Shared Services Handbook

Shared Services Handbook
Futuristic and Innovative Solution
EBEX Ltd consult@ebex.esselgroup..com

Noida, India
Table of Contents
I. Introduction to EBEX ........................................................................................... 2
Who We Are
Awards & Accolades
Numbers Speak
II. Why EBEX ............................................................................................................ 6

Our Approach
Value Proposition
EBEX Advantage
III. Service Offerings .................................................................................................. 11

Finance & Accounting
Human Resources
Sourcing & Procurement
SAP Services
Travel Desk
Business Services
Legal Processes
Technology & Automation
IV. Who We Serve ...................................................................................................... 32

Our Clients
Testimonials
V. Meet Our Experts ................................................................................................ 36
VI. Let's Discuss ....................................................................................................... 40

Noida, India
Introduction to EBEX
|Who We Are
Established in 2013, EBEX is an innovation of a 90 years young Essel Group, a $5 billion
conglomerate having 10000+ employees.
Led by Dr Subhash Chandra, the group has diversified interests in the Media, Entertainment,
Education, Infrastructure, Precious metals, Lifestyle, Wellness, Packaging and Technology sectors.
Going by our repute of being pioneers, EBEX is the first shared service for media and
entertainment sector in India.
EBEX was conceptualized with an objective to digitally transform business processes into
innovative centralized systems, creating a “Centre of Excellence”, while focusing on “One
World” philosophy. Headquartered in NOIDA, India, EBEX team believes in leveraging process
discipline & innovation through shared services, empowering digital transformation of any
business.
Started with a team of hand-picked seasoned professionals from within the group and industry
experts having global exposure in shared services, today EBEX is 250+ people strong and is
growing every day. Our services are led by experts in their respective domains, possessing rich
experience across different industry verticals. Within 2 years of being in operations, EBEX is
already serving 30+ different entities for 14 different processes.
Better known as COE (Centre of Excellence) of the Essel Group, EBEX is playing a pivotal role in
the digital transformation journey of the group.
Mission Statement
Harnessing the efficiencies of scale, standardizing the business processes and

converting EBEX to a “Nerve Centre”.
SHARED SERVICES HANDBOOK - FEBRUARY 2017 2

Noida, India
Our Vision
Enabling organizations to be future ready with continually improved business

performance, agility, scalability and cost-effectiveness through process re-engineering,
technology enabled innovations, standardization & consolidation.
Values We Imbibe
Our Values reflect our customer focus. We firmly believe that we grow when you do.
We believe in :
Customer First
First Time Right
Agility
Integrity
Collaboration
Ownership
View Table of Contents

Noida, India
|We Are Proud Of

DELIVERING BUSINESS IMPACT THROUGH PROCESS EXCELLENCE
6TH Annual BPM & Shared Services Conclave, 2016
We were selected out of a competitive nomination that

included Nokia, AMEX, Mother Dairy, Tata Motors,
Mahendra SSU, IBM, Piraml, HUL, Airtel, Dr Reddy’s, Erricson,
Volvo, Nestle, ICICI, Vodafone, Infosys, Genpact, Tata
Services, Ranbaxy and a several PSU’s to name a few.
It was a moment of honour for entire EBEX team
SHREYASV LAKSHAY AWARD

Annual Corporate Confluence of NITIE, Mumbai
Within a year of coming in full operations, EBEX was able to win

runners-up trophy in the general management & HR category
of the annual corporate confluence of NITIE, held in Mumbai.
Other notable companies who participated in this category

included Mahindra & Mahindra, TCS, Wokhardt, etc

Noida, India
|Numbers Speak
Within 2 years of being in operations, we have:
 On boarded 30+ companies from different industries

 Centralized 14 different processes
 Handled 1000+ man days of change requests
 Brought in savings of 150+ FTE across the group companies in the backend operation
functions.
 Added payroll cost savings of ₹300 mn per annum
 Saved more than ₹1000 mn. in procurement
 Digitized more than 1 mn. records.
 Centralized payroll processing of 10000+ employees.
 Implemented SAP for 26 companies.
 Reduced the book closure window from 15 days to 6 days.
 Initiated GST implementation for the entire group centrally.
And We Are Growing..
 Adding 4 new processes in the offerings of EBEX

 10 companies in the pipeline to benefit from EBEX services
 International subsidiaries to be engaged from FY17- 18
 Headcount strength to reach 500+ by 2018
 In the process of implementing SAP HANA, Success Factor and other Bolton tools
 Evaluating robotics to improve efficiencies & control.

Noida, India
Why EBEX
|Our Approach
Our approach to every project is simplistic and step by step. As it is said, one of the biggest
challenge in any business is "Change Management" and here we have a competitive edge.
Every process at EBEX further represents a series of sub-processes. We centralize, standardize,
organize, analyze and then optimize at each step of the process to ensure creation of robust
value chain. This approach has always resulted in improving efficiency, reducing TATs, and
multiplying output. Before any radical changes happen, we pro-actively assess each step and
implement improvements at micro levels.
EBEX, strives to give a delightful experience to clients with every process, first time and every
time, at each point of connect. Setting high benchmarks and challenging our own set standards
by improving further is the modus operandi at the code of every EBEXite.

Noida, India
Why EBEX
|Value Proposition
EBEX strives to empower partner businesses by offering solutions to overcome their operational
challenges while adapting to robust & sustainable processes, innovative solutions & cutting-
edge technologies. While we respect the confidentiality, our state of art IT infrastructure ensures
data security. Our value enablers are:
Consultative Client-Centric Approach Domain Expertise
Operational Excellence Best Practices

Noida, India
Technology Enabled Rich and Diverse Experience
How We Differentiate, At EBEX :
a. Detailed analysis of problem at hand b. Review existing processes

c. Identify business requirements d. Conduct micro-level time & motion study
e. Compare with global best practices f. Propose elimination of improvident steps
g. Automate process wherever possible h. Put multi-tier checks and controls
i. Create change requests, if need be j. Confirmed Data confidentiality
k. Defining and Adherence to KPIs l. IT enabled Data security
m. Test – optimize – implement – repeat

Noida, India
Why EBEX
|EBEX Advantage
EBEX understands the difference between our offerings and your expectations. While fulfilling
your expectations, we are filling the gap with right set of deliverables.
You Expect We Offer

Continuity Improvement
Reduced Cost Efficiency
Availability Timelines
Customization Standardization
Our services start right from assessing the business requirements with the WHY, WHAT and WHEN
based need analysis –
WHY? – Why the current business model is not syncing with the external factors as efficiently as
needed causing failure in delivering expected results?
WHAT? – What is needed to be done to bring in best practices and cost effectiveness with
responsive and result oriented approach to business?
WHEN? – When is the right time to shift to shared services to bring in efficiency? As an
organization, are we ready to undergo the change needed to not only sustain but boost the
growth observed till now?
When evaluating the need of the organization, we try to address the following:
 Do the current processes support organizational growth objectives?

 Are the different governing units in sync with overall organizational strategy?
 What are the levels of transparency and consistency across processes and reports?

Noida, India
 Are the leaders, managers and operational people across the organization utilizing the
time efficiently devoting maximum share towards organizational growth? Or are they
busy with non-core functions required to maintain the work processes, not being able to
focus on bringing in improvements and value?
 Do you have capability to access, implement and manage and upgrade best
practices?
 Have you been able to bring in latest world class technology with smooth transition
bearing low costs, recently?
A study of the answers to questions above will lead to the need of shared services for being in
efficient processes, enabled with latest technologies and best practices from around the world
so the people could focus on their core functions bringing in business growth.

Noida, India
Service Capabilities
|Finance & Accounting

EBEX team has vast experience in handling End to end F&A bouquet. The range of service
offerings starts as early as from creating masters in the ERP and extends up to preparation of the
P&L/ Balance Sheet.
Offerings & Solutions
i. Accounts Payable
The cycle starts from a user putting his requirement on a web based workflow portal,
includes DMS, GRN (Service Entry), invoice posting as well as vendor payments and runs
through periodic reports indicating volumes, TAT, SLA adherence on external side while
productivity, timeliness and efficiency on the internal side.
ii. Order to Cash

Punching the Sales order in the SAP system, be it for material or services, is the starting
point of any sales transaction. Though basic checks and controls are inbuilt in the system
to adhere to the credit policy of the company- variety of transactions, timely processing
the requests and performing due diligence at each stage is the key. We offer efficiency
for receivables management too with a varied experience in this sphere handling entities
in B2B as well as B2C sectors.
iii. Record to Report

Managing the entire books of accounts, after the primary entries of Sales, purchase,
receipt and payments have been recorded at their respective stages, comes under the
prerogative of the R2R team. The team consists mainly of qualified CAs having
experience in handling day to day accounting up to balance Sheet finalization.
iv. Revenue Assurance

Keeping a tab on Cross entity customers with respect to Outstanding as well as to
critically review any new process launch- the RA team plays a pivotal role in ensuring
compliances against internal policies as well as external laws and statutory requirements.

Noida, India
Concerns Addressed: Few critical, to quality and growth of business, concerns, are:
a. Repetitive tasks
b. Manual management
c. Lack of control on process
d. Structural complexity
e. Deriving Reports
f. Person dependency
Benefits Received: Leverage our finance and accounting shared services and gain benefits like:
a. Greater Value to the organization enabled by standardization and centralization

b. Best Practices from across the world shared on a common platform
c. Technology Enabled via intelligent and pre-configured workflows
d. Improved processes with implementation of automation wherever required reducing
the manual interference
Case : Comparative Study
Then Now
No clear responsibility and timelines for book Dedicated team with assigned responsibility
closure of each work item. Firm Periodic closure
dates
No defined SOP Standard and defined SOP for each work
item
Decentralized activities - resulting in lack of Centralized activities - translating into more
efficiency and underutilization of resources controlled and efficient output
Dependency on Person Process dependent workflows, irrespective

of the person

Noida, India
Minimal transparency - delays in Fully transparent, Workflow related
communications assignments
One person - many jobs. No benefits of scales One person - one job, efficiencies of
repetitive tasks achieved, lesser errors
Payments through cheques resulting in delays Online payments through NEFT, Timely
in processing resulted in vendor angst processing of invoices results in Partner
satisfaction

Noida, India
|Human Resource
With its cutting edge technology innovations in all its HR processes, EBEX is leading to complete
transformation of business practices, performance and people as assets. Identifying the
challenges normally faced by HR teams in different organizations, EBEX team has created a
multi-lateral approach targeting at transforming the HR department. We have mostly
standardized each HR function with technology led automated process and approvals through
system.
i. Talent Acquisition
We offer a complete talent acquisition service right from sourcing, screening to
finalization. The automated talent acquisition dashboard includes Time to Acceptance,
Sourcing Mix by band, Job Requisition Report, Selection Rate, Recruitment Cost, etc for a
complete reference to each hiring, making the hiring and joining process very simple
and quick.
ii. Joining & Induction

Our new technology driven e-joining tool, and an online hire-2-retire portal, answering
most basic queries relevant to any employee at any time during his tenure at the
organization, have made the process less consuming, needing less interactive time
between HR personnel and the employee, thus increasing the productive time at both
ends.
iii. Payroll Management

Ebex works with an efficient payroll processing system, ensuring greater efficiency of the
HR department and higher satisfaction at employee level by reducing the discrepancies
and queries.

Noida, India
We also have an employee self-service module which ensures reduced administrative
time and costs and the unnecessary chase. It has simplified expense claim entry,
approval and processing, leading to saving time and costs and reducing errors
possibilities.
iv. Learning & Development

EBEX value proposition is distinctive as it offers opportunity to leverage and optimize
learning for stronger performance. In the knowledge based Industry, creating a learning
environment helps address talent gaps, generate ideas, and ultimately leads to a more
engaged and productive workforce.
v. Performance Management
EBEX has executed the PMS in an efficient manner with the online PMS system where
performance & goals are linked. Systematic and easy cascade of goals is defined to
ensure the organisation’s objectives are met.
a. Long joining and documentation processes

b. Maintenance of employee documents and details
c. Technology upgrades
d. Implementing best practices
e. Timely and correctly running payroll
f. Meeting regulatory compliances & filing returns
Benefits Received: Leverage our Human Resource services and gain benefits like:
a. Reduced Costs by cutting staff and space required internally

b. Improved Quality through putting in best practices combined with technology
upgradation
c. Bigger Talent Pool with the help of a larger set of shared team working on varied
talent requests

Noida, India
d. Improved cross culture learning with consistent techniques and processes
e. Better monitoring of performance at each level of people in the company with well-
defined responsibilities.
Case : Essel Group Payroll Centralization
With same no. of people in the payroll team, we are managing 23 companies in 2016 Vs 18
companies in 2015, and 10000+ employees (Vs 6669 in 2015) saving significant number of FTE
and costs.

Noida, India
|Sourcing & Procurement

EBEX sourcing and procurement services include end-to-end services in the cycle supporting
your category managers by providing support throughout the sourcing cycle or take the end-to-
end ownership of outsourced categories.
i. Source to Contract
EBEX’s source-to-contract outsourcing services deliver breakthrough enhancements in year-
on-year savings, empower your team to do more with their time and drastically improve
return on operating costs.
ii. Spend Analytics

To provide spend analysis and impact corporate profitability, EBEX utilizes internally
developed best practices perfected by our spend management experts and innovative
technology solutions which help our clients consolidate and rationalize their corporate
spend.
iii. Tactical Procurement

Ebex professionals work with client organizations to effectively optimize tactical sourcing
through technology enablement, analytics, deep category skills, policy settings and
specialized organization structures and reduced tactical sourcing costs, and at the same
time significantly reducing the sourcing cycle time.
iv. Category Management

At EBEX, we utilize extensive global know-how to offer the best-of-breed practices throughout
the category management cycle to support your business requirement. Our consultants work
with you right from building your category management capabilities and processes, to
creating specified category profiles and strategies, to tactical negotiation planning, while also
developing the requisite market acumen.

Noida, India
v. Contract Management
EBEX Contract Management services enable procurement departments to gain control and
visibility across the entire contract lifecycle - right from the governance needed around
contracting through pre-contract processes to the post contract transactional activities.
a. Cost Efficiency
b. Vendor negotiation & finalization
c. Contract life cycle management
d. Accounts payable productivity
Benefits Received: Leverage our sourcing & procurement shared services and gain benefits like:
a. Centralization leading to improved quality and accessibility of suppliers

b. Standardization resulting in better agreements and lower supplier risks
c. Best Practices driven from leveraging information technology and process
automation
d. Efficient Category Management embedding strategic sourcing process leading to
clear line of sight between contract, performance & relationship
e. Simplification of entire sourcing and procurement process with pre-defined
automated workflows

Noida, India
Case : Essel Group
EBEX has brought in significant cost efficiency in various common items procured. Group level
dealings, higher volume of buying, better negotiations and efficient backend processes have
collectively given this yield of 8% to 30% savings

Noida, India
|SAP Services
At EBEX, the SAP team consists of seasoned professionals possessing experience in different
industry verticals within and outside the Essel group. Consisting of Chartered Accountants,
certified consultants and core SAP experts, this team is managing the entire SAP suite for 50+
companies of the Essel group.
i. End to End Implementation of SAP

Systematic, step-by-step process-centric approach and pre-configured reusable
components make the implementation cycle shorter, thereby reducing total cost and efforts
of the project and making the transition a hassle free smooth process for any organization.
ii. Individual SAP Module Implementation

Sequential implementation of modules/ functionalities not only helps in bringing better
controls of the processes and exploiting the available features of SAP to maximize the
benefits, but also results in maximum maturity with minimum change management issues at
the operational level.
iii. SAP Support and Change Management

We understand that implementing SAP is not a destination, it’s a beginning of the journey
which an organization has embarked upon. Timeliness, completeness, accuracy and
adequacy of support is a pre requisite to be able to get an effective ROI.
iv. External Application Integration / RICEF developments

With the increasing competition and volumes, the focus of technology has shifted from
availability to automation and optimization. Process automation leads to reduced costs &
TAT, thereby improving the quality and consistency of the outputs.

Noida, India
v. Master Data Management Services
It is imperative that the master data, customers, vendors, GL’s etc, are created correct,
complete and comprehensive in one go. Moreover, in a scenario of multi-location, multi-
company code entity, it always helps to have unique masters for each partner.
vi. MIS & Audit services

With different types of Audits in place, requirement of the auditors are always different and
mostly urgent in nature. Though the SAP system captures all the data, but efforts and time
involved, in need based extracting, as and when required, is always a pain area for most of
the businesses.
Concerns Addressed: Few critical to, quality and growth of business, concerns are:
a. High quality of services

b. Reduced costs
c. Industry best practices
d. Value addition to current business
e. Continued improvements
Benefits Received: Leverage our SAP shared services and gain benefits like:
a. Enriched Expertise through mature and efficient support processes following industry
best practices
b. Change Management through step by step execution, monitoring and support
system
c. Business advantage through uninterrupted SLA based reports
d. Cost Flexibility through multiple levels of implementation
e. Scalability through need based upgrading of service plans

Noida, India
Case : Essel Group
No of entities on SAP has gone up from 26 in 2014 to 52 in 2016 – which is 100% increase, whereas
no of active users ( license consumed ) has come down from 920 to 670 – which is 27% reduction

Noida, India
|Travel Desk
EBEX offers services to take care of all your domestic and international travel needs,
with lucrative corporate offers, and its tie-ups with most of the airlines. Travel desk
service includes end to end services ranging from ticketing, hotel booking, cab
booking and process ranging from travel requisition & approval, travel expense
checking, travel reimbursements, related reports as well as payment to vendors for
travel, hotels, & car hire etc. Handling of T&E expenses in organizations is done with
cost effectiveness and transparency.
Currently EBEX facilit ates end to end travel services for all employees across Essel
group.
Our 24X7 travel desk services include, but are not limited to:
i. A travel portal for travel requests and expense claims with company defined
approval workflow and policy mapping
ii. Airline reservations and ticketing, including pre -assigned seating when
available
iii. Reservations and documentation for hotels, rail travel and car hire as
required
iv. International travel advisory services and assistance in obtaining passports
and visas
v. Refunds, cancellations and re-bookings
vi. Reporting and advice on travel spend
vii. Capturing and reporting deviations
EBEX Travel desk executives have rich experience in travel and hotel industry and
ensure best services to our clients.

Noida, India
Concerns Addressed:
a. 24X7 availability
b. Ever fluctuating costs of tickets
c. High & irrational cancellation charges
d. Governance & reporting tool
Benefits Received: Leverage our travel desk shared services and gain benefits like:
a. Reduced Costs by cutting staff and space required internally

b. Improved Quality through putting in best practices combined with technology
upgradation
c. Better Deals because of our pre-established arrangements and engagements with
hotels and flights.
d. Quick TATs resulting in quicker accomplishments of bookings

Noida, India
|Business Services
Keeping in mind the necessity to pull ahead of competition through innovative ideas and tools,
EBEX team is always ready to provide clients with business services, bringing in efficiency and
business intelligence in different key areas.
i. Analytics & Forecasts

Certainty on business decisions being correct increases if they are based on wise analytics.
Even before bringing about a change or implementing a new process, it is important to look
at its impact analytically and predict the advantages and disadvantages, forecasting the
results. If forecast is derived out of analytics, decision making can be more accurate.
ii. Business Tools

EBEX has embraced technology as a major ingredient in our journey to excellence and this,
when combined with business needs in general, further resulted in some tools, namely –
Employee self-service portal, Bill Desk Application, E-Auction, Helpdesk, Vendor Portal and
DMS. In few instances these can be customized to accommodate your business
requirements.
iii. Process Consultancy

Large organizations, specially operating through multiple business/location model, business
processes become very complex with long and inter-related workflows. And when processes
are planned and executed successfully, they yield significant benefits to the organization in
terms of efficiency and cost savings. We enable your business through creating best in class
processes, with our process consultancy services.

Noida, India
a. Long term impact of decisions taken today

b. Timeliness &accuracy of data
c. Non-scalable processes
d. Lack of expertise in data interpretation
Benefits Received: Leverage our Business services and gain benefits like:
a. Implementation Assistance through experienced and efficient support system

addressing need of each step in the process.
b. Analytical View through step by step analysis, redefining the current process if need
be
c. Business intelligence via the detailed analytical report on requested key areas
enabling
d. Improved processes with suggestions and implementation support based on SLAs
Case : Comparative Study
Area Then Now

o Duplication of masters o Unique Vendor and
with each entity Material codes
Master Data o Incomplete, wrong o Visibility of total
masters resulting in wrong transactions done with at
TDS deduction group level
o Timely dissemination of o Complete and
information missing comprehensive masters
with supporting attached
o System alerts being
triggered automatically

Noida, India
o Decentralized o Centralized
o No scanning and o Scanning done at DMS and
Invoice Booking attachment to SAP attached to SAP vouchers
o No visibility on TAT o Online visibility of pendency -
o Physical movement of fixation of responsibility
documents for approval possible
o No physical movement -
online approvals
o No SPOC for any process o Defined SPOC for each

o Multiple channels for process
Help Desk communication o Unified Helpdesk team
o No TAT o Defined and closely
monitored TAT
o Non defined non o Defined and standardized

standardized processes processes
Audits o Weak or no checks and o Inbuilt checks and controls in
controls the system itself
o Missing SOP's and o Documented and updated
documentation SOP's

Noida, India
|Legal Processes
Mission of our Legal Team is to provide outstanding legal solutions to its group entities and clients
in the areas as illustrated below with a strong emphasis on ethics
i. Corporate Support Services

Commercial Contract drafting and review and creating one stop digital legal repository
of all matters related to the group companies, Risk Assessment, Obligations
Management, Contract Management & abstracting services, etc
ii. Litigation Support Services

Filing, Managing and strategizing General corporate commercial Litigation regarding writ
petitions, criminal cases, suits for injunction, damages, recovery, defamation, intellectual
property rights with various judicial and quasi-judicial authorities & Alternate Dispute
Resolution matters, etc.
iii. IP Support Services

The practice includes prosecution of Trademark, Copyright & Designs, Business
transactions including structuring, licensing, franchising, joint-ventures, mergers &
acquisitions, IP audits and Due Diligence Litigation including enforcement / anti-piracy
and so on. Portfolio management, IP due diligence including Anti-piracy proceedings.
Concerns Addressed:
a. Availability of relevant resources as and when needed.

b. High litigation costs

Noida, India
c. Omni presence across locations
Benefits Received: Leverage our legal process shared services and gain benefits like:
a. Reduced in-house Costs by cutting staff and space required internally

b. Sharing of Experience & Expertise through putting in best in class experts
c. Greater exposure of team by getting services from a large of team of experts
d. Improved accuracy of work with multi-tier performance check

Noida, India
|Technology & Automation

People working for our technology shared services division come with a rich industry experience,
constantly trained on their core areas to induce global standards and practices. We have strong
service delivery framework and our technology practice is governed by resilient policies and
processes. Above all, information security always remains our first priority.
i. IT Infrastructure
EBEX adds value to your business by providing IT Infrastructure Services that comprise of
Service Desk - capable of managing user endpoints that includes configuration and
troubleshooting, governed through an astringent escalation matrix. Centralized Datacentre
and Cloud Support team are structured as Level I, II and III who centrally deliver their support
services through remote infrastructure management. It gives a 360 0 effective view of the
entire network, helping in managing data security through early warning and intrusion
detection systems.
ii. Application Development & Maintenance

The SDC (Software Development Centre) at EBEX provides application development and
maintenance services for ERP’s such as SAP, Oracle etc, through its proven deployment skills
following best practices. At the same time, our SDC also has the potential to effortlessly
custom build scalable and bespoke applications, workflows and software packages to
support your businesses’ complex and specific business needs.
iii. Process Automation

At EBEX, automation and innovation is in our DNA. The rhythm helps us constantly re-engineer
our existing processes and bring in efficiency both in terms of performance and agility. Our
technology and automation service consists of integrating applications, restructuring labor
resources and if need be, building software applications to automate all possible tasks on a
process.

Noida, India
iv. Database Management System (DBMS)
Identifying the need of a robust DBMS to maintain the data with pro-active backups and
recovery, ensuring retrievability, EBEX offers the optimized people, processes and products
for flawless DBMS. We pro-actively practice regular maintenance routines and performance
reviews to optimize the data performance at retrieval and processing levels.
v. Document Management System (DMS)

EBEX offers a process centric DMS (Document Management Service) which includes
scanning of physical documents and indexing of both physical and soft documents, emails,
word, excel, pdf documents etc. in order to track them easily and maintain them in the
digital format in this process.
Your Concerns Addressed: Few critical to, quality and growth of business, concerns are:
a. Continued communication with the service provide

b. Timely deliveries meeting deadlines
c. Industry best practices
d. Value addition to current business
Your Benefits Received: Leverage our technology & automation shared services and gain
benefits like:
a. Improved Efficiency which translates to reduction of cost through standardized step

by step process after automation
b. Fixation of Responsibility through well-defined task ownership at each level
c. Better Monitoring and Greater Control at each level ensuring better time
management and outputs.
d. Cost Flexibility through multiple levels of implementation
e. Scalability through need based upgrading of service plans

Noida, India
Who We Serve
|Our Clients
We proudly share our experience of diverse industries:
Media & Entertainment
Cable & IT Services

Noida, India
DTH Education
Infrastructure Lifestyle & Wellness
Mines & Refinery Finance

Noida, India
Who We Serve
|What Our Clients Say
Ms Aparna Morajkar – Vertical Head Credit Control - ZEEL
Essel BUSINESS EXCELLENCE SERVICES as the name goes….., this shared service division has truly shaped
up over a period of time and is helping us enhance the processes to the desired level. Standardization
of systems is an appropriate long term objective for this unit! There is an excellent team at EBEX who
not only excels in giving maintenance support but also helps understand the development needs and
caters accordingly. Good Luck to team to make this unit climb up the ladder in the shared service
fraternity!!
Col Pankaj Dhingra – CHRO, SITI Networks
EBEX to us stands institutionalised giving SITI seamless support for transactional processes across
functions. PHR has been a good beginning helping us to effectively automate our Human Resources
function. With a few hiccups initially, we now have fully migrated to the system and are reaping its rich
benefits.
Mr Rajiv K Dalmia – Chief Financial Office - Dish TV
Subject Matter Expertise coupled with our organization specific requirement that is possessed by EBEX
has made our experience very rewarding and enriching. After the initial few hiccups, we saw ourselves
getting to the stage where we got what we wanted.” We can now focus on our business without being
worried of the backend processes.

Noida, India
Mr Dinesh Garg – Chief Finance Office - ZMCL
Initially my impression was not good because of few teething troubles . However now I treat EBEX as an
extending arm of us in letter as well as in spirit. With mutual cooperation and guidance, this is a game
changer. Keep doing the good work. Kudos to team EBEX!
Mr Rajneesh Mittal – Chief Technology Office - ZEEL
My experience with EBEX over last one year has been, put simply, improving positively every day. EBEX
leadership and team are constantly out there trying to beat your expectations and that’s a good sign
for a developing team. Bit by bit, they are getting things right and ensuring EBEX evolves as a true world-
class shared services organization. Going forward, I am sure EBEX can diversify in terms of mix of services
offered and the clientele as well. My best wishes to Team EBEX for a great future!

Noida, India
Meet Our Experts
|Management Team
Irendra Chhabra, MD & CEO
Irendra Chhabra is spearheading Essel Business Excellence Services Ltd

(Essel Group) to create a global BPM company.
With 25+ years’ experience spread across multiple industries, retail

businesses and geographies, he is now driving a strategic road map for
business process transformation for back office through re-engineering
and digitization to improve effectiveness for faster service at a lower cost.
Irendra is a key speaker and thought leader at global management

platforms viz., shared services outsourcing network in Africa and
Singapore; CEO roundtable in middle east and the Asia retail congress.
Sanjay Kumar Gupta, Digital Technologies & HR Operations
Sanjay Gupta is a computer science engineer from IIT Roorkee, having 25+
years of IT experience in varied industries in public and private sectors
including MNCs. He is a technology leader with a strong technical
background. He has led many ERP implementations (Peoplesoft, Oracle, SAP
and SuccessFactors) across industries.
He has proven skills set with global delivery executing it projects for clients like
Amex US, ABN Amro Bank Netherlands and Coop Financial Services UK etc
to name a few.

Noida, India
Manoj Aggarwal, Finance & Accounting
A qualified CA with 20 years of diversified experience in financial operations in

various sectors like, print media, ecommerce, manufacturing, retail, FMCG,
media & broadcasting, Manoj is spearheading various functional areas such as
financial accounting & reporting, taxation, audit, processes, system & process
development.
He has proven his expertise in many ways in pivotal role driving many key
projects.
Sunil Agarwal, SAP and Business Processes
Sunil is a CA with 14+ years of varied experience across banking, IT,

manufacturing and service industries. He is amongst the first few handpicked
professionals from within the group to initiate the shared service delivery.
Along with all SAP services, he also works on ideating and creating business
processes for bringing efficiencies, standardizations and enabling smooth
transition to digital formats of processes.
Kuldeep Jindal, Sourcing & Procurement Processes
Kuldeep Jindal holds a rich experience of 23 years, having worked in Fujitsu,

HFCL, Essar, Tata Tele services & Indus towers in various capacities, handling
the similar type of profile, to enable the sourcing and procurement with more
efficient and quick processes. He has demonstrated a working capability of
handling large teams with diverse responsibilities within his department
enabling a hassle free purchase turnover of over ₹5000 cr.
He has handled commodities at large scale with all renowned brands & holds
expertise in all kind of sourcing and procurement.

Noida, India
Sanjay Mishra, Legal Processes
Sanjay plays a key role in adding value to the different business verticals as
a principal advisor and leads an entity oriented in-house legal team to
handle corporate, commercial litigation including all other legal issues.
He has been closely involved in managing all critical litigations of group

companies and advising on corporate governance and risk mitigation
including brand protection enforcement, corporate advisory, compliance
and regulatory.
Nilofur Khandwawala, Human Resources Processes
Certified Harvard mentor professional Nilofur is 20 years experienced in

organizational transformation, talent search & leadership, conflict
management, training, performance appraisal, policy formation &
specializing in all aspects of recruiting and sourcing methodologies &
employee relations & payroll generation with compliance. She also holds
international certification for compensation & benchmarking.
With hands-on experience in building efficient processes in organizations

coupled with effective manpower planning and performance
improvement, she has helped her previous organizations in improving the
bottom-line.
Ravish Khanna, Workflow and Helpdesk
Ravish has over 18 years of experience in business process management,

enterprise content management, engagement management, pre-sales &
testing, business development, and project management, who is thoroughly
conversant with system study, functional specification capture, test cases,
user acceptance testing and providing support to customer.
He has emerged as an enterprising leader with a strategy-driven, issues

based approach who also has the ability to train and motivate cross-cultural
teams in optimizing their performance levels.

Noida, India
Kumar Deep Das, Information & Technology
Kumar brings in 14+ years rich technology experience across multiple

domains and industries. He has a successful history of providing strategic
leadership for enterprise-wide technology initiatives, pioneering significant
information technology plans, which gave new directions to organizational
practices bringing tangible as well as intangible benefits.
Over the years, he played a vital role in creating multiple business

technology teams, driving change agenda, transformational projects to
enhance business efficiency and effectiveness.

Noida, India
Let’s Discuss
|Contact Us
Thank you for your interest in knowing more about EBEX and our offerings. We hope that most of
your queries were answered with the details provided in this handbook. In case of further queries
please feel free to contact us.
Head - Business Development
Devna Maheshwari devna.maheshwari@ebex.esselgroup.com
Call at : Landline +91 120 4996906

Hand phone +91 98100 6545
Board number +91 120 4996904
Look forward to a detailed discussion leading to a mutually fruitful association.

Noida, India

Shared Services Handbook

Diunggah oleh

Informasi Dokumen

Hak Cipta

Format Tersedia

Bagikan dokumen Ini

Bagikan atau Tanam Dokumen

Opsi Berbagi

Apakah menurut Anda dokumen ini bermanfaat?

Apakah konten ini tidak pantas?

Hak Cipta:

Format Tersedia

Shared Services Handbook

Diunggah oleh

Hak Cipta:

Format Tersedia

Shared Services Handbook

Futuristic and Innovative Solution

EBEX Ltd consult@ebex.esselgroup..com

II. Why EBEX ............................................................................................................ 6

III. Service Offerings .................................................................................................. 11

IV. Who We Serve ...................................................................................................... 32

V. Meet Our Experts ................................................................................................ 36

VI. Let's Discuss ....................................................................................................... 40

EBEX Ltd consult@ebex.esselgroup..com

Harnessing the efficiencies of scale, standardizing the business processes and