The Quality Assurance System describes the methodology and procedures by which the
consulting firm ensures consultant produced design products are verified, independently checked
and reviewed. Actions are taken to modify the elements in the process as necessary to better
conform to firm’s mission and goals. The Quality Assurance System will document the checking
and review process and produce an authentic record to show that the Consultant’s Quality
Assurance Plan was adhered to during the undertaking. DOCS equally has a strong commitment
to pursuing quality in its own services.
b. Records/Documentation
DOCS documents each element of its system of quality control. The extent of the
documentation is dependent on the size, structure, and nature of the firm’s practice. The
firm uses QA checklists for its policies and procedures for simple projects and practice
manuals for extensive projects. DOCS documentation also ensures the firms’ policies and
processes are visible and accessible to staff, providing guidance and instilling discipline
in organizational practices.
DOCS formalizes its quality control policies and procedures as well as ensuring
ongoing development and maintenance. DOCS describes the policies and procedures
comprising the quality control system. The firm determines the procedures and level of
documentation required to ensure that the quality control system is effective.
DOCS retains its documentation for a period of time sufficient to permit those
performing monitoring procedures to evaluate the firm’s compliance with its system of
quality control.
c. Quality Assurance Review
A review of the suitability and effectiveness of the Quality System takes place
where actions are recorded to develop DOCS's management and QA systems. The
Quality Assurance Team will: