985
Low
It Bangalore 12/11/14 6:21 PM 4 : 10 : 2 0
Medium
Mumbai TL 12/11/14 6:13 PM 3 : 42 : 9 0
Medium
Mumbai TL 12/11/14 3:30 PM 0 : 55 : 52 0
Medium
Mumbai TL 12/11/14 6:08 PM 3 : 29 : 12 0
Low
Milind Dhande 12/11/14 5:35 PM 2 : 52 : 34 0
Medium
Mumbai TL 12/11/14 6:30 PM 3 : 46 : 12 0
Medium
Mumbai TL 12/11/14 6:25 PM 3 : 39 : 5 0
Low
Mohit Adelkar 12/11/14 5:57 PM 3:5:5 0
Low
Ramesh Sawant 12/11/14 5:48 PM 2 : 51 : 15 0
Low
Madhavi Harchekar 12/11/14 5:49 PM 2 : 52 : 51 0
Low
Arun Kumar 12/11/14 3:32 PM 0 : 33 : 19 0
Low
Chandran Raja 12/11/14 4:36 PM 1 : 12 : 16 0
Low
Parking Vashi 12/11/14 4:37 PM 1 : 11 : 45 0
Low
Arun Kumar 12/11/14 4:13 PM 0 : 43 : 30 0
Low
Hara Prasad 12/11/14 4:14 PM 0 : 37 : 56 0
Low
Ramesh Ingale 12/16/14 5:58 PM 122 : 18 : 27 5
Low
Milind Sawant 12/30/14 5:30 PM 457 : 44 : 31 19
Low
Tabrez Shaikh 12/11/14 5:51 PM 2 : 0 : 20 0
Low
Sudhesh Nair 12/12/14 2:05 PM 22 : 13 : 22 1
Low
Sudhesh Nair 12/15/14 3:53 PM 96 : 1 : 22 4
Low
Alfaz Attar 12/23/14 11:32 AM 283 : 19 : 29 12
Low
Low
Sanjeev Sharma 12/12/14 3:01 PM 22 : 22 : 20 1
Low
Milind Dhande 12/11/14 7:02 PM 1 : 21 : 42 0
Sonali Chaudhary
The new host name has beSudhakaran - FMS
Symantec update is done.Sudhakaran - FMS
symantec antivirus updateIT Helpdesk Vashi
All system updated? Pune TL - KRC
Replaced the system & con

Printer spares received fr Sonali Chaudhary
Replaced Battery then pr Pune TL - KRC
Update all driveres ..? Pune TL - KRC
explained user saved fle Shafullah Khan - FMS
Network share hp laserjet Shivdan Choudhary

Request Details : Computer is not working properly. Problem of sendi
Urgency : High?
Request Details : Need to get my Java version updated for DMS

Urgency : Medium?
Request Details : printing problem at 6th floor

Urgency : High?
Request Details : Battery back up for Laptop very poor

Urgency : High?
Request Details : Demo connecting laptop to projector in Vivaria mee

Urgency : High?
Request Details : Not able to open attachments.
INC000000016722 12/12/14 10:58 AM Report Issue I get a message saying create a digital signature whenever I try to op
Urgency : High?
Request Details : update the Ms office format
Urgency : High?
Request Details : Some photos and fles are not opening properly.
Urgency : Medium?
Request Details : laptop is not booting

Urgency : Medium?
Request Details : Taxbase program not working

Urgency : High?
Request Details : system starting problem.

Urgency : Medium?
Request Details : Internet not starting

Urgency : Low?
Request Details : Internet not starting.

Urgency : Low?
Request Details : unable to get Texation mails

Urgency : Medium?
Request Details : Monitor is blinking plz check else replace with anoth
Urgency : High?
Request Details : Nacharam Link down

Urgency : High?
Request Details : unable to print from vivarea meeting room on 8th fl

Urgency : High?
Request Details : connecting laptop to projector in vivarea meeting ro

Urgency : High?
Request Details : unable to open ZIP folder

Urgency : High?
Request Details : Please noteisthat

Symantec mails sent- Bangalore
not updating from a.jalan@acrestyle.
Urgency : Medium?
Can you please check whether this id has been blocked or the mails a
Mr Ashish Jalan informs that mails sent from the above id are getting
Request Details : Printer in Billing Dept. HP Laser Jet 3005 not workin
INC000000016739 12/12/14 3:02 PM Report Issue Black shade is coming.
Urgency
Urgency :: High?
High?
Urgency : Medium?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Failure Functionality Repair Printing\Scanning\Plotting Serv Mumbai Mumbai Metal Box
Failure Functionality Repair Laptop Computing Service Pune Pune Pune
Failure Functionality Repair Laptop Computing Service Bangalore Bengaluru Bengaluru
Failure Functionality Repair Desktop Computing Service Mumbai Mumbai Gigaplex
Failure Functionality Replace Desktop Computing Service Pune Pune Pune
Request Hardware Add Communication Service Mumbai Mumbai Corporate Office
Failure Functionality Replace Printing\Scanning\Plotting Serv Mumbai Corporate Office

Low
Shailesh Sawant 12/12/14 12:01 PM 18 : 7 : 33 1
Low
Prince Mathew 12/11/14 6:36 PM 0 : 40 : 14 0
Low
Vinayak Pawar 12/12/14 12:30 PM 2 : 50 : 51 0
Low
Santosh Gholap 12/30/14 1:06 PM 435 : 16 : 21 18
Low
Mangdiya Joseph 12/12/14 1:02 PM 2 : 11 : 22 0
Low
Joy Haldankar 12/12/14 2:07 PM 3 : 8 : 54 0
Low
Madhavi Harchekar 12/13/14 12:05 PM 24 : 48 : 37 1
Critical
Shabbir Kanchwala 12/12/14 12:42 PM 1 : 20 : 1 0
Critical
Amlan Chakraborty 12/12/14 12:13 PM 0 : 49 : 19 0
Low
Anil Lund 12/22/14 2:12 PM 242 : 47 : 39 10
Low
Bhanwar Singh 12/12/14 7:12 PM 7 : 44 : 43 0
Low
Geeta Khatri 12/12/14 12:41 PM 1 : 9 : 19 0
Low
Aditi Nevrekar 12/12/14 12:39 PM 1:7:1 0
Low
Arvindakshan Nair 12/12/14 1:21 PM 1 : 39 : 4 0
Low
Deepak Kodmur 12/12/14 3:35 PM 3 : 28 : 22 0
Critical
Low
Low
Low
Medium
Mumbai TL 12/12/14 6:27 PM 3 : 33 : 16 0
Low
Lakshmynarayanan N. K. 12/23/14 12:04 PM 261 : 5 : 5 11
Low
Medium
Mumbai TL 12/12/14 4:49 PM 1 : 45 : 47 0
Medium
Mumbai TL 12/12/14 6:43 PM 3 : 25 : 43 0
Medium
Mumbai TL 12/12/14 4:47 PM 1 : 25 : 52 0
Medium
Mumbai TL 12/12/14 6:39 PM 3 : 13 : 38 0
Now user is able to retrie Shafullah Khan - FMS
Java version 7 reinstalled Shivdan Choudhary
Call Resolved? Pune TL - KRC
successfully done demo con

Raj Ganage - FMS
Change default viewer to Raj Ganage - FMS
Hi Laptop checked for diskBabu K - KRC
Change Browser setting.Check on never dial connection.

Raj Ganage - FMS
Issue Resolved.?
Disconnect LAN Cable and Reconnect it properly.

Raj Ganage - FMS
Call Resolved.?
Password resetted by HelpShafullah Khan - FMS
Replaced Monitor Then pr Pune TL - KRC
user is able to get mail f Vinay Ghadi - FMS
Replace Toner. Now Black Raj Ganage - FMS
done? P. Arun Kumar - FMS

Urgency : Medium?
Request Details : printing problem in iconnect

Urgency : High? : Bishundev Prasad, Manager – Engineering has been
Request Details
INC000000016746 12/12/14 3:35 PM Report Issue Please arrange to issue him a desktop. Also confgure / transfer his e
Urgency : Medium?
Request Details : Unable to access fles
Urgency : High?
Request Details
Request Details :: Dear
painter not working
Team,
Urgency : High?
Please reset host name.
Old Computer Name: KRB-GKRISHNA-D
: VAT &KRB-GKRISHNA-D
Octroi site not working
Urgency : High?
Request Details : Can not print from Printer Cannon ir2525 8th Floor
INC000000016751 12/12/14 4:53 PM Report Issue Asset Type: Desktop
Urgency : Medium?
Purpose
Details Due is
: Keyboared tonot
domain trust failed.
working
INC000000016752 12/12/14 5:00 PM Report Issue Urgency : Medium?
Urgency : Medium?
Request Details : Unable to use vodafone dongle.

Urgency : Medium?
Request Details : need to copy data on desktop from DVD

Urgency : Medium?
Request Details : Wireless down at Airoli MIndspace

Urgency : High?
Request Details : Engg FM PC Internet not working.

Urgency : Medium?
Request Details : taxbase software not working

Urgency : High?
Request Details : mail box is full

Urgency : High?
Request Details : google crome not working & winzip

Urgency : Medium?
Request Details : LAPTOP screen displaying half and other half is bla
Urgency : High?
Request Details : CRT moniter is not working properly,screen fluctuat

Urgency : Medium?
Request Details : loading cartridge in plotter

Urgency : Medium?
Request Details : moniter is not working of Mr.Samir Dharne-6th floor

Urgency : High?
Request Details : Datacard not working

Urgency : Low?
Request Details : KRIT park MPLS link packet drops issue

Urgency : High?
Request Details : pls change the catridge

Urgency : Medium?
Request Details : screen goes black every 5 min

Urgency : High?
Request Details : System need to add in a domain.

Urgency : Medium?
Request Details : Print Connection HP 1022-Not available

Urgency : Medium?
Failure Functionality Repair Email Service Mumbai Mumbai Hindustan Mills
Failure Functionality Repair Internet Service Mumbai Mumbai Airoli
Failure Functionality Reroute Internet Service Pune Pune - Inorbit
Request Software Upgrade Application Service Mumbai Corporate Office
Failure Functionality Replace Desktop Computing Service Mumbai Mumbai Hindustan Mills
Request Hardware Repair Printing\Scanning\Plotting Serv Mumbai Mumbai Corporate Office
Request Service Create Desktop Computing Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Network Service Hyderabad Hyderabad Hyderabad
Failure Functionality Repair Server Service Mumbai Mumbai Malad - Inorbit

Medium
Mumbai TL 12/12/14 5:58 PM 2 : 29 : 28 0
Low
Shreya Rungta 12/12/14 6:29 PM 2 : 58 : 38 0
Low
Bisnudev Prasad 12/13/14 12:23 PM 20 : 48 : 15 1
Low
Rupali Surve 12/12/14 6:30 PM 2 : 10 : 0 0
Low
Lata Shinde 12/12/14 7:08 PM 2 : 46 : 59 0
Low
Lata Shinde 12/12/14 7:07 PM 2 : 42 : 40 0
Low
Sudhakaran B 12/15/14 10:45 AM 65 : 56 : 25 3
Low
Shankar Gawde 12/12/14 7:06 PM 2 : 13 : 15 0
Low
Neetu Nair 12/12/14 6:31 PM 1 : 30 : 30 0
Critical
Kamlesh Sampat 12/13/14 12:21 PM 18 : 24 : 59 1
Low
Critical
IT Helpdesk Airoli 12/13/14 5:03 PM 2 : 42 : 50 0
Low
helpdesk Pune 12/15/14 11:28 AM 44 : 18 : 37 2
Low
Bhavik Gandhi 12/15/14 6:53 PM 9 : 27 : 40 0
Low
Low
Navin Mangaonkar 12/15/14 12:17 PM 1 : 28 : 8 0
Low
Ketan Shah 12/19/14 9:34 AM 94 : 41 : 2 4
Low
T Loni 12/15/14 4:46 PM 5 : 43 : 26 0
Low
Meena Gulekar 12/16/14 12:17 PM 25 : 11 : 9 1
Low
Low
Mukund Joshi 12/15/14 12:19 PM 0 : 34 : 4 0
Critical
Hyderabad TL 12/17/14 11:16 AM 47 : 18 : 4 2
Low
Maroju Subhashini 12/15/14 2:14 PM 2 : 10 : 13 0
Low
Rupali Surve 12/26/14 3:40 PM 267 : 15 : 36 11
Low
IT Helpdesk Malad 12/16/14 11:02 AM 22 : 30 : 35 1
Low
Jeetendra Shirole 12/15/14 6:33 PM 5 : 54 : 44 0
Replaced the uplink cableNetwork Admin
Internet setting changed? IT Helpdesk Pune - IMPL
Application was updated f Tushar Basutkar
Replaced the CRT monitor Prathamesh Gomte - FMS
imac form given to asset aShivdan Choudhary
Reinstalled Printer drivers Raj Ganage - FMS

Request Details : mangesh deshpande's laptop is not working
Urgency : Medium?
Request Details : Laptop of Mr. Valecha - not starting up.

Urgency : High?
Request Details : unable to take print properly in PDF fle voda bill
Urgency : High?
Request Details : Need to update Adobe Acrobat Reader and update fl

Urgency : High?
Request Details : unable to open below link
http://mmr.digitaledition.in/396149/CIR/CIR15.12.2014#page/1/1
Urgency : Medium?
Request Details : Unable to print and use internet
Urgency : Medium?
Request Details : Need to be upgrade java version & outlook usernam

Urgency : Medium?
Request Details : DMS is not working.

Urgency : Medium?
Request Details : DMS link is not working

Urgency : Medium?
Request Details : Unable to fnd old bookmarks in chrome

Urgency : Medium?
Request Details : SAP is not working. (S B. Gaikwad - KRC system)

Urgency : Medium?
Request Details : unable to open website www.ozoneurbana.com

Urgency : Medium?
Request Details : Unable to use internet(showing webpage expired er

Urgency : Low?
Request Details : Keyboard not working

Urgency : Medium?

Urgency : Medium?
Request Details : Outlook is not working

Urgency : Medium?
Request Details : The printer is not working fne. some time it does n
Urgency : High?
Request Details : Slow opening of MY Computer tab.
INC000000016789 12/15/14 4:54 PM Report Issue Print Screen tab on keyboard not working.
Urgency : High?
Request Details : mouse is not working properly
Urgency : Medium?
Request Details : hard disk not ditected in my pc

Urgency : Medium?
Request Details : I have issue with Adobe my fles are not opening
Urgency : Medium?
Request Details : Contact Folder of Ms.Preeti Chheda - General Manag

Urgency : High?
Request Details : Canon 3300 Printer located on 7th Floor has started
Urgency : High?
Request Details : Printer issue - Yukti taneja

Urgency : Medium?
Request Details : Email Problems

Urgency : High?
Request Details : My KRC account as well as Gmail has suddenly stop

Urgency : Medium?
Request Software Upgrade Application Service Mumbai Corporate Office
Request Service Modify Internet Service Bangalore Bengaluru Bengaluru
Request Software Install Application Service Mumbai Mumbai Malad
Request Software Install Application Service Mumbai Mumbai Malad - Mindspace
Request Software Install Application Service Mumbai Malad - Mindspace
Failure Functionality Repair Internet Service Bangalore Bengaluru Bengaluru - Koram
Change Server DecommisEmail Service Mumbai Mumbai Vashi - Inorbit
Failure Functionality Repair Printing\Scanning\Plotting Serv Mumbai Mumbai Sahar
Request Hardware New Desktop Computing Service Mumbai Mumbai Metal Box
Failure Functionality Restart Desktop Computing Service Pune Pune Pune
Request Service Modify Email Service Mumbai Mumbai Corporate Office

High
Critical
Pradeep Chikne 0:0:0 -41989
Low
Deepak Rathod 12/15/14 6:00 PM 2 : 32 : 29 0
Low
Param Sampat 12/15/14 6:34 PM 3 : 1 : 44 0
Low
Sivakumar N 12/17/14 7:25 PM 51 : 46 : 4 2
Low
Apeksha Sathe 12/15/14 5:13 PM 1 : 24 : 52 0
Low
Vinay Bhandari 12/15/14 4:52 PM 0 : 53 : 8 0
Low
Umeshkumar Lakade 12/15/14 4:45 PM 0 : 44 : 53 0
Low
Abhay Sawant 12/15/14 4:53 PM 0 : 52 : 38 0
Low
Ananya Bhat 12/15/14 5:25 PM 1 : 22 : 59 0
Low
Low
Nawaz Ahmed 12/16/14 12:46 PM 20 : 30 : 12 1
Low
Subhash Raje 12/15/14 4:50 PM 0 : 27 : 17 0
Low
Suchita Band 12/15/14 6:51 PM 2 : 5 : 30 0
Low
Vishal Vanga 12/15/14 6:41 PM 1 : 52 : 8 0
Low
s&o cyberabad 12/15/14 5:12 PM 0 : 19 : 29 0
Low
Chandana Yeshwantrao 12/17/14 4:07 PM 47 : 14 : 37 2
Low
Praveen Mathur 12/16/14 11:05 AM 18 : 10 : 45 1
Low
Mohammad Ahmad 12/15/14 6:36 PM 0 : 49 : 51 0
Low
Nibm Support 12/16/14 12:42 PM 18 : 26 : 6 1
Low
Sanjay Singh 12/16/14 11:25 AM 1 : 31 : 47 0
Low
Ravindra kulkarni 12/16/14 7:04 PM 8 : 57 : 33 0
Low
Low
Critical
S. G. Thakurdesai 12/16/14 4:49 PM 6 : 15 : 18 0
Low
Namrata Kumar 12/16/14 5:27 PM 6 : 42 : 34 0
Rebooted laptop, logged inTushar Basutkar
Ranjit Chavan
as per user requirement uRaj Ganage - FMS
Provided the access? Vinay Ghadi - FMS
Call Resolved? Prathamesh Gomte - FMS
Installed JAVA version 7 Prathamesh Gomte - FMS
Copied old chrome profle Tushar Basutkar
Removed Proxy setting.Now

Raj Ganage - FMS
Turned off flter keys, iss Tushar Basutkar
Temp & prefetch fle dele Shivdan Choudhary
Replaced the mouse from P

brathamesh Gomte - FMS
Restart the system then Pune TL - KRC
Shared Ms.Preeti Chheda'sTushar Basutkar
Vendor engineer came andTushar Basutkar

Request Details : Not able to open the contents in CD.
Urgency : Medium?
Request Details : Need to map a colleagues folder on my PC. Please s

Urgency : High?
Request Details : PC not working

Urgency : High?
Request Details : Bag Park printer not working properly

Urgency : High?
Request Details : Please provide access to P:\Architect and REIT folde

Urgency : Medium?
Request Details : Pc is getting restarted again and again

Urgency : Medium?
Request Details : PC is is getting restarted automatically.

Urgency : Medium?
Request Details : Printer is not working.

Urgency : Medium?
Request Details : WinZip is not working.

Urgency : Medium?
Request Details : Network connection not available in printer Canno

Urgency : High?
Request Details : TIN NSDL site not working, require to submit TDS re
site address :-https://tin.tin.nsdl.com/
Request submitting on behalf for user Lakshman madgundi.
Urgency : High?
Request Details : mouse not working properly.
Urgency : Medium?
Request Details : system not started--windows update error--shivdan

Urgency : Medium?
Request Details : Mail receiving problem.

Urgency : High?
Request Details : Want to check emails through web server.

Urgency : Medium?
Request Details : System very very slow.............

Urgency : High?
Request Details : network problem. (airoli.bm4)

Urgency : Medium?
Request Details : Unable to take print out / pdf through primo pdf
Urgency : Medium?
Request Details : laptop working very slow and browsing issue.

Urgency : Medium?
Request Details : Cartridge need to be replace

Urgency : Medium?
Request Details : Laptop issue.

Urgency : Medium?
Request Details : mozila frefox installed to access internet not workin

Urgency : High?
Request Details : HP Scanjet G2410 is not working properly please do

Urgency : High?
Request Details : Difficulty in data card network
Urgency : Medium?
Request Details : Request for Mouse & Keyboard Replacement of Rec
Urgency : Medium?
Request Details : Hello,
INC000000016828 12/16/14 5:39 PM Report Issue Digital Certifcate needs to be reinstalled.
Urgency : High?
Failure Performance Replace Desktop Computing Service Pune Pune Pune - Inorbit
Failure Performance Reroute Printing\Scanning\Plotting Serv Pune Pune Pune - Inorbit
Failure Functionality Repair Printing\Scanning\Plotting Serv Mumbai Mumbai Hindustan Mills
Failure Functionality Repair Application Service Mumbai Mumbai Hindustan Mills
Request Service Modify Internet Service Pune Pune Pune - Inorbit
Failure Functionality Replace Desktop Computing Service Mumbai Mumbai Gigaplex
Failure Performance Repair Desktop Computing Service Pune Pune Pune
Failure Functionality Replace Internet Service Mumbai Mumbai Airoli
Failure Functionality Replace Application Service Mumbai Mumbai Corporate Office
Request Service Create Communication Service Mumbai Mumbai Corporate Office
Failure Functionality Replace Desktop Computing Service Bangalore Bengaluru Bengaluru

Low
Aamod Mulye 12/16/14 5:45 PM 6 : 2 : 21 0
Low
Low
info pune 12/16/14 12:43 PM 0 : 39 : 28 0
Low
info pune 12/16/14 6:17 PM 6 : 12 : 22 0
Low
Ajusha Jayan 12/16/14 5:34 PM 5 : 14 : 47 0
Low
Low
Ravi Sivanesan 12/24/14 11:39 AM 190 : 53 : 57 8
Low
Manish Kothari 12/16/14 1:44 PM 0 : 54 : 49 0
Low
Anup Chakrabortty 12/16/14 2:21 PM 1 : 31 : 18 0
Low
Low
Vishal Kulkarni 12/17/14 12:19 PM 21 : 21 : 25 1
Low
Fakhre Azam 12/17/14 5:27 PM 26 : 16 : 54 1
Low
Vandana Tripathi 12/16/14 5:09 PM 1 : 39 : 12 0
Low
Satish Naik 12/16/14 4:50 PM 0 : 54 : 23 0
Low
Vandana Yermalkar 12/17/14 6:47 PM 26 : 45 : 0 1
Low
Abdul Shaikh 12/16/14 6:16 PM 2 : 13 : 9 0
Low
Helpdesk Airoli 12/16/14 5:51 PM 1 : 46 : 44 0
Low
Shabib Zaidi 12/16/14 7:07 PM 3 : 0 : 42 0
Critical
Rahul Mahajan 12/16/14 4:47 PM 0 : 36 : 6 0
Critical
Critical
Nandlal Rohira 12/16/14 4:47 PM 0 : 34 : 29 0
Low
Shrenik Bhansali 12/17/14 9:32 AM 17 : 8 : 45 1
Low
Anil Jambhale 12/26/14 10:16 AM 233 : 40 : 45 10
Low
Milind Dhande 12/16/14 7:09 PM 1 : 53 : 13 0
Low
Bangalore TL 12/17/14 12:37 PM 19 : 1 : 1 1
Low
Niraj Khatri 12/17/14 5:25 PM 23 : 46 : 57 1
Mapped required folder, \\ Tushar Basutkar
Replaced cable then prob IT Helpdesk Pune - IMPL
Restart printer? IT Helpdesk Pune - IMPL
Pc restarted for windows uTushar Basutkar
Call Resolved? Shahnawaz Lambe - KRC
Reconfgured the HP 1022 Prathamesh

p Gomte - FMS
Update the WinZip patch tPrathamesh Gomte - FMS
Disconnect Lan Cable and reconnect it back to the port.

Raj Ganage - FMS
Call Resolved.?
issue in website and licen IT Helpdesk Pune - IMPL
System restarted for wind Shivdan Choudhary
Webmail access ,issue resShivdan Choudhary
Delet Temp fle? Pune TL - KRC
Unblocked popup, issue reTushar Basutkar
call Resolved? Raj Ganage - FMS
Installed data card, issue Tushar Basutkar
Call Resolved? IT Helpdesk - BKC
Reinstalled application andTushar Basutkar

Request Details : My wi-f has suddenly stopped working since yester
My system does not support call-logging. for Sonali Jain
Urgency : Medium?
Request Details : add colour printer
Urgency : Medium?
Request Details : Desktop Mouse not working

Urgency : Medium?
Request Details : Laptop issue.

Urgency : Medium?
Request Details : Mouse is not working properly, drag and drop and s
Urgency : Medium?
Request Details : Old Computer Name: IMW-pchoudhar-d
New Computer
: MouseIMW-pchoudhar-d
is not working properly.
Urgency : Medium?
Domain ID: priyanka.choudhary@inorbit.in
Asset Type: Desktop
Request Details : I need to update Adobe PDF New version as im not
INC000000016836 12/17/14 11:09 AM Report Issue Extention: 4886
Purpose
Urgency to Join Domain: Due to domain trust fail re-joining domain.
: High?
Urgency : Medium?
Request Details : Laptop over hitting for server team vinay Ghadi
Urgency : Medium?
Request Details : Internet not working

Urgency : High?
Request Details : PC not getting started.

Urgency : Medium?
Request Details : Packet drops to Airoli Mindspace

Urgency : Medium?
Request Details : Engg Office Printer not working. pls check.

Urgency : Medium?
Request Details : Communication system not working properly.

Urgency : Medium?
Request Details : Communication system not working properly.

Urgency : Medium?
Request Details
this:issue
Please
onarrange to Mr.
install Rupee symbol to my desk
INC000000016844 12/17/14 12:27 PM Report Issue I am writing behalf of Thakurdesai.
Urgency : High?
From Morning he his Laptop is not working properly.
He having a problem to operate the Laptop.
Request you to resolve the same on priority basis.
Request Details : Outlook is not working. Not receiving mails since to
INC000000016846 12/17/14 12:45 PM Report Issue With Rgds.,
Urgency : High?
Naresh Vispute
Urgency : Medium?
Request Details : PDF FILES CONVERT IN TO EXCEL AND SEND
Urgency : High?
Request Details : On behalf of Mr. G. S. Balaji -
INC000000016848 12/17/14 1:36 PM Report Issue Not able to submit/send any document in website by using internet o
Urgency : Medium?
Request Details : bluetooth not working
Urgency : Medium?
Request Details : laptop working slowely.

Urgency : High?
Request Details : Printer (Engg. Billing) HP Laser Jet 3005 not working
Urgency : High?
Request Details : Pls note that Ms. Munira Tinwalla, is having a major
INC000000016852 12/17/14 3:14 PM Report Issue Kindly look into the matter on urgent basis
Urgency : High? : Need a access to common drive

Request Details
Urgency : Medium?
Request Details : need to install Data card at #B9

Urgency : Medium?
Failure Performance Reroute Network Service Mumbai Mumbai Corporate Office
Failure Functionality Remove Printing\Scanning\Plotting Serv Pune Pune - Inorbit
Failure Functionality Repair Desktop Computing Service Mumbai Mumbai Malad - Inorbit
Failure Functionality Repair Laptop Computing Service Mumbai Mumbai Airoli
Request Hardware Repair Printing\Scanning\Plotting Serv Mumbai Corporate Office
Request Server Provision Server Service Mumbai Corporate Office
Change Server DecommisApplication Service Hyderabad Hyderabad

Low
Low
Yogesh Chavan 12/17/14 10:54 AM 0 : 57 : 26 0
Low
Ranjit Chavan 12/17/14 12:09 PM 1 : 36 : 36 0
Critical
Urvi Aradhya 12/18/14 9:34 AM 22 : 43 : 48 1
Low
Jayesh Shah 12/17/14 5:28 PM 6 : 30 : 23 0
Low
Mahesh Pawar 12/17/14 5:30 PM 6 : 31 : 2 0
Low
Sudhakaran B 12/18/14 12:47 PM 25 : 48 : 14 1
Low
Akansha Kapil 12/17/14 2:50 PM 3 : 41 : 7 0
Low
Server Admin 12/31/14 4:40 PM 341 : 20 : 45 14
Low
Low
Sanjay Satale 12/17/14 1:52 PM 2 : 28 : 23 0
Low
Low
helpdesk Pune 12/17/14 2:53 PM 2 : 57 : 48 0
Low
Low
Low
Anandrao Rane 12/17/14 3:29 PM 3 : 1 : 47 0
Critical
Naresh Vispute 12/17/14 6:00 PM 5 : 16 : 11 0
Low
Suresh Babu 12/17/14 6:23 PM 5 : 37 : 41 0
Low
Vijay Mestry 12/17/14 2:28 PM 1 : 33 : 59 0
Critical
Aamod Mulye 12/17/14 3:27 PM 1 : 50 : 45 0
Low
Ranjeeta Potpose 12/18/14 4:51 PM 26 : 16 : 7 1
Low
Suresh Patil 12/17/14 6:27 PM 3 : 32 : 29 0
Low
Critical
Sunaina Rajbhar 12/17/14 6:29 PM 3 : 14 : 24 0
Low
Ambika Mathur 12/19/14 3:05 PM 47 : 43 : 25 2
Low
Ramakrishna Oruganti 12/17/14 4:40 PM 1 : 9 : 44 0
Windows update was being confgured.

Tushar Basutkar
windows update completed successfully.?
link is working fne.? Network Admin
Remove paper then probl Pune TL - KRC
Windows update was being

Tushar Basutkar
Confrmed from user IssueShafullah Khan - FMS
fles converted & shared wMumbai TL - KRC
Temp fles cleanup done.s Shafullah Khan - FMS
Problem resolved by vendoTushar Basutkar
window update done workiShafullah Khan - FMS

Request Details :
Request Details : Printer not confguredSystem
@ widow not activated .........
INC000000016856 12/17/14 3:32 PM Report Issue New System: Permanent Replacement
Urgency : Medium?
Old Computer Name: KRP-HP(WORKGROUP)
New Computer Name: KRP-ALQAMAK-D
INC000000016857 12/17/14 3:35 PM Report Issue Asset Type: DESKTOP
Domain
Request ID:
Details : Printer confgure my desktop ................issue resolv
INC000000016858 12/17/14 3:36 PM Report Issue Location:
Urgency : Commerzone
Medium?
Purpose
Details : printer New user join.
installation require
INC000000016859 12/17/14 3:43 PM Report Issue Urgency :: Medium?
Medium?
Urgency
Request Details : Need access to printer attached to Satish naik desk

Urgency : Medium?
Request Details : Need to install printer attached to Snaik's system.

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Request Details : mails does not send and receive

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Request Details : Symantec virus infected systems - Gujarat

Urgency : Medium?
Request Details : Kindly arrange to install PrimoPDF on the laptop giv
This is required to convert PO in PDF format
Urgency : High?
Request Details : the printer not connected
Urgency : Medium?
Request Details : mail box is full please move in my PST As soon as p

Urgency : Medium?
Request Details : request you to load Iconnect.

Urgency : High?
Request Details : Auto cad revit is not loaded at the time of loading A
Urgency : High?
Request Details : MFE NOT WORKING & MAIL BOX FULL

Urgency : Medium?
Request Details : System Problem

Urgency : High?
Request Details : cant login to iconnect

Urgency : Medium?
Request Details : Internet is not working properly

Urgency : High?
Request Details : Need access to network folder.

Urgency : Medium?
Request Details : Excel sheet error

Urgency : High?
Request Details : Outlook Mailbox Full

Urgency : Medium?
Request Details : I am not receiving e mails from vendor ID
INC000000016882 12/18/14 11:54 AM Report Issue kalpesh@lightlabs.in
Urgency : Medium?
Request Details : internet browsing error
Urgency : Medium?
Failure Performance Reroute Printing\Scanning\Plotting Serv Pune Pune - Commerzo
Request Service Create Email Service Pune Pune Pune
Request Software Upgrade Application Service Mumbai Mumbai Corporate Office
Request Service Create Mobility Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Email Service Pune Pune Pune

Low
Uma Gadavarthi 12/17/14 4:16 PM 0 : 43 : 45 0
Low
Sunil Kharat 12/19/14 10:25 AM 42 : 49 : 25 2
Low
Milind Nikale 12/17/14 4:23 PM 0 : 47 : 9 0
Low
Milind Nikale 12/17/14 4:04 PM 0 : 20 : 31 0
Low
Parmeshwar Bade 12/17/14 5:29 PM 1 : 43 : 20 0
Low
Dhanendra Lolge 12/18/14 9:40 AM 17 : 53 : 1 1
Medium
Mumbai TL 12/17/14 6:00 PM 2 : 11 : 46 0
Medium
Mumbai TL 12/17/14 6:21 PM 2 : 26 : 9 0
Low
Medium
Mumbai TL 12/17/14 7:18 PM 3 : 20 : 11 0
Medium
Mumbai TL 12/17/14 6:34 PM 2 : 32 : 51 0
Medium
Mumbai TL 12/17/14 6:10 PM 2 : 4 : 52 0
Low
Milind Hatale 12/17/14 7:09 PM 2 : 50 : 0 0
Low
Sandeep Kapatkar 12/17/14 6:02 PM 1 : 5 : 32 0
Low
Santosh Pawar 12/17/14 6:04 PM 1 : 3 : 20 0
Low
Prashant Mirlekar 12/23/14 2:43 PM 141 : 14 : 13 6
Low
Low
Low
Sanjay Satale 12/19/14 9:30 AM 23 : 18 : 35 1
Low
Santosh Mahadik 12/19/14 11:03 AM 24 : 17 : 59 1
Low
Anil Jambhale 12/19/14 9:35 AM 22 : 47 : 22 1
Critical
Low
Low
Balasaheb Alange 12/18/14 5:11 PM 5 : 32 : 29 0
Low
Milind Dhande 12/19/14 12:09 PM 24 : 15 : 11 1
Low
Gracie Lobo 12/18/14 5:45 PM 5 : 46 : 35 0
Djoin Done? Vinay Ghadi - FMS
Installed required printer Tushar Basutkar
Symantec is now up to da IT Helpdesk Malad
symantec antivirus updateIT Helpdesk Vashi
Update all system? Sunil Kharat - FMS
Virus removed.? it vadodara
Primo pdf installed on de Shivdan Choudhary
Printer connectivity done?Sunil Kharat - FMS
Move mails in pst? Sunil Kharat - FMS
setting now user is able t Shafullah Khan - FMS
mfe confgured? Mumbai TL - KRC
Added network folder in loTushar Basutkar
Call Resolved? Pune TL - KRC
User cleared cache fles, Tushar Basutkar

Request Details : Not getting 'Update' option while opening any exce
Urgency : Medium?
Request Details : Internet issue.

Urgency : Medium?
Request Details : Printer issue not able to print

Urgency : High?
Request Details : Axis Bank site was not working for IFT, expecting la
Urgency : High?

Urgency : Medium?
Request Details : System not starting.

Urgency : Medium?
Request Details : browser need to be updated

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Request Details : System is not working

Urgency : Medium?
Request Details : Printer to be connected . -- Completed by Mr. Tusha

Urgency : Medium?
Request Details : unable to open outlook,word,excel fles.

Urgency : Medium?

Urgency : Medium?
Request Details : Error in loading windows in Mr. Yasin Virani's PC due

Urgency : High?
Request Details : Vendor creation attachment document error

Urgency : High?
Request Details : CEMS software not working (G Langhe)

Urgency : Medium?
Request Details : hp deskjet plotter is not working, showing cartridge

Urgency : Medium?
Request Details : system is slow and hang

Urgency : Medium?
Request Details : network getting disconnect frequently.

Urgency : Medium?
Request Details : Need to update java

Urgency : Medium?
Request Details : Mother boared is faulty for Engg IT

Urgency : Medium?
Request Details : No Space available in C: Drive

Urgency : Medium?
Request Details : folder is missing

Urgency : Medium?
Request Details : Print option for excel sheets is giving error. Please r
Urgency : High?
Request Details : autocadd commands dispaly not seen

Urgency : High?
Request Service Modify Server Service Mumbai Mumbai Malad - Inorbit
Failure Functionality Repair Application Service Bangalore Bengaluru Bengaluru - Koram
Request Software Install Application Service Mumbai Mumbai Airoli
Failure Functionality Repair Application Service Pune Pune Pune
Failure Functionality Remove Desktop Computing Service Pune Pune Pune - Inorbit
Failure Performance Replace Internet Service Mumbai Mumbai Corporate Office

Low
Ashay Shah 12/19/14 9:31 AM 21 : 25 : 40 1
Critical
Ravi Kolhe 12/18/14 5:25 PM 4 : 29 : 45 0
Low
Anil Jambhale 12/18/14 5:28 PM 4 : 19 : 45 0
Low
Chhaya Desai 12/18/14 5:43 PM 4 : 30 : 41 0
Low
Low
Sanjeev Sharma 12/19/14 7:06 PM 29 : 9 : 16 1
Low
Sagar Bate 12/18/14 3:34 PM 1 : 13 : 12 0
Medium
Mumbai TL 12/19/14 5:56 PM 26 : 41 : 27 1
Medium
Mumbai TL 12/18/14 5:59 PM 2 : 40 : 33 0
Medium
Mumbai TL 12/18/14 5:55 PM 2 : 31 : 25 0
Critical
Yasin Virani 12/19/14 9:36 AM 17 : 49 : 0 1
Low
Low
Anirudh Meshram 12/18/14 6:20 PM 2 : 3 : 56 0
Medium
Mumbai TL 12/19/14 10:26 AM 18 : 1 : 51 1
Critical
Ramesh Ponnuswamy 12/19/14 9:33 AM 17 : 4 : 12 1
Low
Low
Pratap Gaikwad 12/20/14 11:09 AM 41 : 58 : 11 2
Low
Low
parking pune 12/20/14 11:08 AM 41 : 9 : 45 2
Low
Low
Rajesh Sadhwani 12/18/14 7:13 PM 0 : 55 : 25 0
Low
Low
Rita Punjabi 12/18/14 7:09 PM 0 : 24 : 21 0
Low
Satish Naik 12/18/14 7:11 PM 0 : 13 : 36 0
Low
Selin Mendes 12/19/14 7:08 PM 9 : 6 : 10 0
Low
Mamtha Kotian 12/24/14 1:39 PM 123 : 33 : 35 5
Reset IE, issue resolved.? Tushar Basutkar
Reconfgure printer with new drivers.

Now user able to take out Raj
prints.
Ganage - FMS
call Resolved.?
Updated java, issue resol Tushar Basutkar
System given to user and Shivdan Choudhary
updated the browser of usBabu K - KRC
Reinstalled and updated.? Sudhakaran - FMS
Connected required printerTushar Basutkar
Vendor resolved the call? Pune TL - KRC
User confrmed that the plo

IT Helpdesk - BKC
Delet temprory fles and Pune TL - KRC
Refxed lan, given wif acc Tushar Basutkar
setting done and explain tShafullah Khan - FMS

Request Details : Unable to take proper print from draft sight
Urgency : High?
Request Details : Printer (Engg. Billing) HP Laser Jet 3005p is getting

Urgency : High?
Request Details : Printer located at Engineering billing dept not worki

Urgency : High?
Request Details : Not able to open some fles.

Urgency : High?
Request Details : tds pack does not open

Urgency : Medium?
Request Details : IE explorer getting error not responding

Urgency : Medium?
Request Details : mails does not send receive

Urgency : Medium?
Request Details : MY PC IS AGAIN NOT STARTING UP FROM TODAY MO

Urgency : High?
Request Details : Hindustn Mills link down

Urgency : Medium?
Request Details : network problem.

Urgency : Medium?
Request Details : Printer tonner replacement

Urgency : Medium?
Request Details : V DANAIAH system has a blue screen error, system

Urgency : Medium?
Request Details : Need to transfer backup data to Chandrashekar P. S

Urgency : Medium?
Request Details : Internet issue

Urgency : Medium?
Request Details : Printer issue

Urgency : Medium?
Request Details : Printer canon iR3245 -- Key board hangover & not w
Urgency : High?
Request Details : Requested for AutoCAD drawing viewer, access for

Urgency : Medium?
Request Details : Outlook connection issue

Urgency : High?
Request Details : Please give approval to read as well as write SPV Fin
Urgency : High?
Request Details : My internet is not working properly. Unalble to acce

Urgency : Medium?
Request Details : Hemlata madam is unable to access iinternet. Plz. a

Request
Urgency Details
: High? : need to set the proxy settings in their machines.
1. Chhaya Desai
2. Rajesh Sadhwani.
Request Details : Please arrange to give acess to Mrs. Priyanka Keswa
Urgency : Medium?
INC000000016935 12/19/14 12:53 PM Report Issue \\krchofs\krahejacorp$\Real Estate Project Progress Review
Urgency : High?
Request Details : Domain Trust Failure need to rejoin
Urgency : High?
Request Details : Malad Mindspace link down

Urgency : High?
Request Details : laptop working slow

Urgency : High?
Failure Functionality Repair Application Service Mumbai Mumbai Vashi - Inorbit
Request Software Install Internet Service Bangalore Bengaluru Bengaluru - Koram
Failure Performance Reroute Network Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Network Service Mumbai Mumbai Gigaplex
Request Hardware New Printing\Scanning\Plotting Serv Bangalore Bengaluru Bengaluru - Citi Of
Change Server DecommisBackup and Restoration Servic Hyderabad Hyderabad Hyderabad
Change Server DecommisInternet Service Hyderabad Hyderabad
Request Service Modify Server Service Mumbai Mumbai Sahar
Failure Functionality Repair Network Service Mumbai Mumbai Malad
Failure Functionality Repair Laptop Computing Service Mumbai Mumbai Powai

Low
Yogesh Chavan 12/19/14 7:11 PM 9 : 2 : 56 0
Low
Low
Harshad Sagwekar 12/19/14 5:43 PM 7 : 24 : 28 0
Critical
Priyanka Keswani 12/19/14 12:07 PM 1 : 38 : 7 0
Low
Vijay Gupta 12/19/14 11:26 AM 0 : 33 : 35 0
Low
Anthoney PushpaRaj 12/19/14 12:10 PM 1:1:7 0
Low
Low
Rajesh Nair 12/26/14 5:31 PM 174 : 11 : 15 7
Low
Low
Lalitkumar Khot 12/19/14 4:09 PM 4 : 33 : 2 0
Low
Chandan MS 12/19/14 12:23 PM 0 : 38 : 29 0
Low
Arun Kumar 12/19/14 12:54 PM 1:5:6 0
Low
Arun Kumar 12/19/14 12:55 PM 0 : 59 : 4 0
High
Sanjeev Khanna 12/19/14 12:19 PM 0 : 22 : 32 0
Critical
Hemanshu Shah 12/26/14 10:36 AM 166 : 37 : 29 7
Low
Low
Low
Low
Ajusha Jayan 12/19/14 3:01 PM 2 : 36 : 36 0
Low
Varun Dubey 12/19/14 12:56 PM 0 : 21 : 9 0
Critical
Low
IT Helpdesk BKC 12/19/14 5:47 PM 5:0:9 0
Critical
Priyanka Keswani 12/19/14 5:51 PM 4 : 58 : 50 0
Low
Brian Periera 12/19/14 4:45 PM 3 : 37 : 12 0
Critical
Droyden Ferreira 12/19/14 2:38 PM 1 : 20 : 21 0
Low
Roshan Chopra 12/22/14 2:23 PM 72 : 32 : 41 3
Printer setting is done nowShivdan Choudhary
Installed vlc for user req Shafullah Khan - FMS
Link was affected due to Network Admin
Vendor engineer replace aRaj Ganage - FMS
Touch panel is working fn Shivdan Choudhary
Draftsight installed and wiShivdan Choudhary
Stoped chrome service froShafullah Khan - FMS
Mapped network drive? Shafullah Khan - FMS

Request Details : Mouse not working properly
Urgency : High?

Urgency : Medium?
Request Details : Not able to open ZIP File in Mr. Somshekar Shetty's
Urgency : High?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Request Details : printer is not working-shaf

Urgency : Medium?

Urgency : Medium?
Request Details : Getting error while login in webmail.kraheja.com, ki

Urgency : High?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Request Details : Browser Issue Pl. solve

Urgency : Medium?
Request Details : unable to plot

Urgency : High?
Request Details : backup required from sharefolder k: as per email se

Urgency : High?
Request Details : CD drive not working and browser IE not working

Urgency : High?
Request Details : Please create new PST fle in Outlook.

Urgency : High?
Request Details : Mailbox issue - need to check.

Urgency : Medium?
Request Details : Need wif access for Mr. Avinash Handrale - Legal-Co
Urgency : Medium?
Request Details : not able to take a print

Urgency : Medium?
Request Details : common drive does not open

Urgency : Medium?
Request Details : Scan and common folder is not accessible please do

Urgency : Medium?
Request Details : The system becomes very slow in the evening. It's v
Urgency : Medium?
Request Details : Internet downloading problem. Already shared with

Urgency : Medium?
Request Details : please provide and install [a] marathi fonts software
Urgency : Medium?
Request Details : 6 Nos Cd's to be issued

Urgency : Medium?
Failure Performance Reroute Server Service Mumbai Mumbai Corporate Office
Request Service Modify Communication Service Bangalore Bengaluru Bengaluru
Failure Functionality Repair Printing\Scanning\Plotting Serv Mumbai Mumbai Vashi - Inorbit
Request Service Modify Server Service Pune Pune Pune
Change Server DecommisPrinting\Scanning\Plotting Serv Mumbai Mumbai Vashi - Inorbit
Request Service Create Internet Service Pune Pune Pune
Request Service Create Application Service Pune Pune - Commerzo
Request Service Create Desktop Computing Service Pune Pune pune

Low
Komal Chandnani 12/19/14 3:22 PM 1 : 13 : 28 0
Low
Pravina Surve 12/19/14 3:06 PM 0 : 48 : 40 0
Low
Mandar Bhabal 12/19/14 5:02 PM 2 : 13 : 54 0
Medium
Mumbai TL 12/20/14 4:56 PM 25 : 50 : 58 1
Medium
Mumbai TL 12/19/14 4:47 PM 1 : 38 : 27 0
Medium
Mumbai TL 12/19/14 4:30 PM 1 : 17 : 34 0
Low
Ramesh Ponnuswamy 12/24/14 7:04 PM 123 : 47 : 16 5
Medium
Mumbai TL 12/19/14 7:03 PM 3 : 46 : 16 0
Low
Sachin Sonawane 12/22/14 12:59 PM 69 : 37 : 51 3
Medium
Mumbai TL 12/19/14 5:12 PM 1 : 50 : 9 0
Medium
Mumbai TL 12/20/14 11:03 AM 19 : 38 : 37 1
Medium
Mumbai TL 12/26/14 10:00 AM 162 : 30 : 28 7
Low
Rita Punjabi 12/19/14 3:42 PM 0 : 4 : 55 0
Low
Low
Low
Low
Kishor Bothra 12/19/14 7:01 PM 2 : 40 : 44 0
Low
Dhruva Barua 12/19/14 5:48 PM 1 : 25 : 36 0
Low
Bangalore TL 12/20/14 4:59 PM 24 : 34 : 45 1
Low
Low
Nivrutti Suryawanshi 12/19/14 6:54 PM 1 : 54 : 13 0
Low
Vishal Vanga 12/19/14 6:42 PM 0 : 57 : 45 0
Low
Ajusha Jayan 12/22/14 10:36 AM 64 : 17 : 56 3
Low
K. Rejimon 12/20/14 3:21 PM 4 : 43 : 2 0
Low
Sandeep Kapatkar 12/22/14 10:35 AM 47 : 30 : 56 2
Low
Sudhesh Nair 12/20/14 4:16 PM 0 : 37 : 23 0
Old mouse replaced as it IT Helpdesk - BKC
Reinstalled and updated.? Sudhakaran - FMS
Kaustubh sir will contact Shafullah Khan - FMS
IT Asset
New pst created as requesShafullah Khan - FMS
WIFI access provided ,issuShivdan Choudhary
drive mapped successfully now user is able to access it

IT Helpdesk Vashi
there is no other issue?
Downloading Files .? Pratap Gaikwad - FMS
Installed Marathi Font? Pratap Gaikwad - FMS
Provided cds? Pune TL - KRC

Request Details : Restore active desktop
INC000000016966 12/22/14 9:59 AM Report Issue Request
Urgency Details : E MAIL NOT SENT TO vendor kalpesh@lightlabs.in
: Medium?
Delivery has failed to these recipients or distribution lists:
'Kalpesh Kadam': Printer not working HP LASERJET P2015
Request Details
INC000000016967 12/22/14 10:11 AM Report Issue Your message
Urgency wasn't delivered because of security policies. Microsoft
: High?
narendra@lightlabs.in
Your message wasn't delivered because of security policies. Microsoft
'Anu'
Request Details : Not able to open PDF fles
'vijay chabbria'
Urgency : High?
The following organization rejected your message: securemx.in.
Request
Urgency Details
: High? : Printer not working , Paper jammed in printer top co
Urgency : Medium?
Request Details : Unable to login.Password also reset need Technical

Urgency : Medium?
Request Details : scan folder not working

Urgency : Medium?
Request Details : pc does not start

Urgency : Medium?
Request Details : Email cannot be send or Received

Urgency : High?

Urgency : Medium?
Request Details : to be need laptop required for Meeting at HO.

Urgency : High?
Request Details : Unable to open winzip fles pro version

Urgency : High?
Request Details : No internet connection in the system

Urgency : Medium?
Request Details : outlook not working

Urgency : Medium?
Request Details : Trisha Patel - Data transfer from HDD to pendrive.

Urgency : Low?
Request Details : Internet not working

Urgency : High?
Request Details : Excel Problem

Urgency : High?
Request Details : Internet Connection is not working

Urgency : High?
Request Details : Excel not working - Sheet hangs frequently

Urgency : Medium?
Request Details : printer hp laserJet 1320 PCL 6 attached with Mr. Tus
Urgency : High?
Request Details : Noise coming from cpu.

Urgency : Medium?
Request Details : KRC wallpaper is not coming on desktop..assign to s

Urgency : Medium?
Request Details : internet not wokring.. please help asap.

Urgency : High?
Request Details : Printing problem

Urgency : High?

Urgency : Low?
Request Details : Internet and sytem issue.

Urgency : Low?
Failure Functionality Reroute Desktop Computing Service Pune Pune Pune
Failure Functionality Replace Server Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Printing\Scanning\Plotting Serv Bangalore Bengaluru Bengaluru - Koram
Request Hardware New Laptop Computing Service Mumbai Mumbai Malad
Failure Functionality No Action Desktop Computing Service Mumbai Mumbai Corporate Office
Failure Functionality Replace Internet Service Bangalore Bengaluru Bengaluru - Koram
Failure Functionality Replace Network Service Pune Pune Pune
Request Service Create Backup and Restoration Servic Mumbai Mumbai Corporate Office
Failure Functionality Reroute Internet Service Mumbai Mumbai Corporate Office

Low
Deepak Sonaje 12/22/14 11:36 AM 1 : 37 : 5 0
Low
Arvindakshan Nair 12/22/14 5:12 PM 7 : 0 : 53 0
Low
Milind Dhande 12/23/14 11:58 AM 25 : 44 : 9 1
Low
Mangesh Desai 12/22/14 2:19 PM 3 : 53 : 31 0
Low
Ashok Bodke 12/23/14 1:33 PM 27 : 6 : 35 1
Low
Mangesh Gavhane 12/22/14 2:20 PM 3 : 47 : 18 0
Low
Gangadhar Bhat 12/22/14 1:36 PM 2 : 53 : 18 0
Low
baliram chikhale 12/22/14 12:01 PM 1 : 14 : 1 0
Low
Umesh Tanak 12/22/14 4:55 PM 5 : 56 : 31 0
Low
Low
Vinayak Mangutkar 12/23/14 7:11 PM 31 : 57 : 15 1
Low
Iona Souza 12/22/14 6:59 PM 7 : 31 : 6 0
Low
SatyaPrakash Upadhyay 12/22/14 1:38 PM 1 : 57 : 12 0
Low
Nibm Support 12/22/14 11:57 AM 0 : 15 : 13 0
Low
IT Helpdesk BKC 12/22/14 11:51 AM 0 : 5 : 56 0
Low
Low
Low
Anil Jambhale 12/23/14 6:43 PM 30 : 6 : 7 1
Low
Parmeshwar Bade 12/23/14 2:31 PM 25 : 51 : 9 1
Low
Sunil Chavan 12/24/14 3:25 PM 50 : 40 : 51 2
Low
Low
Sanjay Singh 12/22/14 2:33 PM 1 : 30 : 34 0
Low
Paridhi Sharma 12/22/14 5:24 PM 4 : 13 : 24 0
Low
Sunil Bhosale 12/22/14 3:28 PM 2 : 15 : 24 0
Low
Biswajit Dasgupta 12/23/14 5:31 PM 27 : 41 : 43 1
Low
Kapil Tondon 12/22/14 2:20 PM 0 : 29 : 38 0
Run VB SCRIPT? Sunil Kharat - FMS
call closed? Shivdan Choudhary
reconfgured the scan drivBabu K - KRC
RAM cleaned and ftted onIT Helpdesk Vashi
Call already resolved by u Tushar Basutkar
system added in domain wi

IT Helpdesk Malad
Temporary laptop given toShivdan Choudhary
User want to save fle in PDF.

Raj Ganage - FMS
So as per user requirement ask to print through Primo PDF.?
netowrk switch failure. re Babu K - KRC
Replaced Patch Cabale? Sunil Kharat - FMS
Required data copied fro Mumbai TL - KRC
Call Resolved? Sumeet Bangal - FMS
Took system on Remote and

Sumeet Bangal - FMS
Changed CPU fan, issue reTushar Basutkar
Network slow issue - LAN cIT Helpdesk - BKC
Checked and done settingsShafullah Khan - FMS
user profle renamed and Shafullah Khan - FMS
Proxy setting is done now Shivdan Choudhary

Request Details : Net is not working
Urgency : Low?
Request Details : Internet is not working. Please look into the same.
Urgency : High?
Request Details : Password need to be change

Urgency : Medium?

Urgency : Medium?
Request Details : Windows not genuine pop up...

Urgency : Medium?
Request Details : not able to log into domain.

Urgency : Medium?
Request Details : Net problem

Urgency : Medium?
Request Details : mails are not getting in mobile

Urgency : Medium?
Request Details : I connect not working
INC000000017003 12/22/14 3:57 PM Report Issue issue with out look
Urgency : Medium?
Request Details : requirement of cartridge for Samsung printer
Urgency : High?
Request Details : Required Printer Connection

Urgency : High?
Request Details : Unable to open Event Id in outlook.

Urgency : High?

Urgency : Medium?
Request Details : IMAC data backup on server

Urgency : Medium?

Urgency : Medium?
Request Details : I cannot open winzip. It is asking for an upgraded v

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Request Details : pc working slow

Urgency : Medium?
Request Details : Challenge in downloading rates list from website.

Urgency : Medium?
Request Details : mouse is not working properly selaction problem
Urgency : Medium?
Request Details : Pls help to resolve out look as it has become more w
Urgency : Medium?
Request Details : Damaged the LAN cable, so require 10 meter LAN c

Urgency : Medium?
Request Details : Laptop flikering issue

Urgency : Low?
Request Details : unable to view I drive - Leasing folder - need access

Urgency : Low?
Request Details : Not able to convert documents to PDF

Urgency : Medium?
Request Account Reset Server Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Server Service Mumbai Malad - Mindspace
Failure Functionality Repair Desktop Computing Service Mumbai Baroda Baroda (Inorbit)
Failure Functionality Repair Internet Service Mumbai Airoli
Failure Performance No Action Internet Service Mumbai Mumbai Corporate Office
printer
Printing\Scanning\Plotting Serv Pune Pune Pune
Request Account Reset Email Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Desktop Computing Service Mumbai Mumbai Metal Box
Failure Performance Reroute Security Service Mumbai Mumbai Corporate Office
Failure Functionality Replace Desktop Computing Service Mumbai Mumbai Metal Box
Request Hardware New Network Service Mumbai Malad - Mindspace
Laptop Computing Service Mumbai Mumbai Airoli
Request Service Modify Application Service Mumbai Mumbai Corporate Office

Low
Anil Nair 12/22/14 2:21 PM 0 : 29 : 33 0
Low
Critical
Mahesh Iyer 12/22/14 6:11 PM 4 : 15 : 13 0
Low
Abhay Sawant 12/23/14 2:30 PM 24 : 31 : 4 1
Low
Shaktising Rajput 12/22/14 3:15 PM 0 : 38 : 55 0
Low
Amol Sisodiya 12/22/14 4:11 PM 1 : 11 : 21 0
Critical
Amogh Patankar 12/22/14 7:17 PM 3 : 43 : 4 0
Critical
Govardhan Kukreja 12/22/14 4:37 PM 1 : 0 : 29 0
Low
Sanjay Singh 12/22/14 5:02 PM 1:5:5 0
Low
Shailesh Chitroda 12/22/14 4:51 PM 0 : 50 : 3 0
Low
Chetan Dalvi 12/22/14 5:45 PM 1 : 25 : 34 0
Low
Priyanka Ganguli 12/22/14 6:57 PM 2 : 24 : 20 0
Medium
Mumbai TL 12/22/14 7:14 PM 2 : 30 : 53 0
Critical
Suresh Singaravelu 12/24/14 7:30 PM 50 : 46 : 6 2
Medium
Mumbai TL 12/22/14 5:21 PM 0 : 33 : 36 0
Critical
Mohan Date 12/22/14 7:11 PM 2 : 22 : 53 0
Medium
Mumbai TL 12/22/14 7:16 PM 2 : 23 : 18 0
Medium
Mumbai TL 12/22/14 6:32 PM 1 : 36 : 2 0
Low
S&O Vashi 12/22/14 5:45 PM 0 : 39 : 42 0
Low
Tushar Ukidve 12/22/14 5:23 PM 0 : 12 : 26 0
Low
Hriddyanath Lad 12/22/14 7:21 PM 1 : 57 : 6 0
Low
Sanjay Singh 12/23/14 9:53 AM 16 : 22 : 35 1
Low
Rakesh Kharat 12/24/14 7:14 PM 48 : 31 : 35 2
Low
Suresh Patil 0:0:0 -41996
Low
Harsh Kothari 12/23/14 4:31 PM 21 : 46 : 50 1
Low
Atikurrahman Shabashkha12/23/14 12:48 PM 3 : 13 : 8 0
Reconnected LAN cable noShivdan Choudhary
Password reset done? Raj Ganage - FMS
Issue was already resolve Tushar Basutkar
MFE reconfgured? Mumbai TL - KRC
Added iconnect into compat

Tushar Basutkar
Please log the call printe Pune TL - KRC
Printer confgured on deskShivdan Choudhary
Reset Password. Now user Raj

a Ganage - FMS
updated the systems.issu Babu K - KRC
Copied all data on server. Raj Ganage - FMS
Updated? P. Arun Kumar - FMS
As discussed with user closi

Tushar Basutkar
All system Updated? Pune TL - KRC
deleted temp fles changeIT Helpdesk Vashi
Replaced the mouse from P

brathamesh Gomte - FMS
made the cable and sent tNetwork Admin
IT Asset
guided user to convert d Mumbai TL - KRC

Please
Requestarrange
Detailsto do these
: Not below
able to view things forroom
meeting new joinee Ms Sheetal P.
bookings.
Urgency : High?
1. Copy Existing (Rohan T.) user’s data on her Desktop.
2. Autocad LT 2015 – to be installed by today.
3. Give common drive access I:\Project
Request Details : System login issue, Trust relationship error.

Urgency
Please do: Medium?
the needful on priority, as Mr. Raj Kishore Pareek had asked
Request
Urgency Details : Outlook showing working offline All user Facing prob
: Medium?
Urgency : Medium?
Request Details : Not able to login to Outlook

Urgency : High?
Request Details : Outlook not getting connected to the server.

Urgency : High?
Request Details : Microsoft Excel cannot access

Urgency : High?
Request Details : Need to forward Mails of Ms.Bharathir bharathir@kr

Urgency : Medium?
Request Details : outlook is been shown offline

Urgency : Medium?
Request Details : outlook showing working offline, not able to recevie

Urgency : High?
Request Details : laptop working slow

Urgency : High?
Request Details : Mailbox not working properly.

Urgency : Medium?
Request Details : System is not working properly.

Urgency : Medium?
Request Details : Internet and mails issue.

Urgency : Medium?
Request Details : required mail access on cell phone

Urgency : Medium?
Request Details : mails are not coming

Urgency : High?
Request Details : Toshiba Printer is not working fne.Needs to check th

Urgency : Medium?
Request Details : Needs to confgure drawing viwer to check the draw

Urgency : Medium?
Request Details : On behalf of Mr. G. S. Balaji -
INC000000017041 12/23/14 12:06 PM Report Issue Unable to access internet, laptop working very slow.
Urgency : Medium?
Request Details : Domain trust relationship failed of lp system
Urgency : Medium?
Request Details : I have not been able to send and receive e-mails th
Urgency : High?
Request
INC000000017044 12/23/14 12:40 PM Report Issue Request Details
Details :: Wif
Hi, issue on 19Dec - this was handled by shaf.
Urgency : Medium?
My HP laptop charger has been replaced recently. The cable has burn
Regards
Govardhan
Request Details : Pune commerzone MPLS link issue
INC000000017046 12/23/14 1:03 PM Report Issue Urgency
Urgency :: Medium?
Medium?
Request Details : Key Board is malfunctioning

Urgency Details
: High? : Dear team,
Last week I had given an authorization of I drive (share folder) with a
Request you to allot the access for the same on priority basis.
With Rgds.,
Naresh Vispute
Urgency : Medium?
Failure Functionality Add Desktop Computing Service Mumbai Mumbai Hindustan Mills
Failure Functionality Restart Email Service Pune Pune Pune
Failure Functionality Repair Email Service Bangalore Bengaluru Bengaluru
Failure Functionality Restart Email Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Laptop Computing Service Mumbai Mumbai Powai
Failure Functionality Repair Mobility Service Mumbai Corporate Office
Failure Performance No Action Email Service Mumbai Mumbai Corporate Office
Request Software Install Application Service Bangalore Bengaluru Bengaluru - Koram
Failure Functionality Repair Server Service Mumbai Mumbai Malad - Inorbit

Low
Shantala Hegde 12/23/14 2:41 PM 4 : 41 : 32 0
Low
Sheetal Patange 12/23/14 2:50 PM 4 : 46 : 58 0
Low
Sachin Patkar 12/23/14 5:00 PM 6 : 53 : 4 0
Low
Pune TL 12/23/14 3:41 PM 5 : 31 : 3 0
Low
Low
Neha Varshney 12/23/14 4:33 PM 5 : 53 : 50 0
Low
Low
P.Murali Krishna 12/24/14 12:53 PM 25 : 48 : 49 1
Low
Ranjeeta Potpose 12/23/14 4:48 PM 5 : 39 : 29 0
Low
Parmitta Mane 12/24/14 10:18 AM 23 : 5 : 54 1
Low
Roshan Chopra 12/23/14 4:47 PM 5 : 13 : 41 0
Low
Girish Tahiliani 12/23/14 2:45 PM 3 : 3 : 37 0
Low
Manisha Vaidya 12/23/14 4:52 PM 5 : 5 : 38 0
Low
Amir Khan 12/23/14 12:56 PM 1 : 8 : 50 0
Low
Sheetal Patange 12/24/14 1:32 PM 25 : 42 : 38 1
Low
Low
Perumal Doss 12/23/14 3:35 PM 3 : 35 : 48 0
Low
G Chowdary 12/23/14 12:57 PM 0 : 55 : 41 0
Critical
Aamod Mulye 12/23/14 4:57 PM 4 : 50 : 54 0
Low
Low
Low
Critical
Govardhan G 12/23/14 3:02 PM 2 : 11 : 55 0
Critical
Low
Nilesh Londhakar 12/24/14 2:40 PM 25 : 31 : 26 1
Low
Naresh Vispute 12/24/14 1:25 PM 23 : 59 : 27 1
Rejoined the kraheja domai

Restart The Exchange se Vinay Ghadi - FMS
Restarted outlook, issue r Tushar Basutkar
Resolved? Tushar Basutkar
Confrmation taken from us

Tushar Basutkar
System working properly, IT Helpdesk - BKC
user told that issue is al Sumeet Bangal - FMS
Connect the LAN cable & cPrathamesh Gomte - FMS
Assisted on call and now uIT Helpdesk - BKC
Link was affected due to SNetwork Admin
Resolved? It airoli

Request Details : Unable to view images in winzip
Urgency : Medium?
Request Details : Power cable issue.

Urgency : Medium?
Request Details : Internet and mailbox issue.

Urgency : Medium?
Request Details : unable to recieve mails in outlook

Urgency : Medium?
Request Details : Print option for excel is giving error. Prv report was
Urgency : High?
Request Details : Internet is not working,

Urgency : Medium?

Urgency : Medium?
Request Details : Mails are not working.

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Request Details : Unable login for putting up call request in BMC for
Urgency : Medium?
Request Details : Internet issue in ivory.

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Request Details : Symantec virus infected systems - Inorbit vashi

Urgency : Medium?
INC000000017067 12/23/14 4:15 PM Report Issue We are having problem with DMS fle uploading. please do the needfu
Urgency : Medium?
Request Details : printer connectivity
Urgency : High?
Request Details : I am not able to open fle due to error. pl check the
Urgency : High?
Request Details : download the fle

Urgency : High?
Request Details : Please guide me in sending out of office - auto repli

Urgency : Medium?
Request Details : back office sent emails was going to personal folder
Urgency : Medium?
Request Details : installation of TDS PAC

Urgency : High?
Request Details : Magenta Cartridge required urgently for colour prin

Urgency : High?
Request Details : laptop login giving error on laptop allotted to manis

Urgency : High?
Request Details : Cannot take printout. Error in Printer set up

Urgency : High?
Request Details : 4th Floor Chalet Hotel Canon Printer is not working
Urgency : High?
Failure Functionality No Action Application Service Mumbai Mumbai Metal Box
Failure Functionality Repair Internet Service Hyderabad Hyderabad Hyderabad
Failure Functionality Repair Email Service Hyderabad Hyderabad Hyderabad
Request Process Internal Internet Service Hyderabad Hyderabad Hyderabad
Failure Performance Repair Email Service Pune Pune - Commerzo

Critical
Mohan Date 12/23/14 4:37 PM 2 : 33 : 20 0
Low
Low
Olive Machado 12/24/14 10:15 AM 20 : 8 : 47 1
Low
Shylaja Srinivas 12/23/14 3:20 PM 0 : 28 : 16 0
Low
Selin Mendes 12/23/14 5:27 PM 2:1:7 0
Low
Parking cyberabad 12/23/14 4:37 PM 1:4:2 0
Low
Mumbai TL 12/23/14 6:41 PM 3 : 6 : 54 0
Low
Medium
Mumbai TL 12/23/14 4:54 PM 1 : 16 : 57 0
Medium
Mumbai TL 12/23/14 5:04 PM 1 : 23 : 52 0
Low
Nishant Sharma 12/23/14 5:46 PM 2 : 4 : 51 0
Low
IT Helpdesk BKC 12/23/14 4:52 PM 1:9:8 0
Medium
Mumbai TL 12/23/14 5:46 PM 1 : 58 : 50 0
Medium
Mumbai TL 12/23/14 6:34 PM 2 : 43 : 35 0
Medium
Mumbai TL 12/23/14 6:42 PM 2 : 43 : 39 0
Low
Security Cyberabad 12/23/14 4:40 PM 0 : 24 : 35 0
Low
Dhanendra Lolge 12/24/14 11:29 AM 18 : 59 : 11 1
Low
Vijay Kumbhar 12/26/14 3:04 PM 70 : 29 : 25 3
Low
Low
Ramesh Ponnuswamy 12/24/14 10:14 AM 17 : 4 : 16 1
Low
Garima Kapoor 12/23/14 5:27 PM 0 : 16 : 30 0
Low
Nishant Sharma 12/24/14 12:05 PM 17 : 3 : 29 1
Low
Nidhi Shah 12/24/14 7:25 PM 9 : 53 : 15 0
Low
Ashish Agrawal 12/24/14 3:47 PM 5 : 50 : 54 0
Low
Low
Mandar Bhabal 12/24/14 1:42 PM 3 : 13 : 50 0
Explained user how to unzTushar Basutkar
Changed power cable, issuTushar Basutkar
Printer Driver installed wo Shafullah Khan - FMS
updated the systems issu Babu K - KRC
Symantec update? it vadodara
Manually updated? Nagarjuna K - FMS
Browser and flash player uShafullah Khan - FMS
Go to internet option and Shivdan Choudhary
Symantec is now up to datIT Helpdesk Malad
virus removed successfull IT Helpdesk Vashi
Activated out of office in Tushar Basutkar
Change Outlook setting T Pune TL - KRC
Given the \\172.16.5.47\T Sumeet Bangal - FMS
Changed required cartridgTushar Basutkar
Reconfgured printer now Shivdan Choudhary
Canon printer reconfgure Shivdan Choudhary

Request Details : Outlook is not working properly and unable receive
Urgency : Medium?
Request Details : Keyboard not working properly (tow/ three keys not
Urgency : Medium?
Request Details : net nt working

Urgency : Medium?

Urgency : High?
Request Details : PDF fle format needs to convert to excel fle format
Urgency : Medium?
Request Details : Win Zip and out look issue, driver was supposed to
win zip not working
required new mouse as old is not working properly
Urgency : Medium?
Request Details : outlook not working.
Urgency : Medium?
Request Details : Please Change the Title of Mr. Pankaj Gupta in outlo
INC000000017086 12/24/14 12:32 PM Report Issue I am sending you a snap shot, where you can see his title still showin
Urgency : Medium?
Request Details : Display flickering issue.
Urgency : Medium?
Request Details : Printer issue on 4th Floor -- Black imprints could be

Urgency : Medium?
Request Details : printer does not work, printing is not coming proper
Urgency : Medium?
Request Details : PDA confguration required in new system

Urgency : Medium?
Request Details : Required Color Document Scanner Machine

Urgency : Medium?
Request Details : canon IR2525 toner is end need to change

Urgency : Medium?
Request Details : outlook not open

Urgency : High?
Request Details : Toshiba - E-Studio 282 - Printer not working

Urgency : Low?

Urgency : Medium?
Request Details : Need data of all K Raheja staff which includes the n
Urgency : High?

Urgency : Medium?
Request Details : Need to transfer all my data and outllook on Kavita'

Urgency : Medium?
Request Details : Not able to open Iconnect portal - showing following
INC000000017099 12/24/14 3:03 PM Report Issue "Sorry, your browser/program is not supported by Web Dynpro!"
Urgency : Medium?
Request Details : Internet Problem. Rediffmail & other sites are not o
Urgency : High?

Urgency : Medium?
Request Details : could not take print out with LaserJet P2055 printer
Urgency : High?
Please upgrade TDSPAC FVU version from 4.4 to 4.5.
Urgency : High?
Request Details : Lan connection is loose
Urgency : Medium?
Request Service Modify Email Service Bangalore Bengaluru Bengaluru - Hotel
Failure Functionality Replace Desktop Computing Service Pune Pune Pune - NIBM
Request Service Create Internet Service Pune Pune - Commerzo
Failure Functionality Repair Application Service Bangalore Bengaluru Bengaluru - Hotel
oming properly,low quality print

Printing\Scanning\Plotting Serv Mumbai Mumbai Vashi - Inorbit
chine
Failure Functionality Repair Printing\Scanning\Plotting Serv Mumbai Mumbai Vashi - Inorbit
Failure Functionality Repair Desktop Computing Service Mumbai Metal Box
Failure Functionality Repair Internet Service Pune Pune Pune
Failure Performance Reroute Security Service Mumbai Mumbai Corporate Office
Failure Functionality Reroute Printing\Scanning\Plotting Serv Mumbai Mumbai Corporate Office
Low
Tilakraj Barthwal 12/24/14 1:30 PM 2 : 45 : 33 0
Low
Deepak Bagale 12/24/14 2:14 PM 3 : 17 : 59 0
Low
Garima Kapoor 12/24/14 12:19 PM 0 : 39 : 58 0
Low
Low
K. Nagesh K 12/24/14 1:43 PM 1 : 32 : 45 0
Low
Sanjay Singh 12/26/14 9:51 AM 45 : 29 : 56 2
Low
Surya Naiyak 12/24/14 2:04 PM 1 : 43 : 12 0
Critical
Priyanka Ganguli 12/26/14 2:00 PM 49 : 27 : 38 2
Low
Aparna Bhave 12/24/14 3:48 PM 3 : 10 : 18 0
Low
Low
Parking Vashi 0:0:0 -41998
Low
Info Vashi 12/24/14 3:45 PM 3 : 4 : 42 0
Low
Chetan Dalvi 0:0:0 -41998
Low
IT Helpdesk Vashi 12/24/14 3:44 PM 3:2:2 0
Low
Lata Shinde 12/24/14 4:56 PM 4 : 2 : 24 0
Low
Prabhakar Shinde 12/30/14 10:29 AM 141 : 7 : 44 6
Low
Ravindra Malkar 12/26/14 1:59 PM 48 : 3 : 13 2
Low
Selin Mendes 12/24/14 7:02 PM 4 : 16 : 50 0
Medium
Mumbai TL 12/24/14 7:21 PM 4 : 32 : 13 0
Low
Selin Mendes 12/26/14 4:41 PM 49 : 43 : 49 2
Low
Aamod Mulye 12/24/14 6:54 PM 3 : 50 : 47 0
Low
Neha Mane 12/30/14 12:40 PM 141 : 35 : 27 6
Medium
Mumbai TL 12/24/14 6:06 PM 2 : 51 : 56 0
Low
Low
Vijay Gupta 12/27/14 10:35 AM 67 : 1 : 15 3
Low
Budhaji Morgaonkar 12/26/14 10:05 AM 42 : 28 : 27 2
Replaced Keyboard? Pratap Gaikwad - FMS
Change proxy setting thenSunil Kharat - FMS
Printer is already working Raj Ganage - FMS
Printer toner needs to rep Shafullah Khan - FMS
IT Helpdesk Vashi
Sonali Chaudhary
Repair PST with default tool. Now user able view emails.
Raj Ganage - FMS
Resolved Call.?
As discussed with user andShafullah Khan - FMS
Raj Ganage - FMS
Go to the internet option Shivdan Choudhary
USB cable reconnected anShivdan Choudhary

Request Details : No battery back up for laptop battery recently repla
Urgency : High?

Urgency : Medium?

Urgency : Medium?
Request Details : Update Software PDF

Urgency : High?
Request Details : Connecting projector on 8th flr Vivarea-for Vinod Ro

Urgency : Medium?
Request Details : Derrick Gomes-Pc not getting started.

Urgency : Medium?
Request Details : Ravi Sivanesan - Outlook issue.

Urgency : Medium?
Request Details : DWG viewer is not working properly.

Urgency : Medium?
Request Details : Change of Email ID (CHPL to KRCPL)

Urgency : High?
Request Details : C & E is showing full.

Urgency : Medium?
Request Details : winzip fle not opening -winzip expired messae popp
Urgency : High?
Request Details : System not working properly.

Urgency : Medium?
Request Details : PC not starting.

Urgency : Medium?
Request Details : System Not Working Properly..

Urgency : Medium?
Request Details : Printer confgure ........Issue resolved by shiv dan ch

Urgency : Medium?
Request Details : Enternet is not working.

Urgency : Medium?
Request Details : pc starting problem

Urgency : Medium?
Request Details : scanning connection on printer ...........issue resolve

Urgency : Medium?
Request Details : please connec printer Canon 4000 xerox machine to

Urgency : Medium?
Request Details : Drawing printing plotter setting issue so unable to t

Urgency : Medium?
Request Details : System working on very slow

Urgency : High?
Request Details : Mouse is not working properly, selection issue.

Urgency : Medium?
Request Details : Exchange Backup Failed -

Urgency : Medium?
Request Details : SharePoint Backup Failed

Urgency : Medium?
Request Details : access to mobile data on laptop already given is no

Urgency : High?
Request Details : Malfunctioning of Mouse

Urgency : Medium?
Request Software Install Application Service Mumbai Mumbai Metal Box
Change Server DecommisLaptop Computing Service Hyderabad Hyderabad Hyderabad
Failure Functionality Repair Desktop Computing Service Pune Pune Pune
Failure Functionality Repair Desktop Computing Service Mumbai Malad - Mindspace
Failure Functionality Repair Backup and Restoration Servic Mumbai Mumbai Corporate Office
Request Backup Restore Server Service Mumbai Mumbai Corporate Office
Low
Rohit Gupta 12/26/14 1:55 PM 46 : 13 : 2 2
Medium
Mumbai TL 12/24/14 7:05 PM 3 : 17 : 25 0
Medium
Mumbai TL 12/24/14 6:19 PM 2 : 26 : 56 0
Critical
Archana Nadgouda 12/24/14 7:22 PM 2 : 25 : 35 0
Low
Low
IT Helpdesk BKC 12/26/14 10:57 AM 41 : 30 : 49 2
Low
IT Helpdesk 12/29/14 11:21 AM 113 : 54 : 24 5
Low
Mohit Adelkar 12/24/14 7:23 PM 1 : 54 : 23 0
Low
Low
Sowjanya Chakka 12/24/14 6:37 PM 0 : 23 : 54 0
Low
Mary Thomas 12/26/14 11:44 AM 1 : 54 : 11 0
High
Madhukar Gavit 12/26/14 1:56 PM 3 : 40 : 3 0
Low
Derrick Gomes 12/26/14 1:50 PM 3 : 29 : 27 0
Low
Gangadhar Langhe 12/26/14 1:59 PM 3 : 23 : 23 0
Low
Bisnudev Prasad 12/26/14 11:45 AM 0 : 51 : 58 0
Low
Low
Vikas Dhage 12/26/14 3:25 PM 4 : 28 : 48 0
Low
Critical
Meena Gulekar 12/26/14 5:23 PM 6 : 6 : 19 0
Low
Krishnamoorthy R 12/26/14 2:23 PM 2 : 52 : 30 0
Low
Sanjay Satale 12/26/14 3:34 PM 4:1:7 0
Low
Abhay Sawant 12/26/14 4:46 PM 5 : 4 : 59 0
Low
Low
Low
Kasturi Pewekar 12/26/14 5:39 PM 5 : 20 : 9 0
Low
Abeddin Hathiyari 12/26/14 5:40 PM 5 : 1 : 51 0
updated.? Sudhakaran - FMS
reinstalled the adobe rea Sumeet Bangal - FMS
Projector connected ,issueShivdan Choudhary
Replaced power cord, issuTushar Basutkar
Call Resolved? Shahnawaz Lambe - KRC
Reinstalled DWG viewer thPrathamesh Gomte - FMS
Issue resolved.? IT Helpdesk - BKC
Repair os? Pune TL - KRC
Changed BIOS settings, is Tushar Basutkar
The plotter setting has be Sudhakaran - FMS

Request Details : Mouse not working properly
Urgency : Medium?
Request Details : plotter4000ps virag not working showing printhead

Urgency : High?
Request Details : plotter 4000 ps not working, showing error 01.0:10,

Urgency : Medium?
Request Details : Internet is not working on Wired connection.
INC000000017137 12/26/14 2:02 PM Report Issue it is working over: Dear
wireless only
Request Details Team Please Reserved 4 Ip 192.168.14.156 To
Urgency : Medium?
Device Mac address Mention Below 156 :-Mac address -B4750E84A7F
192.168.14.157 MAC :-B4750E84A805
192.168.14.158 MAC:-B4750E890113
192.168.14.159 MAC:-C8B373617D00
Request
Urgency Details : Symantec is not updating - Bangalore
: Medium?
Urgency : Medium?
Request Details : unable to copy File

Urgency : High?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Request Details : Give approval to read as well as write P:\Architect

Urgency : High?
Request Details : Symantec virus infected systems - Hyderabad

Urgency : Medium?
Request Details : back up of sagar mail 2014

Urgency : High?
Request Details : data transfer from MAC to Ipad

Urgency : Medium?
Request Details : KRCMUMWUG1 (172.16.5.40) - Whatsup Gold Serve

Urgency : Medium?
Request Details : Outlook issue.

Urgency : Medium?
Request Details : SAP and internet issue in Daffodile room.

Urgency : Medium?
Request Details : Mouse not working properly.

Urgency : Medium?
Request Details : scanning Issue

Urgency : Medium?
Request Details : Internet Issue..Working very slow and time consum

Urgency : Medium?
Request Details : web mail issue

Urgency : Medium?
Request Details
Request Details :: Dear
Auto cad Revit
server installation
team,
Urgency : Medium?
Old Computer Name: IMG-SIMAL
: Parvez Khan & rakesh Yadav resigned user data bac
INC000000017159 12/27/14 12:33 PM Report Issue New Computer IMG-SIMAL -D
Urgency : Medium?
Domain ID: spatel – impl
Location: vadodara
Asset Type: Desktop

Request Service Create Server Service Mumbai Corporate Office
Failure Functionality Repair Backup and Restoration Servic Mumbai Mumbai Corporate Office
p Gold Server OS Issue

Server Service Mumbai Mumbai Corporate Office
Failure Functionality Repair Desktop Computing Service Mumbai Mumbai Sahar
Request Software Install Internet Service Mumbai Mumbai Corporate Office
Request Backup Restore Backup and Restoration Servic Mumbai Mumbai Corporate Office
Failure Functionality Repair Server Service Mumbai Baroda Baroda (Inorbit)

Low
Milind Pawar 12/26/14 5:35 PM 4 : 38 : 46 0
Low
Low
Low
Low
Pune TL 12/26/14 5:27 PM 3 : 10 : 37 0
Medium
Mumbai TL 12/26/14 5:47 PM 3 : 24 : 30 0
Low
Kavita Salvi 12/26/14 5:34 PM 3 : 10 : 42 0
Medium
Mumbai TL 12/26/14 5:00 PM 2 : 34 : 43 0
Medium
Mumbai TL 12/26/14 4:54 PM 2 : 26 : 10 0
Medium
Mumbai TL 12/26/14 5:52 PM 2 : 54 : 36 0
Medium
Mumbai TL 12/26/14 5:41 PM 2 : 41 : 17 0
Medium
Mumbai TL 12/26/14 5:53 PM 2 : 50 : 0 0
Low
Ajusha Jayan 12/26/14 4:54 PM 1 : 49 : 46 0
Medium
Mumbai TL 12/26/14 4:55 PM 1 : 48 : 31 0
Low
Deepaklal Yadav 12/29/14 10:38 AM 66 : 41 : 42 3
Critical
Low
IT Helpdesk BKC 0:0:0 -42000
Critical
S. G. Thakurdesai 12/26/14 5:13 PM 0 : 26 : 10 0
Low
Low
Shrikant Pawar 12/27/14 3:56 PM 23 : 1 : 25 1
Low
Nadeem Azmi 12/26/14 5:26 PM 0:5:5 0
Low
Rahul Gavali 12/26/14 6:33 PM 1 : 10 : 53 0
Low
Sanjay Singh 12/26/14 6:31 PM 0 : 25 : 41 0
Low
Low
Low
it vadodara 12/27/14 3:55 PM 2 : 17 : 54 0
Form received Mouse replaShafullah Khan - FMS
I confrmed user and netwo

Shivdan Choudhary
Reserved 4 ips? Vinay Ghadi - FMS
Update all systems? Pune TL - KRC
Fazal Shaikh - FMS
SAP ad dons fle run and l Shivdan Choudhary
Installed Fortinet CA certi Shivdan Choudhary
explained to user, reinsta Tushar Basutkar
Copied Autocad on systemShafullah Khan - FMS

Request Details : out look issue...
Urgency : Medium?
Request Details : Not able to access the I connect with Data card.
Urgency : High?
Request Details : net not working

Urgency : Medium?
Request Details : mail problem pl. fnd attached fle

Urgency : Medium?
Request Details : not able to log in

Urgency : Medium?
Request
Request Details
Details :: mails are not working
Urgency : Medium?
Request Details : flash player not working
Urgency : Medium?
Old Computer Name: Krp-czpurchs-D
New Computer Name: Krp-czpurchs-D
INC000000017169 12/29/14 11:42 AM Report Issue Asset Type: DESKTOP
Domain
Request ID:
Details : system not power on.
INC000000017170 12/29/14 11:44 AM Report Issue Location:
Urgency : Commerzone
Medium?
Purpose
Details Trust
: we have relationship
created failled.
folders and access given to concer
INC000000017171 12/29/14 12:04 PM Report Issue Urgency : Medium?
Urgency : Medium?
Request Details : Email confguration with New Handset - Mr. Ramesh

Urgency : High?
Request Details : sap not working in H.W.Park store system

Urgency : Medium?
Request Details : sap not working in H.W.Park store system

Urgency : Medium?
Request Details : mail box tobe updated in h.w.park system stores

Urgency : Medium?
Request Details : internet not working

Urgency : Medium?
Request Details : net is not working

Urgency : Medium?
Request Details : mobile phone emails not working

Urgency : High?
Request Details : Want to copy a particular folder and fle from deskto
Urgency : Medium?

Urgency : Medium?
Request Details : need to take control of kavita salvi

Urgency : Medium?
Request Details : lan connection needs to be provided at bag park

Urgency : Medium?
Request Details : kyocera printer getting paper jam issue.

Urgency : Medium?
Request Details : Internet not working they showing certifcate error

Urgency : Medium?
Request Details : Excel fle is not opening and having print setting iss
Urgency Details : Dear Kishor,
: Medium?
Please get this approved from Mr. Mahesh Iyer.

Because we have to give this machine in our domain.
Request
Urgency Details : Required alternate printer.
: Medium?
Urgency : Medium?
Failure Performance Reroute Email Service Pune Pune Pune
Failure Functionality Repair Application Service Hyderabad Hyderabad Hyderabad - Hardw
Failure Functionality Repair Application Service Hyderabad Hyderabad Hyderabad - Hardw
Failure Capacity Repair Email Service Hyderabad Hyderabad Hyderabad - Hardw
Failure Functionality Replace Intranet Service Pune Pune Pune
Request Service Modify Network Service Pune Pune - Inorbit
Failure Functionality Replace Internet Service Pune Pune Pune - NIBM
Failure Functionality Repair Application Service Bangalore Bengaluru

Low
Sanjay Singh 12/29/14 11:12 AM 2 : 7 : 59 0
Low
Vikrant Bakshi 12/29/14 11:44 AM 1 : 37 : 53 0
Low
Rajendra Gaingade 12/29/14 11:11 AM 0 : 27 : 58 0
Low
Smita Dravid 12/29/14 6:38 PM 7 : 22 : 34 0
Low
Rupali Surve 12/29/14 2:10 PM 2 : 40 : 53 0
Low
Mohsinkhan Kazi 12/29/14 11:45 AM 0 : 15 : 42 0
Low
Mukund Joshi 12/29/14 11:46 AM 0 : 15 : 57 0
Low
Sunil Kharat 12/29/14 6:36 PM 6 : 54 : 5 0
Low
ASHOK D 12/29/14 12:26 PM 0 : 41 : 46 0
High
Param Sampat 12/29/14 4:21 PM 4 : 17 : 33 0
Critical
Low
Low
Low
Low
pune admin 12/29/14 4:39 PM 4 : 23 : 14 0
Low
Low
Suman Chakraborty 12/29/14 2:07 PM 1 : 44 : 45 0
Low
Govardhan G 12/29/14 4:19 PM 3 : 56 : 10 0
Critical
Bhavesh Dixit 12/29/14 1:29 PM 1 : 5 : 36 0
Low
Selin Mendes 12/29/14 4:21 PM 3 : 46 : 39 0
Low
Kalpataru Nayak 12/29/14 6:48 PM 6 : 12 : 23 0
Low
Sudhakaran B 12/29/14 1:26 PM 0 : 48 : 27 0
Low
Gangeshwar Kawale 12/29/14 4:38 PM 3 : 42 : 9 0
Low
Priyanka Choudhary 12/29/14 4:24 PM 3 : 24 : 22 0
Critical
Mahesh Iyer 12/29/14 4:17 PM 3 : 15 : 25 0
Low
Mail Rejected by reciept s Vinay Ghadi - FMS
Djoin Done? IT Asset
Chnge proxy setting? Sunil Kharat - FMS
No root available for net Sunil Kharat - FMS
Change proxy setting? Sunil Kharat - FMS
user is already having the Sumeet Bangal - FMS

Request Details : Need to install the HO LJ 5200 printer.
Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Request Details : keyboard not working.

Urgency : Medium?
Request Details : Iconnect not open

Urgency : Medium?
Request Details : As discussed with you please send someone to uplo

Urgency : Medium?
Request Details : Driver update needed for Printer Canon 2525

Urgency : Medium?

Urgency : Medium?
Request Details : Scanner IMAC :- Priyanka keswani

Urgency : Medium?

Urgency : Medium?
Request Details : Need to convert fles from .pdf to word doc.

Urgency : Medium?
Request Details : no any one site open in internet explorer. please res
Urgency : Medium?
Request Details : Net is not working

Urgency : Medium?
Request Details : Emails issue.

Urgency : Medium?

Urgency : Medium?
Request Details : WinZip not working properly.

Urgency : Medium?
Request Details : Kindly provide cartridge for HP officejet J3508 All-in

Urgency : High?
Request Details : Need to be confgure the printer & winzip is not wor
Urgency : Medium?
Request Details : System is not working.

Urgency : Medium?
Request Details : Need to be confgure Reliance datacard.

Urgency : Medium?
Request Details : Presently i am provided with a aquare size Monitor

Urgency : High?
Request Details : Projector issue.

Urgency : Medium?
Request Details : Outlook not working

Urgency : Medium?
Request Details : Printer disconnected. (Can't take printout)

Urgency : High?
Request Details : cannot get prints

Urgency : High?
Request Details : Could not take print outs with Canon Printer - showi
Urgency : High?
Failure Functionality Replace Security Service Mumbai Mumbai Corporate Office
Failure Functionality Restart Intranet Service Pune Pune - Commerzo
Request Software Rollback Application Service Mumbai Mumbai Corporate Office
Failure Functionality Replace Internet Service Pune Pune - Commerzo
Failure Functionality Repair Email Service Mumbai Dubai Dubai
Failure Functionality Repair Printing\Scanning\Plotting Serv Mumbai Mumbai Malad

Critical
Mukund Joshi 12/29/14 2:05 PM 0 : 41 : 54 0
Medium
Mumbai TL 12/29/14 7:00 PM 4 : 44 : 51 0
Medium
Mumbai TL 12/29/14 3:44 PM 1 : 22 : 6 0
Low
Aditya Meshram 12/30/14 12:37 PM 22 : 12 : 30 1
Low
Alqama Khan 12/29/14 4:37 PM 2 : 4 : 22 0
Low
Low
Sujata Makwana 12/29/14 5:17 PM 2 : 35 : 41 0
Medium
Mumbai TL 12/30/14 10:11 AM 19 : 29 : 7 1
Low
IT Asset 12/30/14 4:43 PM 26 : 0 : 44 1
Medium
Mumbai TL 12/30/14 9:36 AM 18 : 45 : 26 1
Low
Arun Kumar 12/29/14 4:52 PM 1 : 44 : 56 0
Low
Alqama Khan 12/29/14 4:35 PM 1 : 27 : 29 0
Low
Critical
Viren Bhatia 12/29/14 4:15 PM 0 : 58 : 32 0
Medium
Mumbai TL 12/29/14 6:40 PM 3 : 16 : 37 0
Low
Mohan R. 12/29/14 4:16 PM 0 : 30 : 13 0
Low
Aditi Nevrekar 12/30/14 12:56 PM 20 : 59 : 50 1
Low
Mukesh Bakhai 12/29/14 4:29 PM 0 : 24 : 40 0
Low
Chandrakant Karwanje 12/29/14 4:30 PM 0 : 24 : 29 0
Low
Mahadev Undage 12/29/14 4:28 PM 0 : 21 : 57 0
Low
Deepak Mehra 12/31/14 5:10 PM 49 : 3 : 29 2
Low
Shantala Hegde 12/30/14 10:31 AM 17 : 50 : 49 1
Low
Aashima Nayar 12/29/14 6:58 PM 1 : 55 : 17 0
Low
Archana Kotian 12/30/14 10:51 AM 17 : 47 : 53 1
Low
Mary Thomas 12/31/14 10:15 AM 41 : 6 : 31 2
Low
Pradeep Chikne 12/30/14 10:53 AM 17 : 38 : 34 1
systems updated.issue re Babu K - KRC
Change compablity view sSunil Kharat - FMS
After reinstalling the Safe Sumeet Bangal - FMS
Printer driver installed on Shivdan Choudhary
Filled new form, took user'Tushar Basutkar
Change proxy setting? Sunil Kharat - FMS
All system Upated? Pune TL - KRC
Monitor connected with usIT Helpdesk - BKC
closed? Shafullah Khan - FMS
Printer reconnected ,issueShivdan Choudhary
user told that print is co Sumeet Bangal - FMS
Server issue resolved.? Shivdan Choudhary

Request Details : I have lost the connectivity with all the pritners loca
Urgency : High?
Request Details : Printer not working (P1606)

Urgency : High?
Request Details : on canon machine printouts are not coming

Urgency : High?
Request Details : Request to Install SAP Old version on my CPU -
INC000000017217 12/29/14 5:55 PM Report Issue Reason - New SAP Ver not supporting to BW reports
Urgency : High?
Request Details : need to activate windows.
Urgency : Medium?
Request Details : I am unable to print the documents. It is showing un

Urgency : High?
Request Details : Chalet Hotel 4th Floor Canon Printer is not working
Urgency : High?
Request Details : Merge pst with current mailbox

Urgency : High?
Request Details : Toshibs Estudio Copier - Printing with marks

Urgency : High?
Request Details : PDF conversion

Urgency : High?
Request Details : CD/DVD not working properly.

Urgency : Medium?
Request Details : Internet issue.

Urgency : Medium?

Urgency : Medium?
Request Details : Kyocera print toner has got empty, so needs to repl
Urgency : Medium?
Request Details : 1) Shift error pop up is coming frequently.
INC000000017228 12/30/14 11:51 AM Report Issue 2) Mouse pad problem
Urgency : High?
Request Details : Drawing fle does not open
Urgency : High?
Request Details : Attachments are not opening in IPAD. -Raj

Urgency : Medium?
Request Details : Printer (Billing Sect.) HP Laser Jet 3005p is showing

Urgency Details
: High? :
The below link is not opening in my system. This is required to upload
link http://krchosp/RealEstate/Document%20Center/Forms/AllItems.as
Request
Urgency Details : system booting problem.
: Medium?
Urgency : Medium?
Request Details : The footfall server having connecting issue, so need

Urgency : Medium?
Request Details : Printer not connect.

Urgency : High?
Request Details : INternet down on 25 Dec 2014

Urgency : Medium?
Request Details : Laptop battery has no back up , recently replaced.
INC000000017237 12/30/14 12:58 PM Report Issue Outlok gets disconnected very offenly during working hours.
Urgency : High?
Request Details : Ploter not working on my laptop
Urgency : Medium?
Request Details : Excel fle is not working properly.

Urgency : Medium?
Change Server DecommisDesktop Computing Service Hyderabad Hyderabad
marks
Failure Functionality Repair Internet Service Hyderabad Hyderabad Hyderabad
Desktop Computing Service Mumbai Mumbai Gigaplex
Failure Functionality Repair Network Service Bangalore Bengaluru Bengaluru

Low
Ravindra kulkarni 12/30/14 11:36 AM 17 : 57 : 39 1
Low
Low
Low
Viresh Amodkar 12/30/14 1:21 PM 19 : 25 : 46 1
Low
Venkata Srikanth 12/29/14 6:11 PM 0 : 11 : 3 0
Low
Deepa Sawardekar 12/30/14 11:34 AM 17 : 11 : 22 1
Low
Mandar Bhabal 12/30/14 12:27 PM 2 : 52 : 42 0
Low
Akriti Khare 12/30/14 12:38 PM 2 : 12 : 28 0
Low
Nityanand Devadiga 0:0:0 -42003
Low
Sunil Rijhwani 12/30/14 11:10 AM 0 : 25 : 46 0
Low
Mahesh Rathod 12/31/14 6:27 PM 31 : 42 : 10 1
Critical
Budhaji Morgaonkar 12/30/14 1:22 PM 2 : 36 : 55 0
Low
Derrick Gomes 12/30/14 12:43 PM 1 : 56 : 43 0
Low
Anupam Singh 12/30/14 1:24 PM 2 : 12 : 31 0
Critical
Arvind Prabhu 12/30/14 6:55 PM 7 : 4 : 18 0
High
Mahesh Rathod 12/30/14 1:32 PM 1 : 10 : 38 0
Critical
Low
Low
Prabhakaran A 12/31/14 12:45 PM 24 : 15 : 13 1
Low
Manoj Kacha 0:0:0 -42004
Low
Sudhakaran B 12/30/14 3:22 PM 2 : 41 : 51 0
Low
Satish Naik 12/30/14 5:53 PM 5:3:4 0
Low
Bangalore TL 12/30/14 3:17 PM 2 : 20 : 25 0
Low
Rohit Gupta 12/30/14 5:52 PM 4 : 54 : 7 0
Low
Low
H Birari 12/30/14 4:31 PM 2 : 40 : 15 0
Reconnect printer.? Raj Ganage - FMS
Reconnect printer manually.Now user able to take prints out.

Raj Ganage - FMS
Call Resolved.?
Reconnect printer.? Raj Ganage - FMS
IT Asset
fle conversion done & sh Mumbai TL - KRC
Printer setting done worki Shafullah Khan - FMS
Call Resolved? Bangalore TL - KRC
It airoli
The server link was up andSudhakaran - FMS
Resolved? Network Admin
Installed Plotter working f Shafullah Khan - FMS
Reset the Microsoft excel sPrathamesh Gomte - FMS

Request Details : Need to be confgure new Vodafone data card.
Urgency : Medium?
Request Details : DMS not working

Urgency : High?
Request Details : Need to set rules in Outlook

Urgency : Medium?
Request Details : Brother printer having Print and scanning issue.

Urgency : Medium?
Request Details : Outlook not working

Urgency : Medium?

Urgency : Medium?
Request Details : I am not getting print

Urgency : Medium?
Request Details : Please log the call for keyboard issue for Cynthia Dc
Urgency : Medium?
Request Details : Issue : Conference room projector not working.

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Request Details : VGA cable is faulty, screen flucuation issue.

Urgency : Medium?
Request Details : Laptop battery is not getting charged.

Urgency : Medium?
Request Details : Outlook mails are not showing properly.

Urgency : Medium?
Request Details : Need to confgure sharing folder.

Urgency : Medium?
Request Details : System is not working

Urgency : Medium?
Request Details : plotter is not working

Urgency : High?

Urgency : Medium?
Request Details : Need to be confgure the sharing folder.

Urgency : Medium?
Request Details : mouse not working.

Urgency : Medium?
Request Details : SAP NetWeaver Portal is not opening. Massage .... Y

Urgency : High?
Request Details : Printer HP D2300 not working.

Urgency : High?
Request Details : The following error is appearing in Iconnect.
INC000000017265 12/30/14 8:10 PM Report Issue "Browser/program is not supported by Web Dynpro".
Urgency : Medium?
Request Details : To confgure printerin my Pc
Urgency : High?
Request Hardware New Desktop Computing Service Mumbai Mumbai Hindustan Mills
Failure Functionality Replace Printing\Scanning\Plotting Serv Pune Pune - NIBM
Laptop Computing Service Mumbai Mumbai Metal Box
Failure Functionality Repair Email Service Mumbai Mumbai Hindustan Mills
Failure Functionality Repair Server Service Mumbai Mumbai Hindustan Mills
Failure Functionality Repair Desktop Computing Service Mumbai Mumbai Hindustan Mills
Failure Availability Repair Email Service Hyderabad Hyderabad Hyderabad
Failure Functionality Repair Server Service Mumbai Mumbai Hindustan Mills
Failure Functionality Replace Desktop Computing Service Mumbai Mumbai Gigaplex

Low
T Loni 12/30/14 2:58 PM 1:5:3 0
Low
Ashish Solanki 12/30/14 4:36 PM 2 : 35 : 1 0
Low
Sivakumar S 12/30/14 3:09 PM 0 : 48 : 14 0
Low
K. Nagesh K 12/30/14 5:39 PM 2 : 59 : 37 0
Low
IT Asset 12/30/14 5:51 PM 2 : 53 : 40 0
Medium
Mumbai TL 12/30/14 6:00 PM 3 : 1 : 41 0
Low
Mahadevan N 12/30/14 3:44 PM 0 : 45 : 17 0
Low
Low
Preeti Chheda 12/30/14 4:35 PM 1 : 31 : 28 0
Medium
Mumbai TL 12/30/14 5:06 PM 2:1:6 0
Medium
Mumbai TL 12/31/14 10:03 AM 18 : 53 : 37 1
Medium
Mumbai TL 12/30/14 5:43 PM 2 : 28 : 40 0
Medium
Mumbai TL 12/30/14 6:53 PM 3 : 35 : 1 0
Low
Chandrakant Karwanje 12/31/14 6:00 PM 26 : 4 : 32 1
Low
Vaibhav Samarth 0:0:0 -42004
Low
Anup Chakrabortty 12/30/14 5:55 PM 1 : 3 : 40 0
Low
Ansari Taimiya 12/30/14 5:55 PM 1 : 2 : 14 0
Low
Hakeemuddin Khan 12/30/14 5:56 PM 1 : 1 : 38 0
Low
Low
Low
Ashok Ghodke 12/30/14 5:57 PM 0 : 44 : 28 0
Low
Fakhre Azam 12/31/14 10:08 AM 16 : 30 : 54 1
Low
Low
Rajendra Malap 0:0:0 -42004
Critical
Kishor Bothra 12/31/14 3:18 PM 19 : 8 : 43 1
Low
Prerna Rane 12/31/14 12:59 PM 3 : 18 : 7 0
Resolved.? Prathamesh Gomte - FMS
Updated java to version 8 Tushar Basutkar
rules set in users system Babu K - KRC
The printer issue has beenSudhakaran - FMS
Confgure printer? Sunil Kharat - FMS
Refxed cables, issue reso Tushar Basutkar
Sonali Chaudhary
Yesterday evening ploter wShafullah Khan - FMS
Done.? IT Hydrabad INorbit
Kaustubh Amberkar - KRC
Compatibility view issue.BShafullah Khan - FMS

Request Details : Keyboard is not working.
Capture
Urgency : Medium?

Request Details : domain trust relationship fail message not able to lo
Urgency
Regards : Medium?
Request
KaustubhDetails : SAP not working.
Urgency : Medium?
Manager – Information Technology
Request Details : Error message is popping up while starting the lap t
Urgency : Medium?
Hand Phone: +91 9167364787
INC000000017271 12/31/14 10:48 AM RE: Error messagDirect: +91 22 26564597

Request Details : Dear Vinay & Fazal
Request Details : PDA support required
INC000000017273 12/31/14 11:09 AM Report Issue Please Reserved this for Mrotek antenna installation IP
Urgency : Medium?
From: Vijay Dalmia
192.168.31.80 - KRC
To 192.168.31.86
Request
Sent: Details
Wednesday, : Printer
Decembernot working
31, 2014for9:52
manyAMtiemes
Dear Vinay & Fazal
INC000000017274 12/31/14 11:10 AM Report Issue Printer Name-Amberkar
To: Kaustubh p1606 - KRC
Urgency
Subject: : High?
Error message
Please Reserved this forinMrotek
system antenna installation IP
192.168.31.80 To 192.168.31.86
INC000000017275 12/31/14 11:32 AM Report Issue 192.168.31.80 Building A
192.168.31.81 Sales Office
Request DetailsBuilding
192.168.31.82 : domain Notrust
T5 failure
INC000000017276 12/31/14 11:50 AM Report Issue ?
Urgency : High?Building No T6
192.168.31.83
192.168.31.84 Building No T13
Request DetailsPhase1
192.168.31.85 : Request to shift
Matrix the PC and Intercoms of Ms. Prachi
Office
Urgency : High?
Urgency : Medium?
Request Details : Server / Network No Connectivity - Closed by IT.Tha
Urgency : Medium?
Request Details : monitor display not workinig

Urgency : Medium?
Request Details : Server printer not connected, kindly send IT engine

Urgency : High?
Request Details : Network issue.

Urgency : Medium?
Request Details : computer very slow and on desktop its coming activ
Urgency : High?

Urgency : Medium?
Request Details : WIFI dongle installation in VNR's cabin

Urgency : High?
Request Details : Projector issue in 7th flr confrnc room.

Urgency : Medium?
Request Details : Copy 4 Nos. of CD's.

Urgency : High?
Request Details : Requirement of Autocad software.

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?

Urgency : Medium?
Request Details : JAVA Update Installation

Urgency : High?
Request Details : Not able to open outlook.

Urgency : High?
Request Details : link unable to connect

Urgency : High?
Desktop Computing Service Mumbai Mumbai Corporate Office
Server Service Pune Pune Pune
Failure Functionality Repair Server Service Mumbai Mumbai Sahar
Failure Functionality Replace Desktop Computing Service Pune Pune Pune - Inorbit
Failure Functionality Repair Email Service Mumbai Mumbai Powai
Application Service Mumbai Mumbai Metal Box

Low
IT Helpdesk BKC 0:0:0 -42004
Low
Low
Vaddiparti Murty 12/31/14 10:48 AM 0 : 9 : 49 0
Low
Pragnesh Doctoria 12/31/14 5:22 PM 6 : 34 : 56 0
Low
Low
Info Vashi 12/31/14 6:16 PM 7 : 6 : 46 0
Low
Low
Pune TL 0:0:0 -42004
Low
Milind Awasare 0:0:0 -42004
Low
Prachi Singh 12/31/14 4:15 PM 4 : 20 : 38 0
Low
Rahul Gavali 12/31/14 12:58 PM 0 : 58 : 46 0
Low
stores inorbitpune 1/2/15 10:35 AM 46 : 17 : 52 2
Low
Ketan Shah 12/31/14 6:08 PM 5 : 43 : 10 0
Low
Mahesh Khairnar 12/31/14 3:31 PM 2 : 49 : 31 0
Low
Parmitta Mane 12/31/14 6:20 PM 5 : 38 : 5 0
Low
Amit Aeer 12/31/14 6:25 PM 5 : 25 : 25 0
Low
Low
Low
Low
Amul Chavan 0:0:0 -42005
Medium
Mumbai TL 12/31/14 5:59 PM 3 : 33 : 18 0
Medium
Mumbai TL 12/31/14 3:49 PM 1 : 21 : 8 0
Medium
Mumbai TL 12/31/14 6:45 PM 4 : 13 : 20 0
Low
Gaurav Jain 12/31/14 4:46 PM 2 : 11 : 35 0
Low
Low
A. Francis 12/31/14 6:40 PM 3 : 48 : 29 0
IT Helpdesk - BKC
Installed the printer driv Sumeet Bangal - FMS
Pune TL - KRC
Darshit Jain - FMS
Shifted PC vice versa? Shafullah Khan - FMS
Reroute Ram? IT Helpdesk Pune - IMPL
Uplink issue in UB solved. Shafullah Khan - FMS
Ms.Priyanka is on meetingShafullah Khan - FMS
copied the data on CD & SMumbai TL - KRC
Sonali Chaudhary
Updated Java, issue resol Tushar Basutkar

Request Details : Need to bind the printer beow IP address with Mac a
Printer Model:- HP LaserJet Professional P1606dn
INC000000017295 12/31/14 2:59 PM Report Issue Hardware Address: AC:16:2D:CE:95:1C
IPv4 Address:172.16.23.2
Urgency : Medium?
Urgency : Medium?

Urgency : Medium?
Request Details : Printer issue in AP dept.

Urgency : Medium?
Request Details : Network share scanning folder needs confgure to a

Urgency : Medium?
Request Details : Memory faulty-need to be changed.

Urgency : Medium?
Request Details : 1 Server printer not connected to my Laptop
2 SAP print out not coming on 1606 printer
Please do the needful
Urgency : High? : IMAC
Request Details PENDING :-
Windows update.
INC000000017302 12/31/14 5:17 PM Report Issue Selected
Urgency :Item : Other
Medium?
Request Details : New Joinee :- Sanjay Sethi
DOJ :- 2-Jan-15
Location :- Corporate Office
Note :- Allocate Mr. Suresh Singaravelu MAC Laptop and Desktop
Request Details : Change Date Format from US to UK as this is causin
Urgency : High?
Medium?
WO0000000010359 12/1/14 10:41 AM Procurement Re Items to Purchase : Laptop
New S/W License :
Renew S/W License :
WO0000000010360 12/1/14 10:42 AM Procurement Re Items
Quantityto Purchase
of items :: One Adapter- Laptop HDD
New
Total S/W
CostLicense
of all items : : < Rs. 10000/-
Renew
Business S/W License : : Call ID - INC000000016003
Justifcation
Quantityto Purchase
User Name Joshi,::Mukund
of -items Laptop Adapter
Laptop
New
Total S/W
Cost-License
Problem of : laptop's
all items
Current : < Rs. 10000/-
HDD has crashed, need to provide new HD
Renew
Business
quotationS/W isLicense
Justifcation
attached.? : : Call ID - INC000000015922
WO0000000010362 12/1/14 11:55 AM User Data BackuOperation
Quantity
User Name of: -items
Desktop
Solanki, Data
: Laptop
Ashish Restore
screen repair charges
Request
Total Cost
Problem Details
- of : Email
all items
Laptop charger:< BackRs. up of
10000/-
is not K. Venkata
working – HP Srinivasa Rao - laptop
Probook 4330s ? a
Business
QuotationJustifcation
is attached.? : Call ID - INC000000016056
WO0000000010363 12/1/14 11:58 AM Server ID Mana ID Type
User name: User ID
- Pravin Shelar
User ID operation
Problem - Hp Probook : Activate4330 screen & stud need to replace, Screen n
User ID Create Operation :
WO0000000010364 12/1/14 12:11 PM Meeting Reques Selected
EmployeeItem Name : Laptop
for creation :
From
User IDLocation
Activation : Hyderabad
:
To Location
Login ID for :activation
Hyderabad : Loging Id :-Skapatkar
WO0000000010365 12/1/14 12:30 PM Restore fle sys Restore
ConferenceOperation
Room Details: Database : Building-9 & 2A
Request
Date Details
Name: for
: 12/02/2014
Employee Environmental
activation : Sandeep checklist Kapatkar
to be sent
?
From(Time) : 11 : 0 :
User ID Deactivation
Login IDOperation
To(Time) : 17
to : 30 : Database
deactivate :
Request
Additional
Employee Details
Details
Name : to
Backup
: Laptop
deactivate tape to
: BKC
required for- 30
ERT9th Flr- site /Hyderabad
coordination lo
meeting with
?
User ID Deletion :
Login IDOperation
to delete :: Database
Request
Employee Name: for
Details Weeklydeletionchecklist
:
?
User ID Modifcation :
Login IDOperation
to modify :: Database
Request
Employee Name: for
Details Servermodify Admin : Logon Monitoring(IT Security process
?
Group ID operation :
Add group Operation
membership : Database:
Request Details : Active Employee ID Reconciliation report(Fortnight p
?
Login ID to add group membership :
WO0000000010370 12/1/14 12:31 PM Restore fle sys Restore Operation : Database
Group Name to add group membership :
Request Details : IMAC Tracksheet (Fortnight Process)
Remove group membership :
?
Employee name to remove group membership :
Login ID to remove group membership :
Request Details : Antivirus compliance report(Fortnight process)
Group name to remove group membership :
?
WO0000000010372 12/1/14 12:31 PM Restore fle sys Create
RestoreGroup
Operation ID : : Database
New group
Request name: Security
Details for creation Group : Reconcillation(IT Security process V2
Delete
? Group ID :
WO0000000010373 Group name
12/1/14 12:31 PM Restore fle sys Restore Operationfor deletion
: Database :
Modify
Requestgroup
Details attributes
: To decide : on the type of data needing backup along
Group
? name for modifcation :
WO0000000010374 Request
12/1/14 12:36 PM Server ID Mana ID Type : Details
User ID: Display Name :-Sandeep Kapatkar – KRC
Loging
User IDId :-skapatkar
operation : Activate
EmailID
User Id:-skapatkar@kraheja.com
Create Operation :
Group
Employee Membership
Name for creation :
KRCGC
User ID -Activation
Pune Users :
Failure Functionality Repair Server Service Bangalore Bengaluru Bengaluru - Koram
Asset Allocation Service Mumbai Mumbai Corporate Office

Desktop
Failure Functionality Repair Laptop Computing Service Mumbai Corporate Office

Mumbai

Mumbai
Request Hardware New Laptop Computing Service Mumbai Corporate Office

Mumbai
Change Server DecommisBackup and Restoration Servic Hyderabad

Hyderabad
Request Service Create Server Service Pune Pune

Pune
Change Server DecommisCommunication Service Hyderabad Hyderabad

Hyderabad
Request Process Internal Process Service Mumbai Corporate Office

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai
Low
Medium
Mumbai TL 0:0:0 -42005
Medium
Mumbai TL 0:0:0 -42005
Low
Hemchandra Gawade 12/31/14 6:24 PM 2 : 27 : 19 0
Low
G Chowdary 12/31/14 6:41 PM 2 : 41 : 24 0
Low
Network Admin 0:0:0 -42005
Low
Ketan Shah 12/31/14 6:09 PM 0 : 58 : 37 0
Critical
Bhavesh Dixit 12/31/14 6:10 PM 0 : 52 : 57 0
Low
IT Asset 0:0:0 -42005
Low
Makarand Kale 12/31/14 7:18 PM 0 : 51 : 21 0
Low Kaustubh Amberkar - KRC 12/1/14 11:04 AM 0 : 22 : 12

0

0
Low Kaustubh Amberkar - KRC 12/5/14 7:16 PM 104 : 32 : 15

4
Low Sampathkumar Acharya 12/1/14 5:16 PM 5 : 21 : 43

0
Low Pune TL - KRC 12/1/14 4:11 PM 4 : 13 : 1

0
Low Surya Naiyak 12/2/14 2:51 PM 26 : 39 : 37

1
Low IT Helpdesk - BKC 12/2/14 8:56 AM 20 : 25 : 29

1
Low IT Helpdesk - BKC 12/1/14 5:51 PM 5 : 21 : 4

0

0

4

8

8

8

7

0

0
IT Helpdesk Malad
Pune TL - KRC
Tushar Basutkar
Raj Ganage - FMS
Seema
Seema
Seema
Nagarjuna
Fazal
Nagarjuna
Fazal
Fazal
Fazal
Fazal
Operations
Operations
Operations
Vinay
Operations
Fazal
WO0000000010375 12/1/14 12:42 PM Printing Device Selected Device : Existing Printer
Printer Operation : Installation
Scanner Operation :
WO0000000010376 12/1/14 1:37 PM Meeting Reques Selected Item : Projector
Plotter Operation :
From Location
Justifcation : Mumbai
: printing is not possible.?
To Location : Mumbai
WO0000000010377 12/1/14 3:02 PM Allocation RequeSelected
Conference ItemRoom: Desktop
Details : Coral reef
Request Details : Domain Join Request :
Date : 12/01/2014
From(Time) : 2 : 30
Old :Item
System
To(Time) : 0: Audio
4 Type: Original Assigned System (Hp COMPAQ290MT S/N :
From
Old Location
Computer
Additional : Mumbai
Name:
Details KRNH-RVREDDY-D
: Need a projector & attched it to it
To
? Location
New Computer : Mumbai
Name: KRNH-RVREDDY-D
WO0000000010379 12/1/14 4:31 PM Password Reset Request Details
Conference
Asset Type: Room
DESKTOP: Password need
Details : 8th to be
floor reset
conferance room
Date : 12/01/2014
Password
From(Time) type
: 3 to
: 0be reset : Window Login?
WO0000000010380 12/1/14 4:42 PM Software RequesSelected
To(Time)
Domain ID::Software : Other software
6 :KRNH-RVREDDY-D(rvreddy@kraheja.com)
0
Justifcation
Additional for Other
Details
Location: HYDERABAD : 8thSoftware :
floor conferance room need to attached aude
Additional
? Details : neons PDR varifcation-shiv dan?
Purpose to Item
Join: Domain:
Laptop Need to install autocad 2013lt
Request
? Details : Need To Allocate Laptop For Sandeep Kapatkar?
WO0000000010382 12/1/14 6:04 PM Allocation RequeSelected Item : Desktop

Request Details : Need Allocate Dekstop For Sarfaraz Ahmed?
WO0000000010383 12/1/14 6:39 PM User Data BackuOperation : Laptop Data Backup

Request Details : Plz log a Data Backup call for Mr.Anil Jambhe Data N
and Ms. Riya kowale Resign user Data Need to given to Mr.Anil Jambh
WO0000000010384 12/1/14 6:40 PM User Data Backu?
Operation : Laptop Data Backup
Request Details : Mr.Rakesh Yadav Laptop data backup need to be tak
WO0000000010385 12/1/14 6:40 PM User Data BackuOperation : Laptop Data Backup

Request Details : Mr. Anand Raskar Laptop data backup need to be ta
WO0000000010386 12/1/14 6:46 PM Password Reset Request Details : Password need to be reset
Password type to be reset : Window Login?
WO0000000010387 12/1/14 7:16 PM Procurement Re Items to Purchase : Hard Disk

New S/W License :
Renew S/W License :
WO0000000010388 12/1/14 7:17 PM Procurement Re Items to Purchase
Quantity of items :: LaptopLaptop HDD need to purchase
New
Total S/W
CostLicense
of all items: : < Rs. 10000/-
Renew
BusinessS/W License : : Call ID - INC000000015790
Justifcation
WO0000000010389 12/2/14 10:19 AM Printing Device Selected
Quantity
User Name Device
of -items : Existing
: Laptop
Mirlekar, Printer
Battery and Laptop Hinges problem
Prashant
Printer
Total
Problem Operation
Cost- of
hard disk: Confguration
all items is: about
< Rs. to
10000/-
full - New HDD needs to installed – Re
Scanner
Business Operation
Justifcation
Verifed the data and : required
: Call ID -disk
WO0000000010183
space to install application. asked
WO0000000010390 12/2/14 10:43 AM Consumable ReqSelected
Plotter item
Operation
User Name : MOUSE
- Suresh : Patil
Request
Problem Details
Justifcation
- HP : New
: Printer
Compaq Laptop
problem Mouse
6710b -Laptop Required?
disconnected?
battery backup problem & one l
quotation is attached for your approval.?
WO0000000010391 12/2/14 11:30 AM Printing Device Selected Device : Existing Printer
Printer Operation : Confguration
Scanner Operation :
WO0000000010392 12/2/14 12:13 PM Meeting Reques Selected Item : Projector;Video
Plotter Operation :
From Location
: need to take monthly report prints in color?
WO0000000010393 12/2/14 12:35 PM Password Reset Request
ConferenceDetails
Room : Password need
Details : 8th to be
floor reset
vivarea
Date : 12/03/2014
From(Time) : 14 : 0
To(Time) Details
: 14 : 0: Password need to be reset
Password
Additionaltype
Detailsto be resetis: some
: there Window Login? issue ..request to pls solv
hardware
?

Printer Operation : Confguration
Scanner Operation :
WO0000000010398 12/2/14 2:02 PM Allocation RequeSelected Item : Laptop
Plotter Operation :
Request Details
Justifcation : Domain
: ' Driver Joining
update Request
needed' :
message being flashed?
New System Type: Permanent Replacement(HP Probook 4320s)
WO0000000010399 12/2/14 4:42 PM Mobility Manag Selected Device
Old Computer : Smartphone
Name: KRIT-ITSTOCK
New Computer Name: KRIT-APIRANI-L
Operation
Asset Type:: New
LaptopConfguration
WO0000000010400 12/2/14 4:56 PM Consumable ReqSelected
Request item :: MOUSE
Details
Serial number : Need to confgure email on mobile.?
CNF01748WR
Request Details
Domain ID: Amyn : Laptop
Pirani USB mouse required ?
(apirani@kraheja.com)
Location: HYDERABAD
Purpose to Join Domain : New joinee
Mumbai
Failure Functionality Repair Communication Service Mumbai Corporate Office

Mumbai
Change Server DecommisAsset Allocation Service Hyderabad Hyderabad

Hyderabad
Request Service Create Communication Service Mumbai Corporate Office

Mumbai
Request Account Reset Server Service Mumbai Malad

Mumbai

Mumbai
Request Service Create Asset Allocation Service Pune Pune

Pune

Pune
Request Backup Restore Backup and Restoration Servic Mumbai Corporate Office
Mumbai

Mumbai
Request Backup Modify Backup and Restoration Servic Mumbai Corporate Office
Mumbai
Request Account Reset Server Service Mumbai Corporate Office

Mumbai
Failure Functionality Replace Desktop Computing Service Mumbai Corporate Office

Mumbai

Mumbai

Mumbai
Laptop Computing Service Mumbai Corporate Office

Mumbai

Mumbai

Mumbai
Request Account Reset Server Service Goa Goa

Mumbai
Request Account Reset Server Service Mumbai Sahar

Mumbai
st to pls solve on urgent basis... as we have video conferencing with hyd team
Request Account Reset Server Service Mumbai Malad - Mindspace

Mumbai
Request Account Reset Server Service Mumbai Powai

Mumbai

Mumbai
Change Server DecommisLaptop Computing Service Hyderabad Hyderabad

Hyderabad
Request Service Create Mobility Service Corporate Office

Mumbai
Request Hardware New Laptop Computing Service Corporate Office

Mumbai
Low Rakesh Tawade 12/1/14 5:19 PM 4 : 36 : 53
0

0
Low Hyderabad TL - KRC 12/1/14 6:01 PM 2 : 59 : 2

0
Low IT Helpdesk - BKC 12/1/14 4:09 PM 1:0:6

0
Low Khurshid A. Khan - MPM 12/1/14 4:38 PM 0 : 6 : 25

0

0
Low Pune TL - KRC 12/1/14 6:36 PM 0 : 37 : 4

0
Low Pune TL - KRC 12/1/14 6:35 PM 0 : 30 : 52

0

1

2

10
Low Divya Idnani 12/2/14 9:49 AM 15 : 3 : 5

1

2

2
Low Archana Kotian - CHL 12/2/14 11:50 AM 1 : 30 : 34

0
Low IT Helpdesk - BKC 0:0:0

-41975
Critical Rama Mohan T 12/2/14 12:50 PM 1 : 20 : 5

0
Low Priyanka Ganguli - MPM 0:0:0

-41976
Low Ashok Keni 12/2/14 12:40 PM 0 : 4 : 55

0
Low Karan Gupta 12/2/14 12:41 PM 0 : 5 : 46

0
Low Kalpesh Igave - MPM 12/2/14 12:42 PM 0 : 6 : 47

0
Low Dhaval Soni 12/2/14 12:45 PM 0 : 8 : 52

0
Low Saurabh Saxena - KRC 12/2/14 5:35 PM 4 : 44 : 11

0

0
Low Nishreen Tashrifwala 12/2/14 6:26 PM 1 : 44 : 21

0

0
Shivdan
IT
Arun
Mumbai
IT Helpdesk
Shivdan
Pune
Pune
Shafullah
Prathamesh
Darshit
IT Helpdesk
Sonali
Sonali
Raj
Tushar
Raj
IT
IT Helpdesk
IT Helpdesk
IT Helpdesk
IT Helpdesk
Shivdan
Nagarjuna
Tushar
Tushar
Request Details : Environmental checklist to be sent
?
Request Details : Backup tape to BKC - 30 9th Flr- site /Hyderabad lo
?
Request Details : Tape Backup Report (Backup & Disaster recovery Pr
?
Request Details : Audio Video Tracking Sheet report(Audi Video Reque
?
WO0000000010405 12/2/14 5:00 PM Server ID Mana ID Type : User ID
User ID operation : Deactivate
WO0000000010406 12/2/14 5:00 PM Server ID Mana ID Type : User
Employee Name ID for creation :
User ID operation
Activation :: Modify
User
LoginIDIDCreate Operation
for activation : :
WO0000000010407 12/2/14 5:01 PM Network Suppor Selected
Employeeitem Name : Switch
for creation
activation : :
Operations for switch
User ID Activation
Deactivation : : : Create vlan
Operations
Login ID for for router : : Mr. Raskar Anand
activation
to deactivate
WO0000000010408 12/2/14 5:37 PM Server ID Mana ID Type : Group
Operations
Employee Name ID
for Firewall
for :
activation
to deactivate : Mr. Raskar Anand
User
User ID
Other ID: operation
Deletion : : :
Deactivation
User
LoginID
RequestIDCreate
Details
to deactivate
delete Operation
: All : Cisco : : switches need changes - BKC 30?
EmployeeSoftware
Employee Name
Name for to
for : deactivate
Other
creation
deletion software
:: :
Justifcation
User
User ID
ID Activation
Deletionfor Other
Modifcation : : : Software :
Additional
Login
Login ID toDetails
ID for activation
delete
modify :::user : require pdf writer for converting quotation/do
EmployeeItem
Employee Name
Name : Desktop
for
for activation
modify : : :
deletion
Request
User Details
GroupIDIDDeactivation
Modifcation
operation : transfer
: :: the Sebastian Coelho sir’s allotted Desktop
Desktop
Login ID to
Add group details :- : Mr.: Yadav
deactivate
modify
membership : Rakesh
WO0000000010411 12/3/14 10:29 AM Network Suppor Selected
Compaq
EmployeePro item
Name : Other
4000 to
fordeactivate
modify : Mr. : Yadav Rakesh
Operations
INA141W0TV
User
Group ID ID for
Deletion
operation switch
:
Login ID to add group membership : : :
Operations
Login
Add
Group ID
group
Name fortorouter
to membership
delete add : group: : membership :
WO0000000010412 12/3/14 10:32 AM Meeting Reques Selected
Operations
?
Employee Item
for
Name :Firewall
Projector;Laptop
for :
deletion
Remove group membership ::
From
Other
User
Login Location
ID:
ID AP
Modifcation
to add : group
Hyderabad
Installation : at B#14
membership :
To Location
Request
Login : Hyderabad
Details : AP Installation at B#14?
Login ID
Group ID to
to modify
Name to add
remove : group
group membership
membership ::
WO0000000010413 12/3/14 11:05 AM Allocation RequeSelected
Conference
Employee ItemRoom
Name : DesktopDetails
for modify : 1st board room
:: membership : Bldg-10
Remove
Group name group to membership
remove group
Request
Date
Group Details
: 12/03/2014 : confgure matrix helpdesk outlook in B#12A?
Create ID
Employee operation
Group name ID to : Add Group
: remove group Membership
membership :
From(Time)
Add group
Logingroup : 15
membership
ID to remove : 30 group : Madhusudhana
membership : Chary - KRC
WO0000000010414 12/3/14 11:15 AM Printing Device New
Selected
To(Time)
name: for
:Device
17to : 10 Existingcreation :
Plotter
Group
Delete name
Group remove
ID : : group membership :
Printer
AdditionalOperation
toDetails
Login
Create
Group ID Group
name add IDgroup
for : : Please
deletion membership
:
provide Laptop and projector for ERT coord
: mchary@kraheja.com
Scanner
?
Group Operation
Name to add :
WO0000000010415 12/3/14 11:19 AM Allocation RequeNew
Modifygroup
Selected group name
Item forgroup
attributes
: Desktop : membership
creation : : Kraheja-Hyderabad users
Plotter
Remove Operation
group : Installation
membership ::
Delete
Group
Request Group
name
Details ID
for :
modifcation
: Pl. arrange one
Justifcation
Employee : spindal
name to of plotter
remove is DVD RW from old system to Mr.Shab
damage
Group
Request name
Details for :deletion
Mr. Raskar : group
Anandmembership
(10002777 -: ARASKAR@CHALETH
not able
Login to load paper ?
WO0000000010416 ModifyIDgroup
12/3/14 12:13 PM Meeting Reques Selected
to remove
Itemattributes
: Projector:
group membership :
Group name to for remove
modifcation group: membership :
From Location : Mumbai
Create
Request Group
Details ID : :
Mr. Yadav Rakesh (10003083 - RAKESHY@KRAHEJA.
WO0000000010417 12/3/14 12:46 PM Meeting Reques New group
Selected
Conference
name
ItemRoom
for creation :
: Projector;Video
Details : Matrix conference room Bldg. no3 Mind Sp
Delete
From Group ID :
Date :Location
12/03/2014 : Mumbai
Group
To name: for
Location deletion :
From(Time) : Mumbai
15 : 17
WO0000000010418 12/3/14 12:52 PM Printing Device Modify
Selected group
To(Time) :Device
Conference attributes
: 0 : Existing
17Room Details : :Printer
7th Floor Conference Room
Group
Printer
Date name
Operation
: 12/03/2014 for modifcation
: Toner :
Cartridge
Additional Details :
Request
Scanner
From(Time) Details
: 14 :: Please
Operation : join the user in “Kraheja-Hyderabad users”
?
WO0000000010419 Group
12/3/14 1:23 PM Allocation RequeSelected
Plotter
To(Time) membership
:Item
16 : :0Desktop
Operation : lost during disabling & enabling the id
?
Request
Justifcation
Additional Details: 12A
Details : Transfer
Cartridge?
: Mr. Amol Shikhare Desktop to Marriott team
Location
? :- Sahar?
Request Details : Transfer Mr. Anand Raskar Desktop to Store departm
Location :- Sahar?
Request Details : Monthly Checklist?

Request Details : Patch Management Process(IT Security process V2.0

Request Details : Environmental checklist to be sent?


Employee NameID for creation :
User ID operation
Activation :: Delete
User
LoginID
IDCreate Operation
for activation : :
Employee Name for creation : :
activation
User ID Activation
Deactivation: :
Mumbai
Request Process Internal Backup and Restoration Servic Mumbai Corporate Office
Mumbai

Mumbai

Mumbai
Request Account Terminate Server Service Mumbai Corporate Office

Mumbai
Request Account Modify Email Service Mumbai Corporate Office

Mumbai
Request Network Modify Network Service Mumbai Corporate Office

Mumbai
Change Server DecommisServer Service Hyderabad Hyderabad

Hyderabad
Request Software Install Application Service Mumbai Airoli

Mumbai
Failure Functionality Repair Asset Allocation Service Mumbai Corporate Office

Mumbai
Change Server DecommisNetwork Service Hyderabad Hyderabad

Hyderabad

Hyderabad

Hyderabad

Mumbai
Change Server DecommisAsset Allocation Service Hyderabad Hyderabad

Hyderabad
Request Service Modify Communication Service Mumbai Airoli

Mumbai
Request Service Modify Communication Service Mumbai Corporate Office

Mumbai
Change Server DecommisPrinting\Scanning\Plotting Serv Hyderabad Hyderabad

Hyderabad

Mumbai

Mumbai

Mumbai
Process Service Mumbai Corporate Office

process V2.0.0)? Mumbai

Mumbai

Mumbai

Mumbai

Mumbai
0

0

6

2

0

0

1

0
Low It airoli 12/4/14 4:48 PM 45 : 30 : 50

2
Low IT Asset 12/31/14 12:52 PM 689 : 33 : 54

29

0

0

0
Low Rupesh Sutar 0:0:0

-41976

0
Low Jayesh Kadam 12/4/14 10:24 AM 22 : 11 : 7

1
Low Priyanka Ganguli - MPM 12/10/14 4:18 PM 171 : 31 : 47

7
Low Ravi Appari 12/3/14 2:50 PM 1 : 58 : 33

0
Low IT Asset 12/31/14 12:47 PM 671 : 23 : 37

28
Low IT Asset 12/31/14 12:48 PM 671 : 23 : 45

28

1

-41977

1

1

1

1
Fazal
Fazal
Fazal
IT Helpdesk
Fazal
Fazal
Network
Fazal
IT Helpdesk
Darshit
Arun
Nagarjuna
Arun
Seema
Nagarjuna
IT Helpdesk
Raj
Nagarjuna
Darshit
Darshit
Vinay
Operations
Fazal
Fazal
Fazal
Fazal
WO0000000010428 12/3/14 3:39 PM Mobility Manag Selected
Conference Device
Room : Smartphone
Details : Coral Riff
Date : 12/03/2014
Operation
From(Time): New
: 15 :Confguration
60
Request :item
16 : :0CD
To(Time) Details : Please activate mail for exchange to Amyn Pirani –
Request Details
Additional Details: Require
: a CD for data ?
?
Printer Operation : Toner Cartridge
Scanner Operation :
WO0000000010431 12/3/14 5:50 PM Allocation RequeSelected Item : Other
Plotter Operation :
Request Details
Justifcation : Request
: Cartridge to install AutocAD in Laptop issued and iss
is exhausted.?

Scanner Operation :
Plotter Operation :
From Location
: Kindly connect my laptop to printer and scanner to prin
Conference ItemRoom : Projector
Details : 5th floor marigold
From
Date :Location
12/04/2014 : Mumbai
To Location :: Mumbai
From(Time) 15 : 30
To(Time) :Item
Conference : :30
16Room Laptop
Details : 5th floor marigold
From
Date :Location
12/08/2014
Additional Details: Hyderabad
:
To
? Location :: Hyderabad
From(Time) 14 : 30
WO0000000010437 12/4/14 11:07 AM Procurement Re Items to Purchase
Conference
To(Time) : 15Room : Hard Disk
: 30 Details : Bldg-12A and Bldg-14
New
Date S/W License
Details ::
: 12/04/2014
Additional
Renew S/W License
From(Time)
? : 10 : 30:
To(Time) :Device
Quantity of16 : 0 : Existing
items : Desktop Printer
HDD
Printer
Total Operation
Cost
Additional of
Details :: Confguration
all items : < Rs.
Please 10000/-
provide laptop for ERT coordination meetin
Scanner
Business
? Operation
Justifcation : : Call ID - INC000000016229
WO0000000010439 12/4/14 11:40 AM Restore fle sys Restore
Plotter
User Name Operation
Operation
– Malad : : security
Active Directory
control room - Problem - System is not w
Request
Solution Details
Justifcation
– Need : Need
: Driver
to to Restore?
needs
Replace to be updated?
– Requisition form attach.
Quotation is attached - HDD is procured on urgent basis, and installe
WO0000000010440 12/4/14 11:40 AM Restore fle sys Restore Operation : OS
Request Details : Need to Install windows server 2003 r2?
WO0000000010441 12/4/14 11:40 AM Restore fle sys Restore Operation : Database

Request Details : Need to restore Data from tapes to specifc local se
WO0000000010442 12/4/14 11:55 AM Infrastructure R Device to relocate : Desktop

Destination Floor/Department : Nibm site To Pirangut site
From Location : Pune
From SiteItem: Pune : Laptop
- NIBM
From Location
: Pune
To Location
Site : Pune : Mumbai
- Pirangut
WO0000000010445 12/4/14 12:47 PM Printing Device Selected
Conference Device
Request Details Room :: Relocate
Existing
Details :Printer
4th flr-Pacifc
akolte system nibm to Pirangut site ?
Date : 12/04/2014
Scanner
From(Time)Operation
: 12 : 0 :
Plotter
To(Time) :Item
15 : :0Laptop
Operation :
Request
AdditionalDetails
Justifcation Details : Laptop
: Replace provision
cartridge
: Internet for to
access Santosh
printer
required Gholap.
HPfor
OFFICEJETDiscussed
1person. J5508 with
All-in-O
- 4th flr- pac
?
WO0000000010447 12/4/14 2:12 PM Infrastructure R Device to relocate : Desktop
Destination Floor/Department : Pirangut
From SiteDetails
: Pune:-request
Pirangutfor ppassword reset.
Password
To Location type
: Puneto be reset : Outlook Login?
To Site : Pune - Pirangut
WO0000000010449 12/4/14 2:26 PM Password Reset Request Details : request to password
System relocation reset. as per attached drawing
& setup
WO0000000010450 12/4/14 2:44 PM Password Reset Request Details : password reset request.



WO0000000010454 12/4/14 2:52 PM User Data BackuOperation : Desktop
Employee Name Data Backup
for creation :
Request Details : Parvez
User ID Activation : Khan system data backup need to be take -
Login ID for activation :
Employee Name for activation :
User ID Deactivation :
Mumbai
Change Server DecommisMobility Service Hyderabad Hyderabad

Hyderabad
Request Service Create Communication Service Pune Pune - NIBM

Pune
Failure Functionality Replace Printing\Scanning\Plotting Serv Pune Pune

Pune
Request Software Install Application Service Corporate Office

Mumbai
Failure Functionality Repair Printing\Scanning\Plotting Serv Corporate Office

Mumbai

Mumbai

Mumbai

Hyderabad
Failure Functionality Replace Desktop Computing Service Mumbai Corporate Office

Mumbai
Failure Functionality Repair Printing\Scanning\Plotting Serv Corporate Office

Mumbai
Change Server DecommisBackup and Restoration Servic Hyderabad Hyderabad

Hyderabad

Hyderabad

Hyderabad
Request Service Create Asset Allocation Service Pune Pune - NIBM

Pune
Request Service Modify Laptop Computing Service Bengaluru Bengaluru

Bangalore

Pune

Pune
Request Service Modify Desktop Computing Service Pune - Commerzo

Pune

Hyderabad

Hyderabad

Hyderabad

Mumbai

Mumbai

Mumbai
Mumbai
Low Prashant Rajhans 0:0:0
-41977

1
Low Jayadrath M. Gaikwad - K 12/3/14 5:04 PM 0 : 53 : 12

0
Low Naresh Manchi - MPM 12/4/14 1:07 PM 20 : 53 : 45

1
Low Praveen Mathur 12/4/14 1:28 PM 19 : 38 : 29

1
Low Praveen Mathur 12/4/14 1:30 PM 19 : 11 : 20

1
Low Prashant Kurakul - KRC 12/4/14 4:45 PM 21 : 58 : 35

1

5

0

0
Low Nixon Patrao - KRCPL 12/4/14 3:12 PM 3 : 44 : 31

0

0

0

0
Low Ashok V. Kolate - KRC 12/4/14 1:02 PM 1 : 7 : 30

0
Low Bangalore TL - KRC 12/4/14 5:05 PM 4 : 44 : 47

0
Low Sanjay Magar 12/4/14 4:24 PM 3 : 36 : 15

0
Low Neha Mane 12/4/14 4:23 PM 3 : 35 : 0

0
Low Vaidehi Kasat 12/10/14 2:21 PM 144 : 8 : 4

6
Low Kameswara Rao Mynampa12/4/14 3:05 PM 0 : 47 : 45

0
Low Babula Nahak 12/4/14 3:05 PM 0 : 39 : 13

0
Low Chiranjeevi Karanam 12/4/14 3:35 PM 0 : 50 : 44

0

1

0

1

4
IT
Nagarjuna
Sunil
Pratap
Raj
Raj
IT
IT
Nagarjuna
Seema
Tushar
Hyderabad
Hyderabad
Hyderabad
Pune
Shafullah
Pune
IT
Pune
Nagarjuna
Nagarjuna
Nagarjuna
Fazal
Fazal
Fazal
Prathamesh
WO0000000010455 12/4/14 3:44 PM Server File/Fol Operation to perform : Provide share privileges
Provide Share Privileges : Write

WO0000000010457 12/4/14 3:59 PM Password Reset Modify
RequestShare
Details : Need to
Privileges : reset password.
Password type: to
Location/Path be reset : Outlook Login?
192.168.15.15
Folder Name : Commercial Sales & Marketing” in I drive (HYD fle serv
WO0000000010458 12/4/14 4:05 PM Password Reset Request Details : Need
Folder Description to reset password.
: Commercial Sales & Marketing” in I drive (HYD fl
Password type to be reset : Outlook Login?
WO0000000010459 12/4/14 4:23 PM Consumable ReqSelected item : MOUSE

Request Details : mouse not working ?
WO0000000010460 12/4/14 4:42 PM Password Reset Request Details : Password need to reset.

Conference Device
Room : Existing
Details :Printer
5th Daffodil
Date : 12/04/2014
Scanner Operation
From(Time) : 17 : 0 :
Plotter
To(Time) :Device
18 : 0 : :Existing Printer
Operation
Printer Operation
Justifcation
Additional :: Tonerchange?
: Cartridge
Details Cartridge
Scanner
? Operation :
WO0000000010464 12/4/14 5:15 PM Password Reset Request Details : Need
Plotter Operation : To reset password Chirag Shaha
Password type
Justifcation to betoreset
: need : Window
replace Login?
Toner Cartridge?
WO0000000010465 12/4/14 6:23 PM Infrastructure R Device to relocate : Desktop

Destination Floor/Department : Dekstop Relocated
From SiteItem
: Pune : Projector
- Commerzone
From Location
: Pune
To Location
Site : Pune : Mumbai
- Commerzone
WO0000000010467 12/5/14 10:32 AM Mobility Manag Selected
Conference Device
Request DetailsRoom :: Need
Data
Details Card
To :relocated
5th Marigold
system .?
Operation : Synchronization
Date : 12/05/2014
Request
From(Time)Details
: 10 :: Check
30 data cards 7506339724 and 7506339725?
To(Time) :Device
11 : 30: Smartphone
Operation
Additional :Details
Synchronization
:
Request
? Details : Mailbox need to be reconfgure on phone.?
Printer Operation : Sharing
Scanner Operation :
Plotter Operation :
From Location
: Need prints for reprot?
Conference Room ID Details : 7 th floor conference
User
Date ID operation : Modify
: 12/05/2014
User ID Create
From(Time) : 14Operation
:0 :
To(Time) :Software
Employee Name
17 : 30for : Other
creation software
:
Justifcation
User for Other
ID Activation
Additional Details Software
:: projector :
needs to beconnected.
Additional
Login
? ID forDetails
activation: Autocad
: need to be install-Alok Prasad.?
Employee Operation
Name for : Database
activation :
Request Details : Environmental
User ID Deactivation : checklist to be sent?
Login ID to deactivate :
EmployeeItem Name : Other
to deactivate :
Request
User ID Deletion::Kindly arrange to provide access to common folder
Details
Login ID to delete :
Employee Details
Name: for Need to reset
deletion : password
Password type to be :reset : Outlook Login?
User ID Modifcation
Login ID to modify : Group membership update
Employee Details
Name: for Need modifyto reset password
: Group membership update
Password type to be: reset : Outlook Login?
Group ID operation
Add group membership :
WO0000000010477 12/5/14 4:04 PM Password Reset Request Details : Need to reset password
Password
Login ID totype
addto be reset
group : Outlook: Login?
membership
User ID operation : Create
Employee Operation
Name for : Database
creation : Consolidated list of Expected New Join
Request Details : Backup
User ID Activation : tape to BKC - 30 9th Flr- site /Hyderabad lo
Create Group ID :
WO0000000010503 New group
12/6/14 10:26 AM Meeting Reques Selected name for creation :
EmployeeItemName : Projector
for activation :
Delete
From Group ID
Location :
: Mumbai
Group
To name: for
Location Mumbaideletion :
WO0000000010504 12/6/14 12:04 PM Meeting Reques Modify
Selectedgroup
EmployeeItem
Room
Name : Video
toDetails
: : Mindspace Airoli, Building no. 3, Conferen
deactivate :
Group
From
Date name
:Location for
12/09/2014 modifcation
: Hyderabad :
User ID Deletion :
Request
To Details
Location
From(Time) 9 : :0Group
:: Mumbai membership update -need to add Mr Ashish
Conference
To(Time) : 18Room
: 0 Details
Employee Name for deletion : Pacifc
: 4th Floor
Date : 12/09/2014
Hyderabad

Mumbai

Mumbai
Failure Functionality Replace Desktop Computing Service Pune Pune - NIBM

Pune

Mumbai

Mumbai
Failure Functionality Replace Printing\Scanning\Plotting Serv Pune Pune - Commerzo

Pune

Pune
Request Service Modify Server Service Pune Pune

Pune
Request Service Modify Asset Allocation Service Pune Pune

Pune

Mumbai
Request Service Modify Mobility Service Mumbai Corporate Office

Mumbai
Request Service Create Mobility Service Mumbai Corporate Office

Mumbai

Mumbai

Mumbai
Request Account Modify Server Service Mumbai Corporate Office

Mumbai

Mumbai
Request Process Internal Server Service Mumbai Corporate Office

Mumbai
Server Service Corporate Office

mmon folder -Projects.? Mumbai

Mumbai
Request Account Reset Server Service Mumbai Malad - Inorbit

Mumbai

Mumbai
Request Account Create Server Service Mumbai Corporate Office

Mumbai

Mumbai

Mumbai
Request Service Modify Communication Service Hyderabad Hyderabad

Hyderabad
0
Low Morris Jadhav - MPM 12/4/14 4:03 PM 0 : 4 : 33

0
Low Mukesh Bakhai - KRC 12/4/14 4:08 PM 0 : 3 : 35

0
Low Milind P. Raut - KRC 12/4/14 5:34 PM 1 : 10 : 38

0
Low Dinesh Jogadia 12/4/14 4:46 PM 0 : 3 : 22

0
Low Prashant Kurakul - KRC 12/5/14 10:48 AM 17 : 59 : 58

1
Low Neeraj Khattri 12/4/14 5:16 PM 0 : 4 : 45

0
Low Kshitij Thopte 12/4/14 5:39 PM 0 : 27 : 29

0
Low Pune TL - KRC 12/4/14 5:35 PM 0 : 20 : 3

0
Low Pune IT Service 12/5/14 2:50 PM 20 : 26 : 43

1

3
Low Selin Mendes - KRC 12/5/14 6:44 PM 8 : 12 : 44

0
Low Budhaji Morgaonkar - IMIP12/5/14 12:53 PM 1 : 59 : 6

0
High Rama Mohan T 12/5/14 4:39 PM 4 : 30 : 22

0
Low Mamtha Kotian 12/5/14 7:21 PM 6 : 36 : 5

0

0

0

3
Low Praveen Mathur 0:0:0

-41979
Low Pinesh Shah 12/5/14 4:13 PM 1 : 48 : 28

0
Low IT Helpdesk Malad 12/5/14 4:08 PM 0 : 5 : 16

0
Low Prathamesh Gomte - FMS 12/5/14 4:11 PM 0 : 7 : 37

0

3

3
Low Nilesh Londhakar 12/8/14 6:40 PM 56 : 14 : 5

2
Low Kiran Kumar 12/9/14 12:19 PM 72 : 15 : 44

3
Nagarjuna
IT Helpdesk
IT Helpdesk
Sunil
IT Helpdesk
IT
Pune
Pune
Pune
Pune
IT
Shivdan
Mumbai
Tushar
Raj
Fazal
Raj
Fazal
Raj
IT Helpdesk
IT Helpdesk
IT Helpdesk
Fazal
Fazal
IT Helpdesk
Raj
Request Details : Allocation of system to new joinee Mr. Sachin Walun
WO0000000010506 12/8/14 9:35 AM Procurement Re Items to Purchase : Printer

New S/W License :
Renew S/W License :
Quantity Device
of items: Existing
: Printer Printer
Repair charges
Printer Operation
Total Cost : Toner
of all items : < Cartridge
Rs. 10000/-
Scanner
BusinessOperation
Justifcation : : Call ID : INC000000016149
Plotter Item
Operation
User Name : Projector
- Pradeep: Chikne
From Location
Justifcation
Printer problem : Mumbai
: colour catridge
Tafflon need toforreplace.
1180C, 6th floor?
To Locationis:attached.?
quotation Mumbai
Conferenceitem : OTHER
Room Details : Daffodil - 5th Floor
Request Details : NPG-50 Toner for Canon Xerox machine - 1 No.?
Date : 12/08/2014
From(Time) : 10 : 0
WO0000000010510 12/8/14 11:58 AM Procurement Re Items to Purchase
To(Time) : 16 : 0 : Other
New S/W License
Additional Details :: Induction
Renew
? S/W License :
Quantity Details
of items : Need
: LAN to reset password
Card
Password
Total Cost type
of allto be reset
items : Outlook
: < Rs. 10000/-Login?
Business Justifcation : Call ID - INC000000016125
User Name Details : Need
- Lambe, to reset password
Shahnawaz
Password
Problem - type
Networkto be reset : Outlook
problem Login?
on director office PC HP DX2080 – LAN ca
quotation is attached.?
WO0000000010513 12/8/14 12:26 PM Password Reset Request Details : Need to reset password.

Scanner Operation :
Plotter Operation :
From Location
: Not able to take print from Jennifer printer?
WO0000000010517 12/8/14 3:25 PM Restore fle sys Restore Operation
Conference : Database
Room Details : 4th Floor Coral Reef
Date : 12/08/2014
From(Time) : 14 : 0
To(Time)Operation
: 15 : 0 : Database
Request Details
Additional Details: Backup
: Pleasetape to projector.
install BKC - 30 9th Flr- site /Hyderabad lo
?
Request Details : Weekly checklist?

Request Details : Server Admin Logon Monitoring(IT Security process

Request Details : IT Asset Verifcation Process?

User ID operation : Delete
User ID operation
User
for activation : :
Employee Name ID for creation
activation : :
User ID operation
Activation
Deactivation :: Deactivate
:
User
LoginIDIDCreate
for Operation
activation
to deactivate : :
activation
to deactivate : :
User
User ID
ID operation
Deletion : :: Delete
Activation
Deactivation :
User
LoginIDIDCreate
for Operation
activation
to deactivate
delete : Mr.:Yadav : Vijayakumar
WO0000000010526 12/8/14 3:32 PM Server ID Mana ID Type : Group
Employee
Employee NameID
Name for
to creation
deletion :: Mr.
activation
fordeactivate : Yadav Vijayakumar
User
User ID
ID operation
Activation
Deactivation
Deletion
Modifcation : :: ::
User
LoginID
Login IDCreate
ID for Operation
activation
to deactivate
delete
modify :: Mr.:Anwar: Thanedar
Mr. Tanzim Rohan
Employee
Employee Details
Name: for
Name password
to
for modify expired.
creation
activation
deactivate
deletion : :: Mr.
: Mr. resetTanzim
Thanedar
Anwar password
Rohan
user
User
User Name
ID
ID : FM-10-mswhyd.
Activation
Deactivation
Deletion
Modifcation
Group ID operation : : : ::
Password
Login
Login ID totype
ID for
Add group to be
activation
deactivate
delete
modify
membership :: reset: : : Outlook Login?
Employee Item
Name : Projector
Employee Name for deletion for
to activation
deactivate
modify : : :
From
User
Group Location
IDDeactivation
Deletion
Modifcation
operation: Mumbai
Login ID to add group:: membership :
ID : :
To
AddLocation
Login
Group ID
group
Name : Mumbai
to membership
deactivate
delete
modify
to add :: Mr. :Nikam
group Sachin
: membership :
WO0000000010529 12/8/14 4:25 PM User Data BackuOperation
Conference : Desktop Data :Backup
Remove group membershipBKC
Employee Room
Name to
forDetails
deactivate
deletion
modify : 4th
:: : Mr. Floor Sachin
Nikam Coral leef
Request
Date
User
Group
Login :ID
ID Details
12/09/2014
IDDeletion
Modifcation
operation
to add group::Rohan Thanedar - :system data backup need to be t
: : membership
From(Time)
Login
Add
Group ID
group
Name : to
11add
to membership
delete
modify : 30 :: group
group : membership
membership::
12/8/14 4:26 PM Server ID Mana Login ID : to remove
WO0000000010530 ID Type
To(Time)
Employee User
: 13
Name : ID
0 for deletion
modify :: : membership :
Remove group
Group name to remove membership group
User
User
Group ID
Additional
IDIDoperation
Details
Modifcation
operation : Create
: : membership
Login
Create ID
Employee to
Group add
name IDgroup
to: remove :
group membership :
User
?
Login
Add ID
ID Create
to toOperation
modify : group : :membership
New group
Group
Login Name
ID
group to membership
remove
name add for group
creationmembership
: ::
Employee
Employee Name
Name for creation:: : Ganesh Gurav - IMIPL - Officer - Loss Pr
Remove
Group
Delete name group
Group to :for modify
IDmembership
remove group membership :
User ID Activation :
Request Hardware New Asset Allocation Service Mumbai Airoli
Mumbai
Request Hardware New Printing\Scanning\Plotting Serv Mumbai Corporate Office

Mumbai
Request Hardware New Printing\Scanning\Plotting Serv Mumbai Metal Box

Mumbai

Mumbai

Mumbai
Request Hardware New Desktop Computing Service Mumbai Corporate Office

Mumbai
Request Account Reset Server Service Mumbai Vibgyor Towers

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Hyderabad

Mumbai
Mumbai

Mumbai
Low It airoli 12/8/14 5:16 PM 50 : 8 : 34
2

1
Low Jayaprakash Nagavelly 12/8/14 5:17 PM 6 : 23 : 21

0
Low Kimberley Dias 12/8/14 3:16 PM 4 : 21 : 41

0
Low Pradeep Chikne 12/9/14 2:52 PM 26 : 56 : 21

1
Low Kaustubh Amberkar - KRC 12/8/14 6:05 PM 6:7:2

0
Low Akshay Chopra 12/8/14 12:20 PM 0:8:5

0
Low Sumati Borkar 12/8/14 12:23 PM 0 : 10 : 21

0
Low Roshan S. Pawar - KRC 12/8/14 12:29 PM 0 : 3 : 24

0
Low Yogita Kale - KRC 12/8/14 12:32 PM 0 : 5 : 33

0
Low Deepaklal Yadav 12/8/14 5:09 PM 4 : 6 : 21

0
Low Kishor Bothra 12/8/14 3:19 PM 1 : 30 : 36

0

0

0

1

2

7

0

0

0

0

1
Low Nagarjuna K - FMS 12/8/14 4:11 PM 0 : 6 : 52

0
Low Kishor Bothra 12/9/14 12:00 PM 19 : 40 : 55

1

3

1
IT Helpdesk
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Raj
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IT
Shivdan
Vinay
WO0000000010531 12/8/14 4:37 PM Mobility Manag Selected Device : Data Card
Operation : Synchronization
Request Details : check data card - 9930190538?
User ID operation : Activate
EmployeeDeviceName :for Smartphone
creation :
User ID Activation :
Operation
Login ID for: Synchronization
activation : AMOL SUDE
EmployeeDeviceName :for Existing
activation Printer : AMOL SUDE
Printer
User IDOperation
Request Details : mail
Deactivation : Installation
: for exchange not working since 11th Nov 2014
Scanner
Please
Login ID Operation
restore
to back: the: facility as guideded by Rajendra Sir, mail attc
deactivate
Plotter
Employee Details
Name: to
Operation Password
: deactivate need : to be reset
Password
Justifcation type
User ID Deletion to:beMangesh
: install reset : Window Desai'sLogin?
printer?
Employee Details
Name: for Password
deletion need
: to be reset for propertymanager.Viv
Password type to be :reset : Window Login?
User ID Modifcation
Login ID to modify :
modifyPrinter :
Printer Operation
Group ID operation : : Installation
Scanner
Add group Operation
membership : :
WO0000000010539 12/9/14 1:41 PM Printing Device Selected Device : :Existing Printer
Plotter Operation
Printer
Login IDOperation
Justifcation : Paper : Confguration
jam?
to add group membership :
Scanner
Group Name to add: group membership :
Operation
Plotter Item : Desktop
RemoveOperation
group membership : :
Request Details
Justifcation : 2020 : Change desktop of Lata Shinde?
Employee name to Hp removesetup problem,?
group membership :
Create Group ID :
WO0000000010542 12/9/14 2:57 PM Restore fle sys New group
Restore name for
Operation creation :
: Database
Delete Group ID :
Group name for deletion :
WO0000000010543 12/9/14 2:57 PM Allocation RequeModify
Selected group
Itemattributes
: Laptop :
Group
Request name
Detailsfor :modifcation
Change laptop : of Mr.Suresh Patil. ?
Request Details : USER NAME :-AMOL SUDE ,DESIGNATION:-Executive
User ID operation : Modify
User ID operation
Activation :: Modify
User
for activation : :
WO0000000010546 12/9/14 2:58 PM Server File/Fol Operation
Employee Name to perform : Provide
for creation
activation : :share privileges
Provide Share Privileges
User ID Activation
Deactivation : : : Full Access
Modify
Login IDShare
for Privileges: :
activation
to deactivate
EmployeeItem
Location/Path Name :: Access
Video
for to common
activation
to deactivate : project folder - Inorbit - To Mr. Prav
From
FolderLocation
User ID DeletionHyderabad
Name :
Deactivation:
Access
: : to common project folder - Inorbit - To Mr. Prave
To Location
Folder
Login ID : Mumbai
Description
to deactivate
delete :: Access: to common project folder - Inorbit - To Mr.
EmployeeItem
Conference Room
Name : Desktop
to
forDetails
deactivate
deletion : Pl : arrange
: VC between HYD and Mumbai.
Request
Date Details ::Please
: 12/09/2014
User ID Deletion
Modifcation : Format and reinstall with all Necessary softw
From(Time) : 11 : 13
Login ID to delete
modify :: Release & Revoke e-maik ID need to be confgure
Employee:Item
To(Time) 2 : 1: Video
Name for deletion
modify : :Release & Revoke e-maik ID need to be
From
User Location
Additional
GroupID Details
IDModifcation
operation : Bangalore
: Pl
: : arrange VC between HYD and Mumbai.
To
?
AddLocation
Login : Hyderabad
ID to membership
group modify : Please : Change Mr. Anil Jambhale Dept from Cont
EmployeeDevice
Conference Room
Name :for
Smartphone
Details
modify : conf
: Please roomChange Mr. Anil Jambhale Dept f
Operation
Date : add
Newgroup Confguration
Login:ID
Group 12/09/2014
IDtooperation : membership :
Request
From(Time)
Add group Details
: to
16add
membership:: Emails
0 group :need to be confgure on mobile - Nikita parik
Group Name membership :
To(Time) Details
: 17 : 0 : password need to be reset for propertymanager.vis
Password
ID totype
Additional addto
Details be reset : Window: Login?
Login
Employee name to: remove
group membershipgroup membership :
?
Group Name to add group
Login ID to remove group membership membership::
WO0000000010552 12/9/14 4:32 PM Consumable ReqSelected item : MOUSE
Remove
remove group : membership :
Request Details : Required Wireless mouse?
Employee
Create Group name ID to : remove group membership :
Logingroup
ID to remove forgroup membership :
WO0000000010553 12/9/14 5:19 PM Password Reset New
Request Details name: Password creation need : to be reset
Group
Delete name
Group toID remove
: group membership :
Create Groupfor
Group name ID deletion
: :
WO0000000010554 12/9/14 6:33 PM Consumable ReqNew
Modifygroup
Selected group
itemname : CDfor creation
attributes : :
Delete
Group Group
name ID
for :
modifcation
Request Details : Require a CD for data with cover?:
Group
Request name
Detailsfor :deletion
Release: & Revoke e-maik ID need to be confgure?
WO0000000010555 12/9/14 6:38 PM Meeting Reques Selected Item : Projector:
Modify group attributes
GroupLocation
From name for modifcation :
: Pune
Request
To LocationDetails
: Pune : Please Change Mr. Anil Jambhale Dept from Contra
Conference ItemRoom : Desktop
Details : NIBM conference room
Request Details : Need To allocate desktop Old desktop is not working
Date : 12/09/2014
From(Time) : 2 : 0
To(Time) Details
: 2 : 0 : Password need to be reset
Password
AdditionaltypeDetails to be reset : a
: Require Window
projectorLogin?
for meeting NIBM location
?
Mumbai

Pune
Change Server DecommisMobility Service Hyderabad Hyderabad

Hyderabad

Mumbai

Mumbai
Request Account Reset Server Service Bengaluru Bengaluru

Bangalore
Failure Functionality Restart Printing\Scanning\Plotting Serv Mumbai Corporate Office

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai
Request Hardware Add Asset Allocation Service Mumbai Corporate Office

Mumbai

Mumbai

Mumbai

Mumbai

Hyderabad
Change Server DecommisDesktop Computing Service Hyderabad Hyderabad

Hyderabad
Request Service Modify Communication Service Bengaluru Bengaluru

Bangalore

Mumbai

Bangalore
Request Hardware New Desktop Computing Service Corporate Office

Mumbai

Mumbai
Request Service Create Communication Service Pune Pune - NIBM

Pune
Request Service Create Communication Service Pune Pune

Pune
Failure Functionality Replace Desktop Computing Service Pune Pune

Pune
Request Account Reset Server Service Powai - Raheja Vih

Mumbai
0
Low Pune TL - KRC 12/9/14 3:29 PM 22 : 21 : 18

1
Low Kiran Kumar 12/9/14 1:05 PM 2 : 18 : 54

0
Low Dhruva barua 12/9/14 12:30 PM 1 : 18 : 54

0
Low Sandesh Nagvekar - KRC 12/9/14 12:34 PM 0 : 3 : 51

0

0
Low Joyce De Souza 12/9/14 6:43 PM 5 : 45 : 37

0
Low Meena Gulekar 12/9/14 4:18 PM 2 : 37 : 35

0
Low IT Asset 12/11/14 4:32 PM 49 : 35 : 41

2

0

0
Low IT Asset 12/10/14 6:44 PM 27 : 47 : 25

1

3

0

1

0

1
Low GP Bharath Kumar - KRC 12/9/14 4:33 PM 0 : 49 : 33

0
Low Nikita Parikh 12/9/14 6:01 PM 1 : 49 : 21

0

0

6
Low Vennu Subanna 12/9/14 5:23 PM 0 : 3 : 20

0
Low Gandhali Kulkarni 12/9/14 7:18 PM 0 : 44 : 26

0
Low Mayur Jadhav 12/9/14 7:18 PM 0 : 40 : 25

0
Low Pune TL - KRC 12/10/14 12:39 PM 0 : 26 : 46

0
Low Ganesh Ekad 12/10/14 12:30 PM 0 : 1 : 37

0
Shafullah
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Babu
Raj
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Sunil
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IT Helpdesk
Request Details : Domain Joining Request :
New System Type: Permanent Replacement (HP Pro 3090 MT)
Old Computer : Password
Name: need to be reset
KRIT-RORUGANT-D
Password type to
New Computer be reset
Name: : Window Login?
KRIT-RORUGANT-D
Asset Type: Desktop
WO0000000010560 12/10/14 2:46 PM Printing Device Selected Device
Serial number : Existing Plotter
: INA03002C5
Printer
DomainOperation :
ID: Ramakrishna Oruganti (roruganti@matrixindia.co.in)
Scanner
Location:Operation
HYDERABAD :
Plotter item
Join: Domain
PurposeOperation
to OTHER
: Sharing
: New joinee?
Request Details
Justifcation : 3 Pendrive
: plotter T1300 isrequired of 8 GB
not working due- to
Finance Dep.?
network connection
kindly do the needful.
? Device : Existing Plotter
Printer Operation :
Scanner Operation :
WO0000000010563 12/10/14 4:34 PM Restore fle sys Restore Operation: :Sharing
Plotter Operation Database
Request Details
Justifcation : Environmental
: plotter checklist to be sent?
connection required?


User ID operation
User
for activation : :
activation : :
User ID operation
Activation
Deactivation :: Delete
:
User
LoginIDIDCreate
for Operation
activation
to deactivate : :
activation
to deactivate : :
User
User ID
ID operation
Deletion : :: Delete
Activation
Deactivation :
User
LoginIDIDCreate
for Operation
activation
to deactivate
delete : Mr.:Shrirao : Sagar
EmployeeDevice
Employee Name :for
Name to
forExisting
creation
activation
deactivate
deletion Printer
:: Mr.
: Shrirao Sagar
Printer
User IDOperation
User ID Activation
Deactivation
Deletion
Modifcation : : :Confguration
::
Scanner
Login ID
Login ID Operation
for
to modify :::Ms.: Kaur Harleen
activation
deactivate
delete
Plotter
Employee
Employee Device
Name :for
Operation
Name to:Existing
for modifyPrinter
activation
deactivate
deletion : : Ms.: Kaur Harleen
Printer
User ID Operation
Justifcation
Deactivation
Deletion
Group IDModifcation : :
operation : arrange
: Please Sharing
:: to confgure Printer to the Laptop's of E
Scanner
Login
Add group Operation
ID to modify :::Mr.:Shikhare
deactivate
delete
membership : Amol
Plotter
Employee Device
Name :to
Operation :Existing
for modifyPrinter
deactivate
deletion : : Mr.: Shikhare Amol
Printer
?
User
LoginID
Group Operation
Justifcation
ID
ID Deletion: Pl group
Modifcation
operation
to add : : Installation
provide access to printer
: : membership : on 7th Floor HP laserjet 132
Scanner
Login
Add
Group ID
group Operation
to
Name delete
modify
membership
to add :::Mr.
group Reddy
: membership Kishore Kumar:
Plotterto Purchase : : Hard Disk
RemoveOperation
Employee Name
group for
membership deletion
modify :: : Mr. Reddy Kishore Kumar
New S/W
JustifcationLicense : : :Not
Employee name to remove groupin
User
Group
Login IDID
ID :
Modifcation
operation
to add Printer
group working
membership :6th Floor . Connect
membership : to other print
Renew
Login
Add IDS/W
to License
modify
to add: group :
Logingroup
Group to membership
Name
ID remove group : membership
membership::
Quantity
Employee Device
ofName
items :forExisting
: Onemodify Printer
Laptop HDD
:: membership
Remove
remove group :
Printer
Total
Group
Login Operation
Cost
ID
ID of all group
operation
to add items: Confguration
: :membership
< Rs. 10000/- :
Employee
Create Groupname ID to: remove group membership :
Scanner
Business
Add group Operation
Justifcation
membership : group
: Call ID - INC000000016604
: membership
Group
Login
New Name
ID
groupto to add
remove
name for group
creation membership
: ::
Plotter
User to Purchase
Operation
Name - toAyubi, : : Hasan
Laptop
Remove
Group
Delete group
name
Group IDmembership
remove
:: group : membership :
New S/W
JustifcationLicense
: Its printing unlimited pages
: andagainst
Problem
Login ID
Employee
Create
Group
- HDD
toname
Group
name add failure
IDgroup
for to: remove
deletion
and show
grouperror
membership
: membership : command
system of even
not booting - HP ps
Renew
quotation
Group S/WisLicense
Name attached
to add :group
for your reference?
membership :
Login IDgroup
to remove forgroup : membership :
WO0000000010575 12/11/14 11:10 AM Password Reset New
Modifygroup
Request
Quantity
name
Details
of items attributes
: Password creation
: Laptop need
Battery
: to be reset
Remove
Group
Delete namegroup
Group toIDmembership
for remove
:
modifcation group : : membership :
Total Cost of
Employee name all items
to : < Rs. 10000/-
Create
Group
Request Group
name
Details : remove
ID :deletion
for : : group membership -: SSHRIRAO@KRAHEJA
Password
Business type
Justifcationto Mr.be resetShrirao Sagar
Window
: Callmembership
ID (10000652
Login?
- INC000000016368
Login
New ID
groupto
Modify group remove
name for
attributes group
creation
: need : to be reset:
WO0000000010576 12/11/14 11:10 AM Password Reset Request
User Details
Name - to :
Nishreen Password
Group
Delete name
Groupfor IDremove
:
Problem
Create - Laptop
Group battery backup is very poor.
ID :deletion
:Ms.
Group
Request
Passwordname
Details
type for to be reset Kaur : :Harleen
Window (10003280
Login? - RECHYD@IMPERIALS
Quotation isname
attached for your : reference?
WO0000000010577 12/11/14 11:58 AM Password Reset New
Modifygroup
Request group
Details for creation
attributes
: Password : need to be reset for Priyanka Padte
Delete
Group
Password Group
name type ID
for : be reset : Window
tomodifcation : Login?
Group
Request name
Details for :deletion
Mr. Shikhare : Amol (10002223 - ASHIKHARE@CHALE
Selected group
Device attributes
: Existing : Printer
Group name
Printer Operation for modifcation
: Toner Cartridge :
Request
Scanner Details
Operation : Mr. : Reddy Kishore Kumar (10001891 - ABRAHAM.TH
WO0000000010579 12/11/14 12:24 PM Password Reset Request Details : Password
Plotter Operation : need to be reset
Password
Justifcation type to berequired
: Toner reset : Outlook Login? of 7th floor banking canon
for the printer

Please doDetails : need to reset the windows password
the needfull.?
User Name : glamba
WO0000000010581 12/11/14 12:32 PM Password Reset Request Details : Password need to be reset.
WO0000000010582 12/11/14 12:33 PM Network Suppor Selected item : Other

Operations for switch :
Operations for router :
Operations: for
Desktop Data
Firewall : Restore
Request Details
Other : Demo IP :Camera
plz provide uday Inorbit
at Malad kumar to
a& Naidu
BKC v data
in Head to my des
office
Request Details : Demo IP Camera at Malad Inorbit to BKC in Head offi
Hyderabad
Request Account Reset Server Service Mumbai Hindustan Mills

Mumbai
Failure Functionality Replace Printing\Scanning\Plotting Serv Mumbai Corporate Office

Mumbai
Request Hardware New Infrastructure Service Mumbai Corporate Office

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai
Failure Performance Repair Printing\Scanning\Plotting Serv Mumbai Corporate Office

Mumbai

Mumbai
Request Hardware New Laptop Computing Service Mumbai Corporate Office

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Bangalore

Mumbai
Request Account Reset Server Service Mumbai Metal Box

Mumbai
Server Service Mumbai Vashi - Inorbit

Mumbai

Mumbai
Failure Functionality Repair Network Service Bengaluru Bengaluru

Bangalore

Hyderabad
0
Low Pralayesh Malakar - KRC 12/10/14 1:56 PM 0 : 1 : 15

0
Low Rupesh Sutar 12/10/14 6:22 PM 3 : 36 : 1

0
Low Preeti Chheda 12/11/14 3:59 PM 25 : 11 : 30

1
Low Praful Thakur - KRC 12/10/14 6:25 PM 2 : 37 : 43

0

1

1

1

1

1

1
Low Milind D. Hatale - KRC 12/11/14 12:54 PM 18 : 34 : 46

1
Low Neetu Nair 12/10/14 6:42 PM 0 : 18 : 38

0
Low Umesh Tanak 12/11/14 1:22 PM 2 : 44 : 37

0

1
Low Viresh Amodkar - MPM 12/11/14 3:13 PM 4 : 16 : 14

0

1
Low Sunil Kulkarni 12/11/14 11:33 AM 0 : 23 : 11

0
Low Dhanendra Lolge - KRC 12/11/14 11:30 AM 0 : 20 : 20

0

0

2
Low Indresh Tiwari 12/11/14 12:26 PM 0 : 1 : 42

0
Low IT Helpdesk Vashi 0:0:0

-41985
Low Rajendra Tambe 12/11/14 12:40 PM 0 : 8 : 42

0

1
Low Sreenivas - MPM 12/11/14 3:31 PM 2 : 17 : 8

0
Hyderabad
IT Helpdesk
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IT Helpdesk
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Fazal
Fazal
Fazal
Fazal
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Shivdan
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Seema
Raj
Seema
IT Helpdesk
IT Helpdesk
IT Helpdesk
IT
IT Helpdesk
IT Helpdesk
IT Helpdesk
Network
Nagarjuna
Scanner Operation :
WO0000000010585 12/11/14 3:30 PM Restore fle sys Restore Operation: : Active Directory
Plotter Operation
Request
Justifcation Details : Needcatridge
: Replace to Restore DC?
K8600 - Cyan & Black
HP7000 - Item Yellow? : Projector
To Location : Pune
WO0000000010587 12/12/14 10:03 AM Server ID Mana ID Type : User
Conference Room ID Details : Meeting room
User
Date ID operation : Deactivate
: 12/11/2014
User ID Create
:0 :
To(Time)Operation
Employee Name
: 13 : 0 for : Database
creation :
Request
User Details
ID Activation
Additional Details : Environmental
:: checklist to be sent
?
Employee Operation
Name for : Database
activation :
User ID Deactivation : tape to BKC - 30 9th Flr- site /Hyderabad lo
?
Login ID to deactivate : Mr. Rao K V Srinivasa
Employee Name ID to deactivate : Mr. Rao K V Srinivasa
User
User IDID operation
Deletion : : Deactivate
User
LoginID IDCreate
to delete Operation
: :
WO0000000010591 12/12/14 10:04 AM Server ID Mana ID Type
Employee : User
Name ID
Employee Name for deletion :: for creation
User
User IDID operation
Activation
Modifcation :: Deactivate
:
User
Login ID
ID Create
for
Login ID to modify : Operation
activation : :
Employee
Employee Name
Name ID for
for creation
modify : : :
activation
User
GroupIDIDoperation
operation:: Delete
Activation
Deactivation : :
User
Login ID
ID Create
for
to Operation
activation
deactivate
Add group membership : : Bandi Vijayakar
: Mr.
activation
to deactivate : : Mr. Bandi Vijayakar
User
User ID
ID operation
Activation
Deactivation
Deletion : :
Login ID to add group membership :: Delete
:
User
GroupID
Login ID Create
Namefor toOperation
activation
to deactivate
delete add : group : Mr. : membership
Aher Bharat :
WO0000000010594 12/12/14 10:05 AM Server Applica Selected
Employee
Employee Software
Name
Name for deletion: :: :: OS
for Application
creation
activation
Remove group membership
Install/Uninstall
User ID
ID Activation
Employee
User Deactivation
Name
Modifcation Software
to: remove
::
deactivate Application : Mr. : Install
Aher Bharat:
Employee name to group membership
Request
Login Details : "Format "CORPERPSOLDEV"(Virtual Machine) and in
Login IDID forto activation : membership
Login ID to deactivate
modify
remove : group :
WO0000000010595 12/12/14 10:05 AM Server ID Mana ID
UserType Deletion
Employee : User
Name ID :for
to activation
fordeactivate :
GroupIDname
Employee Name to remove modify group : membership :
User
User
Login
Group ID
ID
IDIDoperation
Deactivation
Deletion
to delete
operation : :: Modify
: :
Create Group ID :
User
Login ID
EmployeeIDCreate
Add group toName
delete Operation
deactivate
membership for : Ms. : : : : Riya
: Kowale
deletion
WO0000000010596 12/12/14 10:35 AM Server ID Mana New
ID group
Type
Employee
User ID : Username
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WO0000000010606 12/12/14 12:42 PM Restore fle sys Modify
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WO0000000010607 12/12/14 12:43 PM Software RequesSelected Software : Other software
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WO0000000010608 12/12/14 1:00 PM Mobility Manag Selected Device : Smartphone
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WO0000000010609 12/12/14 2:29 PM Procurement Re Items to Purchase : CD/DVD Drive
New S/W License :
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Quantity of items : laptop DVD drive require
Total Cost of all items : < Rs. 10000/-
Pune

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Mumbai

Mumbai

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Mumbai

Mumbai

Mumbai

Mumbai
Request Service Create Email Service Pune Pune

Pune

Hyderabad
Request Network Create Network Service Pune Pune

Pune
Request Service Create Infrastructure Service Pune Pune

Pune

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Failure Functionality Restart Printing\Scanning\Plotting Serv Mumbai Corporate Office

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Request Hardware New Communication Service Mumbai Corporate Office

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Hyderabad

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Low Architecture Pune 12/11/14 4:46 PM 3 : 25 : 49
0

0
Low Sudhesh Nair - KRC 12/11/14 4:49 PM 0 : 54 : 7

0

1

1

1

1

1

1

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11

0
Low Pune TL - KRC 12/12/14 12:39 PM 2 : 4 : 14

0
Low P. Arun Kumar - FMS 12/12/14 12:30 PM 1 : 35 : 31

0
Low Neha Mane 12/12/14 3:33 PM 4 : 27 : 11

0
Low Neha Mane 12/17/14 2:58 PM 123 : 49 : 37

5
Low Anwar Ul Haque Khan - K 12/12/14 11:20 AM 0 : 3 : 36

0
Critical Karuna Nasta 12/12/14 1:18 PM 1 : 43 : 5

0
Low Kimberley Dias 12/15/14 12:14 PM 72 : 36 : 20

3
Low Sanjay Minajgi 12/12/14 1:01 PM 1 : 21 : 22

0

0

0

0

0
Low Sunaina Rajbhar 12/13/14 12:22 PM 23 : 22 : 20

1

3
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Fazal
Fazal
Fazal
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WO0000000010611 12/12/14 4:10 PM Procurement Re Items to Purchase : Laptop
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WO0000000010615 12/12/14 5:52 PM Browsing Reque Selected operations : Downloading

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WO0000000010616 12/12/14 5:52 PM Password Reset Request Details : Password need to be reset for Ramakrishnan Sanka
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WO0000000010618 12/15/14 10:18 AM Consumable ReqSelected item : MOUSE
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WO0000000010619 12/15/14 11:13 AM Network Suppor Selected

regards, item : Other
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WO0000000010620 12/15/14 11:30 AM Password Reset Request Details
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WO0000000010621 12/15/14 11:31 AM Password Reset Request Details : Password need to be reset

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Request Hardware New Asset Allocation Service Mumbai Corporate Office

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Request Service Create Internet Service Pune Pune

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Bangalore

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Failure Functionality Replace Desktop Computing Service Pune Pune - NIBM

Pune
Failure Functionality Repair Network Service Mumbai Corporate Office

Mumbai

Mumbai

Mumbai

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Mumbai

Mumbai

Mumbai

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Server Service Mumbai Corporate Office

Mumbai

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Request Account Remove Server Service Mumbai Corporate Office

Mumbai

Mumbai

Mumbai

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1

4

3

1
Low Narayan Pednekar 12/12/14 5:54 PM 0 : 4 : 15

0
Low Pune TL - KRC 12/15/14 9:48 AM 63 : 56 : 43

3

0
Low Raghunathan Nair 12/15/14 9:56 AM 63 : 56 : 54

3
Low Harshad Chhatrapati - KR 12/15/14 11:09 AM 0 : 51 : 0

0

0
Low Pradeep D. Gurao - KRC 12/15/14 11:33 AM 0:3:3

0
Low Vikas Gupta - ISPL 12/15/14 11:33 AM 0:2:1

0

1

1

1

5

0

-41989

0

0

0

0
Low Sandip Shinde - MPM 12/15/14 5:27 PM 4 : 40 : 43

0
Low Preeti Israni 12/15/14 5:23 PM 2:4:8

0
Low Janardan Tambade 12/15/14 3:57 PM 0 : 10 : 8

0
Low Jeetendra Gupta 12/15/14 3:51 PM 0 : 3 : 48

0
Fazal
Sonali
Seema
Fazal
IT Helpdesk
Vinay
IT Helpdesk
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IT Helpdesk
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IT Helpdesk
WO0000000010640 12/15/14 5:01 PM User Data BackuOperation : Laptop
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WO0000000010641 12/15/14 5:01 PM User Data BackuOperation : Laptop
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activation : Mond Alqama khan
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Request Details : Antivirus compliance report(Fortnight process) - Op
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WO0000000010648 12/16/14 12:09 PM Server ID Mana New group
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WO0000000010650 12/16/14 2:39 PM Server ID Mana Employee
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WO0000000010651 12/16/14 2:40 PM Infrastructure R Device
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WO0000000010656 12/16/14 3:24 PM Password Reset Request Details : Password need to be reset for S&O Malad - IMPL
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WO0000000010657 12/16/14 3:25 PM Password Reset New group
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WO0000000010658 12/16/14 3:29 PM Asset Managem Selected Project Activity : Others
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WO0000000010659 New
12/16/14 4:00 PM Server ID Mana Other group
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WO0000000010663 12/16/14 6:27 PM Server ID Mana ID TypeOperation
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Mumbai

Mumbai

Mumbai

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Ops - WIPRO? Mumbai

Mumbai

Mumbai

Pune

Mumbai
Request Hardware Move Desktop Computing Service Mumbai Corporate Office

Mumbai
Mumbai
Request Account Reset Server Service Metal Box

Mumbai

Mumbai

Mumbai

Bangalore

Bangalore
Request Service Create Desktop Computing Service Pune Pune

Pune

Mumbai

Pune

Mumbai
Request Service Create Server Service Bengaluru Bengaluru

Bangalore

Hyderabad

Mumbai
Low Pune TL - KRC 12/16/14 12:40 PM 19 : 59 : 13
1

9

9
Low Ekanath Ahire 12/15/14 5:09 PM 0 : 0 : 55

0

1

1

-41990

-41990

6

4
Low Pune TL - KRC 12/16/14 12:46 PM 0 : 15 : 53

0

6

0

6
Low Deepak Singh 12/16/14 3:26 PM 0:4:3

0
Critical Nitin Bhuta 12/16/14 3:26 PM 0 : 2 : 36

0
Low Sadanand Patole - MPM 12/16/14 3:28 PM 0 : 4 : 29

0
Low Bangalore TL - KRC 12/16/14 3:27 PM 0:3:0

0

0
Low Neha Mane 12/31/14 2:06 PM 358 : 37 : 0

15

2
Low Pune TL - KRC 12/16/14 6:14 PM 1 : 39 : 48

0
Low Subhash Raje 12/17/14 1:47 PM 20 : 34 : 33

1

3
Low Danaiah V. 12/17/14 11:30 AM 1 : 23 : 54

0
Low IT Asset 12/19/14 4:11 PM 53 : 36 : 8

2
Vinay
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IT Helpdesk
Fazal
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IT Helpdesk
IT Helpdesk
IT Helpdesk
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IT Helpdesk
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Seema
WO0000000010667 12/17/14 10:40 AM Meeting Reques Selected Item : Video
WO0000000010668 12/17/14 10:46 AM Meeting Reques Selected Item
Conference Room: Projector
Details : VC presentation arranged with Architects
From Location
scheduled on 18 : Mumbai
th December 2014 at 2:30 P.M at BKC office , 4 th fl
WO0000000010669 12/17/14 11:02 AM Consumable ReqSelected item
Conference Room
Date : 12/18/2014: OTHERDetails : Need Wi-f Access for 6-8 people in 4th flo
Request
Date Details
: 14 :: SMPS
: 12/17/2014
From(Time) 30 for stock - 10 nos?
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: 0 : 30
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WO0000000010674 12/17/14 11:46 AM Server ID Mana ID Type : User ID
User ID operation
User
LoginID IDCreate
for activation Operation : :
WO0000000010676 12/17/14 11:48 AM Allocation RequeSelected
EmployeeItem Name : Desktop
for creation
activation : :
Request Details : New
User ID Activation
Deactivation : : Joinee :- Sheetal Patange
DOJ
Login:- ID
18-Dec-14
for activation : Mr. More Sachin
to deactivate
WO0000000010677 12/17/14 11:49 AM Server ID Mana ID Type : :-
Location
Employee Group
Corporate
Name ID for Office
activation
to deactivate : Mr. More Sachin
User
User ID
? ID operation
Deletion : : :
Deactivation
User
LoginID IDCreate
to deactivate
delete Operation: : :
EmployeeDevice
Employee Name :for
Name to
forData Card :: :
creation
deactivate
deletion
Operation
User
User ID
ID Activation
Deletion: Synchronization
Modifcation : : :
Request
Login
Login IDID Details
for
to delete : check
activation
modify data card Neha
:: Ms.: Ehtisham 8879799813?
EmployeeItem
Employee Name
Name : Other
for
for activation
modify : :
Request
User Details
Name: for
Employee operation Require :
:deletion Two: number
Ms. Ehtishamlicense of ADOBE PHOTOSHOP
Neha
Employee Item
User ID ModifcationName : Video
to deactivate
: :
From
User Location
ID Deletion
Login ID to modify add: group
Mumbai
: : membership :
To Location
Login
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Group ID
NametoName : Pune
delete
to add for : group
modifymembership
: :
WO0000000010681 12/17/14 2:38 PM Procurement Re Items to
Conference PurchaseRoom : :Other
Details : 8th
Employee
Group
Remove IDgroup Name
operation for
membership deletion : : floor - Vivarea
New
Date
User S/W License
: 12/19/2014
ID Modifcation : : :
Add group
Employee membership
name to remove group membership :
Renew
From(Time)
Login S/W License
: 11 : 12 :
Login IDID toto modify
remove : group membership :
WO0000000010682 12/17/14 2:38 PM Procurement Re Items
Quantity
To(Time)
Employeeto Purchase
:of12 items
Name : 0remove
for : Printer
: Desktop
modify :Sound Card
Login
GroupID nameto add to group membership
group :
membership :
New
Total
Group S/W
Cost
Additional
ID License
of all
Details
operation items :: V : < Rs.
con
:group
Create from 10000/-
Group Commerzone
ID : Pune to Vivarea coferen
Create Name
Group toID add : membership
Renew
Business
?
Add groupS/W License : : Call
Justifcation
membership : ID - INC000000015384
for creation: :
WO0000000010683 12/17/14 2:46 PM Network Suppor New group
Selected
Quantity
User Name itemname
of -items : Other
Soni, : Plotter Spindle
Employee
Delete Group name ID toDhaval
: remove group membership :
Operations
Total Cost
Problem - of for
Need all switch
items
to be :membership
< Rs. 10000/-
require PCI sound
Login
Group ID
nameto add remove
for group
deletion group : membership : : card as on board (Inbuilt on
Operations
Business
Discussed
Group Name for
Justifcation
with to router
User
add : Call
Mr.
group RajeshID - INC000000016580
membership Nair and : understood the requirement
12/17/14 3:45 PM Procurement Re Modify name
group to remove
attributes group membership :
WO0000000010688 ItemsName
User
Remove
to
Operations Purchase
group for Firewall
- Vaikhari : Laptop
membership ::
dalvi :
Create
Group Group ID :
New
Other
Problem
Employee:name
S/W -License
provide forthe
Spindle
name
modifcation
:ofMPLSplotter access : to 172.16.5.43 from Pune Commerzo
is broken, vendor engineer attended the
New
Renew group
Request
Request S/WDetails
Details
name
License ::to for
Mr. remove
: creation
provide Morethe group
Sachin : membership
MPLS- (10003431
access -: SACHIN.MORE@INOR
to 172.16.5.43 from Pune
quotation
Login ID to is attached?
remove group membership :
WO0000000010689 Delete
12/17/14 5:26 PM Procurement Re Items
QuantitytoGroup
Purchase
of items ID : :: Laptop Printer Screen
Group name to forremove
deletion group membership :
New
Total S/W
CostLicense of all items : : < :Rs. 10000/-
Create
Modify Group attributes
group ID : : ID - INC000000016762
Renew
Business S/W License : : Call
Justifcation
WO0000000010690 12/17/14 5:26 PM Procurement Re New
Group
Items group
User - to
Quantity name
Ketan
name
Purchase
of itemsShah
for
for modifcation creation :: Group id need to be create - GM@krah
:: Printer
Printer components for repair
Delete
Request Group
Details ID :: Ms. Ehtisham Neha - (10003010
New
Total S/W
Cost
Problem -License
of all items
laptop :
screen : <hasRs.some 10000/- problem need to- ABRAHAM.THOMA
repair. Laptop Sen
Group
Renew name
S/W for deletion
License : :
Business Justifcation : Call
quotation is attached. - stand by laptop is given.? : INC000000016258
Selected
Quantity group Device
of items
Printer Details:-
attributes
: Existing
: Printer : Printer
repair
Group
Printer
Total name
Operation for modifcation
: Confguration :
ModelCost of all items : < Rs. 10000/-
:- LX-3000+
Request
Scanner
Business Details
Operation
Justifcation : We : need
: Call to IDcreate separate group ids for GM, AVP,
- INC000000016382
SR No :- C8FY412003
WO0000000010692 GM@kraheja.com,
12/18/14 1:40 PM Server ID Mana ID Type
Plotter
User Name : User
Operation ID
- pandurang : avp@kraheja.com, vp@kraheja.com, srvp@krahej
:- Weightbridge
?
User ID operation
Justifcation
Problem :
-:-Printer Kindly : Modify
confgure
problem, logic HP Color
board ofLaser jet CP1515n
the printer on jet
Hp laser Mr. p160
Kish
paper stucking problem
User
need IDto Create
quotation repair Operation
is attached.?
because :
Waybridge has double copy papers which req
Employee
quotation Name
is ID for creation :
attached.?
User ID operation
User
LoginID IDCreate
for activation Operation : :
activation : :
User ID operation
Activation
:
User
LoginID IDCreate
for Operation
activation
to deactivate : :
Employee Operation
Database
creation
activation : :
Request Details ::Environmental
User ID Activation
Deactivation
Deletion : : checklist to be sent
?
Login ID for activation
to deactivate
delete : : vraobandi
Employee Operation
Database
activation
deletion : : Vijayakar Rao Bandi
Request Details
Modifcation ::
Deletion : :Backup tape to BKC - 30 9th Flr- site /Hyderabad lo
?
modify :: my: ksrivastava
delete department is showing wrong (Facilities Mana
Employee Name to fordeactivate
deletion
modify : :my : Kriti Srivastava
department is showing wrong (Facili
User ID Deletion :
Request Service Create Communication Service Mumbai Corporate Office
Mumbai

Mumbai

Mumbai

Mumbai
Request Account Reset Server Service Corporate Office

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai
Application Service Bengaluru

PHOTOSHOP for Architects.? Bangalore

Mumbai

Mumbai

Mumbai
Request Service Modify Network Service Mumbai Corporate Office

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai
Request Service Modify Server Service Hyderabad Hyderabad

Hyderabad
Request Service Modify Server Service Hyderabad Hyderabad

Hyderabad

Mumbai

Mumbai
Low Suhas Patil 12/18/14 5:46 PM 31 : 6 : 33
1
Low N A. Pathan - KRC 12/17/14 1:52 PM 3 : 5 : 55

0
Low IT Asset 12/19/14 4:07 PM 53 : 4 : 46

2
Low Nitin Samant 12/17/14 11:31 AM 0:5:4

0
Low Nishreen Tashrifwala 12/17/14 11:32 AM 0 : 6 : 22

0

0

0

1

1
Low IT Asset 12/19/14 6:04 PM 54 : 16 : 13

2

0

0
Low Ravi R 0:0:0

-41991

2

2

14

0

1

5

6
Critical Govardhan G 12/23/14 4:35 PM 142 : 44 : 1

6

0
Low IT Hydrabad INorbit 12/18/14 6:02 PM 4 : 22 : 2

0
Low IT Hydrabad INorbit 12/18/14 6:03 PM 4 : 22 : 56

0

1

0
Tushar
Shivdan
Sonali
IT Helpdesk
IT Helpdesk
Fazal
Fazal
Fazal
Fazal
Shafullah
Vinay
IT Helpdesk
Seema
Shafullah
Sonali
Seema
Network
Seema
Sonali
Seema
Tushar
Fazal
Fazal
Fazal
Fazal
Fazal
WO0000000010697 12/18/14 1:40 PM User Data BackuOperation : Desktop Data Backup
Request Details : Sachin S More - user data backup need to be take a

Conference Room : Password need to be reset
Details : MS.Karuna nasta,for Revoke
has KRC Contract
a meeting in the
Date : 12/19/2014
From(Time) : 11 : 0
To(Time) Details
Password
Additionaltype to be
Details reset : Window
: MS.Karuna Login?
nasta, has a meeting in the gold c
?
WO0000000010706 12/18/14 10:12 PM Browsing Reque Selected operations : Access to Website

Request Details : Not able receive certain mails/ out of Raheja in Mic
Kiran Mohite <kiran.mohite@strudcom.com>
J.V.InamdarItem : Projector
<jvinamdar@strudcom.com>
jayant.inamdar@strudcom.com
To
NoLocation : Mumbai
Reply <no_reply@strudcom.com>?
Conference Device
Room : Existing
Details :Printer
Daffodil
Date : 12/19/2014
Scanner
From(Time)Operation
: 10 : 0 :
Plotter
To(Time) Operation
: 13 : 0 : : Database
Operation
Request Details
Justifcation
Additional : Environmental
: Billing
Details : Dept printer checklist to be sent
is out of order...?
?
?
WO0000000010711 12/19/14 11:08 AM Server ID Mana ID Type : User ID
Employee Details
Name: for password
creationreset request for
: Mrs.Sheetal Patange
user
User name : HK2.mswhyd@matrixindia.co.in
ID Activation :
Password
Login ID fortype to be reset
activation : : Outlook Login?
EmployeeDevice
Name :for Existing Printer
activation :
Printer
User IDOperation
Deactivation : Toner
: Cartridge
Scanner Operation
Login ID to deactivate : :
Plotter
Employee Operation
Operation
Name to : : deactivate
Database :
Request Details
Justifcation
User ID Deletion ::Need
: Unable to to Restore
get Data from
the reporting tapes
pinting to Local Request
properly. servers?to
Employee Operation
Name for : OS
deletion :
Request
User ID Modifcation : to Install windows server 2003 r2?
Details : Need
Employee Operation
Name for : Active
modifyDirectory
:
Request Details
Group ID operation : : Need to Restore DC?
WO0000000010718 12/19/14 12:27 PM Restore fle sys Restore Operation : Microsoft Exchange Server
Request
Login ID Details : Needmembership
to add group to Install Exchange
: Server?
WO0000000010719 12/19/14 1:06 PM Password Reset Request Details : password reset for
user name : FM-2AB-mswhyd
Create Group ID :
WO0000000010722 12/19/14 4:11 PM Software RequesNew group
Selected name for
Software creation
: Other :
software
Delete Groupfor
Justifcation IDOther
: Software :
Group name
Additional for deletion
Details : windows : update to be cancelled for S1 & S2 users
WO0000000010723 Modifytogroup
12/19/14 5:53 PM Procurement Re Items attributes
Purchase : RAM:
Group
New S/W name for modifcation
License : :
Request Details
Renew S/W License : : Mrs.Sheetal Patange - Manager - Quantity Surveyor
WO0000000010724 12/19/14 6:09 PM Server ID Mana Quantity
ID Type : of
User ID : 2 GB ram need to replace
items
User
Total ID operation
Cost of all items: Create
: < Rs. 10000/-
User ID Create
Business Operation
Justifcation : Call: ID - INC000000016713
WO0000000010725 12/19/14 6:09 PM Server ID Mana ID Type
Employee
User : User
Name Name ID for
- Alfaz creation : Mr. Sunit Bagwe
Attar
User ID operation
Problem Activation
- 2 GB RAM :: Create
is not working need to replace the same.
User
Login ID
IDCreate
quotation for Operation
is activation
attached ?: :
Employee Details
Name: for Need To Reset
creation
activation : Passwordd
: Mr. ( Kanchan Banerjee )
Vinayak Haval
Password type to be
User ID Activation
Deactivation : reset
: : Window Login?
to deactivate
Employee Operation
Microsoft
activationExchange
: Server
Request Details ::exchange
Deletion : DB linking?
delete : :
Employee Name to fordeactivate
deletion : :
User ID Deletion :
Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai
Failure Functionality Add Email Service Pune - NIBM

Pune

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Hyderabad
Change Server DecommisPrinting\Scanning\Plotting Serv Hyderabad

Hyderabad

Hyderabad

Hyderabad

Hyderabad

Hyderabad
Change Server Post Impl Server Service Hyderabad Hyderabad

Hyderabad

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai
Request Service Modify Server Service Pune Pune

Pune

Hyderabad
1
Low Sanjeev Khanna - IMPL 12/18/14 2:24 PM 0 : 9 : 22

0
Low Radhika Hegde 12/19/14 12:24 PM 19 : 39 : 4

1

0
Low Sanjeev Khanna - IMPL 12/18/14 5:21 PM 0 : 4 : 22

0
Low Ashok P. Kale 12/18/14 5:20 PM 0 : 2 : 19

0
Low Harshal Mehtre - KRC 12/20/14 11:05 AM 36 : 52 : 30

2
Low Komal Chandnani 12/19/14 6:00 PM 8 : 19 : 5

0
Low Omkar Khumbhojkar - KR 12/19/14 5:46 PM 7 : 14 : 14

0

1

0

3

0
Low Sampathkumar Acharya 12/19/14 12:58 PM 1 : 16 : 58

0

0

0

0

0

0
Low Nisha Tiwari 12/19/14 2:29 PM 0 : 11 : 10

0

-41993

8

3

3
Low Pune TL - KRC 12/20/14 3:17 PM 3 : 7 : 38

0

0
IT Helpdesk
IT Helpdesk
IT
IT Helpdesk
IT Helpdesk
IT Helpdesk
Pune
Shafullah
Shivdan
Fazal
Fazal
Vinay
Nagarjuna
Nagarjuna
Hyderabad
Hyderabad
Hyderabad
Hyderabad
Nagarjuna
IT Helpdesk
Tushar
Prathamesh
Vinay
Vinay
Pune
Hyderabad
WO0000000010728 12/20/14 3:09 PM Restore fle sys Restore Operation : SAP
Request Details : Need to restore SAP server?
Request Details : Need to clean data bases?
Request Details : need to clean mail boxex?
WO0000000010731 12/22/14 10:33 AM Password Reset Request Details : Need To reset password ( Ashock Kolte )
WO0000000010732 12/22/14 11:28 AM Password Reset Request Details : passward reset for Mr. manoj Shah. i-pad and mobil

WO0000000010734 12/22/14 12:40 PM Browsing Reque Selected
Conference operations
Room Details : Access : 7th tofloor
Website
Sapphire Cnfrn Room-Projector n
Request Details : Webmail access required - Sachin Sonawane - KRC?
Date : 12/22/2014
From(Time) : 12 : 0
To(Time)Operation
: 14 : 0 : Database
Request
Additional Details
Details : Environmental
: 7th floor Sapphire checklist toRoom-Projector
Cnfrn be sent need to b
?
?
Request Details : Weekly checklist
?
?
EmployeeSoftware Name for : Internet
creationexplorer : 8.0/9.0
Justifcation
User ID Activation for Other : Software :
Additional
Login ID forDetails activation : internet: not working?
Employeeoperations
Name for activation : Access to: Website
Request Details : Need
User ID Deactivation : to acesss Skype
(Ritesh
Login IDKothari)
to deactivate Ip Adess : 192.168.29.35?
Employee Details
Name: to Need To reset: Password ( Chirag Shah )
deactivate
Password
User ID Deletiontype to:be reset : Window Login?
Login ID to delete : Mr. Patil Santosh
WO0000000010743 12/22/14 2:42 PM Allocation RequeSelected Item : Laptop
Request
Employee Details
Name: for New joinee ::-Mr.
deletion Sunit
PatilBagwe
Santosh
DOJ :- 23.12.2014
Location Software
:- Corporate
User ID Modifcation : Other
: Office software
Justifcation
New purchase
Login ID to modify : for Other
laptop? Software :
Additional
Employee Name Detailsfor : Sheetal
modify Patange--Need
: to install Autocad LT 2013
WO0000000010745 12/22/14 4:15 PM Meeting Reques Selected Item
Group ID operation : : Video
From Location
Add group : Mumbai :
membership
To Location : Hyderabad
Conference Software
Room : Other :software
Details VC from :BKC (Pacifc) to KRC Hyderabad o
Login ID to add group membership
Justifcation
Date : 12/23/2014 for Other Software :
Additional
From(Time) Details : Missing MS Project software for Mahesh Rathod?
: 15membership
: 30
Remove group :
To(Time) Device
: 16 : 30 : Smartphone
Additional
Login ID toDetailsremove: VC from BKC (Pacifc)
group membership : to KRC Hyderabad office tom
Operation
? : New Confguration
WO0000000010749 12/22/14 4:29 PM Server ID Mana Group
ID Typename
Request UsertoIDremove
: Details : Provide group
Mail for membership
exchange :to Avinash Handrale. Fin
Create
User IDGroup
operation ID : : Activate
New
User group
ID Create name for creation
Operation : :
WO0000000010750 Delete
12/22/14 5:27 PM Procurement Re Items Group
to Purchase ID
Employee Name for creation : : : Motherboard
Group
User IDnameActivation for deletion
: :
Modify
New
LoginS/W group
ID for License attributes
activation : :
: Mr.Sunit Bagwe
WO0000000010751 Group to
12/22/14 5:28 PM Procurement Re Items
Renew
Employee name
S/WPurchase for modifcation
License
Name for :activation: : Mr.Sunit Bagwe
: Printer
Request
New
User S/W
Quantity Details
License
of items
ID Deactivation : Mr. Patil
:: Motherboard
: Santosh of -laptop
(10003285 - SSPATIL@MATRIXIND
Renew
Total
LoginCost S/W License
ID toofdeactivate :
all items :: < Rs. 10000/-
Quantity
Business
Employee to Purchase
of itemsto
Justifcation
Name :: Printer
Other
: Callrepair
deactivate ID -:INC000000016604
New
User S/W
Total Cost
-IDHasan License
of all
Deletion ::
items
Ayubi : < Rs. 10000/-
Renew
Login IDS/W
Business
Problem to License
-Justifcation
Motherboard
delete : : : Call ID - INC000000016661
is faulty, need to change the mtherboard - lap
Quantity
User Name
qutaiton
Employee Item
ofName
is -items : Projector
Vaikhari
attached : HP
for DJ 4000PS
?Dalvi
deletion : plotter Spindle
From
Total
problem
User ID Location
Cost - HPof all: items
Modifcation Mumbai
HP:Office: < Rs.jet 10000/-
7000MY12R112BR
To
Hp Location
Business
office
Login ID to : 7000
Mumbai
Justifcation
jetmodify : : Call ID - INC000000016582
printer
Conference
User Item
- Vaikhari
Formatter
Employee Room
board
Name : Dalvi
Projector;Audio;Laptop
Details
problem
for modify : 5th
: Floor - Daffodil Room, BKC30, Mumbai
From
Date
Problem:Location
12/23/2014
Cost-2000+5% - HP
Group ID operation : DJ: Mumbai
4000PS plotter Spindle
To Location
From(Time)
quotation
Add groupis ::attached.?
email Mumbai
10 is
membership : 0attached. :
Conference
To(Time)
? : 13Room : 30 Details : 7th floor conference room
Date : 12/23/2014
Hyderabad

Hyderabad

Hyderabad

Pune

Mumbai

Mumbai
Failure Performance No Action Internet Service Mumbai Corporate Office

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai
Request Service Create Internet Service Pune Pune

Pune

Pune
Failure Functionality Replace Asset Allocation Service Mumbai Corporate Office

Mumbai

Mumbai

Mumbai

Mumbai
Request Service Create Mobility Service Pune Pune

Pune

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai
Request Hardware Add Communication Service Corporate Office

Mumbai
0

0

0
Low Pune TL - KRC 12/22/14 11:27 AM 0 : 53 : 44

0
Low Meena Gulekar 12/22/14 11:42 AM 0 : 14 : 2

0

0

0

0

0

1

5

1
Low Pratap R. Padval - KRC 12/22/14 3:33 PM 2 : 13 : 43

0
Low Pune TL - KRC 12/22/14 4:50 PM 2 : 26 : 31

0
Low Pune TL - KRC 12/22/14 2:30 PM 0:4:9

0
Low IT Asset 12/26/14 9:57 AM 91 : 14 : 6

4

1
Low Bhakti Dalvi 12/23/14 6:27 PM 26 : 11 : 55

1

0
Low Neha Mane 12/26/14 12:46 PM 92 : 20 : 38

4

0

9

1
Low Kaustubh Amberkar - KRC 0:0:0

-41996
Low Nishigandha Thakur 12/23/14 10:05 AM 15 : 30 : 15

1
Low Ramesh Ponnuswamy - K 12/24/14 9:56 AM 23 : 46 : 1

1
Hyderabad
Hyderabad
Hyderabad
Pune
Mumbai
Shafullah
Vinay
Vinay
Vinay
Fazal
Fazal
Vinay
Shafullah
Network
Pune
Raj
Sumeet
Sumeet
Mumbai
Pune
Vinay
Seema
Seema
Seema
IT
Tushar
WO0000000010756 12/23/14 10:25 AM Password Reset Request Details : Please reset my outlook login.
WO0000000010758 12/23/14 10:57 AM Password Reset Request Details : Need to reset Password ( Sanjay Magar )
WO0000000010759 12/23/14 11:03 AM Network Suppor Selected item : Router

Operations for router : Routing
OperationsDevice : Existing
for Firewall : Printer
Printer
Other : Operation : Confguration
Scanner Operation
Request Details : Arun, please Install Old Router Of director's ro
: Dear
WO0000000010761 12/23/14 12:25 PM Software RequesSelected Software: : Remote Softwares( Remote Desktop / VNC Viewe
Plotter Operation
Justifcation for Otherarrange
: Kindly Software
to :confgure the printer on the laptop of
Additional Details : Mouse not working properly ?
To Location : Pune
ConferenceItem : Projector
Room Details : Mind space
From
Date :Location : Mumbai
12/23/2014
To Location :: Mumbai
From(Time) 2:3
To(Time) Details
Conference : 4 : Password
: 2 Room need to be reset
Details : Mindspace, Airoli, Building no. 3, Matrix offi
Password
Date type
: 12/24/2014
Additional to be
Details : reset : Window Login?
From(Time)
? :9:0
To(Time) Details
Password
Additionaltype to be
Details : reset : Window Login?
?
Mumbai

Pune

Hyderabad

Mumbai

Mumbai

Pune

Mumbai

Mumbai
Request Account Reset Server Service Pune Pune

Pune

Mumbai

Mumbai

Mumbai

Mumbai
Request Account Reset Server Service Vibgyor Towers

Mumbai

Mumbai

Mumbai
Request Account Reset Server Service Pune Pune

Pune

Mumbai

Mumbai
Request Account Reset Server Service Airoli

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai
Low Vandana Yermalkar 12/23/14 5:09 PM 6 : 43 : 44
0
Low Pune TL - KRC 12/23/14 11:44 AM 0 : 47 : 34

0
Low Hyderabad TL - KRC 12/23/14 11:59 AM 0 : 56 : 41

0

0
Low Aparna Bhave - KRC 12/23/14 5:08 PM 4 : 42 : 4

0
Low Kshitij Thopte 12/23/14 2:49 PM 2 : 13 : 50

0
Low Nilesh Londhakar 12/26/14 9:58 AM 68 : 47 : 26

3
Low Biswajit Dasgupta - MPM 12/23/14 2:40 PM 0 : 33 : 7

0
Low Sanjay Magar 12/23/14 2:41 PM 0 : 33 : 57

0
Low Vandana Yermalkar 12/23/14 2:44 PM 0 : 36 : 46

0
Low Manisha Vaidya 12/23/14 2:47 PM 0 : 39 : 8

0
Low Rajesh Sadhwani 12/23/14 2:57 PM 0 : 48 : 34

0
Low Subrata Pahari - KRC 12/23/14 2:58 PM 0 : 49 : 3

0
Low Rupali Soni 12/23/14 2:59 PM 0 : 49 : 33

0
Low Pravin Shirke 12/23/14 3:08 PM 0 : 59 : 5

0
Low Chandrakant Karwanje 12/23/14 3:11 PM 1 : 0 : 51

0
Low Chirag Shah - KRC 12/23/14 3:24 PM 1 : 13 : 46

0
Low Nilesh Pol - KRC 12/23/14 3:25 PM 1 : 14 : 27

0
Low Manoj Shah 12/23/14 3:55 PM 1 : 44 : 27

0
Low Amol Sisodiya 12/23/14 5:05 PM 2 : 54 : 2

0
Low Devashish Gupta 12/23/14 5:07 PM 2 : 55 : 45

0
Low Abirama Vaniar 12/23/14 4:13 PM 2 : 1 : 16

0
Low Budhaji Morgaonkar - IMIP12/23/14 3:04 PM 0 : 51 : 30

0
Low Alok Prasad 12/23/14 3:02 PM 0 : 49 : 22

0
Low Mangesh Gavhane 12/23/14 3:02 PM 0 : 47 : 44

0
Low Jitendra Mestry 12/23/14 3:01 PM 0 : 46 : 11

0
IT Helpdesk
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Arun
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WO0000000010784 12/23/14 2:17 PM Password Reset Request Details : Password need to be reset for Corporate HR
WO0000000010785 12/23/14 3:28 PM Server ID Mana ID Type : Group ID

User ID operation :
Employee Operation
Name for : Database
creation :
User ID Activation : checklist to be sent?
Employee Operation
Name for : Database
activation :
User ID Deactivation : tape to BKC - 30 9th Flr- site /Hyderabad lo
Employee Name to: deactivate
Scanner :
New
User S/W License::
ID Deletion
Renew
Login IDS/W License
to delete : :
EmployeeItem
Quantity ofName : Other
items : Scanner
for deletionCCD : cable
Request
Total CostDetails
of all
User ID Modifcation : : MOUSE
items : < NOT
Rs. WORKING
10000/- PROPERLY. ALSO CONFIRMED
Business
Login ID toJustifcation
modify : : Call ID - INC000000016824
User Name
Employee Details
- Anil: for
Name password
modify reset
: request.
Password
Location type to be: reset
Group ID Malad
operation : Outlook
Add Group Login?
Membership
Problem - Scanner - HP Scanjet
Add group membership : “Creating GP for G2410 is not working,
installing CCD
MFD cable has
printers on u
quotationDevice : Smartphone
is attached.?
Login ID to add group membership : “Creating GP for installing MFD p
Operation
Group Name : New
to addConfguration
group membership : “Creating GP for installing M
Request Operation
Details : My: Database
mobile :had to undergo repair, wherein outlook s
?
Create Group ID :
?
WO0000000010795 12/24/14 12:27 PM Restore fle sys New group
Restore name for
Operation creation :
: Database
Delete
RequestGroup
Details ID :: physical Asset verifcation = 4th,5th,7th floor?
WO0000000010796 12/24/14 1:03 PM Modify group
Consumable ReqSelected itemattributes
: CD :
Group
Request name
Testing ticket? :
Request Details : “Creating GP for installing MFD printers on users pro
WO0000000010797 12/24/14 2:26 PM Meeting Reques Selected Item : Video
To Location : Bangalore
Conference ItemRoom : Video
Details : Vivarea 8th floor
From
Date :Location
12/26/2014 : Mumbai
To Location :: Bangalore
From(Time) 11 : 0
WO0000000010799 12/24/14 5:33 PM Server ID Mana ID Type : :User
Conference
To(Time) : ID
12Room 0 Details : Kindly align 1 Engg. for VC Testing after 6.
User
Date ID operation
Details : Modify
: 12/24/2014
Additional Bangalore,Kormangla, Vivarea conference room
User ID Create
From(Time)
? : 16Operation
:0 :
To(Time) Details
Employee Name
: 18 : 30: for
password
creationreset : request for
user
User name : FM-8-mswhyd
ID Activation
Additional Details :: Kindly align 1 Engg. for VC Testing after 6.30 PM &
Password
Login
? type
ID for to be reset
EmployeeItem Name : Projector
for activation :
From Location
User ID : Mumbai
Deactivation :
To Location
Login : Mumbai :
ID to deactivate
Conference
Employee Details
Room
Name : to
Password
Details Need
: 6th
deactivate to be
:floor reset
amazon
Password
Date : type
12/26/2014
User ID Deletion : to be reset : Outlook Login?
From(Time) : 11 : 30
To(Time)
Employee Details
: 14
Name : 30: for
Password
deletion Need
: to be reset
Password
Additional type
Details
User ID Modifcation to be :reset :please
: urgent Outlook Login?
?
Login ID to modify : "Provide delegation access to following users to e
Employee Details
Name: for Password
modify Need to bedelegation
: "Provide reset access to following
Password type to be: reset : Outlook Login?
Group ID operation
WO0000000010807 12/26/14 11:52 AM Mobility Manag Selected Device : Data Card
Operation
Login ID to: add
Synchronization
group membership :
Request Details
Group Name to add : Check group data cards 9769903661
membership : and 9769906145?
WO0000000010808 12/26/14 11:53 AM Password Reset Request Details : Password Need to be reset
WO0000000010809 12/26/14 11:53 AM Password Reset Request Details : Password Need to be reset
Create Group ID :
WO0000000010810 12/26/14 12:01 PM New group
Meeting Reques Selected name
Item for creation :
: Projector
Delete Group ID
From Location :
: Mumbai
Group name: for
To Location Mumbaideletion :
WO0000000010812 12/26/14 2:49 PM Restore fle sys Modify
Restore group
Operation
Room : : Daffodil - 5th Floor
: Database
Details
Group
Request name for modifcation
Details : Environmental
Date : 01/02/2015 : checklist to be sent
Request
? Details
From(Time) : 10 : 0 : "Provide delegation access to following users to edi
To(Time) : 16 : 0
Additional Details : Induction
Request Account Reset Server Service Mumbai Metal Box
Mumbai

Bangalore
Failure Functionality No Action Server Service Mumbai Corporate Office

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai
Change Server Network Email Service Hyderabad Hyderabad

Hyderabad

Mumbai

Mumbai

Mumbai

th floor? Mumbai

Pune

Mumbai

Mumbai

Mumbai

Hyderabad

Mumbai

Mumbai

Mumbai

Mumbai
Request Hardware Repair Mobility Service Mumbai Corporate Office

Mumbai

Mumbai
Request Account Reset Server Service Trivandrum Trivandrum

Mumbai

Mumbai

Mumbai
Low Vaibhav Samarth - KRC 12/23/14 2:54 PM 0 : 37 : 51
0

0

7

1

0

1
Low Avni Mehta 12/24/14 1:33 PM 19 : 37 : 3

1
Low Ganeshan Rao - KRC 12/23/14 6:19 PM 0 : 18 : 34

0
Critical Vijay Gupta 12/24/14 12:10 PM 2 : 35 : 41

0

2

0

-41998
Medium Neha Mane 12/24/14 6:04 PM 5 : 1 : 11

0

2

0

5
Low Nagarjuna K - FMS 12/26/14 11:32 AM 0 : 58 : 33

0
Low Meena Gulekar 12/26/14 1:57 PM 2 : 10 : 1

0
Low Maruti Naik - MPM 12/26/14 11:53 AM 0 : 2 : 40

0
Low Mohsinkhan Kazi 12/26/14 11:54 AM 0:3:1

0
Low Huzur A. Shaikh - MPM 12/26/14 11:56 AM 0 : 3 : 51

0

0
Low Harish Dhage 12/26/14 11:59 AM 0:6:0

0
Low Johnson Joseph 12/26/14 12:00 PM 0 : 6 : 36

0
Low Kimberley Dias 0:0:0

-42000

1
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IT Helpdesk
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Vinay
Vinay
Sonali
Shivdan
Nagarjuna
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Vinay
IT
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Raj
Vinay
Nagarjuna
IT
IT Helpdesk
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Shafullah
IT Helpdesk
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IT
Vinay

Scanner Operation :
WO0000000010815 12/26/14 3:36 PM Password Reset Request Details : Password
Plotter Operation : need to be reset
Password type
Justifcation to betoreset
: Need : Window
replace Login?
cartridge 1022n printer?

Employee Details
Name: for password
creationreset : request for
user
User name : fm-apex-mswhyd
ID Activation :
Password
Login ID for type to be reset
Employee Name ID for activation :
User ID operation
Deactivation : Deactived
:
User
to deactivate : :
Employee Name ID for creation : :
to deactivate
User
User ID
ID operation
Deletion : :: Create
Activation
User
LoginIDIDCreate
for Operation
activation
to delete : Mr.:Coelho : Sebastian
Employee
Employee Name
Name ID for
for creation
deletion :: Mr.
activation KRCSPL,
: Coelho CHPL & KRCPL- Corporate Offi
Sebastian
User ID operation
Activation
Deactivation
User ID Modifcation : :: Create
:
User
LoginID
Login IDCreate
ID for Operation
activation
to deactivate
modify : : :
Employee : User
Name ID
Employee Name for modify : : KRCSPL
for
to creation
activation
deactivate : - Pune, Expected New Joinees
User
GroupID
User IDIDoperation
Activation
Deactivation
Deletion
operation : :: Create
: :
User
Login ID
IDCreate
Add group for Operation
activation
to membership
deactivate
delete : Mr.:Ahmad : : Afshar
Employee
Employee Name
Name ID for
to creation
deletion :: Mr.
activation
fordeactivate MIFPMPL
: Ahmad - Malad
Afshar- MindSpace, Expecte
User
User ID
Login IDoperation
ID Activation
Deactivation
Deletion
Modifcation
to add group : :: Create
:: membership :
User
GroupID Create
Login
Login ID
ID
Namefor toOperation
activation
to deactivate
delete
modify add :: group : : membership :
Employee ID for
Remove group membership :: :: IMIPL
Employee Name
Name to
for creation
activation
deactivate
deletion
modify : - Corporate Office Expected New
User
User
Group ID
ID operation
Activation
Deactivation
Deletion
IDModifcation
:: :
User
Login ID
ID Create Operation : : :membership :
Login
Add ID for
ID
Logingroup to activation
deactivate
delete
modify
to membership
remove :: group
Employee
Employee Name
Name ID for
to creation
activation
fordeactivate
deletion
modify : :: membership
TRION
: - Cyderabad, Expected New Join
Group name to remove group :
User
User
Group ID
IDIDoperation
Activation
Deactivation
Deletion
Modifcation
::
Login
CreateID to
Group add IDgroup: : membership :
User
Login
Login
Add
Group ID
ID
ID
groupCreate
Namefor toOperation
activation
to membership
deactivate
delete
modify add :: group : : : membership :
WO0000000010827 12/27/14 2:18 PM Server ID Mana New group
ID Type
Employee
Employee
name
: User
Name
Name ID for
to
for
for
creation
creation
modify :: :: TRION
activation
deactivate
deletion
:
: - Cyderabad, Expected New Join
Remove
Delete groupIDmembership
Group : : Create
User
User
Group ID
IDIDoperation
Activation
Deactivation
Deletion
Modifcation
operation : : : ::
Login ID
Employee
Group nameto add
name group
to remove
forOperation
deletion membership
: group membership : :
User
Login
Login
Add ID
ID
ID
groupCreate
for
to activation
deactivate
delete
modify :: group : : :membership
Group
Login
Modify Name
ID to membership
group to
remove add
attributes group : membership::
Employee : User
Name ID fordeactivate
to
for creation
activation
deletion
modify :: ::: membership
MAGNA
: - Bengaluru Expected New Join
Remove
Group name group to
formembership
remove
modifcation group :
User
User
Group
Login ID
IDID
ID operation
Activation
Deactivation
Deletion
Modifcation
operation
to add :: :: remove
group Create
: :: membership :
Employee
Create
Request Groupname
DetailsID :to Mr. Coelho group
Sebastian membership
- (10002886 : - SCOELHO@CHA
User ID Create
Login
Add
Group
Login
New ID
group
Name
ID
group
for
to toOperation
activation
deactivate
delete
modify
to membership
remove
name add :: group
for : : :membership
group
creation membership
: ::
WO0000000010829 12/27/14 2:21 PM Server ID Mana Employee
ID Type : User
Name ID for creation
activation : Consolidated
: list of Expected New Join
Employee
Remove
Group
Delete
User ID
name
GroupName
group to
operation :to
fordeactivate
IDmembership
remove
:
deletion
modify
Create
group :: : membership :
User
Group
Login IDIDActivation
Deactivation
Deletion
Modifcation
operation : : ::
: membership
CreateID
Employee
Group to
Group
name add
name IDgroup
for to: remove
deletion : group membership : :
User
Login
Login
Add ID
ID
ID
groupCreate
for
to Operation
activation
deactivate
delete
modify :: group : : :membership
Group
Login
New Name
ID
group
Modify to membership
group to
remove
name add for
attributes group
creation
: membership
: ::
Employee Operation
Name for : deactivate
Database
creation
activation :: ::: membership
Intra & Inter Company Transfers as on
:to
Employee
Remove Name
group for deletion
modify :
Group
Delete
Request
name
Group IDmembership
to
for
Details
remove
:modifcation
group
Environmental checklist
:
to be sent
User
Group
Login IDID
ID
Employee Activation
Deactivation
Deletion
Modifcation
operation
to add
name :
group
to : : ::
removemembership group :
membership : - AAHMAD@KRAHEJA
Create
Group
Request Group
nameDetailsID :deletion
for :Mr. Ahmad : Afshar - (10002167
?
Login
Add ID
group for
to activation
deactivate
delete
modify :: group : : membership
Group
Login Name
ID to membership
to
remove add group : membership ::
WO0000000010835 12/29/14 10:24 AM Restore fle sys New group
Modify
Restore
Employee
group name
Operation
Name
for
attributes
for : creation
Database
activation
:
Employee
Remove
Group
Delete
Request name
GroupName
group to
for
Details :to
fordeactivate
IDmembership
remove deletion
modify
:modifcation
Server group
Admin
:
:: :: membership
Logon :
: Monitoring(IT
User
Group IDIDDeactivation
Deletion
Modifcation
operation : : :: membership Security process
Login
Create
Group
RequestID
Employee to
Group
name add
name ID group
to:KRCSPL,: CHPL & membership
for :deletion
Details remove group KRCPL- :
Corporate Office, Expected
Login
Add ID
group to deactivate
delete
modify
to membership : : :
WO0000000010836
Group
Login
12/29/14 10:25 AM Restore fle sys New
Name
ID
group
Modify
Restore group to
remove
name
Operation
add for
attributes:
group
group :: membership
creation
Database
membership
: ::
Employee
Remove
Group
Delete name Name
group
Group :to
fordeactivate
IDmembership
to remove deletion
modify
group :
:: :: membership :
Request for
Details :modifcation
User
Group
Login IDID
ID
Employee Deletion
Modifcation
operation
to add
name ::Weekly
group
to : :
remove
checklist?
membership group :
membership
Create
Group Group
name ID
for deletion
Request Details : KRCSPL - Pune, Expected : New: Joinees for January -2
Login
Add
Group
Login ID
group
Name
ID to delete
modify
to membership
to
remove add :: group
group :: membership
membership ::
WO0000000010837 12/29/14 10:25 AM Restore fle sys New group
Modify
Restore
Employee
group name
Operation
Name
for
attributes
for
creation
: Database
deletion
modify : :
:
Remove
Group
Delete namegroup
Group to
IDmembership
remove
:
for :modifcation group : : membership :
Request
User
Group
Login IDID
ID Details
Modifcation
operation
to add IT :Asset Verifcation
: membership Process
Employee
Create
Group
Request Group
name name IDgroup
for
Details :to remove
:MIFPMPL
deletion : - group
Malad -: MindSpace,
membership : Expected New Joinee
?
Login
Add ID
group to modify : group
Group
Login Name
ID to membership
to
remove add group ::reset
membership
membership:passowrd::sarfraz Ahmed (sarfaraza)
WO0000000010838 12/29/14 10:46 AM Password Reset New group
Modify
Request
Employee
group name
Details
Name
for
attributes
: Please creation
Remove
Group
Delete
Password
namegroup
Group
type
to
ID
forto :for
membership
remove modify
modifcation
be: reset
group :: : membership :
: Window
Group
Login
Employee
Create
Group
Request ID
ID operation
to
Group
name add
name group
to
ID :deletion
for
Details removemembership
:IMIPL - Corporate
: group : Login?Expected
membership
Office : New Joinees for Ja
Add
Group
Login
New group
Modify Name
ID
group to membership
group to
remove
name add for
attributes group
group : membership
creation
: membership
: ::
WO0000000010839 12/29/14 11:34 AM Password Reset Request Details : Need to reset password ( Neha Mane )
Remove
Group
Delete namegroup
Group to
ID
formembership
remove
: be reset
modifcation group : : membership :
Password
Login ID type
to add to
group : Window
membership : Login?
Employee
Create
Group Group
name name ID
for to: remove
deletion
Request Details : TRION - Cyderabad, : group membership
Expected:New Joinee for Januar
Group
Login
New Name
IDgroup
group
Modify to
to remove
name add for
attributes group
group
creation
: membership
membership: ::
Remove
Group
Delete namegroup
Group to
IDmembership
remove
:
fortomodifcation group : : membership :
Password type be reset : Window Login?
Employee
Create
Group
Request Group
name name to
ID :deletion
for
Details remove
:TRION group membership
-:Cyderabad, Expected:New Joinee for Januar
Login
New IDgroup
group
Modify to remove
name forgroup
attributes : membership
creation : to be reset :
WO0000000010841 12/29/14 11:35 AM Password Reset Request Details : Password need
Group
Delete name
Group to
ID
for remove
:
Create
Group
Request Group
name ID :deletion
for
Details :MAGNA :- Bengaluru Expected New Joinees for Janua
WO0000000010842 12/29/14 11:36 AM Password Reset New group
Modify
Request group name
Details for creation
attributes
: Password : need : to be reset
Delete
Group Group
name ID
for :
modifcation
Password type to be reset : Window Login? :
Group
Request name for :deletion
Details Consolidated : list of Expected New Joinees for the m
Modify group attributes :
Group name for modifcation :
Mumbai

Pune

Mumbai

Mumbai

Mumbai

Mumbai

Hyderabad

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai
Request
nsfers Process
as on 26.12.2014 Internal Process Service Mumbai Corporate Office
Mumbai

urity process V2.0.0)? Mumbai

Mumbai

Mumbai

Pune

Pune

Mumbai

Mumbai

Pune
0
Low Ganesh Bidkar 12/26/14 4:33 PM 1 : 11 : 57

0
Critical Yasin Virani 12/26/14 3:40 PM 0 : 3 : 56

0
Low Mangesh Desai 12/26/14 3:41 PM 0 : 4 : 30

0
Low Sabanna Desaigola 12/26/14 3:39 PM 0:2:1

0

1

0

1

0

0

0

0

0

0

0

0

-42001

1

-42002

0

0
Low Sunil Kharat - FMS 12/29/14 11:59 AM 1 : 12 : 25

0
Low Pune TL - KRC 12/29/14 11:51 AM 0 : 16 : 37

0
Low Natasha Menezes 12/29/14 11:38 AM 0 : 2 : 55

0
Low Amit Aeer 12/29/14 11:42 AM 0 : 6 : 55

0
Low Neha Mane 12/29/14 11:50 AM 0 : 13 : 58

0
Fazal
Pune
IT Helpdesk
IT Helpdesk
IT Helpdesk
Vinay
Nagarjuna
Vinay
Vinay
Vinay
Vinay
Vinay
Fazal
Fazal
Fazal
Fazal
Fazal
Vinay
Fazal
Vinay
IT
Pune
Pune
IT Helpdesk
IT Helpdesk
Pune
WO0000000010846 12/29/14 11:44 AM Procurement Re Items to Purchase : Laptop

New S/W License :
Renew S/W License :
WO0000000010847 12/29/14 12:32 PM Server ID Mana ID Type : of
Quantity User items ID : Laptop Motherboard.
User
Total ID
Cost operation
of all items : Deactivate
: < Rs. 10000/-
User ID Create
Business Justifcation Operation : Call: ID - INC000000016837
Employee
User - VinayDetails
NameGhadi : for
PasswordServer need
- creation :
Admin to be reset
Password
User - type
ID Activation
Problem Laptop to overbe : reset heats, : Window
MotherLogin?board of the laptop need to repl
Login ID for
quotation is activation
attached.?:
Employee Details
Name: for Passwordactivation need : to be reset
Password type to be reset
User ID Deactivation : : Window Login?
Login ID to deactivate : Site Incharge ID need to be disable
Employee Details
Name: to Password
deactivate need to be
: Site reset ID need to be disable
Incharge
Password type to:be reset : Window Login?
User ID Deletion
Employee Operation
Name for : Database
deletion :
User ID Modifcation : tape to BKC - 30 9th Flr- site /Hyderabad lo
Employeeoperations
Name for modify : Access: to Website
Request Details
Group ID operation : : Need " webmail.kraheja.com " website access for th
User
LoginIDIDoperation
to add group : Delete membership :
User
GroupIDNameCreate toOperation
add group: membership :
WO0000000010854 12/29/14 2:27 PM Server Hardwar Select
Employee System Name Category
for creation : Physical
Remove group membership ::
Physical
User ID Server Operation
Activation : : Install Server
VM Operation
Login :
Login ID
ID for activation
to remove group : membership :
Request
Employee operations
Details
Name : for
“convert: Access
activation to: Website
1keyUAT physical system to Virtual system
Request
User ID Details : Dear
Deactivation : Fazal,
Create Group ID :
Logingroup
ID to deactivate :
WO0000000010856 12/29/14 2:27 PM Browsing Reque New
Selected
Please
Employee provide
name for:creation
operations
Name a to internet Access
deactivate full to
: Website
access
: for below user,
Delete
Request Group ID :
Details ::Need webmail.kraheja.com login access for the use
User ID Deletion
User
LoginName
IDgroup
to delete Host :name Mr. Mehra Ashish
WO0000000010857 12/29/14 2:53 PM Mobility Manag Modify
Selected Device attributes
Ajay UmaryeIMIT-AUMARYE : Blackberry :
Group
Operationname for modifcation
: Backup/Restoration : forMehra
Anish Ashish
Kumar
Employee
Request Name
Details :: for
Site deletion
Incharge : Mr.
Request
Please fnd Details
the attached provided with ID
approval
need access
mobile
mail.?
to be disable?
for E-mails and unfortu
User ID Modifcation :
Operation
Login ID to: modify
New Confguration :
Request
From,
Employee Details
Name: for Pl arrange
modify :to confgure mfe on mobile.?
Anish ID item
GroupKumar? operation : Other :
Operations for switch : :
Add group membership
Operations for router :
Operations Device
for Firewall : Existing : Printer :
Login ID to add group membership
Printer
Other : Operation
Internet : Installation
connectivity issue in daffodile conference -- Vijay Dal
Scanner
Request Operation :
Remove Details : Internet connectivity issue in daffodile conference -
group membership :
Plotterto Purchase: : Scanner
Operation
New S/W License
Justifcation : need: to install matrix dept printer.?
Renew S/W License :
WO0000000010862 12/29/14 6:23 PM Software RequesGroup
Selected name to remove
Quantity Software
of items ::Color, Other group
software
Duplex,
membership :
ADF scanner require. - for approval
Create Group
Justifcation ID :
Total Cost offor all Other
items Software : > Rs. 10000/- :
New groupDetails
Additional name for creation
: Kindly : Microsoft Office in 172.16.5.97 and 1
Business Justifcation : Callinstall
ID - INC000000017091
WO0000000010863 Delete
12/29/14 7:22 PM Procurement Re Items Group
to Purchase ID :
User Name - Pravin: Printer Shelar
Group
New S/Wname Licensefor deletion: :
Requirement - To scan users kyc documents - fast, Duplex, Color, AD
Modify
Renew group
S/WisLicenseattributes : for: your reference.?
Quotation attached
WO0000000010864 Group
12/30/14 10:19 AM Network Suppor Selected
Quantity nameitem
of itemsfor modifcation
: Other : Printer problem :
Request
Operations
Total Cost Details
offorallswitch : Mr. Mehra
items : < Rs.Ashish 10000/- - (10002450 - AMEHRA@KRAHEJA.
-WO0000000010350-Id
Operations Need
for router : Call ID - INC000000016709
Business Justifcation to be delete.?
Operations
User - MilindDevice
for : Existing
Firewall
Sawant : Printer
Printer
Other
problem : Operation
Please
- Printer make : Installation
HP these
Laserjeft server2055 accessible
DN - Fuser from IP 172.16.20.187
& Fuser Yo
drive gear pro
Scanner
Request Operation
Details
need to replace -: Please :
quotation make these server
is attached accessible from IP 172.16
for reference.?
WO0000000010866 12/30/14 11:50 AM Meeting Reques Selected Item : Projector
Plotter Operation :
From Location
: need to install 5735 printer.?
Conference Room ID Details : Need projector in Pacifc 4th flr Conferenc
User
Date ID operation : Modify
: 12/30/2014
User ID Create
: :
To(Time)Operation
Employee Name
: 14 : 0 for : Database
creation :
Request
User Details
ID Activation
Additional Details : Environmental
:: Need projector checklist
in Pacifc to 4th
be sent
flr Conference room.
?
Employee Name for activation :
Mumbai

Mumbai

Mumbai

Mumbai

Mumbai
Request Account Reset Server Service Mumbai Sahar

Mumbai

Mumbai

Mumbai

Mumbai

Hyderabad
Request Account Remove Server Service Mumbai Corporate Office

Mumbai

Mumbai
Failure Functionality Repair Server Service Hyderabad Hyderabad

Hyderabad
Change Server Extend Server Service Hyderabad Hyderabad

Hyderabad
Failure Functionality Repair Mobility Service Hindustan Mills

Mumbai
Request Service Create Mobility Service Mumbai Corporate Office

Mumbai

Mumbai

Hyderabad

Mumbai
for approval testing. Application Service Mumbai Corporate Office

Mumbai
16.5.97 and 172.16.5.98 machines. They are DMS Dev and UAT servers?
ex, Color, ADF scanning function require. Mumbai

Mumbai

Hyderabad
Request Hardware Add Communication Service Mumbai Corporate Office

Mumbai

Mumbai

Mumbai
Low Rupali Surve 12/29/14 11:41 AM 0 : 5 : 10
0
Low Kavita Salvi 12/29/14 11:39 AM 0:3:4

0
Low Mohsinkhan Kazi 12/29/14 11:40 AM 0 : 3 : 20

0

2

0
Low Sarfaraz Ahmed - CHL 12/29/14 1:30 PM 0 : 2 : 27

0
Low Kapil Tondon 12/29/14 1:32 PM 0:4:7

0
Low Jameel Shaikh - MPM 12/29/14 1:33 PM 0 : 4 : 11

0

1
Low P. Arun Kumar - FMS 12/30/14 9:49 AM 19 : 22 : 21

1

1

2
Low IT Hydrabad INorbit 12/31/14 10:27 AM 43 : 59 : 57

2
Low P. Arun Kumar - FMS 12/29/14 6:43 PM 4 : 15 : 17

0
Low Anish Kumar T N - KRC 12/31/14 6:58 PM 52 : 4 : 26

2
Low Amir H. Khan - KRC 12/30/14 5:47 PM 26 : 2 : 58

1

0
Low Venkata Srikanth 12/30/14 11:08 AM 17 : 9 : 13

1
Low Kaustubh Amberkar - KRC 0:0:0

-42003
Low Prince Mathew 0:0:0

-42003

1

1
Low Nagraj Katta 12/30/14 12:14 PM 0 : 45 : 35

0
Low Radhika Hegde 12/30/14 12:49 PM 0 : 58 : 44

0

-42003

1
IT Helpdesk
IT Helpdesk
IT Helpdesk
Sonali
Vinay
IT Helpdesk
Mumbai
IT Helpdesk
Vinay
Vinay
Vinay
Vinay
IT
Vinay
Sumeet
Shivdan
Network
Nagarjuna
Mumbai
IT Helpdesk
Sonali
Network
Nagarjuna
Shivdan
Sumeet
Vinay
WO0000000010870 12/30/14 11:54 AM Allocation RequeSelected Item : Desktop

Request Details : System for Mr. Mahesh Khairnar for VMS & VTS dem
WO0000000010871 12/30/14 11:55 AM Allocation RequeSelected Item : Other

Request Details : New Joinee :- Sanjay Sethi
DOJ :- 2-Jan-15
WO0000000010872 12/30/14 11:55 AM Server ID Mana ID Type : :-
Location User ID
Corporate Office
User
Note ID operation
:- Allocate Mr.: Deactivate
Suresh Singaravelu MAC Laptop and Desktop
User
? ID Create Operation :
WO0000000010873 12/30/14 12:06 PM Asset Managem Selected
EmployeeProject
Name Activity
for creation : Others :
Preventive Maintainance
User ID Activation : Activity :
Physical
Login ID Asset Varifcation
for activation : Activity :
WO0000000010874 12/30/14 1:34 PM Server Applica Selected
Other
Employee Software
Operations
Name for : Application
MRO-tek
activation :: OS implementation at NIBM site. C
antenna
Install/Uninstall
User ID Deactivation Software : Application : Install
Request
Login ID Details : Log the
to deactivate : request call for new VM creation.?
Employeeitem Name : Other
to deactivate :
Operations for switch
User ID Deletion : :
Operations for router
Login ID to delete : Mr.: Shivaprakasha M V
Operations
Employee Details : for
Please
for Firewall
Name : reset: the
deletion password of Sachin
Mr. Shivaprakasha M V Joshi
Password
Other
User ID : To type
provide
Modifcation to be MPLS:resetaccess : Window Login?
to “Bluefn-Datacol” server (172.16.
Request
Login ID Details
to modify : To: provide MPLS access to “Bluefn-Datacol” serve
Employee Name ID for modify :
User
GroupIDIDoperation
operation: Create :
User ID Create
Add group Operation: :
membership
EmployeeSoftware
Name for : Internet
creationexplorer : Mr.Sanjay 8.0/9.0
Sethi
Justifcation
User ID for
Activation Other :
Login ID to add group membership : Software :
Additional
Login
GroupID forDetails
Name activation
to add : Thegroup : Laptopmembershipis not working
: smoothly.?
Employee Item
Name : Video
for activation :
From
User Location
ID : Mumbai
Deactivation :
To Location
Login ID to : Hyderabad
to remove
deactivate : membership :
Login ID group
Conference
Employee Details
Room
Name : to
Password
Details
deactivate need
: 8th to be
:floor reset @ BKC with Hyd mindspa
vivarea
Password
Date
User type to:be reset : Window Login?
: 01/02/2015
ID Deletion
Create Group ID :
From(Time)
Logingroup : 11 : 0:
ID to delete
WO0000000010881 12/30/14 6:21 PM Password Reset New
Request
To(Time)
Employee
name: Password
Details
: 12
Name
for creation
: 0 for deletion need
:
: to be reset
Delete
Password Group
type ID :
to be
Additional
User Details : :reset : Window Login?
GroupIDname
Modifcation
for deletion :
?
Request
Employee
group
Details
Name
attributes
: Password
for modify : :
: need to be reset
Group
Password nametype fortomodifcation
be reset : Window Login?
Group IDDetails
Request operation : Mr.: Shivaprakasha M V - (10001285 - MSHIVAPRAKA
Printer
Login IDOperation : Toner Cartridge :
to add group membership
Scanner Operation :
Plotter Device : :Existing Printer
RemoveOperation
group membership :
Printer Operation
Justifcation : Please : Tonerprovide Cartridge
a newmembership
toner cartridge. ?
Employee name to remove group :
Scanner Operation :
WO0000000010885 12/31/14 10:31 AM Allocation RequeSelected Item : Other
Plotter Operation :
Request Details
Justifcation : Pl crimp
: Please change SEZthe cable
new on both sides
cartridge, and
older give
one connectiv
is not printi
Create Group ID :
WO0000000010886 12/31/14 3:34 PM User Data BackuNew group: name
Operation Laptop for DatacreationBackup :
Delete
RequestGroup
Details ID :: Ms. Jayada Waigankar Laptop data backup need to
WO0000000010887 Modify group
12/31/14 3:35 PM Restore fle sys Restore attributes
Operation : Database :
Group
Request name
Environmental : checklist to be sent
Request
? Details : Mr.Sanjay Sethi - Managing Director & CEO - CEO's
?
User ID operation : Create
Employee Name ID for creation : Mr.Roshan Karar
User ID operation
User
for activation : :
activation : :
User ID operation
Activation
:
User
LoginIDIDCreate
for Operation
activation
to deactivate : :
activation
to deactivate : :
User
User ID
ID operation
Activation
Deactivation :
User
LoginIDIDCreate
for Operation
activation
to deactivate
delete : : Mr. : Prasad Ranjeet
Employee
Employee Name
Name ID for
to creation
deletion :: : Mr. Prasad Ranjeet
activation
fordeactivate
User
User ID
ID operation
Activation
Deactivation
Deletion
Modifcation : :: Deactivate
::
User
LoginID
Login IDCreate
ID for Operation
activation
to deactivate
delete
modify :: : Mr. : Madhusudhana Chary K
Employee
Employee Name
Name ID for
to creation
modify : :: : Mr. Madhusudhana Chary K
activation
fordeactivate
deletion
User
GroupID
User IDIDoperation
Activation
Deactivation
Deletion
Modifcation
operation : :: Deactivate
: ::
User
Login
Login ID
IDCreate
ID
Add group for Operation
activation
to membership
deactivate
delete
modify :: : : Waingankar Jayada
: Ms.
Employee Name for
to
Employee Name for deletion creation
modify : :: : Ms. Waingankar Jayada
activation
deactivate
User ID Activation
Deletion : : :
Deactivation
Mumbai
Asset Allocation Service Mumbai Corporate Office

MS & VTS demo? Mumbai

Mumbai

Mumbai
Network Service Pune Pune

Pune
NIBMRequest Service
site. Cable Modify Server
laying and confguration Service
of devices Mumbai
to provide connectivity to T5, T6 , T13, Corporate
Sales office Office
& Phase-III Matrix office.?
Mumbai

Mumbai
Request Service Create Security Service Pune Pune

Pune

Mumbai

Mumbai

Mumbai
Request Account
Hyd mindspace Reset Server Service Pune Pune - Commerzo
Pune

Mumbai

Mumbai
Change Server DecommisPrinting\Scanning\Plotting Serv Hyderabad Cyberabad

Hyderabad
Change Server DecommisPrinting\Scanning\Plotting Serv Hyderabad Cyberabad

Hyderabad

Hyderabad
Backup and Restoration Servic Mumbai Corporate Office

kup need to be take and transfer to Mr.Devang Shah? Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai

Mumbai
Request Service Modify Security Service Mumbai Corporate Office

Mumbai
1
Low IT Asset 0:0:0

-42003
Low IT Asset 12/31/14 5:42 PM 29 : 47 : 16

1

1
Low Neha Mane 0:0:0

-42004

1

1
Low Sunil Kharat - FMS 12/30/14 6:54 PM 4 : 16 : 54

0

0
Low Subhash Raje 12/30/14 6:56 PM 3 : 10 : 6

0
Low Deepaklal Yadav 0:0:0

-42004
Low Sachin Joshi 12/30/14 6:22 PM 0 : 1 : 45

0
Low Khurshid A. Khan - MPM 12/30/14 6:23 PM 0 : 2 : 12

0
Low IT Asset 12/30/14 6:24 PM 0 : 2 : 41

0
Low Pamarthi Sridevi - IMIPL 12/31/14 10:41 AM 15 : 45 : 38

1
Low Sudhakar Madduluri 12/31/14 10:42 AM 15 : 46 : 49

1

0

-42005

0

0

0

0

0

0

0

0
Vinay
Shivdan
Network
Fazal
Pune
Fazal
Network
Pune
Fazal
Raj
Raj
IT Helpdesk
IT Helpdesk
IT Helpdesk
IT
IT
Nagarjuna
Shafullah
Fazal
Fazal
Fazal
Fazal
Fazal
Fazal
Fazal
Fazal
User ID operation
User
for activation : :
activation : :
User ID operation
Activation
:
User
LoginIDIDCreate
for Operation
activation
to deactivate : Mr.: Das Pintu
activation
to deactivate : : Mr. Das Pintu
User
User ID
ID operation
Activation
Deactivation :
User
LoginIDIDCreate
for Operation
activation
to deactivate
delete : : Mr.: Nirgun Mandar
Employee : Laptop
Employee Name for deletion :: :
Name for Data Backup
creation
activation
Request
User
User ID Details
Name: to
ID Activation
Employee Deactivation
Modifcation Ms.Aashima
: deactivate
:: Nayar TanejaMandar
: Mr. Nirgun Laptop data backup need
Login ID
Login ID for
to activation
deactivate
modify : : Mr. Chudasama Jaydev Sinh
Employee
User : Laptop
Name
ID Deletion
Employee Name forData
:for
to Backup
activation
deactivate
modify : : Mr. Chudasama Jaydev Sinh
Request
User
GroupID
Login ID Details
IDDeactivation
Deletion
to delete
operation ::Ms.Shilpa
:: : Chaudhari Laptop data backup need to be
Login ID
Employee to deactivate
delete
Name
Add group membership : :
for : Ms.
deletion Nayar
: Taneja Aashima
Employee Details
Name: to
User ID Modifcation Kindly
for : log the
deactivate
deletion : : call
Ms. for
Nayarpassword
Taneja reset for below DMS
Aashima
User ID Deletion
Login IDModifcation
to modify
add group: : : membership :
dmsdummy1
Login
GroupID
EmployeeNametoName
delete
modify
to add :: group
for modifymembership
: :
dmsdummy2
Employee
Group Item
IDgroupName : Desktop
operation for:deletion
modify :: :
Remove membership
Request
dmsdummy3
User
Group Details
IDIDModifcation
operation : Transfer Shilpa
: : : group membership Chaudhari desktop to Mr. Vijay Mest
Add group
Employee membership
name to remove :
?
dmsdummy4
Login ID
Add ID to
Logingroup modify
remove: group
to membership : membership :
dmsdummy5
Employee Item : Desktop
Login
GroupID nametoName
add for modify
group
to remove : membership
membership
group : :
Request
Password
Group
Login ID
ID Details
type
operation
to add to: New
groupbe : Joinee
reset : :- Sandra
Outlook
membership Snuggs
: Login?
Name
Create Group ID : to add group membership :
DOJ:-
Add
Group 2-Jan-15
group
Name membership
tomembership
add group : membership :
Remove group :
WO0000000010904 12/31/14 6:33 PM Infrastructure R New
Devicegroup
Location name
to:-relocate
Corporate for creation
Office : :
: Desktop
Remove
Employee
Delete group
Group name IDmembership
to remove group
: membership :
Destination
?
Login ID tonameFloor/Department
add group membership : Yogesh
: Tiwari, is being transferred tra
Employee
GroupLocation
name remove
for to remove
group
deletion group membership
: membership : :
From
Group Name to: Mumbai
addgroup group membership
Login
Modify ID
nameto remove
group to remove
attributes membership
group
: membership :: :
WO0000000010905 12/31/14 6:33 PM Server ID Mana From
ID Type : User
Site ID
: Corporate Office :
Remove
Group
Create namegroup IDmembership
to remove group: membership :
User
To IDGroup
operation
Location : for
Mumbai
: : Create
modifcation
Employee
Create
New Group
group
Request name ID :to
name
Details :Mr.
for remove
creation group membership
: - (10003198 :
User
To ID: Create
Site Airoli Operation Pintu
Das : - PRASHANT.SALUNKE@I
Login
New
Delete
? IDGroup
group to remove
name
ID : for group
creationmembership
: :
WO0000000010906 12/31/14 6:34 PM User Data BackuEmployee
Operation
Request : Laptop
Name
Details : for Data
Yogesh Backup
creation
Tiwari, : Ms.Manasa Joy
is being transferred transferred from
Group
Delete name
Group to
IDremove
for : Mr.Pintu group
: Das membership :
Request Details
User ID Activation :deletion
: Laptop data backup need to be take an
Create
Group
Modify Groupfor
name ID deletion
: :
Login IDgroup attributes
for activation ::
WO0000000010907 12/31/14 6:37 PM File Conversion New
Modify
Group group
Specify group name
for
destination forConversion
attributes creation
modifcation :
Employee Name for activation: :format : Other
name :
Delete
Group
Request
Version Group
nameDetails ID
for
of Doc needed ::
modifcation
Mr. Nirgun :
Mandar - (10002991 - PRASHANT.SALUN
User ID Deactivation : : Word
Group
Request
?
Request nameDetailsfor :deletion
Mr. :
Chudasama Jaydev Sinh - (10002833 - JCHUDAS
Login ID Details : null? :
to deactivate
WO0000000010908 12/31/14 6:39 PM Server ID Mana Modify
?
ID Type group
: User attributes
ID
:
Group
User name for modifcation :
User ID
ID operation
Deletion : : Activate
Request
User ID DetailsOperation
Create : Ms. Nayar : Taneja Aashima - (10002458 - ATANEJA@
?
Employee
Employee Name Name for for creation
deletion ::
User
User ID
ID Activation
Modifcation : :
Login
Login ID
ID for activation
to modify : : Mr.Sandra Snuggs
Employee
Employee Name Name for for activation
modify : : Mr.Sandra Snuggs
User
operation : :
User
LoginIDIDDeletion
to add group : membership :
Login
GroupID Nameto delete
to add : group membership :
Employee
Remove group Name for deletion: :
membership
User ID Modifcation
Employee name to remove : group membership :
Login
Login ID
ID toto modify
remove: group membership :
Employee
Group name Name for modify
to remove group : membership :
Group
Create ID operation
Group ID : :
Add
New group
group membership
name for creation : :
Delete Group ID :
Login
GroupID nameto add forgroup
deletion membership
: :
Group
Modify Name
group to add group
attributes : membership :
Remove
Group name group formembership
modifcation: :
Employee
Request Detailsname :to remove group
Ms.Manasa Joy - membership :
Front Office Executive -
Login ID to remove
Operations- Hyderabad group membership
- 14.01.2015 : need to be create?
- ID
Create Group ID :
New group name for creation :
Delete Group ID :
Modify group attributes :
Group name for modifcation :
Request Details : Mr.Sandra Snuggs - Executive-Secretary - CEO's Offi
Mumbai

Mumbai

Mumbai

Mumbai

Mumbai
Backup and Restoration Servic Mumbai Corporate Office

up need to be take and transfer to Mr.Surendra Prabhu? Mumbai

Mumbai

Mr. Vijay Mestry Mumbai

Mumbai
asset Allocation Service Mumbai Corporate Office

ransferred transferred from Chalet Hotels – Corp Office to KRCSPL – AiroliMumbai
Site with effect from 01.01.2015.

Mumbai
nsferred from Chalet Hotels – Corp Office Backup and– Restoration

to KRCSPL Servic
Airoli Site with Mumbai
effect from 01.01.2015.? Corporate Office
to be take and transfer to Mr.Prashant Salunke? Mumbai
Request Service Create Application Service Mumbai Corporate Office

Mumbai

Mumbai
0

0

0

0

0

-42005

0
Low IT Asset 0:0:0

-42005
Low IT Asset 0:0:0

-42005

-42005

-42005

-42005
Low Shailesh Salunkhe - MPM 12/31/14 6:42 PM 0:5:4

0

0
Fazal
Fazal
Fazal
Fazal
Sumeet
Tushar
Fazal
Tushar
Tushar
IT Helpdesk
Fazal
Raj
Mumbai
Fazal
Location Engineer Name Engineerwise count Location wise count Call/eng/day
Babu K - KRC 30
Bangalore 62 1.24
Sudhakaran - FMS 32
P. Arun Kumar - FMS 36
Nagarjuna K - FMS 38
Hyderabad 118 1.18
IT Hydrabad INorbit 27
Hyderabad TL - KRC 17
IT Helpdesk Pune - IMPL 10
Pratap Gaikwad - FMS 7
Pune 112 1.12
Pune TL - KRC 68
Sunil Kharat - FMS 27
Mumbai Out Loc Prathamesh Gomte - FMS 43 43 1.72
Raj Ganage - FMS 116
Shafiullah Khan - FMS 140
Shivdan Choudhary 151
BKC 30 589 4.71
Mumbai TL - KRC 22
Sumeet Bangal - FMS 31
Tushar Basutkar 129
Vinay Ghadi - FMS 69
Server 180 3.6
Fazal Shaikh - FMS 111
Network Network Admin 23 23 0.92
Airoli It airoli 38 38 1.52
Malad IT Helpdesk Malad 25 25 1
Vashi IT Helpdesk Vashi 38 38 0.92
Baroda it vadodara 10 10 0.4
BKC 62 Sameer Siddiqui - FMS 1 1 0.04
Sahar Vikas Gupta - ISPL 12 12 0.48
Helpdesk IT Helpdesk - BKC 115 115 4.6
Grand Total 1366 1366
Total working days=26

Call/Engineer/Day= (location wise count/Total no. of engineers in the location/No. of working days)
To show the actual productivity we have to also highlight all the activities which had been carried out in th
Photoshop, Adobe Professional, Visio, visual studio, Tally, Nuance pdf, Google sketch Up, Visual basics & M
Also put for MS office and AutoCAD

License upgrade \ Change (AutoCAD, Photoshop(4 users) & MS office 4 users) completed for how many us
Also mention the total count of Licensed software updated in the central tracker by whom and took how m
o. of working days)
had been carried out in the month of Nov 14.
etch Up, Visual basics & MS project physically verified for 148 users PAN India
mpleted for how many users)
by whom and took how many total hours.

Service CI Total %
Email Service 108 7
Internet Service
Security Service
84
77
6
5
Total
Network Service 32 2 Email Service
Asset Allocation Service 23 2 Application Service Server Service
Intranet Service 7 0 Printing\Scanning\Plotting Service
Infrastructure Service 2 0 Desktop Computing Service
Total
Server Service
Email Service Printing\Scanning\Plottin

g Service
tion Service Server Service
Desktop Computing
Printing\Scanning\Plotting Service Service
Computing Service
Application Service
Email Service
Category December November
Asset Allocation Service 23 31
Email Service 108 125
Infrastructure Service 2
Internet Service 84 86
Intranet Service 7
Network Service 32 33
Security Service 77 100

Dec Total Call Report-1

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Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14

Incident 988 913 840 855 956 926 962 925

Incident 55 48 806 62 971 81 69 853 59

Work Order 12 58 380 48 498 15 67 423 40

Grand Total 67 106 1186 110 1469 96 136 1276 99

1062 47 56 697 29 829 80 95 789 59

545 20 63 326 39 448 5 129 457 43

1607 67 119 1023 68 1277 85 224 1246 102

1269 91 164 881 142 1278 91 164 881 142

1323 94 171 920 147 1332 94 171 920 147

1023 62 112 714 37 925 68 37 762 95

634 5 62 451 30 548 5 43 432 61

1657 67 174 1165 67 1473 73 80 1194 156

1278 90 166 875 142 1273 92 164 872 141

1332 93 174 914 147 1328 95 172 910 146

962 46 52 780 49 927 43 79 797 37

541 5 35 415 44 499 10 48 438 40

1503 51 87 1195 93 1426 53 127 1235 77

1269 93 166 871 140 1270 93 168 863 142

1323 96 174 908 145 1323 96 176 900 147

Incident 55 48 806 62 971 81 69 853

Work Order 12 58 380 48 498 15 67 423

Grand Total 67 106 1186 110 1469 96 136 1276

40 545 20 63 326 39 448 5 129

99 1607 67 119 1023 68 1277 85 224

457 43 634 5 62 451 30 548 5

1246 102 1657 67 174 1165 67 1473 73

June May April

780 49 927 43 79 797 37 956 33

415 44 499 10 48 438 40 536 3

1195 93 1426 53 127 1235 77 1492 36

43 432 61 5 35 415 44 499 10

80 1194 156 51 87 1195 93 1426 53

April March Febr

66 675 33 29 79 686 47 841 57

28 421 34 6 44 390 55 495 11

94 1096 67 35 123 1076 102 1336 68

Hyd Mum Pune Bang Hyd Mum Pune

127 1235 77 36 94 1096 67

76 732 46 911 72 76 785 48 981

55 394 70 530 11 69 451 65 596

131 1126 116 1441 83 145 1236 113 1577

35 123 1076 102 68 131 1126 116 83 145

45 58 698 87 888 49 44 656 68 817

6 52 341 44 443 2 35 266 44 347

51 110 1039 131 1331 51 79 922 112 1164

785 48 45 58 698 87 49 44 656 68

52 52 545 78 727 60 38 587 65 750

29 20 461 51 561 36 25 484 74 619

81 72 1006 129 1288 96 63 1071 139 1369

Bang Hyd Mum Pune Bang Hyd Mum Pune

81 72 1006 129 96 63 1071 139

Dec Oct Nov

Sr.No Location / Link name Down dates Downtime ( in min)

Total Downtime in minutes 24505

Request Details : Outlook Not working, iconnect not working

Request Details : PC is not getting started-shaf

Request Details : PC is not getting started-shaf

Request Details : win zip fle not opening/inbox full

Request Details : Moniter is not working-raj

Request Details : Unable to open IConnect- Web Dynpro error

Request Details : Mouse is not working

Request Details : need to confgure mail for exchange in Mobile