au
Page 1
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Table of Contents
Table of Contents 2
Assessment Information 3
Assessment Instructions 5
Student Assessment Agreement 6
Assessment Task 1 Cover Sheet 7
Assessment Task 1: Written Questions 8
Assessment Task 1 Instructions 10
Assessment Task 1 Checklist 11
Assessment Task 2 Cover Sheet 12
Assessment Task 2: Risk management project 13
Assessment Task 2 Instructions 14
Assessment Task 2 Checklist 18
Assessment Task 3 Cover Sheet 20
Assessment Task 3: Risk implementation project 21
Assessment Task 3 Instructions 22
Assessment Task 3 Checklist 25
Assessment Task 4 Cover Sheet 26
Assessment Task 4: Risk management process evaluation report 27
Assessment Task 4 Instructions 28
Page 2
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Assessment Information
The assessment tasks for BSBRSK501 Manage riskare included in this Student Assessment Tasks booklet
and outlined in the assessment plan below.
To be assessed as competent for this unit, the student must complete all of the assessment tasks
satisfactorily.
Assessment Plan
Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.
When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement.Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your Alpha
Institute assessment appeals process.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.
Page 3
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Additional Resources
The following resources have been added in appendix .
Assessment Task 2
Risk Management Policy and Procedures
Risk Management Report Template
Risk Management Plan Template
Assessment Task 3
Training Survey Results
Assessment Task 4
Risk Management Policy and Procedures
These are to be filed on sub-folders named after the Assessment Task number, and all in a folder that is
given a name that includes the unit code and the student’s name.
Page 4
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Assessment Instructions
The Assessment Cover Sheet will be returned to you with the outcome of the assessment, which will be
satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your
assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your
assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per
your Alpha Institute re-assessment policy.
Copy and paste each task’s instructions into a new document and use this as the basis for your assessment
task submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the unit identification number,
the task number, your name and the date.
Page 5
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for
when marking your responses.
Page 6
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Make sure you read through the assessments in this booklet before you fill out and sign the agreement
below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit? Yes No
Do you understand the requirements of the assessments for this unit? Yes No
Do you agree to the way in which you are being assessed? Yes No
Do you have any specific needs that should be considered? Yes No
If so, explain these in the space below.
Do you understand your rights to re-assessment? Yes No
Do you understand your right to appeal the decisions made in an assessment? Yes No
Student name
Student number
Student signature
Date
Assessor name
Assessor signature
Date
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Student name
Student ID number
Student signature
Date
Assessor declaration
I hereby certify that this student has been assessed by me and that the assessment has been carried out
according to the required assessment procedures.
Assessor name
Assessor signature
Date
Feedback
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Page 8
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Task summary
You need to answer all of the written questions correctly.
Your answers must be word processed.
Required
Access to learning materials
Computer and Microsoft Office
Access to the internet
Timing
Your assessor will advise you of the due date of this submission.
Submit
Answers to all questions
Assessment criteria
All questions must be answered correctly in order for a student to be assessed as having
completed the task satisfactorily.
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written
feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-
assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.
Page 9
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Analyse – when a question asks you to analyse something, you should do so in in detail, and identify
important points and key features. Generally, you are expected to write a response one or two paragraphs
long.
Compare – when a question asks you to compare something, you will need to show how two or more things
are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected
to write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or more things
are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write
a response one or two paragraphs long.
Discuss– when a question asks you to discuss something, you are required to point out important issues or
features, and express some form of critical judgement. Generally, you are expected to write a response one
or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable qualities
or features.Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments
for and against something. Generally, you are expected to write a response one or two paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you should
provide a detailed response with key points and features and provide critical analysis. Generally, you are
expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why something
happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly describe
the required information. Generally, you are expected to write a response two or three sentences long.
List – when a question asks you to list something, this means that you are asked to briefly state information
in a list format.
Outline – when a question asks you to outline something, this means giving only the main points, Generally,
you are expected to write a response a few sentences long.
Page 10
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the
main points. Generally, you are expected to write a response a few sentences long.
Page 11
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
1. Outline the key purpose of risk management standards. Include an example of a risk
management standard in your answer.
2. Outline the AS/NZS ISO 31000: 2009 Risk Management Principles and Guidelines and each of
the 11 principles.
3. Outline the requirement under WHS legislation to manage risks.
4. Outline the factors that must be taken into account in determining risk control measures for
hazardous manual tasks as stated in the model Work Health and Safety Regulations 2011.
5. Outline the purpose of risk management policies and procedures in the workplace.
6. List three examples of the impact of risks for a workplace if risks are not identified or actioned.
7. Outlinestep by step procedures that companies can use for analysing risks.
8. Outline three sources of information that a company could use to gather information on potential
risks.
9. Outline three examples of tools or techniques that a company could use to identify risks as part
of a risk assessment process.
10. Outline four options that a company could take to control risks.
11. Explain fourprocedures that a company could use to minimise risk.
Page 12
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Student’s name:
Completed
Did the student provide a sufficient and successfully
Comments
clear answer that addresses the
suggested answer for: Yes No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Assessor signature
Assessor name
Date
Page 13
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Task summary
This assessment task requires the student, in the role of Operations Manager of NatureCare Products, to
develop a risk management briefing report associated with the proposed business expansion. The student
will then prepare for a meeting with their team by researching risks, as well as potential risk treatment
options pertaining to the NatureCare Products business expansion project.
Following this, the student will meet with their team to brainstorm risks and develop a risk management plan,
which includes an action plan to implement identified risk treatments.
This task will be completed in the simulated work environment at Alpha Institute.
Required
Computer with Microsoft Office and internet access
Access to publications about risk management standards such as:
http://www.finance.gov.au/sites/default/files/COV_216905_Risk_Management_Fact_Sheet_FA3_23082010_
0.pdf
Risk Management Policy and Procedures
Risk Briefing Report Template
Risk Management Plan Template
Space for a meeting, with a whiteboard, if possible.
Roleplay participants
Timing
The assessor will advise you of the due date of this submission.
Submit
Email to the CEO (your assessor) with your risk briefing report attached.
Email to your team (your assessor), inviting them to a meeting.
Email to the CEO (your assessor) with your risk management plan attached.
Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to
complete further assessment to demonstrate competence.
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
Page 14
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written
feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-
assessment attempt(s)will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.
Page 15
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
You are the Operations Manager of a medium-sized Australian company, NatureCare Products,
based in Brisbane. The company commenced business in 1996, and manufactures eco-friendly,
high quality beauty skin care products.
The business was established to cater for a growing demand for skin products that contain eco-
friendly and natural ingredients. There is also an emphasis on eco-friendly packaging.
The company sells its products in health food shops across Australia, as well as online through its
own web site. The company targets customers that want high quality, eco-friendly products.
Market research has identified that around 70% of their customers are professional women aged
25 to 55.
NatureCare Products’ strategic priorities focus on business diversification and growth. They aim
to increase their market share by 10%, and to expand the existing product range to attract more
customers.
At a recent board meeting, the two company shareholders and the CEO discussed options for
expanding the business, including establishing a chain of retail outlets. The idea is to initially set
up a retail outlet in central Sydney, Brisbane and Melbourne.
The CEO has asked you to investigate this, undertaking a risk analysis on establishing a chain of
retail outlets. The CEO and shareholders are keen to get the business expansion started as soon
as possible so need to get your risk management plan in place immediately.
Currently the company employs the following staff: Accounts Manager, Marketing Manager,
Marketing Assistant, Sales Manager, four customer service representatives, Office Manager and
Administration Assistant, Operations Manager, as well as the CEO and two shareholders as
indicated above.
The company currently has a Risk Management Policy and Procedures in place that incorporates
the AS/NZS ISO31000:2009 Risk Management Principles and Guidelines.
Page 16
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Your assessor will send you an email in the role of the CEO, providing you with feedback and
approval to proceed.
Page 17
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Your email should briefly explain the purpose of the meeting and advise the date and time for the
meeting (your assessor will advise you the date, time and also provide you the email addresses
of the two students who will be in your team).
During the meeting, you will need to demonstrate effective communication skills including:
Speaking clearly and concisely
Using non-verbal communication to assist with understanding
Asking questions to identify required information
Responding to questions as required
Using active listening techniques to confirm understanding
Page 18
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Page 19
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Student’s name:
Completed
Did the student: successfully Comments
Yes No
In the briefing report, provide an overview of the risk
management project, including how the project will be
carried out in accordance with the organisation’s Risk
Management Policy and Procedure, as well as how
the process aligns with the risk management
standards?
In the briefing report, include the scope of the risk
management process, any risks that may apply to the
scope, and objectives and critical success factors for
the area included in the scope?
In the briefing report, provide a PESTLE analysis for
NatureCare Products including identification of key
factors impacting the business environment and how
these relate to the business expansion?
In the briefing report, identify and describe all of the
internal and external stakeholders who need to be
consulted to identify potential risks, as well as the
issues they are they likely to have.
In the briefing report, review and describe the
strengths and weaknesses of the company’s existing
business approach?
In the briefing report, identify and describe critical
success factors, goals or objectives of the project?
In the email to the CEO, seek feedback on, as well as
obtain support for the risk management project?
Research risks based on PESTLE analysis and
identify at least five risks and risk treatments?
Invite the team via email to participate in the
brainstorming meeting to identify risks and
treatments?
At the meeting, clearly explain the risk management
process as set out in the organisation’s Risk
Page 20
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Student’s name:
Completed
Did the student: successfully Comments
Yes No
Management Policy and Procedures?
At the meeting, seek input from the team through
brainstorming on possible risks and potential risk
treatment?
Page 21
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Assessor signature
Assessor name
Date
Page 22
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Task summary
This assessment task requires you to implement a control measure from the risk management plan, as well
as monitor and report on actions arising.
This task will be completed in the simulated work environment at Alpha Institute.
Required
Computer and Microsoft Office
Access to the internet for research
Customer Survey Results Memo
Sales Data Analysis Memo
Staff Survey Results Memo
Performance Review Results Memo
Sustainability Report
Timing
The assessor will advise you of the due date of this submission.
Submit
Email with the following attached:
Staff training report
Completed usage record
Customer questionnaire
Email with risk monitoring report attached
Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to
complete further assessment to demonstrate competence.
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
Page 23
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written
feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-
assessment attempt(s)will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.
Page 24
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Assume that the CEO of NatureCare Products has indicated that he wants you to prioritise treatment of
number of risks as follows:
Inability to attract sufficiently qualified staff
One of the risks identified in the risk management plan is the inability to attract sufficiently qualified and
knowledgeable staff to manage the new retail stores. The risk treatmentidentified is to invest in the training
and development of existing staff to fulfil this role, at least in the short term.
It has been identified that at least two of the existing customer service representatives are interested in
taking on this new role. Neither of the two customer service representatives have managerial skills nor
knowledge, but they both have excellent company and product knowledge as well as customer service
skills.
Unsustainable workplace
Another risk identified in the risk management plan is increased costs to the business through inefficiencies
in resources usage. Given that the business is set to expand, it is of key importance that resources are used
sustainably and efficiently. The CEO wants to implement the risk treatment of measuring the company’s
environmental sustainability and resources usage, commencing with the head office location.
Page 25
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Then develop a short report outlining your recommended option/s for the training, including a
rationale for each recommendation.
Include the details of each recommended training option, including a summary of the training to
be provided and outcomes, location, costs and duration as applicable.
3. Develop a customerquestionnaire.
Develop eight questions that measure customer satisfaction and can be answered on a
sliding
scale from 1 (which is don’t agree at all) to 10 (which is totally agree).
Try to develop questions that encompass as many aspects of the customer’s experience
aspossible.
There should be a space under the questions for responders to give written feedback.
Create a new Word document for this activity and save it as Customer
Questionnaire.The questionnaire should fit on one side of an A4 page.
Page 26
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment, and seektheir feedback and
approval to move forward with the project.
The CEO will send you an email providing comments and approval to proceed with the training
course that they select from your report.
It is six months later, and you are monitoring the implementation of the risk treatments to ensure
sufficient qualified staff, a sustainable and efficient workplace and high customer satisfaction.
Assume also that both managers participated in a formal, nationally recognised course in a
management, which they completed over the last six months.
You have been provided with the following information by your team, which you will use to
monitor the implementation of the action plan:
The new Human Resources Manager has provided you with performance review
information for the two Managers in a Performance Review Results Memo , as well as a
staff survey conducted to assess employee satisfaction in a Staff Survey Results Memo.
The Marketing Manager has provided you with sales analysis for the last six months in a
Sales Data Analysis Memo, as well as a memo about a recent Customer Survey Results
Memo.
The Office Manager has provided you with a suitability report
In order to monitor the implementation of your action plan you are required to review the
following documents:
o Customer Survey Results Memo
o Sales Data Analysis Memo
o Staff Survey Results Memo
o Performance Review Results Memo
o Sustainability Report
Develop a risk monitoring report that provides a summary of the data provided to you and
document what the data shows in relation to the effectiveness of the action plan.
Identify any additional risk control measures , which you believe should be put in place as relevant.
Page 27
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Page 28
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Assume that it is one year later, and the retail stores are now established in Brisbane, Sydney and
Melbourne. Each store employs a Manager, 2 full-time retail assistants and several casual staff.
Due to the increase in the number of staff, Recruitment, Selection and Induction Policy and Procedures have
been put in place. However, other human resources systems, such as performance management, have not
yet been put in place.
Both of the original customer service officers who trained up to be managers have left the company. In
addition, a further two managers were employed and have also left. Reasons cited by staff for leaving are as
follows:
I was given initial training but I felt I needed ongoing professional development to do my job well, which I
didn’t get.
The pay wasn’t enough for the job. I was employed as a customer service officer and only got a small pay
rise to take on the manager job.
Too little pay for too much work.
Not enough guidance from senior management about the expectations of the job.
Page 29
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Student’s name:
Completed
successfully Comments
Did the student: Yes No
Implement the risk management action
plan by identifying appropriate training
programs for staff?
Implement the risk management action
plan by conducting a sustainability
inspection?
Implement the risk management action
plan through developing a
customerquestionnaire that can be used
to survey customers?
Monitor the action plan through reporting
on the outcomes of staff training, the
sustainability inspection and
implementation of the customer survey?
Monitor action plan giving
recommendations on future actions?s
Assessor name
Date
Page 30
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
This task will be completed in the simulated work environment at Alpha Institute.
Required
Computer with Microsoft Office and access to the internet
Risk Management Policy and Procedures
Risk management plan developed in Assessment Task 2
Timing
The assessor will advise you of the due date of this submission.
Submit
Email to your assessor with your risk management evaluation report and screen shot attached.
Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to
complete further assessment to demonstrate competence.
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written
feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-
assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.
Page 31
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.
Assessment Task 4 Instructions
B. Consider whether the process indicated in the NatureCare Products’ current Risk
Management Policy and Procedures is sufficient to guide the risk management process used for
the business expansion project.Explain why or why not.
C. Explain whether the principles of risk management in the NatureCare Products risk
management policy and procedure consistent with AS/NZS ISO31000:2009 Risk Management
Principles and Guidance.
Ensure that you have an overall folder for your work, as well as sub folders if necessary.
All of the documents you have submitted for this unit should be correctly named and filed, as set
out on page 4 of this document.
The screen shot should show all the folders, sub-folders and documents.
Attach your risk management evaluation report and screen shot to the email.
Page 32
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F
www.alphainstitute.edu.au
Student’s name:
Completed
successfully
Comments
Did the student: Yes No
Assessor signature
Assessor name
Date
Page 33
Student Assessment Tasks
Sydney Campus: 8 Figtree Drive Sydney Olympic Park NSW 2127 • Canberra Campus: 17 Oatley Ct, BELCONNEN ACT 2617
Phone: 0404 462 384 • Email: Info@alphainstitute.edu.au
ABN: 99 620 543 688 • RTO CODE: 45413 • CRICOS CODE: 03708F