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This document summarizes a research study on customer satisfaction with banking services provided by State Bank of India (SBI) in Kanyakumari District, India. The study involved interviewing 150 SBI customers to evaluate their satisfaction levels based on factors like employee behavior, services, performance, infrastructure, loans and other services. Analysis tools like percentage analysis and chi-square tests were used. The results showed a significant relationship between customer satisfaction and SBI's banking services, with customers reporting medium satisfaction levels. The study aims to help SBI identify areas for improvement to better serve customers.
This document summarizes a research study on customer satisfaction with banking services provided by State Bank of India (SBI) in Kanyakumari District, India. The study involved interviewing…