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End User Guide: Ping Identity

Content

Pairing your device – Installing the


1
Ping app on your phone

Pairing your device – Without


2 installing the Ping app on your
phone

Illustration – How to authenticate


3
with Ping

4 Unpairing your device

5 Automatic unpairing your device

Illustration – How do I use Ping with


6
my ADM Account?

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Pairing your device – Installing the Ping app on your phone
Important:

You can install the app on personal/ corporate or BYOD device

You need to connect to external network (internet) and disconnect from SE network or VPN. If you are connected to SE
Network or VPN, authentication will be as is today

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Step 1:
Install the “PingID” application from the SE App Store /
Step 3: Option 4 a- QR code:
• Once the below screen appears, click on ‘I already installed • Open the PingID application on your Smartphone.
Google Play Store / iOS App Store.
PingID app’. • Scan the QR code w ith your Smartphone camera
Note: Grant the necessary permissions required for the • After successful scanning, you w ill see the below screen:
enrolment process.
If you don’t w ant to / can’t install the app, click here

• Enter a Nickname (no specific SE policy constraints).


• Tap on ‘Done’
Step 2:
Access any Ping enabled Schneider application (e.g.
Spice Portal, Yammer etc.) from your personal /
corporate mobile device or PC. Step 4: Option 4 b- Pairing Key:
Once you click, the below screen will appear. You have tw o • Open the PingID application on your Smartphone
You may also connect directly to the url http://ping- options for pairing: • Tap on “Enter pairing key manually”
id.schneider-electric.com A. QR code
B. Pairing Key
You are redirected to the Ping form. Provide your
Windows credentials and click on ‘Sign On’ to
proceed.
• Enter the key and tap on connect your device
Username: SESAXXXXXX • Enter your nickname (no specific SE policy constraints)
Password: ****** (Windows password) in the below screen and select ‘Done’

1
2
Step 5: Step 7: • Fingerprint authentication can be performed instead
After you have successfully installed the app on your • Enable sw ipe option of sw ipe (fingerprint-compliant devices only)
phone, you can configure the Sw ipe functionality.

Note: If your devic e supports fingerprint, this will be


automatically configured for PingID.

• For setting up Swipe, go to Ping pp on your phone


and tap on ‘Settings’.

Note:
• Once you have paired your Smartphone, the
application you w ant to access requests you to • Once you are successfully authenticated, you w ill
“swipe”. see the below screen
Sw ipe = put your finger on the red ID button and
Step 6: move it upw ards
• Tap on ‘Sw ipe settings’

Note:
• You only need to pair your smartphone once.
• Sw iping / fingerprint authentication, however, will be
required each time you w ant to access an application from
outside the Schneider netw ork.
Pairing your device – Without installing the Ping app on your
phone

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Step 1: Step 3: Step 5:
Access any Ping enabled Schneider application (e.g. • Once the below screen appears, click ‘Receive passcodes • Enter the one-time passw ord received via text and click on
Spice Portal, Yammer etc.) from your personal / via SMS’ and enter your phone number ‘Verify’.
corporate mobile device or PC. • Note: Only provide a dedicated phone number. Do not
provide shared phone number.
Or connect directly to the url http://ping-id.schneider-
electric.com

You are redirected to the Ping form. Provide your


Windows credentials and click on ‘Sign On’ to
proceed.

Username: SESAXXXXXX
Password: ****** (Windows password)

Step 4: • You are now authenticated.


Step 2: • You w ill receive the passcode as a text message on
• Once the below screen appears, click on ‘I w ant to your phone.
use a different authentication method’.

123456
Illustration:
How to Unlock your PC via Self Service

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Choose new password
Final steps

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PC Account unlock
In case your mobile is not paired yet

Forgot Password

At this point, if your mobile device has not been previously paired, This account is not
enrolled for self-service
you will receive the opposite error message. password reset

You need to pair your mobile device first.

To do so, please refer to the pairing section of the Ping user guide
available on Box: https://schneider-electric.box.com/v/PingEndUserGuide

What if I haven’t previously paired my phone and my account is locked?


• You will need to contact the Service Desk who will manually unlock your
account.

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Illustration:
How to Reset your PC Password via Self Service

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Self Service PC Password Reset
Request authentication via PingID

1
1. Go to http://passwordreset.schneider-electric.com Note !!!
> via smartphone or computer This process requires your smartphone
to be set up for PingId.
2
2. Provide your SESA ID in USERNAME field, click ‘Send Request’.
If you receive the following error message, you will
not be able to proceed. Please contact 2929IT.

Instructions to get PingID set up on your smartphone:


https://schneider-electric.box.com/v/PingId-SetupGuide
* you will need your SESA ID password for these instructions

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Notes:
Confirm authentication If you own an Android phone,
the Touch-ID button might be at
PingId confirms who you are the back of your phone.

3 4 5

• The w ebsite will send an authentication request to Authenticate w ith Touch-IDby You are authenticated.
PingID on your smartphone. touching Home button
• Press the PingID SSO notification requesting (or Sw ipe) Return to the password reset screen to
authentication continue the process.
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Choose new password
Final steps

6 7 Appendix
> This service extends the Ping Federate
environment, enabling users to reest their
password and recover their account in the
event of a forgotten password.

> The process requires PingID to be


previously setup on user’s smartphone to
enable authentication via either:
> PingID (fingerprint Touch-ID or swipe)
You’re ready to go! > One-time passcode (OTP) via SMS
https://schneider-electric.box.com/v/PingId-SetupGuide

> If you have issues with initial setup or with


your password reset, please contact 2929IT
Support.

Choose a new password and click


‘Reset’ button.
You w ill need to adhere to passw ord
rules.

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Illustration:
How to authenticate to Outlook with PingID

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Step 1: Step 2: Step 3:
• Navigate to the Outlook Web App by clicking here. You
• Provide the Multi-Factor Authentication via sw ipe 1 / • You will now be redirected to the Outlook Web
w ill be redirected to the Ping form. Provide your Window s
fingerprint 2 or SMS 3 .The screen 4 appears on your Client.
credentials in the below format and Click on ‘Sign on’ to
mobile & PC device to confirm the successful
proceed.
authentication.
W Username: SESAXXXXXX
Password: ****** (Windows password) 1 2
E 4
B

A
P
P 3

Step 1: Step 2: Step 3:


• Open the Outlook desktop app. A pop up of the Ping • Provide the Multi-Factor Authentication via sw ipe 1 / • You will now be redirected to the Outlook Desktop
D form w ill appear on your screen. Provide your Window s fingerprint 2 or SMS 3 .The screen 4 appears on your App.
E credentials in the below format and Click on ‘Sign on’ to mobile & PC device to confirm the successful
proceed. authentication.
S Username: SESAXXXXXX
K Password: ****** (Windows password) 1 2
4
T
O
P

A 3

P
P
Unpairing your device

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Step 1: . Step 3: Step 5:
If you don’t have the PingID app, raise a 2929 • Tap on ‘Unpair device’. • Tap on ‘Unpair’ to confirm your request
request.

If you have the Ping ID app on your phone, open the


app.

Step 2: .
Tap on Settings

Step 4:
• Tap on Unpair
Automatic Device Unpairing
If you need to unpair your device in case of Stolen device, Replaced device, Formatted device you can use the easy way to
automatically unpair your device through 2929IT

• Connect to 2929IT to be able to open a ticket • Enter a business justification (e.g. lost phone, unpair…)
https://2929it.Schneider-electric.com
• Hit on ‘Subm it’
• Search for option ‘PingID Mobile Pairing-Unpair Device’ and Hit on ‘Need to Request’
• After 30 seconds your device will be automatically
unpaired!

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Illustration
How do I use Ping with my ADM Account?

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Focus on ADM Accounts Reminder: What is an ADM Account?
An ADM account is a personal AD account
How do I use Ping with my ADM Account? with high privileges that allows
administrative operations.

 How do I pair my ADM Account?


An ADM account has to be paired the same way as a SESA account. Please refer to slides 4 and 5 to see
the detailed pairing procedure.
Note: It is possible to have both a SESA and an ADM account paired via the same phone.

 How do I unpair my ADM account?


However, it is not possible to unpair your ADM account via the automatic device unpairing tool in
2929IT (detailed on slide 17). In that case, the user needs to call Service Desk.
 How do I reset my ADM account password?
Resetting an ADM account password works the same as resetting a SESA account password, using the Self
Service PC Password Reset tool: http://passwordreset.schneider-electric.com (please refer to slide 9 to see
the detailed procedure).

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Important links
• What is Ping? Click here, to know more
• Have a question? Click here to read the FAQs
• User guide for each O365 application
• Follow our Yammer pages:
• Workspace Of The Future – Unified Communication
• Identity & Access Management

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