status of a problem, the "way things are". Available methods range from projective devices such
as "build a collage that represent you and your place in the organisation" to the more traditional
data collection methods ofinterviews, questionnaire, surveys and meetings. The study has used
the diagnostic activities to analyze change and development.
Survey Feedback Activities: These activities concentrate on actively working the data produced
by a survey and designing action plans based on survey data. Diagnostic of a problem is the main
theme of survey feedback activities related to and similar to the diagnostic activities are the large
component ofthose activities.
Educational and Training Activities: Activities designed to improve skills, abilities and
knowledge ofindividuals. There are several activities available and to impart education and
training. The activities may be directed towards technical skills required for effective task
performance or may be directed toward improving interpersonal competence. The activities may
be directed toward leadership issues, responsibilities and functions of group members, decision-
making, problem-solving, goal setting and planning and so forth. These are prominent in cement
enterprises
Process-consultation activities: Activities on the part of the consultant that2 "help the client to
perceive, understand, and act upon process events which occur in the clients environment."
Process consultation represents a method for intervening in an ongoing process. (Schein defined
It as the activities on the part of the consultant, which help the client to perceive, understand, and
act upon process events which occur) the basic content of P-C is that the consultant works with
the individuals and groups to help them to learn about human and social process and learn to
solve problems that stem from process events. Process consultation model emphasis on diagnosis
and understanding of process events. Thus, the aim is to bring change in the various processes as
on ongoing process. The role of the consultant is non-directive as he helps the group to solve
their problems. Primary emphasis is on processes such as communication, leader and group
member's role, problem-solving and decision-making group norms and group growth, leadership
and authority, intergroup cooperation and competition.