System Professional VDI Assessment Sample Output PDF

VDI Assessment Findings and
Recommendations
for
Customer Name
Prepared by: System Professional Ltd
vdi@Sys-pro.co.uk
Confidential
Version: 3 (Release)
Contents
Contents ..................................................................................................................................... 1
Revision History .......................................................................................................................... 2
Executive Summary ..................................................................................................................... 3
Background Information ............................................................................................................................. 3
Business Drivers .......................................................................................................................................... 3
Summary of Findings ................................................................................................................... 4
VDI Assessment Scope ................................................................................................................................ 5
VDI Assessment Locations in Scope ............................................................................................................ 5
VDI FIT™ ...................................................................................................................................................... 6
End-User Computer Assessment ............................................................................................... 10
PC Hardware ............................................................................................................................................. 10
Desktop Age .............................................................................................................................................. 10
Operating Systems .................................................................................................................................... 11
Hardware Configuration............................................................................................................................ 12
Hardware Utilisation ................................................................................................................................. 14
Application Assessment Summary ............................................................................................. 16
Top 20 Applications Used .......................................................................................................................... 16
Top 10 Applications – User CPU Utilisation .............................................................................................. 17
Top 10 Applications – Memory Consumption........................................................................................... 17
Top 10 Applications – Network I/O ........................................................................................................... 18
Application Inventory ................................................................................................................................ 18
Application Virtualisation Candidates ....................................................................................................... 19
Access Infrastructure and Network........................................................................................................... 21
Network Latency ....................................................................................................................................... 21
Application Server Response Time............................................................................................................ 22
Combined Network Latency and Application Server Response ................................................................ 22
Assessment Conclusions............................................................................................................ 23
Next Steps ................................................................................................................................................. 24
IT SUPPORT SERVICES | VIRTUALISATION | STORAGE | BACKUP AND DR | IT CONSULTING 1

Revision History
Date Author Description Reviewers

Executive Summary
Client, Inc. engaged System Professional to conduct a VDI feasibility assessment to provide
guidance in deciding whether or not a virtual desktop initiative will align with operational and
financial objectives of the organization.
Background Information
This engagement examined the following aspects of the Client environment:
• Business Drivers • Access Infrastructure and Network
• Desktop Virtualisation Criteria • End-User Computers
• Users and Locations • End-User Applications
• Breakdown by Department and
Function
Business Drivers
Client is the market leading manufacturer of Widgets. Although Client enjoyed a market
advantage for several years, rivals have appeared making similar products thus eroding profit
margins and highlighting a need for improved customer service. A study in 1H08 showed that
calls to the Client call centres had an average hold time of five minutes, up from just one minute
the prior year. The average call is eight minutes.
Calls into the Call Centre are necessary when customers need to add features to their widgets,
which by nature is within six months of purchase. Customer data shows that once a customer
successfully upgrades their widget they become a loyal customer of two years or more; whereas
when a customer does not add features they tend to switch brands or simply stop using their
widgets.
A root-cause analysis of the hold and average call times revealed that the call centre PCs are
slow and unreliable. The Widget Activation Process (WAP) is data intensive, and the links to the
call centre PCs are just 100MB Ethernet, resulting in slow data loads and lengthening customer
wait times. Furthermore the call centre PCs are prone to outages; with high turnover in the
department and frequent releases of WAP upgrades these PCs are offline 30% of the time,
resulting in fewer reps available to answer phones.
IT is investigating the use of a virtual desktop infrastructure (VDI) to improve the service levels
of the call centres.

Summary of Findings
The conclusion of this assessment is that a desktop virtualisation strategy would be a
worthwhile pursuit by Client and that there are no serious impediments to implementation.
The summarised assessment findings are as follows:
• There are no significant barriers to deploying a VDI environment for Call Centre users,
Finance and IT users. The business drivers, use cases, and the current state of the
desktop environment are complementary to a VDI initiative.
• The network bandwidth and latency of all links where in-scope users are located are
within acceptable limits for reliable and effective performance, though the Manchester
link is at the upper range of the acceptable limit. Service Provider recommends IT
carefully monitor this link to ascertain if average utilisation and latency peaks are
increasing in frequency, as an upgrade may be required to maintain adequate
performance.
• There are no network load balancing/optimisation (NLB) appliances deployed in the

network infrastructure. NLB appliances can decrease the risk of outages by redirecting
traffic away from failed components and evenly distribute traffic to working
components. This investment will improve availability of the desktop infrastructure to
users.
• There is ample existing disk storage available to support the deployment of all the in-
scope users, assuming that IT leverages a solution that includes the use of linked
clones/differencing disks, and there is no rapid increase in disk consumption before the
VDI deployment begins.
• Of the 73 applications found on user PCs within scope of this assessment, all but three
applications may be potential candidates for application virtualisation. Leveraging
application virtualisation will significantly reduce application conflicts and maintenance
intervals while also reducing the complexity of the VDI environment by requiring fewer
unique virtual desktop pools.

VDI Assessment Scope
The following information summarises the duration and systems assessed:
Parameter Value
Assessment Start Date: Feb 3, 2012
Assessment End Date: Mar 5, 2012
Assessment Duration (in days): 32
Total Number of Desktops Assessed: 72
Total Number of Users Assessed: 65
Table 1 – VDI Assessment Scope
VDI Assessment Locations in Scope

The scope of this VDI assessment was targeted to the following location(s) at Client.
Location Total Users Users In-Scope

London 130 30
Manchester 90 16
Birmingham 19 19
Table 2 – VDI Assessment Locations in Scope

VDI FIT™
The VDI FIT™ score is based on a scoring system that takes several factors into account, each
with a different relative importance. The specific criteria used in the VDI FIT™ score is detailed
elsewhere.
VDI FIT™ Score, All Users
Figure 1 – VDI FIT™, All Users
VDI FIT™ Score, All Users Count
Good 57
Fair 6
Poor 2
Table 3 – VDI FIT™, All Users

User Breakdown
The 65 unique users of the 72 systems analysed were broken down into core business user
categories for further VDI FIT™ analysis. The categorisations and the respective user counts are
as follows:
User Category Group Type Group Name User Count

Finance Users AD Security Group DOMAIN\FINANCE_USERS 14
Call Centre Users AD Security Group DOMAIN\CALLCENTRE_USERS 23
IT Users Stratusphere™ Group IT Systems 22
Other NA NA 6
Table 4 – User Breakdown
VDI FIT™ Score, Finance Users
Figure 2 – VDI FIT™, Finance Users
VDI FIT™ Score, Finance Users Count
Good 14
Fair 0
Poor 0
Table 5 – VDI FIT™, Finance Users

VDI FIT™ Score, Call Centre Users
Figure 3 – VDI FIT™, Call Centre Users
VDI FIT™ Score, Call Centre Users Count
Good 23
Fair 0
Poor 0
Table 6 – VDI FIT™, Call Centre Users
VDI FIT™ Score, IT Users
Figure 4 – VDI FIT™, IT Users
VDI FIT™ Score, IT Users Count
Good 15
Fair 5
Poor 1
Table 7 – VDI FIT™, IT Users

About VDI FIT™ Profile
VDI FIT™ is a scoring mechanism based on several factors, as indicated in the following tables:
CPU and Memory FIT Indicators
CPU and Memory FIT Indicator Good Fair Poor

Average System CPU % Used < 10% 10% - 40% > 40%
Average User CPU % Used < 10% 10% - 40% > 40%
Average Memory KB Used < 250,000 250,000 – 512,000 > 512,000
Average Number of GDI Objects Initialised < 150 150 - 300 > 300
I/O FIT Indicators
I/O FIT Indicator Good Fair Poor

Average Disk I/O per Second < 10% 10% - 25% > 25%
Average Network KB per Second < 5% 5% - 20% > 20%
Average Network Roundtrip Time (ms) < 40 40 – 140 > 140
Known Applications with Poor VDI FIT™
Known Applications with Poor VDI FIT™ (Exclusions)

None

End-User Computer Assessment
Client provided a detailed inventory of the desktops of the in-scope users. The results of the
study of this inventory are described in this section.
PC Hardware
The PC hardware in the London, and Birmingham offices are relatively new PCs replaced within
the last 12 months. The following table lists the characteristics of the PCs in these locations.
Attribute Value
CPU 3.0Ghz Intel
Monitor 17” flat panel VGA connector
RAM 2GB (minimum)
Disk 100GB
NIC 1GBE
The PC hardware in the Manchester offices is slightly older since it is midway through its refresh
cycle. The following table lists the characteristics of the PCs in these locations.
Attribute Value
CPU 2.0GHz Intel
Monitor 17” flat panel VGA connector
RAM 1GB (minimum)
Disk 50GB
NIC 1GBE
Desktop Age
The following information represents the desktop age of the systems analysed.
Desktop Age Count

Less than One (1) Year: 42
One (1) to Three (3) Years: 30
Over Three (3) Years: 0
Table 8 – Desktop Age

Operating Systems
The operating system breakdown of the systems analysed is as follows:
Figure 5 – Operating Systems
Operating System Count

Red Hat Enterprise Linux ES, release 4 2
Microsoft Windows XP Professional, SP2 7
Microsoft Windows XP Professional, SP3 58
Microsoft Windows 7, Ultimate Edition 5
Table 9 – Operating Systems
Operating Systems
Client has standardised on Windows XP, so most desktops of the users in the identified scope
are all running Windows XP Service Pack 3. 7 desktops are still running Windows XP Professional
SP2, while 5 desktops (all of which reside in IT) are running Windows 7. There are also 2
desktops running Red Hat Enterprise Linux, also residing in IT.
Operating system patches are maintained using Microsoft Windows Server Update Services
(WSUS). System policies are enforced using Group Policy Objects (GPOs) applied to the
Organisational Units (OUs) where the desktop machine accounts are created.
The standard machine policy includes redirection of user’s My Documents folder to their home
(H:\) drive, and the current IT security policy prohibits the storage of company sensitive or
valuable files on the local hard drive. Call centre users do not have permission to save files to
the local file system. IT users tend to store files on the local file system, but these files are not
considered as mission critical.
Licensing
All desktop licenses are covered under an Enterprise Agreement, and Software Assurance is
current on all desktops.

Hardware Configuration
The following sections provide information on the hardware configuration of the desktop
analysed in this assessment.
CPU Configuration
Figure 6 – CPU Configuration
CPU Configuration Count

Total Systems with (1) CPU 30
Total Systems with (2) CPUs 42
Total Systems with > (2) CPUs 0
Table 10 – CPU Configuration
Memory Configuration
Figure 7 – Memory Configuration
Memory Configuration Count

Total Systems, < 512 MB RAM 20
Total Systems, 512 - 1024 MB RAM 20
Total Systems, 1024 - 2048 MB RAM 32
Total Systems, > 2048 MB RAM 0
Table 11 – Memory Configuration

Disk Configuration
Disk Configuration Count

Total Systems, < 10 GB 20
Total Systems, 10 GB – 30 GB 20
Total Systems, 30 GB – 100 GB 32
Total Systems, > 100 GB 0
Table 12 – Disk Configuration
Multi-Monitor Configuration
Multi-Monitor Configuration Count

Systems with (1) Monitor 50
Systems with (2) Monitors 22
Systems with > (2) Monitors 0
Table 13 – Multi-Monitor Configuration

Hardware Utilisation
The following sections provide information on the hardware configuration of the desktops.
CPU Utilisation
Dates: 3/2/2012 – 10/2/2012 Duration: 1 Week, Average Time: 7:00 AM – 7:00 PM
Figure 8 – CPU Utilisation
CPU Utilisation Count

Low Utilisation (< 20%) 40
Moderate Utilisation (20% - 70%) 20
High Utilisation (> 70%) 5
Table 14 – CPU Utilisation
Memory Utilisation
Figure 9 – Memory Utilisation
Memory Utilisation Count

Low Utilisation (< 20%) 20
Moderate Utilisation (20% - 70%) 40
High Utilisation (> 70%) 5
Table 15 – CPU Utilisation

Disk Utilisation
Disk Consumption Count

Low Consumption (< 20%) 40
Moderate Consumption (20% - 70%) 20
High Consumption (> 70%) 5
Table 16 – Disk I/O Utilisation
Average Network I/O

Average Network I/O Count

Low I/O (<= 10KB/s) 40
Moderate I/O (<= 50KB/s) 20
High I/O (<= 250KB/s) 5
Table 17 – Network I/O Utilisation

Application Assessment Summary
Top 20 Applications Used

The following table represents the top applications used by users of the systems in the
assessment scope.
Application Process Unique Users
Internet Explorer iexplore.exe 8

Windows Command Processor cmd.exe 7
TCP/IP Ping Command ping.exe 7
Windows Defender User Interface msascui.exe 6
Paint mspaint.exe 5
Notepad notepad.exe 5
Symantec CMC SmcGui smcgui.exe 5
VpxClient vpxclient.exe 5
Firefox firefox.exe 4
Microsoft Office Word winword.exe 4
Microsoft Management Console mmc.exe 3
Microsoft Office Outlook outlook.exe 3
Windows Update Automatic Updates wuauclt.exe 3
Adobe Reader 8.1 acrord32.exe 2
Dropbox dropbox.exe 2
Desktop Window Manager dwm.exe 2
Microsoft Office Excel excel.exe 2
MS DTCconsole program msdtc.exe 2
Microsoft Office PowerPoint powerpnt.exe 2
Skype skype.exe 2
Table 18 – Top 20 Applications

Top 10 Applications – User CPU Utilisation
Application Process User CPU Avg. (%)
Microsoft Windows Malicious Software Removal Tool mrt.exe 11.04

IBM Developer Kit for Windows,Java,1.6.0 java.exe 6.23
DVD Shrink 3.2 dvd shrink 3.2.exe 4.72
Photos Screen Saver photoscreensaver.scr 2.06
Google Chrome chrome.exe 1.67
Windows Media Player wmplayer.exe 1.51
Cisco WebEx Service atmgr.exe 1.46
Internet Explorer iexplore.exe 1.25
LuCallBackProxy Module lucallbackproxy.exe 1
SONAR Component coh32.exe 0.91
Table 19 – Top 10 Applications, User CPU %
Top 10 Applications – Memory Consumption

Application Process Memory Avg. (MB)
Liquidware Labs Connector ID tntgrd.exe 110.34

tntgrd tntgrd.exe 86.78
Cisco WebEx Service atmgr.exe 83.48
VpxClient vpxclient.exe 82.26
Firefox firefox.exe 68.96
DVDFab - The ultimate DVD copying/converting/burning dvdfab.exe 56.28
software!
Desktop Window Manager dwm.exe 48.55
Adobe Reader 8.1 acrord32.exe 48.05
Microsoft Windows Malicious Software Removal Tool mrt.exe 46.44
Notepad notepad.exe 45.09
Table 20 – Top 10 Applications, Memory (MB)

Top 10 Applications – Network I/O
Application Process IO Avg. (KB/s)
Adobe Acrobat SpeedLauncher reader_sl.exe 1554172.3

Symantec Endpoint Security Client LiveUpdate sesclu.exe 6561.03
DVD Decrypter - The Ultimate DVD Ripper! dvddecrypter.exe 5529
LuCallBackProxy Module lucallbackproxy.exe 3389
Virus Definition Daemon defwatch.exe 3162
DVD Shrink 3.2 dvd shrink 3.2.exe 2312.65
Microsoft Windows Malicious Software Removal Tool mrt.exe 1072
DVDFab - The ultimate DVD copying/converting/burning dvdfab.exe 514.28
software!
Disk Defragmenter NTFS Module dfrgntfs.exe 338.88
Java(TM) Quick Starter Service jqs.exe 277.47
Table 21 – Top 10 Applications, Network IO (KB/s)
Application Inventory
Application analysis was achieved through an application inventory that includes details about
application services, drivers, and overall complexity. The chart below represents an overview of
the application landscape for the in-scope View users only.
Attribute Value
Total Applications 75
Core Line-of-Business Applications (e.g., Office, Project, and Visio) 10
Communication Applications (e.g., Firebox, FileZilla, eFax Messenger, and 10
Trillian)
Miscellaneous Applications (e.g., WinZip, Windows Media Player, Mind Map, 20
and Adobe Acrobat and Reader)
Proprietary (e.g, WAP) 25
Misc (e.g, Color Picker, DropBox) 10

Application Virtualisation Candidates
Application virtualisation is a core component of any Virtual Desktop Infrastructure initiative
and therefore should be considered for inclusion in the overall solution. Most application
virtualisation solutions can successfully virtualise most applications; however, each application
must be evaluated for its viability to run as a virtualised application. To help with this analysis
process, System Professional further divided the application virtualisation candidate pool into
the following three categories:
• High Priority
o Mission critical or proprietary applications that represent a significant pain point
for the organisation
o Highest value proposition for application virtualisation
o Typically qualified as complex applications
o Average estimated time to capture: 6 to 8 hours per application (using most
application virtualisation solutions)
• Medium Priority
o Standard applications with a large installation footprint or setup time
o Applications that are comprised of a suite of several applications
o Average estimated time to capture: 4 hours per application
• Low Priority
o Standard applications
o Applications from the previously packaged list
o Average estimated time to capture: 2 hours per application
Attribute Value
High Priority 15
Med Priority 20
Low Priority 40
Excluded 3
Applications Total 73
Table 22 – Application Virtualisation Candidates

Exclusions
Application Virtualisation best practices suggest avoiding virtualising certain types of
applications; applications that are deeply integrated with the host or use file system redirection
drivers, such as antivirus scanners, disk defragmentation, and spyware/malware utilities do not
make good candidates for application virtualisation. In addition, applications that use
proprietary hardware drivers are not directly compatible with application virtualisation and
therefore must be excluded from consideration. Exclusions to application virtualisation include:
• Symantec Antivirus
• Auslogics Disk Defrag
• Spybot Search and Destroy

Access Infrastructure and Network
Client IT has two datacentres; one (1) in London and one (1) in Birmingham. The London office
serves as a hub between the remote users and the production datacentres; no office other than
London is directly connected to a production datacentre.
London serves as the corporate headquarters and acts as a hub in some regards as described
above. The remote offices connect back to corporate via T1 leased lines or MPLS network. The
T1 uplinks from these locations are moderately utilised and one is subject to latencies
considered at the upper range of the usable range for accessing remote virtual desktops.
Furthermore, the WAN connections are currently being used for existing communication
requirements with additional services being added like IP phone capability to support unified
communications and thus further limiting the ability for remote offices to leverage centrally
located virtual desktops.
Load Balancing
There are presently no physical load balancing devices in the network.
DMZ and VPN

The Client drivers for a View solution do not include any remote access scenarios, and therefore
the DMZ and VPN infrastructure was not included in the assessment.
Network Latency
Figure 10 shows the hourly trend of the Network Latency (NRT) for the last 24 hours, contrasted
to the average network latency as observed for that hour of the day for the previous 30 days.
Figure 10 – Network Latency Trend

Application Server Response Time
Figure 11 shows the hourly trend of the Application Server Response Time (ART) for the last 24
hours, contrasted to the average application server response times as observed for that hour of
the day for the previous 30 days.
Figure 11 – Application Response Trend
Combined Network Latency and Application Server Response

Figure 12 shows the hourly trend of the Network Response (NRT) and Application Server
Response Time (ART) for the last 24 hours, contrasted to the average network response and
application server response times as observed for that hour of the day for the previous 30 days.
Figure 12 – Network Response and Application Response Trend

Assessment Conclusions
Of the 72 total desktops analysed as part of this assessment, it was found that 57 of them (79%)
could be virtualised with extreme confidence, based on the user activity and usage
characteristics. 6 were found to be possible candidates, but would need to further investigation
to determine if the accompanying usage characteristics would make them a good fit. Finally, 2
candidates were found to be poor candidates, primarily due to high CPU utilization, a by-product
of a specific line-of-business application that consumes CPU and memory at an extraordinary
rate.
All finance users currently have dedicated systems, so virtual desktop mappings will maintain a
1:1 ratio. The Call Centre consists of 23 unique users, operating 18 systems. The Call Centre
operates on two shifts, so not all 23 unique users are operating at the same time. Additional
cost savings can be realised by leveraging a VDI environment as only 12-14 unique virtual
desktops are required at one time for the Call Centre users.
Planning – how do we get there, what are the next steps, who do we start with? (department)
Business Group Virtualisation Feasibility

Finance Users 100%
Call Centre 100%
Information Technology (IT) 65%
Other Users 84%
Overall Client is well suited to a virtual desktop infrastructure (VDI) deployment. There were no
critical impediments observed during this assessment. There were certain observations made
during the assessment that should be addressed as requirements or prerequisites to a VDI
deployment.

Next Steps
Based on this assessment, Client is well-positioned to begin funding and planning an enterprise
virtual desktop infrastructure. The key to a successful implementation is preparation and
planning. Service Provider recommends the following course of action:
1. Review the Conclusions and Requirements section of this assessment report, as there
are some changes recommended in advance or as a prerequisite of implementing a
virtual desktop infrastructure in a production environment.
2. Using the data contained in this document, plan and execute a formal VDI Pilot. A VDI
Pilot will enable IT to accurately size and test a virtual desktop infrastructure
deployment and to ensure acceptance by the user community.

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VDI Assessment Findings and

IT SUPPORT SERVICES | VIRTUALISATION | STORAGE | BACKUP AND DR | IT CONSULTING 1

Date Author Description Reviewers

IT SUPPORT SERVICES | VIRTUALISATION | STORAGE | BACKUP AND DR | IT CONSULTING 2

IT SUPPORT SERVICES | VIRTUALISATION | STORAGE | BACKUP AND DR | IT CONSULTING 3

• There are no network load balancing/optimisation (NLB) appliances deployed in the

IT SUPPORT SERVICES | VIRTUALISATION | STORAGE | BACKUP AND DR | IT CONSULTING 4

VDI Assessment Locations in Scope

Location Total Users Users In-Scope

IT SUPPORT SERVICES | VIRTUALISATION | STORAGE | BACKUP AND DR | IT CONSULTING 5

VDI FIT™ Score, All Users

Figure 1 – VDI FIT™, All Users

VDI FIT™ Score, All Users Count

IT SUPPORT SERVICES | VIRTUALISATION | STORAGE | BACKUP AND DR | IT CONSULTING 6

User Category Group Type Group Name User Count

Table 4 – User Breakdown

VDI FIT™ Score, Finance Users

Figure 2 – VDI FIT™, Finance Users

VDI FIT™ Score, Finance Users Count

IT SUPPORT SERVICES | VIRTUALISATION | STORAGE | BACKUP AND DR | IT CONSULTING 7

Figure 3 – VDI FIT™, Call Centre Users

VDI FIT™ Score, Call Centre Users Count

VDI FIT™ Score, IT Users

Figure 4 – VDI FIT™, IT Users

VDI FIT™ Score, IT Users Count

IT SUPPORT SERVICES | VIRTUALISATION | STORAGE | BACKUP AND DR | IT CONSULTING 8

CPU and Memory FIT Indicator Good Fair Poor

I/O FIT Indicators

I/O FIT Indicator Good Fair Poor

Known Applications with Poor VDI FIT™

Known Applications with Poor VDI FIT™ (Exclusions)

IT SUPPORT SERVICES | VIRTUALISATION | STORAGE | BACKUP AND DR | IT CONSULTING 9

Desktop Age Count

IT SUPPORT SERVICES | VIRTUALISATION | STORAGE | BACKUP AND DR | IT CONSULTING 10

Figure 5 – Operating Systems

Operating System Count

Table 9 – Operating Systems

IT SUPPORT SERVICES | VIRTUALISATION | STORAGE | BACKUP AND DR | IT CONSULTING 11

Figure 6 – CPU Configuration

CPU Configuration Count

Table 10 – CPU Configuration

Figure 7 – Memory Configuration

Memory Configuration Count

Table 11 – Memory Configuration

IT SUPPORT SERVICES | VIRTUALISATION | STORAGE | BACKUP AND DR | IT CONSULTING 12

Disk Configuration Count

Table 12 – Disk Configuration

Multi-Monitor Configuration Count

Table 13 – Multi-Monitor Configuration

IT SUPPORT SERVICES | VIRTUALISATION | STORAGE | BACKUP AND DR | IT CONSULTING 13

Figure 8 – CPU Utilisation

CPU Utilisation Count

Table 14 – CPU Utilisation

Figure 9 – Memory Utilisation

Memory Utilisation Count

Table 15 – CPU Utilisation

IT SUPPORT SERVICES | VIRTUALISATION | STORAGE | BACKUP AND DR | IT CONSULTING 14

Disk Consumption Count

Table 16 – Disk I/O Utilisation

Average Network I/O

Average Network I/O Count

Table 17 – Network I/O Utilisation

IT SUPPORT SERVICES | VIRTUALISATION | STORAGE | BACKUP AND DR | IT CONSULTING 15