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TASK 1 (20%)

For each of the following conversational snippets, rewrite the underlined text using the s
pecified technique so that it comes across as more diplomatic. The first one has been do
ne for you.
Note: Your answers will be marked for appropriate use of diplomatic language, as well
as grammar and mechanics (spelling, punctuation, capitalization, etc.).

Snippet 0 (Example)
Amran: I look forward to receiving your feedback during our meeting scheduled for t
his afternoon.
Harry: I have to cancel the meeting. [Using softeners]
Answer: Unfortunately, something has come up and I have to cancel the meeting.

Snippet 1
Hari: Mr Chan, when do you need the signed contract to be delivered to you?
Mr Chan: I want it today. [Using modal verbs]
Answer: Is it possible if I could have it today?

Snippet 2
Naimah: Please could you email me the documents by this Friday?
Haikal: I can’t do it. [Rephrasing a negative sentence]
Answer: I’m sorry I could not make it.

Snippet 3
Seng Tat: Are we going to deliver the urgent parcel on time?
Michael: We are having problems with the packaging. [Using qualifiers]
Answer: I think, we’re having some problem with the packaging.

Snippet 4
Angelina: We should change the way we do things instead of changing the people we
put in charge. [Using negative question form]
Anita: Please could you explain a bit more?
Answer: Shouldn’t we change the way we do rather than change the people in ch
arge?

Snippet 5
Anita: I plan to call for a meeting next week. Can you help to set it up? [Using the pas
t continuous]
Hamid: Certainly.
Answer: I’m planning to call for a meeting next week. Guna past continuos

Snippet 6
Anwar: My apologies, but when can we meet?
Nathan: You said we were meeting today at 5 p.m. [Using the passive voice]
Answer: The meeting will be at 5p.m as you said

Snippet 7
Selvi: Could you share your views on Anwar’s proposal?
Umpang: I disagree! [Using softeners]
Answer: I’m sorry I have to disagree. Cari ayat lain

Snippet 8
Terence: How much time do we have to resolve this?
Siew Peng: Give me a solution by the end of the day. [Using modal verbs]
Answer: Could you give me a solution by the end of the day?

Snippet 9
Fattah: Any discount on these items?
Maulana: No. [Rephrasing a negative sentence]
Answer: I’m sorry we don’t have any discount for these items.

Snippet 10
Tan Sri: Will you be able to arrive here on time?
Ganesh: I’m going to be late. [Using qualifiers]
Answer: Probably, i might be late.
TASK 2 (20%)
Rewrite the following statements. Use one or more strategies to make the statements mo
re diplomatic. The first two have been done for you.
Note: Your answers will be marked for appropriate use of diplomatic language, as well
as grammar and mechanics (spelling, punctuation, capitalization, etc.).

Statement 0 (Example)
We should wait for Ahmad.
Answer: Shouldn’t we wait for Ahmad?

Statement 00 (Example)
That will not work.
Answer: That might not work.

Statement 1
I think we should include Dr Khoo in the meeting if he’s available.
Answer: Shouldn’t we include Dr Khoo in the meeting if he’s available?

Statement 2
We should delay the project.
Answer: I wonder if maybe we have to delay the project. Guna ayat lain bkn won
der

Statement 3
I want more time to finish this presentation.
Answer: Could I have more time to finish this presentation?

Statement 4
It is better if he were replaced by someone with the right skills.
Answer: Don’t you think, it is better if he were replaced by someone with the righ
t skills?
Statement 5
We have a problem with the accounts.
Answer: We might have a problem with the accounts.

Statement 6
There has been a bad accident.
Answer: Unfortunately there has been a bad accident.

Statement 7
You made a lousy decision.
Answer: I think you have made a lousy decision.

Statement 8
I don’t like it.
Answer: I may not like it.

Statement 9
You don’t understand me.
Answer: I guess you don’t understand me.

Statement 10
I don’t know what you mean.
Answer: I’m sorry I don’t know what you mean.

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