SYLLABUS & SAP

MM5004 – Operations Management

MASTER OF BUSINESS ADMINISTRATION PROGRAM

SCHOOL OF BUSINESS AND MANAGEMENT
INSTITUT TEKNOLOGI BANDUNG
2019

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1. Mission of SBM ITB
SBM ITB has mission as follows:

“To educate students to be innovative leaders with an entrepreneurial mindset and to

develop and disseminate knowledge of business and management for the betterment of
business, government, and society”

2. Course Description
The main goal of operations management is to delivering a firm’s goods and services in the most
effective manner. A great deal of focus is on efficiency and effectiveness of processes. At the
fundamental level, it deals with getting the day-to-day work done quickly, efficiently, without errors,
and at low cost. And this is a critical responsibility of every manager. Therefore, for those who want
to be a great manager, this course is provided to you.

3. Learning Goals and Objectives of Master of Business

Administration
Master of Business Administration has learning goals and objectives as on Table 1 below.
Fourth column shows the LG/LO of study program attached to courses.

Table 1. Learning Goals and Objectives of Master of Business Administration

No Learning Goal Learning Objectives Course LG/LO
Identify and analyze central problems of
1 Integrative Thinking X
a business case
Construct multiple perspectives that
integrate different factors or aspects,
X
other related business functions and
relevant contextual information
Create recommendation based on the
constructed perspectives and the X
company’s strategic objectives
Understand how to collaborate with
2 Team work X
others
Apply the concept of managing conflict
to resolve problem in small group
learning environment

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 Demonstrate constructive feedback in
small group learning en
Present information in an organized and
3 Communication Skills
concise manner
Demonstrate skill to persuade others in
persuasive manners
Demonstrate listening skills
Recognize ethical issues in business
4 Ethical Responsibility X
context
Assess the impact of ethical issue
toward various stakeholders
Systematically analyze the pro and cons
of any decisions related to ethical issues
Demonstrate the propensity to take
5 Leadership
initiative
Bring influence toward other people in
her/his team
Inspire and empower others by
evaluating, analyzing, and providing
critics on how leadership behaviors and
characteristics affect employees and
businesses outcomes
Demonstrate an ability to manage
change
Identify global issues that may affect the
6 Global awareness X
industry (Global Intellectual Capital)
Develop understanding toward global
cultural aspects that affect business
operations
Develop business recommendations
based on understanding about the X
global aspects

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4. Reading Material
-

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 5. The Course Schedule/ Plan
Table 3 present the class activities that are required to achieve the learning objectives of this course.

Table 3. Weekly Class Activities of Operations Management

Week/ Date/ Activities Lecturer

Module
Topic: Akbar Adhiutama
Introduction to Operations & Supply Chain Management + Strategy
Sub-topic:

Activity:
Friday 18 January
2019 Description:

Reference:
-

Topic: Akbar Adhiutama

Operation Strategy
Sub-topic:
Friday 18 January
2019
Activity:

Description:

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 Reference:
-

Topic: Akbar Adhiutama

Product and Service Design
Sub-topic:

Activity:
Saturday 19
January 2019 Description:

Reference:
-

Topic: Akbar Adhiutama

Case 1 Benihana
Sub-topic:
Case analysis
Saturday 19 Activity:
January 2019
Description:

Reference:
-

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 Topic: Akbar Adhiutama
Project Management
Sub-topic:
Project time and risk management
Activity:
Friday 25 January
2019 Description:

Reference:
Operations & Supply Chain Management (), Operation Management ()

Topic: Akbar Adhiutama

Project Management
Sub-topic:

Activity:
Friday 25 January
2019 Description:

Reference:
Amadubi Rural Tourism Project ()

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 Topic: Akbar Adhiutama
Strategic Capacity Planning
Sub-topic:

Activity:
Saturday 26
January 2019 Description:

Reference:
Operations & Supply Chain Management (), Operation Management ()

Topic: Akbar Adhiutama

Strategic Capacity Planning
Sub-topic:

Activity:
Saturday 26
January 2019 Description:

Reference:
Playa Dorada Tennis Club: Expansion Strategy ()

Topic: Nur Budi Mulyono

Friday 01 February
Process Analysis
2019
Sub-topic:

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 Activity:

Description:

Reference:
-

Topic: Nur Budi Mulyono

Case 2
Sub-topic:
case analysis
Activity:
Friday 01 February
2019 Description:

Reference:
-

Topic: Nur Budi Mulyono

Supply Chain Management
Saturday 02 Sub-topic:
February 2019
Activity:

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 Description:

Reference:
-

Topic: Nur Budi Mulyono

Case 3
Sub-topic:
Case analysis
Activity:
Saturday 02
February 2019 Description:

Reference:
-

Topic: Nur Budi Mulyono

Mid Term Test
Sub-topic:

Friday 15 February
Activity:
2019

Description:

Reference:

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 -

Topic: Nur Budi Mulyono

TQM & SPC
Sub-topic:

Activity:
Saturday 16
February 2019 Description:

Reference:
-

Topic: Nur Budi Mulyono

Case analysis
Sub-topic:

Activity:
Saturday 16
February 2019 Description:

Reference:
Era of Quality at Akshaya Patra Foundation ()

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 Topic: Nur Budi Mulyono
Demand Management and Forecasting
Sub-topic:

Activity:
Friday 22 February
2019 Description:

Reference:
-

Topic: Nur Budi Mulyono

Case analysis
Sub-topic:

Activity:
Friday 22 February
2019 Description:

Reference:
Metabical pricing, packaging and demand forecasting ()

Topic: Yuliani Dwi Lestari

Saturday 23
Sales and Operations Planning
February 2019
Sub-topic:

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 Activity:

Description:

Reference:
-

Topic: Yuliani Dwi Lestari

Case 6
Sub-topic:
Case analysis
Activity:
Saturday 23
February 2019 Description:

Reference:
-

Topic: Yuliani Dwi Lestari

Inventory Management
Friday 01 March Sub-topic:
2019
Activity:

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 Description:

Reference:
-

Topic: Yuliani Dwi Lestari

Case 7
Sub-topic:
Case analysis
Activity:
Friday 01 March
2019 Description:

Reference:
-

Topic: Yuliani Dwi Lestari

MRP
Sub-topic:

Saturday 02 March
Activity:
2019

Description:

Reference:

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 -

Topic: Yuliani Dwi Lestari

Case 8
Sub-topic:
Case analysis
Activity:
Saturday 02 March
2019 Description:

Reference:
-

Topic: Yuliani Dwi Lestari

Linear Programming
Sub-topic:

Activity:
Friday 08 March
2019 Description:

Reference:
-

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 Topic: Yuliani Dwi Lestari
Simulation
Sub-topic:

Activity:
Friday 08 March
2019 Description:

Reference:
-

Topic: Yuliani Dwi Lestari

Final Test
Sub-topic:

Activity:
Saturday 09 March
2019 Description:

Reference:
-

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6. Assessment Summary
Table 4. Assessment summary and weight of Operations Management
ASSESSMENT TASK DUE DATE

7. Grading Policy

Aspect %

TOTAL 100

8. Course Policy

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9. Lecture(S)/ Facilitator(S) Profile

Lecture Profile
1 Name : Nur Budi Mulyono

E-mail : nurbudi@sbm-itb.ac.id

Office : Faculty Room 6th Floor Labtek XIV

Short Profile

Nur Budi Mulyono is an academic staff at the School of Business and Management, Institut
Teknologi Bandung (SBM ITB). He earned bachelor and master degree in Industrial
Engineering at Institut Teknologi Bandung in 2001 and 2005. He got doctoral degree at
Toyohashi University of Technology in the disaster operation management field. During
his study, he is actively participate in local government project of Japan to build a robust
system of disaster prevention. He is also participate in building technical solution for local
small and medium manufacturing industry in Toyohashi city for improving their
productivity and resiliency against disturbance. His research interest are Operation
Management, productivity Management, Relief Supply Chain, Artificial Intelligence, and
Resilient System in manufacturing and energy sector.

2 Name : Akbar Adhiutama

E-mail : akbar@sbm-itb.ac.id

Office : Room 104 Head of Bachelor Entrepreneurship Program SBM - ITB

Short Profile

Akbar Adhiutama received his Ph.D in Management of Technology at Shibaura Institute of

Technology in Japan. He holds both his master of engineering in Electrical Engineering and
M.B.A in School of Business Management from Institut Teknologi Bandung. He earned his
bachelor of engineering in Architecture Engineering at Trisakti University. He teaches
operations management courses in undergraduate and MBA programs in School of
Business and Management ITB. His research interests are in operations management,
supply chain management and management of technology.

3 Name : Yuliani Dwi Lestari

E-mail : yuliani.dwi@sbm-itb.ac.id

Office :

Short Profile

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