{AU Rights Reserved) ((), SLIATE | SRI LANKA INSTITUTE OF ADVANCED TECHNOLOGICAL EDUCATION (Caabed nthe Minty of ihr Eton, vie Act No 29 1995) Higher National Diploma in English Second Year, First Semester Examination ~2015 EN 2112: Technology Based Communication Skills EN 2104 Effective Communication Skills Il - FT/PT. Instrctions for Candidates No. of questions 0s Answer four questions only No. of pages 03 Time ‘Two hours Question 01. Enact one of the following situations with a partner. @ You want to reserve a reception hall for a farewell party for your senior batch mates, You speak to the Manager of the hotel regarding the details. Role play the conversation between you and the Manager. The two roles are: © You © The Manager Gi) You meet the registrar of another Higher Educational Institute to follow an external degree course, Role Play the conversation between you and the registrar. ‘The two roles are: © You ©The Registrar Gii)Your cell phone is not working properly. You take it to a repair shop. Role play the conversation that takes place between you and the owner of the shop. ‘The two role are: + You ‘© Owner of the shop (ime duration 03 minutes) (25 marks) Question 02.Describe one of the following processes. (@) How to prepare @ food item (Gi) How to face a job interview successfully Gii)How to create an email account (Time duration 02 minutes) (25 marks) Question 03. In groups of 5-10 members, conduct a discussion on one of the following topics. (@) Should animals be kept in 200s? ~ (ii) How should the child abusers be punished in Sri Lanka? (iis life impossible without modern means of communication? (Time duration 10 minutes) (25 marks) Question 04. Work in pairs as A and B and do a role-play for one of the situations below. (ZA) You are Mir. Mrs. Parera, who has @ [iB) You are the Manager of ABC Company. | Farge family. You are working in the ABC |The perfomance of Mr. ‘Mrs Pere who i | | Company. Your Manager wants to talk with |an employee at your company is not | you. [eet tlds Some a lees. etl] | | spends a lot of time attending personal | matters on the computer instead of doing > | about his/her misconduct at work. Fire the | work. Many customers have complies | | fee in a nice way. (Le ee Oe jiA) You are a doctor who works in a rural NDE EN2112 Technology Based Communication Skills /EN 2104 Effective Communication H12015 I" semester[bospital. Your patient is very unhealthy due | fever and cough, Now you are at the doctor's | to excessive drinking and smoking. He also | office, You have just had a health checkup. | cats unhealthily and docs not exercise | enough. Advise him to give up the unhealthy | [iti i.A)You are on holiday with your family at @ | fiLB)You are the Manager of one of the best famous restaurant. However, the service at the | restaurants in the city. A customer wants to hotel was poor and you had a horrible stay last | speak with you. Go to hisvher table, introduce night, Complain to the manager about the issue | yourself, and see if there is something you can and demand to refund money. help him/her with, | (Time duration— 03 minutes) (25 marks) ‘Question 05, Your institute has organized an event to commemorate the ‘World Environment Day” and you have been invited to deliver a speech, Present your speech on a topic relevant to this event. (Time duration 02 minutes) (25 marks) LINDE EN2112 Technology Based Communication Skils EN 2104 Effective Communication 112015 M" semester 3