Quality is delivering the most advanced medical knowledge, practices to help/save the patient and
treating patient with empathy, respect, concern.
Quality Improvement is a formal approach to the analysis of performance and systematic efforts to
improve it. QI involves both prospective and retrospective reviews.
CQI : Continuous Quality Improvement – National Accreditation Board for Hospitals and
Health Care Providers (NABH)
FADE (Focus, Analyze, Develop, Execute & Evaluate)
PDSA (Plan, Do, Study, Act)
Six Sigma (Define, Measure, Analyze, Improve, Control)
TQM : Total Quality Management
awareness and paying capabilities of patient brought quality of care issues to the forefront. No Hospital
can ignore quality of patient care and survive for long. Quality brings in different levels of experience and
satisfaction to patients, visitors and employees of the Hospitals.
Quality is delivering the most advanced medical knowledge, practices to help/save the patient and
treating patient with empathy, respect, concern.
Quality Improvement is a formal approach to the analysis of performance and systematic efforts to
improve it. QI involves both prospective and retrospective reviews.
CQI : Continuous Quality Improvement – National Accreditation Board for Hospitals and
Health Care Providers (NABH)
FADE (Focus, Analyze, Develop, Execute & Evaluate)
PDSA (Plan, Do, Study, Act)
Six Sigma (Define, Measure, Analyze, Improve, Control)
TQM : Total Quality Management
What is Quality Indicator?
The Quality Indicators (QIs) are measures of health care quality that make use of readily available
hospital inpatient administrative data.
Most of the hospitals do not have proper documentation system. Even if the documentation system is in
place, compliance to the same is poor and hence reliable and sufficient data is not available for month on
month comparison and analysis. Unless the Hospital activities, across various departments are captured
in the form of Forms, Records, Registers or in computers as soft copy, Quality Improvement cannot be
measured or monitored.
Continuous Quality Improvement (CQI) is not a one time affair to achieve quality state, it is a constant and
conscious effort to raise the standard of practice in all areas and process of the Hospital and sustain it for
ever.
1. Front office and Emergency - Waiting time for OPD & Emergency Patient
2. Laboratory & Imaging services –
Waiting time
Number of reporting error/1000 investigation
Percentage of reports co-relating with Clinical Diagnosis
Percentage of Re – dos (repeat test/procedure).
Percentage of adherence to safety precautions
3. Operation Theatre –
Percentage of OT utilization
4. Anesthesia Related Quality Indicators –
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