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1/19/2017

DEVELOPING Knowing others is wisdom,


SELF AWARENESS knowing yourself is
Enlightenment.”
- Tao Tzu

Self Awareness
• Self Awareness is having a clear perception of your
personality, including strengths, weaknesses, thoughts,
beliefs, motivation, and emotions.
• Self Awareness allows you to understand other people, how
WHAT IS they perceive you, your attitude and your responses to
them in the moment. Allows you where your thoughts and
SELF AWARENESS? emotions are taking you. It also allows you to see the
controls of your emotions, behavior, and personality so you
can make changes you want.
• Until you are aware in the moment of the controls to your
thoughts, emotions, words, and behavior, you will have
difficulty making changes in the direction of your life.
Where you focus your attention, your emotions, reactions,
personality and behavior determine where you go in life.

Why develop Self Awareness


• Awareness is the first step in the creation process.
• As you grow in self awareness, you will better
understand why you feel what you feel and why you
WHY SHOULD WE behave as you behave.
DEVELOP • That understanding then gives you the opportunity and
freedom to change those things you’d like to change
SELF AWARENESS? about yourself and create the life you want.
• Without fully knowing who you are, self acceptance and
change become impossible.
• Having clarity about who you are and what you want
(and why you want it), empowers you to consciously
and actively make those wants a reality.

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1/19/2017

Why develop Self Awareness Developing Self Awareness


• As you develop self awareness you are able to make • Self awareness is developed through practices in
changes in the thoughts and interpretations you make focusing your attention on the details of your
in your mind. personality and behavior.
• Changing the interpretations in your mind allows you to • It isn’t learned from reading a book.
change your emotions. • Think of learning to be mindful and self aware as
• Self awareness is one of the attributes of Emotional learning to dance. When learning to dance we have to
Intelligence and an important factor in achieving pay attention to how and where our feet move, our
success. hands and body motion, what our partner is doing,
music, beat, floor space, and other dancers.

HOW SELF AWARE-ARE YOU?

ANSWREING
A FEW BASIC QUESTIONS

How self aware – are you? How self aware – are you?
1. Do you listen to others during a conversation? Or, • If you answered ‘yes’ to most of the first questions in
Do you tend to do a lot of the talking? each pair, you are most-likely self-aware.
2. Do you ask others how they feel about situations? Or,
Do you make assumptions based on your own feelings? • If you answered ‘yes’ to most of the second
3. Do you think about how your actions affect others? Or, questions in each pair, you probably could afford to
Are you confident that others are fine with how you tune into other people’s reactions and do some inner
handle situations? reflecting.
4. Are you aware of other people’s social cues? Or,
Do you mostly focus on your own?
5. Can you admit when you are wrong, and have
apologized when you are? Or,
Do you tend to think that things are wrong or go bad
because of others?

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1/19/2017

How does self awareness make us better?


• Empathy. Having the ability to see when we are wrong or
when we have made a mistake allows us to see other
peoples’ perspectives and to be empathetic to their
HOW DOES situation or their feelings.
• Admission. Have you noticed when people aren’t self-
SELF AWARENESS aware, it is very difficult for them to apologize or admit that
they are wrong? Often, these people can’t even SEE that
MAKE US BETTER? they are wrong in the first place. They tend to think that
they are always right and if something doesn’t work out as
planned, it is always someone else’s fault.
• Tolerance. When you can see your own faults, it is easier to
accept others’.

How does self awareness make us better?


• Man in the Mirror. If we can acknowledge our flaws, we
can make positive change to improve upon them. Knowing
is half the battle…and if you can admit to the qualities that
are less than stellar about yourself…you can change them
or improve upon them. HOW CAN I BECOME
• Humility. Understanding that we ourselves are not perfect
allows us to get off our high-horses. Further, know we can AWARE OF MYSELF
always be better and as a result, can be thankful for the
good that does come our way.
• Likability. Let’s face it: No one likes a know-it-all or an
individual who thinks they are always right. Having the
ability to see other peoples viewpoints, to be open and
flexible, and acknowledge that you are not the only person
who has the answer makes you a more attractive person

How can I become aware of myself? How can I become aware of myself?
• When we want good, solid information, we turn to the • Ask layers of questions
experts. So, who are you going to turn to for information • What are these layers of questions?
about yourself? Who's the expert? • Let us do some practice on this
• You.
• Does a friend, a therapist, a minister, your hero, your
spouse, your parents know more about you than you?
They can't. You live in your skin and mind 24 hours a day,
7 days a week, 52 weeks a year. Day in and day out. No
one’s closer to you than you! The answers are in there,
perhaps all you’ve needed to solve your riddles is a useful
question
• Questions can help you become more self aware

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1/19/2017

Key Importance of Self Awareness


• Research has shown that “Emotional Intelligence”- the
ability to manage oneself and to manage relationship
with others- has been identified as the most important
factor in accounting for success in leaders and
KEY IMPORTANCE OF managers.
SELF AWARENESS • In particular “Self Awareness” has been identified as a
crucial aspect of emotional intelligence
• Another area is the development of “Personal Values”
as it relates to ethics in business
• The third area of self awareness is “Learning Style”
which refers to the manner in which individuals gather
and process information

Key Importance of Self Awareness Five Core Aspects of Self Awareness


• Fourth area is the “Orientation towards Change” which
focuses on the methods people use to cope with Core Self Evaluation
change in their environment Identifies underlying
Personality attributes
• Finally “Core Self Evaluation” which identifies
underlying personality attributes
Emotional Int. Values
Standards & moral
Emotional awareness
judgments
& Control

Attitude towards
Learning Style
Change Info acquisition &
Adaptability & evaluation
Responsibility

Bangalore: Work pressure claimed the


life of yet another professional, who
committed suicide after killing his two-
year-old daughter in his flat in Kudlu
village during the early hours of
Wednesday
EMOTIONAL INTELLIGENCE
Deepak Marigowda (24), a software
engineer employed with TCS in
Bangalore, had been in love with a
girl for the past five years. The girl,
also working in the same company,
had rejected his advances. Upset
with the rejection, he hanged
himself from the ceiling of his room
in Kuvempu Nagar.

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1/19/2017

Malini Murmu -
the IIM-B
student,
committed
suicide after
being dumped Why these have
by her boyfriend
on Facebook. happened?
In a spurned love story, the couple broke their relationship after an
argument. On Sunday, Sep 18, Malini found a status posted by her
boyfriend on Facebook that read: "Feeling super cool today. Dumped
my new ex-girlfriend. Happy independence day."
After reading the status which depressed her, she committed
suicide and in a suicide note left behind, she wrote that she
committed suicide as her boyfriend left her. "He ditched me. This is
the best I can do to take revenge," she wrote.

What are Emotions?


• Emotions are intense feelings that are directed
at some one or something
What are Moods?
What are Emotions? • Feelings that are less intense than emotions
and which lack contextual stimulus

Affect
• Generic term which includes both emotions
and moods, which is a range of feelings that
people experience

How many emotions are there?


• Positive • Negative
– Enthusiasm – Hate
– Happiness – Jealousy
– Joy – Envy
– Hope – Fear
– Love – Frustration
– Pride – Sadness

• People give different responses to identical


emotion provoking stimuli.
• It can be attributed to the individual’s personality,
organisational /cultural influences.

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Four core abilities of emotional intelligence Self Awareness


• Self-awareness – The ability to recognize your own emotions
and how they affect your thoughts and behavior, know your
strengths and weaknesses, and have self-confidence.
• Self-management – The ability to control impulsive feelings
and behaviors, manage your emotions in healthy ways, take
initiative, follow through on commitments, and adapt to
changing circumstances.
• Social awareness – The ability to understand the emotions,
needs, and concerns of other people, pick up on emotional
cues, feel comfortable socially, and recognize the power
dynamics in a group or organization.
• Relationship management – The ability to develop and
maintain good relationships, communicate clearly, inspire and
influence others, work well in a team, and manage conflict.

Self Management Social Awareness

Relationship Management Relationship Management

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1/19/2017

Emotional Intelligence vs Intellectual Intelligence Developing Emotional Intelligence


• Most of us have learned not to trust our emotions. We've been told • Emotional intelligence is not learned in the standard
emotions distort the more “accurate” information our intellect intellectual way; it must be learned and understood on
supplies. Even the term “emotional” has come to mean weak, out of an emotional level.
control, and even childish. "Don't be a baby!" we say to the little boy
who is crying on the playground. "Leave him alone! Let him work it • We can’t simply read about emotional intelligence or
out!" we admonish the little girl who runs to help the little boy. master it through memorization.
• On the other hand, our abilities to memorize and problem-solve, to • In order to learn about emotional intelligence in a way
spell words and do mathematical calculations, are easily measured that produces change, we need to engage the emotional
on written tests and slapped as grades on report cards. Ultimately, parts of the brain in ways that connect us to others.
these intellectual abilities dictate which college will accept us and
which career paths we‘re advised to follow. • This kind of learning is based on what we see, hear, and
• However, intellectual intelligence (IQ) is usually less important in
feel.
determining how successful we are than emotional intelligence (EQ). • Intellectual understanding is an important first step, but
We all know people who are academically brilliant and yet are the development of emotional intelligence depends
socially inept and unsuccessful. What they are missing is emotional on sensory, nonverbal learning and real-life practice.
intelligence.

Raising EI by engaging your emotions


• When you become overwhelmed by stress, the
emotional parts of your brain override the rational
parts—hijacking your best-laid plans, intentions, and
strategies.
• In order to permanently change behavior in ways that
stand up under pressure, you need to learn how to take VALUES
advantage of the powerful emotional parts of the brain
that remain active and accessible even in times of stress.
• This means that you can’t simply read about emotional
intelligence in order to master it.
• You have to learn the skills on a deeper, emotional
level—experiencing and practicing them in your everyday
life.

Values Why Value System is Important?


• Conviction that “a specific mode of conduct or • Value System lay the foundation for
end state of existence is personally or socially – Attitude
preferable to an opposite mode of conduct or – Motivation
end state of existence”. – Influence our perceptions
• They have two attributes
– Content attribute: What mode is important
– Intensity Attribute: How much important
Value System
• Hierarchy of values in terms of their intensity
is the Value System

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1/19/2017

Self Awareness of Value System Cultural Value dimensions


• Universalism (societal rules and norms are valued) vs
• Awareness about our own value system help us Particularism (individual relationships are valued)
in • Individualism (individual contributions are valued) vs
– In understanding our attitude towards others, their Collectivism (team contributions are valued)
society, culture, behaviour etc • Affective (showing emotions is valued) vs
– In adjusting our value system in case of issues that Neutral (unemotional responses are valued)
arise out of contradictions of value system in • Internal (individual control is valued) vs
different environment or different cultures External (control comes from outside forces)
– Better interpersonal relationship • Past & Present (past is tightly connected to future) vs
Future (future is disconnected but valued)

Personal Values Ethical decision making and Values


• Terminal Value: Prescribe desirable ends or goals for • Your value system has an important implication on
the individual. ethical decision making
• Instrumental Value: Prescribe desirable conduct or • A Case for discussion: Rajesh, a top manufacturing
methods for attaining an end manager at Satellite Telecommunications, Bangalore,
walked in to the Office of Satish Chandra, the head
TERMINAL VALUE INSTRUMENTAL VALUE quality control. Rajesh was carrying an assembled part
A prosperous life Hard working, aspiring, that was to be shipped to a customer in Mumbai.
ambitious Rajesh handed Satish the part and said “Look Satish,
Self Respect, Self Esteem Obedient, dutiful, respectful this part is perfect shape electronically, but the case
Contentedness/Happiness Honest, truthful, sincere
has a small dent in it. I have seen engineering deptt
and they say that the small dent does not affect the
Taking care of loved ones / Willing to pardon othres, form, fit or function. Marketing says that the customer
Family security forgiveness won’t mind because they are just going to bury the
unit anyway.

Ethical decision making and Values


We can’t rework it, and it would cost Rs 75,000/- to
make new cases. We had to make only 23 units which we
have already done. The parts are due to be shipped at
the end of this week”
Satish responded, “Well what do you want from
me?”
LEARNING STYLE
“Just sign off so we can move forward”, said Rajesh.
“Since you’re the one who needs to certify acceptable
quality, I thought I’d better get this straightened out now
rather than waiting until the last minute before shipping”
• If you were Satish would you ship the part or not?

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1/19/2017

Learning Style-Two Dimensions Model Learning Style


• Concrete Experience (Learning by Experiencing)
CONCRETE EXPERIENCE (CE)
– Learning from activities
I – Relating to people

REFLECTIVE OBSERVATION(RO)
ACTIVE EXPERIMENTATION(AE)

N
– Engaging in practical application
F
O • Abstract Conceptualisation (Learning by theorising)
– Logically analysing ideas
INFO G EVALUATION
A – Planning sytematically
T – Finding theories and relationship
H
E
R

ABSTRACT CONCEPTUALISATION(AC)

Learning Style Learning style Instrument (LSI)


EXPERIMENTING (CE)
• Active Experimentation (Learning by doing) ACCOMMODATOR DIVERGER
• Enjoy carrying out
– Trying things out planning & involving
• Dominant CE and RO
• Creative and Inventive
– Taking risks themselves
• Act more on gut
• Have broad based
interests
– Working towards a better way feelings than logical
analysis
• Imaginative &
emotional
• Reflective Observation (Learning by contemplating)
– Carefully observing before deciding DOING (AE) REFLECTING (RO)
– Viewing from different perspectives CONVERGER ASSIMILATOR
• Problem solvers and • Dominant RO and AC
– Looking for meaning decision makers • Inclined to info &
• Prefer to deal with Science career
technical rather than • Prefer jobs where info
social and inter gathering is
personal issues predominant

THEORISING (AC)

What is Change?
• Change is something that presses us out of our
comfort zone
• Life is like a roller coaster where you have to create a
new balance as time passes on
ATTITUDE • Change is measured by the impact on us
TOWARDS CHANGE • In a competitive arena Change in organisations is
inevitable
• Change denotes the transition from one state to
other
• For fearful change is threatening, for hopeful it is
encouraging, for confident it is inspiring, because
change has considerable psychological impact on
human mind

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1/19/2017

Tolerance for Ambiguity


Two Important aspects of Change • It is the extent to which individuals are having difficulty
in coping with ambiguous, incomplete, unstructured,
• Tolerance for Ambiguity dynamic situations
• Locus of Control • Individuals who have high tolerance for ambiguity are
more behaviouraly adaptive, more entrepreneurial in
their actions, inclined to pay attention to variety of
items and less ability to concentrate on single
important information
• They are likely to succeed as better managers when the
information is rich and environments are ambiguous

Locus of Control Locus of Control


• Refers to the attitude people develop regarding the • Individuals who have an internal locus of control are
extent to which they are in control of their own less alienated from the work environment, more
destinies satisfied with their work and experience less job
• If the individuals interpret that the results they strain and more promotions and job changes,
receive depends upon their own actions then it is compared to individuals of external locus of control.
called “internal locus of control”. • Leaders with internal locus of control are innovative
• If they interpret that it is a product of outside forces and long term planners
then it is called “external locus of control” • At the same time they are less likely to comply with
their leaders directions and less accurate in
processing feedback
• Locus of control does change

Concept of Personality
• Combination of traits, behaviours and
thoughts, attitudes which makes the person
CORE unique

SELF EVALUATION

Evaluating your overall personality

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1/19/2017

Big Five Personality Attributes Self Awareness & Managerial Implications


• Extroversion (extent to which people are outgoing
instead quiet and reserved) Core
Self Evaluation
• Agreeableness (extent to which people are friendly as
opposed to disagreeableness and aggressive)
• Conscientiousness (extent to which people are careful, Emotional
responsible, accountable, task oriented and orderly) Intelligence. Values
• Neuroticism (extent to which people are emotionally
fragile, negative, fearful)
• Openness (extent to which people are curious and Attitude
Learning
towards
open to new ideas) Style
Change

Self Understanding & Managerial Effectiveness, Job Understanding


Self Management Satisfaction Job Performance differences in others

Gibbs’ Reflective Cycle- What is it?


• Should learn best from experience
• To learn from own experience, we need to reflect on
our experience
• We need to think consciously about how I could be
GIBBS’ REFLECTIVE CYCLE better next time
• This is where Gibbs’ Reflective Cycle is useful
• Brought out by Prof. Graham Gibbs in 1988 in his
book “Learning by Doing”
• This model can be applied on yourself or you can use
it to coach some one

Gibbs’ Reflective Cycle- What is it? Gibbs’ Reflective Cycle- What is it?
• Step 1- Description
– At this stage describe the situation that what happened,
do not draw conclusions
– Following Questions can help in describing the situation
• When and where did it happen?
• Why were you there?
• Who else were there?
• What happened?
• What did you do?
• What did other people do?
• What was the result of the situation?
– Honestly describing the situation is important

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Gibbs’ Reflective Cycle- What is it? Gibbs’ Reflective Cycle- What is it?
• Step 2- Feelings • Step 3- Evaluation
– Talk about the thoughts and feelings you felt during that – Look at objecetively what approach worked and what
situation. Do not comment on the emotions. didn’t work
– Following Questions can help in describing the situation – Ask the following questions
• What did you feel before this situation took place? • What was positive about the situation?
• What did you feel while this situation took place? • What was negative?
• What do you think other people felt during this • What went well?
situation? • What didn’t go so well?
• What did you feel after the situation? • What did you and other people do to contribute to the
• What do you think about the situation now? situation (either positively or negatively)
• What do you think other people feel about the – Effort to be made to uncover the root cause of the issue
situation now? similar through 5 whys?
– Honestly talking about the feelings is important

Gibbs’ Reflective Cycle- What is it? Gibbs’ Reflective Cycle- What is it?
• Step 4- Conclusions • Step 5- Actions
– Draw conclusions about what happened – Work out possible actions to deal with similar situations in
– Think about the situation once again and may draw more future
conclusions – Need to come out with some plan of action
– Ask questions like these – Get committed and review
• How could this have been a more positive experience
for every one involved?
• If you were faced the same situation again what would
you do differently?
• What skills do you need to develop, so that you can
handle this type of situation better?

Thank You
for
Your patient listening

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