FINAL PROJEECT

ON

A study on job satisfaction of employees in education industry

Submitted in partial fulfillment of requirement of Bachelor of Business Administration
(B.B.A) General

BBA - V Semester (E)

Batch 2016-2019

Submitted to: Submitted by:

Ms.Rachna Kathhuria Dipesh Tuteja

Designation- Enrollment No.:

Assistant Professor 41524501716

JAGANNATH INTERNATIONAL MANAGEMENT SCHOOL

KALKAJI

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 ACKNOWLEDGEMENT

Project work is never the accomplishment of an individual rather it is an

amalgamation of the efforts, ideas and co-operation of a number of entities.

The completion of this project study, seemed to be a distant goal had it not
been for the contribution of Ms. Rachna kathuria my faculty guide. I thank
her for the ideas and basic concepts she shared with me and provided her
valuable guidance

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 Preface

Employee satisfaction and retention have always been important issues for
physicians. After all, high levels of absenteeism and staff turnover can
affect your bottom line, as temps, recruitment and retraining take their toll.
But few practices (in fact, few organizations) have made job satisfaction a
top priority, perhaps because they have failed to understand the significant
opportunity that lies in front of them. Satisfied employees tend to be more
productive, creative and committed to their employers, and recent studies
have shown a direct correlation between staff satisfaction and patient
Satisfaction.1 Family physicians who can create work environments that
attract, motivate and retain hard-working individuals will be better
positioned to succeed in a competitive health care environment that
demands quality and cost-efficiency. What's more, physicians may even
discover that by creating a positive workplace for their employees,They
have increased their own job satisfaction as well. Job satisfaction is one of
the important factors which have drawn attention of managers in the
organization as well as academicians. Various studies have been
conducted to find out the factors which determine job satisfaction and the
way it influences productivity in the organization. Though there is no
conclusive evidence that job satisfaction affects productivity directly
because productivity depends on so many variables, it is still a prime
concern for managers. Job satisfaction is the mental feeling of
favorableness which an individual has about his job. DuBrins has defined
job satisfaction in terms of pleasure and contentment when he says
that:³Job satisfaction is the amount of pleasure or contentment associated
with a job. If you like your job intensely, you will experience high job
satisfaction. If dislike your job intensely, you will experience job
dissatisfaction.´

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 CHAPTER 1
INTRODUCTION
Employee satisfaction is a measure of how happy workers are with their job
and working environment. Keeping morale high among workers can be of
tremendous benefit to any company, as happy workers will be more likely
to produce more, take fewer days off, and stay loyal to the company. There
are many factors in improving or maintaining high employee satisfaction,
which wise employers would do well to implement. To measure employee
satisfaction, many companies will have mandatory surveys or face-to-face
meetings with employees to gain information. Both of these tactics have
pros and cons, and should be chosen carefully. Surveys are often
anonymous, allowing workers more freedom to be honest without fear of
repercussion. Interviews with company management can feel
intimidating, but if done correctly can let the worker know that their voice
has been heard and their concerns addressed by those in charge. Surveys
and meetings can truly get to the center of the data surrounding employee
satisfaction, and can be great tools to identify specific problems leading to
lowered morale.Many experts believe that one of the best ways to maintain
employee satisfaction is to make workers feel like part of a family or team.
Holding office events, such as parties or group outings, can help build close
bonds among workers. Many companies also participate in team-building
retreats that are designed to strengthen the working relationship of the
employees in a non-work related setting. Camping trips, paintball wars and
guided backpacking trips are versions of this type of team-building strategy,
with which many employers have found success. Of course, few workers
will not experience a boost in morale after receiving more money. Raises
and bonuses can seriously affect employee satisfaction, and should be
given when possible. Yet money cannot solve all morale issues, and if a
company with widespread problems for workers cannot improve their
overall environment, a bonus may be quickly forgotten as the daily stress
of an unpleasant job continues to mount.If possible, provide amenities to
your workers to improve morale. Make certain they have a comfortable,
clean break room with basic necessities such as running water. Keep
facilities such as bathrooms clean and stocked with supplies. While an air
of professionalism is necessary for most businesses, allowing workers to
keep family photos or small trinkets on their desk can make them feel more
comfortable and nested at their workstation. Basic considerations like these
can improve employee satisfaction, as workers will feel well cared for by
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their employers. The backbone of employee satisfaction is respect for
workers and the job they perform. In every interaction with management,
employees should be treated with courtesy and interest. An easy avenue
for employees to discuss problems with upper management should be
maintained and carefully monitored. Even if management cannot meet all
the demands of employees, showing workers that they are being heard and
putting honest dedication into compromising will often help to improve
morale.

How to improve employee satisfaction?

Factors that can improve employee satisfaction.
Organizational Development
 Shared mission or vision: In many organizations, employee doesn’t
know what is mission, vision, objects. Building a corporate culture
that requires employees to be an integral part of the organization can
be an effective way of getting the most from the talents or
competencies brought to the organization by each employee.‡
 Feedback programs: These programs will help organization what is
opinions of their employees.

Work itself
You can improve job satisfaction by

 Job rotation
 Job enlargment
 Job enrichment

Componsation and Benefits

Policies of compensation and benefits are most important part of
organization. But you should build your policies at suitability not the best.

Appraisal Programme
You should build the proper evaluation and fair and encourage employees
perform work.
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Relationship with Supervisors
Relationship with management is the key factor often happen
dissatisfaction of employees. The company should have policies to:‡

 Management must be fair treated with staff.‡

 Ready to help them.‡
 Full training for staff
 Ready to listen and respond to employee.

Promotions and career development

 Develop programs to promote all titles in the organization.
 Develop training programs for employees‡
 Build programs for career development of each title.

Build corporate culture

 Build channel of communication in organization
 Relationship with coworkers
 Build sharing culture

Working condition and health environment

Build occupational health and safety program.

Improvement programs of employee satisfaction

 HR department must have the monitoring methods for improvement
programs of employee satisfaction. Many organizations just do
appraisal of employee satisfaction but not pay attention to role of
monitoring.
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  Build solutions to improve satisfaction
 Training all level of management about the importance of satisfaction
and methods to increase satisfaction.

Employees by themselves

 Hiring the right employees

 Clearly defined and communicated employee expectations.

Process improvement

Identification method used

You should identify methods that can be implemented to improve the
assessment satisfaction of employees

Determining the level of satisfying the question

Example rating scale of relation with supervisors is 2.2/5. And you intend to
implement 2solutions and the expectation scale is 4/5

Determining the increasing rate of each method

You get a new level satisfy subtract satisfying old level,

in example above is 4 - 2.2 = 1.8.

Total of the increasing scale is 8 for example.

Methods to improve factor: relation with supervisors accounting for (1.8

/ 100 = 22.5%.)

Method options

Depending on the desire to resolve issues of the business.

Depending contain any man levels need to resolve.

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Depending on the resources of the business. Mainly resources can improve
satisfaction of employees is money, time, workforce of management,
management methods. You can change their sources at many different
levels to consider the rate of change as part of the 2.3.

Employee satisfaction index

1. Definition of employee satisfaction index

Employee satisfaction index is an index to measure satisfaction of
employee in an organization.

2. How to calculate ESI?

There is a five-point scale in the questionnaire or survey from
employee responses. They are

 Strongly Agree
 Agree
 Neutral
 Disagree
 Strongly disagree

You should remark number attached, include strongly agree (5) to strongly
disagree (1).
Then, total number of questions with answers against each response is
calculated (5, 4, 3, 2, 1).
Identify total point of each response
.Identify total number of questions answered ESI = ( total point / total
question ) * 100.

Importance of employee satisfaction

For the organization

 Enhance employee retention.

 Increase productivity.‡
 Increase customer satisfaction
 Reduce turnover, recruiting, and training costs.
 Enhance customer satisfaction and loyalty.
 More energetic employees.
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  Improve teamwork.
 Higher quality products and/or services due to more competent,
energized employees.

For the emplyees

 Employ will believe that the organization will be satisfying in the long
run.
 They will care about the quality of their work.
 They will create and deliver superior value to the customer.‡
 They are more committed to the organization.
 Their works are more productive.