GTMailPlusv2 PDF

User Guide
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Printed: December 2017

GTMailPlus User Guide
Contents
Preface .......................................................................................................................................... 4
Downloading, Installing and Configuring ....................................................................................... 5
Minimum System Requirements ........................................................................................................ 5
Operating System Requirements ........................................................................................................ 5
Pre-Configuration Check List............................................................................................................... 6
Downloading GTMailPlus .................................................................................................................... 7
Additional Items .............................................................................................................................. 8
Other Software................................................................................................................................ 9
Installing GTMailPlus ......................................................................................................................... 10
Automatic Configuration............................................................................................................... 13
Initial Configuration .................................................................................................................. 13
Extended Configuration ............................................................................................................ 13
Configuring GTMailPlus..................................................................................................................... 14
Basic User Configuration ............................................................................................................... 15
No Configuration/Retrieve from Server........................................................................................ 17
Restore from Backup..................................................................................................................... 19
Starting GTMailPlus ..................................................................................................................... 20
Logging In .......................................................................................................................................... 20
GTMailPlus Dashboard Interface ................................................................................................. 20
Dashboard Icon ................................................................................................................................. 21
Dashboard Menus ....................................................................................................................... 21
Webmail ............................................................................................................................................ 22
Outbound Messages ......................................................................................................................... 23
View an Outbound Message ......................................................................................................... 24
Cancel an Outbound Message ...................................................................................................... 25
Holding Outbound Messages (Deferred Delivery) ........................................................................ 27
Re-Queuing a Message ................................................................................................................. 27
Data Transfer .................................................................................................................................... 28
Message Preview Connection ....................................................................................................... 29
Auto Collect (Message Preview Only) ........................................................................................... 29
Settings.............................................................................................................................................. 30
System ........................................................................................................................................... 31
Users ......................................................................................................................................... 31
Shared Folders .......................................................................................................................... 35
Mail Gateways........................................................................................................................... 38
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User Policies .............................................................................................................................. 44
Outbound Filters ....................................................................................................................... 51
Tracking ..................................................................................................................................... 56
Alerts ......................................................................................................................................... 60
Communications ........................................................................................................................... 66
Connections .............................................................................................................................. 66
Schedules .................................................................................................................................. 71
Mailbags .................................................................................................................................... 77
Accounting ........................................................................................................................................ 83
Tariffs ............................................................................................................................................ 83
Adding a New Tariff .................................................................................................................. 83
Assign a Tariff to a Connection ................................................................................................. 85
Edit a Tariff ................................................................................................................................ 86
Copy a Tariff .............................................................................................................................. 87
Delete a Tariff............................................................................................................................ 88
Help ................................................................................................................................................... 90
Generating a Support Message..................................................................................................... 91
Toolbar ........................................................................................................................................ 92
File Menu .......................................................................................................................................... 92
View Menu ........................................................................................................................................ 92
Tools Menu ....................................................................................................................................... 92
System Configuration .................................................................................................................... 93
General...................................................................................................................................... 93
Account ..................................................................................................................................... 94
Ports .......................................................................................................................................... 94
Dashboard ................................................................................................................................. 94
Maintenance ............................................................................................................................. 95
Create Backup ............................................................................................................................... 96
Backup Scheduler .......................................................................................................................... 97
Restore Backup ............................................................................................................................. 98
Restoring from a Locally Stored Backup ................................................................................... 98
Restoring from an Exported Backup ......................................................................................... 98
Change Password .......................................................................................................................... 99
Help Menu ...................................................................................................................................... 100
Additional Assistance................................................................................................................. 101
Finding Computer Name ................................................................................................................. 101
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Finding Computer IP Address.......................................................................................................... 102
Contacting GTMaritime Support ..................................................................................................... 103
Preface
The purpose of this guide is to provide you with a complete guide to GTMailPlus.
The guide aims to comprehensively cover everything you need to know from downloading, installing
and initial configuration of the software, right through to detailed explanations of all operational
aspects of the software.
The images in this document have been captured from a Windows 7 Ultimate (SP1) operating
system. If you are using a different operating system to the above, the images in this document may
vary slightly.
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Downloading, Installing and Configuring

This section will guide you through the steps involved in downloading, installing and configuring
GTMailPlus, but before getting started, please check your computer meets the minimum system
requirements.
Minimum System Requirements
Please ensure the PC you wish to install the GTMailPlus software on is at least of the below
specification:
- Microsoft Windows 7 SP1

- Microsoft .NET Framework v4.6.2
- 1GHz processor
- 1GB RAM
- 5GB free disk space
Operating System Requirements

The GTMailPlus v2 client requires that Microsoft .Net Framework version 4.6.2 is installed.
If this version of .NET is not installed on the machine intended to run GTMailPlus, please ensure you
select it from the Additional Items section at the bottom of the Downloads page.
PLEASE NOTE:
While Microsoft .Net Framework version 4.6.2 is compatible with most modern versions of the
Windows operating system, there are some operating systems that it is not compatible with.
A full list of compatible operating systems can be found here (Internet connection required for link).
If you have any queries regarding your system suitability, please contact our Support Centre prior to
install.
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Pre-Installation Check List

Before attempting to install and configure GTMailPlus, please ensure:
- Your communications equipment is in good working order

- On board firewalls and ISP trench rules are set to allow traffic to/from the GTMailPlus
communications servers shore side
- Your GTMailPlus account is active, ready for install and that you have your GTMailPlus
mailbox details available
GTMailPlus Communications Servers

For vessels using IP based communications, GTMailPlus v2.0.5.x and above has been designed to
automatically switch between all available communications servers.
For the vessel to be able to connect to all the communications servers available, we recommend
opening port 27641.
This will ensure, if more servers are added in the future, there will be no need to reconfigure
firewalls or ISP trench rules for the vessel to benefit.
The servers sit behind the Global DNS address comms.gtmailplus.com which, at the time of writing,
will resolve to one of the below IP addresses
GTMailPlus Server IPs

46.37.176.205
34.249.183.66
34.249.103.184
52.209.42.205
35.157.202.95
52.57.100.58
Dial-up Communications numbers are as below
Service Type Access Number

Serial 44 161 8645671
ISDN - HDLC 44 161 8645672
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Downloading GTMailPlus
The latest version of GTMailPlus is always available for download from the GTMaritime Web Portal.
To access the Web Portal, go to: http://dashboard.gtmaritime.com and log in using the account
details you have been provided. If you have not been supplied with login details, please contact
GTMaritime Support.
Once logged into the Web Portal, click on the Downloads tab on the
right-hand side of the screen.
The Downloads page lists all software in the GTMaritime suite.
You will find the latest version of GTMailPlus at the

top of the list on the Current Versions page along
with the following options to customise your
download:
▪ Silent Install
Includes an additional file in the download
package that will install the software using
‘typical’ settings. The software will not prompt
the user for any information during a ‘silent’
install
▪ Initial Configuration
Includes an additional file in the download package that will automatically configure the
software with basic configuration details
▪ Extended Configuration
Includes an additional file in the download package that will automatically configure the
software with more advanced configuration details based on the vessels current Offline Remote
Configuration settings
▪ Include Manual
Includes the GTMailPlus User Guide in the download.
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Additional Items
At the bottom of the Downloads page is the Additional Items
section.
This section contains the option to download additional software
required for GTMailPlus to run.
From here you can select to include the .NET Framework prerequisites in your download package.
The required .NET software may already be installed on your machine.
While Microsoft .Net Framework version 4.6.2 is compatible with most modern versions of the
Windows operating system, there are some operating systems that it is not compatible with.
A full list of compatible operating systems can be found here (Internet connection required for link).
If your operating system does not support .NET 4.6.2, an earlier version of GTMailPlus is available to
download on the Previous Versions tab.
Select the download options applicable to you and click on Start Download.
The selections made on the Downloads page will be used to build the download file
(GTInstallerPlus.zip).
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Other Software
Below is a brief description of the other software available on the Downloads page.
Some of the software listed below will incur charges when installed.
• GTMailPlus Dashboard
Option to install a 2nd dashboard for GTMailPlus on a networked PC on board
You MUST have a full version of GTMailPlus installed
• GTSentinel
GTMaritime Antivirus solution
Built on ESET’s market leading Endpoint Antivirus platform
• GTRAFT
Automatic File Transfer solution from GTMaritime
• GTeNoADPlus
Create and submit Notice of Arrival/Departure forms when visiting US waters
• GTMail4Crew
Crew mail solution from GTMaritime
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Installing GTMailPlus
1. Browse to the location of the software installer and unzip the contents of the file
GTInstallerPlus.zip to a location on the installation machine
2. Run the application file ‘AutoRun’
3. If prompted, click RUN to confirm
The GTInstaller window now appears.
4. Click on the GTMailPlus link in the Software

section to begin the installation
Microsoft .NET v4.6.2 MUST be installed on the machine for GTMailPlus to run.
If your computer does not have .NET4 and it was included with your GTMailPlus
software, you will be prompted to install it.
5. Select YES if prompted to install .NET – go to step

10 below if this prompt does not appear
6. Accept user agreement and continue until .NET

installation completes.
7. Click on Finish to return to the GTInstaller window
8. Click on the GTMailPlus link in the Software section
9. With .NET4 now installed, the GTMailPlus

installation will begin
10. Click on Next to continue with the installation
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11. The End User License Agreement window

appears.
12. If you accept the terms of the licence
click in the I accept box and click Next
13. Select Setup Type and click Next
The Complete option will be selected by default and

will install GTMailPlus using the default paths
System Files
C:\Program Files\H2OSatellite\GTMailPlus
Application Data
C:\Encore
The Custom option will allow you to choose
alternative locations for System and Application data
14. If selecting Custom, you will be prompted to

set alternate locations for system and
application Data
15. Click on Browse to set an alternative
location for system data
16. Click Next to continue
17. Click on Change to set an alternative

location for application data.
18. Click Next to continue
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19. Click Install to begin or Back if any changes

are required
20. GTMailPlus will now be installed on your

computer
This may take several minutes to complete.
21. Click on Finish to complete
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Automatic Configuration
There are 2 different automatic configuration options which need preparing in advance of
installation:
Initial Configuration
A small file is included with the download package will automatically enter the vessels account
details on installation.
Extended Configuration
A small file is included with the download package that fully configures GTMailPlus based on settings
entered in shore side Web Portal.
Initial Configuration
If your download included an Initial Configuration file with the download package, the GTMailPlus
Configuration wizard will open with all account details automatically populated.
There are 4 user accounts automatically populated

should you wish to use them
• Master
• Bridge
• Chief Officer
• Chief Engineer
You can Add new accounts or Edit/Delete the ones you

see listed in the GTMailPlus Configuration window
immediately, or later via Settings menu.
Click on Save to confirm the configuration
This completes installing GTMailPlus with Initial

Configuration
Extended Configuration
If your software included an Extended Configuration (BCK) file with the download package, it will be
automatically detected during the installation process.
The Extended Configuration file will automatically

configure the GTMailPlus software in accordance with
settings on the GTMaritime Web Portal.
The software will prompt that installation and

configuration are complete.
This completes installing GTMailPlus with Extended Configuration
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Configuring GTMailPlus
If there is no configuration file included with your GTMailPlus installer to automatically configure the
software, you will need to manually enter your vessel account details into the GTMailPlus
Configuration window.
The GTMailPlus Configuration wizard offers 3 different

ways to manually configure the software:
No Configuration/Retrieve from Server
This option allows you to enter minimal configuration
details to collect a fully prepared configuration file from
the shore side server.
Only use this option if you have been advised that there
is a configuration file waiting for you to collect.
Basic User Configuration
Manually enter your account details into the software
Restore from Backup
To be used to restore a previously installed GTMailPlus
client.
Only use this option if you have an existing GTMailPlus
backup file you wish to restore.
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Basic User Configuration
Using the Basic User Configuration option, you will be required to manually enter your GTMailPlus
account details.
1. Select the Basic User Configuration option
2. Enter your vessels GTMailPlus account details as
supplied.
Note:
The details entered opposite are for illustrative purposes
only. Please check and enter your vessel specific
information into these fields.
3. You will see that there are 4 user accounts automatically populated should you wish to use them
• Master
• Bridge
• Chief Officer
• Chief Engineer
You can Add new users accounts, Edit existing user

accounts or Delete user accounts in the
Configuration Wizard window, or you can perform
these actions later via the Settings menu in the
GTMailPlus user interface.
4. Click the ‘Prefix Account Name to Display

Name for user’ if you wish to have the vessel
‘Account Name’ automatically included in
outgoing message headers.
5. Select the account you would like to set as the Default User
from the dropdown menu.
The Default User is the primary user account.
If you are unsure which account to set as the Default User,
please select ‘master’.
6. Select the account you would like to set as the Postmaster

from the dropdown menu.
The Postmaster is the account used to send administrative
and system messages to users on-board.
If you are unsure which account to set as the Postmaster, please select ‘master’.
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7. When complete, click on the Save button to

save your configuration
Basic User Configuration is now complete.
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No Configuration/Retrieve from Server
If your vessel has been pre-provisioned on the shore side server using the Offline Remote
Configuration feature of the GTMaritime Web Portal, you can select the No Configuration/Retrieve
from Server option in the Configuration Wizard window.
The No Configuration/Retrieve from Server option gives you a reduced version of the GTMailPlus
Configuration window.
You will be required to enter your GTMailPlus account information and configure a new Connection
to collect your full configuration from the shore-side server.
1. Enter your vessels GTMailPlus account details

as supplied.
Note:
The details entered opposite are for illustrative
purposes only. Please check and enter your vessel
specific information into these fields.
2. Click on Save
3. Double-click on the GTMailPlus icon on the desktop to launch the GTMailPlus

software
4. Log in to the software using Administrator credentials

Username administrator
Password password
5. You will be prompted that the software is waiting

for a configuration download from the server.
Click on OK.
You now need to create a Data Connection to collect your configuration.
6. Click on the Data Transfer button

7. Click on the Add button to create a new Connection
8. Select your Connection type from the list
9. Select your Terminal type from the list
10. Click on Next
Default settings are displayed for the Connection and

Terminal type you select.
11. Change as appropriate and click on Save to confirm

12. Click on Collect All Connection to download your
configuration file
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13. Upon completion of the download, the configuration will be
automatically installed.
14. To complete the installation, click on the Dashboard File menu
15. Select Exit
All user accounts, connections, schedules etc. as pre-provisioned on the

shore server, will now be ready to use.
16. Log in to the dashboard using your account credentials.

17. Configuration from Server is now complete.
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Restore from Backup
The Restore from Backup option can be used if you are reinstalling GTMailPlus and wish to restore a
previous backup.
You must have a GTMailPlus backup file to use this option.
1. Select Restore from Backup from the Configuration

Wizard window
2. The configuration options will disappear
3. Click on the Restore from Backup button
4. Browse to the location of your backup file (.BCK)

5. Double-click on the backup (.BCK) file you wish to
restore
6. You will be prompted that restoring a backup will
clear existing data. Click on Yes to confirm
7. The restore procedure will now begin

8. You will be prompted when the restore is complete
9. Click on OK
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Starting GTMailPlus
To start the GTMailPlus mail client double-click the GTMailPlus icon on your desktop.
Logging In
When the GTMailPlus software starts, the Login window will
display requesting Client, Username and Password information
Client
Is the name or IP address of the main GTMailPlus installed
machine
Click on the pull-down arrow to reveal a list of machines the
software detects
1. Select the GTMailPlus installed machine in Client

2. Enter your Username
3. Enter your Password
4. Press Enter or click Login
GTMailPlus Dashboard Interface

Welcome to the GTMailPlus Dashboard.
This is the control centre for your GTMailPlus

software
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Dashboard Icon
The GTMailPlus icon will display in your System Tray when a user is logged in
to the GTMailPlus Dashboard.
Right Click on the GTMailPlus icon to display the menu.
The menu has three options:

Open: Opens (Maximises) the Dashboard screen if hidden
Hide: Hides (Minimises) the Dashboard screen if visible
Exit: Closes the GTMailPlus dashboard
Dashboard Menus
Launches the GTMailPlus Webmail client in a new window.
Webmail can be accessed from any PC on the network by browsing to the
GTMailPlus PC on port 8080 (default).
Opens the Outbound Messages page, displaying a list of all E-Mail messages
waiting to be transferred from the vessel in the next Data Transfer session.
(Access to this page may be restricted by owner set policies)
Opens the Data Transfer page used for transmitting and receiving messages
(Access to this window may be restricted by owner set policies)
Opens the GTMailPlus Settings page.

(Access to this window may be restricted by owner set policies)
Opens the GTMailPlus Help page.

Displaying the status of the software and allows you to generate a Support
Message.
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Webmail
GTMailPlus has an inbuilt email client that allows anybody with a user account
in the local GTMailPlus system to access their emails.
Webmail can be accessed either by clicking the Launch Webmail button on the
GTMailPlus Dashboard, or by browsing to the GTMailPlus PC on port 8080
- Using the GTMailPlus Client PC, browse to http://localhost:8080 or http://127.0.0.1:8080

- Using a Networked PC, replace localhost or 127.0.0.1 in above examples with the IP address
of the GTMailPlus installed machine.
After a few moments, the Webmail login screen will

appear.
1. In the Login box, enter your GTMailPlus

Username
2. In the Password box, enter the password
associated with your GTMailPlus account
3. Click on Enter to confirm
The Webmail client will now start up displaying your

folders and messages
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Outbound Messages
The Outbound Messages page allows you to view and control messages sent
from the users on-board.
When selecting Outbound Messages, a summary of messages waiting to be

sent during the next Data Transfer session will display.
Access to the Outbound Messages page may be restricted by owner set

policies.
If access to the Outbound Messages page is restricted, you will be

prompted accordingly if you try to open the page.
If you do have access to the Outbound Messages page it will open as below:
From this page, you can monitor and manipulate messages queued to be sent out.
Messages (Non-system messages only) in the Outbound Messages queue can be held for later
transmission or rejected.
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View an Outbound Message
Access to the contents of Outbound Messages may be restricted by owner set policies.
To view the contents of a message in the Outbound Messages queue:

1. Click the Outbound Messages button on the GTMailPlus Dashboard.
2. Double-click on the message you wish to view.
If access to the contents of Outbound Messages is restricted, you

will be prompted accordingly if you try to view a message.
If your policy settings allow you to view the contents of Outbound Messages, the message will open
in a preview window showing the following details
- Sender
- Recipients
- Date and Time Sent
- Subject
- List of Attachments
- Message body
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Cancel an Outbound Message
policies.
To cancel an outbound message prior to transmission:

1. Click the Outbound Messages button on the GTMailPlus dashboard

To prevent the software from dropping more messages into the outbound list while you are making
changes to it, you must ensure the you Lock the mailbox.
While the mailbox is manually locked, the software will not be able to complete a Data Transfer
When you finish making changes, you MUST unlock the Mailbox to allow the software to resume
normal operation.
2. On the Outbound Messages page, click on Lock

Mailbox
3. Right-click your mouse on the message you wish to cancel

4. Select Reject from the pop-up menu
5. Select rejection option from the sub-list
When complete you MUST unlock the Mailbox to allow the software to resume normal operation.
6. Click on Commit Changes to Confirm changes or

Click on Revert Changes to Undo changes made to the
mailbox since locking.
The rejection options available (step 5 above) are as follows:
Silently:
The message will be deleted from the outbound queue.
No message/notification will be issued to the sender of the
message.
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With NDR:
The message will be deleted from the outbound queue and a
system generated Non-delivery report sent back to the sender.
With Note:
Message will be deleted from the outbound queue.
A pop up window will appear allowing you to enter a short
message explaining the reason for rejection to the sender.
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Holding Outbound Messages (Deferred Delivery)
policies.
To hold an outbound message on the vessel for transmission to shore later:

1. Click the Outbound Messages button on the GTMailPlus dashboard

To prevent the software from dropping more messages into the outbound list while you are making
changes to it, you must ensure the you Lock the mailbox.
While the mailbox is manually locked, the software will not be able to complete a Data Transfer
When you finish making changes, you MUST unlock the Mailbox to allow the software to resume
normal operation.
2. On the Outbound Messages page, click on Lock Mailbox
3. Right Click your mouse on the message you wish to hold

back from transfer
4. From the pop-up menu select State
5. Change the message state from Queued to Holding
When complete you MUST unlock the Mailbox to allow the software to resume normal operation.
6. Click on Commit Changes to Confirm changes or

Click on Revert Changes to Undo changes made to the
mailbox since locking.
Re-Queuing a Message
Messages held back from transfer will remain in the Holding state until they are re-queued.
To place a held message back in the outbound queue to be transferred follow the steps in Holding
Outbound Messages, setting the State from Holding to Queued in Step 5.
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Data Transfer
The Data Transfer page is where you can control manual connections to send
and receive emails.
To access the Data Transfer page, your owner set policy must allow you access
to Remote Communications.
To manually initiate a Data Transfer:
1. Click the Data Transfer button on the GTMailPlus Dashboard
If access to the Data Transfer page is restricted, you will be

prompted accordingly when you try to access the page.
If you do have access to the Data Transfer page, you see the below screen:
2. Select the Connection you wish to use from the Connection dropdown list
3. Select the Mailbag you wish to transfer from the Mailbag dropdown list
4. To initiate a Data Transfer, click on either Message Preview

Connection or Collect All Connection
Collect All Connection

Connects to the GTMailPlus shore-side server transferring all Queued outbound messages to shore
and collecting any waiting messages.
Message Preview Connection

Connects to the GTMailPlus shore-side server and displays a list of messages that are waiting to be
received. You can then choose which messages to collect during the data session.
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Message Preview Connection
To initiate a Message Preview Connection, your owner set policy must be set with Allow Message
Preview Connections option enabled.
With a Message Preview Connection, a connection is made to the GTMailPlus

shore side servers and you are presented with a list of messages currently
waiting to be received.
This allows you to control what is received before starting to download

messages.
To control incoming messages during the data session:
1. Click the Data Transfer button on the GTMailPlus Dashboard

2. Select Connection and Mailbag
3. Click on Message Preview Connection
4. When connection is established, the Inbound Message Preview window will appear
5. Selecting the message gives you the following options:

Collect: Receive the selected message.
Collect All: Receive all pending inbound messages.
Hold: Do not collect the message during this session, but leave it in
the message queue to be collected later.
Reject: Reject the message Silently, With NDR or With a Note.
Auto Collect (Message Preview Only)

Selecting the Auto Collect (Message Preview Only)
option from the Data Transfer window will, for a
Message Preview Connection, force the software to
start collecting messages individually in the order they
were received immediately upon connection.
Note:
You can stop the preview session at any time.
Session will be automatically disconnected after 60 seconds of inactivity.
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Settings
The Settings page is where user level configuration changes can be made to
the GTMailPlus software.
To access the Settings page, your owner set policy must allow you access to
Settings.
The Settings page is divided into 3 sections: System, Communications and Accounting. Each section
is explained in full later in this guide, but briefly the sections consist of the following:
The System section is where you can:

• Administer Users accounts
• Configure Shared Folders and Mail Gateways
• Add, edit and remove User Policies and Outbound Filters
• Configure Tracking and Alerts
The Communications section is where you:

• Configure Connections
• Create connection Schedules to associate with Connections
• Create Mailbags to associate with Connections
The Accounting section is where you can:

• Setup Tariffs to associate with Connections
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System
The System section of the Settings page is where the operational aspects of your GTMailPlus
software can be configured.
This section covers Users, Shared Folders, Mail Gateways, User Policies, Outbound Filters, Tracking
and Alerts.
Users
The Users page is where you will find a list of the User accounts currently can be created in the
software to allow individuals to send and receive mail.
Users accounts can also be created to allow other applications IMAP or POP3 email access to shore
via GTMailPlus
System User accounts are created and used by GTMailPlus and/or other GTMaritime applications to
send data from ship to shore.
System User accounts are flagged with a Policy of <SYSTEM> and cannot be edited or deleted.
Add a New User Account

To access the Users page, your owner set policy must allow you access to Settings.
To add a new User:
1. Click the Settings button on the GTMailPlus Dashboard
2. Click on Users on the left-hand side
3. Click on the New button
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4. Enter a unique Username for the new account

5. Enter a Password – Minimum 6 characters A-Z, 0-9
6. In Display Name enter the name you wish to be
displayed on outgoing emails sent by the user
7. Click on Add to assign an email address to the account.
8. Enter a valid email address to be assigned to this user

9. Click on OK
Note:
You can add multiple email addresses to a User
10. If more than 1 email address is assigned to the user,

select the Primary Address from the drop-down list
11. If GTMailPlus is configured to relay messages to an
external mail server, select it from the Gateway list
12. Select the relevant Policy to be applied to this user from
the drop-down list.
13. Click on Save to confirm
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Edit a User Account
You can Edit user accounts to change password and display name, add or remove email addresses
and change the mail gateway and policy settings.
To edit a User account:
3. Either double-click the User you wish to edit from

the list or click once to highlight and click the Edit
button
4. Make the required changes

Note:
It is not possible to edit the Username field
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Delete a User Account
If you need to Delete a user account to change a user’s password and display name, add or remove
email addresses and change the user’s gateway and policy settings.
To edit a User account:
3. Click to highlight the User account you wish to

Delete
4. Click on the Delete button
5. Click on Yes to confirm
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Shared Folders
Shared Folders can be used to share the contents of a mail folder or subfolder other users
configured on board, allowing them to view, reply, move or delete the messages.
To access the Shared Folders page, your owner set policy must allow you access to Settings.
Sharing Folders from the GTMailPlus dashboard is only possible if you are accessing your email using
the IMAP protocol.
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Add a New Shared Folder
Shared Folders are only applicable if you are accessing your email using the IMAP protocol.
To access Shared Folder settings, your owner set policy must allow you access to Settings.
To add a Shared Folder:
2. Click on Shared Folders on the left-hand side
3. Click on New
4. Select the User who owns the folder you wish to

share
5. Select the Folder of the user you wish to share
6. Select the Overide Folder Name option if you wish
the folder to appear to users with a different title
The example opposite shows the Reports folder belonging
to user Master being shared with other users as Shared
Reports.
Note:
When Sharing a Folder, all IMAP enabled email accounts in your GTMailPlus system will be able to
access, move, delete and edit the contents of that folder.
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Deleting a Folder Share
To access Shared Folder settings, your owner set policy must allow you access to Settings.
To delete a Shared Folder:
2. Click on Shared Folders on the left-hand side
3. Click on the folder share you wish to Delete

4. Click on Delete
5. Select Yes to confirm
Note:
This action only removes the Share for the folder – it does not delete the folder
The owner of the folder will still be able to access the folder as normal.
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Mail Gateways
A Mail Gateway is used in more complex installations to connect GTMailPlus to a 3rd party mail
server. This allows GTMailPlus to route messages to an external server for delivery.
To access the Mail Gateways page, your owner set policy must allow you access to Settings.
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Add a New Mail Gateway
To access the Mail Gateways page, your owner set policy must allow you access to Settings.
To add a Mail Gateway:
2. Click on Mail Gateways on the left-hand side
3. Click on New
4. Enter a unique Name for the Mail Gateway

5. Fill in the details of your mail server
Reference
Name: Unique name for the Mail Gateway
Forward SMTP Host: IP(v4) address or Host Name of your mail server
Forward SMTP Port: Port number used to communicate with the mail server
Requires Authentication: Select if your mail server has authentication option enabled
Username: Username for authentication to mail server
Password: Password for authentication to mail server
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Assign a Mail Gateway to a User
For a Mail Gateway to be effective, it must be assigned to a User.
To access Mail Gateways and assign them to Users, your owner set policy must allow you access to
Settings.
To assign a Mail Gateway to a User:
3. Either double-click the User you wish to assign

the Mail Gateway to or click once to highlight and
click the Edit button
4. Select the Mail Gateway from the Gateway

dropdown list
Note:
Once set, ALL mail received for this user will be forwarded to the Mail Gateway
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Edit a Mail Gateway
To access the Mail Gateways, your owner set policy must allow you access to Settings.
To edit a Mail Gateway:
3. Either double-click the Mail Gateway you

wish to amend from the list or click once
to highlight and click the Edit button

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Delete a Mail Gateway
You can delete a Mail Gateway at any time provided it is not currently assigned to a User.
To delete a Mailbag Gateway, your owner set policy must allow you access to Settings.
To delete a Mail Gateway, disassociate the gateway from any Users it is assigned to and then delete
as follows:
3. Check the Users list to identify those that are

associated with the Mail Gateway
4. Either double-click the User you wish to
remove the Mail Gateway from or click once
to highlight and click the Edit button
5. Select a different Gateway

6. Click on Save
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8. Click on the Mail Gateway you wish to delete
9. Click on Delete
10. If the Mail Gateway is associated with a

User, you will be prompted accordingly.
Check Users and disassociate the Mail
Gateway from all Users
11. If the Mail Gateway is not associated with

any Users, you will be prompted to confirm
the deletion
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User Policies
User Policies give you control over User level access to Configuration, Settings and Data Transfer as
well as allowing you to set restrictions on outbound messages.
To create and edit User Policies, your owner set Policy must allow you access to Settings.
GTMailPlus has example Policies upon installation that can be edited or copied to create your own
custom policies.
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Add a New User Policy
To access the User Policies page, the Policy of the account you are currently logged in as must allow
you access to Settings.
To add a User Policy:
2. Click on the User Policies button on the left-hand side
4. Enter a Name for the Policy

5. Set the Access settings you require
6. Set the Email settings you require
Reference
Name: Unique name for the Policy
Allow Remote Communications: User can initiate Data Transfer connections
Allow Message Preview Sessions: User can also use Message Preview option
Allow Configuration: Gives User access to Settings and Configuration
Allow Viewing of Outbound Message List: Gives User access to Outbound Messages
Allow Viewing of Outbound Message Content: User can also view Outbound Message content
Request ‘Delivery Receipt’: Request DR from destination mail server*
Request ‘Read Receipt’: Request RR from destination mail server*
External Email Allowed: Allows User to send messages to shore
Limit External Email Size (kB): Restrict the size of messages User can send
Allow Attachments: Allow User to attach files to messages
Limit External Attachment Size (kB): Restrict the size of attachment User can send
*Delivery and Read Receipts are Request only and subject to support from the Destination mail
server
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Assign a Policy to a User
For a User Policy to be effective, it must be assigned to a User.
To access the Users page, the Policy of the account you are currently logged in as must allow you
access to Settings.
To assign a User Policy to a User:
3. Either double-click the User you wish to assign

the User Policy to or click once to highlight and
4. Select the Policy to assign to this User from the drop-

down list
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Edit a User Policy
To edit a User Policy:
3. Double-click on the Policy you wish to edit or click once on

the Policy to highlight and click on the Edit button

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Copy a User Policy
To copy a User Policy:
3. Click once to select the Policy you wish to copy

4. Click on the Copy button
5. Give the new Policy a new Name

6. Make any other changes required
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Delete a User Policy

You can delete a User Policy at any time provided it is not currently assigned to a User.
To delete a User Policy, your owner set policy must allow you access to Settings.
To delete a User Policy, disassociate the Policy from any Users it is assigned to and then delete as
follows:
3. Either double-click the User you wish to

disassociate the User Policy form or click once to
highlight and click the Edit button
4. Select a different Policy for the User from the

dropdown list
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7. Click once to select the Policy you wish to delete

9. If the User Policy is associated with a User, you

will be prompted accordingly
Check Users disassociate the User Policy

from all Users
10. If the User Policy is not associated with any Users,

you will be prompted to confirm the deletion
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Outbound Filters
Outbound Filters are one or more rules that can be configured to regulate mail sent to specific
addresses or domains. These rules block mail before it can be queued for transmission from the
vessel, returning an NDR to the sender.
To create and edit Outbound Filters, your owner set Policy must allow you access to Settings.
Outbound Filters operate on a ‘Best Match’ principle.

This gives the ability to block all messages to a domain whilst still permitting email to an individual
address within that domain.
In the above example, the top filter ensures that all messages to the domain @example.com will be
blocked by the software.
The additions of the 2nd filter will ensure that all messages to the domain @example.com are
blocked, except for those sent specifically to a.user@example.com.
Messages up to 100kilobytes will be Allowed to this user.
Individual size limits can be specified for any Allow action filter, enabling the vessel to have a client
side approved recipient list.
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Adding an Outbound Filter
To access the Outbound Filters page, your owner set Policy must allow you access to Settings.
To add an Outbound Filter:
2. Click on the Outbound Filters button on the left-hand side
4. Enter the details for your Outbound Filter

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Filter Check
The Filter Check feature allows you to test your Outbound Filters against recipient addresses to
ensure mail flow is how you expect it to be.
To access the Outbound Filters page, your owner set Policy must allow you access to Settings.
To check a recipient against currently configured Outbound Filters:
3. In the Filter Check box at the bottom of

the page, enter the recipient address
you would like to check
4. Select the size you would like to check
against
5. Click on the Check box
6. The result of the filter check will be displayed in the bottom-right corner
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Edit an Outbound Filter
To access the Outbound Filters page, your owner set Policy must allow you access to Settings
To Edit an Outbound Filter:
3. Double-click on the Outbound Filter you wish

to edit or click once on the Filter to highlight
and click on the Edit button
6. Use Filter Check to verify mail flow is OK
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Deleting an Outbound Filter
To access the Outbound Filters page, your owner set Policy must allow you access to Settings
To Delete an Outbound Filter:
3. Click to select the Outbound Filter you wish to

remove
5. Click Yes to confirm
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Tracking
The Tracking section is where you configure GTMailPlus to obtain GPS position information from
your on-board equipment.
You can configure GTMailPlus to obtain GPS information from 2 different sources.
These sources can be a serial GPS device or any compatible satellite equipment on board.
To access the Tracking page your owner set Policy must allow you access to Settings.
GPS information obtained from on-board equipment is displayed on the Tracking page and
transmitted to shore at configurable intervals.
The position information is then imported into a shore-side tracking system used by vessel owners.
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Configure Tracking
To access the Tracking page your owner set Policy must allow you access to Settings.
To configure Tracking:
2. Click on the Tracking button on the left-hand side
3. Click on the Setup button

4. Select whether this is your Primary or
Secondary GPS source
5. Click to Enable
6. Select your GPS source from the Type list
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Serial GPS Setup
If using a standalone external GPS, the top section of the Tracking Setup page is to set the software
to communicate with your device.
The bottom section defines the frequency the software will
poll the device for GPS information.
1. Select the COM Port the GPS is connected to

2. Set the Baud Rate (Default 9600)
All other fields, Data Bits, Parity Stop Bits and Flow Control
are default.
No changes should be required to these options unless
otherwise stated in your device documentation
Set Acquisition Intervals

Reference
Acquire Location Every Interval (in minutes) at which the software will poll the device for
position information
Ignore Movement Less Than Position information ignored if vessel movement since last
recorded position is less than this setting (in metres)
Report Location Every Interval (in minutes) that GPS information will be recorded
regardless of ‘Ignore’ setting
Export Location(s) Every Interval that recorded positions are transmitted to shore
3. Click on ‘Save’ to store the settings.
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Fleet Broadband GPS Setup
If you wish to retrieve GPS information from your Fleet Broadband terminal, the top section of the
Tracking Setup page is to set the software to communicate
with your terminal.
The bottom section defines the frequency the software will
poll the device for GPS information.
1. Enter the IP Address of your terminal

2. Enter the IP Port for your terminal
3. If there is a gateway/firewall between the terminal
and the communications PC, Enable the Gateway
Address option and enter the IP Address of the
gateways/firewall.
Set Acquisition Intervals

Reference
Acquire Location Every Interval (in minutes) at which the software will poll the device for
position information
Ignore Movement Less Than Position information ignored if vessel movement since last
recorded position is less than this setting (in metres)
Report Location Every Interval (in minutes) that GPS information will be recorded
regardless of ‘Ignore movement Less Than’ setting
Export Location(s) Every Interval that recorded positions are transmitted to shore
4. Click on ‘Save’ to store the settings.
FBB IP Address and Port Guide

The IP Address and IP Port to specify for Fleet Broadband terminals varies between different
manufacturers.
Below is a list of the more common terminals and the factory default IP address and port number
they use.
If your terminal manufacturer is not listed, please refer to terminal documentation.
Terminal Default IP Default Port

AddValue 192.168.1.35 9998
Furuno 192.168.1.1 2533
Intellian 192.168.1.35 9998
JRC 192.168.128.100 1829
Thrane & Thrane 192.168.0.1 5454
Note:
It is possible that the IP Address and IP Port number may have been changed from the above default
settings since the terminal was installed.
If you are successfully using the terminal to transfer data, review the terminal settings in
Connections and apply the same settings in Tracking.
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Alerts
Alerts allow you to configure GTMailPlus to send email notifications to users on-board or on shore
concerning various operational aspects of the software.
To enable and create Alerts, your owner set policy must allow you access to Settings.
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Enabling and Disabling Alerts
The Enable Alerts option must be activated in System Configuration before the Alerts feature of
GTMailPlus will function.
The operational status of Alerts is always displayed in the top-right

corner of the Alerts page
To Enable Alerts:
1. Click on GTMailPlus TOOLS menu
2. Select System Configuration
3. Click in the box to Enable Alerts
4. Click on SAVE
Disabling Alerts will stop notifications being sent for all

configured alerts.
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Alert Types
There are several different client Alerts that can be configured in GTMailPlus.
There are different criteria to enter

depending on the type of Alert you
want.
All Alerts need to be qualified with at

least 1 recipient.
Alert notifications will be sent at the

specified intervals for the entire time
that the specified Alert criteria is True.
Alert Type Description of Alert Criteria Required

When Mailbag Alert will be sent to the listed - Mailbag size to alert on (kB)
Size Exceeds recipients when the outbound mailbag - Alert frequency
reaches the specified size (kB). - List of recipients
When a High Alert will be sent to the listed - Alert frequency
Priority Message recipients when the software detects a - List of recipients
Has Been Queued ‘High Priority’ flagged message is
queued in Outbound Messages
When Last Alert will be sent to the listed - Elapsed time between successful
Successful recipients when the software detects a connections
Connection was Data Transfer has not successfully - Alert frequency
More Than completed for the specified amount of - List of recipients
time
When Not all Alert will be sent to the listed - List of recipients
Messages are recipients when Mailbag settings do
Transferred Due not allow all messages to be
to Mailbag transferred during a Data Transfer
Settings
When a Message Alert will be sent to the listed - User address to alert on
is Queued From recipients when the specified on-board - Alert frequency
user has a message queued in - List of recipients
Outbound Messages
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Add a New Alert
To access the Alerts page, your owner set policy must allow you access to Settings.
To add a new Alert:
2. Click on the Alerts button on the left-hand side
3. Ensure Alerts are enabled
5. Ensure the Alert is Enabled

6. Select the type of alert
7. Enter the relevant Alert criteria

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Edit an Alert
To edit an Alert:
3. Ensure Alerts are enabled
4. Either double-click the Alert you wish to amend from

the list or click once to highlight and click the Edit
button.
5. Make the required changes to the Alert

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Delete an Alert
To Delete an Alert:
3. Click once to highlight the Alert you wish to Delete

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Communications
The Communications section of the Settings page is where all Data Transfer aspects of your
GTMailPlus software can be configured.
This section covers Connections, Schedules and Mailbags
Connections
The Connections page is where you configure your GTMailPlus software to work with your on-board
communications equipment.
You can create as many Connections as you require.
For communications over IP, the GTMailPlus software will attempt to connect to all available servers
For further information please see Pre-Installation Check List section.
Add a New Connection

To access the Connections page, your owner set policy must allow you access to Settings.
To create new Connection:
2. Click on the Connections button on the left-hand side of the Settings

page
3. On the Connections page, click New
4. Select the appropriate Connection Type from

the list on left hand side
5. Select the appropriate Terminal from the list on

the right-hand side
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6. Click on Next to view the default settings for

the selected terminal
7. Ensure settings are correct for your
installation
8. Click Save
Your new connection will now be listed on the

Connections page
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Edit a Connection
If you need to amend a Connection for any reason:

page
3. Either double-click the Connection you wish to amend from

the list or click once to highlight and click the Edit button.
4. Make the changes to the existing connection.

5. Once the settings have been changed click Save.
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Copy a Connection
To copy an existing Connection:

page
3. Select the entry you wish to duplicate from the

Connections list and click the Copy button
4. This will create a copy of the existing connection

which you can be edit as required
5. Once the details for the connection have been

entered, click Save
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Delete a Connection
If you need to delete a Connection:
2. Click on the Connections button on the left-hand side of the Settings page
3. Click once to highlight the Connection you wish to

Delete
4. Click the Delete button
5. You will be prompted to confirm the deletion

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Schedules
Schedules allow you to configure GTMailPlus to automatically connect at regular intervals to send
and receive data.
To enable and create Schedules, your owner set policy must allow you access to Settings.
Enabling and Disabling Scheduler

The Enable Scheduler option must be activated in System Configuration before the Schedules
feature of GTMailPlus will function.
The operational status of Scheduler is always displayed in the top-

right corner of the Schedules page
To Enable Scheduler:
1. Click on GTMailPlus Tools menu
3. Click in the box to Enable Scheduler
4. Click on Save
Note:
When enabling the scheduler, GTMailPlus will attempt to connect using any Schedules already
configured.
Disabling the scheduler will stop all configured scheduled connections.
Configured Schedules can be enabled and disabled individually from the Schedules page
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Add a New Schedule
To enable and create Schedules, your owner set policy must allow you access to Settings.
To add a new connection schedule:
2. Click on the Schedules button on the left side of the page
3. Ensure Scheduler is enabled (top right of screen)
4. Click on the New button.
5. Enter a unique Name for the schedule

6. Click in the box to Enable the schedule
7. Click Add to add a connection trigger
8. Set the required connection frequency

9. Click on Save
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10. Select the Connection to use for the schedule

11. Select a secondary (fail-over) connection if required
12. Click on Save
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Edit a Schedule
To amend Schedules, your owner set policy must allow you access to Settings.
If you wish to Disable or otherwise amend a Schedule for any reason:
4. Either double-click the Schedule you wish to amend

from the list or click once to highlight and click the
Edit button
5. Make the required amendments and click on Save

when done
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Copy a Schedule
To access Schedules, your owner set policy must allow you access to Settings.
If you wish to copy a Schedule:
4. Click once to highlight the schedule you wish to copy

5. Click the Copy button
6. Give the Schedule a new Name

7. Make any other amendments as required
8. Click on Save when done
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Delete a Schedule
To access Schedules, your owner set policy must allow you access to Settings.
If you no longer require a schedule you can Delete it as follows
3. Click once to highlight the schedule you wish to

remove
4. Click the Delete button
5. Click on Yes to confirm.
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Mailbags
Mailbags are sets of rules that can be applied to your outbound mail.
You can specify
• The maximum size of message
• The maximum number of messages to be transmitted
• The maximum size that the outbound mailbag (all outbound messages combined) can be
Mailbags are assigned to Connections.

Assigning a Mailbag to a Connection gives you control over the amount of data that will be sent over
that connection in a single Data Transfer.
This helps you to reduce communication costs over more expensive communication channels.
To create Mailbags and assign them to Connections, your owner set policy must allow you access to
Settings.
NOTE:
If a connection is made using a custom Mailbag, the mailbag settings apply to incoming mail also.
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Add a New Mailbag
To access Mailbags and assign them to Connections, your owner set policy must allow you access to
Settings.
To create a new Mailbag:
2. Click on the Mailbags button on the left side of the page
4. Enter a unique Name for the Mailbag

5. Fill in the required criteria for your Mailbag
6. Click on Save
Reference
Mailbag Name: Unique name for your Mailbag
Maximum Size (kB): The total size limit of the outbound Mailbag
Maximum Messages: The maximum number of emails that can be
added to the Mailbag
Limit Message size (kB) to: Size limit of Individual messages
High Priority Messages: Only include messages flagged as High Priority
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Assign a Mailbag to a Connection
For a Mailbag to be effective, it must be assigned to a Connection.
To access Mailbags and assign them to Connections, your owner set policy must allow you access to
Settings.
NOTE:
If a connection is made using a custom Mailbag, the mailbag settings apply to incoming mail also.
To assign a Mailbag to Connection:

page
3. Either double-click the Connection you wish to assign the

Mailbag to or click once to highlight and click the Edit
button
4. In the Connection properties window,

click to enable Use the Following
Mailbag option
5. Select the Mailbag from the
accompanying dropdown menu
This sets the default Mailbag for that Connection.

Unless manually over-ridden in the Data Transfer window, this is the mailbag that will be used for all
data sessions using this Connection.
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Edit a Mailbag
You can amend the settings of a Mailbag at any time.
To edit a Mailbag, your owner set policy must allow you access to Settings.
To edit a Mailbag:
3. Either double-click the Connection you wish to assign

the Mailbag to or click once to highlight and click the
Edit button
4. Make the required amendments and click on Save to

confirm
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Delete a Mailbag
You can delete a Mailbag at any time provided it is not currently assigned to a connection
To delete a Mailbag, your owner set policy must allow you access to Settings.
To delete a Mailbag, disassociate the mailbag from any Connection it is assigned to and then delete
as follows:

page
3. Check the Connections list to identify those that

are associated with the Mailbag
4. Either double-click the Connection you wish to
remove the Mailbag from or click once to
highlight and click the Edit button
5. In the Connection properties window, click

to remove the check mark from Use the
Following Mailbag option or select a
different Mailbag

8. Click on the Mailbag you wish to delete
9. Click on Delete
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10. If the Mailbag is associated with a Connection, you will

be prompted accordingly.
Review Connections and disassociate the Mailbag from
all Connections
11. If the Mailbag is not associated with any Connections,

you will be prompted to confirm the deletion
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Accounting
The Accounting section gives you access to create and assign Tariffs to Connections to assist with on
board communications cost calculations.
Tariffs
Tariffs are sets of costs you can apply to your Connections to assist you with on board cost
calculations.
When selecting a Connection from the Data Transfer window that has a Tariff associated with it,
GTMailPlus will use the information in the selected Tariff to display an estimated cost for
transferring your Outbound data over the selected Connection.
To create Tariffs and assign them to Connections, your owner set policy must allow you access to
Settings.
Adding a New Tariff

To access Tariffs and assign them to Connections, your owner set policy must allow you access to
Settings.
To create a new Tariff:
2. Click on the Tariffs button on the left-hand side
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4. Enter a unique name for your Tariff in the
Description box
5. Complete the rest of the form data in
accordance with your current airtime
provider.
Reference:
Description: Enter a unique name for the Tariff
Airtime Rate is (USD): Charge per unit in USD (Units can be Time (Seconds or Minutes)
based or Data (Megabit (Mb), Kilobyte (kB) or Megabyte (MB)
based)
With billing increments of: Select the unit (Seconds, Bytes (B) Kilobytes (kB) or Megabyte
(MB) the airtime provider charges for connections
Minimum charge of: If there is a minimum charge per connection
Modem Synchronisation: For dial-up type connections – Enter an estimate of many seconds
are spent between clicking connect and connection being
established
Overhead (%): How much (in percent) of the total transmission size is used for
ensuring the data is transmitted correctly
Average Speed (kB/Minute): How much data (In kB) is transferred per minute (used for time
charged connections)
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Assign a Tariff to a Connection
For a Tariff to be effective, it must be assigned to a Connection
To access Tariffs and assign them to Connections, your owner set policy must allow you access to
Settings.
To assign a Tarrif to a Connection:

page
3. Either double-click the Connection you wish to assign the

Tariff to or click once to highlight and click the Edit button
4. In the Connection properties window, click

to enable Use the Following Tariff option
5. Select the Tariff from the accompanying
dropdown menu
The Data Transfer window will display an

estimated cost for the outbound mailbag
based on the information contained in
the Tariff file
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Edit a Tariff
To edit a Tariff:
3. Either double-click the Connection you wish to

assign the Mailbag to or click once to highlight and
4. Make the required changes to the form page

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Copy a Tariff
To copy a Tariff:
3. Click once to highlight the tariff you wish to copy

4. Click the Copy button
5. Give the Tariff a new Description

6. Make any other required amendments and
click on Save when done
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Delete a Tariff
You can delete a Tariff at any time provided it is not currently assigned to a connection
To delete a Tariff, your owner set policy must allow you access to Settings.
To delete a Tariff, disassociate the tariff from any Connection it is assigned to and then delete as
follows:

page
3. Check the Connections list to identify those that are

associated with the Tariff you wish to delete
4. Either double-click the Connection you wish to remove the
Tariff from or click once to highlight and click the Edit
button
5. In the Connection properties window, click to remove the check

mark from Use the Following Tariff option
8. Click on the Tariff you wish to delete
9. Click on Delete button
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10. If the Tariff is associated with a Connection, you will be

prompted accordingly.
Review Connections and disassociate the Tariff from all
Connections
11. If the Tariff is not associated with any Connections, you

will be prompted to confirm the deletion
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Help
The Help page contains an at-a glance view of the status of the GTMailPlus
software and contact information for your support team should you have any
issues with the software.
All users have access to the Help page.

To access the Help page:
1. Click the Help button on the GTMailPlus Dashboard
You will see the below screen
The left side of the Help page shows you the status of all the GTMailPlus components.
• Green check-mark – Component running normally.
• Red Cross – Components not running correctly will be marked with a red X.
The right side of the Help page is where you can generate a message to your Support team.
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Generating a Support Message
The Help page can also be used to generate an email message straight to your support team with
options to include important information about your installation that will aid in the quick diagnosis
and resolution of any issues with the system.
The support message will already be addressed to

your support team.
You can add additional addresses in the ‘CC’ field.
Please use the Notes section to include a description if

the issue you are having giving the support team as
much information as possible
This will help them diagnose the issue quickly and get
your system back up and running.
To Generate a Support Message:

1. Click the Help button on the GTMailPlus Dashboard
2. The message is addressed to your Support team automatically
3. Add any other addresses you wish to receive the message in the CC field
4. Fill in the Notes section, with details of the issue, giving as much information as you can
5. Include Logs for the day of the issue and
Configuration information
6. Click on Send
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Toolbar
The Dashboard Toolbar contains links to all the previously
mentioned sections with some additional features.
File Menu
The only option in the File menus is Exit.
Clicking on Exit will log you out and close the dashboard
interface.
View Menu
The View menu bar contains to all the pages available in
the GTMailPlus dashboard.
Tools Menu
The Tools menu gives you options to view and change
system level configuration settings, create, schedule and
restore backups and change the password for the current
user.
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System Configuration
The System Configuration option allows you to view and change your GTMailPlus configuration
settings.
To access the System Configuration window

1. Click on the Tools menu
Access to System Configuration may be restricted by owner set policies.
If access to the System Configuration window is restricted, you will

be prompted accordingly when you select it from the Tools menu.
If you do have access, the System Configuration, window will

appear as below.
General
The General tab holds system email settings.
Default Username
If your vessel receives mail for user that does not exist on
board, the software will forward the message to the Default
Username selected here.
Postmaster
This account will be used to send system messages (NDR’s etc.)
to other users on board the vessel or to external senders. The suggested default is the Master
account.
Enable SMTP Authentication
SMTP Authentication may be required for certain email clients for them to communicate with
GTMailPlus. Please check your email client documentation and enable if required.
SMTP Maximum Message Size (MB)
Sets the maximum individual message size the software will accept
Individual User limits may be lower.
Enable Scheduler
Enable or Disable all configured schedules
Enable Alerts
Enable or Disable all configured alert
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Account
The Account tab contains your vessel account information.
The information on the Account tab is used during Data Transfer sessions to validate your vessel
with the shore-side server.
Please do not make any unauthorised changes to the Account tab as incorrect information here
could result in you not being able to communicate with the shore-side server.
Account ID: Username for communication with the GTMailPlus

Server
Password: Password for communication with the GTMailPlus
Server
Licence Key: Individual licence key for the account
Account Name: The name that appears on correspondence
sent from the vessel.
Email Address: The primary email address for the account.
Note:
Account details are available from the GTMaritime Dashboard (shore) or by contacting your office.
Ports
The Ports tab is where the email communication ports used for GTMailPlus are specified.
POP3: POP3 Communication port (default: 110)

IMAP: IMAP Communication port (default: 143)
SMTP: SMTP Communication port (default: 25)
Webmail: Webmail port (default: 8080)
Dashboard
The Dashboard tab controls whether you have GTMailPlus Dashboard notifications on or off and
how long they display for.
Show Notifications
Enable/Disable system tray notifications
Time (s)
If enabled, sets the duration the window displays for (in
seconds)
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Maintenance
The Maintenance tab is where you configure housekeeping settings for GTMailPlus.
Remove old files after

The system will purge GTMailPlus log files and other system
files that are no longer required after the specified number of
months.
Keep the last ‘x’ backups
Set the number of software backups the system will hold (Does
not apply to exported backups)
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Create Backup
The Create Backup option can be used to take an immediate backup of the GTMailPlus configuration
and emails (IMAP).
Backups are automatically stored on the local machine.
There is also option to Export a Copy of the Backup to a location of your choice.
To take a Backup of GTMailPlus

1. Click on TOOLS menu
2. Select Create Backup
3. Click on Create Backup
Or
Click in the Export a Copy of Backup box
Specify a backup location
Click on Create Backup
4. Your Backup will now be created
5. Click on Tools then select Restore Backup to see

the progress of the backup
While the Pending status shows Yes, the backup has not
yet run or completed.
Completed Backups will show No in the Pending column.
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Backup Scheduler
The Backup Scheduler option can be used to automatically take backups on a fixed schedule
between 1 and 14 days.
Scheduled backups are automatically stored on the local machine and there is the option to Export a
Copy of the Scheduled Backups to a location of your choice.
To create a Backup Schedule
1. Go to Tools menu
2. Select Backup Scheduler
3. Click to Enable the scheduler
4. Select Backup frequency
5. If required, click Export a Copy and specify
exported copy location
6. Click on Save Schedule
After clicking on Save Schedule, a backup will be performed immediately and repeated at the
frequency specified.
7. To check on the progress of the backup Click on

Tools and select Restore Backup menu
While the Pending status shows Yes, the backup has not
yet run or completed.
Completed Backups will show No in the Pending column.
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Restore Backup
The Restore Backup option allows you to restore GTMailPlus configuration and email (IMAP) back to
the point where the backup was taken.
Note:
Any configuration changes made or emails (IMAP) received since the backup was taken will be lost
when the system is restored.
Restoring from a Locally Stored Backup

2. Select Restore Backup
3. In the Source box select Local Backups
4. Local Backups are listed in the window
5. Select the Backup you wish to restore
6. Click on the Restore button to begin
7. You will be warned that existing data will be

cleared upon restore and prompted to confirm.
8. Select Yes to proceed with the restore
9. The GTMailPlus dashboard will now closedown
10. Restart the GTMailPlus dashboard when complete
Restoring from an Exported Backup

2. Select Restore Backup
3. In the Source box select Backup File
4. Click on Restore
5. Navigate to the folder where your backup is

saved
6. Double-click on the backup file (.bck) to
begin the restore
7. You will be warned that existing data will be

cleared upon restore
8. Select Yes to proceed with the restore
9. The GTMailPlus dashboard will now closedown
10. Restart the GTMailPlus dashboard when
complete
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Change Password
The Change Password menu allows you to change your GTMailPlus user account password
To change your user account password

2. Select Change Password
3. Enter your current password in the Old Password box
4. Enter your new password in the New Password box
5. Re-Enter your new password in the Confirm Password box
6. Click on Change to confirm
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Help Menu
The Help menu contains the About option.
Here you can find out version information for your

GTMailPlus installation.
To find version information for your GTMailPlus

installation:
1. Click on the Help menu

2. Select About
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Additional Assistance
Finding Computer Name
Knowing the name of the computer could be useful when logging into the GTMailPlus Dashboard.
To find the name of your computer:
1. Click on the Windows Start button

2. Click on ‘Control Panel’
3. Go to Step 5. below
Or, If Control Panel does not show in your Start Menu
1. Click inside the text box that reads ‘Search

programs and files’
2. Type Control Panel
3. As you type, you should see a list of items
appearing above
4. Click on Control Panel in the list
5. Click on System
6. The System page will show you basic information

about your computer including Computer Name
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Finding Computer IP Address

Knowing the IP address of your GTMailPlus computer will be useful for configuring 3rd party email
clients or any other software that requires network access to the machine
To find the IP address of your computer:

1. Click on the Windows Start button
2. Click inside the text box that reads ‘Search
programs and files’
3. Type CMD
4. Hit Enter or click on CMD in the Programs list
5. The Command Prompt window will open
6. In the Command Prompt window type

ipconfig and press Enter
7. Your computers IP configuration

information will be displayed
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Contacting GTMaritime Support
At GTMaritime, we pride ourselves on the quality of the solutions and services that we provide.
However, it is inevitable that at some point our users will require support or assistance.
We offer our users complete peace of mind as there is always someone at the end of the phone
should you need assistance – a dedicated team of support personnel at your disposal 24 hours a day,
365 days a year.
Contact information:
Email: support@GTMaritime.com
GTMaritime UK Tel: +44 (0) 1925 818 918
GTMaritime UK Fax: +44 (0) 1925 814 192
GTMaritime Singapore: +65 68714821
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Downloading, Installing and Configuring

- Microsoft Windows 7 SP1

Operating System Requirements

Pre-Installation Check List

- Your communications equipment is in good working order

GTMailPlus Communications Servers

GTMailPlus Server IPs

Dial-up Communications numbers are as below

Service Type Access Number

The Downloads page lists all software in the GTMaritime suite.

You will find the latest version of GTMailPlus at the

The GTInstaller window now appears.

4. Click on the GTMailPlus link in the Software

5. Select YES if prompted to install .NET – go to step

6. Accept user agreement and continue until .NET

8. Click on the GTMailPlus link in the Software section

9. With .NET4 now installed, the GTMailPlus

10. Click on Next to continue with the installation

11. The End User License Agreement window

13. Select Setup Type and click Next

The Complete option will be selected by default and

14. If selecting Custom, you will be prompted to

17. Click on Change to set an alternative

19. Click Install to begin or Back if any changes

20. GTMailPlus will now be installed on your

This may take several minutes to complete.

21. Click on Finish to complete

There are 4 user accounts automatically populated

You can Add new accounts or Edit/Delete the ones you

Click on Save to confirm the configuration

This completes installing GTMailPlus with Initial

The Extended Configuration file will automatically

The software will prompt that installation and

The GTMailPlus Configuration wizard offers 3 different

You can Add new users accounts, Edit existing user

4. Click the ‘Prefix Account Name to Display

6. Select the account you would like to set as the Postmaster

7. When complete, click on the Save button to

Basic User Configuration is now complete.

1. Enter your vessels GTMailPlus account details

3. Double-click on the GTMailPlus icon on the desktop to launch the GTMailPlus

4. Log in to the software using Administrator credentials

5. You will be prompted that the software is waiting

You now need to create a Data Connection to collect your configuration.

6. Click on the Data Transfer button

Default settings are displayed for the Connection and

11. Change as appropriate and click on Save to confirm

All user accounts, connections, schedules etc. as pre-provisioned on the

16. Log in to the dashboard using your account credentials.

You must have a GTMailPlus backup file to use this option.

1. Select Restore from Backup from the Configuration

4. Browse to the location of your backup file (.BCK)

7. The restore procedure will now begin

1. Select the GTMailPlus installed machine in Client

GTMailPlus Dashboard Interface

This is the control centre for your GTMailPlus

The menu has three options:

Opens the GTMailPlus Settings page.

Opens the GTMailPlus Help page.

- Using the GTMailPlus Client PC, browse to http://localhost:8080 or http://127.0.0.1:8080