United Nations Development Programme

TERMS OF REFERENCE

Post Title: Level A1, B2 Tourism English and Business Communication Trainer
Type of Assignment: Individual Contract (IC)
Project title: Level A1, B2 Tourism English and Business Communication Training Courses
Duty station: Yerevan, Armenia
Duration: 60 working days with possibility of extension based on
successful performance, results outcome and funds availability

Application Deadline: 16 March 2018

Starting Date: 20 March 2018 (date when the selected candidate is expected to start)

Background
The project offers an intervention strategy for the development of rural tourism in Armenia with the objective of
creating sustainable income-generating opportunities as supplemental income source to reduce the level of rural
poverty, contribute to equal territorial development and shape conducive environment for rural development. The
project has three main components:
1. Planning of sustainable integrated rural tourism- The tourism assets of the community will be identified, assessed
and prioritized for the further development by preliminary expert assessment and participatory planning
mechanism, which will outline the vision and strategy for the rural tourism development in the community
through wide consultation and participation of the local stakeholders.
2. Increasing income level through diversification of tourism products and services in the community- Developing
human resources through sector-specific trainings (business management, food processing, sales, marketing,
training local guides, etc.) will help to address the knowledge gaps and prepare the local communities to
effectively manage the tourism enterprises. Meanwhile all the actors integrated in both production, service
provision and management will be trained in sustainable utilization of tourism assets and adoption of mechanisms
to bring down the environmental impact of their activities. In addition, the project will facilitate the access of the
local tourism enterprises to seed financing through the loan mechanism of SME DNC.
3. Sustainable Destination Management- Establishing institutions to engage the local stakeholders and authorities
into management and development of the community as a tourism destination. Meanwhile UNDP will build
synergies between its upcoming projects planning to use big data and establish an up to date information center
in Yerevan to promote the new tourism destinations. In addition the project will help the new destinations to
market the tourism services through ICT tools.

Scope of work
Under the direct supervision of Integrated Rural Tourism Development Economist/Project Coordinator the incumbent
will be responsible for the implementation of 60-day long A1, B2 Tourism English and Business Communication
training courses for the staff at Tavoush Tourism Development and Research Centre.

Duties and Responsibilities

The Expert is expected to:
 Design, write and/or produce curricula, portfolios, lesson plans, handouts, presentations, other lesson
materials.
 Train the staff in two groups providing Level A1 and B2 Tourism English and Business Communication
Training Courses.
 Run 60-day-long training courses with classes twice a week, each class being 1.5 to 2 hours long.
  Provide other support and assistance as required for the course.
Required Qualifications and skills:

Education
 Advanced university degree in English Philology and Teaching.
 At least Level B2 English language proficiency.
 Other Certificates are welcomed.
Experience
 Minimum 3 years of working experience in a related field;
 Strong research and networking skills;
 Creative flair and originality;
 High level of motivation, ability to show initiative and work independently;
 Excellent ability to write and communicate orally with accuracy and professionalism;
 Ability to communicate sensitively and effectively across different constituencies;
Skills
 Strong interpersonal skills with ability to establish and maintain effective work relationships with
people of different social and cultural background and set good rapport with population in rural area
 Ability to deliver and reach the planned targets without undermining proper operational processes
 Creativity, flexibility and an innovative approach to problem solving
 Proven ability to work within the set up time frames on multiple activities and tasks concurrently
 Good computer literacy, knowledge of MS office software and web based applications. Ability to
work with office equipment
Languages:
 Fluency in Armenian and English.