Survey Questionnaire

Dear respondents,

We are undergraduate students of BCOM CA, From Pattammal Alagesan College of Arts & Science. The
purpose of this survey is to discover the employee satisfaction and its effects toward The Professional
Courier in chengalpattu.Your answers will be kept PRIVATE and CONFIDENTIAL and used solely for
Academic study purpose only.

Thank you for your cooperation.

Sincerely,

Group Member:

J. Surya

P. Thirumoorth

Section A

Respondent’s Profile

Please place a tick (√) in the box [ ] to represent your answer.

1. Gender: [ ] Male [ ] Female

2. Age: [ ] Below 25 [ ] 25 – 29years [ ] 30 – 34 years [ ] 35 years and above

3. Race:[ ] Malay [ ] Chinese[ ] Indian [ ] Others

4. Nationality:[ ] Malaysian [ ] Non- Malaysian

5. Status:[ ] Single [ ] Married[ ] Others: _____________

6. Job Designation:[ ] Manager [ ] Department Officer[ ] Receptionists [ ] Bellboy [ ] Others:

7. Education level:[ ] STPM or Equivalent [ ] Diploma[ ] Degree [ ] Master[ ] PhD [ ] Others:

8. How long have you work for the organization?[ ] Below 5 years [ ] 5 – 9 years[ ] Above 10 years A
Study of Employee Satisfaction and Its Effects toward Loyalty in Hotel Industry

Section B

This section consists of questions related to the four factors which are Compensation and reward, job
security, career development, and workplace Environment. Please respond to the following questions.

1
Kindly place circle on the number that best represents your opinion the most. Independent
VariablesCareer Development

Definition: Career development is means an individual can be and finding a place in

anorganizationwhere they can express excellence and contribute to the goals of the
organizationandrespected position in which could advance such as promotions and upward mobility.

No Questions Strongly

Disagree

Disagree

Neutral

Agree

Strongly

Agree

1.My organization takes steps to ensure that I will maximize my career potential.

1 2 3 4 5

2.My organization assists me to gain more working experience in the job that I am doing.

1 2 3 4 5

3.My organization provides me with the opportunity to achieve my career goals.

1 2 3 4 5

4.My organization is supportive my long-term career development.

1 2 3 4 5

Compensation and Reward

Definition: Compensation is a statistical term used in national accounts, balance of payments statistics
and sometimes in corporate accounts as well. Reward is the day-to-day interactions that make
employee feel own contribution is appreciated by the organization.A Study of Employee Satisfaction and
Its Effects toward Loyalty in Hotel Industry

No Questions Strongly

Disagree

Disagree

2
Neutral

Agree

Strongly

Agree

1.I feel proud when I get recognition from my organization for the work that I had done.

1 2 3 4 5

2.My organization link reward to my performance appraisal.

1 2 3 4 5

3.The non-financial benefits (leave benefits, retirement plan, health benefits) received are valuable and
important to create my loyalty to organization.

1 2 3 4 5

4. Compensation and reward are very important in order for me to stay with the organization.

1 2 3 4 5

Job Security

Definition: Job security define as the likehood that an employee will keep his or her job for a long time
or until retirement and an employee’s feeling that he has a right to keep his job, or that he will never be
made redundant.

No Questions Strongly

Disagree

Disagree

Neutral

Agree

Strongly

Agree1.I feel my organization treats me like part of the organization.

1 2 3 4 5

2.I believe in having long term relationship with my organization.

1 2 3 4 5

3
3. I view organization problem as my problem. 1 2 3 4 5

4. The job security in the organization is high. 1 2 3 4 5A Study of Employee Satisfaction and Its Effects
toward Loyalty in Hotel Industry

Workplace Environment

Definition: The workplace environment is where an employee’s working surrounding is according what
the organization gives of the quality for the facilities, tools, ergonomic design, light, air, temperature,
noise, ventilation and the cooperation with manager and co-workers. The environment can affects the
employees’ productivity, safety and health, and psychologically.

No Questions Strongly

Disagree

Disagree

Neutral

Agree

Strongly

Agree

1.The physical working conditions are very comfortable to work in.

1 2 3 4 5

2. The security in my organization is sufficient. 1 2 3 4 5

3. Spirit of cooperation and teamwork exists in the organization.

1 2 3 4 5