Uju Gift JOHN

No. 11 Adeniyi Street, Olodi Apapa, Lagos :: ujugift.john@gmail.com:: +2349030025987

SUMMARY
A tenacious and engaging fresh computer science graduate with customer service work experience in logistics and FMCG
industry. Skilled in customer interaction, user support and achieved result in increased sales through critical analysis of
existing process, creative solutions and effective change implementation of customer feedback. A seIf-starter with
analytical skills, seeking to apply problem solving and communication skills to the Sales Intern position.

COMPETENCIES & SKILLS

• Proficient in Microsoft office suite (Word, Excel and PowerPoint) and social media branding
• Excellent data analysis, presentation and report writing skills
• Strong leadership and interpersonal skills.
• Solid communication and negotiation skills.
• Adept at complaint resolution.
• Customer oriented and result focused

WORK EXPERIENCE
Office Assistant & Customer Service Nov.2017 - Present
Globago Maritime Logistics :: 10 Calcutta crescent Apapa, Lagos
• Maintain trusting relationships with suppliers, customers and colleagues
• Create and update records ensuring accuracy and validity of information
• Quick resolution of customer complaint by implementing corrective action
• Perform a variety of administrative and technical duties to support logistics operation
• Efficiently handle transactions of over N3,000,000.00 (three million naira) on behalf of customers and the company

Customer Sales Representative May 2017 - Nov. 2017

LG (Fouani Nigeria) :: 11/13, Warehouse Road, Apapa, Lagos.
• Identified and assessed customers’ needs to achieve satisfaction.
• Built sustainable relationships and trust with customer accounts through open and interactive communication.
• Analyzed customer complaints and provided appropriate solutions and alternatives within short time limit.
• Handled goods efficiently and improved sales quota by utilizing connections outside Lagos State.
• Maintained records of customer interactions for future references, processed customer accounts and documented
reports.

Undergraduate Intern Oct. 2015 - Feb. 2016

LM Ericsson Nigeria :: 1392 Tiamiyu Savage St, Victoria Island, Lagos
• Performed IP subnetting and basic computer networking
• Gained experience of user support through office support training
• Researched and delivered presentation on IP networking, customer experience and 700 MHz spectrum
EDUCATION & CERTIFICATES
• Ebonyi State University. Abakaliki BSc, Computer Science (CGPA: 4.2/5) 2016
• National Youth Service Corp Completion of service certificate 2018

REFERENCE
Available on request.