Decision making in a strategic context

1. Explain problems with current ABC

a. Give solutions to fix the current ABC or discuss advantages of other
methods
2. Estimate the effect of shutting down an unprofitable service line
a. Recommend whether to shut-down or not using both qualitative
factors and the estimate
3. Prepare a marginal costing statement with and without dropping the
unprofitable line

Financial performance measurement and firm value

1. Advantages and disadvantages of ROI/ROCE as a key performance
measure
2. Suggest alternative financial measures to ROI and give advantages
compared to ROCE
3. Calculate the ROCE of different channels/segments. Use this and other
measures to compare the financial performance of the channels
4. Interpret a revised income statement

Customer Value and Customer Accounting

1. Estimate the profitability of a potential new customer from additional
information (see )
2. Advise what directors should do about each customer/customer segment
assuming cost estimates are reliable
3. Outline the potential weaknesses (disadvantages) of the customer
profitability methodology used and suggest improvements
4. Is it beneficial to trace corporate costs to individual customers?
5. Describe further customer accounting measures that could be used and
explain how they will improve business performance (benefits)
6. Recommend how to enhance profitability during the year (quiet times)
7. Calculate Net Promoter Score, explain what it is for and how to use it
8. Interpretation of a whale curve and recommendations based on it
9. Explain advantages of CSPA over SLPA

Balanced Performance Measurement, Management, Rewards and Bonus

Schemes
1. Describe characteristics of a balanced performance management system
2. Explain limitations of the current key financial measures
3. Construct a balanced PM model
a. 8+ key performance measures
b. Explain how each is measured and how the goal is achieved
c. Choose some of these measures to explain how each improves the
effectiveness of performance measurement and drive
improvement in financial performance
4. Explain any key issues that must be fixed in the company to implement
the performance measurement system
Supplier and Inventory Performance Management
1. Calculate the figures from the EOQ model (EOQ, ROP and SS), interpret
these figures and how they help the company
2. Explain the EOQ model and outline the assumptions in this model
a. Link to the company – is the EOQ model relevant?
3. Calculate the total cost of ownership and supplier performance index for
each supplier and compare
4. Recommend which supplier to use considering financial and non-financial
measures

Quality Management and Costing

1. Advantages and disadvantages of TQM vs. ISO 9001
2. Interpretation of raw materials and quality recommendations and
changes that need to be made to implement these
3. Key principles of TQM and ISO 9001, discuss how each or both would or
would not benefit company
4. Compare and contrast TQM and ISO 9001
5. Give examples of current key quality problems (no calculations) and
recommend solutions to these (financial/non-financial factors)

Management Accounting for the Environment

1. Prepare an environmental cost report + express each cost category as a %
of total environmental costs and total operating costs
2. Comment on environmental performance using info from cost report
3. Recommendations on how to improve environmental performance
4. Explain the TEQ model and identify possible environmental costs for each
of the categories
5. Explain benefits of the product lifecycle approach to environmental
management
6. Discuss the company’s current strengths and weaknesses based on the
report
7. Explain the likely financial impact of further certification and highlight
non-financial impacts. Recommend what certification to implement if
figures given
8. Advice 6 key environmental indicators to better monitor environmental
performance