How to Update and Install the New Link via App Catalog (Recommended)
1) Open App Catalog on your iPhone.
2) Click on Install next to WFM-Employee Link, then click Install on the pop-up window (If it shows
"Installed", select "Installed" and then "Install" on the pop-up window).
3) After install completes try to relaunch the application from your home screen.
Note: The WFM “App” is just a shortcut to a website and not a traditional application. If they have
deleted and reinstalled the link already, there is no benefit to reinstalling the link again – as it will just
take them to the same website.
How to Add to Home Screen in Safari: Send the link to the user via Email or Text Message. Have the
user try to open the link OR copy the link (push + hold) and paste it into their browser (Safari on iOS). If
the link opens, they can Add the Shortcut to their home screen. Select the Square with an Arrow
pointing up at the bottom of the screen and then slide over on the menu until you see “Add to Home
Screen”.
Troubleshooting
Clearing Browser History for Safari
1) Open Settings
2) Select Safari
3) Select “Clear History and Website Data”
Note: The WFM “App” is just a shortcut to a website and not a traditional application. If they have
deleted and reinstalled the link already, there is no benefit to reinstalling the link again – as it will just
take them to the same website.
How to Add to Home Screen in Chrome: Send the link to the user via Email or Text Message. Have the
user try to open the link OR copy the link (push + hold) and paste it into their browser (Chrome on
Android). If the link opens, they can Add the Shortcut to their home screen. Select the 3 dots on top
right (menu) and then select “Add to Home Screen”.
Troubleshooting
Clearing Browser History / Chrome History
1) Go into Settings.
2) Go to Apps.
3) Find and select Chrome (or whichever browser is being used)
4) Select Storage
5) Select Clear Cache
Certificate Issue
1) If asked to install a certificate by Chrome – select Cancel
InforCloudSuite or Sts.Ad.Hercrentals.Com?
Select sts.ad.hercrentals.com
App Catalog
If you don't have the App Catalog, you will need to enroll into Airwatch.