BSBIND201 Work Effectively in A Business Environment PDF

Assessment Cover Sheet
Student name: Student ID:
Unit code & name: BSBIND201 Work effectively in a business environment
Qualification: BSB20115 – Certificate II in Business
Trainer name:
Date Due: 12.01.2019
Date submitted :
st Assessor signature Date:
1 Attempt Result
Competent Not Yet Competent
(For the assessor)
2nd Attempt Result Assessor signature Date:

(For the assessor)
3rd Attempt Result Assessor signature Date:

(For the assessor)
Comments
(must be included if
result is Not
Satisfactory)
Declaration:
 I hereby declare that no part of this assignment or product has been copied from any other student’s work or from
any other source except where due acknowledgement is made in the assignment.
 No part of the assignment/product has been written / produced for me by any other person except where
collaboration has been authorised by the trainer/assessor concerned
 I am aware that this work may be reproduced and submitted to plagiarism detection software programs
etc. for the purpose of detecting possible plagiarism (which may retain a copy on its database for
future plagiarism checking)
 I have read and I clearly understand GBC assessment, course progress and intervention policies.
Student signature: ______________________________________
Note: The assessor may not mark this assignment if the above declaration is not ticked and signed
Page |1
Assessment instructions
Overview
Assessment methods can be:
 Written tests
 Direct observation
 Product-based methods e.g. reports, role plays, work samples
 Questioning/ Interview
 Workplace simulation
All assessment tasks should be completed in the class room, unless approved by the assessor. Prior to commencing the
assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the
assessment tasks. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you
understand and adhere to the terms and conditions, and address fully each assessment task. Your trainer/assessor will
remain available to support you throughout the assessment process.
Written Assessments
Written assessment tasks are used to measure your understanding and underpinning knowledge of the overall unit of
competency. While undertaking any written assessment tasks, please ensure that you type the following criteria in the
space provide in the columns:
 Address each question including any sub-points as per the instructions provided with each question in the
column
 Demonstrate that you have researched the topic thoroughly
 Cover the topic in a logical, structured manner
 Your assessment tasks are well presented, well referenced
Please note:
All the written assessments are closed book
 When you have completed a written task you should print the assessment guide and submit it to your assessor
 No hand written or supplementary work will be accepted without the permission of the assessor.
Assessment Results
The result of each task will be either ‘satisfactory’ or ‘not satisfactory’. If unsatisfactory, you will be given the
opportunity for reassessment. Unsatisfactory written assessments will be returned to you for resubmission.
Competency outcome
Once you have satisfactorily completed all the tasks for this unit you will be awarded “Competent” (C) or “Not yet
Competent” (NYC) for the relevant unit of competency.
Additional evidence
If GBC, at its sole discretion, determine that it require additional or alternative information/evidence in order to determine
competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. GBC retain
this right at any time, including after submission of your assessments.
Assessment appeals process

If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment
and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue
with your trainer/assessor. If you would like to proceed further with the request after discussions with your
trainer/assessor, you need to lodge your appeal, in writing, outlining the reason(s) for the appeal.
Special needs
Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible.
This will enable the trainer/assessor to address the identified needs immediately. If you feel you are not yet ready to be
assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to
formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.
Gateway Business College

| BSBIND201 Work effectively in a business environment | V8 | Nov 2018 Page 1 of 18
Page |2
Table of Contents
Assessment Schedule ................................................................................................................... 3
Activity 1A ....................................................................................................................................... 4
Activity 1B ....................................................................................................................................... 5
Activity 1C ....................................................................................................................................... 6
Activity 1D ....................................................................................................................................... 7
Activity 1E........................................................................................................................................ 8
Activity 1F........................................................................................................................................ 9
Activity 2A ..................................................................................................................................... 10
Activity 2B ..................................................................................................................................... 11
Activity 2C ..................................................................................................................................... 12
Activity 2D ..................................................................................................................................... 13
Activity 2E...................................................................................................................................... 14
Activity 3A ..................................................................................................................................... 15
Activity 3B ..................................................................................................................................... 16
Activity 3C ..................................................................................................................................... 17
Skills and Knowledge Activity (Interview) ..................................................................................... 18

Page |3
Assessment Schedule
Week 1 Activity 1
24.12.18 – 30.12.18
Week 2 Activity 2
31.12.18 – 06.01.19
Week 3 Activity 3 & Interview

07.01.19 – 13.01.19

Page |4
Activity 1A
Estimated Time 15 Minutes
Objective To provide you with an opportunity to identify and read organisation's
requirements and responsibilities and seek advice from appropriate persons,
where necessary.
Write your Define organisational requirements? Minimum 20 words
answer for
each question
in the space
provided.
In relation to your organisation, give a brief example of the following:
Access and Equity Policy
Anti-discrimination policy
Ethical standards
OHS policy
If seeking advice is necessary, who are the appropriate people you should go to
within your organisation?

Page |5
Activity 1B
Objective To provide you with an opportunity to develop and utilise a current working
knowledge and understanding of employee and employer rights and
responsibilities.
Write your Outline what rights you have as an employee.
answer for
each question
in at least 20
words in the
space provided.
What responsibilities do employees have?
Give examples of the rights of an employer.
What responsibilities do employers have?

Page |6
Activity 1C
Objective To provide you with an opportunity to comply with relevant duty of care, legal
responsibilities and organisational goals and objectives.
Write your What is duty of care?
answer for
each question
in at least 20
words in the
space provided.
Give a legal responsibility that is relevant to your organisation. How do you

comply with this?
What are organisational goals and objectives?
How might the goals and objectives of an organisation be implied?

Page |7
Activity 1D
Objective To provide you with an opportunity to identify roles and responsibilities of
colleagues and immediate supervisors.
Write your What is an organisational structure?
answer for
each question
in at least 15
words in the
space provided.
Identify the roles and responsibilities of your colleagues.
Give examples of the roles and responsibilities your immediate supervisor may
have.

Page |8
Activity 1E
Objective To provide you with an opportunity to identify standards and values considered
detrimental to the organisation and communicate this through appropriate
channels.
Write your What are the standards and values of your organisation?
answer for
each question
in at least 20
words in the
space provided.
What could non-compliance of these standards and values lead to?
How are these communicated within your organisation?

Page |9
Activity 1F
Objective To provide you with an opportunity to identify, recognise and follow behaviour
contributing to a safe work environment.
Write your Give examples of behaviour that contributes to a safe work environment.
answer for
each question
in at least 20
words in the
space provided.
What may this behaviour be influenced by?
Give a specific example of a time when you displayed a behaviour that

contributed to your organisation’s safe work environment.

P a g e | 10
Activity 2A
Objective To provide you with an opportunity to display courteous and helpful manners at
all times.
Write your Why is teamwork important?
answer for
each question
in at least 20
words in the
space provided.
How can teams ensure they are working effectively?
Why should you display courteous and helpful manners when working as part of
a team?
Give examples of courteous and helpful manners.

P a g e | 11
Activity 2B
Objective To provide you with an opportunity to complete allocated tasks.
Write your When completing tasks, what are the basic things that you should do?
answer for
each question
in at least 25
words in the
space provided.
What should you remember to maintain when completing tasks?
Give an example of a task you have recently completed within your organisation
as part of a team. Describe how you did this.

P a g e | 12
Activity 2C
Objective To provide you with an opportunity to seek assistance when difficulties arise.
Write your What difficulties may arise within teamwork? How can you seek assistance
answer for when these difficulties arise?
each question
in at least 20
words in the
space provided.
Give an example of a difficulty that has occurred within teamwork in your

organisation. Explain how you did, or could, seek assistance to overcome this.

P a g e | 13
Activity 2D
Objective To provide you with an opportunity to use questioning techniques to clarify
instructions or responsibilities.
Write your Why is important to clarify instructions and responsibilities within teamwork?
answer for
each question
in at least 20
words in the
space provided.
By asking questions, what can be achieved?
Give examples of the types of questions that can be used.

P a g e | 14
Activity 2E
Objective To provide you with an opportunity to identify and display a non-discriminatory
attitude in all engagements with staff, management or clients.
Write your What is discrimination? Give examples of the things that people may
answer for discriminate against?
each question
in at least 20
words in the
space provided.
What is direct discrimination?
What is indirect discrimination?
Give an example of how you display a non-discriminatory attitude.

P a g e | 15
Activity 3A
Objective To provide you with an opportunity to identify work and personal priorities and
achieve a work/life balance.
Write your What are work and personal priorities?
answer for
each question
in at least 25
words in the
space provided.
What can you do to help to balance your priorities?
What is burnout?

P a g e | 16
Activity 3B
Objective To provide you with an opportunity to apply time management strategies to
work duties.
Write your Why is time management important?
answer for
each question
in at least 15
words in the
space provided.
What will the appropriate time management strategy depend on?
Outline ways in which you use time management strategies within your work.

P a g e | 17
Activity 3C
Objective To provide you with an opportunity to observe appropriate dress and behaviour
as required by job role.
Write your What must an employer ensure when creating a dress code?
answer for
each question
in at least 10
words in the
space provided.
Give examples of appropriate dress for the workplace.
Within your organisation, what is considered the appropriate way to dress?
Give examples of appropriate behaviour.
Give examples of inappropriate behaviour.

P a g e | 18
Skills and Knowledge Activity (Interview)

Objective To provide you with an opportunity to demonstrate your knowledge of the
foundation skills, knowledge evidence and performance evidence.
Interview Answer each question in as much detail as possible, considering your
organisational requirements for each one.
You need to
prepare for an
1. Outline the requirements of your organisation that you must work
interview with within. In what documents can these be found?
your assessor
on the Satisfactory Unsatisfactory
questions
written. Your 2. Give examples of the legislation that is followed within your
assessor will organisation.
allocate the
Satisfactory Unsatisfactory
time for the
interview once 3. What are the terms and conditions of your employment?
you finish your
assessment and Satisfactory Unsatisfactory
ready for the
task, during the 4. Get into teams of 5 or 6 people. Your instructor will set you a task to
interview you complete as a team. You should demonstrate that you can work in a
team.
may be asked
to perform
certain tasks as
well. 5. After completing your team task, complete any relevant documentation.
6. Demonstrate how you can work in a team.
 How you display courteous and helpful manners.

 How you complete allocated tasks.
 The ways in which you seek assistance when difficulties arise.
 How you use questioning techniques to clarify instructions or
responsibilities.
 How you display a non-discriminatory attitude.
Assessor Signature & Date ____________________________________________
___________________________________________________________________


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Assessment Cover Sheet

Student name: Student ID:

Unit code & name: BSBIND201 Work effectively in a business environment

Qualification: BSB20115 – Certificate II in Business

Date Due: 12.01.2019

2nd Attempt Result Assessor signature Date:

3rd Attempt Result Assessor signature Date:

Student signature: ______________________________________

All the written assessments are closed book

Assessment appeals process

Gateway Business College

Gateway Business College

Week 3 Activity 3 & Interview

Gateway Business College

In relation to your organisation, give a brief example of the following:

Access and Equity Policy

Gateway Business College

What responsibilities do employees have?

Give examples of the rights of an employer.

What responsibilities do employers have?

Gateway Business College

Give a legal responsibility that is relevant to your organisation. How do you

What are organisational goals and objectives?

How might the goals and objectives of an organisation be implied?

Gateway Business College

Identify the roles and responsibilities of your colleagues.

Gateway Business College

What could non-compliance of these standards and values lead to?

How are these communicated within your organisation?

Gateway Business College

What may this behaviour be influenced by?

Give a specific example of a time when you displayed a behaviour that

Gateway Business College

How can teams ensure they are working effectively?

Give examples of courteous and helpful manners.

Gateway Business College

What should you remember to maintain when completing tasks?

Gateway Business College

Give an example of a difficulty that has occurred within teamwork in your

Gateway Business College

By asking questions, what can be achieved?

Give examples of the types of questions that can be used.

Gateway Business College

What is direct discrimination?

What is indirect discrimination?

Give an example of how you display a non-discriminatory attitude.

Gateway Business College

What can you do to help to balance your priorities?

Gateway Business College

What will the appropriate time management strategy depend on?

Gateway Business College

Give examples of appropriate dress for the workplace.

Within your organisation, what is considered the appropriate way to dress?

Give examples of appropriate behaviour.

Give examples of inappropriate behaviour.

Gateway Business College

Skills and Knowledge Activity (Interview)

6. Demonstrate how you can work in a team.

 How you display courteous and helpful manners.

Assessor Signature & Date ____________________________________________

Gateway Business College

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