Group 8 Parallel D :

 Sangkaeng, Gloryo
 Sibilang, Gabriel
 Sibuea, Valen
 Sirappa, Yanty Grace
 Sumarauw, Christovel

1. Ringkaskan Quality Awards

a. The Baldrige Award
Baldrige Award named after the late Malcolm Baldrige is administered by the
National Institute of Standards and Technology. Baldrige Award annual award
given by the U.S. government to recognize quality achievements of U.S
companies with purpose of the award competition is to stimulate efforts to
improve quality, to recognize quality achievements, and to publicize
successful programs. First presented in 1988. Applicants are evaluated in
seven main areas: leadership, information and analyze, strategic planning,
human resource management, customer and market focus, process
management, and business results. Benefits of the Baldrige competition
include the following:
 Winners achieve financial success
 Winners share their knowledge
 The process motivates employees
 The process provides a well-designed quality system
 The process requires obtaining data
 The process provides feedback

b. The European Quality Award

The European Quality Award sits at the top of regional and nasional quality
awards, the award is Europe’s most prestigious award for organizational
excellence.

c. The Deming Prize

The Deming Prize is Japan’s highly coveted award recognizing successful
quality efforts. It is given annually to any company that meets the award’s
standard. The major focus of the judging is on statistical quality control,
making it much narrower in scope. Their quality improvement programs also
reflect the involvement of senior management and employees, customer
satisfaction and training.

2. Sebutkan Quality Certification dan cara mendapatkan itu.

ISO 9000, 14000, and 24700
 International Organization for Standardization (ISO) - worldwide standards
for the improvement of quality, productivity, and productivity, and
operating efficiency through standard and guidelines.
  ISO 9000 pertains to quality management. It concerns what an organization
does to ensure that its products or services conform to its customers’
requirements
 ISO 14000 concerns what an organization does to minimize harmful effects
to the environment caused by its operations.
 ISO 24700 pertains to the quality and performance of office equipment that
contains reused components.

Certifying companies must go through a process that involves

documenting quality procedures and on-site assessment. The process often
takes 12 to 18 months. With certification comes registration in an ISO
directory that companies seeking suppliers can refer to for a list of certified
companies. A key requirement for registration is that a company review,
refine, and map functions such as process control, inspection, purchasing,
training, packaging, and delivery.

3. Pengertian TQM (Total Quality Management), hal-hal apa yang di butuhkan &
kendala yang diterapkan TQM.

 Total Quality Management (TQM) A philosophy that involves everyone in an

organization in a continual effort to improve quality and achieve customer
satisfaction.

 Elements of TQM are important:

1. Continuous improvement
2. Competitive benchmarking
3. Employee empowerment
4. Team approach
5. Decisions based on facts rather than opinions
6. Knowledge of tools
7. Supplier quality
8. Champion
9. Quality at the source
10. Suppliers

 Obstacles to Implementing TQM:

1. Lack of a companywide definition of quality
2. Lack of a strategic plan for change
3. Lack of a customer focus
4. Poor intraorganizational communication
5. Lack of employee empowerment
6. View of quality as a “quick fix”
7. Emphasis on short-term financial results
8. Inordinate presence of internal politics and “turf” issues
9. Lack of strong motivation
10. Lack of time to devote to quality initiatives
11. Lack of leadership