COMPARITIVE ANALYSIS OF STANDARD CHARTERED BANK

WITH OTHER MNC BANKS

A project Submitted to
University of Mumbai for partial completion of the degree of
B.Com (Banking & Insurance)

Under the Faculty of Commerce

By
Dipak R Chavan

Under the Guidance of

Prof. Dr. Shraddha Shukla

Shailendra Education Society`s Arts, Commerce & Science College,

Shailendra Nagar, Dahisar (East), Mumbai – 400 068

April 2019
 TABLE OF CONTENT

Chapter Topic Page no.

No.

1 Introduction 1

2 Research methodology 12

3 Review of literature 16
4 Data Analysis 18

5 Conclusion and Suggestion 43

6 Bibliography 48

7 Annexure -
 DECLARATION BY LEARNER

I the undersigned Mr. Dipak R Chavan here by, declare that the work embodied in
this project work titled “COMPARITIVE ANALYSIS OF STANDARD
CHARTERED BANK WITH OTHER MNC BANKS” forms my own
contribution to the research work carried out under the guidance of
MRS.SHRADDHA SHUKLA is a result of my own research work & has not been
previously submitted to any other University for any other Degree/ Diploma to this
or any other University. Wherever reference has been made to previous works of
other, it has been clearly indicated as such & included in the bibliography.
I, here by further declare that all information of this document has been obtained &
presented in accordance with academic rules & ethical conduct.

Name & Signature of the Learner

Certified by

Name & Signature of the Guiding Teacher

 ACKNOWLEDGEMENT

To list who all have helped me in difficult because they are so numerous & depth
is so enormous. I would like to acknowledge the following as being idealistic
channels & fresh dimensions in the completion of this project. I take this
opportunity to thank the University of Mumbai for giving me chance to do this
project. I would like to thank my Principal, Dr. Swati Pitale for providing the
necessary facilities required for completion of this project. I take this opportunity
to thank our Coordinator Prof. Dr. Shraddha Shukla, for her moral support &
guidance. I would also like to express my sincere gratitude towards my project
guide Prof. Dr. Shraddha Shukla, whose guidance & care made the project
successful. I would like to thank my College Library, for having provided various
reference books 7 magazines related to my project. Lastly, I would like to thank
each & every person who directly or indirectly helped me in the completion of the
project especially my Parents & Peers who supported me throughout my project.
 QUESTIONNAIRE

NAME:____________________________ CONTACT NO.:_______________________

Q1. OCCUPATION:

SE RVICE BUSINESS STUDENT OTHERS

Q2. APPROX. MONTHLY INCOME?

BELOW 10,000 10,000-20,000 ABOVE 20,000

Q3. WHICH TYPES OF ACCOUNT DO YOU HAVE?

SAVING CURRENT ZERO-BALANCE

RECURRING DEPOSIT

Q4. DO YOU HAVE SAVING ACCOUNT IN ANY FOLLOWING BANKS?

STANDARD CHARTERED ICICI HDFC

ABN-AMRO KOTAK MAHINDRA OTHERS

Q5. REASONS, IF ANY, FOR PREFERENCE FOR OPERATING THE ACCOUNT IN

THE ABOVE BANKS?

AQR ATM FACILITY SERVICES SATISFACTION

365 DAYS BANKING ANY OTHER

Q6. WOULD YOU LIKE TO OPEN A NEW ACCOUNT IN SOME OTHER BANK
OR CHANGE FROM CURRENT BANK?

YES NO

Q7. IF YES, INDICATE YOUR PREFERENCE TO OPEN A NEW ACCOUNT.

STANDARD CHARTERED ICICI HDFC

ABN-AMRO KOTAK MAHINDRA OTHERS