When engaging in deep acting, an actor attemps to modify feelings to match the

required displays. The intent is to seem authentic to audience/

Deep acting has been called faking in good faith

Ex: a hotel clerk may imagine herself in a difficult customer's shoes to try to
feel empaty and look concerned.

Surface acting - employees modify their displays without shaping inner feelings

Ex: Hotel clerk may put on a symphatetic face, but actually irritated
The employee conforms to the display rules to keep the job, not to help the
customer or the organization.