Quality Management in Projects
Quality Management in Projects
www.mce-ama.com/2235
level days
• Middle managers
• Upper-mid managers 3
Workshop overview
Starting with basic quality standards, tools and
templates, this fast-moving 3-day workshop will
provide you a solid foundation in practices that
contribute to a high level of quality in projects. The
workshop will enable you to better plan and review
processes, apply professional standards, fine-tune
project documentation and analyze / resolve quality
issues.
As a result, you will be better able to work with and
apply the Quality Management Knowledge area
within project management and develop and
implement a quality management plan.
What business issues are addressed in this
workshop?
Delivering quality and value through projects is an
often over-looked aspect of project management.
But using an accepted set of standards and a
systematic approach to quality is key to ensuring
successful project outcomes. As a manager of
projects, or of a team of project managers, where do
you begin to build quality into your projects?
Who is this workshop for?
Middle to Senior Managements responsible for
major projects in the organization.
Workshop levels
Middle managers (M)
Managers who contribute to the formulation of
corporate strategy and are responsible for its
implementation within their departments/units
(typically with 4 to 7 years of experience in this role
1
or equivalent).
Upper-mid managers (U)
Senior executives who are responsible for, or
participate in, the formulation of corporate strategy
and who lead strategy execution (typically with
more than 8 years of experience in this role or
equivalent).
What will you be able to "take-away" from the
workshop?
Following your participation in this workshop, you
will be better able to:
• Work with and apply the Quality Management
Knowledge area within project management
• Develop and implement a quality management
plan
• Clearly identify and assign quality management
roles and responsibilities
• Identify and manage quality control activities for
your portfolio of projects
• Select and use quality management tools
What topics and areas are covered during the
workshop?
The workshop is structured in seven modules:
Module 1: Quality Management (QM) Overview
The first module positions quality management
within the context of enterprise project
management. QM is one of nine project
management knowledge areas that require project
management attention throughout the entire
project life cycle.
Workshop areas:
 Quality Management in Projects
• Added Value of QM
• Positioning of QM within project framework
• QM and the Project Life Cycle
• Processes for initiating, planning, executing,
controlling and closing QM
Module 2: Quality Standards, Tools and Templates
Quality standards identify what will be done from
the beginning to the end of the project to ensure
that all of the original deliverables are produced, the
stakeholder requirements are met, and the project
resources are well-managed. As a consequence, the
end result of the project meets all expectations. ISO
10006:2003 gives guidance on the application of
quality management in projects. It is applicable to
projects of varying complexity, small or large, of
short or long duration, in different environments,
and irrespective of the kind of product or process
involved. Projects that follow this guideline have a
higher likelihood of success because they will have
quality standards established and followed.
Workshop areas:
• Project Quality Standards
• ISO 10006:2003
• Quality Procedures
• Quality Policies
• Quality Metrics
• Quality Management: Tools and Templates
Module 3: Deliverable Quality Control Review
Process
The purpose of the quality management review
process is to ensure that project standards which
have been agreed to at the onset of the project are
adhered to. A review should be conducted after each
phase to verify that major milestones have been
completed. The deliverable quality control review
will not only evaluate the quality of the deliverable
content but also conduct a "compliance" audit.
Compliance is measured by adherence to the
standards documented in the Quality Management
2
Plan.
Workshop areas:
• Review steps
• QC Control Forms and Checklists
• Process mapping
• QC Review Report
• Quality Assurance
• Deliverable Review and Acceptance Process
Module 4: Planning QM Activities
The Project Manager is responsible for scheduling
all Quality Management Reviews. The schedule
should be maintained in the Quality Management
Plan and updated accordingly. The Quality
Management Team’s primary role is to provide an
impartial review of the project, determine the
extent of progress, measure the adherence to
procedures, and verify that the obtained results
have been conform to defined acceptance criteria
and quality standards stated in the Quality
Management Plan.
Workshop areas:
• Project preparation QM activities
• Quality Management Roles and Responsibilities
• Project Sponsor
• Business Owner
• Project Team Leads and Team Members
• Quality Advisor
• Quality Reviewer
Module 5: Project Documentation Management
Projects generate masses of documentation. Worse
still, each project usually makes up its own directory
structure to store project documents as it goes
along. There is no consistent layout for directories
and subdirectories. Time spent tracking down
project documents can be significant and it gets
even worse when the documentation turns out to
be an early version. You need a document
management system.
 Quality Management in Projects

• Issue monitoring and tracking

Workshop areas:
• Documentation Management System
• Documentation repositories
• Naming conventions Workshop info
• Configuration management
Open enrolment
Registration fee: EUR 3.950,00 (excl. VAT)
Module 6: The Quality Management Plan Days: 3
A Quality Management Plan specifies standards and Level: Middle managers/Upper-mid managers
procedures that govern each phase of a particular
project, when they will be used, the means to verify Date Location
25 October 2010 - 27 October Brussels
correct use, and the people responsible for using and 2010 (English)
monitoring them. The Quality Management Plan 18 April 2011 - 20 April 2011 Brussels
provides guidelines and procedures to ensure the (English)
project meets user requirements while conforming 28 November 2011 - 30 Brussels
November 2011 (English)
to organization standards. It outlines the quality
assurance review function and criteria for
conformance.

Workshop areas:
• Quality Management Plan template
• Quality Management Plan development process
• Quality Management Plan implementation

Module 7: Dealing with Quality Issues

The quality issue management process is intended
to facilitate the resolution and communication of
quality issues to all appropriate parties. It ensures
that all quality issues are quickly raised and
addressed in order to minimize the impact to the
project. Any problem that impedes the progress
and/or quality of the project should be regarded as
an issue and must be processed by the issue
management procedure. Options for resolution
must always be considered and documented before
escalation.

Workshop areas:
• Issue communication
• Issue categorization, prioritization and logging
• Issue management procedures
• Issue escalation and resolution

3
 Quality Management in Projects
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You can also register online on: www.mce-ama.com/2235
Yes, I wish to attend 'Quality Management in Projects'
Registration fee (excluding VAT): EUR 3.950,00
25 October 2010 - 27 October 2010 (Brussels (English))
18 April 2011 - 20 April 2011 (Brussels (English))
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