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Timestamp Name Age Gender Occupation Are you aware of e-banking

If Yes,
services
which
provided
of the following
by your
Are
bank?
e-banking
you availing
services
e-banking
are you
Ifservices?
Yes,
aware
thenof?
how frequentlyHow
do you
convenient
use? do you find
Which
your of
bank
the online?
following factors
To what
influence
extent
youis the
you most
satisfied
Which
to use
with
of
e-banking
your
the following
banks
services?
e-banking
benefits
Whataccrue
services?
do youtoprefer
you while
whileusing
choosing
Which
e-banking
type
e-banking
of problem
services?
services?
youIfare
youfacing
are not
while
aware
using
of e-banking
e-banking
Do you services,
services?
think e-banking
would you
services
like toishave
necessary
information
in present
aboutscenario?
it?
3/19/2019 23:47:36 Alfia 18-24 years Female Student Yes Internet Banking, Phone Banking,
Yes Debit card Once in a month Easy All time availability, Ease ofSatisfied
use Easy processing, Time saving
Good service, Less charges
Security issue, ATM out ofYes
order Yes
3/19/2019 23:49:45 Rafat 18-24 years Female Salaried Yes Internet Banking, Phone Banking,
Yes Debit card Once in a day Normal Ease of use, Security, Direct
Highly
access
satisfied Easy processing, Easy fund
Good
transfer
service, Less charges
Time consuming, Security Yes
issue, Internet connectivityYes
3/19/2019 23:49:51 Aahan unmark 18-24 years Male Student Yes Internet Banking, Mobile Banking,
Yes Debit card Rarely Normal Security Satisfied Easy processing, Time saving,
GoodEasy
service,
fundLess
transfer,
charges
Less
Security
expensive
issue, Internet connectivity
Yes Yes
3/19/2019 23:58:42 Shaikh Khalid 18-24 years Male Student Yes Mobile Banking Yes Once in a day Normal All time availability Satisfied Time saving Less charges Internet connectivity Yes Yes
3/20/2019 6:41:32 Shaikh Abuafzal 18-24 years Male Student Yes Internet Banking, Mobile Banking
No Rarely Difficult Direct access Dissatisfied Time saving Good service Security issue Yes Yes
3/20/2019 7:33:17 Shaikh asma 18-24 years Female Student Yes Internet Banking, Mobile Banking,
Yes Debit card, Other Rarely Normal All time availability, Ease ofSatisfied
use, Security, Direct access
Easy processing, Easy fund
Good
transfer
service, Other Time consuming, Internet connectivity
Yes Yes
3/20/2019 10:27:59 rukhsar 18-24 years Female Student No Other No Rarely Easy All time availability Highly satisfied Easy processing Good service Time consuming No No
3/20/2019 10:28:14 Alisha mohd rafique sk 18-24 years Female Student Yes Internet Banking, Mobile Banking,
Yes Debit card Once in a month Easy Security Neutral Time saving, Easy fund transfer
Other Security issue Yes Yes
3/20/2019 10:37:33 Shirin shaikh 18-24 years Female Salaried Yes Mobile Banking Yes Rarely Normal Ease of use Satisfied Time saving Others references Internet connectivity Yes Yes
3/20/2019 10:58:00 Mohd Sarfraz 18-24 years Male Student Yes Debit card Yes Once in a week Normal Ease of use Satisfied Time saving Less charges Internet connectivity Yes Yes
3/20/2019 11:03:31 Zaid khan 18-24 years Male Student Yes Internet Banking, Mobile Banking,
Yes Phone Banking, Debit
Oncecard
in a day Easy All time availability Highly satisfied Time saving Good service Internet connectivity No Yes
3/20/2019 11:18:59 @khil 18-24 years Male Student Yes Internet Banking Yes Once in a day Easy All time availability Highly satisfied Time saving Good service Internet connectivity Yes Yes
3/20/2019 11:25:01 Rajan 18-24 years Male Student Yes Phone Banking, Debit cardYes Once in a day Easy All time availability Satisfied Easy processing, Time saving,
GoodEasy
service,
fundLess
transfer
charges
Time consuming, Security Yes
issue Yes
3/20/2019 11:41:02 Asma. 18-24 years Female Student Yes Internet Banking No Once in a month Easy Security Satisfied Time saving Good service Internet connectivity Yes Yes
3/20/2019 11:46:23 Kehkashan 18-24 years Female Student Yes Internet Banking, Mobile Banking,
Yes Phone Banking Rarely Normal All time availability Satisfied Time saving Good service Internet connectivity No Yes
3/20/2019 12:17:16 Ankit 18-24 years Male Salaried Yes Internet Banking, Mobile Banking,
Yes Phone Banking, Debit
Oncecard
in a week Normal All time availability, Ease ofHighly
use, Security
satisfied Easy processing, Time saving,
GoodEasy
service,
fundOthers
transfer
references
Time consuming, ATM outYes
of order Yes
3/20/2019 12:17:53 Shippa 25-30 years Female Salaried Yes Internet Banking, Mobile Banking,
Yes Phone Banking, Debit
Oncecard
in a week Normal All time availability, Ease ofHighly
use satisfied Easy processing, Time saving
Good service, Less charges
Time consuming, Security Yes
issue Yes
3/20/2019 12:22:39 Sufi 25-30 years Male Salaried Yes Internet Banking, Mobile Banking,
Yes Phone Banking Once in a day Normal All time availability, Ease ofHighly
use, Security
satisfied Easy processing, Time saving,
GoodEasy
service,
fundLess
transfer
charges
Security issue, ATM out ofYes
order Yes
3/20/2019 12:24:49 Innayat 18-24 years Female Salaried Yes Internet Banking, Mobile Banking,
Yes Debit card Once in a week Easy All time availability, Ease ofHighly
use, Security
satisfied Easy processing, Time saving
Good service, Less charges
Time consuming, Security Yes
issue Yes
3/20/2019 12:31:06 Rehan 25-30 years Male Salaried Yes Internet Banking, Phone Banking,
Yes Debit card Once in a day Easy All time availability, Security
Highly satisfied Easy processing, Time saving
Good service, Less charges
Time consuming, Security Yes
issue Yes
3/20/2019 12:31:43 Ayaan 25-30 years Male Salaried Yes Internet Banking, Mobile Banking,
Yes Debit card Once in a day Easy All time availability, Ease ofHighly
use, Security
satisfied Easy processing, Time saving
Good service, Others references
ATM out of order Yes Yes
3/20/2019 12:34:52 Aayat 18-24 years Female Salaried Yes Internet Banking, Phone Banking,
Yes Debit card Once in a week Easy All time availability, Ease ofHighly
use, Security
satisfied Easy processing, Easy fund
Good
transfer
service, Others references
Time consuming Yes Yes
3/20/2019 12:37:44 Nikki 18-24 years Female Salaried Yes Internet Banking, Mobile Banking,
Yes Phone Banking Once in a week Normal All time availability, Ease ofHighly
use satisfied Time saving, Easy fund transfer
Good service Time consuming No No
3/20/2019 12:46:46 Adil Ahmed 18-24 years Male Student Yes Mobile Banking Yes Rarely Normal All time availability Neutral Easy fund transfer Other Internet connectivity No Yes
3/20/2019 12:47:56 Shabira 31-35 years Female Salaried Yes Internet Banking, Mobile Banking,
Yes Phone Banking, Debit
Oncecard
in a day Easy All time availability, Ease ofHighly
use, Security,
satisfied Direct access
Easy processing, Time saving,
GoodEasy
service,
fundLess
transfer,
charges,
Less
Time
Others
expensive
consuming,
references
Security Yes
issue, ATM out of order, Internet
Yes connectivity
3/20/2019 12:51:58 Prajakta kothekar 18-24 years Female Student Yes Mobile Banking Yes Once in a day Easy Ease of use Satisfied Time saving Good service Internet connectivity No Yes
3/20/2019 13:21:10 Ajay rajbhar 18-24 years Male Student Yes Internet Banking, Mobile Banking,
Yes Phone Banking, Debit
Oncecard
in a day Normal All time availability, Ease ofHighly
use, Direct
satisfied
access Easy processing, Time saving,
GoodEasy
service
fund transfer, Less
Timeexpensive
consuming, ATM outYes
of order No
3/20/2019 14:14:21 Mehul 18-24 years Male Student Yes Internet Banking, Mobile Banking,
Yes Phone Banking, Debit
Rarely
card Easy All time availability, Ease ofHighly
use, Security
satisfied Easy processing, Time saving,
GoodEasy
service,
fundLess
transfer
charges
Security issue, ATM out ofYes
order, Internet connectivityYes
3/20/2019 14:32:37 Akram Shaikh 18-24 years Male Salaried Yes Debit card Yes Once in a week Easy Security Satisfied Time saving Good service ATM out of order Yes Yes
3/20/2019 15:04:38 farha shaikh 18-24 years Female Student Yes Internet Banking Yes Once in a week Normal All time availability Neutral Time saving Good service Internet connectivity No Yes
3/20/2019 15:09:21 Yusuf 25-30 years Male Salaried Yes Internet Banking, Mobile Banking,
Yes Debit card Once in a day Easy All time availability, Ease ofHighly
use satisfied Easy processing, Time saving,
GoodEasy
service,
fundLess
transfer
charges
Time consuming, ATM outYes
of order No
3/20/2019 15:26:28 Shaikh Arshad 18-24 years Male Student No Mobile Banking Yes Once in a week Normal Security Satisfied Time saving Good service Internet connectivity Yes No
3/20/2019 15:26:41 Shaikh Rubina 18-24 years Female Student Yes Other Yes Rarely Normal Ease of use Satisfied Time saving Good service Time consuming Yes Yes
3/20/2019 15:28:29 Shaikh Taslim 18-24 years Female Student Yes Other Yes Rarely Normal All time availability Satisfied Easy processing Good service Security issue Yes Yes
3/20/2019 15:29:41 Nida 18-24 years Female Other No Other No Rarely Difficult Security Neutral Less expensive Other Internet connectivity No No
3/20/2019 15:43:36 Farzana 18-24 years Female Student No Other No Rarely Normal All time availability Satisfied Time saving Other Internet connectivity No No
3/20/2019 15:44:49 Anisa 18-24 years Female Student No Other No Rarely Normal All time availability Satisfied Less expensive Other Internet connectivity No No
3/20/2019 15:46:26 Taslim 18-24 years Female Student No Other No Rarely Normal All time availability Satisfied Less expensive Other Internet connectivity No No
3/20/2019 15:47:11 Sana 18-24 years Female Other No Other No Rarely Normal All time availability Satisfied Less expensive Other Internet connectivity No No
3/20/2019 15:48:01 Afreen 18-24 years Female Other No Other No Rarely Normal Security Satisfied Less expensive Other Internet connectivity No No
3/20/2019 15:49:02 Reshma 18-24 years Female Self Employed No Mobile Banking Yes Once in a month Normal Security Neutral Easy fund transfer Less charges ATM out of order No No
3/20/2019 15:49:48 Sabira 18-24 years Female Other No Debit card No Rarely Difficult All time availability Dissatisfied Less expensive Other ATM out of order No No
3/20/2019 15:50:38 Hamida 18-24 years Female Other No Phone Banking No Rarely Difficult Security Dissatisfied Easy fund transfer Other Security issue No No
3/20/2019 15:51:41 Tasleem shaikh 18-24 years Female Student Yes Debit card Yes Once in a month Normal All time availability Satisfied Easy processing Less charges ATM out of order Yes Yes
3/20/2019 15:58:58 Jagdish M Jagannathan 18-24 years Male Student No Other No Rarely Easy All time availability Satisfied Time saving Good service Internet connectivity No Yes
3/20/2019 16:19:51 Rukhsar 18-24 years Female Other No Phone Banking No Rarely Difficult Security Neutral Easy fund transfer Other Internet connectivity No No
3/20/2019 16:20:45 Sameera 18-24 years Female Student No Debit card No Rarely Normal Security Neutral Time saving Other ATM out of order No No
3/20/2019 16:21:52 Rubina 18-24 years Female Student No Debit card No Once in a month Normal Direct access Neutral Less expensive Good service Security issue No No
3/20/2019 16:23:25 Gayatri 18-24 years Female Student Yes Debit card Yes Once in a month Easy All time availability Satisfied Easy processing Good service Security issue No No
3/20/2019 16:24:05 Fatima 18-24 years Female Student No Mobile Banking Yes Once in a day Normal Security Satisfied Time saving Others references ATM out of order No No
3/20/2019 16:24:40 Anjali 18-24 years Female Self Employed No Internet Banking Yes Once in a month Easy All time availability Satisfied Time saving Good service Time consuming No No
3/20/2019 16:26:35 Ashwini 18-24 years Female Student No Debit card No Rarely Difficult Ease of use Neutral Less expensive Other ATM out of order No No
3/20/2019 16:27:16 Shalini 18-24 years Female Student No Debit card No Rarely Difficult Direct access Dissatisfied Less expensive Good service ATM out of order No No
3/20/2019 16:28:09 Aarti 18-24 years Female Student No Other Yes Rarely Normal Ease of use Satisfied Easy fund transfer Good service Internet connectivity No No
3/20/2019 16:28:49 Shama 18-24 years Female Other No Internet Banking No Rarely Normal Ease of use Highly satisfied Time saving Good service ATM out of order No No
3/20/2019 16:29:42 Shanti Above 35 years Female Salaried Yes Mobile Banking Yes Rarely Normal All time availability Satisfied Time saving Good service Security issue No No
3/20/2019 16:30:29 Swati Above 35 years Female Salaried No Mobile Banking No Rarely Normal Ease of use Satisfied Easy processing Good service Security issue No No
3/20/2019 16:31:15 Nazima 18-24 years Female Student Yes Internet Banking Yes Once in a month Normal Security Highly satisfied Time saving Good service Time consuming No No
3/20/2019 16:31:53 Mehraj 18-24 years Female Other No Phone Banking No Rarely Normal Ease of use Satisfied Easy processing Good service Security issue No No
3/20/2019 16:32:33 Yasmin 18-24 years Female Other No Phone Banking No Rarely Normal Security Highly satisfied Time saving Good service Time consuming No No
3/20/2019 16:33:36 Arshiya 18-24 years Female Student No Internet Banking, Debit card
No Rarely Easy All time availability Satisfied Time saving Good service Internet connectivity No No
3/20/2019 16:34:06 Amina 18-24 years Female Other No Debit card No Once in a month Difficult Security Satisfied Less expensive Other ATM out of order No No
3/20/2019 16:34:48 Shabina 25-30 years Female Other No Mobile Banking No Rarely Difficult Security Satisfied Easy processing Good service Security issue No No
3/20/2019 16:35:23 Sobiya 18-24 years Female Student No Debit card No Once in a month Difficult Ease of use Satisfied Easy processing Good service ATM out of order No No
3/20/2019 16:35:58 Zoya 18-24 years Female Student No Mobile Banking Yes Once in a day Easy Ease of use Highly satisfied Easy processing Good service Time consuming No No
3/20/2019 16:36:32 Arshiya 18-24 years Female Student No Phone Banking No Rarely Easy All time availability Satisfied Easy fund transfer Good service Time consuming No No
3/20/2019 16:37:07 Anam 18-24 years Female Student Yes Internet Banking Yes Once in a day Normal Ease of use Satisfied Time saving Others references ATM out of order No No
3/20/2019 16:37:53 Aasma 18-24 years Female Student No Phone Banking No Once in a month Difficult All time availability Satisfied Time saving Others references Internet connectivity No No
3/20/2019 16:38:38 Noori 25-30 years Female Self Employed No Internet Banking Yes Once in a month Easy Security Dissatisfied Easy fund transfer Others references ATM out of order No No
3/20/2019 16:42:54 Amir 18-24 years Male Salaried Yes Mobile Banking Yes Once in a week Normal Security Satisfied Time saving Good service Time consuming Yes Yes
3/20/2019 16:52:29 Kingkhan 18-24 years Male Student Yes Internet Banking, Phone Banking,
Yes Debit card Rarely Easy All time availability Satisfied Time saving Good service Internet connectivity Yes Yes
3/20/2019 18:14:36 Apeksha Pal 18-24 years Female Student Yes Internet Banking Yes Rarely Normal Direct access Satisfied Easy fund transfer Other Internet connectivity Yes Yes
3/20/2019 19:29:54 Shabana khan 18-24 years Female Salaried No Debit card Yes Rarely Normal Security Satisfied Easy fund transfer Good service Internet connectivity No No
3/20/2019 19:35:38 laxmi 18-24 years Female Salaried Yes Debit card Yes Once in a day Easy All time availability Highly satisfied Easy processing Good service Time consuming Yes Yes
3/20/2019 19:51:10 Nisar shaikh Above 35 years Male Self Employed No Other No Rarely Difficult All time availability, Direct access
Dissatisfied Time saving, Less expensive
Less charges, Other Security issue, ATM out ofYes
order Yes
3/20/2019 19:51:48 Shaikh ishrat 31-35 years Female Other No Debit card, Other No Rarely Difficult All time availability, Ease ofNeutral
use Time saving, Less expensive
Good service, Others references
Time consuming, Internet connectivity
No Yes
3/20/2019 19:53:03 Fahim shaikh 18-24 years Male Student Yes Internet Banking, Mobile Banking,
Yes Phone Banking, Debit
Oncecard
in a month Easy All time availability, Security
Satisfied Easy processing, Less expensive
Good service, Less charges,
Security
Othersissue,
references
ATM out ofYes
order, Internet connectivityYes
3/20/2019 19:53:59 Shaikh iqra 18-24 years Female Student Yes Internet Banking, Debit card,
YesOther Once in a week Easy All time availability, Security
Satisfied Easy processing, Easy fund
Good
transfer
service, Others references
Time consuming, Internet connectivity
Yes Yes
3/20/2019 19:54:55 Shaikh tehsin 25-30 years Female Self Employed Yes Internet Banking, Phone Banking,
Yes Other Once in a week Normal All time availability, Security
Satisfied Easy fund transfer Less charges Time consuming Yes Yes
3/20/2019 19:55:46 Shaikh sufiyan 25-30 years Male Self Employed Yes Phone Banking, Debit cardYes Once in a week Normal All time availability, Direct access
Neutral Time saving Less charges Security issue Yes No
3/20/2019 19:56:52 Shaikh anas Above 35 years Male Other No Other No Rarely Difficult All time availability Neutral Easy fund transfer Others references ATM out of order Yes No
3/20/2019 19:57:38 Shaikh tauqeer 18-24 years Male Student Yes Internet Banking, Debit card
Yes Once in a month Normal All time availability, Security
Satisfied Easy processing, Easy fund
Less
transfer
charges Time consuming, Security Yes
issue Yes
3/20/2019 19:58:19 Shaikh aleena 25-30 years Male Self Employed Yes Phone Banking, Debit cardYes Once in a week Easy All time availability, Ease ofSatisfied
use Time saving, Less expensive
Less charges, Other Time consuming, ATM outYes
of order No
3/20/2019 19:59:15 Shaikh aman 25-30 years Male Student Yes Internet Banking, Debit card,
YesOther Once in a month Normal Security Satisfied Time saving Good service, Less charges
Security issue, ATM out ofYes
order No
3/20/2019 19:59:55 Hameeda shaikh 25-30 years Female Self Employed Yes Internet Banking, Phone Banking,
Yes Debit card Once in a month Easy Ease of use, Security Satisfied Time saving, Easy fund transfer
Less charges Security issue Yes Yes
3/20/2019 20:00:37 Shaikh arseea 25-30 years Female Salaried No Mobile Banking, Other No Once in a week Normal Ease of use, Security Satisfied Easy fund transfer Others references ATM out of order Yes Yes
3/20/2019 20:01:27 Shaikh nazo 25-30 years Female Other No Mobile Banking, Debit cardYes Once in a month Normal All time availability, Security
Dissatisfied Time saving Less charges Security issue Yes Yes
3/20/2019 20:04:03 Shaikh Qayyum 31-35 years Male Salaried Yes Internet Banking, Debit card,
YesOther Once in a month Normal All time availability, Security
Satisfied Easy processing, Easy fund
Good
transfer
service, Others references
Time consuming, Internet connectivity
Yes Yes
3/20/2019 20:04:44 Shaikh mukhtar 25-30 years Male Self Employed Yes Internet Banking, Debit card
Yes Once in a week Normal All time availability Satisfied Easy processing, Easy fund
Good
transfer
service, Others references
Time consuming, Security Yes
issue Yes
3/20/2019 20:05:26 Nadeem shaikh 31-35 years Male Salaried No Debit card, Other No Rarely Difficult All time availability Dissatisfied Easy fund transfer Others references, Other Internet connectivity Yes No
3/20/2019 20:06:06 Imran khan 25-30 years Male Self Employed No Mobile Banking, Phone Banking
No Once in a week Normal All time availability, Security
Neutral Time saving, Easy fund transfer
Good service, Others references
Time consuming, ATM outYes
of order No
3/20/2019 20:06:38 Shaikh amreen 25-30 years Female Student No Phone Banking, Debit cardNo Once in a day Easy All time availability Highly satisfied Easy processing, Easy fund
Less
transfer
charges Security issue No Yes
3/20/2019 20:07:25 Khan arbaaz 18-24 years Male Student Yes Internet Banking, Mobile Banking,
Yes Phone Banking, Debit
Oncecard,
in a Other
week Normal Ease of use Highly satisfied Easy processing, Easy fund
Others
transfer
references Time consuming, Internet connectivity
Yes Yes
3/20/2019 20:57:03 Shiv 18-24 years Male Salaried Yes Internet Banking, Mobile Banking,
Yes Phone Banking, Debit
Oncecard
in a day Normal All time availability, Ease ofHighly
use satisfied Easy processing, Time saving,
GoodLess
service,
expensive
Less charges
Time consuming, ATM outYes
of order Yes
3/20/2019 20:57:48 Dipika 18-24 years Female Salaried Yes Mobile Banking, Phone Banking,
Yes Debit card Once in a day Normal All time availability, Security
Satisfied Time saving, Easy fund transfer
Good service, Less charges
Security issue, ATM out ofYes
order Yes
3/20/2019 20:58:54 Sree 18-24 years Male Student Yes Mobile Banking, Debit cardYes Once in a day Easy All time availability, Security
Satisfied Easy processing Good service Time consuming Yes Yes
3/20/2019 22:27:49 Sree 18-24 years Male Student Yes Mobile Banking, Debit cardYes Once in a day Easy All time availability, Security
Satisfied Easy processing Good service Time consuming Yes Yes
3/20/2019 22:28:25 Kadar 25-30 years Male Self Employed Yes Internet Banking, Mobile Banking,
Yes Phone Banking, Debit
Oncecard
in a day Normal All time availability, Ease ofHighly
use, Security
satisfied Easy processing, Time saving
Good service Time consuming, ATM outYes
of order Yes
3/20/2019 22:31:30 Yusuf 18-24 years Male Self Employed Yes Internet Banking, Phone Banking,
Yes Debit card Once in a day Easy All time availability, Security
Satisfied Easy processing, Easy fund
Good
transfer
service Security issue, ATM out ofYes
order Yes
3/20/2019 22:32:11 Javed 18-24 years Male Salaried Yes Mobile Banking, Phone Banking,
Yes Debit card Once in a day Normal Security Neutral Time saving Others references ATM out of order Yes Yes
3/20/2019 22:44:58 Rahul 18-24 years Male Self Employed Yes Mobile Banking, Phone Banking,
Yes Debit card Once in a day Easy All time availability, Security
Highly satisfied Time saving Less charges Time consuming, ATM outYes
of order Yes
3/20/2019 22:46:59 Deepak 18-24 years Male Salaried Yes Mobile Banking, Phone Banking,
Yes Debit card Once in a day Normal All time availability, Ease ofSatisfied
use, Security Easy processing, Time saving,
GoodEasy
service
fund transfer Security issue, ATM out ofYes
order Yes
3/20/2019 22:47:38 Arshi Khan 25-30 years Female Self Employed Yes Mobile Banking, Phone Banking,
Yes Debit card Once in a week Normal Ease of use Neutral Easy fund transfer Other ATM out of order Yes Yes
3/20/2019 22:48:05 Shilpa 25-30 years Female Self Employed Yes Mobile Banking, Debit cardYes Once in a day Easy All time availability Highly satisfied Easy processing Others references Security issue, ATM out ofYes
order Yes
3/20/2019 22:53:49 Raj 18-24 years Male Student Yes Mobile Banking, Debit cardYes Once in a month Easy All time availability, Security
Satisfied Time saving Good service ATM out of order Yes Yes
3/21/2019 8:46:01 Ramina 18-24 years Female Student Yes Debit card Yes Once in a month Easy All time availability Satisfied Easy fund transfer, Less expensive
Other Time consuming Yes Yes